HP ProLiant MicroServer User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
© Copyright 2010, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft®, Windows®, and Windows Server® are U.S.
Contents Operations................................................................................................................................... 6 Power up the server ................................................................................................................................... 6 Power down the server ............................................................................................................................... 6 Open the panel door .................................
Subscriber's choice ........................................................................................................................ 33 Embedded SATA RAID feature .................................................................................................................. 33 Configuring the SATA RAID feature .................................................................................................. 33 Enabling the SATA RAID feature in RBSU ................................................
Federal Communications Commission notice ............................................................................................... 74 FCC rating label ............................................................................................................................ 74 FCC Notice, Class A Equipment ...................................................................................................... 74 FCC Notice, Class B Equipment .............................................................
Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
4. Open the panel door of the server. For server-specific information, see the installation sheet that ships with the server.
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option. WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack. Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility.
Installing the operating system For the latest information on supported operating systems, see the HP website (http://www.hp.com/go/supportos). To install an operating system on the server, insert the operating system DVD into the DVD-ROM drive (optional) and then reboot the server. The updates are available on the HP website (http://www.hp.com/support). To begin the installation process, follow the on-screen instructions .
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
Removal and replacement tools In performing any hardware configuration procedures, you might need the following items: • System screwdriver (secured to the front panel door) All hardware screws used in the server can be removed or fastened by using the system screwdriver. • Spare screws, located on the back side of the front panel door.
IMPORTANT: Before removing any serviceable parts, determine whether the part is hot plug or non-hot plug. If the device is non-hot plug, you must power down the server. Non-hot plug devices in the server include the processor, all boards, memory modules, fan, expansion boards, and all system drives. IMPORTANT: Review the specifications of a new component before installing it to verify that it is compatible with the server.
The password is encrypted and stored in flash memory. If you update the firmware, all data, passwords and configurations are reset to default. The MicroServer Remote Access Card supports following character categories: • Uppercase letters: A, B, C • Lowercase letters: a, b, c • Numbers: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 • Symbol (Special characters): ` ~ @ # $ % & * ( ) _ - + = { } [ ] \ | : ; " ‘ < > , .
5. Remove four spare drive screws from the rear side of the panel door. 6. Install the drive in the drive carrier: a. Align the drive inside the carrier. b. Use the screws to secure the drive in the carrier. 7. Install the drive in the drive bay: a. Slide the drive assembly into the drive bay.
b. Close the ejector lever to secure the drive. 8. Close the panel door. 9. Use the HP ProLiant MicroServer key to lock the panel door. Optical disc drive For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin). The removable media drive bay supports an optical drive, a tape drive or an RDX drive. The section describes how to install an optical drive.
5. Slide the top panel forward, and then lift it to release it from the chassis. 6. Use a screwdriver to toggle the metal faceplate off the top panel. The metal faceplate is no longer needed when the removable media drive bay is occupied. 7.
a. Remove four spare drive screws from the rear side of the panel door. b. Install the screws onto the drive. c. 8. Slide the drive into the media drive bay until it clicks into place. Connect the optical drive cables: a. Connect the data cable to the optical drive, and then connect the end to the system board (J24).
b. Connect the power cable to the optical drive, and then connect the other end to the power supply unit optical drive power connector (P6). 9. Slide the top panel back onto the chassis. 10. Tighten the rear thumbscrew to lock the top panel in place. 11. Close the panel door.
12. Use the HP ProLiant MicroServer key to lock the panel door. RDX drive option For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin). To install the component: 1. Power down the server (on page 6). 2. Place the server on a flat, level work surface. 3. Open the panel door (on page 6). 4.
5. Slide the top panel forward, and then lift it to release it from the chassis. 6. Use a screwdriver to toggle the metal faceplate off the top panel. The metal faceplate is no longer needed when the removable media drive bay is occupied. 7.
a. Cut the cable tie securing the P6 power cable, and then route the cable along the underside of the media drive bay. b. Connect the data cable to the USB connector on the system board, and then route the cable up and through the cable tunnel on the left side of the media drive bay. 8. Install the RDX drive: a. Remove four spare drive screws from the rear side of the panel door. b. Install the screws onto the drive. c. Connect the data and power cables to the drive.
d. Slide the drive into the media drive bay until it clicks into place. 9. Install the RDX disk cartridge into the drive. 10. Slide the top panel back onto the chassis. 11. Tighten the rear thumbscrew to lock the top panel in place. 12. Close the panel door.
