HP ProLiant BL45p Server Blade User Guide April 2005 (First Edition) Part Number 378424-001
© Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.
Contents Component identification 7 Server blade components ..................................................................................................................... 7 Front panel LEDs...................................................................................................................... 8 Front panel components.......................................................................................................... 10 Hot-plug SCSI hard drive LED combinations ................
HP ProLiant BL45p Server Blade User Guide Fibre channel adapter option.............................................................................................................. 40 Smart Array 6i Battery-Backed Write Cache Enabler option ............................................................ 41 Local I/O cabling 45 Using the local I/O cable.................................................................................................................... 45 Local administration using iLO ...
Contents 5 Change control and proactive notification.............................................................................. 77 Natural language search assistant ........................................................................................... 77 Care Pack................................................................................................................................ 78 Troubleshooting 79 Troubleshooting resources ..........................................................
HP ProLiant BL45p Server Blade User Guide European Union regulatory notice ................................................................................................... 108 Canadian notice (Avis Canadien)..................................................................................................... 109 Japanese notice................................................................................................................................. 110 BSMI notice ...............................
Component identification In this section Server blade components................................................................................................................7 Local I/O cable .............................................................................................................................17 Server blade enclosure bay numbering.........................................................................................17 iLO connections............................................
HP ProLiant BL45p Server Blade User Guide Front panel LEDs Item Description Status 1 UID LED Blue = Identified Blue flashing = Active remote management Off = No active remote management
Component identification Item Description Status 2 Health LED Green = Normal Green Flashing = Booting Amber = Degraded condition Red = Critical condition 3 NIC 1 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 4 NIC 2 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 5 NIC 3 LED* Green = Network linked Green flashing = Network activity Off = No link or activity 6 NIC 4 LED* Green = Network linked Green flashing =
HP ProLiant BL45p Server Blade User Guide Front panel components Item Description 1 Hot-plug SCSI hard drive bay 1 2 I/O port* 3 Power On/Standby button 4 Hot-plug SCSI hard drive bay 2 * The I/O port is used with the local I/O cable to perform some server blade configuration and diagnostic procedures.
Component identification Activity LED (1) Online LED (2) Fault LED Interpretation (3) On or flashing Flashing Off 11 Do not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is rebuilding or undergoing capacity expansion. On Off Off Do not remove the drive.
HP ProLiant BL45p Server Blade User Guide Rear panel components Item Description 1 Power connectors 2 Signal connector Internal components Primary system board (processors 1 and 2) (on page 13) Secondary system board (processors 3 and 4) (on page 15)
Component identification Primary system board (processors 1 and 2) Item Description 1 System maintenance switch (SW1) 2 DC filter module 3 Standard NIC mezzanine card 4 System battery 5 Processor 2 memory bank 2 6 Processor 2 memory bank 1 (shown populated) 13
HP ProLiant BL45p Server Blade User Guide Item Description 7 DIMMs 5-8 8 Processor socket 2 (shown populated) 9 SCSI backplane board connector 2 10 Fan connectors 11 Power button/LED board connector 12 SCSI backplane board connector 1 13 Processor socket 1 (shown populated) 14 DIMMs 1-4 15 Processor 1 memory bank 1(shown populated) 16 Processor 1 memory bank 2 17 Smart Array 6i Battery-Backed Write Cache Enabler (optional) 18 Smart Array 6i Controller 19 Power converter modul
Component identification Secondary system board (processors 3 and 4) Item Description 1 Power converter modules 2 Processor 4 memory bank 2 3 Processor 4 memory bank 1 (shown populated) 4 DIMMs 13-16 5 Processor socket 4 (shown populated) 6 Fan connectors 15
HP ProLiant BL45p Server Blade User Guide Item Description 7 Processor socket 3 (shown populated) 8 DIMMs 9-12 9 Processor 3 memory bank 1(shown populated) 10 Processor 3 memory bank 2 11 DC filter module System maintenance switch Position Function Default 1* iLO Security override Off 2 Configuration lock Off 3 Reserved Off 4 Reserved Off 5* Password disabled Off 6* Reset configuration Off 7 Reserved Off 8 Reserved Off *To access redundant ROM, set S1, S5, and S6
Component identification Local I/O cable Item Connector Description 1 Local I/O For connecting to the local I/O port on the server blade front panel 2 Video For connecting a video monitor 3 USB 1 For connecting a USB device 4 USB 2 For connecting a USB device 5 Serial For trained personnel to connect a null modem serial cable and perform advanced diagnostic procedures 6 iLO RJ-45 (10/100 Ethernet) For connecting an Ethernet to the server blade iLO interface from a client device Server
HP ProLiant BL45p Server Blade User Guide IMPORTANT: Note that server blade bay numbering in the figure is reversed when looking at the rear of the enclosure. iLO connections A single iLO connector resides on the server blade management module of the enhanced server blade enclosure. This RJ-45 connector enables remote manageability for each server blade in the enhanced server blade enclosure.
