HP ProLiant ML310 Generation 3 Server User Guide September 2005 (First Edition) Part Number 393772-001
© Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Contents Server component identification 7 Front panel components ....................................................................................................................... 7 Front panel LEDs and buttons.............................................................................................................. 8 Rear panel components ........................................................................................................................ 9 Rear panel LEDs .................
HP ProLiant ML310 Generation 3 Server User Guide Hardware options installation 35 Introduction........................................................................................................................................ 35 Processor and heatsink ....................................................................................................................... 35 Memory........................................................................................................................
Contents 5 Diagnostic tools ................................................................................................................................. 71 Survey Utility ......................................................................................................................... 71 Array Diagnostic Utility ......................................................................................................... 72 HP Insight Diagnostics ....................................................
HP ProLiant ML310 Generation 3 Server User Guide Declaration of conformity for products marked with the FCC logo, United States only ................. 103 Modifications ................................................................................................................................... 104 Cables............................................................................................................................................... 104 Mouse compliance statement ......................
Server component identification In this section Front panel components..................................................................................................................7 Front panel LEDs and buttons ........................................................................................................8 Rear panel components...................................................................................................................9 Rear panel LEDs...................................
HP ProLiant ML310 Generation 3 Server User Guide Item Description 1 Media bays (bezel blanks) 2 Power On/Standby button 3 Hard drive bays 4 USB connectors (2) 5 Bezel lock 6 CD-ROM drive Front panel LEDs and buttons Item Description Status 1 CD-ROM drive ejector button N/A 2 Power On/Standby button N/A 3 Power on/Standby LED Amber = System has AC power and is in standby mode Green = System has AC power and is functioning Off = System has no AC power
Server component identification Item Description Status 4 Hard drive activity LED (for non-hot-plug) Green = Hard drives are properly connected and functioning NIC link/activity LED Green = Linked to network 5 Off = No hard drive activity Flashing green = Linked with activity on the network Off = No network connection 6 Internal system health LED Green = Normal (system on) Amber = System health is degraded Red = System health is critical Off = Normal (system off) 7 CD-ROM drive indicator LED
HP ProLiant ML310 Generation 3 Server User Guide Item Description 4 Serial connector 5 Video connector 6 USB connectors (2) 7 RJ-45 Ethernet connector 8 RJ-45 connector (iLO) 9 Parallel connector Rear panel LEDs Item Description Status 1 NIC link LED On = Link Off = No link 2 NIC activity LED Flashing = Activity Off = No activity
Server component identification System board components Item Description 1 Processor power connector 2 System power connector 3 DIMM slot 4 (Channel B) 4 DIMM slot 3 (Channel B) 5 DIMM slot 2 (Channel A) 6 DIMM slot 1 (Channel A) 7 IDE connector 8 Front USB connector 9 USB connector 10 SATA connector 11 System maintenance switch 12 USB tape drive connector 13 Diskette drive connector 14 Processor fan connector 15 System battery 11
HP ProLiant ML310 Generation 3 Server User Guide Item Description 16 Slot 4 PCI Express x1 17 Slot 3 PCI-X 18 Slot 2 PCI-X 19 Slot 1 PCI Express x4* 20 System fan connector * x8 PCI Express cards are supported, but will run at x4 speeds.
Server component identification 13 When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM. CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configure the server or data loss could occur. For information on emergency ROM backup recovery, refer to ROMPaq disaster recovery (on page 99).
HP ProLiant ML310 Generation 3 Server User Guide Item LED description Status 5 DIMM 1 failure Off = Normal Amber = DIMM 1 has failed or is missing 6 Processor fault Off = Normal Amber = A multibit error has occurred 7 Processor fan failure Off = Normal Amber = Processor fan has failed or is missing 8 AC Power Off = One of the following conditions exists: • No AC power • Power supply bad • Power supply in standby • Power supply exceeded current limits Green = Power OK 9 System pow
Server component identification NOTE: The system management driver must be installed in order for the internal health LED to provide pre-failure and warranty conditions. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM ("Array Diagnostic Utility" on page 72, "HP Insight Diagnostics" on page 72) may report server status differently than the health LEDs because the software tracks more system attributes.
