OFFICEJET PRO 8100 User Guide
HP Officejet Pro 8100 ePrinter User Guide
Copyright information © 2011 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.
Contents 1 Get started Accessibility................................................................................................................................6 Eco..............................................................................................................................................7 Understand the printer parts.......................................................................................................8 Front view.......................................................
Print photos..............................................................................................................................28 Print photos on photo paper (Windows).............................................................................28 Print photos on photo paper (Mac OS X)...........................................................................28 Print on special and custom-size paper....................................................................................
Contents Solve problems using HP ePrint and HP websites...................................................................55 Solve problems using HP ePrint.........................................................................................56 Solve problems using HP websites....................................................................................57 Solve wired (Ethernet) network problems.................................................................................
Printer specifications................................................................................................................89 Physical specifications........................................................................................................89 Product features and capacities.........................................................................................89 Processor and memory specifications................................................................................
Contents B HP supplies and accessories Order printing supplies online.................................................................................................114 Supplies..................................................................................................................................114 Ink cartridges and printheads...........................................................................................114 HP media....................................................................
1 Get started This guide provides details about how to use the printer and how to resolve problems.
Eco Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see Environmental product stewardship program HP is committed to helping customers reduce their environmental footprint. HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices. For more information about HP's environmental initiatives, visit www.hp.
Chapter 1 Understand the printer parts This section contains the following topics: • • • Front view Printing supplies area Back view Front view 4 1 5 2 6 7 3 8 1 Top cover 2 Ink-cartridge access door 3 Output tray 4 Control-panel display 5 (Power button) 6 Control panel 7 Output tray extension 8 Tray 1 Printing supplies area 2 1 8 Get started
1 Ink-cartridge access door 2 Ink cartridges Back view 1 2 4 3 1 Ethernet network port 2 Rear universal serial bus (USB) port 3 Power input 4 Automatic two-sided printing accessory (duplexer) Use the printer control panel This section contains the following topics: • • • Overview of buttons and lights Change printer settings Print reports Use the printer control panel 9
Chapter 1 Overview of buttons and lights For more information about control panel light patterns and messages, see Controlpanel lights reference. 1 2 3 4 5 6 12 7 11 10 9 8 Label Name and Description 1 Printhead align control panel icon. Shows that the printhead requires alignment. 2 Ink cartridge access door open icon. Shows that the printer's ink cartridge access door or top cover is open. 3 Out of paper icon. Shows that the printer is out of paper. 4 Paper jam icon.
(continued) Label Name and Description 12 Ink cartridge information icons. Displays ink cartridge information, including fill levels. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.
Chapter 1 This section contains the following topics: • • • Recommended papers for printing and copying Recommended papers for photo printing Tips for selecting and using media Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available.
(continued) inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents. HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos. To order HP papers and other supplies, go to www.hp.com. Go to Shop for Products and Services, and select Ink, toner and paper . NOTE: At this time, some portions of the HP website are available in English only.
Chapter 1 Tips for selecting and using media For the best results, observe the following guidelines. • • • • • Always use media that conforms to the printer specifications. For more information, see Media specifications. Load only one type of media at a time into a tray. When loading the trays, make sure the media is loaded correctly. For more information, see Load media. Do not overload the tray.
2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the printer is printing. 3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the extension on the output tray. Load envelopes To load envelopes Use these instructions to load an envelope. 1. Pull out Tray 1.
Chapter 1 2. Insert the envelopes print-side down and load according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray. NOTE: Do not load paper while the printer is printing. 3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the extension on the output tray.
Load cards and photo paper To load cards and photo paper Use these instructions to load photo paper. 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the printer is printing. 3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4.
Chapter 1 1. Pull out Tray 1. 2. Insert the media print-side down in the center of the tray. Make sure the stack of media aligns with the line on the width guide, and is not higher than the paper stack line on the guide. NOTE: Do not load paper while the printer is printing. 3. Slide the media guides in the tray to adjust them for the media size that you have loaded, and then reinsert the tray. 4. Pull out the extension on the output tray.
Install the accessories This section contains the following topics: • • • • Install the duplexer Install Tray 2 Configure trays Turn on accessories in the printer driver Install the duplexer You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing). To install the duplexer ▲ Slide the duplexer into the back of the printer until the unit locks into place.
