LASERJET PRO 300 COLOR LASERJET PRO 400 COLOR Software Technical Reference M351 M451
HP LaserJet Pro 300 color MFP M375 / HP LaserJet Pro 400 color MFP M475 Software Technical Reference
Copyright and License Trademark Credits © 2012 Copyright Hewlett-Packard Development Company, L.P. Adobe®, Adobe Photoshop®, Acrobat®, and PostScript® are trademarks of Adobe Systems Incorporated. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. The information contained herein is subject to change without notice.
Table of contents 1 Document and product basics ...................................................................................................................... 1 Purpose and scope .............................................................................................................................. 2 Software availability and localization .................................................................................................... 3 Printing-system software on the Web .................
Help system ...................................................................................... 16 Advanced tab features ...................................................................... 18 Printing Shortcuts tab features ......................................................... 21 Paper/Quality tab features ................................................................ 29 Effects tab features ........................................................................... 36 Finishing tab features ...
Service page ..................................................................................... 81 Product Security page ...................................................................... 81 Print tab ............................................................................................................. 81 Printing ............................................................................................. 82 PCL5 ................................................................................
HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 PDE ....................................................................................................... 119 HP USB EWS Gateway .................................................................................. 120 HP Utility for Mac ............................................................................................ 120 Open the HP Utility .........................................................................
SAP Printing ..................................................................................................................................... 167 Citrix ................................................................................................................................................. 168 Using the HP Universal Print Driver for Windows in Citrix environments ........................ 168 Traditional mode .......................................................................................
viii ENWW
List of tables Table 1-1 Software CD supported languages .................................................................................................... 4 Table 1-2 Supported printer driver languages .................................................................................................... 6 Table 1-3 Installer component languages .......................................................................................................... 7 Table 1-4 Documentation languages .............
x ENWW
List of figures Figure 2-1 Incompatible print settings warning ................................................................................................ 17 Figure 2-2 Incompatible Print Settings dialog .................................................................................................. 17 Figure 2-3 Advanced tab .................................................................................................................................. 18 Figure 2-4 Printing Shortcuts tab ........
Figure 2-33 HP Device Toolbox, Print tab – PCL5 page .................................................................................. 82 Figure 2-34 HP Device Toolbox, Print tab – PostScript page .......................................................................... 83 Figure 2-35 HP Device Toolbox, Networking tab – Network Summary page .................................................. 84 Figure 2-36 HP Device Toolbox, Networking tab – IPv4 Configuration page .........................................
Figure 2-74 Software uninstall — Uninstall button ......................................................................................... 112 Figure 2-75 Software uninstall — Reboot Now button ................................................................................... 113 Figure 2-76 Software uninstall — Reboot Later button .................................................................................. 113 Figure 2-77 Windows Control Panel screen ................................................
Figure 5-1 Package Source ............................................................................................................................ 158 Figure 5-2 Network Settings ........................................................................................................................... 159 Figure 5-3 HP DDU Driver Configuration settings ..........................................................................................
1 ENWW Document and product basics ● Purpose and scope ● Software availability and localization 1
Purpose and scope This software technical reference (STR) provides information about and troubleshooting tips for the printing-system software for the product. This STR is prepared in an electronic format to serve as a quick-reference tool for Customer Care Center (CCC) agents, support engineers, system administrators, management information systems (MIS) personnel, and end users, as appropriate.
Software availability and localization This section provides information about the availability of the product printing-system software and related software and firmware. Printing-system software on a CD is available from HP fulfillment centers. Printing-system software on the Web All software that is contained on the installation CD is also available on the Web. Web deployment is the preferred method for obtaining the latest software.
● Prerequisites ● Setup ● Utilities The Utilities folder contains the files to run these stand-alone utilities: ● FileToEmail ● Scrubber ● LogAnalyzer CD versions and language support The product printing-system software CD is available with the following components and languages.
Table 1-1 Software CD supported languages (continued) ENWW Language Two-letter abbreviation HP-preferred name File designation Simplified Chinese ZHCN Simplified Chinese ZHCN Slovak SK Slovak SKWW Slovenian SL Slovenian SLWW Spanish ES Espanol ESWW Swedish SV Svenska SVWW Thai TH Thai THWW Traditional Chinese ZHTW Traditional Chinese ZHTW Turkish TR Turkce TRWW Software availability and localization 5
Driver languages The product provides driver support in the following languages.
Installer languages The product provides installer component support in the following languages.
Documentation languages The product provides documentation in the following languages.
2 Windows software description and installation Introduction The product comes with software and installers for Microsoft Windows and Apple Computer, Inc., Mac systems. Linux and UNIX systems are supported, and software is available on the Web. For information about specific system installers, drivers, and components, see the section that corresponds to that system. For information about Mac software, see Mac software and utilities on page 117.
Install overview The printing-system software CD contains the product software. The printing-system software can also be installed when the product is connected to the computer through Smart Install. For all supported operating systems, each install option presents a series of screens that guide you through the installation process.
CD installation and HP Smart Install installation ● Supported operating systems for Windows ● Software installation types for Windows Supported operating systems for Windows The product comes with software for the following Windows operating systems: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows Server 2003 (32-bit, Service Pack 3) ● Windows Server 2008 and 2008 R2 (32-bit and 64-bit) Software installation types for Windows
Installation for software components from the Web Supported operating systems for Windows The product comes with software for the following Windows operating systems: ● Windows 7 (32-bit and 64-bit) ● Windows Vista (32-bit and 64-bit) ● Windows XP (32-bit, Service Pack 2) ● Windows Server 2003 (32-bit, Service Pack 3) ● Windows Server 2008 and 2008 R2 (32-bit and 64-bit) Software installation types for Windows The product printing-system software can be installed in the following ways: ● Microsof
HP LaserJet software components for Windows Installer The installer program installs the printing-system software based on the hardware it detects from the host computer. Uninstaller The uninstall program removes files and folders that were installed when the printing-system software was originally installed on the computer. Print drivers Print drivers provide the printing features and communication between the computer and the product.
NOTE: For a list of HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 print drivers, updated HP printing-system software, and product-support information, go to: www.hp.com/go/LJColorM351_software or www.hp.com/go/LJColorM451_software The Windows XP, Windows Server 2003, Windows Server 2008 and 2008 R2, Windows Vista, and Windows 7 operating systems support the HP PCL 6, PCL 5 Universal Print Driver, and PS Emulation Universal Print Drivers.
the Printing Preferences driver tabs control the driver default settings for each user profile. Installable options can be configured in Properties driver tabs. Printing Preferences driver tabs The Printing Preferences driver tabs change the default settings that are used across all software programs. To gain access to these tabs, follow these steps: 1. In Windows Vista, Windows XP, Windows Server 2003, and Windows 7, click the Start button, click the Devices and Printers.
