HP ProLiant DL100 Series Server User Guide for HP ProLiant DL120 G6 Servers Part Number 579574-001 October 2009 (First Edition)
© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, Windows Server, and Windows NT are U.S.
Contents Component identification ............................................................................................................... 6 Front panel components ............................................................................................................................. 6 Front panel LEDs and buttons ...................................................................................................................... 6 SAS and SATA device numbers....................................
Removing a hard drive ................................................................................................................... 25 Installing a hot-plug hard drive ........................................................................................................ 26 Installing a non-hot-plug hard drive .................................................................................................. 27 Optical drive option ......................................................................
Internal system problems................................................................................................................. 67 System open circuits and short circuits .............................................................................................. 74 External device problems................................................................................................................ 75 Software tools and solutions ................................................................
Component identification Front panel components Item Description 1 Optical drive 2 Serial label pull tab 3 USB ports (2) 4 Unit Identification (UID) button/LED 5 Power/standby button LED 6 Hard drive bays (4) Front panel LEDs and buttons Item Description 1 Optical drive LED Status On = Drive is in use. Off = Drive is not active.
Item Description 2 Internal health LED Status Green = System health is normal. Amber = System health is degraded. To identify the component in a degraded state, see "System board LEDs (on page 11)." Red = System health is critical. To identify the component in a critical state, see "System board LEDs (on page 11)." Off = System health is normal (when in standby mode). 3 NIC 1 link/activity LED Green = Network link exists. Flashing green = Network link and activity exist. Off = No network link exists.
Rear panel components Item Description 1 Power cord connector 2 Mouse connector 3 10/100/1000 NIC 1 connector/shared Lights-Out 100 management port 4 10/100/1000 NIC 2 connector 5 Serial connector 6 Slot 1 PCIe2 x16 (4, 2, 1) 7 Slot 2 PCIe2 x16 (16, 8, 4, 1) 8 UID button/LED 9 Dedicated Lights-Out 100 management port 10 Video connector 11 USB connectors (2) 12 USB connectors (2) 13 Keyboard connector Rear panel LEDs and buttons Item Description Status 1 UID button/LED Blue
Item Description Status Flashing blue = System is being managed remotely. Off = Off 2 NIC/Lights-Out 100 link Green or flashing green = 10M/100M link speed Amber = 1-GB link speed Off = No connection 3 NIC/Lights-Out 100 activity Green = Linked to the network Flashing green = Linked and activity on the network Off = No network activity PCI expansion slot definitions Slot Type Length Connector Interconnect 1 PCIe2 Full x16 x16 1 Optional PCI-X Full 133 MHz/3.
Item Description 6 Optical drive SATA cable connector 7 Hard drive 4 SATA cable connector 8 Hard drive 3 SATA cable connector 9 Hard drive backplane SGPIO connector 10 Hard drive 2 SATA cable connector 11 Hard drive 1 SATA cable connector 12 Reserved 13 System fan 4 cable connector 14 Hard drive backplane 12C cable connector 15 Front panel board cable connector 16 External SAS hard drive LED cable connector 17 Front USB port cable connector 18 Internal USB connector for tape devic
NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and is not responding to traditional debug mechanisms. Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating systems, device drivers, and applications. Many crashes freeze a system, and the only available action for administrators is to cycle the system power.
Item LED description Status 4 System fan failure Amber = System fan has failed or is missing. Off = Normal 5 BMC Heartbeat Flashing = Normal Off = BMC is not functioning.
Operations Power up the server To power up the server, press the Power On/Standby button. Power down the server WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
5. Place the server on a sturdy, level surface. Remove the access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. To remove the component: 1. Power down the server (on page 13). 2.
1. Power down the server (on page 13). 2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page 14). 4. Disconnect all internal cables connected to existing expansion boards. 5. Remove the PCI riser board assembly: a. Remove the T-10 screw. b. Remove the T-15 screws. c. Remove the riser board assembly.
1. Install the PCI riser board assembly. 2. Connect any internal cables for expansion boards. 3. Install the access panel. 4. Install the server into the rack.
Setup Optional installation services Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.