Chapter 1 3. Set the printer on top of the tray. CAUTION: Be careful to keep your fingers and hands clear of the bottom of the printer. 4. Connect the power cord and turn on the printer. 5. Enable Tray 2 in the printer driver. For more information, see Turn on accessories in the printer driver. To load Tray 2 1. Pull the tray out of the printer by grasping under the front of the tray. 2. Insert the paper print-side down in the center of the tray.
3. Slide the media guides in the tray to adjust them for the size that you have loaded. 4. Gently reinsert the tray. 5. Pull out the extension on the output tray. Configure trays NOTE: Tray 2 is an optional accessory. For ordering information, see Order printing supplies online. To configure the trays, you must have Tray 2 installed and turned on. By default, the printer draws media from Tray 1. If Tray 1 is empty, the printer draws media from Tray 2 (if it is installed and loaded with media).
Chapter 1 Tray 2 is designed to hold only plain paper. The following table lists possible ways you can use the tray settings to meet your printing needs. I want to... Follow these steps Load both trays with the same media, and have the printer pick media from one tray if the other one is empty. • Have both special media (such as transparencies or letterhead) and plain paper loaded in the trays. • Load media in both trays but have the printer pick media from a specific tray first.
3. Click the Driver tab. 4. Select the options you want to install, and then click OK. Maintain the printer This section provides instructions for keeping the printer in top working condition. Perform this maintenance procedure as necessary. • Clean the exterior Clean the exterior WARNING! Before cleaning the printer, turn off the power and unplug the power cord from the electrical socket. Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case.
2 Print Most print settings are automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. For more information about selecting the best print media for your documents, see Select print media.
Print documents (Windows) 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
Chapter 2 Print brochures (Windows) NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the printer. For more information on the HP software, see Printer management tools. 1. 2. 3. 4. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box.
• • Thick, irregular, or curled edges Areas that are wrinkled, torn, or otherwise damaged Make sure the folds of envelopes you load in the printer are sharply creased. NOTE: For more information about printing on envelopes, see the documentation available with the software program you are using. Follow the instructions for your operating system. • • Print on envelopes (Windows) Print on envelopes (Mac OS X) Print on envelopes (Windows) 1. 2. 3. 4. Load envelopes print-side down in the tray.
Chapter 2 Print photos Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the quality of your printout. Photo paper should be flat before printing. Follow the instructions for your operating system.
5. Select the appropriate paper size from the Paper Size pop-up menu (if available). 6. Click Paper Type/Quality from the pop-up menu, and then select the following settings: • Paper Type: The appropriate photo paper type • Quality: Best or Maximum dpi NOTE: If you do not see these options, click the blue disclosure triangle next to the Printer pop-up menu. 7. If necessary, change the photo and color options: a.
Chapter 2 1. Load the appropriate paper in the tray. For more information, see Load media. 2. Select a paper size: a. From the File menu in your software application, click Page Setup. NOTE: If you do not see a Page Setup menu item, go to step 3. 3. 4. 5. 6. 7. 8. b. Make sure the printer you want to use is selected in the Format For pop-up menu. c. Select the paper size from the Paper Size pop-up menu, and then click OK. From the File menu in your software application, click Print.
Follow the instructions for your operating system. • • Print borderless documents (Windows) Print borderless documents (Mac OS X) Print borderless documents (Windows) 1. 2. 3. 4. 5. 6. 7. 8. Load paper in the tray. For more information, see Load media. On the File menu in your software application, click Print. Make sure the printer you want to use is selected. To change settings, click the button that opens the Properties dialog box.
Chapter 2 Print on both sides (duplexing) You can print on both sides of a sheet of media automatically by using the HP Automatic Two-sided Printing Accessory (duplexer). TIP: You can perform manual duplexing by first printing only the odd pages, flipping the pages over, and then printing only the even pages. Perform two-sided printing (Windows) 1. Load the appropriate media. For more information, see Guidelines for printing on both sides of a page and Load media. 2.
7. Click the Two-Sided Printing pop-up menu, select Print Both Sides, and then click the appropriate binding options for the document. - OR Click the Layout pop-up menu, and then select the appropriate binding options for the document from the Two-Sided pop-up menu. NOTE: If you do not see any options, click the blue disclosure triangle next to the Printer pop-up menu. 8. Select any other print settings that you want, and then click Print to begin printing.
3 HP ePrint HP ePrint is a free service from HP that allows you to print to your web-connected printer anytime, from any location. It’s as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software are needed. If you can send an email, you can print from anywhere, using HP ePrint.
