HP ProBook Notebook PC User Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. Intel is a trademark of Intel Corporation in the U.S. and other countries and is used under license. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Features Identifying hardware ............................................................................................................................. 1 Top components .................................................................................................................. 1 TouchPad ............................................................................................................ 1 Lights ..........................................................................
Troubleshooting wireless connection problems ................................................................................. 23 Cannot create a WLAN connection ................................................................................... 23 Cannot connect to a preferred network ............................................................................. 24 Network status icon is not displayed ..................................................................................
Checking your audio functions ........................................................................................... 38 Video .................................................................................................................................................. 39 Connecting an external monitor or projector ...................................................................... 39 Using the external monitor port .........................................................................
Step 1: Fully charge the battery ........................................................................ 55 Step 2: Disable Hibernation and Standby ......................................................... 56 Step 3: Discharge the battery ............................................................................ 56 Step 4: Fully recharge the battery ..................................................................... 57 Step 5: Reenable Hibernation and Standby ...........................................
10 Security Protecting the computer ..................................................................................................................... 82 Using passwords ................................................................................................................................ 83 Setting passwords in Windows .......................................................................................... 83 Setting passwords in Computer Setup ................................................
13 Management and printing Using Client Management Solutions ................................................................................................ 110 Configuring and deploying a software image ................................................................... 110 Managing and updating software ..................................................................................... 111 HP Client Manager for Altiris (select models only) ..........................................
1 Features Identifying hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer, follow these steps: 1. Select Start > My Computer. 2. In the left pane of the System Tasks window, click View system information. 3. Select the Hardware tab > Device Manager. You can also add hardware or modify device configurations using Device Manager.
Component Description (3) TouchPad scroll zone Scrolls up or down. (4) Right TouchPad button* Functions like the right button on an external mouse. *This table describes factory settings. To view or change pointing device preferences, select Start > Control Panel > Printers and Other Hardware > Mouse.
Lights Component Description (1) ● On: The computer is on. ● Blinking: The computer is in the Standby state. ● Off: The computer is off or in Hibernation. Power light (2) Caps lock light On: Caps lock is on. (3) Wireless light ● Blue: An integrated wireless device, such as a wireless local area network (WLAN) device, the HP Mobile Broadband Module (select models only), and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. ● On: HP QuickLook is on.
Component Description (1) ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to shut down the computer. Power button NOTE: Although you can shut down the computer with the power button, the recommended procedure is to use the Windows Shut Down command. ● When the computer is in the Standby state, press the button briefly to exit Standby. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Function keys Execute frequently used system functions when pressed in combination with the fn key. (3) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (4) Windows logo key Displays the Windows Start menu. (5) Windows applications key Displays a shortcut menu for items beneath the pointer.
Front components Component Description (1) ● White: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Drive light (2) Speakers (2) Produce sound. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Component Description NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Left-side components Component Description (1) ● Amber: A battery is charging. ● White: A battery is close to full charge capacity. ● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
Bottom components Component Description (1) Battery bay Holds the battery. (2) SIM slot (select models only) Contains a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. (3) Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Display components Component Description (1) Turns off the display and initiates Standby if the display is closed while the power is on. Internal display switch NOTE: (2) Internal microphones (2) The switch is not visible from the outside of the computer. Record sound. NOTE: If there is a microphone icon next to each microphone opening, your computer has internal microphones. (3) Webcam Records video and captures still photographs.
Wireless antennas (select models only) Component Description (1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWANs). (2) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLANs). *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Additional hardware components Component Description (1) Power cord* Connects an AC adapter to an AC outlet. (2) AC adapter Converts AC power to DC power. (3) Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by country or region.
Component 12 (2) Serial number (3) Product number (4) Warranty period (5) Model description (select models) ● Microsoft® Certificate of Authenticity—Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. This certificate is affixed to the bottom of the computer. ● Regulatory label—Provides regulatory information about the computer. The regulatory label is located inside the battery bay.
2 Wireless and local area network Using wireless devices Wireless technology transfers data across radio waves instead of wires. Your computer is equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.
Identifying wireless and network icons Icon Name Description Wireless (connected) Identifies the location of the wireless light and the wireless button on the computer. Also indicates that one or more of the wireless devices are on. Wireless (disconnected) Indicates that all of the wireless devices are off. HP Connection Manager Opens HP Connection Manager, which enables you to create a connection with an HP Mobile Broadband device (select models only).
