HP ProLiant BL495c Generation 5 Server Blade Maintenance and Service Guide Part Number 491031-004 April 2009 (Fourth Edition)
© Copyright 2008, 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S.
Contents Customer self repair ...................................................................................................................... 5 Parts only warranty service ......................................................................................................................... 5 Illustrated parts catalog ............................................................................................................... 16 Server blade components ..........................................
External USB functionality ............................................................................................................... 49 Component identification ............................................................................................................. 50 Front panel components ........................................................................................................................... 50 Front panel LEDs ................................................................
Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory.
• Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente.
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSRErsatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen.
Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP, deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje de envío.
periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.
Serviço de garantia apenas para peças A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
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Illustrated parts catalog Server blade components Item Description Spare part number Customer self repair (on page 5) 1 Access panel 490819-001 Mandatory1 2 Processors — — a) 2.3-GHz AMD Opteron™ Model 2356** 448035-001 Optional2 b) 2.1-GHz AMD Opteron™ Model 2352* ** 448033-001 Optional2 c) 1.9-GHz AMD Opteron™ Model 2347 HE* ** 457124-001 Optional2 d) 2.7-GHz AMD Opteron™ Model 2384* ** 505917-001 Optional2 e) 2.
Item Description Spare part number Customer self repair (on page 5) f) 2.4-GHz AMD Opteron™ Model 2378* ** 500514-001 Optional2 g) 2.3-GHz AMD Opteron™ Model 2376 HE* ** 515187-001 Optional2 h) 2.9-GHz AMD Opteron™ Model 2389* ** 534249-001 Optional2 i) 2.8-GHz AMD Opteron™ Model 2387* ** 534250-001 Optional2 j) 2.5-GHz AMD Opteron™ Model 2381 HE* ** 538607-001 Optional2 3 Heatsink with thermal grease 490817-001 Optional2 4 Solid state hard drives — — a) 64-GB, 2.
Item 10 11 Description Spare part number Customer self repair (on page 5) j) QLogic QMH4062 1GbE iSCSI BL-c Adapter 488081-001 Mandatory1 Hardware and plastics kit 490818-001 Mandatory1 a) Processor blank* — — b) DIMM baffle — — c) Battery tray* — — d) System connector cover* — — e) Processor cage* — — f) Server blade handle* — — g) Server blade handle release* — — h) Server blade handle spring* — — i) Server blade handle screw* — — Solid state hard drive cables* 4908
Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen. 3 No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden.
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Removal and replacement procedures Required tools You need the following items for some procedures: • T-15 Torx screwdriver (provided inside the access panel) • Flathead screwdriver • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 47) Safety considerations Before performing service procedures, review all the safety information.
CAUTION: When performing non-hot-plug operations, you must power down the server blade and/or the system. However, it may be necessary to leave the server blade powered up when performing other operations, such as hot-plug installations or troubleshooting. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions. This symbol indicates the presence of hazardous energy circuits or electric shock hazards.
Power down the server blade Before powering down the server blade for any upgrade or maintenance procedures, perform a backup of critical server data and programs. Depending on the Onboard Administrator configuration, use one of the following methods to power down the server blade: • Use a virtual power button selection through iLO 2. This method initiates a controlled remote shutdown of applications and the OS before the server blade enter standby mode. • Press and release the Power On/Standby button.
3. Remove the server blade. 4. Place the server blade on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD. Access panel To remove the component: 1. Power down the server blade (on page 23). 2.
5. Disconnect the hard drive cables. 6. Remove the hard drive. 7. Disconnect the hard drive cables from the hard drive. Retain for future use. To replace the component, reverse the removal procedure. DIMM baffle To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24).
4. Disconnect the hard drive cables. 5. Remove the hard drive ("Hard drive" on page 24). 6. Remove the DIMM baffle. To replace the component, reverse the removal procedure. DIMMs To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Disconnect the hard drive cables from the system board. 5. Remove the DIMM baffle ("DIMM baffle" on page 25).
