Maintenance & Service Guide HP Pro 3400 Microtower Business PC HP Pro 3405 Microtower Business PC HP Pro 3410 Microtower Business PC HP Pro 3410 Small Form Factor Business PC HP Pro 3500 Microtower Business PC HP Pro 3505 Microtower Business PC HP Pro 3515 Microtower Business PC
© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product Features ............................................................................................................................................ 1 Feature Overview ................................................................................................................................. 1 Microtower Components ...................................................................................................................... 2 Small Form Factor Components ..........
Drives ................................................................................................................................. 27 Misc Boards ....................................................................................................................... 27 Sequential Part Number Listing ......................................................................................... 28 Small Form Factor (SFF) Chassis Spare Parts .....................................................................
Removal and Replacement Procedures – Microtower Chassis ............................................................... 49 Serviceability Features ....................................................................................................................... 49 Preparation for Disassembly .............................................................................................................. 49 Access Panel .....................................................................................
Removing the Hard Drive ................................................................................ 105 Power Switch .................................................................................................................................... 109 Front USB Assembly ........................................................................................................................ 111 Fan Assembly ................................................................................................
Solving USB Flash Drive Problems .................................................................................................. 179 Solving Front Panel Component Problems ...................................................................................... 180 Solving Internet Access Problems .................................................................................................... 180 Solving Software Problems ..................................................................................
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1 Product Features Feature Overview The HP Pro 3400/3500 series includes the following features: ● Choice of Intel® (HP Pro 3500/3400/3410) or AMD processor (HP Pro 3515/3505/3405) ● Choice of integrated graphics or ATI or NVIDIA discrete graphics cards ● Up to 8 GB or 16 GB DDR3 SDRAM system memory available standard (depending on model) ● Hard drives (vary by model): 250 GB up to 2.
Microtower Components 1 (1) external 5.25” drive bay for optional optical drive 6 (3) PCIe x1 slots, (1) PCIe x16 slot, (1) miniPCI slot*1 Model 3410: (1) PCIe x1 slot, (1) PCIe x16 slot, (2) PCI 2.2 slots 1 2 2 Power Supply 7 USB Scroll Mouse 3 Rear I/O includes: (4) USB 2.0 ports, (2) USB 3.0 ports (3515), RJ-45 network interface, DVI, HDMI, or VGA video interfaces, microphone jack, audio in/out jacks 8 HP USB Standard Value Keyboard 4 Front I/O includes: (2) USB 2.
Small Form Factor Components 1 External 5.25” drive bay for optical drive 6 Power Supply 2 Internal 3.5” hard drive bay 7 USB Scroll Mouse 3 Rear I/O includes: (3) PCIe x1 slots, (1) PCIe x16 slot, (1) miniPCI slot, (4) USB 2.0 ports, RJ-45 network interface, DVI and VGA video interfaces, microphone jack, audio in/out jacks (5.1 channel audio out) 8 HP USB Standard Value Keyboard 4 Front I/O includes: (2) USB 2.
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully activated.
Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3.
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation. Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ● Hard Disk: Size, model, firmware version, serial number, connector color.
Table 3-3 Computer Setup—Storage (continued) Storage Options eSATA Port Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled. This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com.
Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password.
Table 3-4 Computer Setup—Security (continued) Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled.
Table 3-4 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled. SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
Table 3-4 Computer Setup—Security (continued) DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle. Default is extended. ● Runtime Power Management— Enable/Disable.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots. ◦ Clear Memory = No memory count on cold boot.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable). Allows you to enable or disable functions of the embedded Management Engine (ME) such as Active Management Technology (AMT).
4 Illustrated parts catalog This chapter provides spare part information for all chassis.
Item Description Spare part number (1) Access panel 674373-001 (2) Front bezel (3) For use in only the EMEA region 667849-001 With optical drive door for use in Brazil 667849-201 For use in the North America and Latin America regions 670692-001 Power supply, 300W 300W, active PFC, not for use in Brazil 656721-001 689005-001 300W 664862-001 692096-001 (4) System board (includes replacement thermal material) For use in 3500 models (Intel) without Windows 8 687577-001 For use in 3500 mode
Item Description Spare part number Intel Core i7 processors (for use in model 3500/3400/3410) ● 3770, 3.4 GHz, 8-MB L3 cache (use only in 3500 models) 688164-001 ● 2600, 3.4 GHz, 8-MB L3 cache (use only in 3400/3500 models) 638419-001 ● 2600S, 2.7 GHz, 8-MB L3 cache (use only in 3400/3500 models) 638632-001 Intel Core i5 processors ● 3470, 3.2 GHz, 6-MB L3 cache (use only in 3500 models) 687943-001 ● 2500, 3.3 GHz, 6-MB L3 cache (use only in 3400/3410/3500 models) 638631-001 ● 2400, 3.