HP ProLiant ML310 Generation 3 Server User Guide SCSI IDs Hot-plug SCSI hard drive LEDs
Server component identification Item LED description Status 1 Activity status On = Drive activity 17 Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity 2 Online status On = Drive is part of an array and is currently working. Flashing = Drive is actively online. Off = Drive is offline.
HP ProLiant ML310 Generation 3 Server User Guide Activity LED (1) Online LED (2) Fault LED Interpretation (3) Flashing Flashing Flashing Do not remove the drive. Removing a drive may cause data loss in non-fault-tolerant configurations. Either (1) the drive is part of an array being selected by an array configuration utility; (2) Drive Identification has been selected in HP SIM; or (3) drive firmware is being updated.
Server component identification Hot-plug SATA or SAS hard drive LEDs Item LED Description Status 1 Fault/UID status Amber = Drive failure Flashing amber = Fault-process activity Blue = Unit identification is active Off = No fault-process activity 2 Online/Activity status Green = Drive activity Flashing green = High activity on the drive or drive is being configured as part of an array Off = No drive activity 19
HP ProLiant ML310 Generation 3 Server User Guide Fan locations Item Description 1 System fan 2 Processor fan
Server operations In this section Powering up the server .................................................................................................................21 Powering down the server ............................................................................................................21 Unlocking the bezel ......................................................................................................................22 Removing the access panel.................................
HP ProLiant ML310 Generation 3 Server User Guide Unlocking the bezel The removable bezel must be unlocked and opened before accessing the hard drive cage and before removing the access panel. The bezel must remain closed during normal server operations. If necessary, remove the bezel. Removing the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
Server operations 23 After installing hardware options, install the access panel. Be sure that the panel is locked into place securely before powering up the server. Installing the access panel CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. 1. Place the access panel on the chassis and slide it toward the front of the server. 2.
Server setup In this section Optional installation services........................................................................................................25 Optimum environment..................................................................................................................26 Warnings and cautions..................................................................................................................29 Identifying server shipping carton contents.........................
HP ProLiant ML310 Generation 3 Server User Guide – HP ProLiant Essentials (HP SIM and RDP) – VMWare • Integrated hardware and software support – Critical Service – Proactive 24 – Support Plus – Support Plus 24 • Startup and implementation services for both hardware and software For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Server setup 27 HP servers draw in cool air through the front and expel warm air through the rear. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter, and allow the warm air to escape from the cabinet. CAUTION: To prevent improper cooling and damage to the equipment, do not block the ventilation openings.
HP ProLiant ML310 Generation 3 Server User Guide The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits.
Server setup • 29 Provide a separate electrical circuit for the server. Electrical grounding requirements The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code.
HP ProLiant ML310 Generation 3 Server User Guide • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters. • Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides.
Server setup 31 CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. Identifying server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server.
HP ProLiant ML310 Generation 3 Server User Guide WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors. Item Description 1 Power cord connector 2 Mouse connector 3 Keyboard connector 4 Serial connector 5 Video connector 6 USB connectors (2) 7 RJ-45 Ethernet connector 8 RJ-45 connector (iLO) 9 Parallel connector 2. Connect the power cord to the back of the server. 3.
Server setup • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment. • Do not route the power cord where it can be walked on or pinched by items placed against it.
HP ProLiant ML310 Generation 3 Server User Guide For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack, included with the server. Registering the server To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website (http://register.hp.com).
Hardware options installation In this section Introduction ..................................................................................................................................35 Processor and heatsink..................................................................................................................35 Memory ........................................................................................................................................37 Hard drives ...................