Component identification 19 For more information about the enhanced server blade enclosure, refer to the HP ProLiant BL p-Class Server Blade Enclosure Upgrade Installation Guide or the HP ProLiant BL p-Class Server Blade Enclosure Installation Guide. Server blade enclosure compatibility The HP ProLiant BL45p Server Blade requires the support of an HP BladeSystem p-Class Server Blade Enclosure with enhanced backplane components (enhanced server blade enclosure).
Operations In this section Power up the server blade.............................................................................................................21 Power down the server blade........................................................................................................22 Remove the server blade...............................................................................................................
HP ProLiant BL45p Server Blade User Guide For more information about iLO, refer to "Configuration and Utilities (on page 51)." Power down the server blade Power down the server blade using either of the following methods: • Press the Power On/Standby button on the server blade front panel. Be sure that the server blade is in standby mode by observing that the power LED is amber. This process may take 30 seconds, during which time some internal circuitry remains active.
Operations 4. Remove the server blade from the server blade enclosure. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure. Improper grounding can cause ESD.
Setup In this section Installing the HP BladeSystem components.................................................................................25 Verifying system components ......................................................................................................25 Connecting to the network............................................................................................................26 Installing server blade options..............................................................
HP ProLiant BL45p Server Blade User Guide Connecting to the network To connect the HP BladeSystem to a network, each server blade enclosure must be configured with a pair of network interconnects to manage signals between the server blades and the external network. For more information about interconnect options, refer to the HP website (http://www.hp.com/go/bladesystem/interconnects).
Setup 27 2. Repeat for the second server blade blank. 3. Install the server blade. When the server blade is fully inserted, it locks into place. The default setting for server blades initiates automatic power up. CAUTION: To prevent improper cooling and thermal damage, do not operate the server blade enclosure unless all bays are populated with either a component or a blank.
Hardware options installation In this section Processor option ...........................................................................................................................29 Memory option .............................................................................................................................34 Hard drive option..........................................................................................................................38 Fibre channel adapter option ......
HP ProLiant BL45p Server Blade User Guide • Always populate processor socket 2 with a processor or a 1P enabler board and a processor blank. If processor socket 2 is empty, the server blade does not boot. • The server blade supports configurations with one, two, or four processors. This server blade does not support a 3P configuration. • Always use AMD Opteron™ 800 Series processors purchased from HP. Removing a processor blank and 1P enabler board To install the component: 1.
Hardware options installation 31 Processor installation To install the component: 1. Back up all data on the hard drive. 2. Power down the server blade (on page 22). WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. 3. Remove the access panel. 4. Remove the processor blank and 1P enabler board, if necessary ("Removing a processor blank and 1P enabler board" on page 30).
HP ProLiant BL45p Server Blade User Guide CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket. Refer to the server blade hood label for specific instructions. 6. Close the processor socket locking lever. CAUTION: Be sure that the processor socket locking lever is closed after the processor is installed. The lever should close without resistance.
Hardware options installation 33 7. Remove the protective cover from the thermal interface. CAUTION: After the cover is removed, do not touch the thermal interface media. IMPORTANT: The heatsink is not reusable and must be discarded if removed from the processor after application. 8. Insert the heatsink and close the processor cage. Closing the processor cage aligns the heatsink.