Item 24 Description Spare part number ● A10-5800K, 3.8 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in 3515 models) 701408-001 ● A10-5700, 3.4 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in 3515 models) 701407-001 ● A8-5600K, 3.6 GHz, 1-MB L2 cache; Radeon HD7560D graphics core (use only in 3515 models) 701412-001 ● A8-5500, 3.2 GHz, 1-MB L2 cache; Radeon HD7560D graphics core (use only in 3515 models) 701411-001 ● A8-3870, 3.
Cables Item Description Spare part number (1) Power switch/LED assembly 667850-001 (2) SATA cable, 254 mm 667854-001 Adapter, DVI to VGA, HF (not illustrated) 657401-001 Antenna, for use with 2x2 WLAN modules 593890-001 Antenna, for use with 1x1 WLAN modules 701397-001 Microtower Chassis Spare Parts 25
Misc Parts Item Description (1) Fan sink (includes replacement thermal material) (2) (3) Spare part number For use in models with Intel processors 667727-001 For use in models with AMD processors 657402-001 Front I/O and USB assembly Does not include card reader 667853-001 Includes card reader 667852-001 Chassis fan For use in all models except for 3410 657103-001 For use in 3410 models (Brazil) 514238-001, or 434645-001 (4) 26 WLAN cover 701400-001 Mouse (optical, USB; not illustrat
Drives Description Spare part number Hard drive 2 TB hard drive, 7200 rpm for use in all 3500/3505/3515 models 616608-001 2-TB, 5400-rpm 613210-001 1.5-TB, 7200-rpm 613209-001 1.
Description Spare part number Graphics adapters for use in models with Windows 8 AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use in 3500/3505/3510 models 701403-001 AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use in 3500/3505/3510 models 701402-001 AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card for use in 3500/3505/3510 models 701401-001 nVidia GeForce GT630 2-GB graphics adapter, full height for use in 3500/3505/3510 models 701405-001 nVidia GeForce GT620 1-GB graphics adapter, full h
Spare part number Description 638628-001 Intel Core i3 2100 processor (3.1-GHz, 3-MB L3 cache; use only in 3400/3410/3500 models) 638629-001 Intel Core i3 2120 processor (3.3-GHz, 3-MB L3 cache; use only in 3400/3500 models) 638630-001 Intel Core i5 2400 processor (3.1-GHz, 6-MB L3 cache; use only in 3400/3410/3500 models) 638631-001 Intel Core i5 2500 processor (3.3-GHz, 6-MB L3 cache; use only in 3400/3410/3500 models) 638632-001 Intel Core i7 2600 processor (3.
30 Spare part number Description 665123-001 Intel Pentium Dual-Core G860 processor (3.0 GHz, 3-MB L3 cache, 65W; use only in 3400/3500 models) 665223-001 System board for use in models with Intel processors on 3410 models in Brazil (includes thermal material) 665467-001 Intel Celeron G440 (1.6 GHz, 1-MB L3 cache, 35W; use only in 3400/3410 models without Windows 8) 667719-001 1 TB hard drive 667720-001 500 GB hard drive 667721-001 AMD A-Series X4 A8-3550 processor (2.
Spare part number Description 677427-001 Intel Core i3 2125 for use only in HP Pro 3500 models (3.3-GHz, 3-MB L3 cache; use only in 3400/3500 models) 679218-001 AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use in all models without Windows 8 679219-001 AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use in all models without Windows 8 680937-001 AMD X2 A4-3420 processor (2.
32 Spare part number Description 701404-001 nVidia GeForce GT620 1-GB graphics adapter, full height for use in 3500/3505/3510 models with Windows 8 701405-001 nVidia GeForce GT630 2-GB graphics adapter, full height for use in 3500/3505/3510 models with Windows 8 701407-001 AMD A10-5700 processor, 3.4 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in 3515 models) 701408-001 AMD A10-5800K processor, 3.
Small Form Factor (SFF) Chassis Spare Parts Computer major components Item Description Spare part number (1) Access panel 656832-001 (2) Front bezel 656835-001 (3) Power supply (4) 220W 656722-001 270W 665224-001 System board (includes replacement thermal material) 665223-001 Memory modules (PC3-10600, 1333-MHz; not illustrated) 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 processor: 2600S (2.
