HP ProLiant DL585 G7 Server User Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
© Copyright 2010, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft® and Windows® are U.S.
Contents Component identification ............................................................................................................... 7 Front panel components ............................................................................................................................. 7 Front panel LEDs and buttons ...................................................................................................................... 8 Systems Insight Display .......................................
Introduction ............................................................................................................................................ 35 Secondary processor memory board option ................................................................................................ 35 Processor options .................................................................................................................................... 37 Installing a processor option ...............................
Keeping the system current ....................................................................................................................... 80 Drivers ......................................................................................................................................... 80 Version control .............................................................................................................................. 81 ProLiant Support Packs ............................................
Taiwan notices ............................................................................................................................ 108 Electrostatic discharge ............................................................................................................... 109 Preventing electrostatic discharge ............................................................................................................ 109 Grounding methods to prevent electrostatic discharge ..........................
Component identification Front panel components Item Description 1 Serial and PID tag 2 Optical drive 3 Systems Insight Display 4 USB connectors (2) 5 Video connector 6 Processor memory drawer Component identification 7
Front panel LEDs and buttons Item Description Status 1 UID button and LED Blue—Activated Blue (flashing)—Server being managed remotely Off—Deactivated 2 Health LED Green—Normal (system on) Amber (flashing)—Internal system health degraded Red (flashing)—Internal system health critical Off—Normal (system off) 3 NIC 1 LED Green—Linked to network Green (flashing)—Linked with activity on the network Off—No network connection 4 NIC 2 LED Green—Linked to network Green (flashing)—Linked with activity
Systems Insight Display The Systems Insight Display LEDs represent the server and component layout.
Rear panel components Item Description Item Description 1 Power supply bay 4 (optional) 15 Expansion slot 2 (optional) 2 Power supply bay 3 (optional) 16 Expansion slot 3 (optional) 3 Power supply bay 2 17 Expansion slot 4 (optional) 4 Power supply bay 1 18 Expansion slot 5 (optional) 5 Mouse connector 19 Expansion slot 6 (optional) 6 Serial connector 20 PCIe2 x8 expansion slot 7 7 NIC 2 connector 21 PCIe2 x8 expansion slot 8 8 10Gb NIC adapter blank* 22 PCIe2 x16 expansi
Rear panel LEDs and buttons Item Description LED color Status 1 iLO 3 NIC Activity LED Green On or flashing—Network activity Off—No network activity 2 iLO 3 NIC Link LED Green On—Linked to network Off—Not linked to network 3 NIC 2 Activity LED Green On or flashing—Network activity Off—No network activity 4 NIC 2 Link LED Green On—Linked to network Off—Not linked to network 5 NIC 4 Activity LED Green On or flashing—Network activity Off—No network activity 6 NIC 4 Link LED Green On
Power supply LED Power LED Status Off No AC power to power supply units Green AC is present. Standby output is on, output is disabled. Green AC is present. Standby output is on, power supply DC output is on and OK.
System board components Item Description 1 Optional I/O expansion board connectors: • • PCI-X/PCI Express I/O expansion board PCI Express I/O expansion board 2 Slot 7 PCIe2 x8 (8, 4, 2, 1) 3 Slot 8 PCIe2 x8 (8, 4, 2, 1) 4 Slot 9 PCIe2 x16 (16, 8, 4, 2, 1) 5 Slot 10 PCIe2 x8 (8, 4, 2, 1) 6 Slot 11 PCIe2 x16 (16, 8, 4, 2, 1) 7 SPI board connector 8 Internal USB connectors (2) 9 Optical drive connector 10 Solid state drive connector 11 Video/USB connector 12 Power button/UID connect
System maintenance switch The system maintenance switch (SW5) is an ten-position switch that is used for system configuration. The default position for all ten positions is Off. Position Description Function S1 iLO 3 Security Off = iLO 3 security is enabled. On = iLO 3 security is disabled. S2 Configuration lock Off = System configuration can be changed. On = System configuration is locked.