Using Wireless Assistant software (select models only) A wireless device can be turned on or off using the Wireless Assistant software. If a wireless device is disabled by Computer Setup, it must be reenabled by Computer Setup before it can be turned on or off using Wireless Assistant. NOTE: Enabling or turning on a wireless device does not automatically connect the computer to a network or a Bluetooth-enabled device.
Using a WLAN device (select models only) With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably.
When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. The common security levels are Wi-Fi Protected Access (WPA) and Wired Equivalent Privacy (WEP). Because wireless radio signals travel outside the network, other WLAN devices can pick up unprotected signals and either connect to your network (uninvited) or capture information being sent across it.
Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If it is on, the wireless light is blue. If the wireless light is amber, press the wireless button. 2. Select Start > Connect To. 3. Select your WLAN from the list, and then type the network security key, if required. ● If the network is unsecured, meaning that anyone can access the network, a warning is displayed. Click Connect Anyway to accept the warning and complete the connection.
Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use wireless wide area networks (WWANs) to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a mobile phone network operator. Coverage for HP Mobile Broadband is similar to mobile phone voice coverage.
6. Remove the battery. 7. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. 8. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. 9. Turn the computer right-side up, and then reconnect external power and external devices. 10. Turn on the computer. Removing a SIM To remove a SIM: 20 1. Shut down the computer.
7. Press in on the SIM (1), and then remove it from the slot (2). 8. Replace the battery. 9. Turn the computer right-side up, and then reconnect external power and external devices. 10. Turn on the computer.
Using a Bluetooth wireless device A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devices.
Troubleshooting wireless connection problems Some possible causes for wireless connection problems include the following: ● Wireless device is not installed correctly or has been disabled. ● Wireless device or router hardware has failed. ● Network configuration (SSID or security) has been changed. ● Wireless device encountered interference from other devices. NOTE: Wireless networking devices are included with select computer models only.
Cannot connect to a preferred network Windows can automatically repair a corrupted WLAN connection: ● If there is a network status icon in the notification area, at the far right of the taskbar, right-click the icon, and then click Repair from the menu. Windows resets your network device and attempts to reconnect to one of the preferred networks. ● If an “x” is superimposed over the network status icon, one or more of your WLAN or LAN drivers are installed but the computer is not connected.
If you are provided with new wireless network keys and SSID for a network, and if you have previously connected to that network, follow the steps below to connect to the network: 1. Select Start > Control Panel > Network and Internet Connections > Network Connections. A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active, several will be displayed. 2. Right-click the network, and then click Properties. 3. Click the Wireless Networks tab.
Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: 1. Plug the network cable into the network jack (1) on the computer. 2. Plug the other end of the cable into a network wall jack (2).
3 Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows® to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Control Panel > Printers and Other Hardware > Mouse. Using the TouchPad To move the pointer, slide your finger across the TouchPad surface in the direction you want the pointer to go.
Function Hotkey Display system information. fn+esc Open Help and Support. fn+f1 Open the Print Options window. fn+f2 Switch the screen image. fn+f4 Initiate Standby. fn+f5 Initiate QuickLock. fn+f6 Decrease screen brightness. fn+f7 Increase screen brightness. fn+f8 Mute or restore speaker sound. fn+f9 Decrease speaker volume. fn+f11 Increase speaker volume.
In the Windows fn+esc display, the version of the system BIOS (basic input-output system) is displayed as the BIOS date. On some computer models, the BIOS date is displayed in decimal format. The BIOS date is sometimes called the system ROM version number. Opening Help and Support Press fn+f1 to open Help and Support.
Switching the screen image Press fn+f4 to switch the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, pressing fn+f4 alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor. Most external monitors receive video information from the computer using the external VGA video standard.
NOTE: Before you can use QuickLock, you must set a Windows user password or a Windows administrator password. For instructions, refer to Help and Support. To use QuickLock, press fn+f6 to display the Log On window and lock the computer. Then follow the instructions on the screen to enter your Windows user password or your Windows administrator password and access the computer. Decreasing screen brightness Press fn+f7 to decrease screen brightness.
Using HP QuickLook 3 HP QuickLook 3 allows you to save calendar, contact, inbox, and task information from Microsoft Outlook to the hard drive of your computer. Then, when the computer is off or in Hibernation, you can press the QuickLook button on the computer to view this information without waiting for the operating system to restart. Use QuickLook 3 to manage contact information, calendar events, e-mail information, and tasks without restarting your computer.