● Advanced ● Color Management ● Security ● Device Settings ● About Help system The HP PCL 6 printer driver includes a full-featured Help system to provide assistance with printing and configuration options. “What's this?” Help Windows XP, Windows Server 2003, Windows Server 2008 and 2008 R2, Windows Vista, and Windows 7 support What's this? Help. You can gain access to What's this? Help messages in any of the following ways: ● Right-click a feature or control. A pop-up Help window appears.
Figure 2-1 Incompatible print settings warning If you click the OK button, the Incompatible Print Settings dialog appears. Figure 2-2 Incompatible Print Settings dialog To resolve the conflicting settings, click the Resolve all conflicts for me automatically. option, and then click the OK button. The driver resets the conflicting control back to its previous state. If you want to keep the conflicting setting, click the I will resolve the conflict myself. option, and then click the OK button.
NOTE: In this example, the conflict can be resolved manually. If the conflict is not resolved when the driver is closed, then the same dialog appears again when a print job is sent to the product. Advanced tab features NOTE: The Advanced tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 15 Use the Advanced tab to change the layout of printed pages.
Graphic The Graphic setting contains the following controls: ● Image Color Management settings ● True Type Font settings Image Color Management This control lists the available Image Color Management (ICM) options used for printing color graphics. ICM, a set of calculations for color matching, makes it possible for programs to adjust colors before printing so that the color of images on the screen more closely match the color of those images when they are printed.
Printer Features The Printer Features setting contains the following controls: ● Print All Text as Black The feature is Disabled by default. When Enabled is selected, the driver prints all text as black regardless of the original document text color. Color text is printed as black, except for white text, which remains white. (White text is a reliable method of printing reverse typeface against a dark background.
When this option is selected, you must select one of the following options in the Paper type setting on the Paper/Quality tab: ◦ Letterhead ◦ Preprinted Layout Options The Layout Options setting contains the Page Order setting. Page Order specifies the order in which the pages of your document are printed. Front to Back prints the document so that page 1 prints first. Back to Front prints the document so that page 1 prints last.
Figure 2-4 Printing Shortcuts tab The Printing Shortcuts tab saves commonly used driver settings under a shortcut name.
● Booklet Printing ● Snapshot Photos ● Glossy/Presentation General Everyday Printing When General Everyday Printing is selected, the following controls are available: ● Paper sizes: ● Paper source: ● Paper type: ● Print on both sides: ● Pages per sheet: ● Color options: When options other than the defaults are selected, the Save as... and Reset buttons become active. Click Save as... to create a custom printing shortcut.
● 10x15cm ● 8K 270x390 mm ● 16k 195x270 mm ● 8K 260x368 mm ● 16k 184x260 mm ● 8K 273x394 mm ● 16k 197x273 mm ● Japanese Postcard ● Double Japan Postcard Rotated ● Envelope #10 ● Envelope Monarch ● Envelope B5 ● Envelope C5 ● Envelope DL Paper source The following options are available: ● Automatically Select (default) ● Printer auto select ● Manual Feed in Tray 1 ● Tray 1 ● Tray 2 Paper type The following options are available: 24 ● Unspecified (default) ● Plain ●
ENWW ● HP Premium Presentation Matte 120g ● HP Brochure Matte 150g ● HP Cover Matte 200g ● HP Matte Photo 200g ● HP Premium Presentation Glossy 120g ● HP Brochure Glossy 150g ● HP Tri-fold Brochure Glossy 150g ● HP Brochure Glossy 200g ● Intermediate 85–95g ● Mid-Weight 96-110g ● Heavy 111-130g ● Extra Heavy 131-175g ● Heavy Glossy 111-130g ● Extra Heavy Glossy 131-175g ● Card Glossy 176-220g ● Color Laser Transparency ● Labels ● Letterhead ● Envelope ● Heavy Envelope
Print on both sides The following options are available: ● No (default) ● Yes, Flip Over ● Yes, Flip Up Pages per sheet The following options are available: ● 1 page per sheet (default) ● 2 pages per sheet ● 4 pages per sheet ● 6 pages per sheet ● 9 pages per sheet ● 16 pages per sheet Color options The following options are available: ● Color (default) ● Black & White Factory Defaults When Factory Defaults is selected, the customizable options are grayed out, locking in those default
Envelopes These settings are automatically selected: ● Paper sizes: Envelope #10 (This setting changes according to country/region.) ● Paper source: Automatically Select ● Paper type: Envelope ● Color options: Color Cardstock Heavy These settings are automatically selected: ● Paper sizes: Letter (This setting changes according to country/region.
● Paper type: Unspecified ● Print on both sides: Yes, flip over ● Pages per sheet: 1 page per sheet ● Color options: Color Booklet Printing These settings are automatically selected: ● Paper sizes: Letter (This setting changes according to country/region.) ● Paper source: Automatically Select ● Paper type: Unspecified ● Booklet Layout: Left binding Snapshot Photos These settings are automatically selected: ● Paper sizes: 4x6 (This setting changes according to country/region.
Paper/Quality tab features NOTE: The Paper/Quality tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 15, Use the Paper/Quality tab to specify paper size, type, and source. You can also use this tab to specify different paper selections for the front cover, first page, other pages, last page, and back cover of the document. The following figure shows the Paper/Quality tab.
● Paper sizes ● Custom Paper Size ● Paper source ● Paper type ● Special pages Paper sizes The Paper sizes setting is a drop-down menu that lists all of the supported paper sizes. When you move the mouse over the dimensions label, the mouse cursor changes from an arrow to a gloved hand. Click the dimensions label to toggle between English and metric units.
The name that appears in the Name text box depends on the following conditions: ● If a saved custom paper size has been selected from the drop-down menu on the Paper/Quality tab, then the Name text box shows the name of the selected custom paper size. ● If a standard paper size has been selected on the Paper/Quality tab, then the Name text box shows the default name of Custom .
The Paper source drop-down menu can contain the following options, depending on what has been installed on the product: ● Automatically select ● Printer Auto Select ● Manual Feed in Tray 1 ● Tray 1 ● Tray 2 (100-sheet multipurpose tray) The default setting is Automatically Select. When this setting is selected, the product uses the source tray that supports the paper size that you have selected.
