Maintenance & Service Guide HP Pro 3330/3380 Microtower HP Pro 3335/3385 Microtower HP Pro 3340/3348 Microtower HP Pro 3330 Small Form Factor
© Copyright 2011, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product Features ............................................................................................................................................ 1 Identifying the Chassis ......................................................................................................................... 1 Serviceability Features ......................................................................................................................... 1 Feature Overview ..................
Cables ................................................................................................................................ 25 Misc Parts .......................................................................................................................... 26 Drives ................................................................................................................................. 27 Misc Boards ....................................................................................
Removal and Replacement Procedures – Microtower (MT) Chassis ....................................................... 48 Preparation for Disassembly .............................................................................................................. 48 Access Panel ...................................................................................................................................... 49 Front Bezel .....................................................................................
Removing Drives ............................................................................................................. 117 Removing an Optical Drive ............................................................................. 117 Removing the Hard Drive ................................................................................ 119 Power Switch ....................................................................................................................................
Appendix C Backup and Recovery .............................................................................................................. 185 Restoring and recovering in Windows 7 ........................................................................................... 185 System Restore ............................................................................................................... 185 System Recovery .....................................................................................
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1 Product Features Identifying the Chassis HP Pro 33xx Series MT NOTE: HP Pro 33xx Series SFF The drive configuration shown above may be different than your computer model. Serviceability Features The computers include features that make them easy to upgrade and service. A Torx T-15 or flat blade screwdriver is needed for many of the installation procedures described in this guide.
Feature Overview The HP Pro 3330 series includes the following features: Microtower chassis: ● Choice of Intel® processors ● Chipset: Intel H61 ● Integrated graphics: Intel HD ● Up to 8 GB DDR3 SDRAM system memory available standard (depending on model) ● Up to 1 TB 3.0 Gb/s SATA hard drive ● Bays: 2 external 5.25, 1 external Media Card Reader bay, 2 internal 3.5” bays; Ports: 4 SATA devices supported, 3Gb/s, 1.
● Optional 16-1 card reader ● DVI-D and VGA video ports ● Legacy I/O: 2 PS/2, 1 serial port, 2nd serial port option, parallel port option ● Audio: Codec: Realtek ALC656-GR; Jacks: Front HP Out, Mic In; Rear Line-Out, Line-In, Mic-In ● Windows 8, Windows 7, or RedFlag Linux Microtower Components Table 1-1 Microtower Components 1 (2) external 5.25” drive bays for optional optical drives 6 (1) PCIe x1 slot, (1) PCIe x16 slot, (2) PCI slots External 3.
Small Form Factor Components Table 1-2 Microtower Components 4 1 External 5.25” drive bay for optical drive 6 Power Supply 2 Internal 3.5” hard drive bay 7 USB Scroll Mouse 3 Rear I/O includes: (1) PCIe x1 slot, (1) PCIe x16 slot, (2) PCI slots, (4) USB 2.0 ports; network, DVI-D and VGA video ports, microphone jack, audio in/out jacks serial port, PS2 connectors 8 HP USB Standard Value Keyboard 4 Front I/O includes: (2) USB 2.
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully activated.
Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3.
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation. Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: 8 ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ● Hard Disk: Size, model, firmware version, serial number, connector color.
Table 3-3 Computer Setup—Storage (continued) Storage Options eSATA Port Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled. This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com.
Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password.
Table 3-4 Computer Setup—Security (continued) Slot Security Allows you to disable any PCI or PCI Express slot. Default is enabled. Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled.
Table 3-4 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled. SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
Table 3-4 Computer Setup—Security (continued) DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle. Default is extended. ● Runtime Power Management— Enable/Disable.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots. ◦ Clear Memory = No memory count on cold boot.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable). Allows you to enable or disable functions of the embedded Management Engine (ME) such as Active Management Technology (AMT).
4 Illustrated parts catalog Microtower (MT) Chassis Spare Parts Computer Major Components 22 Chapter 4 Illustrated parts catalog
Item Description Spare part number (1) Access panel 657104-001 (2) Front bezel (3) For use in the People's Republic of China 670439-AA1 For use on 3330 models 668571-001 Power supply 300W 656721-001 300W, 85% efficient 575437-001 250W, non-PFC 508466-001 System board (includes replacement thermal material) (4) (5) (6) For use in 3330/3380 models (Intel) 663099-001 For use in 3330 models with NetClone 711493-001 For use in 3330 models with Windows 8 with no Digital Product Key (DPK)
Item Description Spare part number 3420, 3.4 GHz, 3-MB L3 cache 688951-001 3225, 3.3 GHz, 3-MB L3 cache 689578-001 3220, 3.3 GHz, 3-MB L3 cache 688950-001 2130, 3.4 GHz, 3-MB L3 cache 665120-001 2120, 3.3 GHz, 3-MB L3 cache 638629-001 2100, 3.1 GHz, 3-MB L3 cache 638628-001 Intel Pentium Dual-Core processors: G870, 3.1-GHz, 3-MB L3 cache 691936-001 G860, 3.0-GHz, 3-MB L3 cache 665123-001 G850, 2.9-GHz, 3-MB L3 cache 655973-001 G640, 2.8 GHz, 3-MB L3 cache 691935-001 G630, 2.