Enabling and disabling the embedded numeric keypad Press fn+num lk to enable the embedded numeric keypad. Press fn+num lk again to return the keys to their standard keyboard functions. NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer, an optional docking device, or an optional expansion product.
4 Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music and view pictures.
Component Description (1) Internal microphones (2) Record sound. (2) Webcam Records video and captures still photographs. (3) Speakers (2) Produce sound. (4) Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, or a headset. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Adjusting the volume You can adjust the volume using the following controls: ● ● Computer volume hotkeys—A combination of the fn key (1) and either the f9 (2), f11 (3), or f12 (4) function key: ◦ To mute or restore sound, press fn+f9. ◦ To decrease volume, press fn+f11. ◦ To increase volume, press fn+f12. Windows volume control: a. Click the Volume icon in the notification area, at the far right of the taskbar. b. Increase or decrease the volume by moving the slider up or down.
If the Volume icon is not displayed in the notification area, follow these steps to add it: ● a. Select Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices > Volume tab. b. Select the Place volume icon in the taskbar check box. c. Click Apply. Program volume control: Volume can also be adjusted within some programs. Multimedia software Your computer includes preinstalled multimedia software that allows you to play music and view pictures.
Audio Your computer enables you to use a variety of audio features: ● Play music using your computer speakers and/or connected external speakers ● Record sound using the internal microphones or connect an external microphone ● Download music from the Internet ● Create multimedia presentations using audio and images ● Transmit sound and images with instant messaging programs ● Stream radio programs (select models only) or receive FM radio signals ● Create or “burn” audio CDs using an external op
NOTE: For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. ▲ To confirm or change the audio settings on your computer, right-click the Sound icon on the taskbar, or select Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices.
▲ To connect a digital display device, connect the device cable to the DisplayPort. NOTE: If a properly connected external display device does not display an image, press fn+f4 to transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the computer display and the device.
External optical drive An external optical drive (purchased separately) expands the functionality of the computer. An external optical drive allows you to read data discs, play music, and watch movies. Identifying an external optical drive ▲ Select Start > My Computer. You will see a list of all the devices installed on your computer, including the connected external optical drive. Playing music NOTE: steps.
If Standby or Hibernation is accidentally initiated during playback of a disc: ● Your playback may be interrupted. ● You may see a warning message asking if you want to continue. If this message is displayed, click No. ● You may need to restart the CD or DVD to resume playback. Watching a movie An external optical drive allows you to watch movies from a disc. NOTE: steps. Be sure that the external optical drive is connected to your computer before beginning these 1. Turn on the computer. 2.
CAUTION: The region settings on your DVD drive can be changed only 5 times. The region setting you select the fifth time becomes the permanent region setting on the DVD drive. The number of region changes remaining is displayed on the DVD Region tab. To change settings through the operating system: 1. Select Start > My Computer. 2. Right-click in the window and select Properties > Hardware tab > Device Manager. 3. Click the "+" sign next to DVD/CD-ROM drives. 4.
6. Open the folder, and then drag the files to the drive that contains the blank disc. 7. Initiate the burning process as directed by the program you have selected. For specific instructions, refer to the software manufacturer's instructions. These instructions may be provided with the software, on disc, or on the manufacturer's Web site. Removing an optical disc (CD or DVD) 1.
Webcam Your computer includes an integrated webcam, located at the top of the display. The webcam can be used with a variety of software for the following functions: ● Capturing video ● Streaming video with instant message software ● Taking still photos NOTE: For information about using software designed for use with the integrated webcam, refer to the webcam software Help.
5 Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Standby and Hibernation. When Standby is initiated, the power light blinks and the screen clears. Your work is saved to memory. Exiting Standby is faster than exiting Hibernation. If the computer is in the Standby state for an extended period or if the battery reaches a critical battery level while in the Standby state, the computer initiates Hibernation.
If Standby is not displayed, follow these steps: a. Click the down arrow. b. Select Stand by from the list. c. Click OK. To exit Standby: ▲ Press the power button. When the computer exits Standby, the power light turns on and your work returns to the screen where you stopped working. NOTE: If you have set a password to be required when the computer exits Standby, you must enter your Windows password before your work will return to the screen.