13. Use the HP ProLiant MicroServer key to lock the panel door. Memory options The memory subsystem in this server can support DIMM and UDIMM. Both types are referred to as DIMMs when the information applies to both types. When specified as UDIMM, the information applies to that type only. All memory installed in the server must be the same type. The server supports single- and dual-rank DIMMs operating at 800 MHz, with a maximum memory capacity of 8 GB.
Single-rank and dual-rank DIMMs DIMM configuration requirements are based on these classifications: • Single-rank DIMM—One set of memory chips that is accessed while writing to or reading from the memory. • Dual-rank DIMM—Two single-rank DIMMs on the same module, with only one rank accessible at a time. The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM. Dual-rank DIMMs provide the greatest capacity with the existing memory technology.
4. Open the DIMM slot latches. 5. Remove the DIMM. 6. Close the panel door. 7. Use the HP ProLiant MicroServer key to lock the panel door. To install the component: 1. Power down the server (on page 6). 2. Place the server on a flat, level work surface. 3. Open the panel door (on page 6). 4. Locate an empty DIMM slot on the system board. 5. Open the DIMM slot latches. CAUTION: The DIMM slots are structured to ensure proper installation.
c. Lock the holding clicks to secure the memory module in place. 7. Close the panel door. 8. Use the HP ProLiant MicroServer key to lock the panel door. HP Trusted Platform Module option For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP Product Bulletin website (http://www.hp.com/go/productbulletin). Use these instructions to install and enable a TPM on a supported server.
• Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system board. • When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption technology. For security reasons, only the customer can enable these features. • When returning a system board for service replacement, do not remove the TPM from the system board. When requested, HP Service provides a TPM with the spare system board.
5. Install the TPM board. Press down on the connector to seat the board. 6. Install the TPM security rivet by pressing the rivet firmly into the system board. 7. Close the panel door. 8. Power up the server (on page 6). Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password.
• Do not save the recovery key/password on the encrypted hard drive. Enabling the Trusted Platform Module Press the F10 key to access BIOS Setup. See the BIOS setup information for the specific procedure to enable the TPM on a ProLiant 100 Series server or a ProLiant MicroServer.
Software and configuration utilities ROM-Based Setup Utility RBSU, an embedded configuration utility, performs a wide range of configuration activities that may include: • Configuring system devices and installed options • Displaying system information • Selecting the primary boot controller • Configuring memory options For more information on RBSU, see the HP ROM-Based Setup Utility User Guide or the HP website (http://www.hp.com/support/smartstart/documentation).
• Force a PXE Network boot by pressing the F12 key. ProLiant MicroServer Insight Diagnostics The ProLiant MicroServer Insight Diagnostics utility displays information about the server hardware and tests the system to verify proper operation. The utility can be accessed through the HP website (http://www.hp.com).
Operating System Version Support For information about specific versions of a supported operating system, refer to the operating system support matrix (http://www.hp.com/go/supportos). Subscriber's choice HP's Subscriber's Choice is a customizable subscription sign-up service that customers use to receive personalized email product tips, feature articles, driver and support alerts, or other notifications. To create a profile and select notifications, refer to the HP website (http://www.hp.
4. In the Main menu screen, select LD View/LD Define Menu, and then press Ctrl+C. The system prompts you to select levels for RAID 0 and RAID 1. 5. Select a RAID level, and give the assignment to the hard disks. 6. To provide the LD Name, press Ctrl+Y and save the setting. CAUTION: Back up any data stored on the hard drives before proceeding. The configuration process erases all data on the hard drives. 7. After the configuration is complete, to exit the utility, press Esc.
