HP ProBook Notebook PC User Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a registered trademark of Intel Corporation in the U.S. and other countries. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Features ........................................................................................................................................................... 1 Identifying hardware ............................................................................................................................. 1 Top components .................................................................................................................. 1 TouchPad ..................................
Troubleshooting wireless network problems ...................................................................................... 22 Cannot create a WLAN connection ................................................................................... 22 Cannot connect to a preferred network ............................................................................. 23 Network status icon is not displayed ..................................................................................
Increasing speaker volume ............................................................................... 38 Using HP FastLook ............................................................................................................................ 39 Using keypads .................................................................................................................................... 39 Using the embedded numeric keypad .........................................................................
Customizing power plans .................................................................................. 56 Setting password protection on wakeup ............................................................................ 56 Using HP Power Assistant ................................................................................................................. 57 Starting HP Power Assistant ..............................................................................................
7 External devices ............................................................................................................................................ 76 Using a USB device ........................................................................................................................... 76 Connecting a USB device .................................................................................................. 76 Stopping and removing a USB device ..........................................
Using firewall software ..................................................................................................................... 100 Installing critical security updates ..................................................................................................... 100 Using HP ProtectTools Security Manager (select models only) ....................................................... 101 Installing a security cable ...........................................................................
15 Management and Printing ........................................................................................................................ 128 Using Client Management Solutions ................................................................................................ 128 Configuring and deploying a software image ................................................................... 128 Managing and updating software ...............................................................................
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1 Features Identifying hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer, follow these steps: 1. Select Start > Computer > System Properties. 2. In the left pane, click Device Manager. You can also add hardware or modify device configurations using Device Manager.
Component Description (1) To turn the TouchPad on and off, quickly double-tap the TouchPad off indicator. TouchPad off indicator NOTE: When the TouchPad is active, the light is off. (2) TouchPad* Moves the pointer and selects or activates items on the screen. (3) Left TouchPad control* Functions like the left button on an external mouse. (4) Right TouchPad control* Functions like the right button on an external mouse. *This table describes factory settings.
Component Description (5) ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device, HP Mobile Broadband Module (select models only), and/or a Bluetooth® device (select models only), is on. ● Amber: All wireless devices are off. ● On: The speaker sound is muted. ● Off: The speaker sound is not muted.
Component Description (1) ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to shut down the computer. Power button NOTE: Although you can shut down the computer with the power button, the recommended procedure is to use the Windows Shut down command. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description (2) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (3) Windows logo key Displays the Windows Start menu. NOTE: This feature does not exist if you are using the Linux operating system. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. NOTE: This feature does not exist if you are using the Linux operating system.
Right-side components Component Description (1) ● Amber: A battery is charging. ● White: A battery is close to full charge capacity. ● Off: If the computer is plugged into an external power source, the light turns off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.
Component Description (5) Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Also connects an optional headset microphone. Audio-out (headphone)/Audio-in (microphone) jack NOTE: When a device is connected to the headphone jack, the computer speakers are disabled. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Bottom components Component Description (1) Battery release latches (2) Release the battery from the battery bay. (2) Battery bay Holds the battery and the subscriber identity module (SIM). (3) Service access door release latches (2). Release the service access door. (4) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Display components Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. (2) Internal microphone Records sound. (3) Webcam light On: The webcam is in use. (4) Webcam (select models only) Records audio and video and captures still photographs. Wireless antennas Your computer has at least two antennas that send and receive signals from one or more wireless devices.
Component Description (1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWANs). (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). * For optimal transmission, keep the area immediately around the antennas free from obstructions.
Additional hardware components Component Description (1) Power cord* Connects an AC adapter to an AC outlet. (2) AC adapter Converts AC power to DC power. (3) Battery Powers the computer when the computer is not plugged into external power. *Power cords vary in appearance by country or region.
