User Manual

Technical support 68
Technical support
Additional references
The following additional information sources are available:
• Web pages related to the HP BladeSystem Management Pack for Microsoft® System Center
Essentials 2007 (http://www.hp.com/servers/integration
)
• HP BladeSystem Management Pack for Microsoft® System Center Essentials 2007 Troubleshooting
Assistant
Before contacting HP support
Before contacting HP for support, review the following steps and collect the necessary system information
to help expedite a resolution:
1. Review the troubleshooting information found in this guide.
IMPORTANT: Before proceeding, access the HP website
(http://www.hp.com/servers/integration
) to verify you are using the current version of the HP
BladeSystem Management Pack for Microsoft® System Center Essentials 2007 User Guide.
Use the part number and the date on the title page to determine which version you are using.
The contents of this guide are updated frequently and newer versions are placed on the HP
website. Download and open the updated file to use the current HP BladeSystem Management
Pack for Microsoft® System Center Essentials 2007 User Guide.
2. See the HP website (http://www.hp.com/servers/integration) for product updates.
3. If you cannot resolve the problem with the information contained in this guide, then have the
following information about your System Center Essentials environment available:
o Microsoft® Windows® operating system version and patch levels
o The HP BladeSystem Management Pack for Microsoft® System Center Essentials 2007 version
installed
o The versions of Insight Management Agents as associated plug-in tools (such as Version Control
Agents and Insight Diagnostics)
o HP server type and models
o HP server serial number
o Screen prints of any error messages received
o Detailed description of the problem