● ● ● Brochure 131–175g ◦ HP Brochure Matte 160g ◦ HP Brochure Glossy 160g ◦ HP Tri-fold Brochure Glossy160g ◦ Extra Heavy 131–175g ◦ Extra Heavy Glossy 131–175g Photo/Cover 176–220g ◦ HP Cover Matte 200g ◦ HP Matte Photo 200g ◦ HP Brochure Glossy 200g ◦ Card Glossy 176–220g Other ◦ Color Laser Transparency ◦ Labels ◦ Letterhead ◦ Envelope ◦ Heavy Envelope ◦ Preprinted ◦ Prepunched ◦ Colored ◦ Rough ◦ Heavy Rough ◦ HP Tough Paper ◦ Opaque Film The default setting
NOTE: To download a current version of HP Web Jetamin and for the latest list of supported host systems, go to the following Web site: www.hp.com/go/webjetadmin If you select a setting other than the default, make sure that the correct paper type is loaded in the tray that you selected in the Paper source setting.
NOTE: The same type of paper is used for the entire print job. When you change the type and source of the paper and covers, the settings remain configured until you close the software program. Document preview image The document preview image is a line-drawn image of a page that represents graphics and text. The document preview image is always oriented so that the contents of the page are right-side-up.
The Gloss Level drop-down menu contains the following resolution options. ● Default ● Best ● Standard Effects tab features NOTE: The Effects tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 15, Use the Effects tab to create unique paper effects such as scaling and watermarks. The following figure shows the Effects tab.
Resizing Options The Resizing Options group box consists of the following controls: ● Actual size (default) ● Print document on ● Scale to fit ● % of actual size Actual size Actual size is the default setting. It prints the document without changing the document size. Print document on Click the Print document on option to format the document for one paper size and then print the document on a different paper size, with or without scaling the image to fit the new paper size.
The limits of the range are from 25% to 400%, and any values outside the range are adjusted to those limits as soon as the focus is removed from the control (that is, when the Tab key is pressed or another control is selected). Any change to the scale also changes the page preview, which increases or decreases from the upper-left corner of the preview. The slider bar controls the scale directly.
● Draft ● SAMPLE The Watermarks feature can be configured using the Driver Configuration Utility. If the [Username] watermark is selected, the driver will use the network username of the logged in user for the watermark. The drop-down menu shows alphabetically sorted watermarks that are currently available on the system, plus the string "(none)," which indicates that no watermark is selected. This is the default setting. Any watermark that is selected from this list appears in the preview image.
To create a new watermark, click New. The new watermark appears in the Current Watermarks list and in the Watermark Message edit box as "Untitled" until you name it. The name that you type in the Watermark Message field appears in the Current Watermarks group box in the Watermark Details dialog box and in the Watermarks group box on the Effects tab. To name the new watermark, type the selected watermark text in the Watermark Message edit box.
The Color drop-down menu contains the following selections: ● ◦ Gray ◦ Red ◦ Yellow ◦ Green ◦ Cyan ◦ Blue ◦ Magenta Shading The default Shading setting for new and preset watermarks is Very Light. The following range of shades is available from the Shading drop-down menu: ◦ Lightest ◦ Very light (default) ◦ Light ◦ Medium light ◦ Medium ◦ Medium dark ◦ Dark ◦ Very dark ◦ Darkest These values represent the intensity of the gray that is used.
The default Style setting for new and preset watermarks is Regular. Default watermark settings The following table shows Font Attribute settings for new and preset watermarks.
Figure 2-8 Finishing tab The Finishing tab contains the following controls: ● Document Options ● Document preview image ● Orientation Document Options The Document Options group box contains the following controls: ENWW ● Print on both sides ● Flip Pages Up ● Booklet layout ● Pages per sheet ● Print page borders ● Page order HP LaserJet software components for Windows 43
Print on both sides The default setting for the Print on both sides option is off (not selected).
To print a multiple-page document, follow these steps: 1. Select the Print on both sides check box. 2. Click the OK button. Flip Pages Up Use the Flip pages up check box to specify the duplex-binding option. By default, the Flip pages up check box is not available. It is available only when Print on both sides is selected. The following table demonstrates the results of selecting this check box, depending on the paper orientation selected on the Finishing tab.
different paper settings on the Paper/Quality tab to select different paper for the front cover, first page, other pages, and back cover. A booklet is a print job that places two pages on each side of a sheet that can then be folded into a booklet that is half the size of the paper. Use the Booklet layout drop-down menu on the Finishing tab to control booklet settings. Print a booklet 1. Open the driver Printing Preferences tab set and click the Printing Shortcuts tab.
Print page borders Print page borders sets a line around each page image on a printed sheet to help visually define the borders of each logical page. Page order The Page order drop-down menu contains four selections: ● Right, then Down ● Down, then Right ● Left, then Down ● Down, then Left Document preview image The document preview image is a line-drawn image of a page that represents graphics and text.
You can toggle orientation between portrait and landscape by clicking the document preview image. If you select the Rotate by 180 degrees check box, no change occurs in the document preview image. Color tab features NOTE: The Color tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 15, Use the Color tab to specify predefined color-option settings or to fine-tune the color treatments and halftoning.
Color Options Use the Color Options group box to adjust the independent color controls. The settings affect the print job color rendering and print quality. The Color Options group box contains the following controls: ● Automatic option (default) ● Manual option ● Settings button (Click this button to open the Color Settings dialog box.) ● Print in Grayscale check box Automatic Use the Automatic option for color settings that automatically fine-tune the printed output.
The Color Settings dialog box contains the following controls: ● General ◦ ● Text ◦ ● Neutral Grays Graphics ◦ ● Edge Control Neutral Grays Photographs ◦ Neutral Grays Neutral Grays The Neutral Grays drop-down menu controls the selection of a device-dependent color table that is embedded in the product firmware. You can adjust the Neutral Grays setting independently for text, graphics, or photographs. The following options are available: ● Black Only.
Photo (sRGB) Select Photo (sRGB) to enhance documents in which the content is mainly bitmap images, such as .GIF or .eps files. This setting instructs the product to use the best color matching for rendering sRGB bitmap images. This setting affects only raster data; it has no effect on text or vector-based graphics. Using glossy paper in combination with this setting provides the maximum enhancement.
HP EasyColor The HP EasyColor feature automatically improves mixed-content documents that are printed from Microsoft Office programs. By default, the HP EasyColor check box is checked. This check box must be cleared in order to manually adjust color settings on this tab. Services tab features NOTE: The Services tab is located on the Printing Preferences tab set. For information about how to access these tabs, see Printing Preferences driver tabs on page 15. The Services tab is shown in the following figure.
Internet Services The Internet Services group box contains the Select a destination drop-down menu with the following selections: ● Online diagnostic tools. Download diagnostic tools ● Support and troubleshooting. This is the main Web site for HP LaserJet Pro 300 color M351 and HP LaserJet Pro 400 color MFP M451 product support. ● Product manuals. View or download product manuals. ● Check for driver updates.
