HP ProLiant DL385 G7 Server User Guide Part Number 588708-001 March 2010 (First Edition)
© Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows Server are U.S.
Contents Component identification ............................................................................................................... 7 Front panel components ................................................................................................................................ 7 Front panel LEDs and buttons ......................................................................................................................... 7 Systems Insight Display LEDs ............................
Installing the server into the rack .................................................................................................................. 35 Installing the operating system ..................................................................................................................... 37 Powering up and configuring the server........................................................................................................ 37 Registering the server.....................................
Drivers ............................................................................................................................................ 66 Version control ................................................................................................................................. 67 ProLiant Support Packs ...................................................................................................................... 67 Operating System Version Support..................................
Server specifications ................................................................................................................................... 93 Power supply specifications ......................................................................................................................... 94 Technical support ........................................................................................................................ 97 Before you contact HP .....................................
Component identification Front panel components Item Description 1 Quick release levers (2) 2 Serial number label 3 Systems Insight Display 4 Hard drive bays 5 SATA optical drive bay 6 Video connector 7 USB connectors (2) Front panel LEDs and buttons Item Description Status 1 UID LED button Blue = Activated Flashing blue = System being remotely managed Off = Deactivated Component identification 7
Item Description Status 2 Health LED Green = Normal Flashing amber = System degraded. To identify a component in a degraded state, see "Systems Insight Display LEDs (on page 8)." Flashing red = System critical. To identify a component in a critical state, see "Systems Insight Display LEDs (on page 8).
Systems Insight Display LEDs and health LED combinations When the health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated system LEDs and the health LED indicate system status. Systems Insight Display LED and color Health LED color Status Processor (amber) Red One or more of the following conditions may exist: • • • • Processor in socket X has failed. Processor X is not installed in the socket. Processor X is unsupported.
Rear panel components Item Description Color 1 PCI slot 5 — 2 PCI slot 6 — 3 PCI slot 4 — 4 PCI slot 2 — 5 PCI slot 3 — 6 PCI slot 1 — 7 Power supply 2 — 8 Power supply 2 connector — 9 Power supply 1 — 10 Power supply 1 connector — 11 USB connectors (2) Black 12 Video connector Blue 13 NIC 1 connector — 14 NIC 2 connector — 15 Mouse connector Green 16 Keyboard connector Purple 17 Serial connector — 18 iLO 3 connector — 19 NIC 3 connector — 20 NIC
Rear panel LEDs and buttons Item Description Status 1 Power supply 2 power LED Green = Normal Power supply 1 power LED Green = Normal UID LED button Blue = Activated 2 3 Off = System is off or power supply has failed. Off = System is off or power supply has failed.
• Installing the risers listed in the table above in either the primary or secondary riser connectors determines the form factor of the PCI cards supported by those risers. • FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height. LP denotes low profile. • The PCIe2 x16 riser supports a maximum power of 225W with an HP power cable. This cable must be used for PCIe card wattages greater than 75W.
Item Description 8 System battery connector 9 TPM connector 10 NMI jumper 11 Primary riser connector 12 SD card connector 13 Secondary riser connector 14 Secondary SAS power connector 15 Primary SAS power connector 16 Diagnostics LEDs 17 Primary SAS data connector 18 Secondary SAS data connector 19 SAS cache connector 20 Fan 1 connector 21 Processor 1 memory sockets 22 Fan 2 connector 23 Fan 3 connector 24 Fan 4 connector 25 Processor 1 socket 26 Fan 5 connector 27 P
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. There is an RBSU setting that erases default settings and fixed disk partitions, which causes a loss of data. Diagnostic LEDs Position Position Function S7 S8 Diagnostic LEDs Off Off Port 85 Off On Port 84 On Off iLO 3 NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms.
DIMM slots DIMM slots are identified by the numbers 1 through 12.
• LFF device bay numbering SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA hard drive LED combinations Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.
Online/activity LED (green) Fault/UID LED (amber/blue) Interpretation On Off The drive is online, but it is not active currently. Flashing regularly (1 Hz) Amber, flashing regularly (1 Hz) Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive.