SPI board components Item Description 1 Mini-SAS connectors (2) 2 SAS cache connector 3 TPM connector 4 Fan data connector 5 RMII connector 6 SD card slot 7 Battery 8 10Gb NIC connector* 9 NIC cache connector* 10 NIC 3 connector 11 NIC 1 connector 12 Video connector 13 Keyboard connector 14 USB connectors (2) 15 iLO 3 connector 16 Mouse connector 17 Serial connector 18 NIC 2 connector 19 NIC 4 connector *Applicable only on the NC375i SPI board Component identificati
I/O expansion board components • PCI-X/PCI Express I/O expansion board Item Description 1 Slot 6 PCIe2 x16 (16, 8, 4, 2, 1) 2 Slot 5 PCIe2 x8 (8, 4, 2, 1) 3 Slot 4 PCIe2 x8 (8, 4, 2, 1) 4 Slot 3 PCIe2 x4 (4, 2, 1) 5 Slot 2 PCI-X 6 Slot 1 PCI-X • PCI Express I/O expansion board Item Description 1 Slot 6 PCIe2 x16 (16, 8, 4, 2, 1) 2 Slot 5 PCIe2 x8 (8, 4, 2, 1) 3 Slot 4 PCIe2 x8 (8, 4, 2, 1) 4 Slot 3 PCIe2 x16 (16, 8, 4, 2, 1) Component identification 16
Item Description 5 Slot 2 PCIe2 x8 (8, 4, 2, 1) 6 Slot 1 PCIe1 x8 (8, 4, 2, 1) DIMM slot locations • Primary processor memory board Component identification 17
• Secondary processor memory board Device numbers Component identification 18
SAS hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and The drive has failed, or a predictive failure alert has been blue received for this drive; it also has been selected by a management application.
Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation Off Steadily amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. Off Amber, flashing regularly (1 Hz) A predictive failure alert has been received for this drive. Replace the drive as soon as possible. Off Off The drive is offline, a spare, or not configured as part of an array.
LED3 pattern LED4 pattern Interpretation Off Flashing (2 Hz) The system is powered down, and the cache contains data that has not yet been written to the drives. Restore system power as soon as possible to prevent data loss. Data preservation time is extended any time that 3.3 V auxiliary power is available, as indicated by LED 2. In the absence of auxiliary power, battery power alone preserves the data. A fully-charged battery can normally preserve data for at least 2 days.
FBWC module LEDs The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. 1 Green LED 2 Amber LED Interpretation Off On A backup is in progress. Flashing (1 Hz) On A restore is in progress. Flashing (1 Hz) Off The capacitor pack is charging. On Off The capacitor pack has completed charging.
Fan locations Power supply backplane components Component identification 23
Item Description 1 Graphics card power connector 2 Graphics card power connector 3 Graphics card power connector 4 SAS backplane power connector 5 Fan power connector Component identification 24
Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
2. Extend the server on the rack rails until the server rail-release latches engage. 3. After performing the installation or maintenance procedure, slide the server into the rack by pressing the server rail-release latches. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed.
2. Extend the server from the rack (on page 25). 3. Open the locking latch, slide the access panel to the rear of the chassis, and remove the access panel. If the locking latch is locked, use a T-15 Torx screwdriver to unlock the latch. Install the access panel 1. Place the access panel on top of the server. 2. Slide the access panel forward until it clicks into place. Remove the processor memory drawer 1. Power down the server (on page 25). 2.
5. Firmly holding the processor memory drawer, press the release buttons and then remove the drawer from the server. Access the Systems Insight Display To access the Systems Insight Display: 1. Press and release the panel. 2. After the display fully ejects, rotate the display downward to view the LEDs. Remove the SPI board To remove the component: 1. Power off the server. 2. Extend the server from the rack (on page 25).
3. Remove the access panel (on page 26). 4. Disconnect all cables from the SPI board. IMPORTANT: If replacing the SPI board or clearing NVRAM, you must re-enter the server serial number through RBSU ("Re-entering the server serial number and product ID" on page 76). 5. Raise the levers, and lift the SPI board from the server. 6. Remove all components from the failed SPI board. To replace the component, reverse the removal procedure.
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
Space and airflow requirements To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • Leave a minimum clearance of 63.5 cm (25 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30 in) behind the rack. • Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or row of racks.
Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment).
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • • • • • The leveling jacks are extended to the floor. The full weight of the rack rests on the leveling jacks. The stabilizing feet are attached to the rack if it is a single-rack installation. The racks are coupled together in multiple-rack installations. Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
To configure these utilities manually: • Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA. • Press the F9 key when prompted during the boot process to change the server settings using RBSU. The system is set up by default for the English language. For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD.