Item Description Spare part number 2500 (3.3 GHz, 6-MB L3 cache, 95W) 638631-001 2405S (2.5-GHz, 6-MB L3 cache, 65W) 656790-001 2400S (2.5-GHz, 6-MB L3 cache, 65W) 640953-001 2400 (3.1 GHz, 6-MB L3 cache, 95W) 638630-001 2320 (3.0 GHz, 6-MB L3 cache, 95W) 665121-001 2310 (2.9 GHz, 6-MB L3 cache, 95W) 657111-001 2300 (2.8 GHz, 6-MB L3 cache, 95W) 654601-001 Intel Core i3 processors: 2130 (3.4 GHz, 3-MB L3 cache, 65W) 665120-001 2120 (3.3-GHz, 3-MB L3 cache, 65W) 638629-001 2105 (3.
Cables Item Description Spare part number (1) Power switch/LED assembly 656984-001 (2) SATA cable, 370 mm 656833-001 Small Form Factor (SFF) Chassis Spare Parts 35
Misc Parts 36 Item Description Spare part number (1) Chassis fan 656834-001 (2) Fan sink (includes replacement thermal material) 657402-001 (3) Front I/O and card reader (6-in-1) 656983-001 DVI to VGA adapter 202997-001 DVI to VGA adapter, HF 657401-001 DVI to VGA adapter, HF, 29-pin 657851-001 RTC battery 319603-001 Mouse (optical, USB) 596410-001 Keyboard for use in Brazil 537924-201 Feet 660261-001 HP Business Digital Headset 642738-001 Webcam HD-2200 671734-001 Printer po
Drives Description Spare part number Hard drive 2-TB, 7200-rpm 616608-001 1.
38 Spare part number Description 596410-001 Mouse, USB, optical 609252-001 USB webcam 613209-001 1.5-TB hard drive 616608-001 2-TB hard drive 621418-001 1-TB hard drive 621420-001 320-GB, 7200-rpm hard drive 621421-001 500-GB, 7200-rpm hard drive 621419-001 250-GB hard drive, SATA3 625685-001 Mouse, wireless 632938-001 750-GB, 7200-rpm hard drive 634906-001 802.
Spare part number Description 656834-001 Chassis fan 656835-001 Front bezel 656983-001 Front I/O and card reader (6-in-1) 656984-001 Power switch/LED assembly 657111-001 Intel Core i5 2310 processor (2.
5 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
6 Routine Care and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Removing DIPs* from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs* from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD.
Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.
Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. ● Never restrict the airflow into the computer by blocking any vents or air intakes.
To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue.
Cleaning the Mouse Before cleaning the mouse, ensure that the power to the computer is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 45.
Cables and Connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
7 Removal and Replacement Procedures – Microtower Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Serviceability Features The computers include features that make them easy to upgrade and service.
Access Panel Description Spare part number Access panel 674373-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Loosen the captive Torx screw (1) on the back panel that secures the panel to the computer. 3. Slide the side panel toward the back (2), and then pull it away from the computer. NOTE: Lay the computer on its side to install internal parts. To replace the access panel, reverse the removal steps.
Front Bezel Description Spare part number Front bezel for use in EMEA region only 667849-001 Front bezel with optical drive door for use in Brazil 667849-201 Front bezel with for use in North American and Latin American regions 670692-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Access Panel on page 50). 3. Press outward on the three latches (1) on the right side of the bezel. 4.
Memory Description Spare part number PC3-10600 for use in 3400 series models 4-GB 585157-001 2-GB 635803-001 1-GB 635802-001 PC3-12800 for use in 3500 series models 4-GB 671613-001 2-GB 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs The system board offers two memory sockets. These memory sockets are populated with at least one preinstalled DIMM.
Populating DIMM Sockets Populate the DIMM sockets in the following order: XMM1, XMM2 or Channel A, Channel B. DIMM Socket Locations (HP Pro 3400 model shown) Description Socket Color XMM1 socket, Channel A (populate first) Blue Insertion Order 1 NOTE: HP Pro 3400: Black XMM2 socket, Channel A Blue NOTE: HP Pro 3505 models label this connector as XMM3. NOTE: HP Pro 3400: Black 2 NOTE: A memory module must occupy the XMM1/Channel A socket.
populated with the least amount of memory describes the total amount of memory assigned to dual channel and the remainder is assigned to single channel. For optimal speed, the channels should be balanced so that the largest amount of memory is spread between the two channels. If one channel will have more memory than the other, the larger amount should be assigned to Channel A.
To install a memory module, reverse the removal procedures. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the XMM1 socket. To create a dual-channel memory configuration, the memory capacity of Channel A must equal the memory capacity of Channel B.