Status On = AC power is connected. Off = AC power is disconnected. Missing = Riser is not installed and power might be connected. Battery pack LEDs Item ID Color Description 1 Green System Power LED. This LED glows steadily when the system is powered up and 12 V system power is available. This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller. 2 Green Auxiliary Power LED. This LED glows steadily when 3.3V auxiliary voltage is detected.
LED3 pattern LED4 pattern Interpretation — One blink every two seconds The system is powered down, and the cache contains data that has not yet been written to the drives. Restore system power as soon as possible to prevent data loss. Data preservation time is extended any time that 3.3 V auxiliary power is available, as indicated by LED 2. In the absence of auxiliary power, battery power alone preserves the data. A fullycharged battery can normally preserve data for at least two days.
FBWC module LEDs The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing. Green LED Amber LED Interpretation Off On A backup is in progress. Flashing (1 Hz) On A restore is in progress. Flashing (1 Hz) Off The capacitor pack is charging. On Off The capacitor pack has completed charging.
For more information, see "Hot-plug fan operation (on page 29).
Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
3. After performing the installation or maintenance procedure, slide the server back into the rack, and then press the server firmly into the rack to secure it in place. WARNING: To reduce the risk of personal injury, be careful when pressing the server railrelease latches and sliding the server into the rack. The sliding rails could pinch your fingers.
1. Power down the server if performing a non-hot-plug installation or maintenance procedure ("Power down the server" on page 22). 2. Extend the server from the rack (on page 22). 3. Use the T-15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch. 4. Lift up on the hood latch handle, and then remove the access panel. Install the access panel 1. Place the access panel on top of the server with the hood latch open.
o If there are any full-length expansion boards installed, remove the full-length expansion board retainer as follows: Remove the PCI riser cage CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed. 1. Power down the server (on page 22). 2. Extend the server from the rack (on page 22). 3. Remove the access panel (on page 23). 4.
Install the PCI riser cage 1. Power down the server (on page 22). 2. Extend the server from the rack (on page 22). 3. Remove the access panel (on page 23). 4. Install the PCI riser cage. 5. Install the full-length expansion board retainer (on page 26) if any full-length expansion boards are installed. 6. Install the access panel (on page 24). 7. Install the server into the rack ("Installing the server into the rack" on page 35). 8.
5. Install the full-length expansion board retainer. 6. Install the access panel (on page 24). 7. Install the server into the rack ("Installing the server into the rack" on page 35). 8. Power up the server (on page 22, "Powering up and configuring the server" on page 37). Access the product rear panel Cable management arm with left-hand swing To access the server rear panel: 1. Remove the cable arm retainer.
2. Open the cable management arm. Cable management arm with right-hand swing NOTE: To access some components, you may need to remove the cable management arm. To access the product rear panel components, open the cable management arm: 1. Power down the server (on page 22). 2. Swing open the cable management arm. 3. Remove the cables from the cable trough. 4. Remove the cable management arm.
CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. 1. Power down the server (on page 22). 2. Extend or remove the server from the rack ("Extend the server from the rack" on page 22). 3. Remove the access panel (on page 23). CAUTION: Do not detach the cable that connects the battery pack to the cache module.
For a single-processor configuration, four fans and two blanks are required in specific fan bays for redundancy. A fan failure or missing fan causes all fans to spin at high speed. A second fan failure or missing fan causes an orderly shutdown of the server. Installing more than the required number of fans in a single-processor configuration is not a thermally supported configuration. For a dual-processor configuration, six fans are required for redundancy.
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
Optimum environment When installing the server in a rack, select a location that meets the environmental standards described in this section. Space and airflow requirements To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • Leave a minimum clearance of 63.5 cm (25 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30 in) behind the rack. • Leave a minimum clearance of 121.
Temperature requirements To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment. The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).
Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.
