HP ProLiant DL360 Generation 4p Server User Guide February 2005 (First Edition) Part Number 383861-001
© Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows NT are U.S.
Contents Server Component Identification 7 Front Panel Components...................................................................................................................... 7 Front Panel LEDs and Buttons............................................................................................................. 8 Rear Panel Components ..................................................................................................................... 10 Rear Panel LEDs and Buttons...........
HP ProLiant DL360 Generation 4p Server User Guide Rack Warnings................................................................................................................................... 36 Identifying the Server Shipping Carton Contents .............................................................................. 37 Installing Hardware Options .............................................................................................................. 37 Installing the Server into the Rack ..
Contents 5 ROMPaq Utility...................................................................................................................... 77 System Online ROM Flash Component Utility ...................................................................... 77 Integrated Lights-Out Technology.......................................................................................... 78 Erase Utility............................................................................................................
HP ProLiant DL360 Generation 4p Server User Guide Electrostatic Discharge 115 Preventing Electrostatic Discharge .................................................................................................. 115 Grounding Methods to Prevent Electrostatic Discharge .................................................................. 116 Regulatory Compliance Notices 117 Regulatory Compliance Identification Numbers..............................................................................
Server Component Identification In This Section Front Panel Components ................................................................................................................7 Front Panel LEDs and Buttons .......................................................................................................8 Rear Panel Components................................................................................................................10 Rear Panel LEDs and Buttons ..........................
HP ProLiant DL360 Generation 4p Server User Guide Item Description 1 Diskette drive bay 2 Optical device bay 3 Front USB port 4 Hard drive bay 0 5 Hard drive bay 1 Front Panel LEDs and Buttons Item Description Status 1 Power On/Standby button and system power LED Green = System is on. Amber = System is shut down, but power is still applied.
Server Component Identification Item Description Status 3 Internal health LED Green = System health is normal. Amber = System is degraded. To identify the component in a degraded state, refer to system board LEDs (on page 14). Red = System critical. To identify the component in a critical state, refer to system board LEDs (on page 14). Off = System health is normal (when in standby mode). 4 External health LED (power supply) Green = Power supply health is normal.
HP ProLiant DL360 Generation 4p Server User Guide Rear Panel Components Item Description 1 PCI-X expansion slot 1, 64-bit/133-MHz 3.3V (optional PCI Express slot 1, x8) 2 PCI-X expansion slot 2, 64-bit/133-MHz 3.
Server Component Identification Rear Panel LEDs and Buttons Item Description Status 1 iLO activity Green = Activity exists. Flashing green = Activity exists. Off = No activity exists. 2 iLO link Green = Link exists. Off = No link exists. 3 10/100/1000 Green = Link exists. NIC 2 activity Flashing green = Activity exists. Off = No link exists. 4 5 6 10/100/1000 Green = Link exists. NIC 2 link Off = No link exists. 10/100/1000 Green = Link exists. NIC 1 link Off = No link exists.
HP ProLiant DL360 Generation 4p Server User Guide Item Description Status 7 UID button/LED Blue = Identification is activated. Flashing blue = System is being managed remotely. Off = Identification is deactivated.
Server Component Identification Item Description Item Description 7 SCSI backplane connector* 15 PCI riser board assembly connector (for slot 1 riser board) 8 Optical device connector 16 System battery * For SCSI models only System Maintenance Switch Position Default Function S1 Off Off = iLO security is enabled. On = iLO security is disabled. S2 Off Off = System configuration can be changed. On = System configuration is locked.
HP ProLiant DL360 Generation 4p Server User Guide NMI Switch The NMI switch allows administrators to perform a memory dump before performing a hard reset. Crash dump analysis is an essential part of eliminating reliability problems, such as hangs or crashes in operating systems, device drivers, and applications. Many crashes freeze a system, requiring you to do a hard reset. Resetting the system erases any information that would support root cause analysis.
