Owner manual

6.
Collect all tools and utilities, su
software utilities, necessary to t
ch as a Torx screwdriver, loopback adapters, ESD wrist strap, and
roubleshoot the problem.
nagement Agents installed on the server.
To server configuration, connect to the System Management homepage and select
V list of names and versions of all installed HP drivers,
Managem p-to-date.
o H erver-specific information.
o H martStart CD for value-added software and drivers
requ load the current version of SmartStart from the
H martstart
o You must have the appropriate Health Drivers and Ma
verify the
ersion Control Agent. The VCA gives you a
ent Agents, and utilities, and whether they are u
P recommends you have access to the server documentation for s
P recommends you have access to the S
ired during the troubleshooting process. Down
P website (http://www.hp.com/servers/s ).
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
uct page.
erver
ed properly.
nd sockets
gnosis
to be used
• General diagnosis flowchart (on page 58)
Select the appropriate server model, and then click the
Troubleshoot a Problem link on the prod
Loose connections
Action:
• Be sure all power cords are securely connected.
• Be sure all cables are properly aligned and securely connected for all external and internal
components.
• Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
• If a fixed cable tray is available for the server, be sure the cords and cables connected to the s
are routed correctly through the tray.
• Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating
components.
• If a device has latches, be sure they are completely closed and locked.
• Check any interlock or interconnect LEDs that may indicate a component is not connect
• If problems continue to occur, remove and reinstall each device, checking the connectors a
for bent pins or other damage.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"
Start diagnosis flowchart (on page 57)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "
General dia
flowchart
(on page 58)." The General diagnosis flowchart is a generic troubleshooting process
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
• Start diagnosis flowchart (on page 57)
Troubleshooting 56