Mac OS X ▲ To set up and manage Web Services in Mac OS X, you can use the printer’s embedded web server (EWS). For more information, see Set up HP ePrint using the embedded web server. Set up HP ePrint using the printer’s control panel The printer’s control panel provides an easy way to set up and manage HP ePrint. To set up HP ePrint, complete the following steps: 1. On the printer control panel, press the (HP ePrint) button. The printer prints the HP ePrint Setup page. 2.
Chapter 3 Print using HP ePrint To print documents using HP ePrint, complete the following steps: 1. On your computer or mobile device, open your email application. NOTE: For information about using the email application on your computer or mobile device, see the documentation provided with the application. 2. Create a new email message, and then attach the file that you want to print.
4 Work with ink cartridges To ensure the best print quality from the printer, you need to perform some simple maintenance procedures. This section provides guidelines for handling the ink cartridges, instructions for replacing the ink cartridges, and aligning and cleaning the printhead.
Chapter 4 Check the estimated ink levels You can check the estimated ink levels from the printer software or from the printer control panel. For information about using these tools, see Printer management tools and Use the printer control panel. You can also print the Printer Status page to view this information (see Understand the Printer Status Report). NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
Use these steps to replace the ink cartridges. To replace the ink cartridges 1. Make sure the printer is turned on. 2. Open the ink-cartridge access door. NOTE: Wait until the print carriage stops moving before proceeding. 3. Press the front of the ink cartridge to release it, and then remove it from the slot. 4. Remove the new ink cartridge from its packaging. 5. Using the color-coded letters for help, slide the ink cartridge into the empty slot until it is securely installed in the slot.
Chapter 4 6. Repeat steps 3 through 6 for each ink cartridge you are replacing. 7. Close the ink-cartridge access door. Related topics HP supplies and accessories Store printing supplies Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly. For more information, see Turn the printer off.
5 Solve a problem The information in this chapter suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.
Chapter 5 Obtain electronic support To find support and warranty information, go to the HP website at www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support. This website also offers technical support, drivers, supplies, ordering information and other options such as: • • • • Access online support pages.
Before you call Call HP support while you are in front of the computer and the printer.
Chapter 5 For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. www.hp.
General troubleshooting tips and resources NOTE: Many of the following steps require HP software. If you did not install the HP software, you can install it using the HP software CD included with the printer, or you can download the HP software from the HP support website (www.hp.com/ go/customercare). This website provides information and utilities that can help you correct many common printer problems. Try these when you begin troubleshooting a printing problem.
Chapter 5 The printer shuts down unexpectedly Check the power and power connections Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications. Alignment fails If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.
The printer prints slowly Try the following solutions if the printer is printing very slowly. • • • Solution 1: Use a lower print quality setting Solution 2: Check the ink levels Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed. Cause: The print quality was set to a high setting.
Chapter 5 If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printer.
There is a blank page in the file Check the file to make sure there is no blank page. Something on the page is missing or incorrect Check the Print Quality Diagnostic page Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts. For more information, see Print quality troubleshooting.
Chapter 5 Check the page-orientation setting Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see Print. Check the printer location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields.
Solution 2: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so. NOTE: The printer can operate with one or more depleted cartridges.
Chapter 5 If this did not solve the issue, try the next solution. Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the printer. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place.
Solution 6: Print and evaluate a print quality report Solution: To print a print quality report • Control panel: Press and hold the button seven times, press the • • (Power) button, press the (Cancel) (Resume) button two times, and release the (Power) button. Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report. HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print.
Chapter 5 prints, a Print Quality Diagnostic page can help you determine if the printing system is working correctly. Solution 7: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead.
• Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold. Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are aligned correctly. • Load media into the printer only when it is not printing. • Remove and replace the duplexer. ◦ Push the button on either side of the duplexer, and then remove the unit.
Chapter 5 Solve problems using HP ePrint If you are having problems using HP ePrint, check the following: • Make sure the printer is connected to the Internet using an Ethernet or wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. • • • • • • • Make sure the latest product updates have been installed on the printer. For more information, see Update the printer. Make sure HP ePrint is enabled on the printer.
Solve problems using HP websites If you are having problems using HP websites from your computer, check the following: • • • Make sure the computer that you are using is connected to the Internet. Make sure the web browser meets the minimum system requirements. For more information, see HP website specifications. If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation provided with your web browser.