For this procedure, removing the hard drive from the DIMM baffle is not required. 6. Remove the DIMM. To replace the component, reverse the removal procedure. Mezzanine card Optional mezzanine cards enable network connectivity and provide Fibre Channel support. For mezzanine card locations, see the system board components (on page 52). To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24).
To replace the component: 1. Install the mezzanine card. Press down above the back side of the connector to seat the card. 2. Install the access panel ("Access panel" on page 24). 3. Install the server blade. Front bezel To remove the component: WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3.
To replace the component, reverse the removal procedure. Server blade handle To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the front bezel ("Front bezel" on page 28). 5. Remove the server blade handle. To replace the component, reverse the removal procedure. Release button To remove the component: 1. Power down the server blade (on page 23). 2.
6. Remove the release button. To replace the component, reverse the removal procedure. Heatsink WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the heatsink.
To replace the component: 1. Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed. 2. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution. 3. Remove the thermal interface protective cover from the heatsink.
4. Install the heatsink. Insert both screws, and then alternate tightening until the heatsink is seated properly. 5. Install the access panel ("Access panel" on page 24). 6. Install the server blade. Processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or cache sizes.
5. Open the processor retaining latch and the processor socket retaining bracket. 6. Using your fingers, remove the failed processor. To replace the component: CAUTION: The pins on the processor socket are very fragile. Any damage to them may require replacing the system board. CAUTION: Failure to completely open the processor locking lever prevents the processor from seating during installation, leading to hardware damage. IMPORTANT: Be sure the processor remains inside the processor installation tool.
1. If the processor has separated from the installation tool, carefully re-insert the processor in the tool. 2. Align the processor installation tool with the socket and install the processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
3. Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. 4. Close the processor retaining bracket and the processor retaining latch. 5. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing. 6. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution.
CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws. Use the wrench supplied with the system to reduce the possibility of overtightening the screws. 7. Install the heatsink. Insert both screws, and then alternate tightening until the heatsink is seated properly. 8. Install the access panel ("Access panel" on page 24). 9. Install the server blade. Battery tray This component is available for use with future options.
2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove the battery tray. To replace the component, reverse the removal procedure. System board To remove the component: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Remove all hard drives ("Hard drive" on page 24). 5. Remove the DIMM baffle ("DIMM baffle" on page 25). 6.
11. Open the processor retaining latch and the processor socket retaining bracket. 12. Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: • Do not touch the processor socket contacts. • Always install the processor socket cover after removing the processor from the socket. • Do not tilt or slide the processor when lowering the processor into the socket. CAUTION: To avoid damage to the processor: • Handle the processor only by the edges.
13. Remove the system board assembly. To replace the system board: 1. Install the spare system board assembly. 2.
a. Remove the processor socket protective cover. b. Open the processor retaining latch and the processor socket retaining bracket. 3. Install the processor socket cover onto the processor socket of the failed system board. 4. Install the processor on the spare system board. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Refer to the server blade hood label for specific instructions.
5. Close the processor retaining latch and the processor socket retaining bracket. 6. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. 7. Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution. CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the heatsink is removed from the processor after it has been installed.
8. Install the heatsink ("Heatsink" on page 30). 9. Install all components removed from the failed system board. IMPORTANT: Install all components with the same configuration that was used on the failed system board. After you replace the system board, you must re-enter the server serial number and the product ID. 1. During the server startup sequence, press the F9 key to access RBSU. 2. Select the System Options menu. 3. Select Serial Number.
WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F). • Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. • Replace only with the spare designated for this product.
Cabling Hard drive cabling CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or crimped. Using the HP c-Class Blade SUV Cable The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration, and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV cable connectors, see "HP c-Class Blade SUV Cable (on page 54).
Numerous configurations are possible. This section offers two possible configurations. For more information, see "USB support and functionality (on page 49)." Accessing a server blade with local KVM For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub. CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the release buttons on the sides of the connector. Failure to do so can result in damage to the equipment. 1.
1. Connect the SUV cable to the server blade. 2. Connect the video connector to a monitor. 3. Connect a USB hub to one USB connector. 4.
