HP ProLiant ML310 Generation 2 Server User Guide February 2005 (First Edition) Part Number 378289-001
© Copyright 2005 Hewlett-Packard Development Company, L.P. Microsoft, Windows, and Windows NT are US registered trademarks of Microsoft Corporation. Linux is a U.S. registered trademark of Linus Torvalds. Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice.
Contents Server Component Identification 7 Front Panel Components...................................................................................................................... 7 Front Panel LEDs and Buttons............................................................................................................. 8 Rear Panel Components ....................................................................................................................... 9 Rear Panel LEDs and Buttons..........
HP ProLiant ML310 Generation 2 Server User Guide Hardware Options Installation 37 Introduction........................................................................................................................................ 37 Processor and Heatsink ...................................................................................................................... 38 Memory Options ................................................................................................................
Contents 5 Array Diagnostic Utility ......................................................................................................... 72 HP Insight Diagnostics ........................................................................................................... 73 Integrated Management Log................................................................................................... 73 Keeping the System Current ............................................................................
HP ProLiant ML310 Generation 2 Server User Guide European Union Regulatory Notice ................................................................................................. 106 Canadian Notice (Avis Canadien).................................................................................................... 107 Japanese Notice................................................................................................................................ 108 BSMI Notice ............................
Server Component Identification In This Section Front Panel Components ................................................................................................................7 Front Panel LEDs and Buttons .......................................................................................................8 Rear Panel Components..................................................................................................................9 Rear Panel LEDs and Buttons .........................
HP ProLiant ML310 Generation 2 Server User Guide Item Description 2 Power LED 3 Hard Drive activity LED 4 NIC LED 5 Internal health LED 6 USB connectors (2) 7 Bezel lock 8 CD-ROM drive indicator LED 9 CD-ROM drive ejector button Front Panel LEDs and Buttons Item Description Status 1 Power on/Standby button N/A 2 Power on/Standby LED Amber = System has AC power and is in standby mode Green = System has AC power and is turned on Off = System has no AC power
Server Component Identification Item Description Status 3 Hard drive activity LED Green = Hard drives are properly connected and functioning Off = No hard drive activity 4 NIC link/activity LED (embedded NIC only) Green = Linked to network Flashing green = Linked with activity on the network Off = No network connection 5 Internal system health LED Green = Normal (system on) Amber = System health is degraded Red = System health is critical Off = Normal (system off) Rear Panel Components Item D
HP ProLiant ML310 Generation 2 Server User Guide Item Description 5 Video connector 6 USB connectors (2) 7 RJ-45 Ethernet connector 8 Parallel connector Rear Panel LEDs and Buttons Item Description Status 1 10/100/1000 NIC link LED On = Link Off = No link 2 10/100/1000 NIC standby LED Flashing = Activity Off = No activity
Server Component Identification System Board Components Item Description Item Description 1 Mouse/keyboard connectors 10 Diskette drive connector 2 Processor power connector 11 RILOE connector 3 Power supply connector 12 32-bit PCI slot 4 DIMM slot 4 (Channel B) 13 PCI Express x4 slot * 5 DIMM slot 3 (Channel B) 14 PCI-X slot 2 6 DIMM slot 2 (Channel A) 15 PCI-X slot 1 7 DIMM slot 1 (Channel A) 16 RJ-45 connector 8 IDE connector 17 USB connectors (2) 9 SATA connector
HP ProLiant ML310 Generation 2 Server User Guide Position Description Function S1 Reserved Reserved S2 Configuration lock Off = System configuration can be changed On = System configuration is locked S3 Reserved Reserved S4 Reserved Reserved S5 Password protection override Off = No function Invalidate configuration Off = Normal S6 On = Clears power-on password and administrator password On = ROM treats system configuration as invalid When the system maintenance switch position 6
Server Component Identification System Board LEDs Item LED Description Status 1 PPM error Off = Normal Amber = PPM failed or missing 2 Multibit error Off = Normal Amber = A multibit error has occurred 3 Single bit error Off = Normal Amber = Single bit error limit has been exceeded 4 DIMM 4 failure Off = Normal Amber = DIMM 4 has failed or is missing 5 DIMM 3 failure Off = Normal Amber = DIMM 3 has failed or is missing 6 DIMM 2 failure Off = Normal Amber = DIMM 2 has failed or is missin
HP ProLiant ML310 Generation 2 Server User Guide Item LED Description Status 8 Power good Off = Normal Green = Power failed 9 Processor failure Off = Normal Amber = Processor has failed 10 11 System temperature alert Off = Normal System fan failure Off = Normal Amber = System temperature has exceeded OS cautionary level Amber = System fan has failed or is missing 12 Processor fan failure Off = Normal Amber = Processor fan has failed or is missing System LEDs and Internal Health LED C
Server Component Identification System LED and Color Internal Health LED Color Status PPM failure, slot X (Amber) Red • PPM in slot X has failed. • PPM is not installed in slot X, but the corresponding processor is installed. DIMM failure, slot X (Amber) Red • DIMM in slot X has failed. • DIMM has experienced a multi-bit error. • DIMM in slot X has reached single-bit correctable error threshold. • DIMM in slot X is in a pre-failure condition.
