HP ProBook Notebook PC User Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a registered trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Features ........................................................................................................................................................... 1 Identifying hardware ............................................................................................................................. 1 Top components .................................................................................................................. 1 TouchPad ..................................
Troubleshooting wireless network problems ...................................................................................... 22 Cannot create a WLAN connection ................................................................................... 22 Cannot connect to a preferred network ............................................................................. 23 Network status icon is not displayed ..................................................................................
Increasing speaker volume ............................................................................... 38 Using HP FastLook ............................................................................................................................ 39 Using keypads .................................................................................................................................... 39 Using the embedded numeric keypad .........................................................................
Customizing power schemes ............................................................................ 56 Setting password protection upon exiting Standby ............................................................ 57 Using HP Power Assistant ................................................................................................................. 57 Starting HP Power Assistant .............................................................................................. 57 Using external AC power .
Using HP 3D DriveGuard software .................................................................................... 72 Replacing a hard drive ....................................................................................................................... 74 7 External devices ............................................................................................................................................ 77 Using a USB device ................................................................
Securing system devices ................................................................................................... 99 Viewing Computer Setup System Information ................................................................. 100 Using Computer Setup System IDs ................................................................................. 100 Using antivirus software ...................................................................................................................
Dynamically choosing a boot device using the F9 prompt ............................................... 124 Setting a MultiBoot Express prompt ................................................................................ 125 Entering MultiBoot Express preferences ......................................................................... 125 15 Management and printing ........................................................................................................................
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1 Features Identifying hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer, follow these steps: 1. Select Start > My Computer. 2. In the left pane of the System Tasks window, click View system information. 3. Select Hardware tab > Device Manager. You can also add hardware or modify device configurations using Device Manager.
Component Description (2) TouchPad* Moves the pointer and selects or activates items on the screen. (3) Left TouchPad control* Functions like the left button on an external mouse. (4) Right TouchPad control* Functions like the right button on an external mouse. *This table describes factory settings. To view or change pointing device preferences, select Start > Control Panel > Printers and Other Hardware > Mouse. Lights Component Description (1) ● Off: the TouchPad is on.
Component Description (6) ● White: An integrated wireless device, such as a wireless local area network (WLAN) device, HP Mobile Broadband Module (select models only), and/or a Bluetooth® device (select models only), is on. ● Amber: All wireless devices are off. ● On: The speaker sound is muted. ● Off: The speaker sound is not muted.
Component Description (1) ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to shut down the computer. Power button NOTE: Although you can shut down the computer with the power button, the recommended procedure is to use the Windows Shut down command. ● When the computer is in Standby, press the button briefly to exit Standby. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description (2) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (3) Windows logo key Displays the Windows Start menu. NOTE: This feature does not exist if you are using the Linux operating system. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. NOTE: This feature does not exist if you are using the Linux operating system.
Right-side components Component Description (1) ● Amber: A battery is charging. ● White: A battery is close to full charge capacity. ● Off: If the computer is plugged into an external power source, the light turns off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.
Component Description (5) Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Also connects an optional headset microphone. Audio-out (headphone)/Audio-in (microphone) jack NOTE: When a device is connected to the headphone jack, the computer speakers are disabled. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Bottom components Component Description (1) Battery release latches (2) Release the battery from the battery bay. (2) Battery bay Holds the battery and the subscriber identity module (SIM). (3) Service access door release latches (2). Release the service access door. (4) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Display components Component Description (1) Internal display switch Turns off the display and initiates Standby if the display is closed while the power is on. (2) Internal microphone Records sound. (3) Webcam light (select models only) On: The webcam is in use. (4) Webcam (select models only) Records audio and video and captures still photographs. Wireless antennas Your computer has at least two antennas that send and receive signals from one or more wireless devices.
Component Description (1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWANs). (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). * For optimal transmission, keep the area immediately around the antennas free from obstructions.
Additional hardware components Component Description (1) Power cord* Connects an AC adapter to an AC outlet. (2) AC adapter Converts AC power to DC power. (3) Battery Powers the computer when the computer is not plugged into external power. *Power cords vary in appearance by country or region.
◦ Part number/Product number (p/n) (3). This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. ◦ Warranty period (4). This number describes the duration of the warranty period for the computer. Have this information available when you contact technical support. The service tag label is affixed inside the battery bay.
2 Wireless, local area network, and modem Using wireless devices Wireless technology transfers data across radio waves instead of wires. Your computer is equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.