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB devices through legacy USB support, which is enabled by default in the system ROM. Legacy USB support provides USB functionality in environments where USB support is not available normally.
Installing a supported Microsoft® Windows® OS 1. Insert the OS CD and reboot the system. 2. When prompted, press the F6 key to install a third-party driver. NOTE: Press F6 within 5 seconds to enable the system to recognize the controller. If the system fails to recognize the controller, restart this procedure. 3. Insert the SATA RAID driver diskette created earlier. The system prompts the next action. 4. Press the S key to specify the driver from the diskette. Then, press the Enter key.
Troubleshooting Pre-diagnostic steps WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server. 1.
This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. 20.41-27.22 kg 47.18-60 lb This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.
WARNING: To reduce the risk of personal injury or damage to the equipment: 20.41-27.22 kg 47.18-60 lb • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product.
• See the server LEDs and their status.
a. Exit any applications. b. Exit the operating system. c. 5. Power down the server (on page 6). Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server). Do not disconnect the printer if you want to use it to print error messages. For more information, see the DIMM handling guidelines and the hard drive guidelines.
• The most recent version of a particular server or option firmware from the HP Support website (http://www.hp.com/support) • Components for option firmware updates available from the HP Support website (http://www.hp.com/support) HP offers a subscription service that can provide notification of firmware updates. For more information, see "Subscriber's Choice (on page 33)." For detailed information on updating firmware, see "Firmware maintenance (on page 68).
Online/activity LED (green) Interpretation On Activity Off No Activity Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 43)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 44).
General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not correct the problem, use the following flowchart. Item See 1 "Symptom information (on page 39)" 2 "Loose connections (on page 41)" 3 "Service notifications (on page 41)" 4 The most recent version of a particular server or option firmware is available on the HP website (http://www.hp.com/support).
Item See 7 • • Server maintenance and service guide, located on the HP website (http://www.hp.
Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Item See 1 Server maintenance and service guide, located on the HP website (http://www.hp.com/products/servers/platforms) 2 "Loose connections (on page 41)" 3 "General memory problems are occurring (on page 60)" 4 • • 5 "Symptom information (on page 39)" 6 • • 7 "HP contact information (on page 81)" "Hardware problems (on page 51)" Server maintenance and service guide, located on the HP website (http://www.hp.
OS boot problems flowchart Symptom: Server does not boot a previously installed operating system.
Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
• System overtemperature condition Item See 1 Server maintenance and service guide, located on the HP website (http://www.hp.com/products/servers/platforms) 2 "Power-on problems flowchart (on page 46)" 3 "HP Insight Diagnostics ("ProLiant MicroServer Insight Diagnostics" on page 32)" 4 • • 5 "HP contact information (on page 81)" "Hardware problems (on page 51)" Server maintenance and service guide, located on the HP website (http://www.hp.
General hardware problems (on page 53) Internal system problems (on page 56) System open circuits and short circuits (on page 62) External device problems (on page 62) Mouse and keyboard problems (on page 63) Network controller problems (on page 64) Power problems Power source problems Action: 1. Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly. 2.
UPS problems UPS is not working properly Action: 1. Be sure the UPS batteries are charged to the proper level for operation. See the UPS documentation for details. 2. Be sure the UPS power switch is in the On position. See the UPS documentation for the location of the switch. 3. Be sure the UPS software is updated to the latest version. Use the Power Management software located on the Power Management CD. 4.
2. Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release. If no documentation is available, refer to the HP support website (http://www.hp.com/support). 3. Be sure the new hardware is installed properly. Refer to the device, server, and operating system documentation to be sure all requirements are met.
CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. If you believe the system board requires replacement, contact HP Technical Support ("HP contact information" on page 81) before proceeding. o If the system fails in this minimum configuration, one of the primary components has failed. If you have already verified that the processor, PPM, power supply, and memory are working before getting to this point, replace the system board.
Internal system problems CD-ROM and DVD drive problems System does not boot from the drive Action: 1. Be sure the drive boot order is set so that the server boots from the CD-ROM drive first. 2. If the CD-ROM drive jumpers are set to CS (the factory default), be sure the CD-ROM drive is installed as device 0 on the cable so that it is in position for the server to boot from the drive. 3. Be sure no loose connections (on page 41) exist. 4.