HP ProLiant BL45p Server Blade User Guide 9. Close and secure the processor cage latch. Memory option The server blade ships with two DIMMs installed in memory bank 1 for each installed processor. Each processor has two banks, and each bank consists of two DIMM slots. CAUTION: Use only HP DIMMs. DIMMs from other sources may adversely affect data integrity. DIMM guidelines Observe the following DIMM installation guidelines: • All DIMMs must be PC3200 DDR 400-MHz SDRAM DIMMs.
Hardware options installation 35 • For optimal performance in most applications, populate memory bank 1 for every populated processor socket. • DIMM banks are active only when the corresponding processor socket is populated. Single- and dual-rank DIMMs PC3200 DIMMs can either be single- or dual-rank. While it is not normally important for you to differentiate between these two types of DIMMs, certain DIMM configuration requirements are based on these classifications.
HP ProLiant BL45p Server Blade User Guide Primary system board (processors 1 and 2) Item Description Memory bank 1-2 DIMM slots 1 and 2 Processor 1 memory bank 1 3-4 DIMM slots 3 and 4 Processor 1 memory bank 2 5-6 DIMM slots 5 and 6 Processor 2 memory bank 1 7-8 DIMM slots 7 and 8 Processor 2 memory bank 2
Hardware options installation Secondary system board (processors 3 and 4) Item Description Memory bank 1-2 DIMM slots 9 and 10 Processor 3 memory bank 1 3-4 DIMM slots 11 and 12 Processor 3 memory bank 2 5-6 DIMM slots 13 and 14 Processor 4 memory bank 1 7-8 DIMM slots 15 and 16 Processor 4 memory bank 2 Installing DIMMs To install the component: 1. Power down the server blade (on page 22). 2. Remove the server blade (on page 22). 3. Remove the access panel. 4. Open the DIMM slot latches.
HP ProLiant BL45p Server Blade User Guide 5. Install the DIMM. To remove DIMMs, reverse the installation procedure. For DIMM slots 1 and 2, remove the air baffle, if necessary. Refer to the instructions located on the air baffle. Hard drive option The server blade hot-plug SCSI hard drives have unique SCSI IDs that the system automatically sets. The IDs number from top to bottom on each server blade. IMPORTANT: Always populate hard drive bays starting with SCSI ID 0 (the top bay).
Hardware options installation 1. Remove the hard drive blank. NOTE: Port-colored items indicate hot-plug components. 2. Install the hard drive. 3. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-plug SCSI hard drive LED combinations" on page 10). 4. Resume normal server operations.
HP ProLiant BL45p Server Blade User Guide Fibre channel adapter option An optional dual port FC adapter enables FC support for clustering capabilities and SAN connection when used in conjunction with interconnect devices that support a SAN connection. Refer to “SAN Configuration (on page 63)" for more information about connecting to the SAN. Server blades can be configured for SAN connectivity when used with the following components.
Hardware options installation 4. Refer to the label on the FC adapter to verify compatibility with the server blade. 5. Install the FC adapter. Smart Array 6i Battery-Backed Write Cache Enabler option The optional BBWC enabler provides the system with a means for storing and saving data in the event of an unexpected system shutdown.
HP ProLiant BL45p Server Blade User Guide To install the component: 1. Remove the battery from the plastic carrier. NOTE: Before removing the battery from the carrier, be sure to unwrap the cable. NOTE: After removing the battery from the plastic carrier, discard the carrier and the cable. The only items required for use with this server blade are the battery and the BBWCE. 2. Install the battery on the BBWC memory module.
Hardware options installation 3. Install the BBWC memory module on the Smart Array 6i Controller.
Local I/O cabling In this section Using the local I/O cable ..............................................................................................................45 Local administration using iLO....................................................................................................45 Connecting locally to a server blade with video and USB devices ..............................................
