Installation guide

D-2 Compaq ProLiant ML370 Generation 2 Server Setup and Installation Guide
Compaq Confidential – Need to Know Required
Writer: Cynthia Dresden Project: Compaq ProLiant ML370 Generation 2 Server Setup and Installation Guide Comments: Graphics Replaced
Part Number: 203510-001 File Name: o-appd Troubleshooting-J.doc Last Saved On: 7/12/01 11:20 AM
This appendix includes the following topics:
■ When the Server Does Not Start
You are provided with initial instructions on what to try and where to go
for help for the most common problems encountered during initial
POST. A successful startup requires the server to complete this test each
time you power up, before the server can load the operating system and
start running software applications.
■ Diagnosis Steps
If the server does not power up after you have performed initial
troubleshooting procedures, use the tables in this section to identify
possible reasons for the problem, possible solutions, and references to
other sources of information.
■ Problems After Initial Boot
Once your server has passed the POST, you may still encounter errors,
such as an inability to load your operating system. You are provided
with instructions on what to try and where to go for help when you
encounter errors after the server completes the POST.
■ ROMPaq Disaster Recovery
During troubleshooting, it may become apparent that your system ROM
is corrupted. Because the server has redundant ROM capability, you can
use the backup ROM. If both ROMs are corrupted, you must perform
the ROMPaq disaster recovery procedure.
■ Information Resources
This section provides a list of reference information available for your
server.
For troubleshooting information beyond the scope of this guide, both general
and specific to ProLiant ML370 Generation 2 servers, see the reference table
at the end of this appendix.