Owner manual
Table Of Contents
- Welcome
- Getting to know your computer
- Networking
- Keyboard and pointing devices
- Multimedia
- Power management
- Shutting down the computer
- Setting power options
- Using battery power
- Using external AC power
- Drives
- External cards and devices
- Memory modules
- Security
- Backup and Recovery
- Computer Setup (BIOS) and Advanced System Diagnostics
- MultiBoot
- Troubleshooting and support
- Troubleshooting
- The computer is unable to start up
- The computer screen is blank
- Software is functioning abnormally
- The computer is on but not responding
- The computer is unusually warm
- An external device is not working
- The wireless network connection is not working
- The optical disc tray does not open for removal of a CD or DVD
- The computer does not detect the optical drive
- A disc does not play
- A movie is not visible on an external display
- The process of burning a disc does not begin, or it stops before completion
- Contacting customer support
- Labels
- Troubleshooting
- Cleaning your computer
- Specifications
- Electrostatic discharge
- Index
The computer does not detect the optical drive
If your operating system does not detect an installed device, the device driver software may be
missing or corrupted.
1. Remove any discs from the optical drive.
2. Click Computer and then click System Monitor.
3. On the Hardware tab, identify the Storage Controller in the Type column.
4. Click the triangle next to the devices until you locate your optical drive. If the drive is listed, it
should be functioning correctly.
A disc does not play
●
Save your work and close all open programs before playing a CD or a DVD.
●
Log off the Internet before playing a CD or a DVD.
●
Be sure that you insert the disc properly.
●
Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
●
Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
●
Disable Suspend mode before playing the disc.
Do not initiate Hibernation or Suspend while playing a disc. Otherwise, you may see a warning
message asking if you want to continue. If this message is displayed, click No. After you click
No, the computer may behave in either of the following ways:
◦
Playback may resume.
– or –
◦
The playback window in the multimedia program may close. To return to playing the disc,
click the Play button in your multimedia program to restart the disc. In rare cases, you may
need to exit the program and then restart it.
A movie is not visible on an external display
1. If both the computer display and an external display are turned on, press fn+f4 one or more
times to switch between the 2 displays.
2. Configure the monitor settings to make the external display primary:
a. Right-click on a blank area of the computer desktop, and select Screen resolution.
b. Specify a primary display and a secondary display.
NOTE: When using both displays, the DVD image will not appear on any display designated as
the secondary display.
86 Appendix A Troubleshooting and support