HP ProLiant BL45p Server Blade User Guide 1. Use the RJ-45 network cable to connect the local client device to the local I/O cable. 2. Connect the local I/O cable to the I/O port on the server blade. CAUTION: Disconnect the local I/O cable when not in use. The port and connector do not provide a permanent connection. Rear RILOE connector performance degrades when the local I/O cable is connected, even if the RILOE connector on the cable is not in use.
Local I/O cabling 47 CAUTION: Before disconnecting the local I/O cable, observe the following guidelines: • Completely log out of the current RILOE session before disconnecting from the RILOE port. Do not remove the local I/O cable when the UID LED is flashing. • Always squeeze the locking buttons on the side of the server blade connector before disconnecting from the I/O port. Failure to do so can result in damage to the equipment.
HP ProLiant BL45p Server Blade User Guide 2. Connect a monitor to the video connector. 3. Connect a USB mouse to one USB connector. 4. Connect a USB keyboard to the second USB connector. Item Description 1 Server blade 2 Monitor 3 USB mouse 4 USB keyboard Accessing a server blade with local media devices Use the following configuration when configuring a server blade or loading software updates and patches from a CD-ROM, such as the SmartStart CD, or a diskette.
Local I/O cabling 1. Connect the local I/O cable to the server blade. 2. Connect the video connector to a monitor. 3. Connect a USB hub to one USB connector. 4. Connect the following to the USB hub: – USB CD-ROM drive – USB keyboard – USB mouse NOTE: HP recommends the use of a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The USB hub provides additional connections.
Configuration and utilities In this section Server blade deployment tools .....................................................................................................51 Configuration tools .......................................................................................................................63 Management tools ........................................................................................................................69 Diagnostic tools ...............................
HP ProLiant BL45p Server Blade User Guide For information on how to use these components with a Linux OS, refer to the HP website (http://h18000.www1.hp.com/products/servers/linux/documentation.html#howto s). ProLiant p-Class Advanced management RILOE Advanced is a standard component of ProLiant p-Class server blades that provides server health and remote server blade manageability. Its features are accessed from a network client device using a supported web browser.
Configuration and utilities 53 • Through an existing network (in the rack)—This method requires you to install the server blade in its enclosure and assign it an IP address manually or using DHCP. • Through the server blade I/O port – In the rack—This method requires you to connect the local I/O cable to the I/O port and a client PC.
HP ProLiant BL45p Server Blade User Guide Deployment overview When a PXE-enabled client boots, it obtains an IP address from a DHCP server. The client obtains the name of the NBP from the appropriate boot server. Then, the client uses TFTP to download the NBP from the boot server and executes the image. For each server blade being deployed, the PXE server must be connected to the NIC designated for PXE.
Configuration and utilities 55 – Any of the following Java™ Runtime Environment versions: 1.3.1_02 1.3.1_07 1.3.1_08 1.4.1 for Windows® users only 1.4.2 for Linux users only Access the Java™ Runtime Environment versions at the HP website (http://java.sun.com/products/archive/index.html).
HP ProLiant BL45p Server Blade User Guide • Windows® repository server (only required for Windows® deployment) – Windows® 2000 or Windows® 2003 OS installed – Network connection – CD-ROM drive – 1.5 GB of available disk space – TCP/IP networking and an IP address compatible with one of the following: the iLO Diagnostic Port IP address or an assigned DHCP or static IP address – CD-ROM drive and/or diskette drive – Any of the following Java™ Runtime Environment versions: 1.3.1_02 1.3.1_07 1.3.1_08 1.4.
Configuration and utilities 57 Static IP bay configuration automates the first step of BL p-Class blade deployment by enabling the RILOE management processor in each blade slot to obtain a predefined IP address without relying on DHCP. RILOE is immediately accessible for server deployment using Virtual Media and other remote administration functions.
HP ProLiant BL45p Server Blade User Guide PXE deployment PXE enables server blades to load an image over the network from a PXE server, and then execute it in memory. The first NIC on the server blade is the default PXE boot NIC, but any of the other NC series NICs can be configured to boot PXE. For more information, refer to "Network-Based PXE Deployment (on page 53)." NOTE: Actual NIC numeration depends on several factors, including the OS installed on the server blade.
