HP ProLiant BL495c G6 Server Blade User Guide Part Number 575066-001 June 2009 (First Edition)
© Copyright 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, Windows NT, and Windows Server are U.S.
Contents Component identification ............................................................................................................... 6 Front panel components ............................................................................................................................. 6 Front panel LEDs ....................................................................................................................................... 7 System board components..................................
HP BladeSystem c-Class Advanced management ............................................................................... 34 Network-based PXE deployment ...................................................................................................... 34 Deployment methods...................................................................................................................... 36 Configuration tools ...........................................................................................
Server fault indications flowchart ..................................................................................................... 66 POST error messages and beep codes ....................................................................................................... 68 Battery replacement .................................................................................................................... 69 Regulatory compliance notices ...........................................................
Component identification Front panel components Item Description 1 Local I/O connector 2 Serial label pull tab 3 Server blade handle button 4 Power On/Standby button 5 Server blade handle Component identification 6
Front panel LEDs Item Description Status 1 UID LED Blue = Identified Blue flashing = Active remote management Off = No active remote management 2 Internal health LED Green = Normal Flashing = Booting Amber = Degraded condition Red = Critical condition 3 Flex10 1 LED Green = Network linked Green flashing = Network activity Off = No link or activity 4 Flex10 2 LED Green = Network linked Green flashing = Network activity Off = No link or activity 5 Hard drive activity LED Green = Activity Off
System board components Item Description 1 DIMM slots 2 Hard drive data connector 2 3 Hard drive data connector 1 4 Hard drive power connector 1 5 Hard drive power connector 2 6 Internal USB connector 7 System battery 8 Enclosure connector 9 Battery tray 10 Mezzanine connector 1 (Type I only) 11 Mezzanine connector 2 (Type I or Type II) 12 System maintenance switch 13 Processor socket 1 14 Processor socket 2 Mezzanine connector definitions Item Connector Card support Mezzan
System maintenance switch Position Function Default 1* iLO 2 security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5* Password disabled Off 6* Reset configuration Off 7 Reserved Off 8 Reserved Off *To access redundant ROM, set S1, S5, and S6 to ON.
Accessing the redundant ROM If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If the system does not automatically switch to the redundant ROM, perform the following steps: 1. Power down the server blade (on page 11). 2. Remove the server blade (on page 12). 3. Remove the access panel (on page 12). 4. Change positions 1, 5, and 6 of the system maintenance switch to on. 5. Install the access panel (on page 13). 6.
Operations Power up the server blade The enclosure initiates an automatic power-up sequence when the server blade is installed. If the default setting is changed, use one of the following methods to power up the server blade: • Use a virtual power button selection through iLO 2. • Press and release the Power On/Standby button. When the server blade goes from the standby mode to the full power mode, the system power LED changes from amber to green.
• Use the enclosure GUI to initiate a shutdown: a. Select the Enclosure Information tab, then select the Overall checkbox in the Device Bays item. b. Initiate a shutdown from the Virtual Power menu: — Select Momentary Press to initiate a controlled shutdown of applications and the OS. — Select Press and Hold to initiate an emergency shutdown of applications and the OS. IMPORTANT: When the server blade are in standby mode, auxiliary power is still being provided.
Install the access panel 1. Place the access panel on top of the server blade. 2. Slide the access panel forward until it clicks into place.
Setup Overview Installation of a server blade requires the following steps: 1. Install and configure an HP BladeSystem c-Class enclosure. 2. Install any server blade options. 3. Install interconnect modules in the enclosure. 4. Connect the interconnect modules to the network. 5. Install a server blade. 6. Complete the server blade configuration. Installing an HP BladeSystem c-Class enclosure Before performing any server blade-specific procedures, install an HP BladeSystem c-Class enclosure.
Interconnect bay numbering and device mapping • HP BladeSystem c7000 Enclosure To support network connections for specific signals, install an interconnect module in the bay corresponding to the embedded NIC or mezzanine signals.
• HP BladeSystem c3000 Enclosure and Tower Enclosure Server blade signal Interconnect bay number Interconnect bay label Notes Flex-10 NIC 1, 2 (embedded) 1 — Mezzanine 1 2 Four port cards connect to bay 2 Mezzanine 2 3,4 • Four port cards • Ports 1 and 3 connect to bay 3 • Ports 2 and 4 connect to bay 4 For detailed port mapping information, see the HP BladeSystem enclosure installation poster or the HP BladeSystem enclosure setup and installation guide on the HP website (http://www.hp.