Using the Power Meter The Power Meter is located in the notification area, at the far right of the taskbar. The Power Meter allows you to quickly access power settings and view the remaining battery charge. ● To access Power Options, right-click the Power Meter icon and select Adjust Power Properties. ● To display the percentage of remaining battery charge, double-click the Power Meter icon. Different power meter icons indicate whether the computer is running on battery or external power.
Viewing the current scheme ▲ Click the Power Meter icon in the notification area, at the far right of the taskbar. – or – Select Start > Control Panel > Performance and Maintenance > Power Options. Selecting a different power scheme ▲ Click the Power Meter icon in the notification area, at the far right of the taskbar, and then select a power scheme from the list. – or – a. Select Start > Control Panel > Performance and Maintenance > Power Options. b. Select a power scheme from the Power schemes list.
WARNING! Do not charge the computer battery while you are onboard aircraft. ● When you are charging or calibrating a battery ● When you are installing or modifying system software ● When you are writing information to a CD or DVD When you connect the computer to external AC power, the following events occur: ● The battery begins to charge. ● If the computer is turned on, the Power Meter icon in the notification area changes appearance.
Using battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is plugged into external AC power, the computer runs on AC power. If the computer contains a charged battery and is running on external AC power supplied through the AC adapter, the computer switches to battery power if the AC adapter is disconnected from the computer.
2. Insert the battery (1) into the battery bay, and rotate it downward (2) until it is seated. The battery release latch (3) automatically locks the battery into place. To remove the battery: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the battery release latch (1) to release the battery. 3. Pivot the battery (2) upward and remove the battery from the computer (3).
Charging may take longer if a battery is new, has been unused for 2 weeks or more, or is much warmer or cooler than room temperature. To prolong battery life and optimize the accuracy of battery charge displays, follow these recommendations: ● If you are charging a new battery, charge it fully before turning on the computer. ● Charge the battery until the battery light turns off.
The computer takes the following actions for a critical battery level: 54 ● If Hibernation is enabled and the computer is on or in the Standby state, the computer initiates Hibernation. ● If Hibernation is disabled and the computer is on or in the Standby state, the computer remains briefly in the Standby state, and then shuts down and loses any unsaved information.
Resolving a low battery level CAUTION: To reduce the risk of losing information when the computer reaches a critical battery level and has initiated Hibernation, do not restore power until the power light turns off. Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional expansion product or docking device ● Optional power adapter Resolving a low battery level when a charged battery is available 1.
To fully charge the battery: 1. Insert the battery into the computer. 2. Connect the computer to an AC adapter, optional power adapter, optional expansion product, or optional docking device, and then plug the adapter or device into external power. The battery light on the computer turns on. 3. Leave the computer plugged into external power until the battery is fully charged. The battery light on the computer turns off. Step 2: Disable Hibernation and Standby 1.
Step 4: Fully recharge the battery To recharge the battery: 1. Plug the computer into external power and maintain external power until the battery is fully recharged. When the battery is recharged, the battery light on the computer turns off. You can use the computer while the battery is recharging, but the battery will charge faster if the computer is off. 2. If the computer is off, turn it on when the battery is fully charged and the battery light has turned off.
Disposing of a used battery WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. Refer to the Regulatory, Safety and Environmental Notices for battery disposal information. Replacing the battery Computer battery life varies, depending on the power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms: ● The computer will not turn on when it is connected to the AC adapter and external power. ● The display does not turn on when the computer is connected to the AC adapter and external power. ● The power light is off when the computer is connected to the AC adapter and external power. To test the AC adapter: 1. Remove the battery from the computer. 2.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: 60 ● Press ctrl+alt+delete. Then, select Shut Down > Turn Off. ● Press and hold the power button for at least 5 seconds. ● Disconnect the computer from external power and remove the battery.
6 Drives Identifying installed drives To view the drives installed on the computer, select Start > My Computer. Handling drives Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply.
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Standby and allow the screen to clear, or properly disconnect the external hard drive. Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive. Do not touch the connector pins on a removable drive or on the computer.
Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete.
Using HP 3D DriveGuard HP 3D DriveGuard protects the hard drive by parking the drive and halting I/O requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation.
To open the software and change settings, follow these steps: 1. Double-click the icon in the notification area, at the far right of the taskbar. – or – Right-click the icon in the notification area, and then select Settings. 2. Click the appropriate button to change settings. 3. Click OK.
Replacing a hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on, in the Standby state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by briefly pressing the power button. Then shut down the computer through the operating system. To remove a hard drive: 66 1. Save your work. 2.