Item Description Spare part number AMD Sempron processor: X2 190, 2.
Misc Parts Item Description Spare part number (1) Chassis fan 657103-001 (2) Fan sink (includes replacement thermal material) 667727-001 (3) Front I/O and USB assembly 668572-001 Speaker with rubber rivets 666885-001 Card reader, 16-in-1 657099-001 Card reader, bezel blank 657853-001 Card reader, bezel 657854-001 Mouse 26 PS2, optical, black 537748-001 USB, laser, black 570580-001 USB, optical, black 537749-001 Rubber feet 530593-001 Serial port kit 638815-001 Printer port k
Drives Description Spare part number Hard drive 1-TB, 7200-rpm 667719-001 750-GB, 7200-rpm 632938-001 500-GB, 7200-rpm 667720-001 500-GB, 7200-rpm, 2.
Description Spare part number Other boards: Intel Gigabit NIC, includes bracket 490367-001 HP USB 3.
Spare part number Description 635802-001 Memory module, 1-GB, PC3 10600, 1333-MHz 635803-001 Memory module, 2-GB, PC3 10600, 1333-MHz 636917-001 USB powered speakers 637995-001 ATI Radeon HD 6350 512-MB graphics adapter 637996-001 ATI Radeon HD 6450 512-MB graphics adapter 638628-001 Intel Core i3 2100 processor (3.1-GHz, 3-MB L3 cache) 638629-001 Intel Core i3 2120 processor (3.3-GHz, 3-MB L3 cache) 638630-001 Intel Core i5 2400 processor (3.
30 Spare part number Description 663100-001 System board for use in 3340/3348 models without Windows 8 (includes thermal material) 663101-001 System board for use in 3335/3385 models (includes thermal material) 663213-001 HP USB 3.0 SuperSpeed PCIe x1 card 663214-001 USB 3.0 SuperSpeed power extension cable 665120-001 Intel Core i3 2130 processor, 3.4 GHz, 3-MB L3 cache (includes thermal material) 665121-001 Intel Core i5 2320 processor, 3.
Spare part number Description 691935-001 Intel Pentium Dual-Core G640 processor, 2.8 GHz, 3-MB L3 cache (includes thermal material) 691936-001 Intel Pentium Dual-Core G870 processor, 3.
Small Form Factor (SFF) Chassis Spare Parts Computer major components Item Description Spare part number (1) Access panel 656832-001 (2) Front bezel 669569-001 (3) Power supply (4) 220W 656722-001 270W 665224-001 System board (includes replacement thermal material) For use in models without Windows 8 663099-001 For use in models with NetClone 711493-001 For use in models with Windows 8 with no Digital Product Key (DPK) 702644-001 For use in models with Windows 8 Standard 702644-501
Item Description Spare part number Processors (include replacement thermal material; not illustrated) Intel Core i7 processors: 2600, 3.4 GHz, 8-MB L3 cache 638632-001 Intel Core i5 processors: 2500, 3.3 GHz, 6-MB L3 cache 638631-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 2400, 3.0 GHz, 6-MB L3 cache 665121-001 Intel Core i3 processors: 2130, 3.4 GHz, 3-MB L3 cache 665120-001 2120, 3.3 GHz, 3-MB L3 cache 638629-001 2100, 3.
Cables 34 Item Description Spare part number (1) Power switch/LED assembly 656984-001 (2) SATA cable, 370 mm 656833-001 SATA cable, 165 mm (not illustrated) 657102-001 Adapter, DVI to VGA, HF (not illustrated) 657401-001 DMS-59 to Dual VGA cable (not illustrated) 463023-001 PATA to SATA power adapter (not illustrated) 449283-001 USB 3.
Misc Parts Item Description Spare part number (1) Chassis fan 656834-001 (2) Fan sink (includes replacement thermal material) 667727-001 (3) Front I/O and USB assembly 668570-001 Mouse PS2, optical, black 537748-001 USB, laser, black 570580-001 USB, optical, black 537749-001 Speaker with rubber rivets 666885-001 Serial port kit 638815-001 Printer port kit 638817-001 USB powered speakers 636917-001 Feet 660261-001 Small Form Factor (SFF) Chassis Spare Parts 35
Drives Description Spare part number Hard drive 1-TB, 7200-rpm 667719-001 750-GB, 7200-rpm 632938-001 500-GB, 7200-rpm 667720-001 500 GB, 7200 rpm, 2.5 inch 686217-001 250-GB, 7200-rpm 621419-001 Drive adapter, 2.