◦ Product name (1). This is the product name affixed to the front of the computer. ◦ Serial number (s/n) (2). This is an alphanumeric identifier that is unique to each product. ◦ Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. ◦ Warranty period (4). This number describes the duration of the warranty period for the computer.
2 Wireless, local area network, and modem Using wireless devices Wireless technology transfers data across radio waves instead of wires. Your computer is equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.
Identifying wireless and network icons Icon Name Description Wireless (connected) Identifies the location of the wireless light and the wireless hotkey on the computer. Also indicates that one or more of the wireless devices are on. This icon appears in the system tray when a device is enabled or on. Wireless (disconnected) Indicates that all of the wireless devices are off. This icon appears when HP Wireless Assistant shows that all devices are disabled or off.
Using the wireless hotkey The computer has a wireless hotkey (fn+f9), one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is on (white) when you turn on the computer. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, at least one wireless device is on.
Select Start > All Programs > HP > HP Connection Manager. For more details about using HP Connection Manager, refer to the HP Connection Manager software Help. Using operating system controls Some operating systems also offer a way to manage integrated wireless devices and the wireless connection. For example, Windows provides the Network and Sharing Center that allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems.
As your network grows, additional wireless and wired computers can be connected to the network to access the Internet. For help in setting up your WLAN, refer to the information provided by your router manufacturer or your ISP.
generate a new key for every packet. It also generates different sets of keys for each computer on the network. ● Close your network. If possible, prevent your network name (SSID) from being broadcast by the wireless transmitter. Most networks initially broadcast the name, telling any computer nearby that your network is available. By closing the network, other computers are less likely to know that your network exists.
Roaming to another network When you move your computer within range of another WLAN, Windows attempts to connect to that network. If the attempt is successful, your computer is automatically connected to the new network. If Windows does not recognize the new network, follow the same procedure you used initially to connect to your WLAN.
4. Unplug the power cord from the AC outlet. 5. Turn the computer upside down on a flat surface, with the battery bay toward you. 6. Remove the battery. 7. Insert the SIM into the SIM slot, and gently slide the SIM into the slot until it is firmly seated. 8. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. 9. Turn the computer right-side up. 10. Reconnect external power. 11. Reconnect external devices. 12. Turn on the computer.
7. Press in on the SIM (1), and then remove it from the slot (2). 8. Replace the battery. 9. Turn the computer right-side up. 10. Reconnect external power. 11. Reconnect external devices. 12. Turn on the computer.
Using a Bluetooth wireless device (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devi
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Windows Help and Support for more information. 1. Select Start > Computer > System properties. 2. In the left pane, click Device Manager. 3. Identify the WLAN device from the Network adapters list.
Current network security codes are unavailable If you are prompted for a network key or a name (SSID) when connecting to a WLAN, the network is protected by security. You must have the current codes to make a connection on a secure network. The SSID and network key are alphanumeric codes that you enter into your computer to identify your computer to the network.
If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, refer to the router manufacturer's instructions. Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (not included). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: 1.
If the modem cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end (2) of the cable toward the computer. Connecting a modem cable WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable (purchased separately) or telephone cable into the RJ-45 (network) jack. To connect a modem cable: 1. Plug the modem cable into the modem jack (1) on the computer. 2.
3. Plug the country- or region-specific modem cable adapter (3) into the telephone wall jack. Selecting a location setting Viewing the current location selection To view the current location setting for the modem, follow these steps: 1. Select Start > Control Panel. 2. Click Clock, Language, and Region. 3. Click Regional and Language Options. 4. Your location is displayed under Location.
To add a location setting for the modem, follow these steps: 1. Select Start > Control Panel > Hardware and Sound > Phone and Modem Options. 2. Then click the Dialing Rules tab. 3. Click New. (The New Location window is displayed.) 4. In the Location name box, type a name (such as “home” or “work”) for the new location setting. 5. Select a country or region from the Country/region drop-down list.