Identifying wireless and network icons Icon Name Description Wireless (connected) Identifies the location of the wireless light and the wireless hotkey on the computer. Also indicates that one or more of the wireless devices are on. This icon appears in the system tray when a device is enabled or on. Wireless (disconnected) Indicates that all of the wireless devices are off. This icon appears when HP Wireless Assistant shows that all devices are disabled or off.
Using the wireless hotkey The computer has a wireless hotkey (fn+f9), one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is on (white) when you turn on the computer. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, at least one wireless device is on.
Using operating system controls Some operating systems also offer a way to manage integrated wireless devices and the wireless connection. For example, Windows® Network Connections allows you to set up a connection, connect to a network, manage wireless networks, and diagnose and repair connections. To access Network Connections, click Start > Control Panel > Network and Internet Connections > Network Connections. For more information, refer to Help and Support. Click Start > Help and Support.
Protecting your WLAN Because the WLAN standard was designed with only limited security capabilities—basically to foil casual eavesdropping rather than more powerful forms of attack—it is essential to understand that WLANs are vulnerable to well-known and well-documented security weaknesses. WLANs in public areas, or “hotspots,” like coffee shops and airports may not provide any security.
Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If it is on, the wireless light is white. If the wireless light is amber, press the wireless hotkey. 2. Select Start > Connect To.. 3. Select your WLAN from the list, and then type the network security key, if required. ● If the network is unsecured, meaning that anyone can access the network, a warning is displayed. Click Connect Anyway to accept the warning and complete the connection.
is a mobile phone network operator. Coverage for HP Mobile Broadband is similar to mobile phone voice coverage. When used with mobile network operator service, HP Mobile Broadband gives you the freedom to stay connected to the Internet, send e-mail, or connect to your corporate network whether you are on the road or outside the range of Wi-Fi hotspots.
7. Insert the SIM into the SIM slot, and gently slide the SIM into the slot until it is firmly seated. 8. Replace the battery. NOTE: HP Mobile Broadband will be disabled if the battery is not replaced. 9. Turn the computer right-side up. 10. Reconnect external power. 11. Reconnect external devices. 12. Turn on the computer. Removing a SIM To remove a SIM: 20 1. Shut down the computer.
7. Press in on the SIM (1), and then remove it from the slot (2). 8. Replace the battery. 9. Turn the computer right-side up. 10. Reconnect external power. 11. Reconnect external devices. 12. Turn on the computer.
Using a Bluetooth wireless device (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook, PDA) ● Phones (cellular, cordless, smart phone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network (PAN) of Bluetooth devi
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Windows Help and Support for more information. 1. Select Start > My Computer. 2. Right click in the My Computer window. 3. Select Properties > Hardware > Device Manager > Network Adapters. 4. Identify the WLAN device from the Network adapters list.
NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer's Web site for the latest software. Current network security codes are unavailable If you are prompted for a network key or a name (SSID) when connecting to a WLAN, the network is protected by security. You must have the current codes to make a connection on a secure network. The SSID and network key are alphanumeric codes that you enter into your computer to identify your computer to the network.
A list showing the available WLANs is displayed. If you are in a hotspot where several WLANs are active, several will be displayed. 4. Select a network, and then click Remove. Cannot connect to the wireless router If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by removing power from the router for 10 to 15 seconds. If the computer still cannot make a connection to a WLAN, restart the wireless router.
Using the modem The modem must be connected to an analog telephone line using a 6-pin, RJ-11 modem cable (purchased separately). In some countries or regions, a country- or region-specific modem cable adapter (purchased separately) is also required. Jacks for digital PBX systems may resemble analog telephone jacks, but they are not compatible with the modem. WARNING! Connecting the internal analog modem to a digital line can permanently damage the modem.
Connecting a country- or region-specific modem cable adapter Telephone jacks vary by country or region. To use the modem and the modem cable (purchased separately) outside the country or region in which you purchased the computer, you must obtain a country- or region-specific modem cable adapter (purchased separately). To connect the modem to an analog telephone line that does not have an RJ-11 telephone jack, follow these steps: 1. Plug the modem cable into the modem jack (1) on the computer. 2.
CAUTION: To prevent losing your home country or region settings, do not delete your current modem country or region settings. To enable modem use in other countries or regions while preserving your home country or region configuration, add a new configuration for each location in which you will use the modem.