Chapter 5 TIP: For more information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting. TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not available in all languages.
• • Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only) Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN) Step 1: Make sure your computer is connected to your network Make sure your computer is connected to your network—either your wired (Ethernet) network or your wireless network. If the computer is not connected to the network, you cannot use the printer over the network.
Chapter 5 Mac OS X ▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you can determine if the AirPort is turned on and which wireless network your computer is connected to. NOTE: For more detailed information about your AirPort connection, click System Preferences in the Dock, and then click Network. If the wireless connection is working correctly, a green dot appears next to AirPort in the list of connections.
For information about connecting the printer to a wireless network, see Set up the printer for wireless communication. B: Check to see if you can access the EWS ▲ After you establish that the computer and the printer both have active connections to a network, you can verify if they are on the same network by opening the printer's EWS. For more information, see Embedded web server. To access the EWS a. On your computer, open the EWS. For more information, see Embedded web server.
Chapter 5 3. Do one of the following, depending on the printer status: a. If the printer is Offline, right-click the printer, and click Use Printer Online. b. If the printer is Paused, right-click the printer, and click Resume Printing. 4. Try using the printer over the network. Mac OS X 1. Click System Preferences in the Dock, and then click Print & Fax. 2. Select the printer, and then click Open Print Queue. 3. If the print job is on hold, click Resume. 4. If the printer is paused, click Resume Printer.
TIP: To use the printer while connected to the VPN, you can connect the printer to your computer with a USB cable. The printer uses its USB and network connections at the same time. For more information, contact your network administrator or the person who set up the wireless network. After resolving the problems After you resolve any problems and have successfully connected the printer to your wireless network, complete the following steps for your operating system: Windows 1.
Chapter 5 TIP: You can customize the Wireless Direct Printing name and security passcode from the embedded web server (EWS). For information about using the embedded web server, see Embedded web server. To print using Wireless Direct Printing NOTE: To print using Wireless Direct Printing from a computer, be sure you’ve installed the HP printer software. To print using Wireless Direct Printing from a mobile device, make sure you have a print application installed on the mobile device.
• • If your firewall has a setting to "not show alert messages", you should disable this. When installing the HP software and using the HP printer you may see alert messages from your firewall software that provide options to "allow", "permit" or "unblock". You should allow any HP software that causes an alert. Also, if the alert has a "remember this action" or "create a rule for this" selection, select it. This is how the firewall learns what can be trusted on your network.
Chapter 5 Check your web browser • Make sure the web browser meets the minimum system requirements. For more information, see Embedded web server specifications. • If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser. • Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser.
Check the hardware connections • Make sure that any cords and cables that you are using are in good working order. • Make sure that the power cord is connected securely to both the printer and to a working power outlet. Check the printheads and ink cartridges • Make sure that all of the printheads and ink cartridges are firmly installed in their correct, color-coded slot. Press down firmly on each one to ensure proper contact. The printer cannot work if they are not all installed.
Chapter 5 ◦ • All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. ◦ Make sure the printer is installed on the same subnet as the computers that use the printer. ◦ If the installation program cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page.
If you need to call HP, it is often useful to print the printer status report before calling. 1 2 3 1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the connectivity settings. 2. Print Usage Information: Provides the total number of pages printed, as well as the number of borderless pages printed. 3.
Chapter 5 Understand the network configuration page If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer.
help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.
Chapter 5 4 5 1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded web server. 2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer. 3. 802.
4. Miscellaneous: Shows information about more advanced network settings. • Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for example, the HP Standard Port). • LPD: Line Printer Daemon (LPD) refers to the protocol and programs associated with line-printer spooling services that may be installed on various TCP/IP systems.
Chapter 5 Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges. This section contains the following topics: • • • Clean the printhead Align the printhead Remove and reinstall the printhead Clean the printhead If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned. There are two stages of cleaning.
To clean the printhead from the embedded web server (EWS) 1. Open the EWS. For more information, see To open the embedded web server. 2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section. 3. Click Clean Printhead and follow the onscreen instructions. Align the printhead The printer automatically aligns the printhead during the initial setup.
Chapter 5 Remove and reinstall the printhead 1. Make sure that the printer is turned on. 2. Open the top cover and the ink-cartridge access door. 3. Lift the latch handle on the print carriage. 4. Remove the printhead by lifting it up and then pulling it out of the printer.
