Security Solutions

2-8
Customer Needs Assessment
Types of Users
Recording Information about Users
As you collect information about network users, you may want to use a table
to record the information and to make that information more accessible.
Table 2-1 provides an example.
Table 2-1. Network Users
Group Location Access Times Network Resources Computer Skills
Human resources Main office,
southwest side
24 x 7 Server 10.1.1.50
Email
Internet
Printer 10.1.1.200
Color printer 10.1.1.210
Intermediate—mos
t have completed
the company’s
computer training.
Sales Main office,
southeast side
24 x 7 Server 10.1.2.50
Email
Internet
Printer 10.1.2.155
Color printer 10.1.2.156
Beginner—only
some have
completed the
company’s
computer training.
Accounting Main office,
northwest side
24 x 7 Server 10.1.1.50
Email
Internet
Printer 10.1.1.201
Color printer 10.1.1.210
Intermediate—mos
t have completed
the company’s
computer training.
Guests—platinum
partners
Main office lobby 8 a.m. to 5 p.m. Internet only Beginner to
intermediate