Server Component Identification Item LED Description Status 3 DIMM 4B failure Amber = DIMM has failed. Off = DIMM is operating normally. 4 DIMM 3B failure Amber = DIMM has failed. Off = DIMM is operating normally 5 DIMM 2A failure Amber = DIMM has failed. Off = DIMM is operating normally. 6 DIMM 1A failure Amber = DIMM has failed. Off = DIMM is operating normally 7 Overtemperature Amber = System has reached cautionary or critical temperature level. Off = Temperature is OK.
HP ProLiant DL360 Generation 4p Server User Guide Item LED Description Status 15 System diagnostic Refer to the HP Remote Lights-Out Edition II User Guide on the Documentation CD. 16 Online spare memory Amber = Failover has occurred. Online spare memory is in use. Green = Online spare memory is enabled, but not in use. Off = Online spare memory is disabled. 17 Riser interlock Amber = PCI riser assembly is not seated. Off = PCI riser assembly is seated.
Server Component Identification System LED and Color Internal Health LED Color Status DIMM failure, slot X (Amber) Red • DIMM in slot X has failed. • DIMM in slot X is an unsupported type, and no valid memory exists in another bank. • DIMM in slot X has reached single-bit correctable error threshold. • DIMM in slot X is in a pre-failure condition. • DIMM in slot X is an unsupported type, but valid memory exists in another bank.
HP ProLiant DL360 Generation 4p Server User Guide Internal USB Connector The front internal USB connector is located in the processor zone fan module. For more information, refer to "Internal USB Functionality (on page 83).
Server Component Identification Hot-Plug SCSI Hard Drive LEDs Item LED Description Status 1 Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity 2 Online status On = Drive is part of an array and is currently working. Flashing = Drive is actively online. Off = Drive is offline.
HP ProLiant DL360 Generation 4p Server User Guide Hot-Plug SCSI Hard Drive LED Combinations Activity LED (1) Online LED (2) Fault LED Interpretation (3) On, off, or flashing On or off Flashing On, off, or flashing On On or flashing Flashing A predictive failure alert has been received for this drive. Replace the drive as soon as possible. Off The drive is online and is configured as part of an array.
Server Component Identification 21 Optional Battery-Backed Write Cache Enabler LEDs Item LED Color 1 Amber 2 Green For LED status information, refer to "Battery-Backed Write Cache Enabler LED Statuses (on page 21).
HP ProLiant DL360 Generation 4p Server User Guide Server Status LED Status Server is on and is in the first 30 Green = On seconds after power up Amber = On Server is off and is in data retention mode Battery Module Status Temporary lock-out state; data was lost due to cable being detached Amber = Blinking every User data held in write cache is being backed 15 seconds up Fan Module Locations Item Description 1 Power supply zone fan module 2 Processor zone fan module
Server Component Identification Processor Zone Fan Module LED Status Amber = One fan in this module has failed. Red = Multiple fans in this module have failed. Off = All fans in this module are operating normally. For power supply zone fan module LED information, refer to System Board LEDs (on page 14).
Server Operations In This Section Powering Up the Server................................................................................................................25 Powering Down the Server...........................................................................................................25 Extending the Server from the Rack.............................................................................................26 Removing the Access Panel ...............................................
HP ProLiant DL360 Generation 4p Server User Guide 4. Press the Power On/Standby button to place the server in standby mode. When the server activates standby power mode, the system power LED changes to amber. 5. If the server is installed in a rack, locate the server by identifying the illuminated rear UID LED button. 6. Disconnect the power cords. The system is now without power.
Server Operations 27 a. Press the server rail-release latches and slide the server fully into rack. b. Secure the server by tightening the thumbscrews. 6. Reconnect the peripheral cables and power cords. Removing the Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods without the access panel.
HP ProLiant DL360 Generation 4p Server User Guide 3. Lift up on the hood latch handle and remove the access panel. Installing the Access Panel 1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the rear of the server approximately 8 mm (0.2 in). 2. Engage the anchoring pin with the corresponding hole in the latch. 3. Push down on the hood latch. The access panel slides to a closed position.