Expansion Cards Description Spare part number Graphics adapters for use in models without Windows 8 AMD Radeon HD 7570 2-GB DDR3 FH PCIe x16 Card for use in all models 679219-001 AMD Radeon HD 7450 1-GB DDR3 FH PCIe x16 Card for use in all models 679218-001 AMD Radeon HD 7350 512MB DDR3 FH PCIe x16 Card for use in all models 676356-001 AMD Radeon HD 6570 2GB DDR3 FH PCIe x16 Card for use only in 3400/3405/3410 models 638406-001 ATI Radeon HD 6450 1-GB graphics adapter for use only in 3400/3405 mod
Slot Type Number of Slots PCI Express x1 slots 3 PCI Express x16 slots 1 MiniPCI slot 1 Model 3410 expansion slots: Slot Type Number of Slots PCI 2.3 slots. Can accommodate an expansion card up to 17.46 cm (6.875 inches) in length.
Expansion slot locations model 3410: NOTE: Board appearance and color may vary. NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot. Item Description PCIe X16 PCI Express x16 expansion slot PCIe x1 PCIe x1 expansion slot PCI PCI expansion slot PCI PCI expansion slot NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot. To remove, replace, or add an expansion card: 58 1.
4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis. 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. 6.
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bottom of the bracket on the card slides into the small slot on the chassis. Press the card straight down into the expansion socket on the system board. NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 9.
Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable.
Cable Connections System board connectors are color-coded to make it easier to find the proper connection.
Drives Description Spare part number 16X SATA DVD±RW drive 581600-001 6X SATA DVD-ROM drive (not for Brazil) 581599-001 2 TB hard drive, 7200 rpm for use in all 3500/3505/3515 models 616608-001 2 TB hard drive, 5400 rpm for use in all models without Windows 8 613210-001 1.5 TB, 7200 rpm hard drive for use in all models 613209-001 1.
Installing Additional Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA2.
System Board Drive Connections System Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 white SATA2 SATA2 light blue SATA3 SATA3 orange Media Card Reader F_USB1 (HP Pro 3400/3410/3500) white black System Board Drive Connections (HP Pro 3405 shown) 66 Chapter 7 Removal and Replacement Procedures – Microtower Chassis
System Board Drive Connections – Model 3405 shown System Board Connector System Board Label Color SATA1 SATA1 dark blue SATA2 SATA2 white SATA3 SATA3 light blue SATA4 SATA4 orange Media Card Reader F_USB2 white System Board Drive Connections (HP Pro 3505) Drives 67
System Board Drive Connections – Model 3505 68 System Board Connector System Board Label Color SATA1 SATA1 dark blue SATA2 SATA2 white SATA3 SATA3 light blue SATA4 SATA4 orange Media Card Reader CARD_READER (3505) black Chapter 7 Removal and Replacement Procedures – Microtower Chassis
System Board Drive Connections – Model 3515 System Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 white SATA2 SATA2 light blue SATA3 SATA3 yellow Front I/O F_USB2 white Media Card Reader F_USB30_1 white Drives 69
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Access Panel on page 50). 3. Remove the front bezel (Front Bezel on page 51). 4. Disconnect the power and data cables (1) from the rear of the optical drive. 5. Remove the two Torx screws (2) that secure the drive to the computer. 6.
5. Slide the hard drive toward the bottom of the computer (3), and then remove it from the computer.. To install a hard drive, reverse the removal procedures.
Front I/O and USB Panel Housing Assembly 72 Description Spare part number Front I/O and USB assembly without card reader 667853-001 Front I/O and USB assembly with card reader 667852-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Access Panel on page 50) 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel (Front Bezel on page 51). 5.
6. Push in on the lever to the left of the assembly. 7. Pull the assembly outward away from the front of the chassis while guiding the cables through the hole in the chassis. To install the housing assembly, reverse the removal procedures. When installing the assembly, note that some cables have two separate connectors that plug into the same system board.
Power Switch/LED Assembly 74 Description Spare part number Power switch/LED assembly 667850-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Access Panel on page 50). 3. Remove the front bezel (Front Bezel on page 51). 4. Remove the optical drive (Removing an Optical Drive on page 70). 5. Disconnect the braided cables from the black system board connector labeled F_PANEL (1). 6.
8. Pull the power switch away from the chassis while guiding the wires through the hole in the chassis. To install the power switch/LED assembly, reverse the removal procedures.
System Fan Description Spare part number Chassis fan for use in all models except for 3410 657103-001 Chassis fan for use in 3410 models (Brazil) 514238-001 434645-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Access Panel on page 50). 3. Lay the computer on its side with the rear facing toward you. 4. Remove the three Phillips screws that secure the fan to the chassis. NOTE: System board appearance may vary.