To determine the dialing mode supported by a telephone line, dial a few digits on the telephone, and then listen for clicks (pulses) or tones. Clicks indicate that the telephone line supports pulse dialing. Tones indicate that the telephone line supports tone dialing. To change the dialing mode in your current modem location setting, follow these steps: ● 1. Select Start > Control Panel > Printers and Other Hardware > Phone and Modem Options. 2. Then click the Dialing Rules tab. 3.
3 Pointing devices and keyboard Component Description (1) ● When the TouchPad is active, the light is off. ● When the TouchPad is inactive, the light is amber. TouchPad off indicator To switch between active and inactive, quickly double-tap the TouchPad off indicator. (2) TouchPad Moves the pointer and selects or activates items on the screen. (3) Left TouchPad control Use the left side of the TouchPad control like the left button on an external mouse.
Using the TouchPad Turning the TouchPad on and off The TouchPad is turned on at the factory. When the TouchPad is active, the light is off. To turn the TouchPad on or off, quickly double-tap the TouchPad off indicator. Navigating To move the pointer, touch and slide your finger across the TouchPad surface in the direction you want the pointer to go. Use the left and right TouchPad controls like the corresponding controls on an external mouse. The scroll zone is the area above the TouchPad controls.
Selecting Use the left and right TouchPad controls like the corresponding controls on an external mouse. Using TouchPad gestures The TouchPad supports a variety of TouchPad gestures. To activate the TouchPad gestures, place two or three fingers on the TouchPad at the same time as described in the following sections.
NOTE: You can scroll and pinch anywhere on the TouchPad surface, including the control area. However, the rotate gesture can be done only on the TouchPad. The TouchPad gestures described in this section are enabled at the factory. To disable or reenable these gestures: 1. Double-click the Synaptics icon in the notification area, at the far right of the taskbar, and then click the Device Settings tab. 2. Select the device, and then click Settings. 3.
Rotating Rotating allows you to rotate items such as photos and pages. To rotate these items, anchor your left forefinger on the TouchPad. Move the right forefinger around the anchored finger in a sweeping motion, moving from twelve o’clock to three o’clock. To reverse the rotation, move your right forefinger from three o’clock to twelve o’clock. NOTE: Rotating must be done on the TouchPad itself, not on the control area.
Connecting an external mouse You can connect an external USB mouse to the computer using one of the USB ports on the computer. A USB mouse can also be connected to the system using the ports on an optional docking device or expansion product. Using the keyboard Using hotkeys Hotkeys are combinations of the fn key (1) and either the esc key (2) or one of the function keys (3). The icons on the f1 through f12 keys represent the hotkey functions.
Function Hotkey Display system information fn+esc Initiate Standby fn+f1 Open the Print Options window fn+f2 Open HP Power Assistant fn+f3 Switch the screen image fn+f4 Open FastLook fn+f5 Open the Web browser fn+f6 Decrease screen brightness fn+f7 Increase screen brightness fn+f8 Turn wireless features on and off fn+f9 Mute or restore speaker sound fn+f10 Decrease speaker volume fn+f11 Increase speaker volume fn+f12 To use a hotkey command on the computer keyboard, follow either
To exit Standby, briefly press the power button or press any key on the keyboard. The function of the fn+f1 hotkey can be changed. For example, you can set the fn+f1 hotkey to initiate Hibernation instead of Standby. NOTE: In all Windows operating system windows, references to the sleep button apply to the fn+f1 hotkey. Opening the Print Options window Press fn+f2 to open the Print Options window of the active Windows application. Displaying battery status Press fn+f3 to display the battery status.
Decreasing screen brightness Press fn+f7 to decrease screen brightness. Hold down the hotkey to decrease the brightness level incrementally. Increasing screen brightness Press fn+f8 to increase screen brightness. Hold down the hotkey to increase the brightness level incrementally. Turning wireless features on and off Press fn+f9 to turn the wireless feature on or off. Note that this hotkey cannot be used to establish a wireless connection.
Using HP FastLook FastLook allows you to view and manage calendar, contact, inbox, and task information from Microsoft Outlook, even when the computer is off. Press f5 to initiate FastLook. NOTE: FastLook does not support Standby or Hibernation in Windows. For more information about setting up and using FastLook, refer to the FastLook software Help.
NOTE: The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer, an optional docking device, or an optional expansion product. Switching key functions on the embedded numeric keypad You can temporarily alternate the functions of keys on the embedded numeric keypad between their standard keyboard functions and their keypad functions by using the fn key or the fn+shift key combination.
Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad can cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface.
4 Multimedia Multimedia features Your computer includes multimedia features that allow you to listen to music and view pictures.