DAT drives require cleaning every 8 to 25 hours of use or they may fail intermittently when using marginal or bad media. Be sure you are following the proper cleaning procedures described in the device and server documentation. NOTE: New DAT tapes may contain debris that will contaminate the DAT drive read/write head. If using new tapes for backup, clean the DAT drive frequently.
2. Check for and disconnect any non-bootable USB devices. Diskette drive cannot write to a diskette Action: 1. If the diskette is not formatted, format the diskette. 2. Be sure the diskette is not write protected. If it is, use another diskette or remove the write protection. 3. Be sure you are attempting to write to the proper drive by checking the drive letter in the path statement. 4. Be sure enough space is available on the diskette. Fan problems General fan problems are occurring Action: 1.
No hard drives are recognized Action: 1. Be sure no power problems (on page 52) exist. 2. Check for loose connections (on page 41). 3. Be sure that the controller supports the hard drives being installed. 4. Be sure the controller has the most recent firmware. 5. If the controller supports license keys and the configuration is dual domain, be sure the license key is installed. Hard drive is not recognized by the server Action: 1.
Server response time is slower than usual Action: Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed. It is recommended that hard drives should have a minimum of 15 percent free space. Memory problems General memory problems are occurring Action: • • Isolate and minimize the memory configuration. Use care when handling DIMMs ("DIMM handling guidelines" on page 42).
2. Be sure the memory is configured properly. See the server documentation. 3. Be sure a memory count error did not occur ("Memory count error exists" on page 60). See the message displaying memory count during POST. Server fails to recognize new memory Action: 1. Be sure the memory is the correct type for the server and is installed according to the server requirements. Refer to the server documentation or HP website (http://www.hp.com). 2.
5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed. 6. If the server has multiple processors installed, test each processor: a. Remove all but one processor from the server. Replace each with a processor terminator board or blank, if applicable to the server. b.
o For rack-mounted servers, check the cables to the KVM switch and be sure the switch is correctly set for the server. You may need to connect the monitor directly to the server to be sure the KVM switch has not failed. o For tower-model servers, check the cable connection from the monitor to the server, and then from the server to the power outlet. 5. Press any key, or type the password, and wait a few moments for the screen to activate to be sure the energy saver feature is not in effect. 6.
o For tower model servers, check the cable connection from the input device to the server. 2. If a KVM switching device is in use, be sure all cables and connectors are the proper length and are supported by the switch. Refer to the switch documentation. 3. Be sure the current drivers for the operating system are installed. 4. Be sure the device driver is not corrupted by replacing the driver. 5. Restart the system and check whether the input device functions correctly after the server restarts.
4. Be sure the network cable is working by replacing it with a known functional cable. 5. Check the PCI Hot Plug power LED to be sure the PCI slot is receiving power, if applicable. 6. Be sure the network controller is not damaged. 7. Run ProLiant MicroServer Insight Diagnostics (on page 32). Then replace failed components as indicated. Network controller stopped working when an expansion board was added Action: 1. Be sure no loose connections (on page 41) exist. 2.
• Transferring execution to a segment that is not executable • Writing to a read-only or a code segment • Loading a bad value into a segment register • Using a null pointer A GPF is immediately identifiable by a blue screen with white text, and the text may contain information that identifies the problem. Action: • Remove any newly installed software or hardware to verify that they are not the cause. • Boot the server in Safe Mode or Last Known Good Configuration.
When to reconfigure or reload software If all other options have not resolved the problem, consider reconfiguring the system. Before you take this step, do the following: 1. Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems. It may be advantageous to start over by removing and reinstalling the problem software. 2. Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the software. 3.
Errors occur after the system software is changed Action: Change settings to the original configuration. If more than one setting was changed, change the settings one at a time to isolate the cause of the problem. Errors occur after an application is installed Action: • Check the application log and operating system log for entries indicating why the software failed. • Check system settings to determine if they are the cause of the error.