Server Operations 29 c. Lift the front of the assembly slightly and unseat the riser boards from the PCI riser board connectors. Installing PCI Riser Board Assembly CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board. IMPORTANT: Be sure that all DIMM slot latches are closed to provide adequate clearance before installing the PCI riser board assembly with a half-length expansion board. 1.
HP ProLiant DL360 Generation 4p Server User Guide 2. Tighten the four PCI riser board assembly thumbscrews.
Server Setup In This Section Optional Installation Services.......................................................................................................31 Rack Planning Resources .............................................................................................................32 Optimum Environment .................................................................................................................33 Rack Warnings .........................................................
HP ProLiant DL360 Generation 4p Server User Guide • • − Linux − HP ProLiant Essentials (HP SIM and RDP) − VMWare Integrated hardware and software support − Critical Service − Proactive 24 − Support Plus − Support Plus 24 Startup and implementation services for both hardware and software For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Server Setup − • 33 Coupling multiple racks The Rack Products Documentation CD enables you to view, search, and print documentation for HP and Compaq branded racks and rack options. It also helps you set up and optimize a rack in a manner that best fits your environment. If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-density deployment on the HP website (http://www.hp.com/products/servers/platforms).
HP ProLiant DL360 Generation 4p Server User Guide When vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow. CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage.
Server Setup 35 CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA. Power Requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians.
HP ProLiant DL360 Generation 4p Server User Guide • Provide a separate electrical circuit for the server. Electrical Grounding Requirements The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.
Server Setup 37 WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack: • At least two people are needed to safely unload the rack from the pallet. An empty 42U rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters. • Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle the rack from both sides.
HP ProLiant DL360 Generation 4p Server User Guide Installing the Server into the Rack To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with the rack hardware kit. If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website (http://www.racksolutions.com/hp). Follow the server-specific instructions on the website to install the rack brackets.
Server Setup Item Description 4 Power supply bay 1 (populated) 5 USB connector 6 10/100/1000 NIC 1 7 10/100/1000 NIC 2 8 iLO management port 9 Mouse connector 10 Keyboard connector 11 Video connector 12 Serial connector 39 Use the strain relief clip from the server hardware kit to secure the power cord, as illustrated. Powering Up and Configuring the Server To power up the server, press the Power On/Standby button.
HP ProLiant DL360 Generation 4p Server User Guide While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation. To configure these utilities manually: • Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA. • Press the F9 key when prompted during the boot process to change the server settings, such as the settings for language and operating system, using RBSU.
Server Setup Registering the Server To register a server, refer to the registration card in the HP ProLiant Essentials Foundation Pack or the HP Registration website (http://register.hp.com).
Hardware Options Installation In This Section Introduction ..................................................................................................................................43 Processor Option ..........................................................................................................................43 Memory Options...........................................................................................................................46 Hard Drive Options ...............
HP ProLiant DL360 Generation 4p Server User Guide The server uses embedded PPMs as DC-to-DC converters to provide the proper power to each processor. CAUTION: To prevent thermal instability and damage to the server, do not separate the processor from the heatsink. The processor, heatsink, and retaining clip make up a single assembly. CAUTION: To prevent possible server malfunction and damage to the equipment, do not mix processors of different types. To install a processor: 1.
Hardware Options Installation 5. Remove the protective cover from the processor. 6. Align the holes in the processor assembly with the guiding pins on the mounting bracket. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the processor pins with the corresponding holes in the socket.
HP ProLiant DL360 Generation 4p Server User Guide 7. Install the processor assembly and close the processor locking lever and processor retaining clips. 8. Install the access panel ("Installing the Access Panel" on page 28). Memory Options You can expand server memory by installing PC2-3200 DDR2 SDRAM DIMMs. The system supports up to six ECC Registered DDR2 SDRAM DIMMs. NOTE: The Advanced Memory Protection option in RBSU provides additional memory protection beyond Advanced ECC.