Sequential Part Number Listing Spare part number Description 449283-001 PATA to SATA power adapter 463023-001 DMS-59 to Dual VGA cable 490367-001 Intel Gigabit NIC, includes bracket 537748-001 Mouse, PS2, optical, black 537749-001 Mouse, USB, optical, black 570580-001 Mouse, USB, laser, black 581599-001 DVD-ROM drive 581600-001 16X SATA DVD±RW drive 585157-001 Memory module, 4-GB, PC3 10600, 1333-MH 586721-001 Drive adapter, 2.
38 Spare part number Description 656832-001 Access panel 656834-001 Chassis fan 656984-001 Power switch/LED assembly 657102-001 SATA cable, 165 mm 657401-001 DVI to VGA adapter, HF 657852-001 Bezel, optical drive 660261-001 Feet 663099-001 System board for use in models without Windows 8 663213-001 HP USB 3.0 SuperSpeed PCIe x1 card 663214-001 USB 3.0 SuperSpeed power extension cable 665120-001 Intel Core i3 2130 processor, 3.
5 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard drives on these models of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.
SMART ATA Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count. If the drive determines that a failure is imminent, it generates a fault alert.
6 Routine Care and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Removing DIPs* from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs* from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V *These are then multi-packaged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD.
Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.
Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. ● Never restrict the airflow into the computer by blocking any vents or air intakes.
To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue.
Cleaning the Mouse Before cleaning the mouse, ensure that the power to the computer is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 44.
Cables and Connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
7 Removal and Replacement Procedures – Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly 1. Close any open software applications. 2. Exit the operating system. 3.
Access Panel Description Spare part number Access panel 657104-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Using a flathead or Torx screwdriver, remove the screw on the back panel that secures the panel to the computer.
3. Slide the side panel toward the back, and then pull it away from the computer. NOTE: You may want to lay the computer on its side to install internal parts. Be sure the side with the access panel is facing up. Figure 7-2 Removing the access panel To replace the access panel, reverse the removal steps.
Front Bezel Description Spare part number Front bezel for use on 3330 models 668571-001 Front bezel for use only in the People's Republic of China 670439-AA1 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). 3. Press outward on the three latches on the right side of the bezel. Figure 7-3 Removing the Front Bezel 4. Remove the access panel (Access Panel on page 49).
5. Rotate the right side of the bezel off the chassis followed by the left side. Figure 7-4 Removing the Front Bezel NOTE: The appearance of the front bezel may vary. To reinstall the front bezel, reverse the removal procedure.
Memory Description Spare part number 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs There are two DIMM slots on the system board.
Table 7-1 DIMM Socket Locations — HP Pro 3330/3380 (continued) Description Socket Color Insertion Order XMM3 socket, Channel B Black 2 NOTE: A DIMM must occupy the XMM1 socket.
Figure 7-7 DIMM Socket Locations — HP Pro 3335/3385 Table 7-3 DIMM Socket Locations — HP Pro 3335/3385 Description Socket Color Insertion Order XMM3 socket, Channel A (populate first) Black 1 XMM4 socket, Channel B Black 2 NOTE: A DIMM must occupy the XMM1 socket. For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240-pin ● unbuffered non-ECC PC3-10600 DDR3-1333 MHz-compliant ● 1.
NOTE: The system will not operate properly if you install unsupported DIMMs. Populating DIMM Sockets Populate the DIMM sockets in the following order: XMM1, XMM3 The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
3. Locate the memory module sockets on the system board. WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 4. Open both latches of the memory module socket.
5. Remove the memory module from the socket. Figure 7-9 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the DIMM1 socket. Always populate the blue sockets before the black sockets in each channel. To create a dual-channel memory configuration, the memory capacity of Channel A must equal the memory capacity of Channel B. Refer to Populating DIMM Sockets on page 56 for more information.
Expansion Cards Description Spare part number Graphics boards for use in computers without Windows 8: ATI Radeon HD 6350 512-MB graphics adapter 637995-001 ATI Radeon HD 6450 512-MB graphics adapter 637996-001 ATI Radeon HD 6450 1-GB graphics adapter, PCIe x16 666330-001 ATI Radeon HD 7450 1-GB graphics adapter 682411-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x16 632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x1 632827-001 nVidia GeForce GT405 512-MB g
The computer has one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and two PCI expansion slots. The expansion slots accommodate full-height or half-height expansion cards.
Figure 7-12 Expansion Slot Locations – HP Pro 3335/3385 Table 7-4 Expansion Slot Locations Item Description PCIE X16 PCI Express x1 expansion slot PCIEX1_1 PCI Express x16 expansion slot PCI1 PCI slot PCI2 PCI slot NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot. To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2.
4. On the rear of the computer, a slot cover lock secures the expansion card brackets in place. Remove the screw from the slot cover lock then slide the slot cover lock up to remove it from the chassis.
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, you must remove the metal slot cover on the rear panel that covers the expansion slot. Be sure to remove the appropriate slot cover for the expansion card you are installing. b.
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Be sure not to scrape the card against the other components. Figure 7-16 Removing a PCI Express x16 expansion card 6. Store the removed card in anti-static packaging. 7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot.
9. Hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board. Figure 7-18 Installing an expansion card — PCIe x16 shown 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary.
2. Grasp the cable end of the connector and pull it straight up (2). CAUTION: Always pull the connector - NEVER pull on the cable. Pulling on the cable could damage the cable and result in a failed power supply.
Cable Connections System board connectors are color-coded to make it easier to find the proper connection.
Drives Description Spare part number Optical drives: DVD-ROM drive 581599-001 16X SATA DVD±RW drive 581600-001 Blu-ray BD-RW SuperMulti DL Drive 617030-001 Bezel, optical drive 657852-001 Hard drives: 1 TB, 7200 rpm hard drive 667719-001 750 GB, 7200 rpm hard drive 632938-001 500 GB, 7200 rpm hard drive 667720-001 500 GB, 7200 rpm hard drive, 2.
Drive Positions Figure 7-19 Drive Positions 1 Two 5.25-inch external drive bays for optical drives 2 One 3.5-inch external drive bay for media card reader 3 Two 3.5-inch internal hard drive bays To verify the type, size, and capacity of the storage devices installed in the computer, run Computer Setup. Refer to Computer Setup (F10) Utility on page 8 for more information.
Installing Additional Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA2. ● The power cables for the SATA drives connect directly to the power supply. The primary hard drive connects to the power connector labeled P3.
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors.
Figure 7-22 System Board Drive Connections – HP Pro 3335/3385 Table 7-5 System Board Drive Connections 72 System Board Connector System Board Label Color SATA0 SATA0 dark blue SATA1 SATA1 white SATA2 SATA2 light blue SATA3 SATA3 orange Media Card Reader F_USB2 white Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). 3. Remove the front bezel (Front Bezel on page 51). 4. Locate the optical drives.
5. Unlock the drive by pulling the release lever slightly away from the computer and placing in an upright position. Figure 7-24 Pushing the optical drive 6. Push the optical drive slightly forward.
7. Disconnect the power cable and data cable from the rear of the optical drive. Figure 7-26 Disconnecting the power and data cables 8. Slide the drive out of the computer. Figure 7-27 Removing the drive To install an optical drive, reverse the removal procedures. When installing an optical drive, slide the drive back until the hole on the drive aligns with the alignment hole on the computer.
Figure 7-28 Optical drive alignment hole Removing a Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. 76 1.
3. Locate hard disk drive in the computer.
4. Remove the two screws that secure the hard drive cage to the computer. Figure 7-30 Removing the hard drive cage screws 5. Press the latch at the side of the hard drive cage to release it.
6. Lift the cage partially out of the computer. Figure 7-32 Lifting the hard drive cage 7. Disconnect the cables from the of the hard drive.
8. 80 The cage may contain one or two hard disk drives. Each drive has two screws on each side of the cage. Remove the screws for the drive to remove from the cage.
9. Slide the hard drive out of the cage. Figure 7-34 Disconnecting the hard drive cables To install a hard drive, reverse the removal procedures. When installing a hard drive, align the screw holes on the hard disk drive with the screw holes on the cage. Figure 7-35 Disconnecting the hard drive cables When installing a hard drive cage, set the hard drive cage down into the bay, aligning the tabs on the bottom of the cage with the tabs on the chassis.
Figure 7-36 Disconnecting the hard drive cables 82 Chapter 7 Removal and Replacement Procedures – Microtower (MT) Chassis
Front I/O and USB Panel Housing Assembly Description Spare part number Front I/O and USB assembly 668572-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49) 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel (Front Bezel on page 51). 5. Unplug the three cables that connect the assembly to the system board.
7. Rotate the top of the assembly outward (1), and then pull the assembly away from the chassis (2) while guiding the cables through the hole in the chassis. Figure 7-38 Removing the front I/O assembly To install the housing assembly, reverse the removal procedures.
Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 657105-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). 3. Lay the computer on its side with the front facing toward you. 4. Remove the front bezel (Front Bezel on page 51). 5. Remove the optical drive (Removing an Optical Drive on page 73). 6.
8. Press the tab on the top of the switch holder (1) to disengage it from the chassis, lift the switch upward to disengage the tab at the bottom of the switch (2) from the chassis, and then pull the power switch away from the chassis while guiding the wires through the hole in the chassis. Figure 7-40 Removing the power switch assembly To install the power switch/LED assembly, reverse the removal procedures.
System Fan Description Spare part number Fan 657103-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). 3. Lay the computer on its side with the rear facing toward you. 4. Remove the four Phillips screws that secure the fan to the chassis.
5. Disconnect the cable from the red/brown system board connector labeled SYS_FAN (1), pull the fan into the chassis until it clears the chassis lip, and then lift it out of the chassis (2). NOTE: System board appearance may vary. Figure 7-42 Removing the fan To install the fan, reverse the removal procedures.