● Installable Options Form to Tray Assignment A network administrator can use Form to Tray Assignment to specify the paper size in each input tray. The product supports more than one source of paper. You can assign a form (which defines the paper size and margins) to each paper source. When a form is matched to a source, you can select the form when you print. The product prints from the tray to which that form is assigned.
Installing external fonts From the HP Font Installer dialog box, follow these steps to install external fonts. 1. Type the name and path of the font metric file in the Printer Font File Location text box, or click Browse to locate the file on the computer. The font file names appear in the Font(s) to be Added window. 2. Select the fonts that you want to add, and then click Add. The fonts are installed and the file names appear in the Installed Font(s) window. 3.
This setting is disabled by default. Tray 3 Select Installed if this input tray is installed under the product. Duplex Unit (for 2–Sided Printing) Select Installed if the duplex unit is installed in the product. The duplex unit allows printing on both sides of the paper. Allow Manual Duplexing Select the Allow Manual Duplexing item to print on both sides of any supported size and most types of paper (except transparencies, envelopes, and labels).
Figure 2-13 About tab The About tab lists driver installation file names and their version numbers. The About tab also indicates whether the driver was autoconfigured, whether administrator preferences were set, the date the driver was last configured, and whether the configuration is autoconfigured or userconfigured. The About button is also available on most driver screens. The About button provides a driver version number and creation date.
Table 2-3 Automatic discovery and driver configuration through bidirectional communication1 1 Connection type Add Printer Wizard install Common installer Network Yes Yes Direct connection No Yes The table applies to Windows XP, Windows Server 2003, Windows Server 2008 and 2008 R2, Windows Vista, and Windows 7.
Table 2-4 EAC availability in Microsoft Windows and Microsoft Share Method Connection type Microsoft Share1 2000 XP 2000/XP host with 2000/XP client/ Windows Server 2008 and 2008 R2/ Windows Vista TCP/IP x x x IPX/SPX x x x TCP/IP (HP) x x x TCP/IP (MS) x x x IPX/SPX (HP) x x x TCP/IP x x x IPX/SPX x x x TCP/IP (HP) x x x TCP/IP (MS) x x x IPX/SPX (HP) x x x USB Network Jetdirect Standard Add Printer Direct connect Parallel USB Network Jetdirect Standard
Table 2-5 EAC availability in Novell Netware environments Method Connection type Novell Netware 4.x Netware 5.x Bindery queue NDS queue Bindery queue x x x USB Network Jetdirect TCP/IP IPX/SPX Standard TCP/IP (HP) TCP/IP (MS1) IPX/SPX (HP) 1 Bidirectional functionality is supported only with the client software from Novell. It is not supported with Microsoft Client Service for NetWare.
5. If necessary, click the Installable Options list to expand it and show the options. 6. In the Automatic Configuration drop-down menu, select the Update Now item. 7. Click the OK button to save the setting. HP Driver Configuration HP Driver Configuration is a software architecture and set of tools that permits HP printing-system software to be customized and distributed in managed corporate printing environments.
differently, either to support established product installation workflows or to leave the deployment and installation of the driver entirely up to the user. The following tools support driver preconfiguration: ● HP Driver Configuration Utility. The HP Driver Configuration Utility is a small, standalone, Windows-software program that the administrator can use to open the .
Continuous export The term "continuous export" refers to the ability of the print driver to copy the latest print-driver settings back to the working copy of the preconfiguration file. Using this feature, the exported values can be transferred when a compatible version of the print driver is used to upgrade the print driver.
● Arial Bold ● Courier New Bold Italic ● Times New Roman Bold Italic ● Arial Bold Italic ● Symbol ● Wingdings ● Courier New ● Times New Roman Default fonts The following default fonts are installed through a full (Easy) installation of the printing-system software. Table 2-7 Default fonts 64 Font name Font style File name Albertus Extra Bold Regular ALBR85W.TTF Albertus Medium Regular ALBR55W.TTF Antique Olive Regular OLVR55W.TTF Antique Olive Bold OLVR75W.
Table 2-7 Default fonts (continued) ENWW Font name Font style File name Garamond Antiqua GARR45W.TTF Garamond Halbfett GARR65W.TTF Garamond Kursiv GARR46W.TTF Garamond Kursiv Halbfett GARR66W.TTF Helvetica Regular HELR45W.TTF Helvetica Bold HELR65W.TTF Helvetica Bold Oblique HELR66W.TTF Helvetica Narrow Regular HELR47W.TTF Helvetica Narrow Bold HELR67W.TTF Helvetica Narrow Bold Oblique HELR68W.TTF Helvetica Narrow Oblique HELR48W.TTF Helvetica Oblique HELR46W.
Table 2-7 Default fonts (continued) Font name Font style File name Palatino Italic PALR46W.TTF Palatino Roman PALR45W.TTF SymbolPS Regular SYMPS__.TTF Times* Bold TIMR65W.TTF Times Bold Italic TIMR66W.TTF Times Italic TIMR46W.TTF Times Roman TIMR45W.TTF Univers Bold UNVR65W.TTF Univers Bold Italic UNVR66W.TTF Univers Condensed Bold UNVR67W.TTF Univers Condensed Bold Italic UNVR68W.TTF Univers Condensed Medium UNVR57W.TTF Univers Condensed Medium Italic UNVR58W.
HP Update notifies you when it is time to check for updates at specific intervals, usually weekly. When the HP Update notification window displays, follow these steps to check for and install any available updates: 1. When the HP Update notification window displays in the lower-right corner of the computer, click Continue. The Welcome to HP Update Window opens.
Click the Help and Learn Center button on the Documentation screen of the installer to open an HTML help system that provides step-by-step instructions for performing specific tasks, including clearing jams and loading trays. Figure 2-14 Help & Learn Center The Help & Learn Center can also be opened from the Windows Start menu. 1. Click the Start button, select the Programs or All Programs item, and then click the HP item. 2. Click the product name item, and then click the Help & Learn Center item.
The software checks the e-labels on the toner cartridges and displays the results. ● By default the software checks every 60 minutes, but can be changed on the Settings tab. ● The correct versions of software, firmware, e-labels, and an active internet connection are required for HP Toner Authentication to work properly. HP Device Toolbox The HP Device Toolbox allows users to control settings on the product through a Web browser.
Status tab Use the Status tab to access and print detailed information regarding product and supply status, product configuration, network configuration, and usage. The Status tab contains the following pages: ● Device Status ● Supplies Status ● Device Configuration page ● Network Summary page ● Reports ● Color Usage Log ● Event Log page Device Status The Device Status page shows product status messages. The Device Status page also contains some pertinent product information and settings.
Supplies Status The Supplies Status page shows the status of all of the product supplies, including the print cartridges.