5. Make sure the latch handle is raised, and then reinsert the printhead. 6. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 7. Close the ink-cartridge access door and the top cover. Clear jams Occasionally, media becomes jammed during a job.
Chapter 5 To clear a jam Use these steps to clear a paper jam. 1. Remove all media from the output tray. CAUTION: Trying to clear a paper jam from the front of the printer can damage the print mechanism. Always access and clear paper jams through the duplexer. 2. Check the duplexer. a. Push the button on either side of the duplexer, and then remove the unit. b. Locate any jammed media inside the printer, grasp it with both hands and then pull it towards you. c.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following: a. Ensure the printer is turned off and disconnect the power cord. b. Lift the printer off Tray 2. c. Remove the jammed media from the bottom of the printer or from Tray 2. d. Reposition the printer on top of Tray 2. 5. Open the print carriage access door.
Chapter 5 For more information about the printer control panel, see Use the printer control panel. 1 2 3 4 5 6 12 7 11 10 9 8 Label Name and Description 1 Printhead align icon. Shows that the printhead requires alignment. 2 Ink cartridge access door open icon. Shows that the printer's ink cartridge access door or top cover is open. 3 Out of paper icon. Shows that the printer is out of paper. 4 Paper jam icon. Shows that the printer has a paper jam. 5 Resume button and light.
(continued) Label Name and Description NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. Interpreting control-panel lights Light description/Light pattern Explanation and recommended action All lights are off. The printer is off. • • The Power light is on. Connect the power cable.
Chapter 5 (continued) Light description/Light pattern Explanation and recommended action The Access Door Open icon is blinking. The access door or top cover is not closed completely. Make sure the access door and top cover are completely closed. The Power light blinks. The printer is turning on or off, or is processing a print job. No action is required. The printer is pausing for the ink to dry. Wait for the ink to dry. The Paper Jam icon blinks. Print media is jammed in the printer.
(continued) Light description/Light pattern Explanation and recommended action The Printhead Alert icon blinks. The printhead is missing or not installed properly. • • The Printhead Alert icon is on and all other lights are off. Ensure the printhead is properly installed. If the error persists, replace the printhead. For more information, see Remove and reinstall the printhead. The printhead is incompatible or damaged. • • Ensure the printhead is properly installed.
Chapter 5 (continued) Light description/Light pattern Explanation and recommended action The Power light is on and one or more of the ink cartridge icons blink. One or more of the ink cartridges are missing. There is a duplicate cartridge installed in the printer. • • Install the indicated ink cartridge, and then try to print. Remove and reinsert the ink cartridge a few times if necessary. If the error persists, replace the indicated ink cartridge. Ink level is low and might affect print quality.
(continued) Light description/Light pattern Explanation and recommended action The Power light is on, and one or more of the ink cartridge lights are on. One or more of the ink cartridges are low on ink and will need to be replaced soon. Get new ink cartridges and replace the existing cartridges when prompted to do so. NOTE: Ink level alerts and indicators provide estimates for planning purposes only.
A Technical information This section contains the following topics: • • Warranty information Printer specifications • Regulatory information • • Environmental product stewardship program Third-party licenses Warranty information This section contains the following topics: Hewlett-Packard limited warranty statement • • 86 Ink cartridge warranty information Technical information
Hewlett-Packard limited warranty statement HP product Duration of limited warranty Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Appendix A Ink cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Printer specifications This section contains the following topics: • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded web server specifications • Media specifications • Print specifications • HP ePrint and HP website specifications • Environmental specifications • Electrical specifications • Acoustic emission specifications Physical specifications • Size (width x height
Appendix A (continued) Feature Capacity Printer control-panel language support Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish. Language availability varies by country/region.
• Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5.0 • Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3 • Microsoft Windows 2003 Small Business Server Terminal Services • Microsoft Windows Server 2008 Terminal Services • Microsoft Windows Small Business Server 2008 Terminal Services • Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0 • Novell Netware 6.
Appendix A (continued) Media size 2L U.S. Letter (216 x 279 mm; 8.5 x 11 inches) 8.5 x 13 inches (216 x 330 mm) U.S. Legal (216 x 356 mm; 8.5 x 14 inches) A4 (210 x 297 mm; 8.3 x 11.7 inches)* U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches) U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches) B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)* A5 (148 x 210 mm; 5.8 x 8.3 inches)* 6 x 8 inches Edge-to-Edge A4* Edge-to-Edge Letter* Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.