5. From the inside of the computer, disconnect the cable from the red/brown system board connector labeled SYS_FAN (1), pull the fan into the chassis until it clears the chassis lip, and then lift it out of the chassis (2). NOTE: On some models the connector label is SYS_FAN1. To install the fan, reverse the removal procedures.
Fan Sink Assembly Description Spare part number Fan sink for use in models with Intel processors 667727-001 Fan sink for use in models with AMD processors 657402-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Access Panel on page 50). 3. Disconnect the fan sink cable from the white system board connector labeled CPU FAN (1). NOTE: On AMD models the connector label is CPU_FAN1. 4.
Processor HP Pro 3400/3410/3500 models use Intel processors. HP Pro 3405/3505/3515 models use AMD processors. Description Spare part number Intel Core i7 processors 3770, 3.4 GHz, 8-MB L3 cache (use only in 3500 models) 688164-001 2600S, 2.7 GHz, 8-MB L3 cache (use only in 3400/3500 models) 638419-001 2600, 3.4 GHz, 8-MB L3 cache (use only in 3400/3500 models) 638632-001 Intel Core i5 processors 3470, 3.2 GHz, 6-MB L3 cache (use only in 3500 models) 687943-001 2500, 3.
Description Spare part number G530, 2.4 GHz, 2-MB L3 cache (use only in 3400/3410/3500 models) 665117-001 G440, 1.6 GHz, 1-MB L3 cache (use only in 3400/3410 models without Windows 8) 665467-001 AMD A-Series Advanced Processing Units (APU); not for use in Brazil: A10-5800K, 3.8 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in 3515 models) 701408-001 A10-5700, 3.4 GHz, 4-MB L2 cache; Radeon HD7660D graphics core (use only in 3515 models) 701407-001 A8-5600K, 3.
5. If removing an AMD processor, skip to step 6. If removing an Intel processor, rotate the locking lever to its full open position (1), raise and rotate the microprocessor retainer to its full open position (2), and then carefully lift the processor from the socket (3). 6. If removing an AMD processor, rotate the locking lever to its full open position (1), and then carefully lift the processor from the socket (2).
Power Supply Description Spare part number Power supply, 300W (Active PFC; not for use in Brazil) 656721-001 689005-001 Power supply, 300W 664862-001 692096-001 WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer.
6. Slide the power supply toward the front of the computer (2), then lift the power supply out of the computer (3). To install the power supply, reverse the removal procedure. System Board NOTE: All system board spare part kits include replacement thermal material.
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory modules ● Processor ● Expansion cards To remove the system board: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 49). 2. Remove the access panel (Access Panel on page 50). 3. Remove the front bezel (Front Bezel on page 51). 4. Remove any expansion cards (Expansion Cards on page 56). 5.
Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium battery can be extended by plugging the computer into a live AC wall socket. The lithium battery is only used when the computer is NOT connected to AC power.
86 5. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. 6. Replace the computer access panel. 7. Plug in the computer and turn on power to the computer. 8. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page 7.
8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Routine Care and Disassembly Preparation on page 42 for initial safety procedures.
Access Panel 88 Description Spare part number Access panel 656832-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the Torx screw that secures the access panel to the computer.
4. Slide the access panel toward the back of the computer, and then pull it away from the computer. To install the access panel, reverse the removal procedure.
Front Bezel Description Spare part number Front bezel 656835-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. Remove the access panel (Access Panel on page 88). 3. Lift up the three tabs on the top of the bezel. 4. Rotate the bezel off the chassis. To install the front bezel, reverse the removal procedure.
Memory Description Spare part number 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs The memory sockets on the system board can be populated with up to two DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Populating DIMM Sockets There are two DIMM sockets on the system board, with one socket per channel. Populate the DIMM sockets in the following order: Channel A then Channel B Description Socket Color Insertion Order Channel A (populate first) Blue 1 Channel B Blue 2 NOTE: A DIMM must occupy the Channel A socket. 92 ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. Removing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet.
5. Open both latches of the memory module socket (1), and remove the memory module from the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.
6. To install a memory module, holding the module by the edges, completely slide it into the slot. Make sure the module is pressed completely into the socket, and then gently push down on the module until it snaps in place. NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.