Installing the server into the rack CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top. 1. Install the server and cable management arm into the rack. For more information, see the installation instructions that ship with the 2U Quick Deploy Rail System. 2. Connect peripheral devices to the server.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into RJ-45 connectors. 3. Connect the power cord to the rear of the server. 4. Install power cord anchors. 5. Secure cables to the cable management arm. IMPORTANT: When using cable management arm components, be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack. 6.
WARNING: To reduce the risk of electric shock or damage to the equipment: • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment. • Do not route the power cord where it can be walked on or pinched by items placed against it.
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
b. Remove the PCI riser cage (on page 25). 5. Remove the air baffle (on page 28). 6. Open the heatsink retaining bracket, and then remove the heatsink blank. CAUTION: Failure to completely open the processor retaining latch prevents the processor from seating during installation, leading to hardware damage. 7. Open the processor retaining latch and the processor socket retaining bracket. CAUTION: The pins on the processor socket are very fragile.
8. Remove the processor socket protective cover. Retain the cover for future use. IMPORTANT: Be sure the processor remains inside the processor installation tool. 9. If the processor has separated from the installation tool, carefully re-insert the processor into the tool. 10. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket.
11. Press in firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.
12. Close the processor retaining bracket and the processor retaining latch. 13. CAUTION: To prevent possible server malfunction and damage, be sure to completely close the processor locking lever. 14. Remove the heatsink cover. CAUTION: After the cover is removed, do not touch the thermal interface media.
15. Install the heatsink. 16. Close the heatsink retaining bracket. 17. Install the air baffle.
18. Remove the fan blanks in bays 5 and 6. 19. Install the fans into bays 5 and 6. 20. If any full-length expansion boards are installed, complete the following steps: a. Install the PCI riser cage (on page 26). b. Install the full-length expansion board retainer (on page 26). 21. Install the access panel (on page 24). 22. Install the server into the rack ("Installing the server into the rack" on page 35). 23. Power up the server (on page 22, "Powering up and configuring the server" on page 37).
2. Retaining the recovery key/password (on page 47). 3. Enabling the Trusted Platform Module (on page 47). Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU) ("HP ROM-Based Setup Utility" on page 59). For more information about RBSU, see the HP website (http://www.hp.com/support/smartstart/documentation). TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows® BitLocker™ Drive Encryption feature.
CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data. 8. Install the TPM board. Press down on the connector to seat the board. 9. Install the TPM security rivet by pressing the rivet firmly into the system board. 10. 11. Install the air baffle. 12.
Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.
Whereas standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit memory errors and multi-bit memory errors if all failed bits are on the same DRAM device on the memory module. Population order The two tables below represent the memory module population order for one processor. The population order for the other processor is identical. SR denotes Single Rank, DR denotes Dual Rank, and QR denotes Quad Rank.
• Advanced ECC is not available if x4 and x8 memory modules are mixed in channels (A and B), (C and D), or both, but standard ECC is still available. Advanced ECC is available if x4 and x8 memory modules are mixed in memory channels (A and C), (B and D), or both. • No more than two UDIMMs may be installed per channel. • Do not mix UDIMMs and RDIMMs within this server.
3 — 3 DR DR 1333 MHz 1066 MHz 800 MHz 1066 MHz 800 MHz 800 MHz 667 MHz DR 1066 MHz 3 — 3 mixed SR 1333 MHz DR 1333 MHz DR 1066 MHz 3 1 2 SR 1333 MHz DR 1333 MHz DR 1066 MHz QR 1066 MHz — *These are the only configurations supported by UDIMMs. All configurations listed in this table are supported by RDIMMs. — LVDIMM support is dependent on the ROM version. — This table is for reference only. It may not be updated to reflect recent changes.
6. Install the DIMM. 7. Install the air baffle. 8. Install the access panel (on page 24). 9. Install the server into the rack ("Installing the server into the rack" on page 35). 10. Power up the server (on page 22, "Powering up and configuring the server" on page 37). For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LEDs and health LED combinations (on page 9).