Component Description (1) Internal microphone Records sound. (2) Webcam (select models only) Records audio and video and captures still photographs. (3) Audio-out (headphone) jack/Audio-in (microphone) jack Produces sound when connected to optional powered stereo speakers, headphones, ear buds, or a headset. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
◦ ● To increase volume, press fn+f12. Windows volume control: a. Click the Volume icon in the notification area, at the far right of the taskbar. b. Increase or decrease the volume by moving the slider up or down. Select the Mute check box to mute the volume. – or – a. Double-click the Volume icon in the notification area. b. In the Speakers column, you can increase or decrease the volume by moving the Volume slider up or down. You can also adjust the balances or mute the volume.
Accessing your preinstalled multimedia software To access your preinstalled multimedia software: ▲ Select Start > All Programs, and then open the multimedia program you want to use. NOTE: Some programs may be located in subfolders. NOTE: For details about using software included with the computer, refer to the software manufacturer’s instructions. These instructions may be provided with the software, on disc, or on the manufacturer’s Web site.
To connect external devices such as external speakers, headphones, or a microphone, refer to the information provided with the device. For best results, remember the following tips: ● Be sure that the device cable is securely connected to the correct jack on your computer. (Cable connectors are normally color-coded to match the corresponding jacks on the computer.) ● Be sure to install any drivers required by the external device.
To connect a video or audio device to the HDMI port: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the video device, according to the device manufacturer’s instructions. 3. Press f4 on the computer to switch the image between the display devices connected to the computer. Configuring audio for HDMI To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the HDMI port on your computer.
Connecting an external monitor or projector The external monitor port connects an external display device such as an external monitor or a projector to the computer. ▲ To connect a display device, connect the device cable to the external monitor port. NOTE: If a properly connected external display device does not display an image, press fn+f4 to transfer the image to the device. Repeatedly pressing fn+f4 alternates the screen image between the computer display and the device.
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place. 6. Close the disc tray. 7. If you have not selected a media player, the AutoPlay dialog box opens and asks how you want to use the media content. Choose Windows Media Player, which is preinstalled on your computer. NOTE: After you insert a disc, a short pause is normal. If Standby or Hibernation is accidentally initiated during playback of a disc: ● Your playback may be interrupted.
5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place. 6. Close the disc tray. NOTE: After you insert a disc, a short pause is normal. If you have not selected a media player, an AutoPlay dialog box opens. It prompts you to select how you want to use the media content. Changing DVD region settings Most DVDs that contain copyrighted files also contain region codes. The region codes help protect copyrights internationally.
Creating (burning) a CD or DVD CAUTION: Observe the copyright warning. It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright-protected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes. If your external optical drive is a CD-RW, DVD-RW, or DVD±RW optical drive, you can use software such as Windows Media Player to burn data and audio files, including MP3 and WAV music files.
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 3. Close the disc tray and place the disc in a protective case. Webcam (select models only) NOTE: This section describes features that are common to most models. Some features may not be available on your computer.
Webcam tips For optimum performance, observe the following guidelines while using the webcam: ● Be sure that you have the latest version of an instant message program before starting a video conversation. ● The webcam may not work properly across some network firewalls. NOTE: If you are having trouble viewing or sending multimedia files to someone on another LAN or outside your network firewall, temporarily disable the firewall, perform the task you want to perform, and then reenable the firewall.
5 Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Standby and Hibernation. When Standby is initiated, the power lights blink and the screen clears. Your work is saved to memory. Exiting Standby is faster than exiting Hibernation. If the computer is in Standby for an extended period or if the battery reaches a critical battery level while in Standby, the computer initiates Hibernation.
When the computer exits Standby, the power lights turn on and your work returns to the screen where you stopped working. NOTE: If you have set a password to be required when the computer exits Standby, you must enter your Windows password before your work will return to the screen. Initiating and exiting Hibernation The system is set at the factory to initiate Hibernation after 30 of inactivity when running on battery power or when the battery reaches a critical battery level.
To show the Power Meter icon in the notification area, follow these steps: 1. Select Start > Control Panel > Performance and Maintenance > Power Options. 2. Click the Advanced tab. 3. Select the Always show icon on the taskbar check box. 4. Click Apply, and then click OK. NOTE: If you cannot see an icon you have placed in the notification area, click the Show Hidden Icons icon (< or <<) in the notification area.