Hardware Options Installation 47 NOTE: When configuring the memory sub-system to run in Online Spare mode, only single rank DIMMs can be installed in the system. Online Spare Mode will not work with dual rank DIMMs installed in the system. DIMM Installation Guidelines You must observe the following guidelines when installing additional memory: • DIMMs installed in the server must be Registered DDR2 DRAM, 2.5 volts, 64 bits wide, and ECC.
HP ProLiant DL360 Generation 4p Server User Guide • DIMMs installed in a spare bank must be of equal or greater capacity than the DIMMs installed in other banks. For example, if bank A is populated with two 512-MB DIMMs, bank B must be populated with two 512-MB or greater DIMMs in order for online spare memory support to function properly. After installing DIMMs, use RBSU to configure the system for online spare memory support ("Configuring Online Spare Memory" on page 73). Installing DIMMs 1.
Hardware Options Installation 8. Install the access panel ("Installing the Access Panel" on page 28). 9. If you are installing DIMMs in an online spare configuration, use RBSU to configure this feature ("Configuring Online Spare Memory" on page 73).
HP ProLiant DL360 Generation 4p Server User Guide • The server supports two hot-plug SCSI hard drives. • Each SCSI drive must have a unique ID. The system automatically sets all SCSI IDs. • The SCSI ID for each hot-plug hard drive is set automatically to the next sequential ID number in a series beginning with ID0. • If only one SCSI hard drive is used, install it in the bay with the lowest number. • Hot-plug hard drives must be Ultra320 SCSI types.
Hardware Options Installation NOTE: Depending on the model purchased, the server or hard drive may look slightly different than the illustration. 4. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-Plug SCSI Hard Drive LED Combinations" on page 20, "Hot-Plug SCSI Hard Drive LEDs" on page 19). 5. Resume normal server operations. Optical Device Option 1. Push the optical device ejector button and eject the optical device or blank.
HP ProLiant DL360 Generation 4p Server User Guide NOTE: Access to the ejector button is intentionally restricted. Push the ejector button with a small flat object such as a key or pen to eject the optical device. 2. Install the optical device drive fully into the empty bay until it clicks.
Hardware Options Installation 53 Battery-Backed Write Cache Enabler Option The Battery-Backed Write Cache Enabler, also called the battery pack, works with the cache module to provide transportable data protection, increase overall controller performance, and maintain any cached data for up to 72 hours. The NiMH batteries in the battery pack are continuously recharged through a tricklecharging process whenever the system power is on.
HP ProLiant DL360 Generation 4p Server User Guide 5. Install the battery module over the fasteners and turn the fasteners clockwise to lock the module in place. 6. Install the Smart Array 6i memory module. 7. Route the battery module cable through the battery-backed write cache cable clip on the system board. NOTE: To manage internal cabling, wind the excess battery module cable around the batteries.
Hardware Options Installation 55 8. Connect the battery module cable to the battery-backed write cache enabler and to the Smart Array 6i memory connector on the system board. 9. Install the access panel ("Installing the Access Panel" on page 28). 10. Power up the server ("Powering Up the Server" on page 25). Refer to the option documentation for more information.
HP ProLiant DL360 Generation 4p Server User Guide 2. Remove the power supply blank. 3. Remove the protective cover from the connector pins on the power supply. WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed.
Hardware Options Installation 57 4. Install the redundant power supply into the bay until it clicks. 5. Connect the power cord to the power supply. 6. Use the strain relief clip from the server hardware kit to secure the power cord, as illustrated. 7. Route the power cords through the cable management solution. 8. Connect the power cord to the power source. 9. Be sure that the power supply LED is green ("Rear Panel LEDs and Buttons" on page 11).
HP ProLiant DL360 Generation 4p Server User Guide 10. Be sure that the front panel external health LED is green ("Front Panel LEDs and Buttons" on page 8). Expansion Board Options For instructions on installing a RILOE II board, refer to the HP Remote Insight Lights-Out Edition II User Guide on the Documentation CD. IMPORTANT: The optional RILOE II board can be installed only in slot 2. If you plan to install a RILOE II board in the future, leave slot 2 unpopulated.
