Installation guide

Troubleshooting D-13
Compaq Confidential – Need to Know Required
Writer: Cynthia Dresden Project: Compaq ProLiant ML370 Generation 2 Server Setup and Installation Guide Comments: Graphics Replaced
Part Number: 203510-001 File Name: o-appd Troubleshooting-J.doc Last Saved On: 7/12/01 11:20 AM
Table D-7
Problems After Initial Boot
continued
Problem Possible Cause Possible Solution
Server cannot
load operating
system.
Required operating
system step was
missed.
Follow these steps:
1. Note at which phase the operating system failed.
2. Remove any loaded operating system.
3. Refer to your operating system documentation.
4. Install the operating system again.
Installation problem
occurred.
Refer to your operating system documentation and to the
SmartStart Release Notes on the SmartStart CD.
Run RBSU and check the OS Selection menu.
Problem was
encountered with
the hardware you
have added to the
system.
Refer to the documentation provided with the hardware.
See Chapter 8, “Server Cabling” to identify correct SCSI
cabling configuration for your unit.
Problem was
encountered with
hardware
added to a new
configure-to-order
system (where
available).
You must complete the factory-installed operating system
software installation before adding new hardware to the
system.
Be sure you are following the instructions provided in the
Factory-Installed Operating System Software Installation
Guide.
Remove the new hardware and complete the software
installation. Then, reinstall the new hardware.
Refer to the Compaq Servers Troubleshooting Guide for the following:
■ Information you need to collect when diagnosing software problems and
to provide when contacting support
■ Instructions on how to upgrade your operating system and its drivers
■ Information about available recovery options and advice on minimizing
downtime