3. Modify the Plugged in and Running on batteries settings as needed. 4. Click OK. Setting password protection upon exiting Standby To set the computer to prompt for a password when the computer exits Standby, follow these steps: 1. Right-click the Power Meter icon in the notification area, and then click Adjust Power Properties. 2. Click the Advanced tab. 3. Select the Prompt for password when computer resumes from standby check box. 4. Click Apply.
Using external AC power External AC power is supplied through one of the following devices: WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
3. Plug the other end of the power cord into an AC outlet (3). NOTE: Your computer may look slightly different from the illustration in this section. Using battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is plugged into external AC power, the computer runs on AC power.
To run Battery Check: 1. Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to function properly. 2. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical, and then click the Power tab. Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination.
3. Slide the battery lock (3) to the right to lock the battery into place. To remove the battery: 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Slide the battery lock inward. Then slide the battery release latch on the left (inward) (1) to release the battery. NOTE: 3. You can identify the battery lock by the red marking on the latch. Remove the battery (2).
Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter, an optional power adapter, an optional expansion product, or an optional docking device. The battery charges whether the computer is off or in use, but it charges faster when the computer is off.
Identifying low battery levels When a battery that is the sole power source for the computer reaches a low battery level, the battery light blinks. If a low battery level is not resolved, the computer enters a critical battery level, and the battery light blinks rapidly. The computer takes the following actions for a critical battery level: ● If Hibernation is enabled and the computer is on or in Standby, the computer initiates Hibernation.
Calibrating a battery Calibrate a battery under the following conditions: ● When battery charge displays seem inaccurate ● When you observe a significant change in battery run time Even if a battery is heavily used, it should not need to be calibrated more than once a month. It is also not necessary to calibrate a new battery. Step 1: Fully charge the battery WARNING! Do not charge the computer battery while you are onboard aircraft.
Step 3: Discharge the battery The computer must remain on while the battery is being discharged. The battery can discharge whether or not you are using the computer, but the battery will discharge faster while you are using it. ● If you plan to leave the computer unattended during the discharge, save your information before beginning the discharge procedure.
Step 4: Fully recharge the battery To recharge the battery: 1. Plug the computer into external power and maintain external power until the battery is fully recharged. When the battery is recharged, the battery light on the computer turns off. You can use the computer while the battery is recharging, but the battery will charge faster if the computer is off. 2. If the computer is off, turn it on when the battery is fully charged and the battery light has turned off.
Disposing of a used battery WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. Refer to the Regulatory, Safety and Environmental Notices for battery disposal information. Replacing the battery Computer battery life varies, depending on the power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms: ● The computer will not turn on when connected to the AC adapter. ● The display does not turn on when the computer is connected to the AC adapter and external power. ● The power light is off when the computer is connected to the AC adapter. To test the AC adapter: 1. Remove the battery from the computer. 2. Connect the AC adapter to the computer and to an AC outlet. 3. Turn on the computer.
6 Drives Identifying installed drives Your computer includes a hard drive (with a rotating disc) or a solid-state drive (SSD) with solid-state memory. Because an SSD has no moving parts, it generates less heat than a hard drive. To view the drives installed on the computer, select Start > My Computer. Handling drives Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives.
CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, observe these precautions: Before you move a computer that is connected to an external hard drive, initiate Standby and allow the screen to clear, or properly disconnect the external hard drive. Before handling a drive, discharge static electricity by touching the unpainted metal surface of the drive. Do not touch the connector pins on a removable drive or on the computer.
Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter may take more than an hour to complete.
Using HP 3D DriveGuard HP 3D DriveGuard protects the hard drive by parking the drive and halting I/O requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because the solid-state drive (SSD) has no moving parts, it does not need 3D DriveGuard protection.
To open the software and change settings, follow these steps: 1. Double-click the icon in the notification area, at the far right of the taskbar. – or – Right-click the icon in the notification area, and then select Settings. 2. Click the appropriate button to change settings. 3. Click OK.
Replacing a hard drive CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the service access bay. Do not remove the hard drive while the computer is on, in Standby, or in Hibernation. If you are not sure whether the computer is off or in Hibernation, turn the computer on by briefly pressing the power button. Then shut down the computer through the operating system. To remove a hard drive: 74 1. Save your work. 2.
10. Pull up the hard drive tab (3), and then lift the hard drive out of the service access bay. To install a hard drive: 1. Pull up the hard drive tab (1) and insert the hard drive into the service access bay. 2. Tighten the 3 hard drive screws (2). 3. Connect the hard drive connector cable (3). 4. Align the tabs on the service access door (1) with the notches in the service access bay, and replace the door.