8. Slide the hard drive cover away from the computer to expose the hard drive. 9. Remove the 3 hard drive screws (1). 10. Pull the hard drive tab (2) to the right to disconnect the hard drive, and then lift the hard drive out of the hard drive bay (3). To install a hard drive: 1. Insert the hard drive into the hard drive bay (1). 2. Pull the hard drive tab (2) to the left to connect the hard drive.
68 3. Replace the 3 hard drive screws (3). 4. Align the tabs (1) on the hard drive cover with the notches on the computer, and then slide the cover (2) into place.
5. Replace the 3 screws on the bottom of the computer. 6. Replace the battery. 7. Turn the computer right-side up, and then reconnect external power and external devices. 8. Turn on the computer.
7 External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. These instructions may be provided with the software, on disc, or on the manufacturer’s Web site.
NOTE: The first time you connect a USB device, a message is displayed in the notification area to let you know the device is recognized by the computer. Stopping and removing a USB device CAUTION: To prevent loss of information or an unresponsive system, stop a USB device before removing it. CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To stop and remove a USB device: 1.
Using external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer. NOTE: HP external USB optical drives should be connected to the powered USB port on the right side of the computer. USB drives include the following types: ● 1.
Using an optional external optical drive An external optical drive connects to a USB port on the computer and enables you to use optical discs (CDs and DVDs). The computer provides one powered USB port on the right side of the computer. This port provides power to an external optical drive when used with a powered USB cable. An external optical drive connected to another USB port on the computer must be connected to AC power.
When the disc tray opens 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 3. Close the disc tray and place the disc in a protective case.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: 4. If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.
8 External media cards Using Digital Media Slot cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. The Digital Media Slot supports the following formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card Inserting a digital card CAUTION: To avoid damaging the digital card or the computer, do not insert any type of adapter into the Digital Media Slot.
Stopping and removing a digital card CAUTION: 1. Save your information and close all programs associated with the digital card. NOTE: 2. To prevent loss of data or an unresponsive system, stop a digital card before removing it. To stop a data transfer, click Cancel in the operating system Copying window. Stop the digital card: a. Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar.
9 Memory modules The computer has one memory module slot, which is located on the bottom of the computer inside the hard drive bay. The memory capacity of the computer can be upgraded by replacing the existing memory module in the memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components.
7. Remove the 3 screws from the bottom of the computer. 8. Slide the hard drive cover away from the computer to expose the memory module. 9. Remove the existing memory module: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
b. Grasp the edge of the memory module (2), and gently pull the module out of the memory module slot. To protect a memory module after removal, place it in an electrostatic-safe container. 10. Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. 80 a. Align the notched edge (1) of the memory module with the tab in the memory module slot. b.
11. Align the tabs (1) on the hard drive cover with the notches on the computer, and then slide the cover (2) into place. 12. Replace the 3 screws on the bottom of the computer. 13. Replace the battery. 14. Turn the computer right-side up, and then reconnect external power and external devices. 15. Turn on the computer.
10 Security Protecting the computer NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. Security features provided with your computer can protect the computer, personal information, and data from a variety of risks. The way you use your computer will determine which security features you need to use. The Windows® operating system offers certain security features.
Using passwords Most security features use passwords. Whenever you set a password, write down the password and store it in a secure location away from the computer. Note the following password considerations: ● Setup and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.
BIOS administrator passwords Function DriveLock user password Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. TPM embedded security password When enabled as a BIOS administrator password, protects access to the computer contents when the computer turns on, restarts, or exits Hibernation. This password requires the optional embedded security chip to support this security feature.
Managing a BIOS administrator password A BIOS administrator password is set, changed, and deleted in Computer Setup. To set this password in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator Password, and then press enter. 4.
5. When prompted for the new password, leave the field empty, and then press enter. 6. Read the warning. To continue, select YES. 7. When prompted to type your new password again, leave the field empty, and then press enter. 8. To save your changes and exit Computer Setup, click Save in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save changes and exit, and then press enter.
Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again.
Setting a DriveLock password To set a DriveLock password in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock Passwords, and then press enter. 4. Use a pointing device to click the hard drive you want to protect.
Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter. After 2 incorrect attempts to enter the password, you must shut down the computer and try again.
Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock Passwords, and then press enter. 4. Use a pointing device to select an internal hard drive.
Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock password, and then press enter. 4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5.
Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then press enter. 4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5.
Using Computer Setup security features Securing system devices You can disable or enable system devices from the following menus in Computer Setup: ● Boot Options ● Device Configurations ● Built-In Device Options ● Port Options To disable or reenable system devices in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3.
To view this general system information in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select File > System Information, and then press enter. NOTE: To prevent unauthorized access to this information, you must create a BIOS administrator password in Computer Setup.
Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you expose the computer to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
Using firewall software When you use the computer to access e-mail, a network, or the Internet, unauthorized persons may be able to gain access to the computer, your personal files, and information about you. Use the firewall software preinstalled on the computer to protect your privacy. McAfee Total Protection antivirus software is preinstalled on the computer. To access your software, select Start > All Programs > McAfee > Managing Services > Total Protection.
Installing critical security updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer was shipped.
Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, refer to the HP ProtectTools software Help.
Installing a security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. 1. Loop the security cable around a secured object. 2. Insert the key (1) into the cable lock (2). 3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock with the key. NOTE: Your computer may look different from the illustration. The location of the security cable slot varies by computer model.
11 Software updates Updating software Updated versions of the software provided with your computer are available either through the HP Update utility or on the HP Web site. The HP Update utility automatically checks for updates from HP. The utility runs at a specified interval and provides a list of support alerts, such as security enhancements, and optional software and driver updates.
To update the software using the HP Web site, follow these steps: 1. Identify your computer model, product category, and series or family. Prepare for a system BIOS update by identifying the BIOS version currently installed on the computer. For details, refer to the "Determining the BIOS version" section. If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
NOTE: After a message on the screen reports a successful installation, you may delete the downloaded file from your hard drive. Updating programs and drivers 1. Open your Web browser, go to http://www.hp.com/support, and then select your country or region. 2. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. 3. Click your specific product from the models listed. 4. Click your operating system. 5.
models. Select Show software for all supported models. If you have used HP SoftPaq Download Manager previously, go to Step 3. a. Select your operating system and language filters in the Configuration Options window. The filters limit the number of options that are listed in the Product Catalog pane. For example, if only Windows XP Professional is selected in the operating system filter, the only operating system that is displayed in the Product Catalog is Windows XP Professional. b.
12 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3.
Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first of each type of boot device (except for optical devices).
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
13 Management and printing Using Client Management Solutions Client Management Solutions software provides standards-based solutions for managing client (user) desktop, workstation, notebook, and tablet computers in a networked environment.
Managing and updating software HP provides several tools for managing and updating software on client computers: ● HP Client Manager for Altiris (select models only) NOTE: To download HP Client Manager for Altiris or to obtain more information about HP Client Manager for Altiris, see the HP Web site at http://www.hp.com.
● ● Help desk and problem resolution ◦ Management of help desk tickets ◦ Remote troubleshooting ◦ Remote problem resolution ◦ Client disaster recovery Software and operations management ◦ Ongoing client management ◦ HP system software deployment ◦ Application self-healing (the ability to identify and repair certain application problems) Altiris Solutions software provides easy-to-use software distribution capabilities.
HP CCM (Client Configuration Manager) (select models only) HP CCM (Client Configuration Manager) automates the management of software such as operating systems, programs, software updates, and content and configuration settings to ensure that each computer is maintained in the correct configuration. With these automated management solutions, you can manage software throughout the life cycle of the computer.
HP SSM (System Software Manager) HP SSM (System Software Manager) lets you remotely update system-level software on multiple systems simultaneously. When executed on a client computer, SSM detects versions of both hardware and software, and then updates designated software from a central repository, known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the HP driver download Web site and on the Support Software CD.
Using the HP Universal Print Driver (select models only) The HP Universal Print Driver Series for Windows is a single intelligent driver that replaces individual drivers for HP networked printers. NOTE: The HP Universal Print Driver is preinstalled on select computer models only. To download the HP Universal Print Driver or obtain more information about using it, see the HP Web site at http://www.hp.com/go/universalprintdriver (English only). To print using the HP Universal Print Driver: 1.
14 Cleaning guidelines This chapter provides the best practices and recommendations for safely cleaning and disinfecting your computer. Cleaning products Use the following products to safely clean and disinfect your computer. ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example, germicidal disposable wipes. These wipes come in a variety of brand names.