HP ProLiant ML310 Generation 3 Server User Guide To install the component: 1. Power down the server ("Powering down the server" on page 21). 2. Remove the bezel ("Unlocking the bezel" on page 22). 3. Remove the access panel ("Removing the access panel" on page 22). 4. Disconnect the fan cable from the system board ("System board components" on page 11). 5. Open the processor retaining bracket. 6. Place the processor into the processor socket. 7. Close the processor locking lever.
Hardware options installation 37 CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). 11. Connect the fan cable to the system board ("System board components" on page 11). 12. Install the access panel ("Installing the access panel" on page 23). 13. Install the bezel ("Unlocking the bezel" on page 22). 14. Power up the server ("Powering up the server" on page 21). Memory You can expand server memory by installing PC2-4200 DDR2 SDRAM DIMMs.
HP ProLiant ML310 Generation 3 Server User Guide • All DIMMs installed must be the same speed. BIOS detects the DIMM population and sets the system as follows: • Single-channel mode: DIMMs installed in one channel only. • Dual-channel asymmetric mode: DIMMs installed in both channels, but of unequal capacities per channel. • Dual-channel interleaved mode: DIMMs installed in both channels with equal channel capacities. The following table lists some, but not all, possible configurations.
Hardware options installation 5. Install the DIMM. 6. Install the access panel ("Installing the access panel" on page 23). 7. Install the bezel ("Unlocking the bezel" on page 22). 8. Power up the server ("Powering up the server" on page 21).
HP ProLiant ML310 Generation 3 Server User Guide Server model Drives supported Additional required components Non-hot-plug SCSI SCSI N/A Hot-plug SCSI SCSI N/A Hot-plug SATA/SAS SATA, SAS SAS controller required for hot-plug SAS hard drive Non-hot-plug SCSI and SATA hard drives 1. Power down the server ("Powering down the server" on page 21). 2. Remove the bezel ("Unlocking the bezel" on page 22). 3. Remove the access panel ("Removing the access panel" on page 22). 4.
Hardware options installation 5. Install a non-hot-plug hard drive into the drive cage. 6. Install the drive cage into the front of the chassis. 7. Connect the data and power cables: – Non-hot-plug SCSI ("Non-hot-plug SCSI cabling" on page 55) – Non-hot-plug SATA ("Non-hot-plug SATA cabling" on page 57) 8. Replace the access panel ("Removing the access panel" on page 22). 9. Install the bezel ("Unlocking the bezel" on page 22). 10. Power up the server ("Powering up the server" on page 21).
HP ProLiant ML310 Generation 3 Server User Guide Installing hot-plug SCSI hard drives When adding SCSI hard drives to the server, observe the following general guidelines: • Hot-plug hard drives must be Ultra320 SCSI drives for optimum performance. Mixing these types with other drive standards degrades the overall performance of the drive subsystem. • Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array.
Hardware options installation 43 3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-plug SCSI hard drive LEDs" on page 16). 5. Install the bezel ("Unlocking the bezel" on page 22). 6. Resume normal server operations. Installing hot-plug SATA or SAS hard drives Hot-plug SATA and hot-plug SAS hard drives can be used interchangeably when a SAS controller is installed.
HP ProLiant ML310 Generation 3 Server User Guide 2. Remove the hard drive blank. 3. Open the release latch to prepare the drive for installation.
Hardware options installation 45 4. Install the hard drive. 5. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("Hot-plug SATA or SAS hard drive LEDs" on page 19). 6. Install the bezel ("Unlocking the bezel" on page 22). 7. Resume normal server operations. SAS controller 1. Power down the server ("Powering down the server" on page 21). 2. Remove the bezel ("Unlocking the bezel" on page 22). 3. Remove the access panel ("Removing the access panel" on page 22). 4.