HP ProLiant ML310 Generation 2 Server User Guide SCSI IDs Item Description 0 SCSI ID 0 1 SCSI ID 1 2 SCSI ID 2 3 SCSI ID 3
Server Component Identification Hot-Plug SCSI Hard Drive LEDs Item LED Description Status 1 Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity 2 Online status On = Drive is part of an array and is currently working. Flashing = Drive is actively online. Off = Drive is offline.
HP ProLiant ML310 Generation 2 Server User Guide Hot-Plug SCSI Hard Drive LED Combinations Activity LED (1) Online LED (2) Fault LED Interpretation (3) On, off, or flashing On or off Flashing On, off, or flashing On On or flashing Flashing A predictive failure alert has been received for this drive. Replace the drive as soon as possible. Off The drive is online and is configured as part of an array.
Server Component Identification Identifying Fans Item Description 1 System fan 2 Processor fan 19
Server Operations In This Section Powering Up the Server................................................................................................................21 Powering Down the Server...........................................................................................................21 Unlocking the Tower Bezel..........................................................................................................22 Removing the Access Panel ...........................................
HP ProLiant ML310 Generation 2 Server User Guide Unlocking the Tower Bezel The removable tower bezel must be unlocked and opened before accessing the hard drive cage and before removing the access panel. The bezel must remain closed during normal server operations. If necessary, remove the tower bezel. Removing the Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
Server Operations 23 3. Open the tower bezel ("Unlocking the Tower Bezel" on page 22). 4. Loosen the two captive thumbscrews. 5. Slide the access panel toward the rear of the server, and remove from the server. After installing hardware options, replace the access panel. Be sure that the panel is locked into place securely before powering up the server.
Server Setup In This Section Optional Installation Services.......................................................................................................25 Rack Planning Resources .............................................................................................................26 Optimum Environment .................................................................................................................27 Rack Warnings and Cautions ............................................
HP ProLiant ML310 Generation 2 Server User Guide • • − Linux − HP ProLiant Essentials (HP SIM and RDP) − VMWare Integrated hardware and software support − Critical Service − Proactive 24 − Support Plus − Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Server Setup − • 27 Coupling multiple racks The Rack Products Documentation CD enables you to view, search, and print documentation for HP and Compaq branded racks and rack options. It also helps you set up and optimize a rack in a manner that best fits your environment. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-density deployment on the HP website (http://www.hp.com/products/servers/platforms).
HP ProLiant ML310 Generation 2 Server User Guide CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation openings. The 9000 and 10000 Series racks provide proper server cooling from flowthrough perforations in the front and rear doors that provide 64 percent open area for ventilation.
Server Setup 29 The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA.
HP ProLiant ML310 Generation 2 Server User Guide • Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating. • Do not use common power outlet strips for this equipment. • Provide a separate electrical circuit for the server. Electrical Grounding Requirements The server must be grounded properly for proper operation and safety.
