HP ProCurve Guest Management Software Administrator Guide ProCurve 5400zl Switches HP ProCurve Guest Management Software Installation and Getting Started Guide Administrator Guide
HP ProCurve Guest Management Software Administrator Guide
Copyright and Disclaimer Notices © Copyright 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. This document contains proprietary information, which is protected by copyright. No part of this document may be photocopied, reproduced, or translated into another language without the prior written consent of Hewlett-Packard. Publication Number 5998-0488 April 2010 Release 5.
Contents Chapter 1 Introduction 1 Introducing the Guest Management Software...................................2 About this guide................................................................................3 Important terms..........................................................................3 Conventions ................................................................................3 Related documentation ...............................................................
Guest Management Software Administrator Guide vi Contents
Chapter 1: Introduction 1 Introduction Contents Introducing the Guest Management Software - - - - - - - - - - - - - - - 2 About this guide - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3 HP ProCurve Networking support - - - - - - - - - - - - - - - - - - - - - 4
Guest Management Software Administrator Guide 2 1 Introduction Introducing the Guest Management Software The Guest Management Software makes it easy for office staff to manage guest accounts for an HP ProCurve public access wireless network. Key features include: • Running the Guest Management Software on a single or across multiple computers. • Managing guest accounts connected to APs on either a single or across multiple controllers. • Single or batch guest account creation.
Guest Management Software Administrator Guide 3 1 Introduction About this guide This guide explains how to install, configure, and operate the Guest Management Software. Important terms The following terms are used in this guide. Term Description Controller Refers to the MSM7xx controllers, both the Access controllers and Mobility controllers. VSC Virtual service community. VSCs are used to define the characteristics of a wireless network on a controller. SSID Service set identifier.
Guest Management Software Administrator Guide 4 1 Introduction Related documentation For information on related documentation, see the HP ProCurve Website at www.hp.com/go/procurve/manuals. HP ProCurve Networking support HP ProCurve Networking offers support 24 hours a day, seven days a week through a number of automated electronic services. The HP ProCurve Networking Web site, www.hp.com/go/procurve/support, provides up-to-date support information.
Chapter 2: Installation 2 Installation Contents Typical deployments - - - - - - - - - - - - - - - - - - - - - - - - - - - 6 Installation requirements - - - - - - - - - - - - - - - - - - - - - - - - - 7 Installation - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7 Starting for the first time - - - - - - - - - - - - - - - - - - - - - - - - - 8
Guest Management Software Administrator Guide 6 2 Installation Typical deployments The Guest Management Software can be installed on one or more computers, and works with any MSM7xx controller with a matching software version. Multiple computer deployment The following diagram shows a sample MSM7xx deployment with the Guest Management Software (GMS) installed on multiple computers. In this scenario, the Guest Management Software is installed on multiple computers at the reception desk in a large hotel.
Guest Management Software Administrator Guide 7 2 Installation Installation requirements MSM7xx Controllers purchased on April 15, 2010 or later, are entitled to the HP ProCurve Guest Management Software v5.4. Customers who have an active CarePack or Support Contract for an MSM7xx Controller are also entitled to the Guest Management Software. Printed instructions provided with the MSM7xx Controllers describe how to download the Guest Management Software installation package.
Guest Management Software Administrator Guide 8 2 Installation Note: The Guest Management Software should be installed from a Windows account that has administrator rights. Installing on a single computer To install the Guest Management Software, double-click the GMS_xxxx_Bxxx_install.exe file, which is located in the downloaded installation package. Follow the on-screen directions. The Guest Management Software will be installed in the folder of your choice.
Guest Management Software Administrator Guide 9 2 Installation A. Single or multiple computer installation Choose whether the Guest Management Software will be configured to run on a single or multiple computers and select Next. B. Database selection Choose the database that the Guest Management Software will use to store guest account information and select Next to configure its settings.
Guest Management Software Administrator Guide 10 2 Installation If running the Guest Management Software on a single computer, you can select Local (to use its own internal database) or a third-party database. If you plan to run the Guest Management Software on multiple computers, select a third-party database. See “Installing on multiple computers” on page 8 for more information. The Guest Management Software has been tested with the following third-party database engines: • PostGRE SQL 8.3.7 (Linux).