● 4. Click Edit. 5. Click either Tone or Pulse. 6. Click OK twice. Check the telephone number you are dialing and the response of the remote modem. Dial a telephone number, make sure there is a response from the remote modem, and then hang up. ● Set the modem to ignore dial tones. If the modem receives a dial tone it does not recognize, it does not dial and displays a “No Dial Tone” error message. To set the modem to ignore all dial tones before dialing, follow these steps: 1.
3 Pointing devices and keyboard Component Description (1) ● When the TouchPad is active, the light is off. ● When the TouchPad is inactive, the light is amber. TouchPad off indicator To switch between active and inactive, quickly double-tap the TouchPad off indicator. (2) TouchPad Moves the pointer and selects or activates items on the screen. (3) Left TouchPad control Use the left side of the TouchPad control like the left button on an external mouse.
Using the TouchPad Turning the TouchPad on and off The TouchPad is turned on at the factory. When the TouchPad is active, the light is off. To turn the TouchPad on or off, quickly double-tap the TouchPad off indicator. Navigating To move the pointer, touch and slide your finger across the TouchPad surface in the direction you want the pointer to go. Use the left and right TouchPad controls like the corresponding controls on an external mouse. The scroll zone is the area above the TouchPad controls.
Selecting Use the left and right TouchPad controls like the corresponding controls on an external mouse. Using TouchPad gestures The TouchPad supports a variety of TouchPad gestures. To activate the TouchPad gestures, place two or three fingers on the TouchPad at the same time as described in the following sections.
NOTE: You can scroll and pinch anywhere on the TouchPad surface, including the control area. However, the rotate gesture can be done only on the TouchPad. The TouchPad gestures described in this section are enabled at the factory. To disable or reenable these gestures: 1. Double-click the Synaptics icon in the notification area, at the far right of the taskbar, and then click the Device Settings tab. 2. Select the device, and then click Settings. 3.
Rotating Rotating allows you to rotate items such as photos and pages. To rotate these items, anchor your left forefinger on the TouchPad. Move the right forefinger around the anchored finger in a sweeping motion, moving from twelve o’clock to three o’clock. To reverse the rotation, move your right forefinger from three o’clock to twelve o’clock. NOTE: Rotating must be done on the TouchPad itself, not on the control area.
Connecting an external mouse You can connect an external USB mouse to the computer using one of the USB ports on the computer. A USB mouse can also be connected to the system using the ports on an optional docking device or expansion product. Using the keyboard Using hotkeys Hotkeys are combinations of the fn key (1) and either the esc key (2) or one of the function keys (3). The icons on the f1 through f12 keys represent the hotkey functions.
Function Hotkey Display system information fn+esc Initiate Sleep fn+f1 Open the Print Options window fn+f2 Open HP Power Assistant fn+f3 Switch the screen image fn+f4 Open FastLook fn+f5 Open the Web browser fn+f6 Decrease screen brightness fn+f7 Increase screen brightness fn+f8 Turn wireless features on and off fn+f9 Mute or restore speaker sound fn+f10 Decrease speaker volume fn+f11 Increase speaker volume fn+f12 To use a hotkey command on the computer keyboard, follow either o
To exit Sleep, briefly press the power button or press any key on the keyboard. The function of the fn+f1 hotkey can be changed. For example, you can set the fn+f1 hotkey to initiate Hibernation instead of Sleep. NOTE: In all Windows operating system windows, references to the sleep button apply to the fn+f1 hotkey. Opening the Print Options window Press fn+f2 to open the Print Options window of the active Windows application. Displaying battery status Press fn+f3 to display the battery status.
Decreasing screen brightness Press fn+f7 to decrease screen brightness. Hold down the hotkey to decrease the brightness level incrementally. Increasing screen brightness Press fn+f8 to increase screen brightness. Hold down the hotkey to increase the brightness level incrementally. Turning wireless features on and off Press fn+f9 to turn the wireless feature on or off. Note that this hotkey cannot be used to establish a wireless connection.