Space and airflow requirements Tower server In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server for proper ventilation. Rack server To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: • Leave a minimum clearance of 63.5 cm (25 in) in front of the rack. • Leave a minimum clearance of 76.2 cm (30 in) behind the rack. • Leave a minimum clearance of 121.
The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F). CAUTION: To reduce the risk of damage to the equipment when installing third-party options: • Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits. • Do not exceed the manufacturer’s TMRA.
Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks. • The stabilizing feet are attached to the rack if it is a single-rack installation. • The racks are coupled together in multiple-rack installations. • Only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting. Single-, dual-, and quad-rank DIMMs To understand and configure memory protection modes properly, an understanding of single-, dual-, and quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.
Item Description Definition 4 Memory speed 10600 = 1333-MHz 8500 = 1067-MHz 5 DIMM type R = RDIMM (registered) E = UDIMM (unbuffered with ECC) For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com). General DIMM slot population guidelines • The HP ProLiant DL120 G6 Server has six memory slots. • There are two channels per server with three DIMM slot per channel.
Installing DIMMs CAUTION: To avoid damage to the hard drives, memory, and other system components, the air baffle, drive blanks, and access panel must be installed when the server is powered up. 1. Power down the server (on page 13). 2. Do one of the following: o Unlock and remove the bezel. o Extend the server from the rack. 3. Remove the access panel (on page 14). 4. Remove the air baffle (on page 14). For more information, see the server installation sheet on the HP website (http://www.hp.
Hard drive guidelines When adding hard drives to the server, observe the following general guidelines: • The system automatically sets all drive numbers. • If only one hard drive is used, install it in the bay with the lowest drive number. • Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array. Optional storage controllers provide support for hot-plug capability and drive LEDs.
CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. 3. Remove the hard drive. Installing a hot-plug hard drive IMPORTANT: Hot-plug capability and drive LED support are only available when a supported optional controller is installed in the server. 1. Power down the server (on page 13). 2. Remove the existing hard drive blank ("Removing a hard drive blank" on page 25). 3. Prepare the hard drive.
4. Install the hard drive. Installing a non-hot-plug hard drive The server supports up to two SATA hard drives with the embedded controller. The server supports up to two SAS or two SATA hard drives with the following options: • Optional SAS controller • Optional SAS controller cable • Optional SAS hard drive LED cable ("SAS hard drive LED cable option" on page 35) (for LED functionality) For optimal performance, do not mix SAS and SATA hard drives.
4. Using a T-10 Torx screwdriver, remove the hard drive carrier. 5. Remove four T-10 screws from the hard drive carrier. 6. Install the hard drive.
7. Install the hard drive assembly. 8. Route and connect the hard drive data and power cables to the hard drive. For SAS and SATA device numbers, see the server installation sheet.
o 9. SAS hard drive Connect the hard drive data cables: o For SATA hard drives, connect the cable to the system board. For more information, see the server installation sheet. o For SAS hard drives, connect the optional SAS/SATA controller cable to the optional SAS controller. 10. Install the access panel. 11. Install the server in the rack. Resume normal server operations.
Optical drive option To install the component: 1. Power down the server (on page 13). 2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page 14). 4. Remove the air baffle (on page 14). 5. Remove the 9.5-mm optical drive blank. Retain the blank for future use. 6. Install the 9.5-mm optical drive assembly. When fully inserted, the assembly locking latch clicks. 7. Using a T-15 screwdriver, secure the drive to the chassis.
8. Connect the optical drive and power cable to the optical drive. 9. Connect the power connector to the power supply backplane. 10. Install the access panel. 11. Install the server into the rack. Expansion board option To install the component: 1. Power down the server (on page 13). 2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page 14). 4. Disconnect all internal cables connected to any existing expansion boards. 5.
6. Remove the expansion slot covers. 7. Install the expansion board. IMPORTANT: The server does not power up if the PCI riser board assembly is not seated properly. 8. Install the PCI riser board assembly (on page 15). 9. Connect all internal cables for expansion boards. 10. Install the access panel. 11. Install the server into the rack. PCI-X riser board option To install the component: 1. Power down the server (on page 13).
2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page 14). 4. Disconnect all internal cables connected to existing expansion boards. 5. Remove the PCI riser board assembly (on page 14). 6. Remove all installed expansion boards. 7. Remove the PCIe riser board from the assembly. 8. Install the optional PCI-X riser board. 9. Install a PCI-X expansion board ("Expansion board option" on page 32).