Guest Management Software Administrator Guide 11 To create a certificate: 1. Complete the certificate properties and select Next. 2. Define the certificate password and select Finish. Caution: The certificate password is also the administrator password. If you lose this password, you must re-install the software.
Guest Management Software Administrator Guide 12 2 Installation D. Addition of a controller to the database This step is optional. Controllers can be added later if desired. Note: Before adding a controller, make sure that no user is currently logged in to the controller management tool. After the CA certificate has been created, the Add Service Controller Wizard starts. Define the settings for a controller on your network and select Finish.
Guest Management Software Administrator Guide 13 2 Installation The Guest Management Software prompts you for the username and password used to access the controller. (The default values for both on all HP ProCurve controllers is admin, but if the controller has already been configured, the password at least will have been changed.) Select OK to complete initial configuration. Note: Any guest accounts already defined on the controller are removed during the initialization process.
Guest Management Software Administrator Guide 14 The Guest Management Software launches and the default Accounts tab appears. F. Define operator accounts (Optional) See “Create User Certificate” on page 50. G. Enable guest tracking See “Tracking guests” on page 39.
Chapter 3: Working with the Guest Management Software 3 Working with the Guest Management Software Contents Key concepts - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 16 Accounts tab - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 17 New account creation- - - - - - - - - - - - - - - - - - - - - - - - - - - 22 Service Controllers tab - - - - - - - - - - - - - - - - - - - - - - - - - - 28 Events Log tab - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 37 User Tracking
Guest Management Software Administrator Guide 16 3 Working with the Guest Management Software Key concepts This section covers key concepts for working with the Guest Management Software. Guest account management Guest account information created using the Guest Management Software is stored in the local Guest Management Software database or in a third-party database.
Guest Management Software Administrator Guide 17 3 Working with the Guest Management Software User certificates The login credentials for each operator account are defined using a certificate. These certificates are automatically created by the Guest Management Software based on information that you supply. See “Create User Certificate” on page 50. Accounts tab The Accounts tab enables operators and the administrator to view and manage guest accounts.
Guest Management Software Administrator Guide 18 3 Working with the Guest Management Software Accounts list By default, the Accounts list shows all defined guest accounts. Filters You can filter the display of guest accounts by selecting parameters in the Service Controller, State, VSC, Validity, and Features filters. In the Service Controller and VSC columns, you can select multiple items for a specific filter by holding down the Shift or Ctrl key as you select.
Guest Management Software Administrator Guide 19 3 Working with the Guest Management Software • Blue (Suspended): Account is inactive because it was suspended by an operator. Use the Activate/Resume button to re-activate the account. (Only Active accounts can be suspended.) • Yellow (Expired): Account is inactive because its duration has expired. Unique ID Unique account identifier. This number is automatically generated by the Guest Management Software when the account is created.
Guest Management Software Administrator Guide 20 3 Working with the Guest Management Software New Account(s) Starts the Guest Account Creation Wizard, which guides you through the process of creating one or more new guest accounts. See “New account creation” on page 22. Edit Starts the Edit Guest Account Wizard, which guides you through the process of modifying existing guest account settings.
Guest Management Software Administrator Guide 21 3 Working with the Guest Management Software Voucher contents • Unique ID: This number is automatically generated by the Guest Management Software when the account is created. • Creation date/time: Date and time the account was created. • Username: The name the guest must use to log in to the network. • Password: The password the guest must use to log in to the network.
Guest Management Software Administrator Guide 22 3 Working with the Guest Management Software New account creation When you select the New Account(s) button in the Accounts tab, the Guest Account Creation Wizard is launched. This wizard guides you through the process of creating one or more new guest accounts. You can create either individual accounts of a batch of accounts with the same parameters. To create a new account: 1.
Guest Management Software Administrator Guide 23 3 Working with the Guest Management Software 5. The Access-Controlled option must remain selected. From the Validity drop-down list select one of the following: • Custom Validity to define the access in the Guest Management Software. • Subscription Plan to use a subscription plan which has been pre-defined on the controller. See Defining subscription plans in the HP ProCurve MSM7xx Controllers Management and Configuration Guide. 6. Select Next. 7.
Guest Management Software Administrator Guide 24 3 Working with the Guest Management Software 8. Depending on which access control option you selected in the in the Define Account(s) Details window, do one of the following: a. If you selected Custom Validity in the first window of the Wizard, use the Define Custom Validity window to specify when this account becomes valid and the duration of this validity.