Using HP FastLook FastLook allows you to view and manage calendar, contact, inbox, and task information from Microsoft Outlook, even when the computer is off. Press f5 to initiate FastLook. NOTE: FastLook does not support the Sleep state or Hibernation in Windows. For more information about setting up and using FastLook, refer to the FastLook software Help.
NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer, an optional docking device, or an optional expansion product. Switching key functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions by using the fn key or the fn+shift key combination.
Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.
4 Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music and view pictures.
Component Description (1) Internal microphone Records sound. (2) Webcam (select models only) Records audio and video and captures still photographs. (3) Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, or a headset. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
◦ ● To increase volume, press fn+f12. Windows volume control: a. Click the Volume icon in the notification area, at the far right of the taskbar. b. Increase or decrease the volume by moving the slider up or down. Click the Mute icon to mute the volume. – or – a. Right-click the Volume icon in the notification area, at the far right of the taskbar, and then click Open Volume Mixer. b. In the Speakers column, you can increase or decrease the volume by moving the Volume slider up or down.
Accessing your preinstalled multimedia software To access your preinstalled multimedia software: ▲ Select Start > All Programs, and then open the multimedia program you want to use. NOTE: Some programs may be located in subfolders. NOTE: For details about using software included with the computer, refer to the software manufacturer’s instructions. These instructions may be provided with the software, on disc, or on the manufacturer’s Web site.
To connect external devices such as external speakers, headphones, or a microphone, refer to the information provided with the device. For best results, remember the following tips: ● Be sure that the device cable is securely connected to the correct jack on your computer. (Cable connectors are normally color-coded to match the corresponding jacks on the computer.) ● Be sure to install any drivers required by the external device.
To connect a video or audio device to the HDMI port: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the video device, according to the device manufacturer’s instructions. 3. Press f4 on the computer to switch the image between the display devices connected to the computer. Configuring audio for HDMI To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the HDMI port on your computer.
Connecting an external monitor or projector The external monitor port connects an external display device such as an external monitor or a projector to the computer. ▲ To connect a display device, connect the device cable to the external monitor port. NOTE: If a properly connected external display device does not display an image, press fn+f4 to transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the computer display and the device.
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place. 6. Close the disc tray. 7. If you have not selected a media player, the AutoPlay dialog box opens and asks how you want to use the media content. Choose Windows Media Player, which is preinstalled on your computer. NOTE: After you insert a disc, a short pause is normal. If Sleep or Hibernation is accidentally initiated during playback of a disc: ● Your playback may be interrupted.
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place. 6. Close the disc tray. NOTE: After you insert a disc, a short pause is normal. If you have not selected a media player, an AutoPlay dialog box opens. It prompts you to select how you want to use the media content. Changing DVD region settings Most DVDs that contain copyrighted files also contain region codes. The region codes help protect copyrights internationally.
5. Click the DVD Region tab and change settings. 6. Click OK. Creating (burning) a CD or DVD CAUTION: Observe the copyright warning. It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright-protected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes.
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 3. Close the disc tray and place the disc in a protective case. Webcam (select models only) NOTE: This section describes features that are common to most models. Some features may not be available on your computer.
Webcam tips For optimum performance, observe the following guidelines while using the webcam: ● Be sure that you have the latest version of an instant message program before starting a video conversation. ● The webcam may not work properly across some network firewalls. NOTE: If you are having trouble viewing or sending multimedia files to someone on another LAN or outside your network firewall, temporarily disable the firewall, perform the task you want to perform, and then reenable the firewall.
5 Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Sleep and Hibernation. When Sleep is initiated, the power light blinks and the screen clears. Your work is saved to memory. Exiting Sleep is faster than exiting Hibernation. If the computer is in the Sleep state for an extended period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates Hibernation.
NOTE: If you have set a password to be required when the computer exits Sleep, you must enter your Windows password before your work will return to the screen. Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after 1,080 minutes (18 hours) of inactivity when running on battery power, 1,080 minutes (18 hours) of inactivity when running on external power, or when the battery reaches a critical battery level.