(continued) Media size Tray 1 Tray 2 Duplexer Index card (76.2 x 127 mm; 3 x 5 inches) Index card (102 x 152 mm; 4 x 6 inches) Index card (127 x 203 mm; 5 x 8 inches) A6 card (105 x 148.5 mm; 4.13 x 5.83 inches) A4 index card (210 x 297 mm; 8.3 x 11.7 inches) Hagaki** (100 x 148 mm; 3.9 x 5.8 inches) Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8 inches) Index Card Letter (216 x 279 mm; 8.5 x 11 inches) Photo media Photo media (76.
Appendix A Understand supported media types and weights NOTE: Tray 2 is available with some models. Tray Type Weight Capacity Tray 1 Paper 60 to 105 g/m2 Up to 250 sheets of plain paper (16 to 28 lb bond) Photo media (25 mm or 1 inch stacked) 280 g/m2 Up to 100 sheets (75 lb bond) (17 mm or 0.67 inch stacked) Labels Up to 100 sheets (17 mm or 0.67 inch stacked) Envelopes Cards 75 to 90 g/m2 Up to 30 sheets (20 to 24 lb bond envelope) (17 mm or 0.
Media (1) Left margin (2) Right margin (3) Top margin (4) Bottom margin U.S. Letter 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) Windows and 12mm (0.47 inch) Mac OS X and Linux 3.3 mm (0.13 inch) 3.3 mm (0.13 inch) 16.5 mm (0.65 inch) 16.5 mm (0.65 inch) U.S. Legal A4 U.S. Executive U.S. Statement 8.
Appendix A • Maximum number of attachments: 10 NOTE: The printer’s email address must be the only address listed in the “To” line of the email message. • Supported file types: ◦ PDF ◦ HTML ◦ Standard text file formats ◦ Microsoft Word, PowerPoint ◦ Image files, such as PNG, JPEG, TIFF, GIF, BMP NOTE: You might be able to use other types of files with HP ePrint. However, HP cannot guarantee that they correct functionality with the printer because they have not been fully tested.
Regulatory information The printer meets product requirements from regulatory agencies in your country/region.
Appendix A Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 LED indicator statement LED indicator statement The display LEDs meet the requirements of EN 60825-1.
Gloss of housing of peripheral devices for Germany European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • Low Voltage Directive 2006/95/EC • EMC Directive 2004/108/EC • Ecodesign Directive 2009/125/EC, where applicable CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Appendix A outdoor use, only the 2400-MHz to 2454-MHz frequency band (channels 1 to 7) may be used. For the latest requirements, see www.arcep.fr. The point of contact for regulatory matters is: Hewlett-Packard GmbH, Dept.
Notice to users in Taiwan Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is VCVRA-1101. This regulatory number should not be confused with the marketing name (HP Officejet Pro 8100 ePrinter) or product number.
Appendix A Environmental product stewardship program Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. The number of materials has been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and other connections are easy to locate, access, and remove using common tools.
English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Appendix A Power consumption Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is qualified to the U.S. Environmental Protection Agency’s ENERGY STAR specifications for imaging equipment. The following mark appears on ENERGY STAR qualified imaging products: ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency.
RoHS notices (China only) Toxic and hazardous substance table RoHS notices (Ukraine only) Environmental product stewardship program 105
Appendix A Third-party licenses LICENSE.aes-pubdom--crypto --------------------/* rijndael-alg-fst.c * * @version 3.0 (December 2000) * * Optimised ANSI C code for the Rijndael cipher (now AES) * * @author Vincent Rijmen * @author Antoon Bosselaers * @author Paulo Barreto * * This code is hereby placed in the public domain.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. LICENSE.
Appendix A All rights reserved. This package is an SSL implementation written by Eric Young (eay@cryptsoft.com). The implementation was written so as to conform with Netscapes SSL. This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code; not just the SSL code.
HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. The licence and distribution terms for any publically available version or derivative of this code cannot be changed. i.e. this code cannot simply be copied and put under another distribution licence [including the GNU Public Licence.
Appendix A EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Appendix A * notice, this list of conditions and the following disclaimer in the * documentation and/or other materials provided with the distribution. * 3. Neither the name of the project nor the names of its contributors * may be used to endorse or promote products derived from this software * without specific prior written permission.
jloup@gzip.org madler@alumni.caltech.edu The data format used by the zlib library is described by RFCs (Request for Comments) 1950 to 1952 in the files http://www.ietf.org/rfc/rfc1950.txt (zlib format), rfc1951.txt (deflate format) and rfc1952.txt (gzip format).