Automatic backup A backup copy of the ROM image existing on the target server is made in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on the HP website (http://www.hp.com/support/smartstart/documentation). Option ROMs Types of option ROMs include array controller ROMs.
3. If a TPM is installed and enabled on the server, disable BitLocker™ before updating the firmware. For more information, see the operating system documentation. 4. Update the firmware to the current version supported for the hardware configuration. 5. Verify the firmware update by checking the firmware version. 6. If a TPM is installed and enabled on the server, enable BitLocker™ after the firmware update is complete. For more information, see the operating system documentation.
• A detailed description of the problem and any associated error messages Linux operating systems Collect the following information: • Operating system distribution and version Look for a file named /etc/distribution-release (for example, /etc/redhat-release) • Kernel version in use • Output from the following commands (performed by root): • • o lspci -v o uname -a o cat /proc/meminfo o cat /proc/cpuinfo o rpm -ga o dmesg o lsmod o ps -ef o ifconfig -a o chkconfig -list o mou
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • • • • Do not attempt to recharge the battery.
To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Japanese notice BSMI notice Korean notice Class A equipment Class B equipment Regulatory compliance notices 77
Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Support and other resources HP contact information For United States and worldwide contact information, see the Contact HP website (http://www.hp.com/go/assistance). In the United States: • To contact HP by phone, call 1-800-334-5144. For continuous quality improvement, calls may be recorded or monitored. • If you have purchased a Care Pack (service upgrade), see the Support & Drivers website (http://www8.hp.com/us/en/support-drivers.html).
Réparation par le client (CSR) Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement.
di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi.
de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías: • Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd.
Support and other resources 86
Support and other resources 87
Before you contact HP Be sure to have the following information available before you call HP: • Active Health System log (HP ProLiant Gen8 or later products) Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).
Acronyms and abbreviations AMP Advanced Memory Protection BMC baseboard management controller CS cable select DAT digital audio tape IDE integrated device electronics IEC International Electrotechnical Commission IPMI Intelligent Platform Management Interface IRQ interrupt request KVM keyboard, video, and mouse NVRAM nonvolatile memory ODD Optical Disk Drive ORCA Option ROM Configuration for Arrays Acronyms and abbreviations 89
PCI Express Peripheral Component Interconnect Express PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self Test PPM processor power module RBSU ROM-Based Setup Utility SATA serial ATA TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in-line memory module UPS uninterruptible power system USB universal serial bus Acronyms and abbreviations 90
Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
Index A access panel 6 acoustics statement for Germany 79 application software problems 67 authorized reseller 81 auto-configuration process 31 B backup, restoring 66 batteries, insufficient warning when low 53 battery 53, 72, 78 battery replacement notice 78 boot options 31 BSMI notice 77 C cables 41, 75 cables, VGA 63 Canadian notice 75 cautions 38 CD-ROM drive 34, 56 Chinese notice 78 class A equipment 74 class B equipment 74 color 63 common problem resolution 41 configuration procedures 9 configuring
H hard drive LEDs 42 hard drive problems, diagnosing 58 hard drive, failure of 58 hard drives, determining status of 42 hardware options 11 hardware options installation 9, 11 hardware problems 51, 53 hardware troubleshooting 53, 54, 56, 62 hot fixes 66 HP Insight Diagnostics 32 HP technical support 81, 88 HP website 81 I identification number 74 Important Safety Information document 37 information required 70 Insight Diagnostics 32 installation, server options 9, 11 installing hardware 11 installing opera
processor problems 61 processors 61 R rack stability 38 rack warnings 38 RAID volume, creating 33 RBSU (ROM-Based Setup Utility) 31 RDX drive, install 20 read/write errors 57, 58 recovery key 29 registering the server 10 regulatory compliance identification numbers 74 regulatory compliance notices 74, 76 required hardware 34 required information 70 requirements, environmental 8 requirements, power 8 requirements, temperature 8 restoring 66 ROM, types 68 ROMPaq utility 69 S safety considerations 37 SATA ha