Viewing the current power plan ▲ Move the pointer over the battery meter icon in the notification area, at the far right of the taskbar. – or – Select Start > Control Panel > System and Maintenance > Power Options. Selecting a different power plan ▲ Click the battery meter icon in the notification area, and then select a power plan from the list. – or – Select Start > Control Panel > System and Maintenance > Power Options, and then select a power plan from the list. Customizing power plans 1.
Using HP Power Assistant HP Power Assistant allows you to configure system settings to optimize your computer's power consumption and battery charge.
Using external AC power External AC power is supplied through one of the following devices: WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
3. Plug the other end of the power cord into an AC outlet (3). Using battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is plugged into external AC power, the computer runs on AC power. If the computer contains a charged battery and is running on external AC power supplied through the AC adapter, the computer switches to battery power if the AC adapter is disconnected from the computer.
NOTE: You can also find battery information by clicking the battery meter icon, located in the notification area, at the far right of the taskbar. Displaying the remaining battery charge Move the pointer over the battery meter icon in the notification area, at the far right of the taskbar. Inserting or removing the battery CAUTION: Removing a battery that is the sole power source can cause loss of information.
3. Slide the battery (2) out of the battery bay. Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter, an optional power adapter, an optional expansion product, or an optional docking device. The battery charges whether the computer is off or in use, but it charges faster when the computer is off.
The battery light displays charge status: ● On: The battery is charging. ● Blinking: The battery has reached a low battery level or critical battery level and is not charging. ● Off: The battery is fully charged, in use, or not installed. Managing low battery levels The information in this section describes the alerts and system responses set at the factory.
Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to exit Hibernation, follow these steps: 1. Insert a charged battery or plug the computer into external power. 2. Exit Hibernation by briefly pressing the power button.
7. Record the On battery setting under Hibernate after so that you can reset it after the calibration. 8. Change the On battery setting to Never. 9. Click OK. 10. Click Save changes. Step 3: Discharge the battery The computer must remain on while the battery is being discharged. The battery can discharge whether or not you are using the computer, but the battery will discharge faster while you are using it.
3. Reenter the settings that you recorded for the items in the On battery column. – or – Click Restore default settings for this plan, and then follow the on-screen instructions. NOTE: If you restore default settings, omit steps 4 through 8. 4. Click Change advanced power settings. 5. Click the plus sign next to Sleep, and then click the plus sign next to Hibernate after. 6. Reenter the setting that you recorded for On battery. 7. Click OK. 8. Click Save changes.
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms: ● The computer will not turn on when it is connected to the AC adapter and external power. ● The display does not turn on when the computer is connected to the AC adapter and external power. ● The power light is off when the computer is connected to the AC adapter and external power. To test the AC adapter: 1. Remove the battery from the computer. 2.
If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl + alt + delete, and then press the power button. ● Press and hold the power button for at least 5 seconds. ● Disconnect the computer from external power and remove the battery.
6 Drives Identifying installed drives Your computer includes a hard drive (with a rotating disc) or a solid-state drive (SSD) with solid-state memory. Because an SSD has no moving parts, it generates less heat than a hard drive. To view the drives installed on the computer, select Start > Computer. NOTE: Windows includes the User Account Control feature to improve the security of your computer.
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive. Do not touch the connector pins on a removable drive or on the computer.
Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete.
Using HP 3D DriveGuard HP 3D DriveGuard protects the hard drive by parking the drive and halting I/O requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because the solid-state drive (SSD) has no moving parts, it does not need 3D DriveGuard protection.
Using HP 3D DriveGuard software The HP 3D DriveGuard software enables you to perform the following tasks: ● Enable and disable HP 3D DriveGuard. NOTE: Permission to enable or disable HP 3D DriveGuard is dependent on certain user privileges. Members of an Administrator group can change privileges for non-Administrator users. ● Determine whether a drive in the system is supported. To open the software and change settings, follow these steps: 1.