2. Prepare the hard drive. 3. Install the hard drive. 4. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and SATA hard drive LED combinations" on page 16). Removing a hot-plug SAS hard drive CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize the amount of time the access panel is open. 1.
3. Remove the hard drive. Expansion board options The server supports PCI, PCI-X, and PCI Express expansion boards. Removing expansion slot covers CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.
o To remove slot cover 1 or 4, push in on the retainer to release it, and then slide out the cover. o To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover.
o To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover. Installing a half-length expansion board 1. Power down the server (on page 22). 2. Extend the server from the rack (on page 22). 3. Remove the access panel (on page 23). 4. Remove the full-length expansion board retainer (on page 24) if any full-length expansion boards are installed. 5. Remove the PCI riser cage (on page 25). 6.
7. Connect any required internal or external cables to the expansion board. See the documentation that ships with the expansion board. 8. Install the PCI riser cage (on page 26). 9. Install the full-length expansion board retainer (on page 26). 10. Install the access panel (on page 24). PCI riser board option CAUTION: For proper cooling do not operate the server without the access panel, baffles, expansion slot covers, or blanks installed.
Cabling SAS hard drive cabling Connect the SAS power cable from the primary drive cage (drive cage containing drives 1 - 8) to the primary SAS power connector on the system board. If a secondary drive cage (drive cage containing drives 9 - 16) is installed, connect a SAS power cable from the secondary drive cage to the secondary SAS power connector on the system board.
FBWC battery cabling BBWC battery cabling Cabling 58
Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.
• Configuring system devices and installed options • Enabling and disabling system features • Displaying system information • Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).
To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted. For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Boot options Near the end of the boot process, the boot options screen is displayed. This screen is visible for several seconds before the system attempts to boot from a supported boot device.
For more information, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp.com). Option ROM Configuration for Arrays Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign RAID levels, and establish online spare configurations.
Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.
• Remotely mount high-performance Virtual Media devices to the server. • Securely and remotely control the power state of the managed server. • Send alerts from iLO 3 regardless of the state of the host server. • Access advanced troubleshooting features through the iLO 3 interface. For more information about iLO 3 features (which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license), see the iLO 3 documentation on the Documentation CD or on the HP website (http://www.hp.
• RBSU • Diagnostics • DOS • Operating environments which do not provide native USB support Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.
o For NetWare: IML Viewer o For Windows®: IML Viewer o For Linux: IML Viewer Application • From within the iLO 3 user interface • From within HP Insight Diagnostics (on page 65) For more information, see the Management CD in the HP Insight Foundation suite for ProLiant.
If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version that your server supports. To verify that your server is using the latest supported version, see the HP website (http://www.hp.com/support). For more information, see the documentation provided with the SmartStart CD. If you do not use the SmartStart CD to install an OS, drivers for some of the new hardware are required.
• The ProLiant BladeSystem Release Sets • Offline, automatic mode for HP ProLiant BL, DL, ML, and 100 Series servers • Firmware deployment support for HP ProLiant 100 Series servers HP Smart Update Manager The HP Smart Update Manager provides intelligent and flexible firmware and software deployment. This technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers, options, and Blades within the datacenter.
Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.
Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling feet are extended to the floor. • The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
• Run HP Insight Diagnostics (on page 65) and use the survey page to view the current configuration or to compare it to previous configurations. • Refer to your hardware and software records for information. • Refer to server LEDs and their statuses. Prepare the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. For required environmental conditions, see the server documentation. 2.
• Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. Service notifications To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to 1 "Symptom information (on page 71)" 2 "Loose connections (on page 72)" 3 "Service notifications (on page 73)" 4 The most recent version of a particular server or option firmware is available on the HP Support website (http://www.hp.com/support).
Item Refer to 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 6 Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/platforms) 7 • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
Server power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
• The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Troubleshooting 78
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Item Refer to OS boot problems flowchart Symptoms: • Server does not boot a previously installed operating system Troubleshooting 80
• Server does not boot SmartStart Possible causes: • Corrupted operating system • Hard drive subsystem problem • Incorrect boot order setting in RBSU Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart (on page 79)" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 82
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item Refer to 1 "Management agents" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
Battery replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Korean notice Class A equipment Class B equipment Chinese notice Class A equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F). • Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -30°C to 50°C (-22°F to 122°F) Storage -30°C to 60°C (-22°F to 140°F) Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Operating 10% to 90% Non-operating 5% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed.