Expansion Card Description Spare part number Graphics cards nVidia GeForce GT530 2-GB graphics adapter 659354-001 nVidia GeForce GT520 1-GB graphics adapter 657400-001 nVidia GeForce 405 PCIe x16 graphics card, 1 GB 656789-001 ATI Radeon HD6570 1-GB graphics adapter 659355-001 ATI Radeon HD6450 PCIe x16 graphics card, 1 GB 647451-001 ATI Radeon HD6450 PCIe x16 graphics card, 512 MB 647450-001 The HP Pro 3410 SFF has one PCIe x16 expansion slot, one PCIe x1 expansion slots, and two PCI 2.
Item Description PCI PCI expansion slot PCI PCI expansion slot To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. Remove the access panel (Access Panel on page 88). 3. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. 4.
b. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. NOTE: PCI cards and PCI Express x1 cards do not have the retention arm.
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board. NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 9.
10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
Cable Connections System board connectors are color-coded to make it easier to find the proper connection.
Drives Description Spare part number 16X SATA DVD±RW drive 581600-001 16X SATA DVD±RW drive 581600-001 2 TB, 7200 rpm SATA hard drive 616608-001 1.5 TB, 7200 rpm SATA hard drive 613209-001 1 TB, 7200 rpm SATA hard drive 621418-001 750 GB, 7200 rpm SATA hard drive 632938-001 500 GB, 7200 rpm SATA hard drive 621421-001 320 GB, 7200 rpm SATA hard drive, 2.5-inch 621420-001 250 GB, 7200 rpm SATA hard drive 621419-001 Drive Positions 1 5.
To verify the type and size of the storage devices installed in the computer, run Computer Setup. Removing Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA2. ● The power cables for the SATA drives connect directly to the power supply.
5. If removing an optical drive, disconnect the cables from the rear of the drive. 6. Remove the Torx screw from the cage. 7. Return the drive to its normal position.
8. Push the optical drive from behind, and then remove it from the front of the computer. Removing the Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2.
5. On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive. 6. With the release latch pulled out, lift the rear of the hard drive.
7. Disconnect the cables from the rear of the hard drive. 8. Remove the hard drive from the computer.
9. Remove the four guide screws from the hard drive for use in the replacement hard drive. To replace the hard drive, reverse the removal procedures.
Power Switch Description Spare part number Power switch/LED assembly 656984-001 The power switch is attached to the front of the chassis using tabs (no screws). Its cable routes through metal tabs in the chassis floor. The power switch cable connects to the front USB assembly cable. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. Remove the access panel (Access Panel on page 88). 3. Remove the front bezel (Front Bezel on page 90). 4.
5. Disconnect the power switch cable from the front USB assembly cable. 6. From the outside, front of the computer, press the tab on the right side of the power switch (1) to disengage it from the chassis. 7. Rotate the power switch right to left (2), and then remove it from the computer (3) while routing the cable through the hole in the front of the chassis. To install the power switch, reverse the removal procedure.
Front USB Assembly Description Spare part number Front I/O and card reader (6-in-1) 656983-001 The front USB assembly is secured to the front of the chassis with one screw. Push the assembly into the chassis to remove it. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. Remove the access panel (Access Panel on page 88). 3. Remove the front bezel (Front Bezel on page 90). 4.
5. Remove the cables from the clip on the base pan of the computer. 6. From the front of the computer, remove the screw that secures the assembly to the front of the chassis.
7. Push the left side of the assembly down slightly (1), and then push the assembly into the computer (2). 8. Remove the assembly from the computer. To install the front USB assembly, reverse the removal procedure.
Fan Assembly Description Spare part number Fan 656834-001 The fan assembly is attached to the inside floor of the chassis using two screws. The fan is inside of a removal metal cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. Remove the access panel (Access Panel on page 88). 3. Remove the front bezel (Front Bezel on page 90). 4. Disconnect the fan cable from the system board connector labeled SYS_FAN. 5.
9. if you need to remove the fan from the metal case, remove the four screws that secure the fan to the case, and remove the fan from the case. To install the fan, reverse the removal procedure.
Fan Sink Description Spare part number Fan sink 657402-001 The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the system board. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. Remove the access panel (Access Panel on page 88). 3. Loosen the four captive screws that secure the fan sink to the system board tray.
4. Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
Processor Description Spare part number Intel Core i7 processors 2600S (2.7 GHz, 8-MB L3 cache, 65W) 638419-001 Intel Core i5 processors 2500S (2.7 GHz, 6-MB L3 cache, 65W) 638420-001 2500 (3.3 GHz, 6-MB L3 cache, 95W) 638631-001 2405S (2.5-GHz, 6-MB L3 cache, 65W) 656790-001 2400S (2.5 GHz, 6-MB L3 cache, 65W) 640953-001 2400 (3.1 GHz, 6-MB L3 cache, 95W) 638630-001 2320 (3.0 GHz, 6-MB L3 cache, 95W) 665121-001-001 2310 (2.9 GHz, 6-MB L3 cache, 95W) 657111-001 2300 (2.