Configuration and utilities 59 SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.
HP ProLiant BL45p Server Blade User Guide NOTE: For more information about hardware and cabling configurations, refer to the documents that ship with the server blade enclosure or diagnostic station. Two methods are available for CD-ROM deployment: • iLO Virtual CD-ROM (on page 60) • USB CD-ROM (on page 60) iLO virtual CD-ROM To deploy with a boot CD: 1. Do one of the following: – Insert the boot CD into the client PC that is using the RILOE Remote Console.
Configuration and utilities 61 To deploy with a boot CD: 1. Use the local I/O cable to connect a USB CD-ROM drive to the server blade. Refer to "Connecting locally to a server blade with video and USB devices (on page 47)." 2. Insert the boot CD into the USB CD-ROM drive. 3. Reboot the server blade. 4. After the server blade boots, follow the normal installation procedure for an OS.
HP ProLiant BL45p Server Blade User Guide Two methods are available for diskette image deployment: • iLO Virtual Floppy (on page 62) • PXE ("PXE deployment" on page 58) Creating a boot diskette The SmartStart Scripting Toolkit provides the tools and information for creating a boot diskette. For details, refer to the SmartStart Scripting Toolkit User Guide and download the latest version of the software from the HP website (http://www.hp.com/servers/sstoolkit).
Configuration and utilities 63 6. Use the RILOE Virtual Power Button feature to reboot the server blade. 7. After the server blade boots, follow the normal network installation procedure for the OS. SAN configuration The server blade provides FC support for SAN implementations. This solution uses an optional FCA that offers redundant SAN connectivity and optimization for HP StorageWorks products. The server blade is also compatible with certain third-party SAN products.
HP ProLiant BL45p Server Blade User Guide Re-entering the server serial number and product ID...................................................................68 SmartStart software SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.
Configuration and utilities • Displaying system information • Selecting the primary boot controller • Configuring memory options • Language selection 65 For more information on RBSU, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart). Using RBSU The first time you power up the server blade, the system prompts you to enter RBSU and select a language.
HP ProLiant BL45p Server Blade User Guide NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not automatically configure the array. You must run ORCA to configure the array settings. Drives installed Drives used RAID level 1 1 RAID 0 2 2 RAID 1 3, 4, 5, or 6 3, 4, 5, or 6 RAID 5 More than 6 0 None To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.
Configuration and utilities 67 For more information about BIOS Serial Console, refer to the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart).
HP ProLiant BL45p Server Blade User Guide • Setting the controller to be the boot controller If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user guide. For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD.
Configuration and utilities 69 Management tools List of tools: Automatic Server Recovery..........................................................................................................69 ROMPaq utility ............................................................................................................................69 Integrated Lights-Out technology.................................................................................................70 HP Systems Insight Manager ............
HP ProLiant BL45p Server Blade User Guide Integrated Lights-Out technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO independent of the host server and its operating system.
Configuration and utilities 71 Management Agents Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and third-party SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP.
HP ProLiant BL45p Server Blade User Guide Legacy USB support provides USB functionality in environments where USB support is normally not available. Specifically, HP provides legacy USB functionality at: • POST • RBSU • Diagnostics • DOS • Environments which do not support USB natively For more information on ProLiant USB support, refer to the HP website (http://www.compaq.com/products/servers/platforms/usb-support.html). Diagnostic tools List of tools: HP Insight Diagnostics ...............
Configuration and utilities 73 For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags). Survey Utility Survey Utility, a feature within Insight Diagnostics, gathers critical hardware and software information on ProLiant servers. This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website (http://www.hp.com/go/supportos).
HP ProLiant BL45p Server Blade User Guide For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Remote support and analysis tools List of tools: HP Instant Support Enterprise Edition .........................................................................................74 Web-Based Enterprise Service .....................................................................................................74 Open Services Event Manager ............................