Replacing a hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the service access bay. Do not remove the hard drive while the computer is on, in the Sleep state, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by briefly pressing the power button. Then shut down the computer through the operating system. To remove a hard drive: 1. Save your work. 2.
10. Pull up the hard drive tab (3), and then lift the hard drive out of the service access bay. To install a hard drive: 74 1. Pull up the hard drive tab (1) and insert the hard drive into the service access bay. 2. Tighten the 3 hard drive screws (2). 3. Connect the hard drive connector cable (3). 4. Align the tabs on the service access door (1) with the notches in the service access bay, and replace the door.
5. Press down on the door (2) until the until the release latch (3) clicks. 6. Slide the lock latch (4) to the right to lock the door into place. NOTE: You can identify the lock latch by the red marking on the latch. 7. Replace the battery. 8. Turn the computer right-side up.
7 External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. These instructions may be provided with the software, on disc, or on the manufacturer’s Web site.
Stopping and removing a USB device CAUTION: To prevent loss of information or an unresponsive system, stop a USB device before removing it. CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To stop and remove a USB device: 1. Double-click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.
Using an eSATA device NOTE: The eSATA port also supports an optional USB device. An eSATA port connects an optional high-performance eSATA component, such as an eSATA external hard drive. Some eSATA devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions.
Removing an eSATA device CAUTION: To prevent loss of information or an unresponsive system, use the following procedure to safely remove an eSATA device. CAUTION: device. To prevent damage to an eSATA connector, do not pull on the cable to remove the eSATA To remove an eSATA device: 1. Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.
Using optional external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer. NOTE: HP external USB optical drives should be connected to the powered USB port. USB drives include the following types: ● 1.
4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up over the tray spindle. NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle. 5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place. 6. Close the disc tray. Removing an optical disc (CD or DVD) There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens 1.
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 3. Close the disc tray and place the disc in a protective case. When the disc tray does not open 82 1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive. 2.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: 4. If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case.
8 External media cards Using Media Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers.
2. Insert the card into the Media Card Reader, and then push in on the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of available options may be displayed. Stopping and removing a digital card CAUTION: 1. Save your information and close all programs associated with the digital card. NOTE: 2. To prevent loss of data or an unresponsive system, stop a digital card before removing it.
9 Memory modules The computer has two memory module slots, which are located on the bottom of the computer, inside the service access door. The memory capacity of the computer can be upgraded by replacing the existing memory module or adding a second memory module. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components.
7. Slide the service access door latches (1) inward. Slide the service access door toward the battery bay. Then lift up the forward edge of the service access door and remove the door (2). 8. Remove the existing memory module: a. Pull apart the retention clips (1) at the sides of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. b.
9. Insert a new memory module: a. Align the notched edge (1) of the memory module with the tab in the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. b. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated. c.
12. Slide the lock latch (4) to the right until it locks. NOTE: You can identify the lock latch by the red marking on the latch. 13. Replace the battery. 14. Turn the computer right-side up. 15. Reconnect external power and external devices. 16. Turn on the computer.
10 Security Protecting the computer NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Your computer supports CompuTrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, CompuTrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use CompuTrace.
Using passwords Most security features use passwords. Whenever you set a password, write down the password and store it in a secure location away from the computer. Note the following password considerations: ● Setup and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.
BIOS administrator passwords Function DriveLock master password Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process. DriveLock user password Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process.
To change this password in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter. 4. When prompted, type your current password. 5. When prompted, type your new password again to confirm. 6.
Using Computer Setup DriveLock CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used. DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer.
NOTE: The DriveLock confirmation is case sensitive. 11. To save your changes and exit Computer Setup, click Save in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay).
Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock password, and then press enter. 4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5.
Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then press enter. 4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5.