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. To install a new processor: 1. Place the processor in its socket and close the retainer.
NOTE: After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://h18000.www1.hp.com/support/files.
5. From the rear of the computer, remove the four screws that secure the power supply to the computer. 6. On the inside of the computer, press the tab at the front of the power supply (1), pull the power supply forward, slide it back and toward the side of the computer so it can sit lower on the bottom of the computer, and then rotate it and lift it out of the computer (2). To install the power supply, reverse the removal procedure.
System Board Description Spare part number System board (includes thermal material) 665223-001 The system board is secured to the computer with six screws. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 87). 2. Remove the access panel (Access Panel on page 88). 3.
9. Remove the six screws that secure the system board to the chassis. NOTE: System board appearance may vary. 10. Slide the system board away from the rear of the computer to disengage the ports, and then lift the board up and out of the chassis. To install the system board, reverse the removal procedure.
NOTE: BIOS. When replacing the system board, you must also change the chassis serial number in the CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit. After the alcohol has evaporated, apply thermal grease to the top of the processor from the syringe supplied in the spares kit.
5. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. 6. Replace the computer access panel. 7. Plug in the computer and turn on power to the computer. 8. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page 7.
A Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
B POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table B-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery.
Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat the graphics card (if applicable). 2. Clear CMOS.
Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Check and/or replace cables. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 141.) 3. Replace diskette drive. 4. Replace the system board. 1. Disconnect any other diskette controller devices (tape drives). 2. Clear CMOS.
Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable.
Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4.
Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. 2212-USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly. 1. Try a different USB key device for provisioning. 2.
Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution which fails into the “General” grouping. Status information displayed along with the error provides further clarity into the failure. MEBx handles transference of information between the system BIOS and ME firmware. 1. Reboot the computer. 2.
Table B-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities.
Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 5 Pre-video memory error. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
Table B-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 10 Bad option card. 1. Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away. 2.
C Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Resetting the Password Jumper To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P during POST. 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
D Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 145 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/ go/ispe. Access the Business Support Center (BSC) at http://www.hp.
● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Options. There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1.
Table D-1 Solving General Problems (continued) Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: 1. Close unnecessary applications to free up memory. 2. Add more memory. 3. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup: In Windows 7: a.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table D-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply.
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Solving Hard Drive Problems Table D-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and rightclick on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then select File Explorer from the list of applications.
Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard drive may have been damaged. 1. Perform Drive Protection System (DPS) testing in system ROM. System files missing or not properly installed. 1. Insert bootable media and restart the computer. 2. Boot to the windows installation media and select the recovery option. If only a restore kit is available, then select the File Backup Program option, and then restore the system. 3.
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. 1. Use the task manager to close programs that do not respond. 2. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.
Solving Media Card Reader Problems Table D-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. In Windows 8, on the Start screen, type e, and then click File Explorer from the list of applications. Expand Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table D-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct.
Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted.
“Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. To enter Safe Mode in Windows 7: 1. Restart the computer. 2. Press and hold the F8 key as your computer restarts, before the Windows logo appears. If the Windows logo appears, you must restart the computer and try again. 3.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Flat panel monitor’s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card. 1. Select the monitor’s Auto-Adjustment option in the monitor’s on-screen display menu. 2.
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table D-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted.
Table D-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Some applications can select which audio output device is used. Make sure the application has selected the correct audio device. The operating system controls may be set to use a different audio device as the default output device than what is expected. Set the operating system to use the correct audio device. Sound from headphones is not clear or muffled.
Table D-6 Solving Audio Problems (continued) There is no sound or sound volume is too low. Cause Solution Some applications can select which audio output device is used. Make sure the application has selected the correct audio device. The operating system controls may be set to use a different audio device as the default output device than what is expected. Set the operating system to use the correct audio device.
Table D-7 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer will not print. Cause Solution The printer may be out of paper. Check the paper tray and refill it if it is empty.
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table D-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard and external drive. Cause Solution If your computer is equipped with USB 3.0 ports, connected USB 3.
Table D-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press Enter. 3.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4. 2.
Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away. 2. Once bad card is identified, remove and replace bad option card. 3. Replace the system board.
Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.
Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the cable. Ensure that the cable and device at the other end are operating correctly.
Table D-11 Solving Network Problems (continued) Network controller stops working without apparent cause. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is defective. Contact an authorized service provider. New network card will not boot.