Configuration and utilities 75 For more information, refer to the HP website (http://h18000.www1.hp.com/support/svctools/). Open Services Event Manager OSEM is a standalone tool that performs real-time reactive and proactive service event filtering, analysis, and notification. The tool gathers event data from SNMP traps or information provided over an HTTP interface and notifies an administrator or HP through SMTP and ISEE. For more information, refer to the HP website (http://h18000.www1.hp.
HP ProLiant BL45p Server Blade User Guide NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD, refer to the SmartStart website (http://www.hp.com/servers/smartstart) to be sure that you are using the latest version of SmartStart. For more information, refer to the documentation provided with the SmartStart CD. If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required.
Configuration and utilities • Works offline and online • Supports Microsoft®, Windows® 2000, Windows® Server 2003, Novell Netware, and Linux operating systems 77 IMPORTANT: This utility supports operating systems that may not be supported by the server. For operating systems supported by the server, refer to the HP website (http://www.hp.com/go/supportos).
HP ProLiant BL45p Server Blade User Guide Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html).
Troubleshooting In this section Troubleshooting resources............................................................................................................79 Server diagnostic steps .................................................................................................................80 Preparing the server for diagnosis ................................................................................................84 Symptom information...............................................
HP ProLiant BL45p Server Blade User Guide Server diagnostic steps This section covers the steps to take in order to diagnose a problem quickly. To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 86)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 89).
Troubleshooting This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.
HP ProLiant BL45p Server Blade User Guide These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system. Warnings and cautions WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/modulelevel repair.
Troubleshooting • Do not disable the power cord grounding plug. The grounding plug is an important safety feature. • Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times. • Unplug the power cord from the power supply to disconnect power to the equipment. • Do not route the power cord where it can be walked on or pinched by items placed against it.
HP ProLiant BL45p Server Blade User Guide Preparing the server for diagnosis 1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and humidity control. Refer to the server documentation for required environmental conditions. 2. Record any error messages displayed by the system. 3. Remove all diskettes and CDs from the media drives. 4. Power down the server and peripheral devices if you will be diagnosing the server offline.
Troubleshooting 85 • What events preceded the failure? After which steps does the problem occur? • What has been changed between the time the server was working and now? • Did you recently add or remove hardware or software? If so, did you remember to change the appropriate settings in the server setup utility, if necessary? • Has the server exhibited problem symptoms for a period of time? • If the problem occurs randomly, what is the duration or frequency? To answer these questions, the followi
HP ProLiant BL45p Server Blade User Guide • Check any interlock or interconnect LEDs that may indicate a component is not connected properly. • If problems continue to occur, remove and reinstall each device, checking the connectors and sockets for bent pins or other damage. Diagnostic steps To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 86)," and follow the appropriate diagnostic path.
Troubleshooting Item Refer to 2 "Power-on problems flowchart ("Server blade power-on problems flowchart" on page 91)" 3 "POST problems flowchart (on page 93)" 4 "OS boot problems flowchart (on page 95)" 5 "Server fault indications flowchart (on page 98)" 87
HP ProLiant BL45p Server Blade User Guide
Troubleshooting 89 General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the problem, or if the other flowcharts do not fix the problem, use the following flowchart. Item Refer to 1 "Symptom information (on page 84)" 2 "Loose connections (on page 85)" 3 "Service notifications (on page 85)" 4 Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.
HP ProLiant BL45p Server Blade User Guide
Troubleshooting Server blade power-on problems flowchart Symptoms: • The server does not power on. • The power on/standby LED is off or amber. • The health LED is red or amber. NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
HP ProLiant BL45p Server Blade User Guide
Troubleshooting POST problems flowchart Symptoms: • Server does not complete POST NOTE: The server has completed POST when the system attempts to access the boot device.
HP ProLiant BL45p Server Blade User Guide
Troubleshooting OS boot problems flowchart Symptoms: • Server does not boot a previously installed OS • Server does not boot SmartStart Possible Causes: • Corrupted OS • Hard drive subsystem problem Item Refer to 1 HP ROM-Based Setup Utility User Guide (http://www.hp.com/servers/smartstart) 2 "POST problems ("POST problems flowchart" on page 93)" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
HP ProLiant BL45p Server Blade User Guide Item Refer to 7 • "Operating system problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • "Contacting HP technical support or an authorized reseller" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support).
