HP ProLiant ML350 Generation 5 Server User Guide Part Number 405047-003 September 2007 (Third Edition)
© Copyright 2006, 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows NT are U.S.
Contents Component identification ............................................................................................................... 7 Front panel components ............................................................................................................................. 7 Front panel LEDs and buttons ...................................................................................................................... 8 Rear panel components.........................................
Online spare memory configuration ................................................................................................. 37 Installing FBDIMMs ........................................................................................................................ 37 Hard drive blank ..................................................................................................................................... 38 SATA or SAS hard drive option...................................................
Troubleshooting .......................................................................................................................... 77 Troubleshooting resources ........................................................................................................................ 77 Pre-diagnostic steps ................................................................................................................................. 77 Important safety information.....................................
Acronyms and abbreviations...................................................................................................... 113 Index.......................................................................................................................................
Component identification Front panel components Item Description 1 Removable media bays (4) 2 CD-ROM drive 3 Hot-plug hard drive bays (8-bay drive cage model) 4 Hot-plug hard drive bays (6-bay drive cage model) 5 USB connectors (2) Component identification 7
Front panel LEDs and buttons Item Description Status 1 Power On/Standby button — 2 System power LED Green = Power on Amber = System shut down, but power still applied Off = No power 3 Internal health LED Green = Normal Amber = System degraded. To identify the component in a degraded state, refer to system board LEDs (on page 13). Red = System critical. To identify the component in a critical state, refer to system board LEDs (on page 13).
Rear panel components Item Description 1 Video connector 2 Serial connector 3 USB connectors (2) 4 RJ-45 Ethernet connector (iLO 2 management) 5 RJ-45 Ethernet connector (data) 6 PCI Express x8 slots (x4 routed) 7 PCI-X slots (100-MHz) 8 PCI-X slot (133-MHz) 9 Optional redundant hot-plug power supply bay 10 Mouse connector 11 Keyboard connector 12 Power cord connector Component identification 9
Rear panel LEDs and buttons Item Description Status 1 Power supply LED Green = Power supply is on and functioning Off = No power or inadequate power supply 2 UID LED and button Blue = Activated Flashing blue = Remote inquiry Off = Deactivated 3 iLO 2 activity LED Green or flashing = Network activity Off = No network activity 4 iLO 2 link LED Green = Linked to network Off = Not linked to network 5 6 10/100/1000 NIC activity LED Green or flashing = Network activity 10/100/1000 NIC link LED
System board components NOTE: PPM 1 is embedded in the system board.
Item Description 22 Optional redundant system fan 4 connector 23 System fan 2 connector 24 Optional redundant system fan 3 connector 25 System fan 1 connector 26 FBDIMM slots NMI jumper The NMI jumper allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in operating systems, device drivers, and applications.
System board LEDs Item Description Status 1 FBDIMM 1-8 Amber = FBDIMM failed Off = FBDIMM functioning 2 Processor 1 Amber = Processor 1 failed Off = Processor 1 functioning 3 4 Processor 1 fan failure (fan 5) Amber = Fan is not installed or has failed PPM 1 (embedded) Amber = PPM 1 failed Off = Processor fan is functioning Off = PPM 1 functioning 5 Processor 2 Amber = Processor 2 failed Off = Processor 2 functioning 6 AC power Green = Power supply is on and functioning Off = No AC power
Item Description Status 12 Optional redundant system fan 2 Amber = Redundant fan has failed System fan 1 Amber = Fan is not installed or has failed 13 Off = Redundant fan is functioning Off = Rear fan is functioning 14 Online spare memory Amber = Online spare memory is in use due to memory failover Off = Normal operation 15 Memory mode Green = System is in online spare memory mode Off = Normal operation System LEDs and internal health LED combinations When the internal health LED on the fron
System LED and color Internal health LED color Status Overtemperature (amber) Red • The Health Driver has detected a cautionary temperature level. • The server has detected a hardware critical temperature level. Fan (amber) Red The minimum fan requirements are not being met. Fan has failed. Amber A fan has failed but still meets the minimum fan requirements (with redundant fan option only).
Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Flashing regularly (1 Hz) Amber, flashing regularly (1 Hz) Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.
Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
3. After performing the installation or maintenance procedure, press the rail-release latches and slide the server back into the rack. Remove the server from the rack To remove the server from an HP, telco, or third-party rack: 1. Power down the server (on page 17). 2. Disconnect the cabling. 3. Extend the server from the rack (on page 17). Reverse the server installation steps in the documentation that ships with the rack-mounting option. 4. Remove the server from the rack. 5.