Storage controller option IMPORTANT: For additional installation and configuration information, refer to the documentation that ships with the option. To install the component: 1. Power down the server (on page 13). 2. Remove the server from the rack (on page 13). 3. Remove the access panel (on page 14). 4. Remove the PCI riser board assembly (on page 14). 5. Remove the hard drive cables. 6. Install the storage controller ("Expansion board option" on page 32). 7.
5. Connect the SAS hard drive LED cable to the system board and to the SAS controller. 6. Install the access panel. 7. Install the server into the rack. Battery-backed write cache battery pack option CAUTION: To prevent a server malfunction or damage to the equipment, do not add or remove the battery pack while an array capacity expansion, RAID level migration, or stripe size migration is in progress.
5. Install the cache module on the controller. 6. Connect the cable to the cache module.
7. Install the battery pack. 8. Route the cable. 9. Install the access panel. 10. Install the server into the rack. HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server. This procedure includes three sections: 1. Installing the Trusted Platform Module board (on page 39). 2. Retaining the recovery key/password (on page 40). 3. Enabling the Trusted Platform Module (on page 40).
• When using BitLocker™, always retain the recovery key/password. The recovery key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity. • HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the encryption technology feature documentation provided by the operating system.
7. Install the TPM security rivet by pressing the rivet firmly into the system board. 8. Install any components removed to access the TPM connector. 9. Install the access panel. 10. Install the server into the rack. 11. Power up the server (on page 13). Retaining the recovery key/password The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password.
Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. Server cabling CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked. IMPORTANT: Route the cables without blocking the airflow or other installed components. Use the cable clips installed in the chassis to manage cable routing.
BBWC battery cabling to an optional controller Power supply (500 W) cabling Cabling 42
SATA cabling SATA cabling to the SGPIO connector and the 12C cable connector Cabling 43
SAS cabling to the SGPIO connector and the 12C cable connector Internal USB cabling Cabling 44
Fan cabling Cabling 45
Software and configuration utilities BIOS Setup Utility To use the BIOS Setup Utility, use the following keys: • To access the BIOS Setup Utility, press the F10 key during power-up when prompted. • To navigate the menu system, use the arrow keys. • To make selections, press the + or - key. • To access Help for a highlighted configuration option, press the F1 key. • To save settings, select Exit>Save Settings.
To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted. By default, the auto-configuration process configures the system for the English language. To change any default settings in the auto-configuration process (such as the settings for language, operating system, and primary boot controller), execute the BIOS Setup Utility (on page 46) by pressing the F10 key during power-up when prompted.
• Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Keeping the system current Drivers HP drivers and utilities can be found on the Easy Set-up CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support).
Troubleshooting Common problem resolution Loose connections (on page 49) Service notifications (on page 49) Firmware updates (on page 49) DIMM handling guidelines (on page 50) SAS and SATA hard drive guidelines (on page 50) Loose connections Action: • Be sure all power cords are securely connected. • Be sure all cables are properly aligned and securely connected for all external and internal components. • Remove and check all data and power cables for damage.
• Components for option firmware updates available from the HP website (http://www.hp.com/support) HP offers a subscription service that can provide notification of firmware updates. For more information, see "Subscriber's Choice (on page 48)." For detailed information on updating firmware, see "Firmware maintenance (on page 83)." DIMM handling guidelines CAUTION: Failure to properly handle DIMMs can cause damage to DIMM components and the system board connector.
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 55)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts. IMPORTANT: This guide provides information for multiple servers. Some information may not apply to the server you are troubleshooting.
These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair.
Preparing the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation for required environmental conditions. 2. Record any error messages displayed by the system. 3. Remove all diskettes and CDs from the media drives. 4. Power down the server and peripheral devices if you will be diagnosing the server offline. Always perform an orderly shutdown, if possible. This means you must: a.
• Power-on problems flowchart (on page 56) • POST problems flowchart (on page 58) • OS boot problems flowchart (on page 60) • Server fault indications flowchart (on page 61) The number contained in parentheses in the flowchart boxes corresponds to a table with references to other detailed documents or troubleshooting instructions. Start diagnosis flowchart Use the following flowchart and table to start the diagnostic process.