Connecting to the network To connect the HP BladeSystem to a network, each enclosure must be configured with network interconnect devices to manage signals between the server blades and the external network. Two types of interconnect modules are available for HP BladeSystem c-Class enclosures: Pass-thru modules and switch modules. For more information about interconnect module options, see the HP website (http://www.hp.com/go/bladesystem/interconnects).
3. Prepare the server blade for installation. 4. Install the server blade. Completing the configuration To complete the server blade and HP BladeSystem configuration, see the overview card that ships with the enclosure.
Hardware options installation Introduction If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server before beginning any installation procedure.
For hard drive connector locations, see "System board components (on page 8)." 6. Connect and route the cables. 7. Install the access panel (on page 13). 8. Install the server blade ("Installing a server blade" on page 17). Memory option You can expand server memory by installing PC2-5300 Registered DDR2 SDRAM DIMMs. The server supports up to 128 GB of memory using 16 8-GB DIMMs (eight DIMMs per processor).
Advanced ECC memory Advanced ECC memory is the default memory protection mode for this server blade. In Advanced ECC, the server blade is protected against correctable memory errors. The server blade provides notification if the level of correctable errors exceeds a pre-defined threshold rate. The server blade does not fail because of correctable memory errors.
2. Remove the server blade (on page 12). 3. Remove the access panel (on page 12). 4. Disconnect the hard drive cables. 5. Remove the DIMM baffle with the hard drives and cables in place. 6. Open the DIMM slot latches.
7. Install the DIMM. 8. Install the DIMM baffle. 9. Connect the hard drive cables. 10. Install the access panel (on page 13). 11. Install the server blade ("Installing a server blade" on page 17). Processor option WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts.
Locate and download the latest ROM version from the HP website (http://www.hp.com/support). Follow the instructions on the website to update the system ROM. 2. Power down the server blade (on page 11). 3. Remove the server blade (on page 12). 4. Remove the access panel (on page 12). 5. Remove the heatsink blank. Retain the heatsink blank for future use. CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. 6.
7. Open the processor retaining latch and the processor socket retaining bracket. IMPORTANT: Be sure the processor remains inside the processor installation tool. 8. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 9. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket.
10. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool.
11. Close the processor retaining bracket and the processor retaining latch. 12. Remove the thermal interface protective cover from the heatsink. CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws. Use the wrench supplied with the system to reduce the possibility of overtightening the screws.
13. Install the heatsink. Insert both screws, and then alternate tightening until the heatsink is seated properly. 14. Install the access panel (on page 13). 15. Install the server blade ("Installing a server blade" on page 17). Mezzanine card option Optional mezzanine cards are classified as Type I mezzanine cards and Type II mezzanine cards. The card type determines where it can be installed in the server blade.
4. Remove the mezzanine connector cover. 5. Install the mezzanine card. Press down on the connector to seat the board. 6. Install the access panel (on page 13). 7. Install the server blade ("Installing a server blade" on page 17).
Cabling Hard drive cabling CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped. Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable (on page 10).
Numerous configurations are possible. This section offers two possible configurations. For more information, see "USB support and functionality (on page 48)." Accessing a server blade with local KVM For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub. CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the sides of the connector. Failure to do so can result in damage to the equipment. 1.
1. Connect the SUV cable to the server blade. 2. Connect the video connector to a monitor. 3. Connect a USB hub to one USB connector. 4.
Software and configuration utilities Server blade deployment tools RBSU requirement for Linux deployment To properly install some versions of the Linux x64 operating system, the Linux x64 HPET Workaround selection in RBSU must be enabled. If this step is not performed, a kernel panic can occur during boot.
HP BladeSystem c-Class Advanced management iLO 2 is a standard component of ProLiant c-Class server blades that provides server health and remote server blade manageability. Its features are accessed from a network client device using a supported web browser. In addition to other features, iLO 2 provides keyboard, mouse, and video (text and graphics) capability for a server blade, regardless of the state of the host OS or host server blade.
be designated for PXE in RBSU. For NIC connector locations, refer to the documentation included with the server blade. NOTE: Actual NIC numeration depends on several factors, including the OS installed on the server blade. To deploy an OS to multiple server blades, install a PXE deployment server on a network. Deployment infrastructure IMPORTANT: To connect to a network with a Pass-Thru module, always connect the Pass-Thru module to a network device that supports Gigabit speed.
• o 10-Mb/s network adapter o CD-ROM drive Windows® repository server (Windows® or Linux deployment) o Windows® 2000 or Windows Server® 2003 OS installed o Network connection o CD-ROM drive o 1.5 GB of available disk space o TCP/IP networking and an IP address compatible with one of the following: the iLO 2 Diagnostic Port IP address or an assigned DHCP or static IP address o CD-ROM drive and/or diskette drive o Any of the following Java™ Runtime Environment versions: 1.3.1_02 1.3.1_07 1.