Device Configuration page The Device Configuration page shows the values of all of the settings that are available in the product. The contents of this page are consistent with the configuration page that the firmware generates.
Network Summary page The Network Summary page contains information about the network and its enabled features. Figure 2-19 HP Device Toolbox, Status tab – Network Summary page Reports Use the Reports page to print the internal special pages the product generates.
● PS Font List ● Demo Page Figure 2-20 HP Device Toolbox, Status tab – Reports page 74 Chapter 2 Windows software description and installation ENWW
Color Usage Log Click the Color Usage Log page to perform the following tasks: ● Find the Product Name and Serial Number, which are listed under the Product Info subheading. ● Check the number of print jobs stored, which is listed under the Usage Totals subheading. The log also includes information about how much color the product has used. ● Delete the currently stored color usage log information by clicking Clear Job Log.
System tab Use the System tab to view and change settings for the following features: ● Device Information page ● Paper Setup page ● Print Quality page ● Energy Settings page ● Print Density page ● Paper Types page ● System Setup page ● Service page ● Product Security page Device Information page The Device Information page contains identifying information about the product: ● Device Description.
Paper Setup page Use Paper Setup page to configure the paper-setup settings for the product. Change the default settings by clicking the blue arrow next to each option and highlighting the selection. Figure 2-24 HP Device Toolbox, System tab – Paper Handling page Print Quality page Use the Print Quality page to change the print quality default settings for the product.
Energy Settings page Use the Energy Settings page to control the energy-saving settings on the product.
Print Density page Use the Print Density page to control the print density of each toner cartridge on the product.
Paper Types page Use the Paper Types page to set the default paper type settings for the product. Figure 2-28 HP Device Toolbox, System tab – Paper Types page System Setup page Use the System Setup page to change settings on the product such as Jam Recovery and Auto Continue.
Service page Use the Service page to start the cleaning procedure on the product. Figure 2-30 HP Device Toolbox, System tab – Service page Product Security page Use the Product Security page to set or change the administrator password.
Printing Use the Printing page to change the printing defaults for the product. Figure 2-32 HP Device Toolbox, Print tab – Printing page PCL5 Use the PCL5 page to change the PCL defaults for the product. Figure 2-33 HP Device Toolbox, Print tab – PCL5 page PostScript Use the PostScript page to turn off/on PostScript printing notification. If Print PS Errors is set to On, the product will print multiple pages of PostScript characters when an error is encountered.
If Print PS Errors is set to Off (default), the product suppresses this printing behavior. Figure 2-34 HP Device Toolbox, Print tab – PostScript page Networking tab Use the Networking tab to view and change settings for the network connection and communication with the product.
Network Summary The Network Summary page contains all the information about the network and its enabled features. Figure 2-35 HP Device Toolbox, Networking tab – Network Summary page IPv4 Configuration Use the IPv4 Configuration page to modify settings for basic TCP/IPv4 Network configuration. If Automatic IP is configured, the Manual IP address configuration settings are disabled, but the values for these settings are still displayed if they have been set.
Click the Apply button to keep changes. When you click the Apply button, a confirmation dialog appears. Click the Yes button to continue. Figure 2-36 HP Device Toolbox, Networking tab – IPv4 Configuration page IPv6 Configuration The IPv6 Configuration page shows the status of the IPv6 network configuration settings. This page is read-only and no settings can be modified here. Up to seven IPv6 addresses can be shown on this page, depending upon the automatic configuration of the networking firmware.
Wireless Configuration Use the Wireless Configuration page to turn off/on the wireless capabilities for the product. Figure 2-38 HP Device Toolbox, Networking tab – Wireless Configuration page Network Identification Use the Network Identification pane to configure the host name and domain name(s) used to identify the product on the network. The values for host name and domain names are retrieved from the firmware, and displayed on this pane.
Table 2-8 Network Identification page – Text Entities (continued) Text Entity Disabled status Domain name (IPv6) Disabled if configured by DHCPv6 Bonjour Service name Disabled if Bonjour is disabled Figure 2-39 HP Device Toolbox, Networking tab – Network Identification page ENWW HP LaserJet software components for Windows 87
Advanced page Use the Advanced page to configure the enabled settings and other settings, such as restoring factory default settings, for the product. Figure 2-40 HP Device Toolbox, Networking tab – Advanced page Certificates page Use the Certificates page to view and configure the printer certificates.
EWS Encryption page Use the EWS Encryption page to configure Web encryption. Figure 2-42 HP Device Toolbox, Networking tab – EWS Encryption page SNMP page Use the SNMP page to configure the SNMP settings for the product.
HP Web Services tab Web Services Setup page Use the Web Services Setup page to enable or disable the HP Web Services feature. Figure 2-44 HP Device Toolbox, Web Services Setup page Proxy Settings page Use the Proxy Settings page to set the HP Web Services proxy server.
HP Web Jetadmin HP Web Jetadmin is a browser-based management tool for HP Jetdirect-connected printers within your intranet, and it should be installed only on the network administrator’s computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When installed on a host server, a Windows client can gain access to HP Web Jetadmin by using a supported Web browser (such as Microsoft® Internet Explorer 4.
Online product registration When the product has been successfully installed and configured, and when an active Internet connection exists, you can select the option to register the product with HP on the final installation screen. Enter the product information and click Done when finished.
Detailed Windows installation instructions The dialog boxes shown here appear in the Windows XP Professional installation sequence. The order and appearance of dialog boxes can vary among operating systems. Use the Recommended installation with HP Smart Install or the CD NOTE: If HP Smart Install does not start automatically, AutoPlay might be disabled on your computer. Browse to the computer and double-click the HP Smart Install CD drive. Double-click the Setup.
2. Click the I have reviewed and accept the installation agreements check box, and then click the Next button. Wait a few minutes while the program sets up, and then the Software Install screen appears. Figure 2-48 HP Smart Install — Software Install screen 3. Select a connection type option on the Connection Type screen, based on how the product connects to the computer. NOTE: If you are installing a base unit (which does not have a network connection option), this screen does not appear.
● For USB-connected products, follow these steps: ▲ Connect the product to the computer when prompted at the Connect the Product screen. The installer program opens a progress bar as it automatically starts the software installation.