General diagnosis flowchart The General Diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not correct the problem, use the following flowchart. Item See 1 "Symptom information (on page 53)" 2 "Loose connections (on page 49)" 3 "Service notifications (on page 49)" 4 The most recent version of a particular server or option firmware is available on the HP website (http://www.hp.com/support).
Power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Power on circuit problem • Improperly seated component or interlock problem • Faulty internal component Item See 1 Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Item See 1 Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) 2 "Loose connections (on page 49)" 3 "General memory problems are occurring (on page 72)" 4 • • "Hardware problems (on page 63)" Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.
OS boot problems flowchart Symptom: Server does not boot a previously installed operating system.
Item See 3 "General memory problems are occurring (on page 72)" 4 • • 5 "Hardware problems (on page 63)" Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.com/products/servers/platforms) "General diagnosis flowchart (on page 55)" Server fault indications flowchart Symptom: Server boots, but the internal health LED or external health LED is red or amber.
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item See 1 Server maintenance and service guide, located on the Easy Set-up CD or the HP website (http://www.hp.
Hardware problems The procedures in this section are comprehensive and include steps about or references to hardware features that may not be supported by the server you are troubleshooting.
Power supply problems (on page 64) UPS problems (on page 64) Power source problems Action: 1. Press the Power On/Standby button to be sure it is on. If the server has a Power On/Standby button that returns to its original position after being pressed, be sure you press the switch firmly. 2. Plug another device into the grounded power outlet to be sure the outlet works. Also, be sure the power source meets applicable standards. 3.
7. Check the UPS LEDs to be sure a battery or site wiring problem has not occurred. See the UPS documentation. 8. If the UPS sleep mode is initiated, disable sleep mode for proper operation. The UPS sleep mode can be turned off through the configuration mode on the front panel. 9. Change the battery to be sure damage was not caused by excessive heat, particularly if a recent air conditioning outage has occurred. NOTE: The optimal operating temperature for UPS batteries is 25°C (77°F).
General hardware problems Problems with new hardware (on page 66) Unknown problem (on page 65) Third-party device problems (on page 67) Testing the device (on page 67) Problems with new hardware Action: 1. Refer to the server documentation to be sure the hardware being installed is a supported option on the server. Remove unsupported hardware. 2. Refer to the release notes included with the hardware to be sure the problem is not caused by a last minute change to the hardware release.
Third-party device problems Action: 1. Refer to the server and operating system documentation to be sure the server and operating system support the device. 2. Be sure the latest device drivers are installed. 3. Refer to the device documentation to be sure the device is properly installed. For example, a thirdparty PCI or PCI-X board may be required to be installed on the primary PCI or PCI-X bus, respectively. Testing the device Action: 1. Uninstall the device.
4. Be sure the media from which you are attempting to boot is not damaged and is a bootable CD. 5. If attempting to boot from a USB CD-ROM drive, refer to the operating system and server documentation to be sure both support booting from a USB CD-ROM drive. Data read from the drive is inconsistent, or drive cannot read data Action: 1. Clean the drive and media. 2. If a paper or plastic label has been applied to the surface of the CD or DVD in use, remove the label and any adhesive residue. 3.
Latest firmware indicates a defective tape, or head clogs occur regularly Action: Replace the tape. Other errors are occurring Action: Replace the drive. DLT drive problems Server cannot write to tape Action: • If the drive cleaning light is on, clean the drive. NOTE: DLT cleaning cartridges are good for only 20 uses. If the cleaning cartridge is near that limit and the drive cleaning light is still on after running the cleaning cartridge, use a new cleaning tape to clean the drive.
• Check each tape cartridge that has been used in the drive to see if a leader was dropped. After you locate any bad cartridges, dispose of them. A working tape drive will drop the leader of a bad cartridge, indicating that the cartridge needs replacing. • Refer to the tape drive documentation to be sure the type of tape being used is supported by the drive. Server cannot find the DLT drive Action: • Be sure a device conflict does not exist.