Speaker Description Spare part number Speaker with rubber rivets 666885-001 The speaker is secured to the front of the chassis with three rubber rivets that are part of the speaker. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). 3. Remove the front bezel (Front Bezel on page 51). 4. Lay the computer on its side so you can access both the inside and outside of the front of the computer. 5.
7. While squeezing the outer rivet, from the inside of the chassis, pull the associated inside rivet toward the inside of the computer until the outside rivet is pulled into the chassis. Figure 7-44 Removing the speaker To install the speaker, reverse the removal procedures.
Fan Sink Assembly Description Spare part number Fan sink for use in models with Intel processors 667727-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). 3. Lay the computer on its side with the rear facing toward you. 4. Loosen the four captive Torx screws that secure the fan sink to the system board. 5. Disconnect the fan sink cable from the white system board connector labeled CPU FAN.
Processor Description Spare part number Intel Core i7 processors: 2600, 3.4 GHz, 8-MB L3 cache 638632-001 Intel Core i5 processors: 2500, 3.3 GHz, 6-MB L3 cache 638631-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 2320, 3.0 GHz, 6-MB L3 cache 665121-001 Intel Core i3 processors: 3420, 3.4 GHz, 3-MB L3 cache 688951-001 3225, 3.3 GHz, 3-MB L3 cache 689578-001 3220, 3.3 GHz, 3-MB L3 cache 688950-001 2130, 3.4 GHz, 3-MB L3 cache 665120-001 2120, 3.3 GHz, 3-MB L3 cache 638629-001 2100, 3.
Description Spare part number X2 B60, 3.3 GHz, 6-MB L3 cache 666888-001 X2 B57, 3.2 GHz, 6-MB L3 cache 621428-001 AMD Athlon II processors: X2 B30, 3.6 GHz, 2-MB L2 cache 666886-001 X2 B28, 3.4 GHz, 2-MB L2 cache 647014-001 X2 B26, 3.2 GHz, 2-MB L2 cache 611193-001 X2 250, 3.0 GHz, 2-MB L2 cache 666887-001 X2 220, 2.8 GHz, 2-MB L2 cache 611192-001 AMD Sempron processor: X2 190, 2.5 GHz, 1-MB L2 cache 666889-001 1.
5. If you are removing an Intel processor, rotate the locking lever to its full open position (1), raise and rotate the microprocessor retainer to its full open position (2), and then carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board.
7. If using a new fan sink, remove the protective covering from the bottom of the fan sink and place it in position atop the processor. 8. Secure the fan sink to the system board and system board tray with the 4 captive screws and attach the fan sink control cable to the system board. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor.
Power Supply Description Spare part number Power supply, 300W 656721-001 Power supply, 300W, 85% efficient 575437-001 Power supply, 250W, PFC 508466-001 WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer.
5. Remove the four screws that secure the power supply to the rear chassis. Figure 7-48 Power supply screws 6. Inside of the unit, press the power supply release latch on the chassis base (1). 7. Slide the power supply toward the front of the computer (2), then lift the power supply out of the computer (3). Figure 7-49 Removing the power supply To install the power supply, reverse the removal procedure.
System Board NOTE: All system board spare part kits include replacement thermal material.
9. Slide the system board toward the front of the chassis, and then lift it up and out of the chassis. To install the system board, reverse the removal procedure. NOTE: BIOS. When replacing the system board, you must also change the chassis serial number in the NOTE: After installing a new system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found at: http:\\h18000.www1.hp.com/support/files.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Without Diagnostics on page 141 chapter for information on backing up the CMOS settings. NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste.
8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for Disassembly See Routine Care and Disassembly Preparation on page 41 for initial safety procedures.
Access Panel Description Spare part number Access panel 656832-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. If the computer is on a stand, remove the computer from the stand. 3. Remove the Torx screw that secures the access panel to the computer.
4. Slide the access panel toward the back of the computer, and then pull it away from the computer. Figure 8-2 Removing the access panel To install the access panel, reverse the removal procedure.
Front Bezel Description Spare part number Front bezel 668569-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Lift up the three tabs on the top of the bezel. Figure 8-3 Removing the front bezel 4. Rotate the bezel off the chassis. Figure 8-4 Removing the front bezel To install the front bezel, reverse the removal procedure.
Memory Description Spare part number 4-GB, PC3-10600 585157-001 2-GB, PC3-10600 635803-001 1-GB, PC3-10600 635802-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DDR3-SDRAM DIMMs The memory sockets on the system board can be populated with up to two DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Populating DIMM Sockets There are two DIMM sockets on the system board, with one socket per channel. Populate the DIMM sockets in the following order: XMM1, then XMM3. Figure 8-5 DIMM Socket Locations Table 8-1 DIMM Socket Locations Description Socket Color Insertion Order XMM1 socket, Channel A (populate first) Black 1 XMM3 socket, Channel B Black 2 NOTE: A DIMM must occupy the XMM1 socket. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
populated with the 1-GB DIMM. With this configuration, 2 GB will run as dual channel and 1 GB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed.