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
4. Remove the tray with the I/O enabler board. CAUTION: When installing the tray with the secondary processor memory board, be sure that all DIMM latches on the primary processor memory board are in the fully-locked position. Failure to do so results in damage to the primary processor memory board. 5. Install the tray with the secondary processor memory board. 6. Install the optional processors ("Installing a processor option" on page 37). 7.
Processor options The server supports up to four processors. Observe the following processor installation guidelines: • Processor socket 1 must be populated. • HP recommends installing processors in pairs. When configuring the server, see the following table to determine which processors must be populated to ensure which expansion slots can be used.
4. Remove the processor memory drawer cover. 5. If not installed, install the secondary processor memory board ("Secondary processor memory board option" on page 35). 6. Remove the processor socket protective cover.
7. Open the processor socket retaining bracket and the processor locking lever. IMPORTANT: Be sure the processor remains inside the processor installation tool. 8. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Handle the processor by the edges only, and do not touch the bottom of the processor, especially the contact area.
9. The processor fits one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Install the spare processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board: • Never install or remove a processor without using the processor installation tool. • Do not touch the processor socket contacts.
12. Remove the thermal interface media protective cover. CAUTION: To avoid possible mechanical or thermal damage to the server, orient the heatsinks so that the alignment arrows and text are closest to the center of the server.
13. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. 14. Repeat steps 8–13 for the other processor and heatsink. 15. Remove the DIMM baffle from the secondary processor memory board. 16. Install the DIMMs on the secondary processor memory board.
For detailed DIMM population guidelines, see "Memory configurations (on page 43)." 17. Install the DIMM baffle. 18. Install the processor memory drawer cover. 19. Install the processor memory drawer. 20. Power up the server (on page 25). Memory configurations This server supports up to 1 TB of system memory using DDR3 2-GB, 4-GB, 8-GB, 16-GB, and 32-GB memory modules across 48 memory sockets. Population order The two tables below represent the memory module population order for one processor.
Population order A I E C K G Processor memory channel A A A B B B Processor memory socket 7 8 9 10 11 12 Rank support per memory socket SR/DR SR/DR/QR SR/DR SR/DR SR/DR/QR SR/DR Population order B J F D L H Processor memory channel C C C D D D Population rules When installing memory modules, observe the following population rules: • Use only HP memory modules listed in the DL585 QuickSpecs at the HP website (http://www.hp.com/servers/proliant).
When Online Spare memory is enabled, one of the ranks is set aside as the Online spare rank. In the event that ranks of different sizes are on the same memory channel, a rank is selected that will be able to contain any of the ranks in the event of an Online spare switchover. If a DIMM rank on a given memory channel exceeds its correctable ECC threshold, then the contents of the failing DIMM rank is copied to the spare DIMM rank.
3 — 3 mixed 3 1 2 o DR 1066 MHz SR 1333 MHz DR 1333 MHz DR 1066 MHz SR 1333 MHz DR 1333 MHz DR 1066 MHz QR 1066 MHz 1066 MHz 800 MHz 800 MHz 667 MHz 800 MHz—The memory bus speed is set to 800 MHz regardless of the quantity of memory modules installed, unless the table above reflects a slower memory bus speed. NOTE: There may be more than one memory bus speed menu option.
Item Description Definition 1 Size — 2 Rank 1R = Single-rank 2R = Dual-rank 4R = Quad-rank 3 Data width x4 = 4-bit x8 = 8-bit 4 Voltage rating L = Low voltage (1.35v) Blank or omitted = Standard 5 Memory speed 10600 = 1333-MHz 8500 = 1066-MHz 6 DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com).
4. Remove the tray. 5. Remove the DIMM baffle. 6. Install the DIMMs.
For configuration options, see "Memory configurations (on page 43)." 7. Install the DIMM baffle. CAUTION: When installing the tray with the secondary processor memory board, be sure that all DIMM latches on the primary processor memory board are in the fully-locked position. Failure to do so results in damage to the primary processor memory board. 8. Install the tray. 9. Install the processor memory drawer cover. 10. Install the processor memory drawer. 11. Power up the server (on page 25).