Hardware Options Installation 5. Remove the expansion board. Installing an Expansion Board 1. Power down the server ("Powering Down the Server" on page 25). 2. Extend the server from the rack, if applicable ("Extending the Server from the Rack" on page 26). 3. Remove the access panel ("Removing the Access Panel" on page 27). 4. Remove the PCI riser board assembly. 5. Remove the expansion slot cover from the PCI riser board assembly. 6. Align the expansion board with the guiding groove. 7.
HP ProLiant DL360 Generation 4p Server User Guide 8. Install the expansion board into the slot until it seats firmly. IMPORTANT: If the expansion board ships with an extender bracket, remove it from the expansion board before inserting the board into the expansion slot of the PCI riser board assembly. IMPORTANT: Be sure that all DIMM slot latches are closed to provide adequate clearance before installing the PCI riser board assembly with a half-length expansion board. 9.
Hardware Options Installation 61 6. Remove the expansion board from the slot, if installed ("Expansion Board" on page 58). 7. Remove the applicable PCI riser boards from the assembly: IMPORTANT: When removing the two parts of the riser board, pay attention to the orientation of the slots on each side. This information is important for subsequent procedures. a. Remove the riser board with the slot for full-length expansion boards. b.
HP ProLiant DL360 Generation 4p Server User Guide 8. Identify the differences between the two PCI Express riser boards. Item Description 1 Riser board with x8 connector for full-length expansion boards 2 Riser board with x8 connector for half-length expansion boards 9.
Hardware Options Installation 63 a. Install the riser board with the slot for full-length boards onto the assembly. b. Repeat the previous step for the riser board with the slot for half-length expansion boards, if needed. 10. Install the PCI Express expansion board ("Installing an Expansion Board" on page 59). 11. Install the PCI riser board assembly. IMPORTANT: The server will not power up if the PCI riser board assembly is not seated properly. 12.
Server Cabling In This Section Cabling Overview.........................................................................................................................65 Server Cable Routing....................................................................................................................66 SATA Cable Routing....................................................................................................................
HP ProLiant DL360 Generation 4p Server User Guide Server Cable Routing CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
Server Cabling SATA Cable Routing CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped.
Server Software and Configuration Utilities In This Section Configuration Tools......................................................................................................................69 Management Tools .......................................................................................................................76 Diagnostic Tools...........................................................................................................................83 Keeping the System Current.
HP ProLiant DL360 Generation 4p Server User Guide • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation • Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 84) • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software.
Server Software and Configuration Utilities 71 Configuration Replication Utility ConRep is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment. ConRep reads the state of the system environment variables to determine the configuration and then writes the results on an editable script file.
HP ProLiant DL360 Generation 4p Server User Guide To navigate RBSU, use the following keys: • To access RBSU, press the F9 key during power up when prompted in the upper right corner of the screen. • To navigate the menu system, use the arrow keys. • To make selections, press the Enter key. IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does not prompt you for confirmation of settings before you exit the utility.
Server Software and Configuration Utilities 73 For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Boot Options After the auto-configuration process completes, or after the server reboots upon exit from RBSU, the POST sequence runs, and then the boot option screen is displayed. This screen is visible for several seconds before the system attempts to boot from either a diskette, CD, or hard drive.
HP ProLiant DL360 Generation 4p Server User Guide For more information on online spare memory, refer to the white paper on the HP website (http://www.compaq.com/support/techpubs/whitepapers/tm010301wp.html). NOTE: When configuring the memory sub-system to run in Online Spare mode, only single rank DIMMs can be installed in the system. Online Spare Mode will not work with dual rank DIMMs installed in the system.
Server Software and Configuration Utilities 75 • Configuring one or more logical drives using physical drives on one or more SCSI buses • Viewing the current logical drive configuration • Deleting a logical drive configuration If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user guide.