HP ProLiant ML310 Generation 3 Server User Guide 5. Install the SAS controller, and press it down to seat. 6. Disconnect the SAS cable from the system board and connect it to the SAS controller ("SAS cabling" on page 58). DVD-ROM drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Power down the server ("Powering down the server" on page 21). 2.
Hardware options installation 47 5. Remove the CD-ROM drive. 6. Slide the DVD-ROM drive into the media drive bay. 7. Secure the DVD-ROM drive cable to the DVD-ROM drive cable connector on the system board ("System board components" on page 11). 8. Knock out the applicable bezel blanks. 9. Replace the access panel ("Removing the access panel" on page 22). 10. Install the bezel ("Unlocking the bezel" on page 22). 11. Power up the server ("Powering up the server" on page 21).
HP ProLiant ML310 Generation 3 Server User Guide USB tape drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 1. Power down the server ("Powering down the server" on page 21). 2. Remove the bezel ("Unlocking the bezel" on page 22). 3. Remove the access panel ("Removing the access panel" on page 22). 4. Remove the applicable media bay blank. 5. Install the tape drive. 6.
Hardware options installation 2. Remove the bezel ("Unlocking the bezel" on page 22). 3. Remove the access panel ("Removing the access panel" on page 22). 4. Remove the media bay blanks ("Front panel components" on page 7). 5. Use a screwdriver to disengage the two wire supports inside the full-height drive bays. 6. Install the tape drive.
HP ProLiant ML310 Generation 3 Server User Guide 7. Install the retaining screw. IMPORTANT: HP recommends installing the tape drive on a separate SCSI cable to avoid a decrease in performance on other SCSI devices. 8. Connect the data and power cables to the back of the tape drive. 9. Connect the data cable into a SCSI controller channel ("System board components" on page 11). 10. Remove the applicable bezel blanks from the bezel ("Front panel components" on page 7). 11.
Hardware options installation When using operating systems that support USB, the server supports USB devices, including, but not limited to: • CD-ROM drives • Diskette drives • Keyboard • Mouse For other operating systems, the ROM provides USB support for a keyboard, mouse, and diskette drives, which do not support USB, but not for CD-ROM drives. ROM legacy USB support is available during POST and while the operating system is running.
HP ProLiant ML310 Generation 3 Server User Guide 5. Secure the diskette drive cable to the diskette drive cable connector on the system board ("System board components" on page 11). 6. Knock out the applicable bezel blanks. 7. Install the bezel ("Unlocking the bezel" on page 22). 8. Power up the server ("Powering up the server" on page 21). Installing a USB diskette drive 1. Plug in a USB diskette drive to the USB port on the front of the server.
Hardware options installation Expansion slot cover 1. Power down the server ("Powering down the server" on page 21). 2. Remove the bezel ("Unlocking the bezel" on page 22). 3. Remove the access panel ("Removing the access panel" on page 22). 4. Remove the expansion slot cover. CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. To replace the component, reverse the removal procedure.
HP ProLiant ML310 Generation 3 Server User Guide 5. Install the expansion board, and press it down to seat. 6. Connect any required internal or external cables to the expansion board. Refer to the documentation that ships with the expansion board.
Server cabling In this section Server cabling ...............................................................................................................................55 Non-hot-plug SCSI cabling ..........................................................................................................55 Hot-plug SCSI cabling..................................................................................................................56 Non-hot-plug SATA cabling .................................
HP ProLiant ML310 Generation 3 Server User Guide Item Cable description 1 SCSI cable 2 Power cable Hot-plug SCSI cabling Item Cable description 1 Power cable 2 SCSI cable
Server cabling Non-hot-plug SATA cabling Item Cable description 1 SATA cable 2 Power cable Hot-plug SATA cabling 57
HP ProLiant ML310 Generation 3 Server User Guide Item Cable description 1 Power cable 2 SATA cable SAS cabling Item Cable description 1 Power cable 2 SAS cable
Server software and configuration utilities In this section Configuration tools .......................................................................................................................59 Management tools ........................................................................................................................68 Diagnostic tools ............................................................................................................................