Server Setup • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
HP ProLiant ML310 Generation 2 Server User Guide • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at least two people must lift the server into the rack together.
Server Setup 33 CAUTION: Do not operate the server for long periods without the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage. Identifying Tower Server Shipping Carton Contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server.
HP ProLiant ML310 Generation 2 Server User Guide 1. Connect peripheral devices to the server. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors. IMPORTANT: If the RILOE II board is installed in the server, be sure that you attach the video cable to the video connector on the rear of the RILOE II board.
Server Setup 35 3. Connect the power cord to the AC power source. WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment.
HP ProLiant ML310 Generation 2 Server User Guide Installing the Operating System To operate properly, the server must have a supported operating system. For the latest information on supported operating systems, refer to the HP website (http://www.hp.com/go/supportos). Two methods are available to install an operating system on the server: • SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server.
Hardware Options Installation In This Section Introduction ..................................................................................................................................37 Processor and Heatsink.................................................................................................................38 Memory Options...........................................................................................................................41 Hard Drive Options ...................
HP ProLiant ML310 Generation 2 Server User Guide Processor and Heatsink CAUTION: Be sure that you have the current version of the system ROM. Failure to flash the ROM with the correct version before installing or replacing the processor causes system failure. For the most current version of the ROM, go to the HP website (http://www.hp.com/support). To remove the component: 1. Power down the server. 2. Remove the access panel ("Removing the Access Panel" on page 22). 3.
Hardware Options Installation 6. Release the processor locking lever, and remove the processor. To replace the component: 1. Open the processor retaining bracket. 2. Place the processor into the processor socket. 3. Close the processor locking lever. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the processor pins with the corresponding holes in the socket.
HP ProLiant ML310 Generation 2 Server User Guide CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. 4. Prepare the heatsink for installation: a. If reusing the heatsink, clean the bottom of the heatsink with the provided alcohol pad then apply a thin layer of thermal grease to the top of the processor. NOTE: HP recommends ShinEtsu G751 thermal grease compound for this server. b.
Hardware Options Installation 41 CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). 7. Connect the fan cable to the system board. 8. Replace the access panel ("Removing the Access Panel" on page 22). Memory Options You can expand server memory by installing PC-3200 DDR SDRAM DIMMs with Advanced ECC. The system supports up to four DIMMs for a maximum of 4 GB. Refer to "System Board Components (on page 11)" for DIMM slot locations and bank assignments.
HP ProLiant ML310 Generation 2 Server User Guide • All DIMMs installed must be the same speed. BIOS detects the DIMM population and sets the system as follows: • Single-channel mode: DIMMs installed in one channel only. • Dual-channel asymmetric mode: DIMMs installed in both channels but of unequal capacities per channel. • Dual-channel interleaved mode: DIMMs installed in both channels with equal channel capacities. The following table lists some, but not all, possible configurations.
Hardware Options Installation 43 3. Open the DIMM slot latches. 4. Install the DIMM. 5. Install the access panel ("Removing the Access Panel" on page 22). Hard Drive Options The server supports non-hot-plug SCSI hard drives, hot-plug SAS hard drives, and hot-plug SATA hard drives. Hot-plug SATA hard drives are interchangeable with hot-plug SAS hard drives when the optional SAS controller ("SAS Controller" on page 50) is installed.
HP ProLiant ML310 Generation 2 Server User Guide Non-Hot-Plug SATA Hard Drive To remove the component: 1. Power down the server. 2. Remove the access panel ("Removing the Access Panel" on page 22). 3. Disconnect the power and data cables from the rear of the hard drive. 4. Remove the drive cage from the chassis. 5. Remove the six Torx screws that secure the drive cage to the chassis.
Hardware Options Installation 6. Remove the hard drive. To replace the component: 1. Install the non-hot-plug SATA hard drive into the drive cage.