For operations involving removable media bay access, the media bay panel can be removed from the bezel. Remove the access panel 1. Release the access panel latch. 2. Slide the access panel back about 1.5 cm (0.5 in). 3. Lift and remove the access panel. NOTE: Turn the access panel over to locate the hood labels. These labels provide information on installing various options, flexible memory configurations, LED status indicators, and switch settings.
Install the access panel 1. Place the access panel on top of the server, allowing it to extend past the rear of the server approximately 1.5 cm (0.5 in). 2. Slide the access panel forward until it clicks into place, and close the access panel latch.
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for proper ventilation. Rack server To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • Leave a minimum clearance of 63.5 cm (25 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30 in) behind the rack. • Leave a minimum clearance of 121.
CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA. Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians.
Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on highdensity deployment at the HP website (http://www.hp.com/products/servers/platforms).
• UPS Contents of the rack server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server. All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server.
1. Install the feet. 2. Return the server to an upright position. 3. Connect peripheral devices to the server ("Rear panel components" on page 9). WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors. 4. Connect the power cord to the rear of the server. 5. Connect the power cord to the AC power source.
WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the equipment: • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at least two people must lift the server into the rack together.
• Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA. • Press the F9 key when prompted during the boot process to change the server settings using RBSU. The system is set up by default for the English language. For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD.
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
5. Open the processor retaining latch and the processor socket retaining bracket. 6. Remove the processor socket protective cover. IMPORTANT: Be sure the processor remains inside the processor installation tool.
7. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 8. Align the processor installation tool with the socket and install the processor.
9. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. 10. Close the processor socket retaining bracket and the processor retaining latch.
11. Open the heatsink locking levers. 12. Remove the heatsink protective cover.
13. Install the heatsink fan. The heatsink fan points to the rear of the server. 14. Close the heatsink locking levers. 15. Connect the heatsink fan cable to the connector on the system board ("System board components" on page 11).
16. Install the PPM. 17. Close the latches. NOTE: The appearance of compatible PPMs may vary. 18. Install the access panel (on page 20). 19. Do one of the following: 20. o Close or install the tower bezel, as needed. o Slide the server back into the rack. Power up the server (on page 17).
Memory options This server contains eight FBDIMM slots. You can expand server memory by installing supported Registered DDR-2 FBDIMMs. Memory configurations The server supports the following Advanced Memory Protection (AMP) options to optimize server availability. • Advanced ECC supporting up to 16 GB of active memory using 2-GB FBDIMMs.
Configuration Bank A Bank B Bank C Bank D 1A and 5A 2B and 6B 3C and 7C 4D and 8D 1 X — — — 2 X X — — 3 X X X — 4 X X X X Online spare memory configuration Online spare memory provides protection against degrading FBDIMMs by reducing the likelihood of uncorrectable memory errors. An understanding of single-rank and dual-rank FBDIMMs is required to understand memory usage in online spare mode. FBDIMMs can either be single-rank or dual-rank.
CAUTION: To avoid damage to the hard drives, memory, and other system components, the air baffle, drive blanks, and access panel must be installed when the server is powered up. 1. Power down the server (on page 17). 2. Extend the server from the rack (on page 17). 3. Remove the access panel (on page 19). 4. Move the hard drive cables. 5. Remove the air baffle. 6. Open the FBDIMM slot latches. 7. Install the FBDIMM. 8. Install the air baffle. 9. Install the access panel (on page 20). 10.
NOTE: Depending on model purchased, the server may look slightly different than shown. SATA or SAS hard drive option IMPORTANT: When installing a x3/x1 SAS cable in a SFF system, HP recommends that the x3 part of the x3/x1 cable be linked to the SAS hard drive backplane connector that corresponds to hard drive slots 1 to 4. In this setup, hard drive slot 1 will not be available, but since hard drive slots 2 to 4 will be connected, one continuous volume can be created.
3. Open the release latch to prepare the drive for installation. 4. Install the drive. 5. Determine the status of the drive by observing the drive LEDs ("SAS and SATA hard drive LEDs" on page 15). 6. Close the bezel (tower model). 7. Resume normal server operations. Removable media device options Accessing the removable media cage The server supports installation of optional internal storage devices. To access the components: 1. Power down the server (on page 17). 2.