B HP supplies and accessories This section provides information on HP supplies and accessories for the printer. The information is subject to changes, visit the HP website (www.hpshopping.com) for the latest updates. You may also make purchases through the website.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low on link message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so. HP media To order media such as HP Premium Paper, go to www.hp.com. HP recommends plain papers with the ColorLok logo for printing of everyday documents.
C Network setup You can manage network settings for the printer through the printer control panel as described in the next section. Additional advanced settings are available in the embedded web server, a configuration and status tool you access from your web browser using an existing network connection to the printer. For more information, see Embedded web server.
Set link speed You can change the speed at which data is transmitted over the network. The default is Automatic. 1. Open the embedded web server (EWS). For more information, see To open the embedded web server. 2. Click the Network tab, and then click Advanced in the Wired (802.3) section. 3. In the Link Settings section, click Manual. 4. Click to select the link speed that matches your network hardware: • 2. 10-Full • 3. 10-Half • 4. 100-Full • 5.
Appendix C Creating and using firewall rules Firewall rules allow you to control IP traffic. Use firewall rules to allow or drop IP traffic based on IP addresses and services. Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for those addresses and services.
Limitations to rules, templates, and services When creating firewall rules, note the following limitations to rules, templates, and services. Item Limit Maximum number of rules. 10 (one default rule) Maximum number of Address Templates. 12 Maximum number of user-defined address templates. 5 Maximum number of services you can add to a user-defined service template.
Appendix C TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting). Before you begin Before you begin setting up the wireless connection, check the following: • The printer is not connected to the network using a network cable. • • The wireless network is set up and functioning correctly. The printer and the computers that use the printer are on the same network (subnet).
NOTE: Only set up wireless using WPS if your wireless network uses WPA data encryption. If your wireless network uses WEP or is not using any encryption at all, use one of the other methods provided in this section to set up the printer on your wireless network. NOTE: To use WPS, make sure your wireless router or wireless access point supports WPS. Routers that support WPS often have a Wireless (WPS) button or a button labeled “WPS”.
Appendix C To change from an Ethernet connection to a wireless connection Windows 1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software. 2. Click Connect a new printer, and then select the type of connection you want to use. 3. Follow the display instructions to complete the setup. Mac OS X 1. Open HP Utility. For more information, see .HP Utility (Mac OS X) 2. 3.
Overview of security settings To help improve the security of the wireless network and prevent unauthorized access, the printer supports many common types of network authentication, including WEP, WPA, and WPA2. • WEP: Provides security by encrypting data sent over radio waves from one wireless device to another wireless device. Devices on a WEP-enabled network use WEP keys to encode data. If your network uses WEP, you must know the WEP key(s) it uses.
Appendix C • Turn off administrative access over wireless if possible. If you do this, you need to connect to the router with a wired Ethernet connection when you want to make configuration changes. • Turn off remote administrative access over the Internet on your router, if possible. You can use Remote Desktop to make an encrypted connection to a computer running behind your router and make configuration changes from the local computer you are accessing over the Internet.
1. 2. On the computer desktop, click Start, select Settings, click Control Panel, and then click Add/Remove Programs. - Or Click Start, click Control Panel, and then double-click Programs and Features. Select the printer name, and then click Change/Remove or Uninstall/Change. Follow the onscreen instructions. 3. Disconnect the printer from your computer. 4. Restart your computer. NOTE: It is important that you disconnect the printer before restarting your computer.
D Printer management tools This section contains the following topics: • • Toolbox (Windows) HP Utility (Mac OS X) • Embedded web server Toolbox (Windows) The Toolbox provides maintenance information about the printer. NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system requirements. Open the Toolbox 1.
This section contains the following topics: • About cookies • To open the embedded web server About cookies The embedded web server (EWS) places very small text files (cookies) on your hard drive when you are browsing. These files let the EWS recognize your computer the next time you visit. For example, if you have configured the EWS language, a cookie helps remember which language you have selected so that the next time you access the EWS, the pages are displayed in that language.
E 128 How do I? • Get started • • Print Work with ink cartridges • Solve a problem How do I?