5. Press down on the door (2) until the until the release latch (3) clicks. 6. Slide the lock latch (4) to the right to lock the door into place. NOTE: You can identify the lock latch by the red marking on the latch. 76 7. Replace the battery. 8. Turn the computer right-side up.
7 External devices Using a USB device Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. These instructions may be provided with the software, on disc, or on the manufacturer’s Web site.
Stopping and removing a USB device CAUTION: To prevent loss of information or an unresponsive system, stop a USB device before removing it. CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device. To stop and remove a USB device: 1. Double-click the Safely Remove Hardware icon in the notification area, at the far right of the taskbar. NOTE: To display the Safely Remove Hardware icon, click the Show hidden icons icon (< or <<) in the notification area). 2.
Using an eSATA device NOTE: The eSATA port also supports an optional USB device. An eSATA port connects an optional high-performance eSATA component, such as an eSATA external hard drive. Some eSATA devices may require additional support software, which is usually included with the device. For more information about device-specific software, refer to the manufacturer's instructions. Connecting an eSATA device CAUTION: device.
Removing an eSATA device CAUTION: To prevent loss of information or an unresponsive system, use the following procedure to safely remove an eSATA device. CAUTION: To prevent damage to an eSATA connector, do not pull on the cable to remove the eSATA device. To remove an eSATA device: 1. Click the Safely Remove Hardware and Eject Media icon in the notification area, at the far right of the taskbar.
Using optional external drives Removable external drives expand your options for storing and accessing information. A USB drive can be added by connecting the drive to a USB port on the computer. NOTE: HP external USB optical drives should be connected to the powered USB port. USB drives include the following types: ● 1.
4. Hold the disc by the edges to avoid touching the flat surfaces and position the disc label-side up over the tray spindle. NOTE: If the tray is not fully accessible, tilt the disc carefully to position it over the spindle. 5. Gently press the disc (3) down onto the tray spindle until the disc snaps into place. 6. Close the disc tray. Removing an optical disc (CD or DVD) There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens 1.
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: 3. If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray and place the disc in a protective case. When the disc tray does not open 1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive. 2.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. 84 Close the disc tray and place the disc in a protective case.
8 External media cards Using Media Card Reader cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers.
2. Insert the card into the Media Card Reader, and then push in on the card until it is firmly seated. You will hear a sound when the device has been detected, and a menu of available options may be displayed. Stopping and removing a digital card CAUTION: To prevent loss of data or an unresponsive system, stop a digital card before removing it. 1. Save your information and close all programs associated with the digital card.
9 Memory modules The computer has two memory module slots, which are located on the bottom of the computer, inside the service access door. The memory capacity of the computer can be upgraded by replacing the existing memory module or adding a second memory module. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components.
7. Slide the service access door latches (1) inward. Slide the service access door toward the battery bay. Then lift up the forward edge of the service access door and remove the door (2). 8. Remove the existing memory module: a. Pull apart the retention clips (1) at the sides of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. b.
9. Insert a new memory module: a. Align the notched edge (1) of the memory module with the tab in the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. b. With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated. c.
12. Slide the lock latch (4) to the right until it locks. NOTE: You can identify the lock latch by the red marking on the latch. 13. Replace the battery. 14. Turn the computer right-side up. 15. Reconnect external power and external devices. 16. Turn on the computer. Increasing the hard drive space for the hibernation file When Hibernation is initiated, the operating system stores your information to a hibernation file on the hard drive and then turns off the computer.
10 Security Protecting the computer NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Your computer supports CompuTrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, CompuTrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use CompuTrace.
Using passwords Most security features use passwords. Whenever you set a password, write down the password and store it in a secure location away from the computer. Note the following password considerations: ● Setup and DriveLock passwords are set in Computer Setup and are managed by the system BIOS.
BIOS administrator passwords Function DriveLock master password Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process. DriveLock user password Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process.
To change this password in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > Change Password, and then press enter. 4. When prompted, type your current password. 5. When prompted, type your new password again to confirm. 6.
Using Computer Setup DriveLock CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used. DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer.
NOTE: The DriveLock confirmation is case sensitive. 11. To save your changes and exit Computer Setup, click Save in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay).
Removing DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > DriveLock password, and then press enter. 4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5.
Removing Automatic DriveLock protection To remove DriveLock protection in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then press enter. 4. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter. 5.