3. o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 18). o Extend the server from the rack (on page 17). Remove the access panel (on page 19). CAUTION: Always populate each media bay with either a device or a blank. Proper airflow can only be maintained when the bays are populated. Unpopulated drive bays can lead to improper cooling and thermal damage. 4. Remove the media bay blank. 5. Install other hardware options as needed. 6.
Identifying guide screws When installing drives in the removable media bay, guide screws must be installed to make sure the drives correctly align in the drive cage. HP has provided extra guide screws, located behind the side access panel. Depending on the option, use 5.25 M3 metric screws or HD 6-32 shipping screws. The metric screws supplied by HP are black. Installing a half-height or full-height media device The server includes five removable media bays.
o Half-height device o Full-height device 7. (Optional) When shipping a server with a full-height device installed, replace the front guide screw with a shipping screw ("Installing the full-height media device shipping screw" on page 44). 8. Connect the data and power cables to the rear of the device: IMPORTANT: If both SATA and PATA optical devices are installed simultaneously, only one can boot at a time. Boot priority will go to SATA if media is inserted into the SATA optical drive.
o PATA CD-ROM drive IMPORTANT: Be sure to connect the right-angle end of the SATA data cable to the system board. Connecting it to the SATA drive may interfere with other installed media bay devices. o SATA DVD-ROM drive 9. Install the access panel (on page 20). 10. Do one of the following: o Close or install the tower bezel, as needed. o Slide the server back into the rack.
1. Install the full-height media device ("Installing a half-height or full-height media device" on page 42). 2. Remove the front guide screw from the full-height media device, and the silver shipping screw from the chassis. 3. Install the silver shipping screw into the full-height device. Installing a diskette drive 1. Power down the server (on page 17). 2. Do one of the following: o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 18).
6. Install the screws into the diskette drive, as shown. 7. Slide the diskette drive into the diskette drive bay. 8. Connect the data and power cables to the rear of the device. 9. Connect the diskette drive cable to the diskette drive cable connector on the system board ("System board components" on page 11). 10. Install the access panel (on page 20). 11. Do one of the following: 12. o Close or install the tower bezel, as needed. o Slide the server back into the rack.
WARNING: To reduce the risk of personal injury or damage to the equipment, the installation of power supplies should be performed only by individuals who are qualified in servicing server equipment and trained to deal with products capable of producing hazardous energy levels. WARNING: To reduce the risk of personal injury from hot surfaces, observe the thermal labels on each power supply or module. WARNING: To reduce the risk of injury from electric shock hazards, do not open power supplies.
3. Slide the power supply into the power supply bay until the release/lock lever clicks, securing the power supply. 4. Using the retaining clip shipped with the server, secure the power cord to the power supply handle. Securing the cord will ensure enough slack. 5. Connect the power cord to the power supply. 6. Connect the power cord to the AC power source. 7. Be sure that the power supply and external health LEDs are illuminated green.
4. Push the release latches on the expansion board retainer and pull the retainer out away from the chassis. 5. Remove the expansion slot cover. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed.
o Extend the server from the rack (on page 17). 3. Remove the access panel (on page 19). 4. Remove the expansion slot cover from the slot, if installed ("Removing the expansion slot cover" on page 48). IMPORTANT: It may be necessary to remove the slot cover next to the slot in which you are installing a board. 5. Push the release latches on the expansion board retainer and pull the retainer out away from the chassis. 6. Install the expansion board.
7. Close the expansion slot latch to secure the board. 8. Connect any required internal cables to the expansion board. Refer to the documentation that ships with the expansion board. 9. Install the expansion board retainer. 10. Install the access panel (on page 20). 11. Do one of the following: 12. o Close or install the tower bezel, as needed. o Slide the server back into the rack. Connect any required external cables to the expansion board.
10. Enable the feature under the System Options menu in RBSU. For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). PCI-X expansion cage option The PCI-X expansion cage option converts one PCI Express slot into two PCI-X slots for additional expansion board capability. The PCI-X expansion cage does not support expansion boards with internal cabling requirements.
4. Remove the two T-15 screws from the rear panel using the T-10/T-15 Torx screwdriver, and then remove the rear access panel. Retain the screws for securing the PCI-X expansion cage. 5. Remove the airflow shield from the chassis. Retain the shield for future use if the PCI-X expansion cage is not installed.
6. Remove the four T-15 screws from the hard drive cage, and then slide the hard drive cage partially out of the chassis. 7. Pull the spring-loaded locking pin out, and then turn one-quarter turn to an extended position.