4. Remove the DIMM baffle. 5. Install the DIMMs. For configuration options, see "Memory configurations (on page 43)." 6. Install the DIMM baffle. 7. Install the processor memory drawer cover. 8. Install the processor memory drawer. 9. Power up the server (on page 25).
• The system automatically sets all device numbers. • If only one hard drive is used, install it in the bay with the lowest device number. • Hard drives must be SFF types. Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array. For hard drive numbers, see "Device numbers (on page 18)." To install the component: 1. Remove the hard drive blank. 2. Prepare the SAS hard drive.
3. Install the hard drive. 4. Determine the status of the drive from the hot-plug SAS hard drive LED combinations ("SAS hard drive LED combinations" on page 19). Redundant hot-plug power supply option The server supports up to four hot-plug power supplies. Install all power supplies to provide full redundancy. HP recommends installing redundant hot-plug power supplies in pairs. To confirm the redundancy of your configuration, see the HP power advisor at the HP website (http://www.hp.
2. Slide the power supply into the power supply bay until the device locks into place. 3. Connect the power cord to the power supply. 4. Connect the power cord to the power source. 5. Be sure that the power supply LED is green ("Power supply LED" on page 12). 6. Be sure that the front panel external health LED is green. Internal solid state drive expansion bay option 1. Power down the server (on page 25). 2. Extend the server from the rack (on page 25). 3.
The cable and the cable arrangement might appear differently from shown. 7. Install the SPI board. 8. Install the access panel (on page 27). 9. Slide the server back into the rack. 10. Power up the server (on page 25). Expansion board options The server supports up to 11 expansion slots. The server ships with 5 PCI Express expansion slots.
4. Open the expansion board retainer, and then remove the expansion slot cover. 5. Install the expansion board. 6. If necessary, install the shipping screw. For more information, see "Securing an expansion board for shipping (on page 55)." 7. Close the expansion slot retainer. 8. Connect any required internal or external cables to the expansion board. 9. Install the access panel (on page 27). 10. Slide the server back into the rack. 11. Power up the server (on page 25). 12.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed. 1. Power down the server (on page 25). 2. Extend the server from the rack (on page 25). 3. Remove the access panel (on page 26). 4. Remove the shipping screws. 5. Open the expansion board retainer.
6. Install the shipping screw. 7. Close the expansion slot retainer. 8. Install the access panel (on page 27). 9. Slide the server back into the rack. 10. Power up the server (on page 25). 11. Resume normal server operations. Installing the PCI Express I/O expansion board CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed.
4. Release the latches on the release lever. 5. Lower the handle, and then extend the processor memory drawer from the server until the release latches catch.
6. Install the PCI Express I/O expansion board. 7. Install any expansion boards ("Installing an expansion board" on page 54). 8. Slide the processor memory drawer back into the server. 9. Install the access panel (on page 27). 10. Slide the server back into the rack. 11. Power up the server (on page 25).
4. Release the latches on the release lever. 5. Lower the handle, and then extend the processor memory drawer from the server until the release latches catch.
6. Install the PCI-X/PCI Express I/O expansion board. 7. Install any expansion boards ("Installing an expansion board" on page 54). 8. Slide the processor memory drawer back into the server. 9. Install the access panel (on page 27). 10. Slide the server back into the rack. 11. Power up the server (on page 25). HP NC524SFP Dual Port 10GbE Module option IMPORTANT: The NC524SFP Dual Port 10GbE Module option is compatible only with the NC375i SPI board.
6. Install the mini-DIMM on the SPI board. 7. Install the SPI board. 8. Using a T-15 Torx screwdriver, remove the 10G NIC adapter blank. Save the retaining screw. 9. Install the HP NC524SFP module on the SPI board.
10. Secure the 10G NIC connectors to the chassis with the retaining screw. 11. Install the RJ-45 plugs on the bottom two RJ-45 connectors on the rear panel. 12. Install the access panel (on page 27). 13. Slide the server back into the rack. 14. Connect the network cables. 15. Power up the server (on page 25). Battery-backed write cache module The HP BBWC protects against hard boot, power, controller, and system board failures.
The BBWC consists of two parts: a battery pack and a storage cache module. Along with the cache module, the battery pack provides transportable data protection, increases overall controller performance, and maintains any cached data for up to 72 hours after the server loses power. The NiMH batteries in the battery pack are continuously recharged through a trickle-charging process whenever the system power is on.