HP ProLiant ML310 Generation 3 Server User Guide • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation • Testing server hardware using the Insight Diagnostics Utility ("Array Diagnostic Utility" on page 72, "HP Insight Diagnostics" on page 72) • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
Server software and configuration utilities 61 Configuration Replication Utility ConRep is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment. ConRep reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file.
HP ProLiant ML310 Generation 3 Server User Guide • To access RBSU, press the F9 key during power up when prompted in the upper right corner of the screen. • To navigate the menu system, use the arrow keys. • To make selections, press the Enter key. IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does not prompt you for confirmation of settings before you exit the utility.
Server software and configuration utilities 63 • Provides different operating modes, enabling faster configuration or greater control over the configuration options • Remains available any time that the server is on • Displays on-screen tips for individual steps of a configuration procedure For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors. Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later.
HP ProLiant ML310 Generation 3 Server User Guide WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis. 4. Press the Enter key to clear the warning. 5. Enter the serial number and press the Enter key. 6. Select Product ID. 7. Enter the product ID and press the Enter key. 8.
Server software and configuration utilities • 65 In other locations, refer to the HP website (http://www.hp.com). USB diskette and CD-ROM drives For driver installation purposes, a USB diskette drive and USB CD-ROM drive are sufficient. NOTE: Do not use a USB drive key in place of the diskette drive. The OS does not support driver installation from a USB drive key. HP provides both standard USB support and legacy USB support.
HP ProLiant ML310 Generation 3 Server User Guide Configuring the SATA RAID feature CAUTION: Back up any data stored on the hard drives before proceeding. The configuration process erases all data on the hard drives. 1. Power up the server. Press the F9 key to launch RBSU. NOTE: Enabling the RAID option in RBSU is only necessary for installation of the RAID driver. If this option is not enabled, the OS loads the standard ATA driver from the OS media. 2.
Server software and configuration utilities 67 13. Press the Esc key to exit the utility. Installing an operating system (Software SATA RAID) To install an OS, download the SATA RAID driver and create a driver diskette with the software and instructions from the HP website (http://www.hp.com/support). SmartStart 7.4 does not support assisted installation of an OS on servers configured with SATA RAID.
HP ProLiant ML310 Generation 3 Server User Guide Installing a Supported Linux or NetWare OS Refer to the instructions for each OS in the Adaptec Embedded Serial ATA RAID User's Guide, available from the HP website (http://www.hp.com/support). Installing Adaptec Storage Manager The Adaptec Storage Manager utility enables administrators to create and manage arrays without rebooting the server to access the BIOS utility.
Server software and configuration utilities 69 ROMPaq utility Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system. The ROMPaq utility checks the system and provides a choice (if more than one exists) of available ROM revisions. This procedure is the same for both system and option ROMPaq utilities.
HP ProLiant ML310 Generation 3 Server User Guide Management Agents Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and third-party SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP.
Server software and configuration utilities • POST • RBSU • Diagnostics • DOS • Operating environments which do not provide native USB support 71 For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support.html). Diagnostic tools List of tools: Survey Utility ...............................................................................................................................71 Array Diagnostic Utility ........
HP ProLiant ML310 Generation 3 Server User Guide Array Diagnostic Utility ADU is tool that collects information about array controllers and generates a list of detected problems. ADU can be accessed from the SmartStart CD ("SmartStart software" on page 59) or downloaded from the HP website (http://www.hp.com).
Server software and configuration utilities 73 – For NetWare: IML Viewer – For Windows®: IML Viewer – For Linux: IML Viewer Application • From within HP Insight Diagnostics (on page 72) For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Keeping the system current List of tools: Drivers ..........................................................................................................................................73 Resource Paqs.....................
HP ProLiant ML310 Generation 3 Server User Guide If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support). IMPORTANT: Always perform a backup before installing or updating device drivers.