Troubleshooting 97
HP ProLiant BL45p Server Blade User Guide Server fault indications flowchart Symptoms: • Server boots, but a fault event is reported by Insight Management Agents (on page 71) • Server boots, but the internal health LED or external health LED is red or amber NOTE: For the location of server LEDs and information on their statuses, refer to the server documentation.
Troubleshooting Item Refer to 6 • "Hard drive problems" in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.com/support). • Server maintenance and service guide, located on the Documentation CD or the HP website (http://www.hp.com/products/servers/proliant-bl/pclass/info) 7 "HP Insight Diagnostics (on page 72)" or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website (http://www.hp.
HP ProLiant BL45p Server Blade User Guide
Troubleshooting 101 POST error messages and beep codes List of messages: Introduction to POST error messages.........................................................................................101 Invalid memory types were found on the same node. Please check DIMM compatibility. - Some DIMMs may not be used ............................................................................................................102 Fibre Channel Mezzanine/Balcony Not Supported. ......................................
HP ProLiant BL45p Server Blade User Guide Invalid memory types were found on the same node. Please check DIMM compatibility. - Some DIMMs may not be used Description: Invalid or mixed memory types were detected during POST. Action: Use only supported DIMM pairs when populating memory sockets. Refer to the applicable server user guide memory requirements. Fibre Channel Mezzanine/Balcony Not Supported. Audible Beeps: 2 short Description: The Fibre Channel adapter is not supported on the server.
Troubleshooting Node Interleaving disabled - Invalid memory configuration Description: Each node must have the same memory configuration to enable interleaving. Action: Populate each node with the same memory configuration and enable interleaving in RBSU. There must be a first DIMM in pair if second DIMM in pair is populated. Second DIMM in pair ignored. Description: The first DIMM socket in the pair is not populated. The second DIMM in the pair is not recognized or used. Action: Populate the DIMM socket.
Regulatory compliance notices In this section Regulatory compliance identification numbers ..........................................................................105 Federal Communications Commission notice ............................................................................106 Declaration of conformity for products marked with the FCC logo, United States only ...........107 Cables ...............................................................................................................
HP ProLiant BL45p Server Blade User Guide Federal Communications Commission notice Part 15 of the Federal Communications Commission (FCC) Rules and Regulations has established Radio Frequency (RF) emission limits to provide an interference-free radio frequency spectrum. Many electronic devices, including computers, generate RF energy incidental to their intended function and are, therefore, covered by these rules.
Regulatory compliance notices 107 Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
HP ProLiant BL45p Server Blade User Guide • Hewlett-Packard Company P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 • 1-281-514-3333 To identify this product, refer to the part, series, or model number found on the product. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.
Regulatory compliance notices 109 This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g. Bluetooth). This marking is valid for EU non-harmonized Telecom products. *Notified body number (used only if applicable—refer to the product label) Canadian notice (Avis Canadien) Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
HP ProLiant BL45p Server Blade User Guide Japanese notice BSMI notice
Regulatory compliance notices Korean notice A&B Class A equipment Class B equipment Battery replacement notice WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: • Do not attempt to recharge the battery. • Do not expose the battery to temperatures higher than 60°C (140°F).
HP ProLiant BL45p Server Blade User Guide For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal.
Electrostatic discharge In this section Preventing electrostatic discharge ..............................................................................................113 Grounding methods to prevent electrostatic discharge...............................................................114 Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.
HP ProLiant BL45p Server Blade User Guide Grounding methods to prevent electrostatic discharge Several methods are used for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis. Wrist straps are flexible straps with a minimum of 1 megohm ±10 percent resistance in the ground cords. To provide proper ground, wear the strap snug against the skin.
Specifications In this section Environmental specifications .....................................................................................................115 Server specifications...................................................................................................................