Guest Management Software Administrator Guide 25 3 Working with the Guest Management Software b. If you selected Subscription Plan in the Define Account(s) Details window, select the subscription plan from the drop-down menu in the Select a Subscription Plan window. Note: The subscription plans displayed in the drop-down menu are those that have been defined in the controller. Once you select a subscription plan, the plan attributes are displayed in this window.
Guest Management Software Administrator Guide 26 3 Working with the Guest Management Software To create several accounts: 1. In the Accounts tab, select the New Account(s) button to launch the Guest Account Creation Wizard. 2. From the Number of accounts drop-down list, select the number of new accounts to create or enter a value.
Guest Management Software Administrator Guide 27 3 Working with the Guest Management Software 3. Complete the fields in the Define Account(s) Details window. Optionally, specify the prefix that will be assigned to each new operator account. For example, with a prefix of “Cafe,” each operator account will be defined by a unique numerical suffix, for example Cafe000001, Cafe000002, etc. 4. Continue with the wizard, as described in “To create a new account:” on page 22.
Guest Management Software Administrator Guide 28 3 Working with the Guest Management Software Service Controllers tab The Service Controllers tab lets you view all controllers on which the Guest Management Software is currently managing guest accounts. Also, the Service Controllers tab allows you to add, edit, remove and restore controllers. The Service Controllers tab also lets you customize the guest login page. Select a controller in the list to view configuration information in the bottom two panes.
Guest Management Software Administrator Guide 29 3 Working with the Guest Management Software State Current state of the controller. By default, controllers are color-coded as follows. These colors are not configurable. • Red: The Guest Management Software is unable to communicate with the controller. This can occur for a number of reasons. For example: • There are network problems, or the controller is not operational.
Guest Management Software Administrator Guide 30 3 Working with the Guest Management Software Service Controller list operations • To select multiple controllers, hold down the Shift or Ctrl key as you select controllers in the list. • Select a column title to sort the events by the values in the column. • Select a controller in the list to view configuration information in the bottom two panes. The left pane displays configuration elements, and the right pane shows their configuration settings.
Guest Management Software Administrator Guide 31 3 Working with the Guest Management Software • Double-click a controller in the list to edit its IP address or DNS name, or the HTTPS or SOAP port values. See “Add Service Controller” on page 35. • Press Delete to remove the selected controller. In the Warning window, confirm that you want to remove the controller from the Group Management Software. • Press Ctrl-A to select all entries in the list.
Guest Management Software Administrator Guide 32 3 Working with the Guest Management Software Service Controller elements menu The elements menu displays additional information associated with the controller. This information includes VSCs, Subscription plans, and Account profiles. When you select a controller element in the list, the Guest Management Software displays basic configuration attributes for the controller menu items. The information is read-only.
Guest Management Software Administrator Guide 33 3 Working with the Guest Management Software VSCs A VSC (virtual service community) is a collection of configuration settings that define key operating characteristics of the controller and controlled access points. In most cases, a VSC is used to define the characteristics of a wireless network. The VSCs list displays the virtual service community elements associated with the controller. • VSC Name Name that identifies the virtual service community.
Guest Management Software Administrator Guide 34 3 Working with the Guest Management Software Subscription plans A subscription plan for a guest account defines the time period during which the account is available, the total amount of time allowed, and the billing information. Subscription plans are defined in the controller. The details displayed here are read-only. See Defining subscription plans in the HP ProCurve MSM7xx Controllers Management and Configuration Guide.
Guest Management Software Administrator Guide 35 3 Working with the Guest Management Software Add Service Controller (Administrator only) Starts the Add Service Controller Wizard, which guides you through the process of adding a new controller. When selected, Display and confirm the service controller’s certificate ensures increased security. For example, you can create certificates and digitally sign them.
Guest Management Software Administrator Guide 36 3 Working with the Guest Management Software Restore Service Controller (Administrator only) Performs the following operations on a controller: • Uploads the current CA, overwriting any existing CA that is already loaded. • Deletes all existing guest accounts on the controller. • Upload all active guest account definitions from the database to the controller.