HP ProLiant ML310 Generation 2 Server User Guide 2. Install the drive cage into the chassis, and secure with the six (6) Torx screws. 3. Connect the data and power cables to the rear of the installed hard drive. Non-Hot-Plug SCSI Hard Drive To remove the component: 1. Power down the server. 2. Remove the access panel ("Removing the Access Panel" on page 22). 3. Disconnect the power and data cables from the rear of the hard drive.
Hardware Options Installation 4. Remove the drive cage from the chassis. 5. Remove the six Torx screws that secure the drive cage to the chassis. 6. Remove the hard drive.
HP ProLiant ML310 Generation 2 Server User Guide 1. Install the non-hot-plug SCSI hard drive into the drive cage. 2. Install the drive cage into the chassis, and secure with the six Torx screws. 3. Connect the data and power cables to the rear of the installed hard drive.
Hardware Options Installation 49 Hot-Plug SATA and SAS Hard Drives Hot-plug SATA and hot-plug SAS hard drives can be used interchangeably when a SAS controller is installed. The SATA controller is embedded, but before installing a hot-plug SAS hard drive, install the SAS controller ("SAS Controller" on page 50). To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1.
HP ProLiant ML310 Generation 2 Server User Guide 2. Install the hard drive. 3. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-Plug SCSI Hard Drive LED Combinations" on page 18, "Hot-Plug SCSI Hard Drive LEDs" on page 17). 4. Resume normal server operations. SAS Controller To install the component: 1. Power down the server. 2. Remove the access panel ("Removing the Access Panel" on page 22). 3. Remove the expansion slot cover ("Expansion Slot Cover" on page 54).
Hardware Options Installation 51 4. Install the SAS controller, and press it down to seat. 5. Disconnect the SAS cable from the system board and connect it to the SAS controller. 6. Be sure the SAS cable is properly connected to the SAS controller and drive backplane. Removing the CD-ROM Drive Before installing the drive option kit, the CD-ROM drive must be removed. To remove the component: 1. Power down the server. 2. Remove the access panel ("Removing the Access Panel" on page 22). 3.
HP ProLiant ML310 Generation 2 Server User Guide 4. Push up on the release lever and push the drive partially out through the front of the server. 5. Remove the CD-ROM drive. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. DVD-ROM Drive To install the component: 1. Power down the server. 2. Remove the access panel ("Removing the Access Panel" on page 22).
Hardware Options Installation 53 3. Slide the DVD-ROM drive into the DVD-ROM drive bay. 4. Secure the DVD-ROM drive cable to the DVD-ROM drive cable connector on the system board.
HP ProLiant ML310 Generation 2 Server User Guide 1. Power down the server. 2. Slide the diskette drive into the diskette drive bay. 3. Secure the diskette drive cable to the diskette drive cable connector on the system board. Expansion Boards The server supports PCI, PCI-X, and PCI Express expansion boards. Slot Expansion card type Connector Capable speed 1 PCI-X 64 bit, 3.3 volt 100 MHz 2 PCI-X 64 bit, 3.3 volt 100 MHz 3 PCI Express x8 x4 4 PCI 32-bit, 3.
Hardware Options Installation 3. Remove the expansion slot cover. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. To replace the component, reverse the removal procedure. Installing Expansion Boards CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the expansion boards. 1.
HP ProLiant ML310 Generation 2 Server User Guide 4. Install the expansion board, and press it down to seat. 5. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board.
Server Cabling In This Section Server Cabling ..............................................................................................................................57 Hot-Plug SCSI Cabling ................................................................................................................57 Non-Hot-Plug SCSI Cabling ........................................................................................................58 Hot-Plug SATA Cabling .........................................
HP ProLiant ML310 Generation 2 Server User Guide Item Cable Description 2 SCSI cable Non-Hot-Plug SCSI Cabling Item Cable Description 1 SCSI cable 2 Power cable
Server Cabling Hot-Plug SATA Cabling Item Cable Description 1 Power cable 2 SATA cable Non-Hot-Plug SATA Cabling 59
HP ProLiant ML310 Generation 2 Server User Guide Item Cable Description 1 SATA cable 2 Power cable SAS Cabling Item Cable Description 1 Power cable 2 SAS cable
Server Software and Configuration Utilities In This Section Configuration Tools......................................................................................................................61 Management Tools .......................................................................................................................67 Diagnostic Tools...........................................................................................................................72 Keeping the System Current.