Using Computer Setup security features Securing system devices You can disable or enable system devices from the following menus in Computer Setup: ● Boot Options ● Device Configurations ● Built-In Device Options ● Port Options To disable or reenable system devices in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3.
Viewing Computer Setup System Information The System Information feature in Computer Setup provides 2 types of system information: ● Identification information about the computer model and the batteries ● Specification information about the processor, memory, ROM, video revision, keyboard controller revision, and wireless identification numbers To view this general system information in Computer Setup, follow these steps: 1.
Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you expose the computer to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. To access this software, select Start > HP > HP ProtectTools Security Manager. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, refer to the HP ProtectTools online Help.
Using the fingerprint reader NOTE: The location of the fingerprint reader varies by computer model. Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer: ● Near the bottom of the TouchPad ● On the right side of the keyboard ● On the upper-right side of the display ● On the left side of the display Depending on your computer model, the fingerprint reader may be oriented horizontally or vertically.
Enrolling your fingerprints If your computer has a fingerprint reader built in or connected, the HP ProtectTools Security Manager Setup wizard guides you through the process of setting up, or "enrolling," your fingerprints: 1. An outline of two hands is displayed. Fingers that are already enrolled are highlighted in green. Click a finger on the outline. NOTE: To delete a previously enrolled fingerprint, click its finger. 2.
11 Software Updates Updating software Updated versions of the software provided with your computer are available either through the HP Software Update utility or on the HP Web site. The Software Update utility automatically checks for updates from HP. The utility runs at a specified interval and provides a list of support alerts, such as security enhancements, and optional software and driver updates.
To update the software using the HP Web site, follow these steps: 1. Identify your computer model, product category, and series or family. Prepare for a system BIOS update by identifying the BIOS version currently installed on the computer. For details, refer to the "Determining the BIOS version" section. If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
NOTE: Windows® includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. 5. Complete the installation by following the instructions on the screen. NOTE: After a message on the screen reports a successful installation, you may delete the downloaded file from your hard drive.
To download SoftPaqs: 1. Select Start > All Programs > HP > HP SoftPaq Download Manager. 2. When the SoftPaq Download Manager opens for the first time, a window is displayed asking if you want to show only software for the computer you are using or to show the software for all supported models. Select Show software for all supported models. If you have used HP SoftPaq Download Manager previously, go to Step 3. a. Select your operating system and language filters in the Configuration Options window.
12 Backup and recovery To protect your information, use the Backup and Restore Center to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only), or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Backing up your information Recovery after a system failure is as complete as your most current backup. You should create system repair discs (select models only) and your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
NOTE: Windows® includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information.
Performing a recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use the Backup and Restore Center to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. Personal files must be restored from a backup.
5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions.
13 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, memory size, system ROM, video revision, keyboard controller version, and wireless identification numbers. Set System Date and Time Set or change the date and time on the computer.
Select To do this User Management (requires a BIOS administrator password) ● Create a new BIOS user account. ● View a list of ProtectTools users. Password Policy (requires a BIOS administrator password) Revise password policy criteria. HP SpareKey Enable/disable HP SpareKey (enabled by default). Always Prompt for HP SpareKey Enrollment Enable/disable HP SpareKey enrollment (enabled by default). Anti Theft (select models only) Enable/disable anti-theft protection.
Select To do this Boot Options ● Set a Startup Menu delay (in seconds). ● Set the MultiBoot Express Boot Popup delay in seconds. ● Enable/disable Custom Logo (disabled by default). ● Enable/disable Display Diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (enabled by default). ● Enable/disable SD Card boot (enabled by default). ● Enable/disable floppy boot (enabled by default). ● Enable/disable PXE Internal NIC boot (enabled by default).
Select To do this NOTE: Availability of the options above varies by computer model. 120 Chapter 13 Computer Setup ● Enable/disable HP DayStarter (enabled by default). ● Enable/disable HP FastLook (enabled by default). ● Enable/disable Preboot Authentication on HP FastLook Boot (disabled by default). ● Enable/disable Virtualization Technology (select models only; disabled by default). ● Enable/disable HP QuickWeb (enabled by default).