F Errors (Windows) Unable to Communicate with Printer The computer cannot communicate with the printer because one of the following events has occurred: • The printer has been turned off. • The cable connecting the printer - such as a USB cable or a network (Ethernet) cable – has been disconnected. • If the printer is connected to a wireless network, the wireless connection has been broken.
Appendix F Solution 1: Turn the printer off and on. Turn off the printer, and then turn it on again. If the problem persists, contact HP support for service or replacement. Cartridge Problem The ink cartridge identified in the message is missing, damaged, incompatible, or inserted into the wrong slot in the printer. NOTE: If the cartridge is identified in the message as incompatible, see Order printing supplies online for information about obtaining cartridges for the printer.
The cartridge cradle cannot move Something is blocking the ink cartridge cradle (the part of the printer that holds the ink cartridges). To clear the obstruction, press (Power) button to turn off the printer, and then check the printer for jams. For more information, see Clear jams. Paper Jam Paper has become jammed in the printer. Before you try to clear the jam, check the following: • Make sure that you have loaded paper that meets specifications and is not wrinkled, folded, or damaged.
Appendix F Document failed to print The printer could not print the document because a problem occurred in the printing system. For information about solving printing problems, see Solve printer problems. Printer failure There was a problem with the printer. Usually, you can resolve such problems by completing the following steps: 1. 2. (Power) button to turn off the printer. Press the Unplug the power cord, and then plug in the power cord again. 3. Press the (Power) button to turn on the printer.
Printer supply upgrade The cartridge listed in the message can only be used to upgrade one printer. Click OK to use it on this printer. If you do not wish to proceed with the supply upgrade for this printer, click Cancel Print and then remove the cartridge. Printer supply upgrade successful The supply upgrade was successful. The cartridges listed in the message can now be used in the printer. Printer supply upgrade problem The supply upgrade was not successful.
Appendix F Do not use SETUP cartridges SETUP cartridges cannot be used after the printer has been initialized. Remove and install nonSETUP cartridges. For more information, see Replace the ink cartridges. New printhead low on ink The used cartridges listed in the message might not have enough ink to complete one-time startup processes. Solution: Install new cartridges or click Continue to use installed cartridges. If startup cannot complete with installed cartridges, new cartridges will be needed.
Problem with printer preparation The printer clock has failed and ink preparation may not be complete. The estimated Ink Level gauge might be inaccurate. Solution: Check the print quality of your print job. If it is not satisfactory, running the printhead cleaning procedure from the toolbox might improve it. For more information about cleaning the printhead, see Clean the printhead. Color cartridge low on ink The cartridges listed in the message are low on ink.
Appendix F NOTE: If your cartridge is still under warranty, contact HP support for service or replacement. For more information about ink cartridge warranty, see Ink cartridge warranty information. If the problem persists after you replace the cartridge, contact HP support. For more information, see HP support.
Index A D accessibility 3, 6 accessories installation 19 printer status report 69 turn on and off in driver 22 warranty 87 acoustic emissions 96 after the support period 44 align printhead 75 diagnostic page 53 double-sided printing 32 driver accessories settings 22 warranty 87 duplexer clear jams 77 installation 19 media sizes supported 91 media types and weights supported 94 turn on and off in driver 22 duty cycle 89 B blank pages, troubleshoot print 48 both sides, print on 32 buttons, control panel 1
lights on control panel illustration 81 understanding 81 lights reference 79 lights, control panel 10 link speed, setting 117 load photo 17 tray 14, 15 tray 2 20 load cards 17 load custom-size media 17 load envelopes 15 load media 14 locking trays 21 M Mac OS custom-size paper 29, 30 Print borderless 31 Print photos 28 print settings 25 turn accessories on and off in driver 22 Mac OS X HP Utility 126 maintain printhead 73 maintenance align printhead 75 check ink levels 38 clean printhead 74 diagnostic page
Index R T radio interference reducing 124 regulatory information 100 radio, turn off 116 rear access panel clear jams 77 illustration 9 recycle print cartridges 102 regulatory information 97, 100 regulatory model number 101 replace ink cartridges 38 reports diagnostic 53 print quality 53 printhead 73 Resume button 10, 80 temperature specifications 96 text troubleshoot 49 tray 1 capacity 94 media sizes supported 91 media types and weights supported 94 tray 2 capacity 94 installation 19 load media 20 medi
regulatory information 100 set up 119 140
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