5. Replace any required non-functioning fans and restart the server. Refer to the server documentation for specifications on fan requirements. 6. Be sure all fan slots have fans or blanks installed. Refer to the server documentation for requirements. 7. Verify the fan airflow path is not blocked by cables or other material. Hard drive problems System completes POST but hard drive fails Action: 1. Be sure no loose connections (on page 49) exist. 2. Be sure no device conflict exists. 3.
Server response time is slower than usual Action: Be sure the hard drive is not full, and increase the amount of free space on the hard drive, if needed. It is recommended that hard drives should have a minimum of 15 percent free space. No hard drives are recognized Action: Be sure no power problems (on page 63) exist. A new hard drive is not recognized Action: 1. Be sure the drive is supported. To determine drive support, see the server documentation or the HP website (http://www.docs.hp.com). 2.
Memory count error exists Possible Cause: The memory modules are not installed correctly. Action: 1. Be sure the memory modules are supported by the server. See the server documentation. 2. Be sure the memory modules have been installed correctly in a supported configuration. See the server documentation. 3. Be sure the memory modules are seated properly ("DIMM handling guidelines" on page 50). 4. Be sure no operating system errors are indicated. 5.
separated. For specific instructions for the server you are troubleshooting, refer to processor information in the Hardware options installation (on page 21) section on the Documentation CD. 5. If the server has only one processor installed, replace it with a known functional processor. If the problem is resolved after you restart the server, the original processor failed. 6. If the server has multiple processors installed, test each processor: a. Remove all but one processor from the server.
• Be sure no loose connections (on page 49) exist in the rest of the server, particularly with the cables that connect to the system board. • Be sure no foreign material exists, such as screws, bits, or slot bracket blanks, that may be short circuiting components.
If you do not have access to the password, you must disable the power-on password by using the Password Disable switch on the system board. Refer to the server documentation. 9. If the video expansion board is installed in a PCI Hot Plug slot, be sure the slot has power by checking the power LED on the slot, if applicable. Refer to the server documentation. 10. Be sure the server and the operating system support the video expansion board.
3. Be sure the current drivers for the operating system are installed. 4. Be sure the device driver is not corrupted by replacing the driver. 5. Restart the system and check whether the input device functions correctly after the server restarts. 6. Replace the device with a known working equivalent device (another similar mouse or keyboard). o If the problem still occurs with the new mouse or keyboard, the connector port on the system I/O board is defective. Replace the board.
AT commands are not visible Action: Set the echo command to On using the AT command ATE. Data is displayed as garbled characters after the connection is established Action: 1. Be sure both modems have the same settings, including speed, data, parity, and stop bits. 2. Be sure the software is set for the correct terminal emulation. a. Reconfigure the software correctly. b. Restart the server. c. Run the communications software, checking settings and making corrections where needed. d.
4. Be sure the modem is current and compliant with CCITT and Bell standards. Replace with a supported modem if needed. You are unable to connect to an online subscription service Action: 1. If the line you are accessing requires error control to be turned off, do so using the AT command AT&Q6%C0. 2. If the ISP you are accessing requires access at a decreased baud rate, reconfigure the communications software to correct the connection baud rate to match the ISP. 3.
Network controller has stopped working Action: 1. Check the network controller LEDs to see if any statuses indicate the source of the problem. For LED information, refer to the network controller documentation. 2. Be sure the correct network driver is installed for the controller and that the driver file is not corrupted. Reinstall the driver. 3. Be sure no loose connections (on page 49) exist. 4. Be sure the network cable is working by replacing it with a known functional cable. 5.
on procedures, hardware options, software tools, and operating systems supported by the server. Refer to "Server software and configuration utilities ("Software and configuration utilities" on page 46)" for more information. Operating system updates Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before updating the operating system, read the release notes for each update.
When to reconfigure or reload software If all other options have not resolved the problem, consider reconfiguring the system. Before you take this step: 1. Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems. It may be advantageous to start over by removing and reinstalling the problem software. 2. Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the software. 3.
Errors occur after the system software is changed Action: Change settings to the original configuration. If more than one setting was changed, change the settings one at a time to isolate the cause of the problem. Errors occur after an application is installed Action: • Check the application log and operating system log for entries indicating why the software failed. • Check system settings to determine if they are the cause of the error.