5. Open both latches of the memory module socket (1), and remove the memory module from the socket (2). Figure 8-7 Removing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.
6. To install a memory module, holding the module by the edges, completely slide it into the slot. Make sure the module is pressed completely into the socket, and then gently push down on the module until it snaps in place. Figure 8-8 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. The computer should automatically recognize the additional memory the next time you turn on the computer.
Expansion Card Description Spare part number ATI Radeon HD 6350 512-MB graphics adapter 637995-001 ATI Radeon HD 6450 512-MB graphics adapter 637996-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x16 632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB, PCIe x1 632827-001 ATI Radeon HD 7450 1-GB graphics adapter 682411-001 HP USB 3.
To remove, replace, or add an expansion card: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis. 4. Release the slot cover bracket by removing the screw that secures the bracket, and then lifting the bracket off the computer. Figure 8-10 Opening the expansion slot bracket 5.
b. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. NOTE: PCI cards and PCI Express x1 cards do not have the retention arm.
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board. Figure 8-12 Installing an expansion card NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 9.
10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heat sink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them.
Cable Connections System board connectors are color-coded to make it easier to find the proper connection.
Drives Description Spare part number 16X SATA DVD±RW drive 581600-001 DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive 617030-001 1 TB, 7200 rpm SATA hard drive 667719-001 750 GB, 7200 rpm SATA hard drive 632938-001 500 GB, 7200 rpm SATA hard drive 667720-001 500 GB, 7200 rpm hard drive, 2.5 inch 686217-001 250 GB, 7200 rpm SATA hard drive 621419-001 Drive adapter, 2.5 inch 586721-001 Drive Positions Figure 8-14 Drive positions Table 8-3 Drive Positions 1 5.
To verify the type and size of the storage devices installed in the computer, run Computer Setup. Removing Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA2. ● Connect a media card reader to the system board connector labeled F_USB1.
5. If removing an optical drive, disconnect the cables from the rear of the drive. Figure 8-15 Removing the drive cables 6. Remove the Torx screw from the cage. Figure 8-16 Removing the optical drive screw 7. Return the drive to its normal position.
8. Push the optical drive from behind, and then remove it from the front of the computer. Figure 8-17 Removing the optical drive Removing the Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply. To remove and replace the hard drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2.
5. On the front of the computer, pull and hold the hard drive release latch to unlock the hard drive. Figure 8-18 Pulling the hard drive release latch 6. With the release latch pulled out, lift the rear of the hard drive.
7. Disconnect the cables from the rear of the hard drive. Figure 8-20 Disconnecting the hard drive cables 8. Remove the hard drive from the computer.
9. Remove the four guide screws from the hard drive for use in the replacement hard drive. Figure 8-22 Removing the hard drive guide screws To replace the hard drive, reverse the removal procedures.
Power Switch Description Spare part number Power switch/LED assembly 656984-001 The power switch is attached to the front of the chassis using tabs (no screws). Its cable routes through metal tabs in the chassis floor. The power switch cable connects to the front USB assembly cable. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Remove the front bezel (Front Bezel on page 104). 4.
6. Disconnect the power switch cable from the front USB assembly cable. Figure 8-24 Disconnecting the power switch cable 7. From the outside, front of the computer, press the tab on the right side of the power switch (1) to disengage it from the chassis. 8. Rotate the power switch right to left (2), and then remove it from the computer (3) while routing the cable through the hole in the front of the chassis.
Front USB Assembly Description Spare part number Front I/O and USB assembly 668570-001 The front USB assembly is secured to the front of the chassis with one screw. Push the assembly into the chassis to remove it. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Remove the front bezel (Front Bezel on page 104). 4. Disconnect the two cables from the system board as follows: 5.
6. From the front of the computer, remove the screw that secures the assembly to the front of the chassis. Figure 8-27 Removing the front USB assembly screw 7. Push the left side of the assembly down slightly (1), and then push the assembly into the computer (2). Figure 8-28 Disengaging the front USB assembly 8. Remove the assembly from the computer. To install the front USB assembly, reverse the removal procedure.
Speaker Description Spare part number Speaker 666885-001 The speaker is secured to the front of the chassis with three rubber rivets that are part of the speaker. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 48). 2. Remove the access panel (Access Panel on page 49). 3. Remove the front bezel (Front Bezel on page 51). 4. Lay the computer on its side so you can access both the inside and outside of the front of the computer. 5.
7. While squeezing the outer rivet, from the inside of the chassis, pull the associated inside rivet toward the inside of the computer until the outside rivet is pulled into the chassis. Figure 8-30 Removing the speaker To install the speaker, reverse the removal procedures.
Fan Assembly Description Spare part number Fan 656834-001 The fan assembly is attached to the inside floor of the chassis using two screws. The fan is inside of a removal metal cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Remove the front bezel (Front Bezel on page 104). 4. Disconnect the fan cable from the system board connector labeled SYS_FAN. 5.