Table D-12 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board. This socket must be populated with a memory module. Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly.
Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table D-13 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heat sink is installed properly.
Table D-14 Solving CD-ROM and DVD Problems (continued) System will not boot from CD-ROM or DVD drive. Cause Solution Network Boot is enabled in Computer Setup. Run the Computer Setup utility and disable Network Boot in Security > Network Boot. Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections.
Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media is corrupt. Try different media to confirm whether media is valid. Media has been inserted upside down.
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table D-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified).
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.) Windows 7: 1. Select Start > Control Panel. 2. Click Internet Options. 3.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu. You can also create a system repair disc that contains the System Recovery Options menu.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
E HP PC Hardware Diagnostics Use the UEFI-based hardware diagnostic solution that HP includes on all products to diagnose hardware issues. You can use this tool even if the computer will not boot to the operating system. This tool also works with components not diagnosed in HPSA. Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found.
How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places, depending on your preference and the health of the computer. 1. Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears. 2. Press F2 or select Diagnostics (F2). Pressing F2 signals the system to search for the diagnostics in the following locations: a.
Downloading HP PC Hardware Diagnostics to a USB device 1. Go to http://www.hp.com. 2. Click the Support & Drivers link. 3. Select the Drivers & Software tab. 4. Enter the product name in the text box and click Search. 5. Select your specific computer model. 6. Select your operating system. 7. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or Click the Download button and select Run.
F Backup and Recovery Restoring and recovering in Windows 7 To protect from loss or damage, back up your personal data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support.
System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase. NOTE: Always use the System Restore procedure before you use the System Recovery program.
8. System Recovery begins. After System Recovery is complete, click Finish to restart the computer. 9. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System Recovery when Windows is not responding CAUTION: System Recovery deletes all data and programs you created or installed. If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer.
● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs). The Recovery Media Creation program tells you the specific number of blank discs needed to make the set.
Using recovery media CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery media, see System recovery using recovery media on page 190. To perform a System Recovery using recovery media: 1. If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port. 2.
Backup and recovery in Windows 8 To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive, create system repair media, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. From the Start screen, type restore, click Settings, and then select from the list of displayed options.
Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
G Specifications MT Specifications Table G-1 Specifications Chassis Height 14.49 in 36.8 cm Width 6.50 in 16.5 cm Depth 15.31 in 38.9 cm Approximate Weight 15.28 - 15.83 lb 6.932 - 7.
SFF Specifications Table G-2 Specifications Chassis Height 12.77 in 32.5 cm Width 4.98 in 10.4 cm Depth 15.61 in 39.7 cm Approximate Weight 13.9 lb 6.3 kg Operating 32° to 104°F 0° to 40°C Nonoperating -22° to 149°F -30° to 65°C 15-95% 15-95% 15-95% 15-95% Operating 7,500 ft 2286 m Nonoperating 15,000 ft 4572 m Temperature Range Relative Humidity (noncondensing) Operating Maximum Altitude (unpressurized) Power Supply Energy Consumption 142.7 KWh Normal Operation 39.
Index A access panel removal and replacement 50 SFF removal and replacement 88 SFF spare part number 88 spare part number 22, 30, 50 access panel, locked 148 access panel, SFF spare part number 33, 38 audible codes 137 audio problems 163 mouse 47 safety precautions 45 CMOS backing up 141 clearing and resetting 142 computer cleaning 45 connecting drive cables 65 connections system board 63, 101 country power cord set requirements 127 Customer Support 144, 184 B Backup and Restore 193 battery disposal 48 r
front I/O, power switch assembly SFF removal and replacement 111 front panel problems 180 L LEDs blinking power 137 blinking PS/2 keyboard G general problems 147 graphics card, spare part number 37, 38, 96 grounding methods 43 M Media Card Reader problems 156 memory populating sockets 53, 92 removal and replacement 52 SFF installation 91 specifications 52, 91 memory module spare part number 52, 91 memory modules spare part number 22, 28, 33, 37, 38 memory problems 174 microtower components 2 monitor prob
removal and replacement access panel 50 battery 85, 124 drives 64 fan 76 fan sink 78 front bezel 51 front I/O device 72 heat sink 78 memory 52 power supply 82 power switch 74 processor 80 SFF front bezel 88, 90 SFF front fan 114 SFF front I/O, power switch assembly 111 SFF heat sink 116 SFF hood sensor 109 SFF power supply 120 SFF processor 118 SFF system board 122 system board 84 removing expansion slot cover 59 hard drive 70 optical drive 70 PCI Express card 60 PCI Express x1 card 60 SFF expansion card 96