Cleaning procedures Follow the procedures in this section to safely clean your computer. WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is turned on. Before cleaning your computer, turn off the power to the computer by shutting down the computer, disconnecting external power, and then disconnecting all powered external devices. CAUTION: Do not spray cleaning agents or liquids directly on any computer surface.
15 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, memory size, system ROM, video revision, keyboard controller version, and wireless identification numbers. Restore Defaults Replace the configuration settings in Computer Setup with the original factory settings.
Select To do this TPM Embedded Security Enable/disable support for Trusted Platform Module (TPM) Embedded Security, which protects the computer from unauthorized access to owner functions available in Embedded Security for ProtectTools. For more information, refer to the ProtectTools software Help. NOTE: You must have a setup password to change this setting. Automatic DriveLock Enable/disable Automatic DriveLock support.
Select Device Configurations To do this ● Enable/disable Display Diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (enabled by default). ● Enable/disable SD Card boot (enabled by default). ● Enable/disable floppy boot (enabled by default). ● Enable/disable PXE Internal NIC boot (enabled by default). ● Set the Express Boot Popup delay in seconds. ● Set the boot order. ● Enable/disable USB legacy support (enabled by default).
Select Built-In Device Options Port Options (all are enabled by default) To do this ● Enable/disable Dual Core CPU (select models only; enabled by default). ● Enable/Disable Unified Extensible Firmware Interface (UEFI) mode (disabled by default). ● Turn the Numlock state at boot on or off. ● Enable/disable the wireless button state (enabled by default). ● Enable/disable the embedded WLAN device (enabled by default).
Select To do this ● Enable/disable the USB port. CAUTION: Disabling the USB port also disables MultiBay devices and ExpressCard devices on the advanced port replicator. ● Enable/disable the 1394 port. Set Security Level Change, view, or hide security levels for all BIOS menu items. Restore Security Defaults Restore the default security settings.
Index A AC adapter connecting 50 identifying 11 administrator password 83 airport security devices 62 Altiris Deployment Solutions 110 applications key, Windows 5 audio devices, connecting external 38 audio functions, checking 38 audio-in (microphone) jack 6, 35 audio-out (headphone) jack 6, 35 Automatic DriveLock password entering 91 removing 92 B battery calibrating 55 charging 52, 55 conserving power 57 disposing 58 identifying 11 inserting 51 low battery levels 53 recharging 57 removing 51 replacing 58
setting MultiBoot Express prompt 109 System Configuration menu 121 System Diagnostics menu 121 Computer Setup utility 110 connecting to a LAN 26 connecting to a WLAN 18 connection, external power 50 connector, power 7 conservation, power 57 cord, power 11 corporate WLAN connection 18 critical battery level 54 D deployment, software 110 device configurations 122 device security 93 digital card inserting 76 removing 77 stopping 77 Digital Media Slot 6, 76 Disk Cleanup software 63 Disk Defragmenter software 63
J jacks audio-in (microphone) 6, 35 audio-out (headphone) 6, 35 RJ-45 (network) 7 K keyboard hotkeys, identifying 27 keyboard, cleaning 117 keypad, embedded enabling and disabling 33 identifying 32 switching key functions 33 using 32 keypad, external num lock 33 using 33 keys esc 5 fn 5 function 5 keypad 5 num lk 5 Windows applications 5 Windows logo 5 L labels Bluetooth 12 HP Mobile Broadband Module 12 Microsoft Certificate of Authenticity 12 regulatory 12 serial number 11 SIM 12 wireless certification 12
regulatory information regulatory label 12 wireless certification labels 12 release latch, battery 8 restore security defaults 124 restore the factory settings 120 RJ-45 (network) jack, identifying 7 RJ-45 (network) lights, identifying 7 run-in test 121 S S-Video 30 SATA (Serial Advanced Technology Attachment) devices AHCI (Advanced Host Controller Interface) 122 IDE (Integrated Drive Electronics) 122 screen brightness hotkeys 31 screen image, switching 30 scrolling regions, TouchPad 2 SD Memory Card 76 Sec
Windows applications key, identifying 5 Windows logo key, identifying 5 Wireless Assistant software 15 wireless button 14 wireless button, identifying 4 wireless certification label 12 wireless controls button 14 operating system 14 wireless icon 14 wireless light 14 wireless light, identifying 3 wireless network (WLAN) connecting 18 corporate WLAN connection 18 equipment needed 16 functional range 18 public WLAN connection 18 security 16 wireless network problems, troubleshooting 23 wireless wide area netw