8. Remove a PCI-X expansion slot cover. 9. Install PCI-X expansion boards in the PCI-X expansion cage.
10. Install the PCI-X expansion cage. Secure the assembly with the screws from the rear access panel. 11. Turn the spring-loaded locking pin until it locks into the chassis. 12. Remove the expansion board or the expansion slot cover for expansion slot 6. The PCI-X expansion cage is supported only by slot 6. 13. Install the included PCI Express conversion card into expansion slot 6. NOTE: With the PCI-X expansion cage option, the additional PCI-X slots are recognized as slot 6 by the ROM.
14. Connect the signal cable to the installed PCI Express conversion card and to the PCI-X expansion cage. 15. Disconnect the first power connector of both system power cables from any installed media bay devices. 16. Connect the included power cable extension: a. Connect the extension to the PCI-X expansion cage.
b. Connect the extension to the first power connector of both system power cables. 17. Connect the power connectors on the power cable extension to any installed media bay devices. Route the unused portion of the system power cables to avoid airflow restriction. 18. Install any other expansion boards ("Installing an expansion board" on page 49). 19. Slide the hard drive cage back into the chassis, and then secure the cage with the four T-15 screws. 20. Install the access panel (on page 20). 21.
o Install the server in the rack. 22. Connect any external cables to the PCI-X expansion boards. 23. Power up the server (on page 17). 24. Run RBSU and enable the Optional PCI-X Riser Fan Monitoring setting. Enabling this option provides health monitoring of the riser fans ("ROM-Based Setup Utility" on page 68). Redundant fan assembly option The server supports redundant fans to provide proper airflow to the system if a primary fan fails.
6. Connect the redundant fan cables to the redundant fan connectors on the system board ("System board components" on page 11). 7. Install the air baffle. 8. Install the access panel (on page 20). 9. Do one of the following: 10. o Close or install the tower bezel, as needed. o Slide the server back into the rack. Power up the server (on page 17).
• 128 MB supports RAID 0, 1, 5, and 10 CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress. IMPORTANT: The battery pack might have a low charge when installed. In this case, a POST error message is displayed when the server is powered up, indicating that the battery pack is temporarily disabled. No action is necessary on your part.
Tower-to-rack conversion option The tower-to-rack conversion kit includes all equipment required to convert the tower model server into a rack model server and to install the server into most square- or round-hole racks.
Use the T-10 Torx screwdriver to remove the front panel screws. Unhook the tower configuration panels from the chassis, then slide them back and away from the chassis. 5. Remove the access panel (on page 19).
6. Align the pins on the rack bezel with the corresponding slots on the chassis, and secure the rack bezel to the chassis using the screws inside the chassis. 7. Install the access panel (on page 20). 8. Install the server into the rack ("Installing the server into the rack" on page 26).
Cabling Optional SATA or SAS cabling Many configurations are possible when SATA or SAS controllers are added. When upgrading the storage controller, refer to the Quickspecs and the cabling matrix to identify the correct cables (http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/en/ss/proliant/proliant-ml.html).
• PATA optical drive cabling • SATA optical drive cabling Optional ATA or ATAPI device cabling This server includes one PATA cable (the Cable Select Cable) that can connect up to two ATA or ATAPI devices to the system through the integrated PATA controller. This cable has three clearly labeled connectors. If only one PATA device is connected to the system, it must be secured to the cable connector labeled Drive 0. For all PATA devices, set the configuration jumpers to "Cable Select" or "CS.
Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.
Configuration Replication Utility CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment. CONREP reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file.
NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings. Drives installed Drives used RAID level 1 1 RAID 0 2 2 RAID 1 3, 4, 5, or 6 3, 4, 5, or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted. By default, the auto-configuration process configures the system for the English language.
• Supports online array capacity expansion, logical drive extension, assignment of online spares, and RAID or stripe size migration • Suggests the optimum configuration for an unconfigured system • Provides different operating modes, enabling faster configuration or greater control over the configuration options • Remains available any time that the server is on • Displays on-screen tips for individual steps of a configuration procedure For optimum performance, the minimum display settings are 800
3. Select Serial Number. The following warning is displayed: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis. 4. Press the Enter key to clear the warning. 5. Enter the serial number and press the Enter key. 6. Select Product ID. 7.
• Send alerts from iLO 2 regardless of the state of the host server. • Access advanced troubleshooting features through the iLO 2 interface. • Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting. For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out).
installation or can be installed through the HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Management Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage).
