Installation guide

D-12 Compaq ProLiant ML370 Generation 2 Server Setup and Installation Guide
Compaq Confidential – Need to Know Required
Writer: Cynthia Dresden Project: Compaq ProLiant ML370 Generation 2 Server Setup and Installation Guide Comments: Graphics Replaced
Part Number: 203510-001 File Name: o-appd Troubleshooting-J.doc Last Saved On: 7/12/01 11:20 AM
Problems After Initial Boot
Once your server has passed POST, you may still encounter errors, such as an
inability to load your operating system. Use the following table to troubleshoot
server installation problems that occur after the initial boot.
Refer to “Software Problems” in the Compaq Servers Troubleshooting Guide
for more information.
Table D-7
Problems After Initial Boot
Problem Possible Cause Possible Solution
System cannot
load SmartStart.
SmartStart
requirement not
performed.
Check the SmartStart Release Notes provided in the
SmartStart Online Reference Information on the
SmartStart for Servers CD.
The CD-ROM drive
is not working.
Check the IDE signal cable and power cable that connect
the CD-ROM drive to the system board for proper
connection.
Insufficient
memory is
available.
A rare Insufficient Memory message may display the first
time SmartStart is booted on certain unconfigured systems.
Simply cold-boot the machine with the SmartStart CD
inserted in the CD-ROM drive to correct the problem.
Existing software
is causing conflict.
Run the Compaq System Erase Utility. Read the following
caution.* Refer to the instructions in the Compaq Servers
Troubleshooting Guide.
SmartStart fails
during installation.
Error occurs
during installation.
Follow the error information provided. If it is necessary to
reinstall, run the Compaq System Erase Utility. Read the
following caution.* Refer to the instructions in the Compaq
Servers Troubleshooting Guide.
CMOS is not
cleared.
Run the Compaq System Erase Utility. Read the following
caution.* Refer to the instructions in the Compaq Servers
Troubleshooting Guide.
*CAUTION: The Compaq System Erase Utility causes loss of all configuration information, as well as
loss of existing data on all connected hard drives. Please read “Running the Compaq System Erase
Utility” and the associated warning in the Compaq Servers Troubleshooting Guide prior to performing
this operation.
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