HP ProLiant ML310 Generation 2 Server User Guide • Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 73) • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
Server Software and Configuration Utilities 63 Configuration Replication Utility ConRep is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment. ConRep reads the state of the system environment variables to determine the configuration and then writes the results on an editable script file.
HP ProLiant ML310 Generation 2 Server User Guide • To access RBSU, press the F9 key during power up when prompted in the upper right corner of the screen. • To navigate the menu system, use the arrow keys. • To make selections, press the Enter key. IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does not prompt you for confirmation of settings before you exit the utility.
Server Software and Configuration Utilities 65 For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Boot Options After the auto-configuration process completes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then the boot option screen is displayed. This screen is visible for several seconds before the system attempts to boot from either a diskette, CD, or hard drive.
HP ProLiant ML310 Generation 2 Server User Guide The minimum display settings for optimum performance are 800 × 600 resolution and 256 colors. The server must have Microsoft® Internet Explorer 5.5 (with Service Pack 1) installed and be running Microsoft® Windows® 2000, Windows® Server 2003, or Linux. Refer to the README.TXT file for further information about browser and Linux support.
Server Software and Configuration Utilities 67 The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point-and-click, and drag-and-drop operations that enable you to deploy target servers remotely, perform imaging or scripting functions, and maintain software images. For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp).
HP ProLiant ML310 Generation 2 Server User Guide Automatic Server Recovery..........................................................................................................68 ROMPaq Utility............................................................................................................................68 System Online ROM Flash Component Utility............................................................................69 Erase Utility..................................................
Server Software and Configuration Utilities 69 System Online ROM Flash Component Utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers.
HP ProLiant ML310 Generation 2 Server User Guide • You encounter an error when completing the steps of a factory-installed operating system installation. The Erase Utility can be accessed from the Software and Drivers Download website (http://www.hp.com/go/support) or the Maintenance Utilities menu of the SmartStart CD ("SmartStart Software" on page 61). Management Agents Management Agents provide the information to enable fault, performance, and configuration management.
Server Software and Configuration Utilities 71 USB Support HP provides both standard USB support and legacy USB support. Standard support is provided by the operating system through the appropriate USB device drivers. HP provides support for USB devices before the operating system loading through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.
HP ProLiant ML310 Generation 2 Server User Guide Diagnostic Tools List of Tools: Survey Utility ...............................................................................................................................72 Array Diagnostic Utility ...............................................................................................................72 HP Insight Diagnostics .................................................................................................................
Server Software and Configuration Utilities 73 HP Insight Diagnostics The HP Insight Diagnostics utility displays information about the server hardware and tests the system to be sure it is operating properly. The utility has online help and can be accessed using the SmartStart CD. Online Diagnostics for Microsoft® Windows® is available for download from the HP website (http://www.hp.com/support). Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form.
HP ProLiant ML310 Generation 2 Server User Guide Change Control and Proactive Notification..................................................................................75 Care Pack......................................................................................................................................75 Drivers The server includes new hardware that may not have driver support on all operating system installation media.
Server Software and Configuration Utilities 75 ProLiant Support Packs PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/psp.html). Operating System Version Support Refer to the operating system support matrix (http://www.hp.com/go/supportos).
Battery Replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
HP ProLiant ML310 Generation 2 Server User Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Troubleshooting In This Section Server Diagnostic Steps................................................................................................................79 Important Safety Information .......................................................................................................80 Preparing the Server for Diagnosis...............................................................................................83 Symptom Information....................................................
HP ProLiant ML310 Generation 2 Server User Guide Important Safety Information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important Safety Information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on Equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.
Troubleshooting This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. 25-41 kg 55-90 lbs This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
HP ProLiant ML310 Generation 2 Server User Guide WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time.