Select To do this Built-In Device Options ● Enable/disable the wireless button state (enabled by default). ● Enable/disable the embedded WLAN device (enabled by default). ● Enable/disable embedded WWAN device radio (select models only; enabled by default). ● Enable/disable embedded Bluetooth® device radio (enabled by default). ● Enable/disable the Network Interface Controller (LAN) (enabled by default). ● Enable/disable LAN/WLAN switching (disabled by default). ● Set the wake on LAN state.
Select To do this Set Security Level Change, view, or hide security levels for all BIOS menu items. Restore Security Defaults Restore the default security settings.
14 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include external optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3.
Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first of each type of boot device (except for external optical devices).
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
15 Management and Printing Using Client Management Solutions Client Management Solutions software provides standards-based solutions for managing client (user) desktop, workstation, notebook, and tablet computers in a networked environment.
Managing and updating software HP provides HP SSM (System Software Manager) for managing and updating software on client computers. HP SSM (System Software Manager) HP SSM (System Software Manager) lets you remotely update system-level software on multiple systems simultaneously. When executed on a client computer, SSM detects versions of both hardware and software, and then updates designated software from a central repository, known as a file store.
Index A AC adapter connecting 58 identifying 11 testing 66 administrator password 91 airport security devices 69 antennas 9 applications key, Windows 5 audio devices, connecting external 45 audio for HDMI, configuring 47 audio functions, checking 46 audio-in (microphone) jack 7, 43 audio-out (headphone) jack 7, 43 Automatic DriveLock password entering 96 removing 97 B Backup and Restore Center 109, 110 battery calibrating 63 charging 61, 63 conserving power 65 disposing 65 identifying 11 inserting 60 low b
setting MultiBoot Express prompt 127 System Configuration menu 118 computer setup 115 Computer Setup utility 128 connecting to a LAN 25 connecting to a WLAN 18 connection, external power 58 conservation, power 65 controls TouchPad right/left 30 cord, power 11 corporate WLAN connection 18 country-specific modem cable adapter 26 creating CDs or DVDs 51 critical battery level 62 critical updates, software 100 D deployment, software 128 device configurations 119 device security 98 digital card inserting 84 remo
HP DayStarter 120 HP FastLook 39, 120 HP Mobile Broadband Module serial number label 12 HP Mobile Broadband, disabled 19 HP Power Assistant 57 HP ProtectTools Security Manager 101 HP QuickWeb 120 HP SpareKey enrollment 118 HP System Software Manager 129 HP Universal Print Driver 129 hubs 76 I icons network status 14, 23 wireless 14 image, computer 128 interference, minimizing 24 internal display switch, identifying 9 internal microphone, identifying 9, 43 Internet connection setup 16 J jacks audio-in (micro
optical disc inserting 48, 80 removing 51, 81 optical drive external 80 P passwords administrator 91 BIOS administrator 92 DriveLock 94 user 91 pinching or zooming TouchPad gestures 33 pointing devices setting preferences 30 port options 1394 port 121 eSATA port 121 flash media reader 121 Smart Card slot 121 USB port 121 ports external monitor 7, 48 HDMI 7, 46 USB 6, 76 USB/eSATA 7 power connecting 58 conserving 65 power button 3 power button, identifying 4 power connector, identifying 7 power cord, identif
sound mute light 3 speakers identifying 5 start-up test 117 storing battery 65 switch, internal display 9 System Configuration menu 118 system date and time 117 system diagnostic 117 system fan 119 system IDs 118 system information 117 system information hotkey 36 T temperature 65 tips, webcam 53 TouchPad gestures 32 identifying 2, 30 navigating 31 pinching or zooming 33 rotating 34 scrolling 33 selecting 32 three-finger flick 34 turning on and off 31 using 31 TouchPad controls 30 TouchPad indicator, identi