Battery 75 Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html). Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock.
HP ProLiant ML310 Generation 3 Server User Guide 5. Remove the battery. To replace the component, reverse the removal procedure. Run RBSU to configure the system after replacing the battery. Refer to the HP ROM-Based Setup Utility User Guide for more detailed information.
Troubleshooting In this section Server diagnostic steps .................................................................................................................77 Important safety information ........................................................................................................78 Preparing the server for diagnosis ................................................................................................81 Symptom information...............................................
HP ProLiant ML310 Generation 3 Server User Guide WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components. Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server.
Troubleshooting WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.
HP ProLiant ML310 Generation 3 Server User Guide WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time.
Troubleshooting • Observe local occupation health and safety requirements and guidelines for manual handling. • Obtain adequate assistance to lift and stabilize the chassis during installation or removal. • The server is unstable when not fastened to the rails. • When mounting the server in a rack, remove the power supplies and any other removable module to reduce the overall weight of the product. 81 CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.
HP ProLiant ML310 Generation 3 Server User Guide – You must have the appropriate Health Drivers and Management Agents installed on the server. NOTE: To verify the server configuration, connect to the System Management homepage and select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up to date.
Troubleshooting 83 Loose connections Action: • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage. Be sure no cables have bent pins or damaged connectors. • If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are correctly routed through the tray. • Be sure each device is properly seated.
HP ProLiant ML310 Generation 3 Server User Guide • POST problems flowchart • OS boot problems flowchart (on page 93) • Server fault indications flowchart (on page 96) The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions. Start diagnosis flowchart Use the following flowchart to start the diagnostic process.
Troubleshooting 85
HP ProLiant ML310 Generation 3 Server User Guide General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to 1 "Symptom information (on page 82)" 2 "Loose connections (on page 83)" 3 "Service notifications (on page 82)" 4 Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.
Troubleshooting 87
HP ProLiant ML310 Generation 3 Server User Guide Power-On Problems Flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The internal health LED is red or amber.
Troubleshooting Item Refer to 7 • "Power Supply Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) 8 "System Open Circuits and Short Circuits" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
HP ProLiant ML310 Generation 3 Server User Guide
Troubleshooting POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device. • Server completes POST with errors Possible Problems: • Improperly seated or faulty internal component • Faulty KVM device • Faulty video device Item Refer to 1 "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
HP ProLiant ML310 Generation 3 Server User Guide
Troubleshooting OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible Causes: • Corrupted operating system • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
HP ProLiant ML310 Generation 3 Server User Guide Item Refer to 8 • "Hardware problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
Troubleshooting 95
HP ProLiant ML310 Generation 3 Server User Guide Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 70) • Server boots, but the internal health LED is red or amber Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item Refer to 1 "Management Agents (on page 70)" 2 • "Integrated Management Log
Troubleshooting Item Refer to 6 • "Hard Drive Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
HP ProLiant ML310 Generation 3 Server User Guide
Troubleshooting 99 POST error messages and beep codes List of messages: Introduction ..................................................................................................................................99 Introduction For a complete listing of error messages, refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
HP ProLiant ML310 Generation 3 Server User Guide 7. Power up the server ("Powering up the server" on page 21). Manual recovery To manually set the server for ROMPaq disaster recovery: 1. Power down the server ("Powering down the server" on page 21). 2. Remove the access panel ("Removing the access panel" on page 22). 3. Set positions 1, 4, 5, and 6 of the system maintenance switch to On. 4. Insert a ROMPaq diskette with the latest system ROM from the SmartStart CD or the HP website (http://www.hp.
Regulatory compliance notices In this section Regulatory compliance identification numbers ..........................................................................101 Federal Communications Commission notice ............................................................................102 Declaration of conformity for products marked with the FCC logo, United States only ...........103 Modifications.........................................................................................................