Power supply output Rated steady-state power For more information, see “Power supply specifications (on page 94).” Rated peak power For more information, see “Power supply specifications (on page 94).” *The system input requirements are based on measurements using hardware available at the publication of this document. For updated information, see the HP website (http://www.hp.com/go/proliant-energy-efficient).
Rated input current 8.9A at 100V AC 4.
Rated input current 38A at -36V DC 19A at -72V DC 28A at -48V DC, nominal input Rated input power 1380 W at -36V DC input 1365 W at -72V DC input 1350 W at -48V DC, nominal input BTUs per hour 4713 at -36V DC input 4662 at -72V DC input 4610 at -48V DC, nominal input Power supply output Rated steady-state power 1200 W Rated peak power 1200 W Specifications 96
Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwi
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar.
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Technical support 103
Technical support 104
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery-backed write cache BMC baseboard management controller CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate ECC error checking and correcting FBWC flash-backed write cache FDT Firmware Deployment Tool Acronyms and abbreviations 105
HP SIM HP Systems Insight Manager iLO Integrated Lights-Out iLO 3 Integrated Lights-Out 3 IML Integrated Management Log NMI non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCIe peripheral component interconnect express PCI-X peripheral component interconnect extended POST Power-On Self Test PSP ProLiant Support Pack PXE Preboot Execution Environment RBSU ROM-Based Setup Utility RDP Rapid Deployment Pack Acronyms and abbreviations 106
RPM Red Hat Package Manager SAN storage area network SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager TMRA recommended ambient operating temperature TPM trusted platform module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager Acronyms and abbreviations 107
Index A access panel 23, 24 ACU (Array Configuration Utility) additional information 69 Advanced ECC memory 47 air baffle 28 airflow requirements 32, 33 Array Configuration Utility (ACU) ASR (Automatic Server Recovery) authorized reseller 97 auto-configuration process 60 Automatic Server Recovery (ASR) D 61 61 63 63 B batteries, replacing 90 battery 13, 85, 90 battery cabling for BBWC 58 battery pack LEDs 18 BIOS Serial Console 61 BIOS upgrade 63 boot options 61 BSMI notice 89 buttons 7 C cable managem
H hard drive bays 7 hard drive LEDs 16 hard drives 16 hard drives, determining status of 16 hard drives, installing 51 hard drives, removing 52 hardware options 38 hardware options installation 34, 38 health driver 20, 63 health LED 9 health LEDs 7, 14, 16 heatsink 38 hot-plug fans 20, 27, 29 HP Insight Diagnostics 65 HP Insight Remote Support software 66 HP Smart Update Manager overview 67, 68 I identification number 86 iLO (Integrated Lights-Out) 63 iLO 3 (Integrated Lights-Out 3) 63 iLO 3 activity LED 1
power distribution unit (PDU) 33 power LEDs, system 18 Power On/Standby button 7, 22, 37 power requirements 33 power supply 10 power supply specifications 94 powering down 22 powering up 22, 60 power-on problems flowchart 76 pre-diagnostic steps 69 preparation procedures 22, 72 problem diagnosis 69 processor 38 ProLiant Support Pack (PSP) 67 PSPs, overview 67 Q quick release levers 7 R rack installation 31, 34 rack mounting hardware 34 rack resources 31 rack stability 70 rack warnings 34, 70 RBSU (ROM-Bas
troubleshooting 69 Trusted Platform Module (TPM) 44, 47 U UID LED 7, 11, 14 updating the system ROM 64 USB connectors 7, 10 USB support 64 utilities 59 utilities, deployment 59 V ventilation 32 Version Control 67 video connector 7, 10 W warnings 34, 70 Index 111