● For wired network connected products, follow these steps: a. Select the Connect through a wired network option. Figure 2-51 Software installation — Connection Type screen for wired network installation b. If the product's network settings are not known, select the Automatically find my product on the network option. c. If the product's networking settings are known, enter either the product's host name, IP address, or hardware address. NOTE: d.
e. A list of products is displayed on the Network Product(s) Found screen. Select the product to install and then click the Next button Figure 2-52 Software installation — Network Product(s) Found screen ● For wireless network connected products, follow these steps: a. Select the Connect through a wireless network option, and then click the Next button.
b. The installer program prompts you to connect the USB cable, momentarily, between the computer and the product. Connect the cable and the installer program continues automatically.
c. In the Wireless Network(s) Found screen, select the correct network, and then click the Next button. Figure 2-55 Software installation — Wireless Network(s) Found screen for wireless connected installation NOTE: If the correct network does not appear, click the Search Again button, or click the I do not see my wireless network. I will specify it manually. check box and manually enter the network information.
d. In the Wireless Network Setup screen, provide the wireless network security key, and then click the Next button. Figure 2-56 Software installation — Wireless Network Setup screen for wireless connected installation 4. When the installation completes, the Complete screen appears. Figure 2-57 Software installation — Complete screen 100 ● Make this product the default printer by selecting the Set as default printer check box.
Perform a custom installation with HP Smart Install or the CD The custom installation allows you to customize the software installed with your product. The dialog boxes shown here appear in the Windows XP Professional installation sequence. The order and appearance of dialog boxes can vary among operating systems. NOTE: You can return to the previous dialog box by clicking the Back button, or exit the printingsystem software installation by clicking the Cancel button. 1. Close all programs. 2.
4. Select Click here for more install options to customize the software components that are installed with the product. When you are finished customizing the installation, click the Next button to continue to the Connection Type screen. Figure 2-59 Software installation — Customize software instllation 5. Select a connection type option on the Connection Type screen, based on how the product connects to the computer.
● For USB-connected products, follow these steps: ▲ Connect the product to the computer when prompted at the Connect the Product screen. The installer program opens a progress bar as it automatically starts the software installation.
● For wired network connected products, follow these steps: a. Select the Connect through a wired network option. Figure 2-62 Software installation — Connection Type screen for network connected installation b. If the product's network settings are not known, select the Automatically find my product on the network option. c. If the product's networking settings are known, enter the product's host name, IP address, or hardware address. NOTE: d.
e. A list of products is displayed on the Network Product(s) Found screen. Select the product to install and then click the Next button Figure 2-63 Software installation — Network Product(s) Found screen ● For wireless network connected products, follow these steps: a. Select the Connect through a wireless network option, and then click the Next button.
b. The installer program prompts you to connect the USB cable, momentarily, between the computer and the product. Connect the cable and the installer program continues automatically.
c. In the Wireless Network(s) Found screen, select the correct network, and then click the Next button. Figure 2-66 Software installation — Wireless Network(s) Found screen for wireless connected installation NOTE: If the correct network does not appear, click the Search Again button, or click the I do not see my wireless network. I will specify it manually. check box and manually enter the network information.
d. In the Wireless Network Setup screen, provide the wireless network security key, and then click the Next button. Figure 2-67 Software installation — Wireless Network Setup screen for wireless connected installation 6. When the installation completes, the Complete screen appears. Figure 2-68 Software installation — Complete screen ● Make this product the default printer by selecting the Set as default printer check box. ● Send a test page to the product by selecting the Print a test page check box.
Remove software NOTE: If the printer driver was installed by using the HP Driver Installation Utility, follow the instructions in the Remove the print driver by using the Windows Add or Remove Programs feature on page 114. If the driver was installed using the Add Printer Wizard, follow the instructions in the Uninstall the print driver by using the Server Properties feature on page 116.
3. Click the Uninstall button to begin the removal process. When the process is complete, either click the Reboot Now button, or clear the check box and click the Reboot Later button.
Use the software CD to remove the product software The installer program on the software CD includes a utility to remove the product software. 1. Insert the printing system software CD into the CD-ROM drive. The software installer detects the language of the operating system, and then displays the main menu of the installation program in the same language. If the installer program has not started after 30 seconds, complete these steps: a. On the Start menu, click the Run option. b.
2. Click the Uninstall option, and then click the Next button. Figure 2-73 Software installation — Uninstall option selected 3. Click the Uninstall button, and then follow the onscreen instructions to complete the process.
4. Click the Uninstall button to begin the removal process. When the process is complete, either click the Reboot Now button, or clear the check box and click the Reboot Later button.
Remove the print driver by using the Windows Add or Remove Programs feature If the print driver was installed by the HP Driver Installation Utility (HP DIU), perform the following to remove the driver: NOTE: You do not need the printing-system software CD to use this method. NOTE: To remove the software, you must log on with administrator privileges. 1. Close all programs. 2. Complete one of the following steps.
4. The HP Driver Uninstall Utility launches. Click the Uninstall button to start the uninstall process. Click Cancel to exit the HP Uninstall Utility. Figure 2-78 HP Driver Uninstall Utility screen 5. When the removal is complete, you will be prompted to reboot the computer. De-select the check box to reboot at a later time.
Uninstall the print driver by using the Server Properties feature If the print driver was installed by the Add Printer Wizard, perform the following procedure to remove the driver: NOTE: 116 To remove the software, you must log on with administrator privileges. 1. Close all programs. 2. On the Start menu, do one of the following steps: ● Windows XP and Windows Server 2003: Click the Settings item, and then open the Printers and Faxes item.
3 ENWW Mac software and utilities ● Software installation methods ● Install the Mac printing-system software ● Remove the printing-system software from Mac operating systems 117
Software installation methods CD installation Supported operating systems for Mac The product supports the following Mac operating systems: ● Mac OS X 10.5, 10.6, and 10.7 NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For Mac OS X 10.6, Intel Core Processor Macs are supported.
system. These files are used by the Mac OS printing system to determine default printer-driver settings and to allow the user to select between the various print options and settings. An HPsupplied Mac printer configuration utility is provided, which allows the user to access the HP Embedded Web Server (HP EWS) for additional configuration and product status monitoring.
A PPD file and printing dialog extension (PDE) for a printer are bound to a printer queue when the queue is created. HP USB EWS Gateway For network-connected printers, the EWS can be accessed directly by typing the network IP address or DNS name of the product into the Web browser. HP USB EWS Gateway software, which is automatically installed, allows a Web browser to access the product’s EWS if the product is connected using a USB cable.
2. The main HP Utility screen appears. Click the product in the Printers list. Figure 3-1 HP Utility main screen The following sections describe the screens and features that are available in the HP Utility. HP Utility toolbar Figure 3-2 HP Utility toolbar The HP Utility toolbar includes the following controls. ENWW ● Devices: Click this button to show or hide Mac products found by the HP Utility in the Printers pane at the left side of the screen.
● Registration: Click this button to open the HP registration Web site. ● Recycling: Click this button to open the HP Planet Partners Recycling Program Web site. Supplies Status In the Information And Support section, click the Supplies Status icon to open the Supplies Status screen. Figure 3-3 Supplies Status screen Click the Detailed Supplies Information button to open the Supplies Status details screen. Use the scroll button to see information about the print cartridges.