HP ProLiant DL360 Generation 4p Server User Guide WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis. 4. Press the Enter key to clear the warning. 5. Enter the serial number and press the Enter key. 6. Select Product ID. 7. Enter the product ID and press the Enter key. 8.
Server Software and Configuration Utilities 77 ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU. ROMPaq Utility Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities.
HP ProLiant DL360 Generation 4p Server User Guide To download the tool and for more information, refer to the HP website (http://h18000.www1.hp.com/support/files/index.html). Integrated Lights-Out Technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface.
Server Software and Configuration Utilities 79 4. Make and save any necessary changes to the iLO configuration. 5. Exit iLO RBSU. HP recommends using DNS/DHCP with iLO to simplify installation. If DNS/DHCP cannot be used, use the following procedure to disable DNS/DHCP and to configure the IP address and the subnet mask: 1. Restart or power up the server. 2. Press the F8 key when prompted during POST. The iLO RBSU runs. 3.
HP ProLiant DL360 Generation 4p Server User Guide • You encounter an error when completing the steps of a factory-installed operating system installation. The Erase Utility can be accessed from the Software and Drivers Download website (http://www.hp.com/go/support) or the Maintenance Utilities menu of the SmartStart CD ("Configuration Tools" on page 69, "SmartStart Software" on page 69).
Server Software and Configuration Utilities 81 Redundant ROM Support The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the ROM contains the current ROM program version, while the other side of the ROM contains a backup version. NOTE: The server ships with the same version programmed on each side of the ROM.
HP ProLiant DL360 Generation 4p Server User Guide 4. Install the access panel ("Installing the Access Panel" on page 28). 5. Power up the server ("Powering Up the Server" on page 25). 6. Wait for the server to emit two beeps. 7. Repeat steps 1 and 2. 8. Set positions 1, 5, and 6 of the system maintenance switch to Off. 9. Repeat steps 4 and 5. When the server boots, the system identifies whether the current ROM bank is corrupt.
Server Software and Configuration Utilities • DOS • Operating environments which do not provide native USB support 83 For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support.html). Internal USB Functionality An internal USB connector is available for use with USB drive keys only.
HP ProLiant DL360 Generation 4p Server User Guide If a significant change occurs between data-gathering intervals, the Survey Utility marks the previous information and overwrites the Survey text files to reflect the latest changes in the configuration. Survey Utility is installed with every SmartStart-assisted installation or can be installed through the HP PSP.
Server Software and Configuration Utilities 85 Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.
HP ProLiant DL360 Generation 4p Server User Guide If you are installing a SmartStart-supported operating system, use the SmartStart software ("Configuration Tools" on page 69, on page 69) and its Assisted Path feature to install the operating system and latest driver support. NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are using the latest version of SmartStart.
Server Software and Configuration Utilities Change Control and Proactive Notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products. For more information, refer to the HP website (http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html).
Battery Replacement If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
HP ProLiant DL360 Generation 4p Server User Guide 5. Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.
Troubleshooting In This Section Troubleshooting Resources ..........................................................................................................91 Server Diagnostic Steps................................................................................................................91 Important Safety Information .......................................................................................................92 Preparing the Server for Diagnosis..................................
HP ProLiant DL360 Generation 4p Server User Guide To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start Diagnosis Flowchart (on page 99)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General Diagnosis Flowchart (on page 101).
Troubleshooting WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. This symbol on an RJ-45 receptacle indicates a network interface connection.
HP ProLiant DL360 Generation 4p Server User Guide WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Warnings and Cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/modulelevel repair.
Troubleshooting • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment. • Do not route the power cord where it can be walked on or pinched by items placed against it.
HP ProLiant DL360 Generation 4p Server User Guide Preparing the Server for Diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation ("Environmental Specifications" on page 127) for required environmental conditions. 2. Record any error messages displayed by the system. 3. Remove all diskettes and CDs from the media drives. 4.