Using Computer Setup security features Securing system devices You can disable or enable system devices from the following menus in Computer Setup: ● Boot Options ● Device Configurations ● Built-In Device Options ● Port Options To disable or reenable system devices in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3.
Viewing Computer Setup System Information The System Information feature in Computer Setup provides 2 types of system information: ● Identification information about the computer model and the batteries ● Specification information about the processor, memory, ROM, video revision, keyboard controller revision, and wireless identification numbers To view this general system information in Computer Setup, follow these steps: 1.
Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you expose the computer to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date.
Using HP ProtectTools Security Manager (select models only) HP ProtectTools Security Manager software is preinstalled on select computer models. This software can be accessed through Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, refer to the HP ProtectTools online Help.
Using the fingerprint reader NOTE: The location of the fingerprint reader varies by computer model. Locating the fingerprint reader The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer: ● Near the bottom of the TouchPad ● On the right side of the keyboard ● On the upper-right side of the display ● On the left side of the display Depending on your computer model, the fingerprint reader may be oriented horizontally or vertically.
Enrolling your fingerprints If your computer has a fingerprint reader built in or connected, the HP ProtectTools Security Manager Setup wizard guides you through the process of setting up, or "enrolling," your fingerprints: 1. An outline of two hands is displayed. Fingers that are already enrolled are highlighted in green. Click a finger on the outline. NOTE: To delete a previously enrolled fingerprint, click its finger. 2.
11 Software updates Updating software Updated versions of the software provided with your computer are available either through the HP Software Update utility or on the HP Web site. The Software Update utility automatically checks for updates from HP. The utility runs at a specified interval and provides a list of support alerts, such as security enhancements, and optional software and driver updates.
To update the software using the HP Web site, follow these steps: 1. Identify your computer model, product category, and series or family. Prepare for a system BIOS update by identifying the BIOS version currently installed on the computer. For details, refer to the "Determining the BIOS version" section. If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
Downloading a BIOS update CAUTION: To prevent damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
NOTE: After a message on the screen reports a successful installation, you may delete the downloaded file from your hard drive. Updating programs and drivers 1. Open your Web browser, go to http://www.hp.com/support, and then select your country or region. 2. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. 3. Click your specific product from the models listed. 4. Click your operating system. 5.
models. Select Show software for all supported models. If you have used HP SoftPaq Download Manager previously, go to step 3. a. Select your operating system and language filters in the Configuration Options window. The filters limit the number of options that are listed in the Product Catalog pane. For example, if only Windows XP Professional is selected in the operating system filter, the only operating system that is displayed in the Product Catalog is Windows XP Professional. b.
12 Backup and recovery To protect your information, use the Windows® Backup utility (select models only) to back up files and folders or create recovery points. In case of system failure, you can use the backup files to restore your computer.
Backing up your information Recovery after a system failure is as complete as your most current backup. You should create your initial backup immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. You can back up individual files or folders to an optional external hard drive or to a network drive.
Performing a recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools (select models only): You can use the Windows Backup utility to recover information you have previously backed up. ● Operating System and Driver Recovery discs (included with your computer): You can use the discs to recover your operating system and programs installed at the factory.
13 Computer Setup Starting Computer Setup Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. NOTE: Some of the Computer Setup menu items listed in this guide may not be supported by your computer. NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. – or – ● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
File menu Select To do this System Information ● View identification information for the computer and the batteries in the system. ● View specification information for the processor, memory size, system ROM, video revision, keyboard controller version, and wireless identification numbers. Set System Date and Time Set or change the date and time on the computer.
Select To do this User Management (requires a BIOS administrator password) ● Create a new BIOS user account. ● View a list of ProtectTools users. Password Policy (requires a BIOS administrator password) Revise password policy criteria. HP SpareKey Enable/disable HP SpareKey (enabled by default). Always Prompt for HP SpareKey Enrollment Enable/disable HP SpareKey enrollment (enabled by default). Anti Theft (select models only) Enable/disable anti-theft protection.
Select To do this Boot Options ● Set a Startup Menu delay (in seconds). ● Set the MultiBoot Express Boot Popup delay in seconds. ● Enable/disable Custom Logo (disabled by default). ● Enable/disable Display Diagnostic URL (enabled by default). ● Enable/disable CD-ROM boot (enabled by default). ● Enable/disable SD Card boot (enabled by default). ● Enable/disable floppy boot (enabled by default). ● Enable/disable PXE Internal NIC boot (enabled by default).