• Support new features • Correct problems in a previous ROM version ROMPaq utility diskette or USB drive key The bootable ROMPaq diskette or USB drive key contains all the necessary system files, option ROM image files, and the configuration files required to upgrade the ROM firmware. This procedure is most effective when flashing the ROM on a small number of servers located in close proximity. To flash the ROM using ROMPaq: 1.
Drivers HP drivers and utilities can be found on the Easy Set-up CD. For the latest drivers and information on supported operating systems, refer to the HP website (http://www.hp.com/support). IMPORTANT: Always perform a backup before installing or updating device drivers.
• o Hardware configuration o Add-on boards o Monitor o Connected peripherals such as tape drives A list of all third-party hardware and software: o Complete product name and model o Complete company name o Product version o Driver version • Any notes describing the details of the problem, including recent changes to the system, the events that triggered or are associated with the problem, and the steps needed to reproduce the problem.
• A list of each third-party software component installed, with the version • A detailed description of the problem and any associated error messages Linux operating systems Collect the following information: • Operating system distribution and version Look for a file named /etc/distribution-release (for example, /etc/redhat-release) • Kernel version in use • Output from the following commands (performed by root): • • o lspci -v o uname -a o cat /proc/meminfo o cat /proc/cpuinfo o rpm
Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver.
Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
BSMI notice Korean notice Class A equipment Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
Battery replacement notice WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F). • Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Technical support HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). For HP technical support: • • In the United States, for contact options see the Contact HP United States webpage (http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone: o Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar.
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto. OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça.
Technical support 102
Technical support 103
Acronyms and abbreviations ACU Array Configuration Utility AMP Advanced Memory Protection ATX advanced technology extended BIOS Basic Input/Output System BMC baseboard management controller CMOS complementary metal-oxide semiconductor DAT digital audio tape DDR double data rate DIMM dual inline memory module DLT digital linear tape ECC error checking and correcting IEC International Electrotechnical Commission Acronyms and abbreviations 104
KVM keyboard, video, and mouse LO100i HP Lights-Out 100 Remote Management processors NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NMI non-maskable interrupt NVRAM non-volatile memory ORCA Option ROM Configuration for Arrays PCI peripheral component interface PCI Express Peripheral Component Interconnect Express PCIe peripheral component interconnect express PCI-X peripheral component interconnect extended PDU power distribution unit POST Power-On S
RAID redundant array of inexpensive (or independent) disks RDIMM Registered Dual In-line Memory Module ROM read-only memory SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SGPIO serial general input/output STD standard USB TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In-Line Memory Module UID unit identification USB universal serial bus Acronyms and abbreviations 106
Index A D access panel 14 acoustics statement for Germany 94 air baffle 14 airflow requirements 18 audio 76 authorized reseller 85, 96 authorized technician 52 auto-configuration process 46 DAT drives 68 data recovery 68, 71 Declaration of Conformity 90 diagnosing problems 49, 53 Diagnostic Adapter 77 diagnostic steps 53 diagnostic tools 47 DIMM installation guidelines 23 DIMM population guidelines 23 DIMM slots 23 DIMMs 22, 23, 50 DIMMs, installation 24 disposal, waste 91 downloading files 96 drive fail
flash ROM front panel front panel front panel 83 buttons 6 components 6 LEDs 6 G grounding methods 95 grounding requirements 19 H hard drive blanks 25 hard drive, removing 25 hard drive, replacing 26 hard drives 24, 25, 26, 50 hard drives, adding 27 hard drives, installing 26 hard drives, moving 71, 72 hardware options 21 hardware options installation 20, 21 hardware problems 63, 66 hardware troubleshooting 65 health LEDs 11 help resources 96 HP Insight Diagnostics 47 HP Optional Installation Services 17
problem diagnosis 49, 50, 53 processors 73 R rack installation 20 rack resources 17 rack stability 52 RBSU (ROM-Based Setup Utility) 47 rear panel buttons 8 rear panel LEDs 8 registering the server 20 regulatory compliance notices 89, 91 removing server from rack 13 required information 86, 96 resetting the system 11 restoring 81 ROM-Based Setup Utility (RBSU) 40, 47 ROMPaq utility 47, 84 S safety considerations 20, 51 SAS device numbers 7 SAS drives 50 SAS hard drive LED cable 35 SAS/SATA backplane 11 SA