6. Attach the cable to the cache module. 7. Install the battery. 8. Connect the cable to the battery. The SPI board is not shown for clarity. 9. Install the access panel (on page 27). 10. Slide the server back into the rack. 11. Power up the server (on page 25).
CAUTION: The cache module connector does not use the industry-standard DDR3 mini-DIMM pinout. Do not use the controller with cache modules designed for other controller models, because the controller can malfunction and you can lose data. Also, do not transfer this cache module to an unsupported controller model, because you can lose data. To install the component: 1. Back up all data. 2. Close all applications. 3. Power down the server (on page 25).
8. Connect the cable. 9. Install the capacitor pack. 10. Install the SPI board. 11. Install the access panel (on page 27). 12. Slide the server back into the rack. 13. Power up the server (on page 25). HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server. This procedure includes three sections: 1. Installing the Trusted Platform Module board (on page 68). 2. Retaining the recovery key/password (on page 68). 3.
TPM installation requires the use of drive encryption technology, such as the Microsoft Windows BitLocker Drive Encryption feature. For more information on BitLocker, see the Microsoft website (http://www.microsoft.com). CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines can cause hardware damage or halt data access. When installing or replacing a TPM, observe the following guidelines: • Do not remove an installed TPM.
3. Extend the server from the rack (on page 25). 4. Remove the SPI board (on page 28). 5. Locate the TPM connector ("SPI board components" on page 15). CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data. 6. Install the TPM board.
Enabling the Trusted Platform Module 1. When prompted during the start-up sequence, access RBSU by pressing the F9 key. 2. From the Main Menu, select Server Security. 3. From the Server Security Menu, select Trusted Platform Module. 4. From the Trusted Platform Module Menu, select TPM Functionality. 5. Select Enable, and then press the Enter key to modify the TPM Functionality setting. 6. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU. 7. Reboot the server. 8.
Cabling DVD-ROM drive cabling Cabling 71
Server software and configuration utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.
• Displaying system information • Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Using RBSU To use RBSU, use the following keys: • To access RBSU, press the F9 key during power-up when prompted. • To navigate the menu system, use the arrow keys.
By default, the auto-configuration process configures the system for the English language. To change any default settings in the auto-configuration process (such as the settings for language, operating system, and primary boot controller), execute RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.
Configuring online spare memory To configure online spare memory: 1. Install the required DIMMs. 2. When the prompt appears, access RBSU by pressing the F9 key during power-up. 3. Select System Options. 4. Select Advanced Memory Protection. 5. Select Online Spare with Advanced ECC Support. 6. Press the Enter key. 7. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU. For more information on online spare memory, see the HP website (http://h18000.www1.hp.
• Reconfiguring one or more logical drives • Viewing the current logical drive configuration • Deleting a logical drive configuration • Setting the controller to be the boot controller • Selecting the boot volume If you do not use the utility, ORCA will default to the standard configuration. For more information regarding the default configurations that ORCA uses, see the HP ROM-Based Setup Utility User Guide on the Documentation CD.
operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server. ASR increases server availability by restarting the server within a specified time after a system hang. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the System Management Homepage or through RBSU.
CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely. Refer to the instructions for using this utility. Run the Erase Utility if you must erase the system for the following reasons: • You want to install a new operating system on a server with an existing operating system.
Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD.
Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or HP contractual support agreement.
For example: http://www.hp.com/support/dl360g6 (http://www.hp.com/support/dl360g6) Version control The VCRM and VCA are Web-enabled Insight Management Agents tools that HP SIM uses to facilitate and schedule software update tasks to the entire enterprise. • VCRM manages the repository for Windows and Linux PSPs as well as online firmware. Administrators can browse a graphical view of the PSPs or configure VCRM to automatically update the repository with Internet downloads of the latest software from HP.
HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of servers and options.
Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.
Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards.
WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment. • Do not route the power cord where it can be walked on or pinched by items placed against it.
2. Record any error messages displayed by the system. 3. Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys. 4. Power down the server and peripheral devices if you will be diagnosing the server offline. If possible, always perform an orderly shutdown: a. Exit any applications. b. Exit the operating system. c. Power down the server (on page 25). 5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the server).
Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page. Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 87)," and follow the appropriate diagnostic path.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item See 1 "Symptom information (on page 85)" 2 "Loose connections (on page 86)" 3 "Service notifications (on page 87)" 4 The most recent version of a particular server or option firmware is available on the HP Support website (http://www.hp.com/support).
Item See 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 83)" 6 Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
• The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Troubleshooting 92
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Item See 13 • • "Server information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 83)" "Operating system information you need" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 83)" Troubleshooting 94
OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Item See 1 HP ROM-Based Setup Utility User Guide (http://www.hp.
Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Server boots, but the internal health LED, external health LED, or component health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item See 1 • • "Integrated Management Log (on page 79)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources (on page 83)" "Event list error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see "Troubleshooting resources
POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • • • • Do not attempt to recharge the battery.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, use the public collection system or return them to HP, an authorized HP Partner, or their agents. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
WARNING: Exposure to Radio Frequency Radiation—The radiated output power of this device is below the FCC radio frequency exposure limits. Nevertheless, human contact during normal operation should be minimized. Brazilian notices Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário.
Taiwan notices Regulatory compliance notices 108
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Operating 10% to 90% Nonoperating 5% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3,048 m (10,000 ft) is applicable. No direct sunlight allowed.
Support and other resources Before you contact HP Be sure to have the following information available before you call HP: • Active Health System log (HP ProLiant Gen8 or later products) Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs).
providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar.
sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Support and other resources 117
Support and other resources 118
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery-backed write cache CSA Canadian Standards Association ESD electrostatic discharge FBWC flash-backed write cache IEC International Electrotechnical Commission iLO 3 Integrated Lights-Out 3 IML Integrated Management Log Acronyms and abbreviations 119
KVM keyboard, video, and mouse NUMA Non-Uniform Memory Architecture NVRAM nonvolatile memory ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express PCI-X peripheral component interconnect extended PDU power distribution unit PID port ID POST Power-On Self Test PSP HP ProLiant Support Pack RBSU ROM-Based Setup Utility SAS serial attached SCSI SD Secure Digital SFF small form factor Acronyms and abbreviations 120
SIM Systems Insight Manager SPI system peripheral interface TMRA recommended ambient operating temperature TPM Trusted Platform Module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 121
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Index 1 10 Gb NIC adapter blank 10 A access panel 26, 27 acoustics statement for Germany ACU (Array Configuration Utility) additional information 83 airflow requirements 31 Array Configuration Utility (ACU) ASR (Automatic Server Recovery) authorized reseller 111 auto-configuration process 73 Automatic Server Recovery (ASR) 106 75 75 76 76 B Basic Input/Output System (BIOS) 74, 77, 88 battery 15, 100 battery pack LEDs 20 battery replacement notice 105 battery-backed write cache (BBWC) 15, 20, 63 battery
European Union notice 103 expansion board 16 expansion boards 54, 57, 59 expansion boards, non-hot-plug 54 expansion boards, shipping 55 expansion slots 10, 16 extending server from rack 25 F fan LED 9 fan module locations 23 fans 23 FBWC module 22, 65 FCC rating label 101 features 7 Federal Communications Commission (FCC) notice 101, 102 firmware 81 Firmware Maintenance CD 81 flowcharts 87, 88, 90, 93, 95, 96 front panel buttons 8 front panel components 7 front panel LEDs 8 G general diagnosis flowchart
mouse connector 10, 15 N NIC adapter blank 10 NIC connectors 10, 15 NVRAM, clearing 14 O online spare memory 44, 74 online spare population guidelines 44 operating systems 34, 81 operations 25 optical drive connector 13 optimum environment 30 Option ROM Configuration for Arrays (ORCA) 75 options installation 33, 35 ORCA (Option ROM Configuration for Arrays) 75 OS boot problems flowchart 95 P PCI expansion slot definitions 13 PCI expansion slots 13, 25 PCI Express I/O expansion board 13 PCI Express I/O ex
server fault indications flowchart 96 server features and options 35 server options, installing 33, 35 server specifications 110 server, installation 33 service notifications 87 shipping carton contents 33 site requirements 31 Smart Update Firmware DVD 81 Smart Update Manager 81 SmartStart autorun menu 72 SmartStart Scripting Toolkit 72 SmartStart software 34 SmartStart, overview 72 solid state drive 53 solid state drive connector 13 solid state drive expansion bay 53 space requirements 31 specifications, e
