Specifications
Table Of Contents
- Product Features
- Activating and Customizing the Software
- Computer Setup (F10) Utility
- Illustrated parts catalog
- Serial ATA (SATA) Drive Guidelines and Features
- Routine Care and Disassembly Preparation
- Removal and Replacement Procedures – Microtower (MT) Chassis
- Removal and Replacement Procedures – Small Form Factor (SFF) Chassis
- Troubleshooting Without Diagnostics
- Safety and Comfort
- Before You Call for Technical Support
- Helpful Hints
- Solving General Problems
- Solving Power Problems
- Solving Hard Drive Problems
- Solving Media Card Reader Problems
- Solving Display Problems
- Solving Audio Problems
- Solving Printer Problems
- Solving Keyboard and Mouse Problems
- Solving Hardware Installation Problems
- Solving Network Problems
- Solving Memory Problems
- Solving Processor Problems
- Solving CD-ROM and DVD Problems
- Solving USB Flash Drive Problems
- Solving Front Panel Component Problems
- Solving Internet Access Problems
- Solving Software Problems
- Contacting Customer Support
- HP PC Hardware Diagnostics
- Backup and Recovery
- Power Cord Set Requirements
- POST Error Messages
- Password Security and Resetting CMOS
- Specifications
- Index
Table A-11 Solving Network Problems (continued)
Network controller stops working without apparent cause.
Cause Solution
The cable is not securely connected. Ensure that the cable is securely attached to the network
connector and that the other end of the cable is securely
attached to the correct device.
The network controller is defective. Contact an authorized service provider.
New network card will not boot.
Cause Solution
New network card may be defective or may not meet
industry-standard specifications.
Install a working, industry-standard NIC, or change the boot
sequence to boot from another source.
Cannot connect to network server when attempting Remote System Installation.
Cause Solution
The network controller is not configured properly. Verify Network Connectivity, that a DHCP Server is present,
and that the Remote System Installation Server contains the
NIC drivers for your NIC.
System setup utility reports unprogrammed EEPROM.
Cause Solution
Unprogrammed EEPROM. Contact an authorized service provider.
Solving Memory Problems
If you encounter memory problems, some common causes and solutions are listed in the following
table.
CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending
on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you
must unplug the computer power cord before attempting to reseat, install, or remove a memory
module.
For those systems that support ECC memory, HP does not support mixing ECC and non-ECC
memory. Otherwise, the computer will not boot the operating system.
NOTE: The memory count will be affected by configurations with the Management Engine (ME)
enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual-
channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third-
party data storage, and other management functions.
Solving Memory Problems 171