Guest Management Software Administrator Guide 37 3 Working with the Guest Management Software Events Log tab Shows events that have been recorded by the Guest Management Software. This provides a history of all significant actions executed by each operator. Events Log list Select a column title to sort the events by the values in the column. • Timestamp: Time the event occurred. • Level: Severity level assigned to the event. • Operator: Operator that generated the event. • Details: Event description.
Guest Management Software Administrator Guide 38 3 Working with the Guest Management Software Event Log list operations • To select multiple events, hold down the Shift or Ctrl key as you select events in the list. • Select a column title to sort the events by the values in the column. • Press Delete to remove the selected events. • Press Ctrl-A to select all entries in the list. • Press Ctrl-C to copy all selected entries to the clipboard.
Guest Management Software Administrator Guide 39 3 Working with the Guest Management Software Select a row in the list to view detailed information in the Info box. Tracking guests To enable guest activity to be displayed through the User Tracking tab, guest tracking must be enabled both at the controller level and in the Guest Management Software.
Guest Management Software Administrator Guide 40 3 Working with the Guest Management Software 2. Enable the Remote syslog destination option. 3. Set the Server address field to the IP address of the computer that is running the Guest Management Software. 4. Define the User tracking filter if you want to reduce the number of logs that are sent. If the filter is blank, all logs are sent. 5. Select Save.
Guest Management Software Administrator Guide 41 3 Working with the Guest Management Software Setting tracking on multiple stations Select one station to act as the user tracking server. This station will send user tracking information to the other Guest Management Software stations. Note: An administrator or operator must be logged into the station acting as the user tracking server for user tracking information to be sent to the other Guest Management Software stations.
Guest Management Software Administrator Guide 42 3 Working with the Guest Management Software • Set Server UDP port to match the setting on the controller. Make sure that this port is not already used by another application (like another syslog server). This should show as an error in the Guest Management Software events log. 3. Select OK. User Tracking table The User Tracking table displays the following information for each connection. Timestamp Time the connection was created.
Guest Management Software Administrator Guide 43 3 Working with the Guest Management Software Buttons Refresh Update the list with the selected filter options. File menu The following configuration options are available on the File menu. Password Changes the login password for the current operator or administrator account. • If logged in as administrator, this will change the administrator password. • If logged in as an operator, the operator password will change.
Guest Management Software Administrator Guide 44 3 Working with the Guest Management Software Preferences (Administrator account only) Guest List Colors Enables you to set the colors that are used to indicate account states on the Accounts tab.
Guest Management Software Administrator Guide 45 3 Working with the Guest Management Software Application options Enables you to define global options for the application. Prompt for authentication if session is idle for When enabled, the Guest Management Software automatically logs out an administrator or operator if they are idle for more than the defined number of seconds. The login box is automatically displayed so the session can be re-established.
Guest Management Software Administrator Guide 46 3 Working with the Guest Management Software User tracking server These parameters control display of information on the User Tracking tab. • When the Guest Management Software is installed on a single computer with the local database option, guest tracking information is reported by the controllers and is forwarded to the Guest Management Software guest tracking server.
Guest Management Software Administrator Guide 47 3 Working with the Guest Management Software • When enabled: An operator or administrator can both define and change guest account passwords. Allow guest account passwords to be reprinted Controls the printing of guest account passwords. • When disabled: Vouchers that display guest account passwords can only be printed once. After that the password values are represented by a string of asterisks.
Guest Management Software Administrator Guide 48 3 Working with the Guest Management Software Predefined durations Enables you to customize the set of predefined durations that appear in the Define Custom Validity screen of the New / Edit Account Wizard when guest accounts are created.
Guest Management Software Administrator Guide 49 3 Working with the Guest Management Software Voucher options Enables you to customize what is printed on a voucher. To see what is printed on a voucher by default, see “Voucher contents” on page 21. Voucher disclaimer Enables you to customize the text that appears at the bottom of a printed voucher. Multiple vouchers per page Prints the maximum number of vouchers on a page. When disabled, only one voucher is printed per page.
Guest Management Software Administrator Guide 50 3 Working with the Guest Management Software Backup (Administrator and operator) This option creates a backup of the current database. The backup is created in the folder where the Guest Management Software was installed. By default this is: C:\Program Files\Colubris\Visitor Management Tool. Each time you create a backup, it is stored in a new folder identified with the backup date and time. The Guest Management Software retains the last five backups.
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