A number of third-party PXE deployment tools are available for Windows® and Linux. For additional information, refer to the HP website (ftp://ftp.compaq.com/pub/products/servers/management/pxe_wp.pdf). HP ProLiant Essentials Rapid Deployment Pack NOTE: To deploy server blades in an existing server blade enclosure, always use the most recent version of RDP available at the HP website (http://www.hp.com/servers/rdp). The RDP software is the preferred method for rapid, high-volume server deployments.
o Use iLO 2 to create an image file of the boot CD. o Copy the image of the boot CD to a location on the network or the client PC hard drive. 2. Remotely access the server blade through iLO 2. See "HP BladeSystem c-Class advanced management (on page 34)." 3. Click the Virtual Media tab. 4. Select the Virtual Media applet. 5. Use the Virtual Media applet to select the local CD or image file and connect the Virtual CD to the server blade. 6.
• iLO virtual floppy (on page 39) • PXE ("PXE deployment" on page 36) iLO virtual floppy To deploy with a boot diskette: 1. Do one of the following: o Insert the boot diskette into the client PC using the iLO 2 Remote Console. o Use iLO 2 to create an image file of the boot diskette. o Copy the image of the boot diskette to a location on the network or the client PC hard drive. 2. Remotely access the server blade through iLO 2. See "HP BladeSystem c-Class advanced management (on page 34)." 3.
• Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 49) • Installing software drivers directly from the CD. With systems that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software. • Enabling access to the Array Configuration Utility (on page 42), Array Diagnostic Utility (on page 50), and Erase Utility (on page 44) SmartStart is included in the HP ProLiant Essentials Foundation Pack.
The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server. NOTE: The server may not support all the following examples.
Configuring AMP modes Not all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported by the server. Advanced memory protection within RBSU enables the following advanced memory. • Advanced ECC Mode—Provides memory protection beyond Standard ECC. All single-bit failures and some multi-bit failures can be corrected without resulting in system downtime. • Online Spare Mode—Provides protection against failing or degraded DIMMs.
• Reconfiguring one or more logical drives • Viewing the current logical drive configuration • Deleting a logical drive configuration • Setting the controller to be the boot controller If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user guide.
ROMPaq utility The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system. Online versions of the ROMPaq utility are also available for updating the system firmware. The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions. For more information about the ROMPaq utility, see the HP website (http://www.
For more information, and to download the utility, refer to the StorageWorks L&TT website (http://h18006.www1.hp.com/products/storageworks/ltt). HP Systems Insight Manager HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.
The Vulnerability and Patch Management Pack is an all-in-one vulnerability assessment and patch management tool. It enables you to gain the upper hand in the war against hackers, worms, and Trojan software that exploit software security vulnerabilities by: • Enhancing system lifecycle management by incorporating vulnerability assessment and patching as integral parts of the system management process.
HP Insight Control Environment Suites HP Insight Control Environment and Insight Control Environment for BladeSystem are integrated suites of software that simplify the management of HP infrastructures. The HP Insight Control Environment suites are licensing options for HP infrastructure management software delivered on the Insight Control Management DVD.
NOTE: The server ships with the same version programmed on each side of the ROM. Safety and security benefits When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM. USB support and functionality USB support HP provides both standard USB 2.
Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server blade installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD.
• From within HP Insight Diagnostics (on page 49) For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Array Diagnostic Utility The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention.
If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 39) and its Assisted Path feature to install the operating system and latest driver support. NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are using the latest version of SmartStart. For more information, refer to the documentation provided with the SmartStart CD.
Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.
Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server. Important safety information Before servicing this product, read the Important Safety Information document provided with the server. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.
WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and software utilities, necessary to troubleshoot the problem. o You must have the appropriate Health Drivers and Management Agents installed on the server. To verify the server configuration, connect to the System Management homepage and select Version Control Agent.
• Server blade power-on problems flowchart (on page 60) • POST problems flowchart (on page 62) • OS boot problems flowchart (on page 64) • Server fault indications flowchart (on page 66) Start diagnosis flowchart Use the following flowchart to start the diagnostic process.
General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item See 1 "Symptom information (on page 55)" 2 "Loose connections (on page 56)" 3 "Service notifications (on page 56)" 4 The most recent version of a particular server blade or option firmware is available on the HP Support website (http://www.hp.com/support).