9. if you need to remove the fan from the metal case, remove the four screws that secure the fan to the case, and remove the fan from the case. Figure 8-32 Removing the fan from the metal case To install the fan, reverse the removal procedure.
Fan Sink Description Spare part number Fan sink 667727-001 The fan sink is secured atop the processor with four captive Torx screws. A fan cable connects to the system board. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 101). 2. Remove the access panel (Access Panel on page 102). 3. Rotate the drive cage to its upright position. 4. Loosen the four captive screws that secure the fan sink to the system board tray.
5. Disconnect the cable from the system board (1), lift the fan sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 8-34 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
Processor Description Spare part number Intel Core i7 processors 2600, 3.4 GHz, 8-MB L3 cache 638632-001 Intel Core i5 processors 2500, 3.3 GHz, 6-MB L3 cache 638631-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 2320, 3.0 GHz, 6-MB L3 cache 665121-001 Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache 665120-001 2120, 3.3 GHz, 3-MB L3 cache 638629-001 2100, 3.1 GHz, 3-MB L3 cache 638628-001 Intel Pentium Dual-Core processors G870, 3.1 GHz, 3-MB L3 cache 691936-001 G860, 3.
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. Figure 8-35 Removing the processor To install a new processor: 1.
6. If using a new fan sink, remove the protective covering from the bottom of the fan sink and place it in position atop the processor. 7. Secure the fan sink to the system board and system board tray. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
5. From the rear of the computer, remove the four screws that secure the power supply to the computer.
6. On the inside of the computer, press the tab at the front of the power supply (1), pull the power supply forward (2), slide it back and toward the side of the computer so it can sit lower on the bottom of the computer, and then rotate it and lift it out of the computer (3). Figure 8-37 Removing the power supply To install the power supply, reverse the removal procedure.
System Board NOTE: All system board spare part kits include replacement thermal material.
10. Slide the system board away from the rear of the computer to disengage the ports, and then lift the board up and out of the chassis. Figure 8-38 Removing the system board To install the system board, reverse the removal procedure. NOTE: BIOS. When replacing the system board, you must also change the chassis serial number in the CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit.
CAUTION: Before replacing the battery, it is important to back up the computer CMOS settings. When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Without Diagnostics on page 141 chapter for information on backing up the CMOS settings. NOTE: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste.
A Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 142 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/ go/ispe. Access the Business Support Center (BSC) at http://www.hp.
● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Options. There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1.
Table A-1 Solving General Problems (continued) Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: 1. Close unnecessary applications to free up memory. 2. Add more memory. 3. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup: In Windows 7: a.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table A-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply.
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Solving Hard Drive Problems Table A-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and rightclick on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then select File Explorer from the list of applications.
Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard drive may have been damaged. 1. Perform Drive Protection System (DPS) testing in system ROM. System files missing or not properly installed. 1. Insert bootable media and restart the computer. 2. Boot to the windows installation media and select the recovery option. If only a restore kit is available, then select the File Backup Program option, and then restore the system. 3.
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. 1. Use the task manager to close programs that do not respond. 2. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.
Solving Media Card Reader Problems Table A-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. In Windows 8, on the Start screen, type e, and then click File Explorer from the list of applications. Expand Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table A-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct.
Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted.
“Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. To enter Safe Mode in Windows 7: 1. Restart the computer. 2. Press and hold the F8 key as your computer restarts, before the Windows logo appears. If the Windows logo appears, you must restart the computer and try again. 3.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Flat panel monitor’s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card. 1. Select the monitor’s Auto-Adjustment option in the monitor’s on-screen display menu. 2.
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table A-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted.
Table A-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Some applications can select which audio output device is used. Make sure the application has selected the correct audio device. The operating system controls may be set to use a different audio device as the default output device than what is expected. Set the operating system to use the correct audio device. Sound from headphones is not clear or muffled.
Table A-6 Solving Audio Problems (continued) There is no sound or sound volume is too low. Cause Solution Some applications can select which audio output device is used. Make sure the application has selected the correct audio device. The operating system controls may be set to use a different audio device as the default output device than what is expected. Set the operating system to use the correct audio device.
Table A-7 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer will not print. Cause Solution The printer may be out of paper. Check the paper tray and refill it if it is empty.
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table A-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard and external drive. Cause Solution If your computer is equipped with USB 3.0 ports, connected USB 3.
Table A-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press Enter. 3.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4. 2.
Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away. 2. Once bad card is identified, remove and replace bad option card. 3. Replace the system board.
Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.
Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the cable. Ensure that the cable and device at the other end are operating correctly.
Table A-11 Solving Network Problems (continued) Network controller stops working without apparent cause. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is defective. Contact an authorized service provider. New network card will not boot.
Table A-12 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board. This socket must be populated with a memory module. Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly.
Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table A-13 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heat sink is installed properly.
Table A-14 Solving CD-ROM and DVD Problems (continued) System will not boot from CD-ROM or DVD drive. Cause Solution Network Boot is enabled in Computer Setup. Run the Computer Setup utility and disable Network Boot in Security > Network Boot. Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections.
Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media is corrupt. Try different media to confirm whether media is valid. Media has been inserted upside down.
Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. Table A-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified).
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.) Windows 7: 1. Select Start > Control Panel. 2. Click Internet Options. 3.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu. You can also create a system repair disc that contains the System Recovery Options menu.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
B HP PC Hardware Diagnostics Use the UEFI-based hardware diagnostic solution that HP includes on all products to diagnose hardware issues. You can use this tool even if the computer will not boot to the operating system. This tool also works with components not diagnosed in HPSA. Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found.
How to access and run HP PC Hardware Diagnostics You can run the diagnostics from one of three places, depending on your preference and the health of the computer. 1. Turn on the computer and press Esc repeatedly until the BIOS Boot Menu appears. 2. Press F2 or select Diagnostics (F2). Pressing F2 signals the system to search for the diagnostics in the following locations: a.
Downloading HP PC Hardware Diagnostics to a USB device 1. Go to http://www.hp.com. 2. Click the Support & Drivers link. 3. Select the Drivers & Software tab. 4. Enter the product name in the text box and click Search. 5. Select your specific computer model. 6. Select your operating system. 7. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or Click the Download button and select Run.
C Backup and Recovery Restoring and recovering in Windows 7 To protect from loss or damage, back up your personal data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support.
System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase. NOTE: Always use the System Restore procedure before you use the System Recovery program.
8. System Recovery begins. After System Recovery is complete, click Finish to restart the computer. 9. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System Recovery when Windows is not responding CAUTION: System Recovery deletes all data and programs you created or installed. If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer.
● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs). The Recovery Media Creation program tells you the specific number of blank discs needed to make the set.
Using recovery media CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery media, see System recovery using recovery media on page 187. To perform a System Recovery using recovery media: 1. If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port. 2.
Backup and recovery in Windows 8 To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive, create system repair media, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. From the Start screen, type restore, click Settings, and then select from the list of displayed options.
Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
D Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
E POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table E-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery.
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat the graphics card (if applicable). 2. Clear CMOS.
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Check and/or replace cables. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 208.) 3. Replace diskette drive. 4. Replace the system board. 1. Disconnect any other diskette controller devices (tape drives). 2. Clear CMOS.
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable.
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4.
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. 2212-USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly. 1. Try a different USB key device for provisioning. 2.
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution which fails into the “General” grouping. Status information displayed along with the error provides further clarity into the failure. MEBx handles transference of information between the system BIOS and ME firmware. 1. Reboot the computer. 2.
Table E-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities.
Table E-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Table E-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 5 Pre-video memory error. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
Table E-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 10 Bad option card. 1. Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away. 2.
F Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Resetting the Password Jumper To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P during POST. 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
G Specifications MT Specifications Table G-1 Specifications Chassis Height 15.08 in 38.2 cm Width 6.82 in 17.3 cm Depth 16.58 in 42.1 cm Approximate Weight 22.0 lb 10.
Table G-1 Specifications (continued) 1 Model 300W Rated Voltage Range 100-240 VAC *Heat dissipation is calculated based on the measured watts, assuming the service level is attained for one hour. SFF Specifications Table G-2 Specifications Chassis Height 12.77 in 32.5 cm Width 4.98 in 10.4 cm Depth 15.61 in 39.7 cm Approximate Weight 13.9 lb 6.
Index A access panel MT spare part number 49 removal and replacement 49 SFF removal and replacement 102 SFF spare part number 102 access panel, locked 145 access panel, MT spare part number 23, 29 access panel, SFF spare part number 32, 38 audible codes 204 audio problems 160 cleaning computer 44 mouse 46 safety precautions 44 CMOS backing up 208 clearing and resetting 209 computer cleaning 44 connecting drive cables 70 connections system board 67, 115 country power cord set requirements 194 Customer Supp
front I/O and USB assembly SFF spare part number 125 spare part number 35, 38 front I/O device removal and replacement 83 front I/O, power switch assembly SFF removal and replacement 125 front panel problems 177 G general problems 144 grounding methods 42 H hard drive proper handling 47 removing 76 SATA characteristics 39 SFF installation 119 SFF removal 119 spare part numbers 27, 36 hard drive problems 150 hard drive recovery 192 hardware installation problems 166 heat sink removal and replacement 91 SFF r
Media Card Reader 153 memory 171 monitor 155 mouse 164 network 168 power 148 printer 162 processor 173 software 179 processor removal and replacement 93 SFF removal and replacement 133 spare part number 23, 33 processor problems 173 R recovery partition 192 removal and replacement access panel 49 battery 99, 139 drives 68 fan 87, 89, 127 fan sink 91 front bezel 51 front I/O device 83 heat sink 91 memory 53 power supply 96 power switch 85 processor 93 SFF front bezel 102, 104 SFF front fan 129 SFF front I/O,
W Wake-on-LAN feature 168 Windows 8 operating system DVD 192 216 Index