Troubleshooting • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product. 83 CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.
HP ProLiant ML310 Generation 2 Server User Guide 5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages. 6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. − You must have the appropriate Health Drivers and Management Agents installed on the server.
Troubleshooting 85 Service Notifications To find out the latest service notifications, refer to the HP website (http://www.hp.com/products/servers/platforms). Select the appropriate server model, and then click the Documentation link on the product page. Loose Connections Action: • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage.
HP ProLiant ML310 Generation 2 Server User Guide The available flowcharts include: • Start Diagnosis Flowchart (on page 86) • General Diagnosis Flowchart (on page 88) • Power-On Problems Flowchart (on page 90) • POST Problems Flowchart (on page 93) • OS Boot Problems Flowchart (on page 95) • Server Fault Indications Flowchart (on page 98) The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructi
Troubleshooting 87
HP ProLiant ML310 Generation 2 Server User Guide General Diagnosis Flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to 1 "Symptom Information (on page 84)" 2 "Loose Connections (on page 85)" 3 "Service Notifications (on page 85)" 4 Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.
Troubleshooting 89
HP ProLiant ML310 Generation 2 Server User Guide Power-On Problems Flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The internal health LED is red or amber.
Troubleshooting Item Refer to 7 • "Power Supply Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) 8 "System Open Circuits and Short Circuits" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
HP ProLiant ML310 Generation 2 Server User Guide
Troubleshooting POST Problems Flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible Problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Item Refer to 1 "POST Error Messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
HP ProLiant ML310 Generation 2 Server User Guide
Troubleshooting OS Boot Problems Flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible Causes: • Corrupted operating system • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.
HP ProLiant ML310 Generation 2 Server User Guide Item Refer to 8 • "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
Troubleshooting 97
HP ProLiant ML310 Generation 2 Server User Guide Server Fault Indications Flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 70) • Server boots, but the internal health LED is red or amber Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item Refer to 1 "Management Agents (on page 70)" 2 • "Integrated Management Log
Troubleshooting Item Refer to 8 • "Hardware Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
HP ProLiant ML310 Generation 2 Server User Guide
Troubleshooting 101 ROMPaq Disaster Recovery If both the current and backup versions of the ROM are corrupt, perform ROMPaq disaster recovery procedures: 1. Create a ROMPaq diskette using the Autorun Menu on the SmartStart CD. 2. Power down the server. 3. Insert the ROMPaq diskette. 4. Power up the server ("Powering Up the Server" on page 21). a. The server generates one long beep and two short beeps to indicate that you are in disaster recovery mode.
HP ProLiant ML310 Generation 2 Server User Guide 8. Repeat steps 1 and 2. 9. Set positions 1, 4, 5, and 6 of the system maintenance switch to Off. 10. Repeat steps 5 and 6. Other Information Resources For additional troubleshooting information, refer to the HP ProLiant Servers Troubleshooting Guide on the Documentation CD. For information on warranties and service and support upgrades (Care Pack services), refer to the HP website (http://www.hp.com/support).
Regulatory Compliance Notices In This Section Regulatory Compliance Identification Numbers ........................................................................103 Federal Communications Commission Notice ...........................................................................104 Declaration of Conformity for Products Marked with the FCC Logo, United States Only .......105 Modifications................................................................................................................
HP ProLiant ML310 Generation 2 Server User Guide Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Regulatory Compliance Notices 105 Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
HP ProLiant ML310 Generation 2 Server User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Regulatory Compliance Notices 107 Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family. This compliance is indicated by the following conformity marking placed on the product: This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth).
HP ProLiant ML310 Generation 2 Server User Guide Japanese Notice BSMI Notice Laser Compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
Regulatory Compliance Notices 109 WARNING: Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product's installation guide may result in hazardous radiation exposure. To reduce the risk of exposure to hazardous radiation: • Do not try to open the module enclosure. There are no userserviceable components inside. • Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein.