2. Remove the access panel (on page 19). 3. Set positions 1, 5, and 6 of the system maintenance switch to On. 4. Install the access panel (on page 20). 5. Power up the server (on page 17). 6. Wait for the server to emit two beeps. 7. Repeat steps 1 and 2. 8. Set positions 1, 5, and 6 of the system maintenance switch to Off. 9. Repeat steps 4 and 5. When the server boots, the system identifies whether the current ROM bank is corrupt.
HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD.
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support). IMPORTANT: Always perform a backup before installing or updating device drivers. ProLiant Support Packs PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents.
Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance.
Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
To answer these questions, the following information may be useful: • Run HP Insight Diagnostics (on page 75) and use the survey page to view the current configuration or to compare it to previous configurations. • Refer to your hardware and software records for information. • Refer to server LEDs and their statuses. Prepare the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control.
• Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item Refer to 4 The most recent version of a particular server or option firmware is available on the following websites: • HP Support website (http://www.hp.com/support) • HP ROM-BIOS/Firmware Updates website (http://h18023.www1.hp.com/support/files/server/us/romflash.ht ml) 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
• The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Troubleshooting 86
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Troubleshooting 88
Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart (on page 87)" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) • Controller documentation 4 "HP Insight Diagnostics (on page 75)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 72) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 90
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item Refer to 1 "Management agents (on page 72)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
POST error messages and beep codes Introduction to POST error messages The error messages and codes in this section include all new messages generated by this server. Some messages are informational and do not indicate an error. A server generates only the codes that are applicable to its configuration and options.
For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Japanese notice BSMI notice Korean notice Class A equipment Class B equipment Regulatory compliance notices 99
Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No. 50, dated May 27, 2001; and with IEC 60825-1:1993/A2:2001.
Power cord statement for Japan Regulatory compliance notices 101
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Server specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Operating 10% to 90% Non-operating 5% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed.
Specification Value Maximum peak power 1000 W (low line), 1200 W (high line) Server specifications 104
Technical support Related documents For related documentation, refer to the Documentation CD.
Customer Self Repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse.
kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt: • Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service berechnet. • Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico.
Reparo feito pelo cliente Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao cliente.
Technical support 111
Technical support 112
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility ASR Automatic Server Recovery CS cable select DDR double data rate FBDIMM fully buffered DIMM IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log IRQ interrupt request LFF large form-factor Acronyms and abbreviations 113
NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NMI non-maskable interrupt ORCA Option ROM Configuration for Arrays PATA parallel ATA PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack RBSU ROM-Based Setup Utility SAS serial attached SCSI Acronyms and abbreviatio
SATA serial ATA SFF small form-factor SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification Acronyms and abbreviations 115
Index A D access panel 19 accessing servers 18 additional information 77, 105 ADU (Array Diagnostic Utility) 74 airflow requirements 22 Altiris Deployment Solution 70 Altiris eXpress Deployment Server 70 ASR (Automatic Server Recovery) 71 authorized reseller 105 auto-configuration process 68 Automatic Server Recovery (ASR) 71 Autorun menu 67 Declaration of Conformity 97 deployment software 70 diagnosing problems 77, 80 diagnostic tools 67, 68, 70, 71, 74, 75 diagnostics utility 75 diskette image creation
hard drive LEDs 15 hard drives 15 hard drives, determining status of 15 hardware options 29 hardware options installation 25, 29 health driver 14, 71 health LEDs 7, 8, 14, 15 help resources 105 HP Insight Diagnostics 75 HP ProLiant Essentials Foundation Pack 28, 73 HP ProLiant Essentials Rapid Deployment Pack 70 HP Systems Insight Manager, overview 73 HP technical support 105 M I Online ROM Flash Component Utility 72 operating systems 28, 76 optimum environment 21 Option ROM Configuration for Arrays (ORC
redundant ROM 73 registering the server 28 regulatory compliance notices 96 removable media cage 40 required information 105 ROM redundancy 73 ROM, updating 72 ROM-Based Setup Utility (RBSU) 68 ROMPaq utility 71, 73 S safety considerations 24, 77 SAS drives 15, 39 SATA hard drive 15, 39 SATA optical drive 42, 65 scripted installation 67 serial number 70 serial port 51 series number 96 server fault indications flowchart 90 server features and options 29 site requirements 22 SmartStart autorun menu 67 SmartS