HP ProLiant ML310 Generation 3 Server User Guide Federal Communications Commission notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Regulatory compliance notices 103 Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
HP ProLiant ML310 Generation 3 Server User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Regulatory compliance notices 105 Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
HP ProLiant ML310 Generation 3 Server User Guide *Notified body number (used only if applicable—refer to the product label) Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste.
Regulatory compliance notices BSMI notice Korean notice A&B Class A equipment Class B equipment 107
HP ProLiant ML310 Generation 3 Server User Guide Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
Regulatory compliance notices • Do not attempt to recharge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F). • Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. 109 Batteries, battery packs, and accumulators should not be disposed of together with the general household waste.
Electrostatic discharge In this section Preventing electrostatic discharge ..............................................................................................111 Grounding methods to prevent electrostatic discharge...............................................................112 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
HP ProLiant ML310 Generation 3 Server User Guide Grounding methods to prevent electrostatic discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
Server specifications In this section Server specifications...................................................................................................................113 Environmental specifications .....................................................................................................114 Server specifications Specification Value Dimension Height 43.2 cm (17.0 in) Depth (without bezel) 50 cm (19.69 in) Depth (with bezel) 54 cm (21.26 in) Width 20 cm (7.
HP ProLiant ML310 Generation 3 Server User Guide Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -10°C to 60°C (14°F to 140°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Operating 20% to 80% Non-operating 20% to 90% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed.
Technical support In this section Related documents......................................................................................................................115 HP contact information...............................................................................................................115 Before you contact HP................................................................................................................116 Customer self repair........................................
HP ProLiant ML310 Generation 3 Server User Guide Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level Customer self repair What is customer self repair? HP's customer self-repair program offers you the fas
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery DDR double data rate DIMM dual inline memory module ECC error checking and correcting HBA host bus adapter IEC International Electrotechnical Commission
HP ProLiant ML310 Generation 3 Server User Guide iLO Integrated Lights-Out IML Integrated Management Log IPL initial program load IRQ interrupt request LDAP Lightweight Directory Access Protocol MPS multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NMI non-maskable interrupt
Acronyms and abbreviations NVRAM non-volatile memory PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility SAS serial attached SCSI 119
HP ProLiant ML310 Generation 3 Server User Guide SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus VHDCI very high density cable interconnect WOL Wake-on LAN
Index customer self repair 116 D A access panel 22, 23 additional information 100, 115 ADU (Array Diagnostic Utility) 72 Altiris Deployment Solution 63 Altiris eXpress Deployment Server 63 array configuration 62 Array Configuration Utility (ACU) 62 Array Diagnostic Utility 72 ASR (Automatic Server Recovery) 68, 117 authorized reseller 115 Automatic Server Recovery (ASR) 68, 117 Autorun menu 59 Declaration of Conformity 103 deployment software 63 diagnosing problems 77, 83 diagnostic steps 77, 83 dia
HP ProLiant ML310 Generation 3 Server User Guide grounding requirements 29 LEDs, troubleshooting 77, 83 loose connections 83 H hard drive LEDs 16, 17 hard drives 16, 39 hard drives, determining status of 16 hardware options 35 hardware options installation 31, 35 health driver 16, 68 health LEDs 16 help resources 115 HP Insight Diagnostics 72 HP ProLiant Essentials Foundation Pack 33, 70 HP ProLiant Essentials Rapid Deployment Pack 63 HP Systems Insight Manager, overview 70 HP Technical Support 116
Index registering the server 34 regulatory compliance notices 101, 106 required information 116 Resource Paqs 74 ROMPaq utility 69 technical support 115 telephone numbers 115 temperature requirements 27 troubleshooting 77 troubleshooting sequence 77, 83 S U safety considerations 78 SAS cabling 58 SAS hard drive LEDs 19 SATA cabling 57, 58 SATA drives 18 SATA software RAID 64 scripted installation 60 serial number 63 series number 101 server fault indications flowchart 96 server features and options 35