Troubleshooting 97 Symptom Information Before troubleshooting a server problem, collect the following information: • What events preceded the failure? After which steps does the problem occur? • What has been changed between the time the server was working and now? • Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary? • Has the server exhibited problem symptoms for a period of time? • If the pro
HP ProLiant DL360 Generation 4p Server User Guide • If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are correctly routed through the tray. • Be sure each device is properly seated. • If a device has latches, be sure they are completely closed and locked. • Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
Troubleshooting Start Diagnosis Flowchart Use the following flowchart to start the diagnostic process.
HP ProLiant DL360 Generation 4p Server User Guide
Troubleshooting 101 General Diagnosis Flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to 1 "Symptom Information (on page 97)" 2 "Loose Connections (on page 97)" 3 "Service Notifications (on page 97)" 4 Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
HP ProLiant DL360 Generation 4p Server User Guide
Troubleshooting Power-On Problems Flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. • The external health LED is red or amber. • The internal health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
HP ProLiant DL360 Generation 4p Server User Guide Item Refer to 6 "Power Source Problems " in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). 7 • "Power Supply Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD, or the HP website (http://www.hp.
Troubleshooting 105
HP ProLiant DL360 Generation 4p Server User Guide POST Problems Flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Troubleshooting Item Refer to 107
HP ProLiant DL360 Generation 4p Server User Guide OS Boot Problems Flowchart Symptoms: • Server does not boot a previously installed operating system • Server does not boot SmartStart Possible Causes: • Corrupted operating system • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.
Troubleshooting 7 8 9 • "Operating System Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • "Contacting HP Technical Support or an Authorized Reseller" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
HP ProLiant DL360 Generation 4p Server User Guide
Troubleshooting 111 Server Fault Indications Flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 80) • Server boots, but the internal health LED or external health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
HP ProLiant DL360 Generation 4p Server User Guide Item Refer to 6 • "Hard Drive Problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD, or the HP website (http://www.hp.
Troubleshooting 113
HP ProLiant DL360 Generation 4p Server User Guide POST Error Messages and Beep Codes List of Messages: Introduction to POST Error Messages........................................................................................114 Introduction to POST Error Messages The error messages and codes in this section include all messages generated by ProLiant servers. Some messages are informational only and do not indicate any error.
Electrostatic Discharge In This Section Preventing Electrostatic Discharge.............................................................................................115 Grounding Methods to Prevent Electrostatic Discharge.............................................................116 Preventing Electrostatic Discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
HP ProLiant DL360 Generation 4p Server User Guide Grounding Methods to Prevent Electrostatic Discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
Regulatory Compliance Notices In This Section Regulatory Compliance Identification Numbers ........................................................................117 Federal Communications Commission Notice ...........................................................................118 Declaration of Conformity for Products Marked with the FCC Logo, United States Only .......119 Modifications................................................................................................................
HP ProLiant DL360 Generation 4p Server User Guide Federal Communications Commission Notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Regulatory Compliance Notices 119 Class B Equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
HP ProLiant DL360 Generation 4p Server User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment.
Regulatory Compliance Notices 121 European Union Regulatory Notice This product complies with the following EU Directives: • Low Voltage Directive 73/23/EEC • EMC Directive 89/336/EEC Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family.
HP ProLiant DL360 Generation 4p Server User Guide Japanese Notice BSMI Notice
Regulatory Compliance Notices 123 Korean Notices Class A Equipment Class B Equipment Laser Compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation.
HP ProLiant DL360 Generation 4p Server User Guide • Do not try to open the module enclosure. There are no userserviceable components inside. • Do not operate controls, make adjustments, or perform procedures to the laser device other than those specified herein. • Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976.
Regulatory Compliance Notices 125 Taiwan Battery Recycling Notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Server Specifications In This Section Environmental Specifications.....................................................................................................127 Server Specifications ..................................................................................................................127 Environmental Specifications Temperature range* Specification Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 70°C (-40°F to 158°F) Maximum wet bulb temperature 28°C (82.
