Owner manual
Table Of Contents
- Welcome
- Getting to know your computer
- Networking
- Keyboard and pointing devices
- Multimedia
- Power management
- Shutting down the computer
- Setting power options
- Using battery power
- Using external AC power
- Drives
- External cards and devices
- Memory modules
- Security
- Backup and Recovery
- Computer Setup (BIOS) and Advanced System Diagnostics
- MultiBoot
- Troubleshooting and support
- Troubleshooting
- The computer is unable to start up
- The computer screen is blank
- Software is functioning abnormally
- The computer is on but not responding
- The computer is unusually warm
- An external device is not working
- The wireless network connection is not working
- The optical disc tray does not open for removal of a CD or DVD
- The computer does not detect the optical drive
- A disc does not play
- A movie is not visible on an external display
- The process of burning a disc does not begin, or it stops before completion
- Contacting customer support
- Labels
- Troubleshooting
- Cleaning your computer
- Specifications
- Electrostatic discharge
- Index
The process of burning a disc does not begin, or it stops before
completion
● Be sure that all other programs are closed.
● Turn off Suspend mode and Hibernation.
●
Be sure that you are using the right kind of disc for your drive.
●
Be sure that the disc is inserted properly.
●
Select a slower write speed and try again.
●
If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.
Contacting customer support
If the information provided in this guide does not address your questions, you can contact HP
Customer Support at:
http://www.hp.com/go/contactHP
NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can:
●
Chat online with an HP technician.
NOTE: When technical support chat is not available in a particular language, it is available in
English.
●
E-mail HP Customer Support.
●
Find HP Customer Support worldwide telephone numbers.
●
Locate an HP service center.
Contacting customer support 87