Device Information In the Information And Support section, click the Device Information icon to find the product Service ID (if assigned), the firmware version (FW Version), and the Serial Number. Figure 3-4 Device Information screen The product configuration page shows other settings; click the View Configuration Page button. Test In the Information And Support section of the HP Utility, click the Test icon to open a Test Page screen and print a Test Page on the printer.
Color Usage In the Information And Support section of the HP Utility, click the Color Usage icon to open a screen and print a color-usage log. Figure 3-6 Color Usage screen The color usage log provides the following information. ● Date and time ● Total number of jobs ● Mono (monochrome, or black-and-white) sides ● Color sides ● Paper sheets File Upload In the Information And Support section, click the File Upload icon to open the File Upload screen.
Acrobat Reader programs for .PDF files), but can be sent directly to the product by using the File Upload command. ● HP LaserJet printer command language (.PRN) ● Portable document format (.PDF) ● Postscript (.PS) ● Text (.TXT) On the File Upload screen, click the Choose button to open a navigation screen. Locate the file you want to upload and click the Open button. On the File Upload screen, click the Display response from the device option to verify that the upload was successful.
HP ePrintCenter In the Information And Support section, click the HP ePrintCenter icon to enable ePrint, allowing you to print to your printer from anywhere. Click the Go button to launch the HP ePrintCenter. Figure 3-9 HP ePrintCenter screen Supplies Management In the Printer Settings section, click the Supplies Management icon to set the threshold for low ink in the individual cartridges.
Duplex Mode In the Printer Settings section, click the Duplex Mode icon to enable printing on both sides of each page. Figure 3-11 Duplex Mode screen Trays Configuration In the Printer Settings section, click the Trays Configuration screen to change paper size and type for each of the trays installed on the product. Figure 3-12 Trays Configuration screen ENWW 1. In the Printer Settings section, click the Trays Configuration icon. 2.
Network Settings In the Printer Settings section, click the Network Settings icon to open the IPv4 Settings screen. Figure 3-13 IPv4 Settings screen This screen provides access to IPv4, IPv6, Bonjour Settings, and Other Settings. Click the Configuration drop-down menu to modify the following settings: ● DHCP ● BootP ● Manual You can also use this screen to modify the following settings: ● Host Name ● IP Address ● Subnet Mask ● Default Gateway To save new settings, click the Apply Now button.
Figure 3-14 Bonjour Settings screen Bonjour is enabled by default. To disable Bonjour, click to clear the Enable Bonjour check box, and then click the Apply Now button. Auto-off In the Information And Support section, click the Auto-off icon to configure the printer to automatically turn off after a predetermined time of inactivity.
Additional Settings In the Printer Settings section, click the Additional Settings icon to open the HP EWS access screen. Figure 3-16 Additional Settings screen To open the HP EWS, click the Open Embedded Web Server button. For information about HP EWS settings, consult the HP EWS online help.
Message Center In the Information section, click the Message Center icon to open the Message Center screen. The screen shows any error events that have occurred with the product. Figure 3-17 Message Center screen Supported print drivers for Mac The HP installer provides Postscript Printer Description (PPD) files, Printer Dialog Extensions (PDEs), and the HP Printer Utility for use with Mac computers. The PPDs, in combination with the Apple postscript print drivers, provide access to product features.
● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ● Product control-panel settings: Settings changed at the product control panel have a lower priority than changes made anywhere else.
Detailed Mac installation NOTE: This section covers installing the print driver for USB, wired network, and wireless network connections. 1. Close all programs. 2. In the case of a network connection, connect the network cable and make sure the product in turned on. For an USB connection, connect the USB cable between the product and the computer, and make sure that the product is turned on. 3. Insert the printing system software CD into the Mac CD-ROM drive.
5. In the License screen, select the correct language in the drop-down box, read the license agreement, and then click the Continue button. Figure 3-19 Mac installation — License screen 6. In the pop-up that appears, click the Agree button to confirm that you accept the license agreement.
7. In the HP ePrint Offer screen, click the check box to install ePrint software, or clear it to decline the software. Click the Continue button.
8. In the Select Device screen, select the product to be installed, and then click the Continue button. Figure 3-22 Mac installation — Select Device screen If the product does not appear, make sure that the network or USB connection is correct, click the My device is not listed... button, follow the prompts to select your product, and then click the Continue button.
9. In the Installation Type screen, click the HP Recommended Software button to perform the recommended full software installation. Click the Additional Software button to select the additional software components to install. Figure 3-23 Mac installation — Installation Type screen 10. In the Password popup that opens, enter the user name and password, and then click the OK button.
11. The installer program shows a progress bar as the installation process starts. This process can take several minutes. Figure 3-25 Mac installation — Progress bar 12. In the Setup screen, you can click More Info button or click the check box to look online for optional software. There is also an HP Online Privacy Statement link. When finished, click the Continue button or click the Skip Setup to run the setup wizard at a later time.
13. Click the Add Printer button to add the printer to the print queue. When finished, click the Continue button.
14. The installer program automatically performs the Device Update and then opens the HP Web Services screen: For more information on ePrint, click the web link to the ePrint Center. For details and the ePrint address for the printer, click the Print HP Web Services Details button. When finished, click the Continue button.
15. Click the Register button, or click the Register later check box, and then click Continue. Figure 3-29 Mac installation — Web Registration screen ENWW ● If you clicked the Register button, the installation program opens the HP registration program. Provide the necessary information. ● If you clicked the Register later check box and then clicked the Continue button, a popup appears for confirmation that you want to register at a later time. Click the Continue button.
16. When the installation completes, the Summary screen appears. To add the HP Ink Widget to the dashboard, click the Add HP Ink Widget to Dashboard checkbox Click the OK button to close the installer program. Figure 3-30 Mac installation — Summary screen Setup instructions If you clicked the Skip Setup button during the initial installation process, you must set up the product manually.
3. If you are installing the product using a USB connection, verify that the product appears in the printer list. The Name column in the printer list should display the product name. If this is the case, the USB setup is complete. If the product does not appear, or if the correct information does not appear in the field, see Troubleshoot the product setup on page 143. If you are installing the product using a network connection, continue with the following steps. 4.
Remove the printing-system software from Mac operating systems 1. Open the Finder program. 2. Go to the Applications group, and then open the Hewlett-Packard item. 3. Double-click the HP Uninstaller item. 4. In the Introduction screen, click the Continue button.
5. In the Select Device screen, select the product, and then click the Uninstall button.
6. In the password popup, provide a user name and password, and then click the OK button. Figure 3-33 Mac software removal — Password popup The HP Uninstaller shows a progress bar as the removal process begins.