Diagnostic tools Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance on ProLiant servers and server blades. This guide includes problemspecific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a language: • English (http://www.hp.
This functionality supports operating systems that may not be supported by the server blade. For operating systems supported by the server blade, see the HP website (http://www.hp.com/go/supportos). If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.
Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the ROM contains the current ROM program version, while the other side of the ROM contains a backup version. NOTE: The server ships with the same version programmed on each side of the ROM. USB support and functionality USB support HP provides both standard USB 2.0 support and legacy USB 2.
Component identification Front panel components Item Description 1 Local I/O connector 2 Serial label pull tab 3 Server blade handle button 4 Power On/Standby button 5 Server blade handle Component identification 50
Front panel LEDs Item Description Status 1 UID LED Blue = Identified Blue flashing = Active remote management Off = No active remote management 2 Internal health LED Green = Normal Flashing = Booting Amber = Degraded condition Red = Critical condition 3 NIC 1 LED Green = Network linked Green flashing = Network activity Off = No link or activity 4 NIC 2 LED Green = Network linked Green flashing = Network activity Off = No link or activity 5 Hard drive activity LED Green = Activity Off = No
System board components Item Description 1 DIMM slots 2 Hard drive data connector 2 3 Hard drive data connector 1 4 Hard drive power connector 1 5 Hard drive power connector 2 6 Internal USB connector 7 System battery 8 Enclosure connector 9 Battery tray 10 Mezzanine connector 1 (Type I only) 11 Mezzanine connector 2 (Type I or Type II) 12 System maintenance switch 13 Processor socket 1 14 Processor socket 2 Mezzanine connector definitions Item Connector Card support Mezzan
System maintenance switch Position Function Default 1* iLO 2 security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5* Password disabled Off 6* Reset configuration Off 7 Reserved Off 8 Reserved Off *To access redundant ROM, set S1, S5, and S6 to ON.
Accessing the redundant ROM If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If the system does not automatically switch to the redundant ROM, perform the following steps: 1. Power down the server blade (on page 23). 2. Remove the server blade (on page 23). 3. Remove the access panel ("Access panel" on page 24). 4. Change positions 1, 5, and 6 of the system maintenance switch to on. 5. Install the access panel. 6.
Specifications Environmental specifications Specification Value Temperature range* Operating 10°C to 35°C (50°F to 95°F) Shipping -40°C to 60°C (-40°F to 140°F) Storage -20°C to 60°C (-4°F to 140°F) Maximum wet bulb temperature 30°C (86°F) Relative humidity (noncondensing)** Operating 10% to 90% Shipping 10% to 90% Storage 10% to 95% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable.
Acronyms and abbreviations CSR Customer Self Repair HP SIM HP Systems Insight Manager iLO 2 Integrated Lights-Out 2 IML Integrated Management Log ISEE Instant Support Enterprise Edition OSEM Open Services Event Manager POST Power-On Self Test PSP ProLiant Support Pack RBSU ROM-Based Setup Utility SUV serial, USB, video UID unit identification USB universal serial bus Acronyms and abbreviations 56
WEBES Web-Based Enterprise Service Acronyms and abbreviations 57
Index A access panel 24 Array Diagnostic Utility (ADU) 48 B baffles 25 battery 16, 42 buttons 50 C cables 44 cabling 44 cautions 21 component identification 50, 52 components 50, 52 connectors 50, 52 CSR (customer self repair) 5 customer self repair (CSR) 5 HP Insight Diagnostics 21, 47 I IML (Integrated Management Log) 48 Insight Diagnostics 21, 47 Integrated Management Log (IML) 48 L LED, power button 51 LED, system power 51 LEDs 50 LEDs, NIC 51 LEDs, unit identification (UID) 53 M management tools
system battery 42 system board 37 system components 21, 50 system maintenance switch 52, 53 T tools 21, 47 Torx screwdriver 21 troubleshooting 47 U USB connectors 52, 54 USB support 49 utilities 47 V video connector 54 W warnings 21 Index 59