Select To do this NOTE: Availability of the options above varies by computer model. 118 Chapter 13 Computer Setup ● Enable/disable HP DayStarter (enabled by default). ● Enable/disable HP FastLook (enabled by default). ● Enable/disable Preboot Authentication on HP FastLook Boot (disabled by default). ● Enable/disable Virtualization Technology (select models only; disabled by default). ● Enable/disable HP QuickWeb (enabled by default).
Select To do this Built-In Device Options ● Enable/disable the wireless button state (enabled by default). ● Enable/disable the embedded WLAN device (enabled by default). ● Enable/disable embedded WWAN device radio (select models only; enabled by default). ● Enable/disable embedded Bluetooth® device radio (enabled by default). ● Enable/disable the Network Interface Controller (LAN) (enabled by default). ● Enable/disable LAN/WLAN switching (disabled by default). ● Set the wake on LAN state.
Select To do this Set Security Level Change, view, or hide security levels for all BIOS menu items. Restore Security Defaults Restore the default security settings.
14 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include external optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Enabling boot devices in Computer Setup The computer will boot to a USB device or a NIC device only if the device has first been enabled in Computer Setup. To start Computer Setup and enable a USB device or a NIC device as a boot device, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3.
Considering boot order changes Before changing the boot order, note the following considerations: ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first of each type of boot device (except for external optical devices).
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders.
Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter BIOS Setup. 3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
15 Management and printing Using Client Management Solutions Client Management Solutions software provides standards-based solutions for managing client (user) desktop, workstation, notebook, and tablet computers in a networked environment.
Managing and updating software HP provides HP SSM (System Software Manager) for managing and updating software on client computers. HP SSM (System Software Manager) HP SSM (System Software Manager) lets you remotely update system-level software on multiple systems simultaneously. When executed on a client computer, SSM detects versions of both hardware and software, and then updates designated software from a central repository, known as a file store.
Index A AC adapter connecting 58 identifying 11 administrator password 92 airport security devices 70 antennas 9 applications key, Windows 5 audio devices, connecting external 45 audio for HDMI, configuring 47 audio functions, checking 46 audio-in (microphone) jack 7, 43 audio-out (headphone) jack 7, 43 Automatic DriveLock password entering 97 removing 98 B battery calibrating 64 charging 62, 64 conserving power 66 disposing 67 identifying 11 inserting 60 low battery levels 62 recharging 66 removing 60 rep
setting MultiBoot Express prompt 125 System Configuration menu 116 computer setup 113 Computer Setup utility 126 connecting to a LAN 25 connecting to a WLAN 18 connection, external power 58 conservation, power 66 controls TouchPad right/left 30 cord, power 11 corporate WLAN connection 18 country-specific modem cable adapter 27 creating CDs or DVDs 51 critical battery level 63 critical updates, software 101 D deployment, software 126 device configurations 117 device security 99 digital card inserting 85 remo
switching screen image 37 using 36 HP 3D DriveGuard 72 HP Broadband Wireless Module 13 HP Connection Manager software 15 HP DayStarter 118 HP FastLook 39, 118 HP Mobile Broadband Module serial number label 12 HP Mobile Broadband, disabled 19 HP Power Assistant 57 HP ProtectTools Security Manager 102 HP QuickWeb 118 HP SpareKey enrollment 116 HP System Software Manager 127 HP Universal Print Driver 127 hubs 77 I icons network status 14, 23 wireless 14 image, computer 126 interference, minimizing 24 internal
O operating system Microsoft Certificate of Authenticity label 12 Product Key 12 operating system controls 16 Operating System disc 112 optical disc inserting 48, 81 removing 51, 82 optical drive external 81 P passwords administrator 92 BIOS administrator 93 DriveLock 95 user 92 pinching or zooming TouchPad gestures 33 pointing devices setting preferences 30 port options 1394 port 119 eSATA port 119 flash media reader 119 Smart Card slot 119 USB port 119 ports external monitor 7, 48 HDMI 7, 46 USB 6, 77 USB
updating 105 updating programs and drivers 108 sound mute light 3 speakers identifying 5 Standby exiting 54 initiating 54 Standby hotkey 36 start-up test 115 storing battery 66 switch, internal display 9 System Configuration menu 116 system date and time 115 system diagnostics 115 system fan 117 system IDs 116 system information 115 system information hotkey 36 T temperature 66 tips, webcam 53 TouchPad gestures 32 identifying 2, 30 navigating 31 pinching or zooming 33 rotating 34 scrolling 33 selecting 32 t