HP ProLiant DL360 Generation 4p Server User Guide Input requirement Specification Rated input voltage 100 VAC to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 6.0 A (110 V) to 3.
Technical Support In This Section Customer Self Repair..................................................................................................................129 Related Documents.....................................................................................................................129 HP Contact Information..............................................................................................................
HP ProLiant DL360 Generation 4p Server User Guide • In the United States, call 1-800-345-1518. • In Canada, call 1-800-263-5868. • In other locations, refer to the HP website (http://www.hp.com). For HP technical support: • • In North America: − Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. − If you have purchased a Care Pack (service upgrade), call 1-800-6333600.
Acronyms and Abbreviations ABEND abnormal end ACU Array Configuration Utility ASR Automatic Server Recovery BBWC battery-backed write cache DDR double data rate DU driver update EFS Extended Feature Supplement IEC International Electrotechnical Commission
HP ProLiant DL360 Generation 4p Server User Guide iLO Integrated Lights-Out IML Integrated Management Log IPL initial program load IRQ interrupt request MPS multi-processor specification NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NIC network interface controller NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays
Acronyms and Abbreviations PCI Express peripheral component interconnect express PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On Self-Test PPM Processor Power Module PSP ProLiant Support Pack PXE preboot eXecution environment RBSU ROM-Based Setup Utility RILOE II Remote Insight Lights-Out Edition II SATA serial advanced technology attachment 133
HP ProLiant DL360 Generation 4p Server User Guide SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SIMM single inline memory module SPM system power module SSD support software diskette TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VCA version control agent
Acronyms and Abbreviations VHDCI very high density cable interconnect WOL Wake-on LAN 135
Index A AC power supply 55 access panel 28 ACU (Array Configuration Utility) 74 additional information 131 ADU (Array Diagnostic Utility) 84 Altiris Deployment Solution 75 Altiris eXpress Deployment Server 75 Array Configuration Utility (ACU) 74 Array Diagnostic Utility 84 ASR (Automatic Server Recovery) 76, 133 authorized reseller 131 auto-configuration process 72 Automatic Server Recovery (ASR) 76, 133 Autorun Menu 69 B battery 12, 14, 89, 125 Battery-Backed Write Cache Enabler LEDs 21 BIOS Serial C
HP ProLiant DL360 Generation 4p Server User Guide fan zones 20 fans 23 features 7 Federal Communications Commission (FCC) Notice 120, 122 flash ROM 77 flowcharts 98, 101, 106, 109 front panel components 7 front panel LEDs 8 installing operating system 40 Installing Rack Products video 32 Integrated Lights-Out (iLO) 78 Integrated Lights-Out ROM-Based Setup Utility (iLO RBSU) 78 Integrated Management Log (IML) 84 internal health LED 7, 8 G Japanese notice 124 general diagnosis flowchart 101 groundin
Index O R Online ROM Flash Component Utility 77 online spare memory 46, 47, 73 online spare memory LED 14 operating system crash 14 operating systems 40, 86 optimum environment 33 Option ROM Configuration for Arrays (ORCA) 74 options installation 37, 43 ORCA (Option ROM Configuration for Arrays) 39, 74 OS boot problems flowchart 109 overtemperature LED 14, 20 rack installation 31, 32, 36 Rack Products Documentation CD 32 rack resources 32 rack stability 94 rack warnings 36 RAID configuration 74 RBSU (RO
HP ProLiant DL360 Generation 4p Server User Guide SmartStart, overview 69 space requirements 33 specifications, server 129 start diagnosis flowchart 98 static electricity 117 support 131 support packs 69 supported operating systems 86 Survey Utility 83 switches 12 symbols on equipment 92 system board battery 89, 125 system board components 12 system board LEDs 14, 16 system maintenance switch 13 system power connector 12 system power LED 8 Systems Insight Manager 80 T Taiwan battery recycling notice