Item See 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 6 • Maintenance and service guides for p-Class server blades, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info) • Maintenance and service guides for c-Class server blades, located on the Documentation CD or the HP website (http://www.hp.
Server blade power-on problems flowchart Symptoms: • The server does not power on. • The system power LED is off or amber.
• The health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
Item Refer to 1 Server blade power-on problems flowchart (on page 60) 2 "POST error messages and beep codes (on page 68)" 3 "Video problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support) 4 "Symptom information (on page 55)" 5 "General memory problems are occurring" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
OS boot problems flowchart There are two ways to use SmartStart when diagnosing OS boot problems on a server blade: • Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade. • Use a local I/O cable and drive to connect to the server blade, and then restart the server blade.
Possible causes: • Corrupted OS • Hard drive subsystem problem • Incorrect boot order setting in RBSU Item See 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems flowchart (on page 62)" 3 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
* See the server blade OS boot problems flowchart (on page 64) Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 45) • Server boots, but the internal health LED, external health LED, or component health LED is red or amber Troubleshooting 66
NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation. Possible causes: • Improperly seated or faulty internal or external component • Unsupported component installed • Redundancy failure • System overtemperature condition Item See 1 "Management agents (on page 45)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
POST error messages and beep codes For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary information in the server documentation before removing, replacing, reseating, or modifying system components.
Battery replacement If the server blade no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery.
Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
Class B equipment Laser compliance This product may be provided with an optical storage device (that is, CD or DVD drive) and/or fiber optic transceiver. Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825-1. The product does not emit hazardous laser radiation. Each laser product complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No.
Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the device. To prevent electrostatic damage: • Avoid hand contact by transporting and storing products in static-safe containers.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 60°C (-40°F to 140°F) Storage -20°C to 60°C (-4°F to 140°F) Maximum wet bulb temperature 30°C (86°F) Relative humidity (noncondensing)** Operating 10% to 90% Shipping 10% to 90% Storage 10% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable.
Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller: • See the Contact HP worldwi
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part.
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web HP (http://www.hp.com/go/selfrepair). Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair).
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet. CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar.
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio. Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).
• Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. • Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
Technical support 84
Technical support 85
Acronyms and abbreviations ABEND abnormal end AMP Advanced Memory Protection ASR Automatic Server Recovery CSR Customer Self Repair DHCP Dynamic Host Configuration Protocol HP SIM HP Systems Insight Manager iLO 2 Integrated Lights-Out 2 IML Integrated Management Log NBP Network Bootstrap Program ORCA Option ROM Configuration for Arrays P2V physical to virtual PMP Performance Management Pack Acronyms and abbreviations 86
POST Power-On Self Test PSP ProLiant Support Pack PXE Preboot Execution Environment RBSU ROM-Based Setup Utility RDP Rapid Deployment Pack SUV serial, USB, video TFTP Trivial File Transfer Protocol UID unit identification USB universal serial bus V2P virtual to physical V2V virtual to virtual VCA Version Control Agent WfM Wired for Management Acronyms and abbreviations 87
Index A access panel 12, 13 accessing a server blade with local KVM 31 ACU (Array Configuration Utility) 42 ADU (Array Diagnostic Utility) 50 Advanced ECC memory 21, 42 ASR (Automatic Server Recovery) 43 Automatic Server Recovery (ASR) 43 B battery 69, 74 battery replacement notice 69, 74 beep codes 68 BIOS Serial Console 41 BIOS upgrade 44 BSMI notice 73 buttons 6 C cables 30, 56, 71 cabling 30 cabling, hard drive 30 Canadian notice 72 Care Pack 52 Change Control 51 component identification 6, 8 configur
HP ProLiant Essentials Performance Management Pack 46 HP ProLiant Essentials Server Migration Pack 45 HP ProLiant Essentials Virtualization Management Software 45 HP ProLiant Essentials Vulnerability and Patch Management Pack 45 HP Systems Insight Manager, overview 45 HP technical support 78 O I phone numbers 78 POST error messages 68 POST problems flowchart 62 Power On/Standby button 6, 7 powering down 11 powering up 11, 40 power-on problems flowchart 60 pre-diagnostic steps 53 preparation procedures 11
server features and options 19 service notifications 56 SmartStart autorun menu 39 SmartStart Scripting Toolkit 37 SmartStart, overview 39 specifications 77 specifications, environmental 77 specifications, server 77 start diagnosis flowchart 57 static electricity 76 StorageWorks Library and Tape Tools (L&TT) 44 support 50, 78 support packs 39 supported operating systems 51 SUV connector 10, 30 switches, interconnect 14 symbols on equipment 54 symptom information 55 system board battery 74 system board compo