HP ProLiant ML310 Generation 2 Server User Guide Taiwan Battery Recycling Notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Electrostatic Discharge In This Section Preventing Electrostatic Discharge.............................................................................................111 Grounding Methods to Prevent Electrostatic Discharge.............................................................112 Preventing Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
HP ProLiant ML310 Generation 2 Server User Guide Grounding Methods to Prevent Electrostatic Discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
Server Specifications In This Section Server Specifications ..................................................................................................................113 Environmental Specifications.....................................................................................................113 Server Specifications Dimensions Specifications Height 43 cm (16.93 in) Depth 50 cm (19.69 in) Width 20 cm (7.87 in) Weight (maximum) 22 kg (47.41 lb) Weight (no drives installed) 16.
HP ProLiant ML310 Generation 2 Server User Guide Operating 10°C to 35°C (50°F to 95°F) Shipping -10°C to 60°C (14°F to 140°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Specification Operating 20% to 80% Non-operating 20% to 90% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed.
Technical Support In This Section Related Documents.....................................................................................................................115 HP Contact Information..............................................................................................................115 Before You Contact HP..............................................................................................................
HP ProLiant ML310 Generation 2 Server User Guide Before You Contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level
Acronyms and Abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery DDR double data rate DIMM dual inline memory module ECC error checking and correcting HBA host bus adapter IEC International Electrotechnical Commission
HP ProLiant ML310 Generation 2 Server User Guide iLO Integrated Lights-Out IML Integrated Management Log IPL initial program load IRQ interrupt request LDAP Lightweight Directory Access Protocol MPS multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NMI non-maskable interrupt
Acronyms and Abbreviations NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self-Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II 119
HP ProLiant ML310 Generation 2 Server User Guide SAS serial attached SCSI SATA serial advanced technology attachment SDRAM synchronous dynamic RAM SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification VHDCI very high density cable interconnect WOL Wake-on LAN
components 7 configuration of system 35, 36, 61 Configuration Replication Utility 63 connection problems 85 connectors 7 contacting HP 115, 116 Index A AC power supply 10 access panel 22 ACU (Array Configuration Utility) additional information 102, 115 airflow requirements 27 Altiris Deployment Solution 66 Altiris eXpress Deployment Server Array Configuration Utility (ACU) Array Diagnostic Utility 72 ASR (Automatic Server Recovery) authorized reseller 115 auto-configuration process 64 Automatic Server
HP ProLiant ML310 Generation 2 Server User Guide fan zones 18 fans 19 features 7 Federal Communications Commission (FCC) Notice 104, 105, 106 flash ROM 68 flowcharts 86, 88, 90, 93, 95, 98 front panel components 7 front panel LEDs 8 installing hardware 37 installing operating system 36 Installing Rack Products video 26 Integrated Management Log (IML) 73 internal health LED 7, 8, 14 G K general diagnosis flowchart 88 grounding methods 112 grounding requirements 30 keyboard connector 9 H laser de
Index Option ROM Configuration for Arrays (ORCA) 66 options installation 33, 37 ORCA (Option ROM Configuration for Arrays) 35, 66 OS boot problems flowchart 95 overtemperature LED 14, 18 P parallel connector 9 PCI riser cage connector 11 phone numbers 115, 116 POST problems flowchart 93 power connectors, internal 11 power cord 81 power cord connector 9 power distribution unit 30 power LEDs, system 8 power on problems flowchart 90 Power On/Standby button 7, 8, 21 power requirements 29 power supplies 9, 10
HP ProLiant ML310 Generation 2 Server User Guide system configuration settings 11 system maintenance switch 11 system power connector 11 system power LED 8 Systems Insight Manager 70 T Taiwan battery recycling notice 110 tape drives 7 technical support 115 telephone numbers 115 temperature requirements 28, 113 temperature, overtemperature LED 13, 14 tools 9 troubleshooting 79 U UID LEDs 7, 8, 9, 10 USB connectors 9 USB support 71 utilities 63, 65, 66, 68, 69, 70, 72, 73 V ventilation 27 video conne