HP ProLiant BL45p Server Blade User Guide Depth 71.1 cm (28.00 in) Width 26.14 cm (10.29 in) Weight (maximum) 16.
Technical support In this section Before you contact HP................................................................................................................117 HP contact information...............................................................................................................117 Customer self repair....................................................................................................................
HP ProLiant BL45p Server Blade User Guide – Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. – If you have purchased a Care Pack (service upgrade), call 1-800-6333600. For more information about Care Packs, refer to the HP website (http://www.hp.com). • Outside North America, call the nearest HP Technical Support Phone Center.
Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility ADG Advanced Data Guarding (also known as RAID 6) ASR Automatic Server Recovery BBWC battery-backed write cache BIOS Basic Input/Output System DDR double data rate DHCP Dynamic Host Configuration Protocol
HP ProLiant BL45p Server Blade User Guide DNS domain name system ESD electrostatic discharge FC Fibre Channel FCA Fibre Channel Adapter I/O input/output IEC International Electrotechnical Commission iLO Integrated Lights-Out IML Integrated Management Log IP Internet Protocol ISEE Instant Support Enterprise Edition
Acronyms and abbreviations KVM keyboard, video, and mouse LED light-emitting diode NBP Network Bootstrap Program NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association NFS network file system NIC network interface controller ORCA Option ROM Configuration for Arrays OSEM Open Services Event Manager POST Power-On Self Test 121
HP ProLiant BL45p Server Blade User Guide PSP ProLiant Support Pack PXE preboot eXecution environment RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility RDP Rapid Deployment Pack RILOE Remote Insight Lights-Out Edition ROM read-only memory SA Smart Array SAN Storage Area Network SCSI small computer system interface
Acronyms and abbreviations SFP small form-factor pluggable SIM Systems Insight Manager SNMP Simple Network Management Protocol TCP/IP Transmission Control Protocol/Internet Protocol TFTP Trivial File Transfer Protocol TMRA recommended ambient operating temperature UID unit identification UPS uninterruptible power system USB universal serial bus VCA version control agent 123
HP ProLiant BL45p Server Blade User Guide WEBES Web-Based Enterprise Service WfM Wired for Management WINS Windows® Internet Naming Service
Index CSR (customer self repair) 118 customer self repair 118 D A additional information 117 ambient temperature 115 ASR (Automatic Server Recovery) 69, 119 authorized reseller 117 auto-configuration process 65 Automatic Server Recovery (ASR) 69, 119 Autorun Menu 64 B battery 111 Battery-Backed Write Cache Enabler 41 BIOS Serial Console 66 BIOS upgrade 69 boot diskette 62 boot options 66 BSMI notice 110 buttons 7 C cable connector identification 17 cables 17, 45, 85, 108 cabling 17, 26 Canadian not
HP ProLiant BL45p Server Blade User Guide H hard drive blanks 38 hard drive LEDs 10 hard drives 10, 38 hard drives, installing 38 hardware options 29 hardware options installation 29 Health Driver 69 health LEDs 8 help resources 117 HP Insight Diagnostics 72 HP ProLiant Essentials Foundation Pack 70 HP Systems Insight Manager, overview 70 HP Technical Support 117 I identification number, server 105 iLO (Integrated Lights-Out) 51, 52, 60, 62, 70 iLO Advanced Funtionality 52 iLO connector 17 Important
Index power cord 82 Power LED, location 8 power on problems flowchart 91 power problems 91 powering up 65 PPM failure LEDs 10 problem diagnosis 79, 80, 86 ProLiant Support Packs 76 PSPs, overview 76 PXE (preboot execution environment) 53, 58 PXE deployment 58 PXE deployment server 54 R rack stability 82 Rapid Deployment Pack 58 RBSU (ROM-Based Setup Utility) 64 rear panel connectors 12 redundant ROM 71 regulatory compliance notices 105 remote support and analysis tools 74, 75 Repository server 54 required
HP ProLiant BL45p Server Blade User Guide V video connector 17 virtual CD-ROM 60 virtual floppy 62 W warnings 82 Web-Based Enterprise Service 74 website, HP 117