7. When the process is completed, the Summary screen appears. Click the OK button to close the HP Uninstaller.
148 Chapter 3 Mac software and utilities ENWW
4 ENWW Linux and Unix ● Linux information ● Unix information 149
Linux information HPLIP (Hewlett-Packard Linux Imaging & Printing) is an HP-developed solution for printing, scanning, and faxing with HP inkjet and laser based printers in Linux, distributed under the MIT, BSD, and GPL license. HPLIP supports most HP printers and MFPs sold over the past 20 years. More specifically, HPLIP currently supports Deskjet, Officejet, Photosmart, PSC, Business Inkjet and LaserJet products. For a complete list of supported devices, go to http://hplipopensource.
Unix information UNIX systems require a Model Script to set up the UNIX environment to be able to print to the product. The HP LaserJet IIISi, or any generic HP LaserJet printer Model Script, should work. These files are written and provided by the individual UNIX vendor. Contact a UNIX Vendor to obtain copies of these files. For more information on Unix support, go to http://h20000.www2.hp.com/bizsupport/TechSupport/ Document.
152 Chapter 4 Linux and Unix ENWW
5 Engineering details Introduction This chapter presents engineering detail for the following topics: ENWW ● File to E-mail utility ● Capture PRN for Mac (CUPS capture) ● HP Driver Deployment Utility ● Network Diagnostic Utility (NDU) ● Printer Diagnostic Utility (PDU) ● SAP Printing ● Citrix ● Print troubleshooting Introduction 153
File to E-mail utility The File to E-mail utility collects the data specified in an .INI file and then attaches the data files to an e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the computer, but does not interact with the product. The tool is included on the installer CD, but is not copied to the computer during the software installation. HP Customer Support can also send the utility by e-mail or by posting it to an HP Web site.
Capture PRN for Mac (CUPS capture) CUPS is the standards-based, open source printing system developed by Apple Inc. for Mac OS X and other UNIX-like operating systems. CUPS is the software you use to print from applications like Web browsers. It converts the page descriptions produced by the software application into something the product can understand and then sends the information to the product for printing. For more information go to www.cups.org/documentation.php/overview.
HP Driver Deployment Utility The HP Driver Deployment Utility (HP DDU) was created to simplify the deployment of print drivers onto a client computer. It is a simple utility that packages the printer-driver files, and the code needed to deploy them, into 2 files: an .EXE file and a .CAB file. These files are run on the client computer to copy the printer-driver files to the Windows driver store, and for network packages, to install the product.
● Microsoft Windows Server 2008 and 2008 R2 ● Microsoft Windows Server 2008 and 2008 R2 64-Bit Edition ● Microsoft Windows Vista ● Microsoft Windows Vista (64-bit) ● Microsoft Windows 7 Install and run the HP DDU Install the HP DDU Copy the files to the administrative computer. If using the self-extracting .EXE file, just copy it to the administrative computer, then double click – it will expand the files into the proper directory structure. DDU does not require an installation program.
Figure 5-1 Package Source Driver Directory — Use the Select Driver button to enter the directory where the print driver resides by browsing or typing the path. You should only have one printer-driver package in this directory because this utility will package all the files found in this directory (and sub directories) into the executable file. If you have downloaded a compressed printer-driver package, you must expand it before using this utility. In some cases, you may have multiple print-driver .
For print drivers that support preconfiguration, the check box below will be enabled. Selecting this will run a configuration dialog after clicking the Create Package. Install Type — For direct connections, use the Silently preload the driver option. A future Plug and Play event will be necessary to install the print driver, but all the files will be installed in the Windows driver store by this package for future use. By default the executable file runs silently.
checking. The administrator is responsible for identifying the product using either the correct IP address, the Hardware address, or the Hostname. ● IP Address — enter the IPv4 or IPv6 address of the product. ● Hardware Address — enter the hardware address of the product. ● Hostname — enter the hostname of the product. The following network settings are additional. You may accept the default values pre-entered or change any of them. ● Port Name: This is the network port name that will be created.
Figure 5-3 HP DDU Driver Configuration settings HP DDU Frequently Asked Questions How do I use the HP DDU to deploy a direct connect driver with preconfiguration? If you load multiple PDLs for one product, the operating system will determine which one satisfies the Plug and Play event. The operating system will create one printer object for that PDL. 1. Run HPDDU.EXE to start the package creation. 2. From Package Source section: 3. a. Select the print driver to package by browsing to the .
4. 5. From Create Package section: a. If you want to suppress any error messages, select the Suppress all end user error messages check box. b. Click the Create Package button Run the new .EXE file from the client computer. You must have administrator rights to run the .EXE file because it will be copying files into the Windows driver store. Now the printer-driver files are on the system, and any user can connect the product to trigger the Plug and Play event.
5. 6. From Create Package section: a. If you want to suppress any error messages, select the Suppress all end user error messages checkbox. b. Click the Create Package button. c. The configuration dialog will open and allow you to set configuration details for this print driver. After accepting the configuration changes, the package will be created. Run the new .EXE file from the client computer. You must have administrator rights to run the .
How do I uninstall HP DDU? Delete all the files in the root HP DDU directory. NOTE: No registry changes have been made with this utility.
Network Diagnostic Utility (NDU) Network Diagnostic Utility is a downloadable tool to help identify and fix common problems when installing or using HP products on your home network. The NDU guides you through the following troubleshooting steps: ● Identify network and Internet connection problems. ● Identify communication problems between the product and the network. ● Check for required HP software to connect your product over the network. ● Troubleshoot firewalls blocking communication.
Printer Diagnostic Utility (PDU) HP Print Diagnostic Utility is a downloadable tool created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing. To download the PDU, go to: http://h10025.www1.hp.
SAP Printing A device type is a configuration file for the SAP print driver that ensures proper functionality between the SAP data stream and the printer or output device where the data is sent. When a new printer is defined in the SAP environment, a device type must be specified to enable direct printing from the SAP applications to this new device. Device types are created for the HP LaserJet product family on the basis of PCL5 and PostScript. For more information and to dowload the drivers, go to: www.
Citrix This chapter contains information on the following topics: ● Using the HP Universal Print Driver for Windows in Citrix environments ● The difference between the Citrix and HP UPDs Using the HP Universal Print Driver for Windows in Citrix environments The HP Universal Print Driver (UPD) for Windows is supported by HP in Citrix and Terminal Server environments.
2. ● The UPD dynamic mode UI will be displayed. The user can then select the desired printer. ● When the UPD print preferences UI is displayed, the user can click Cancel. If the HP UPD is installed as a driver on the Citrix or Terminal server and mapped to the dynamic mode UPD on the clients, the user must perform these steps prior to logging in to a Citrix session or published application: ● Open the Printers folder and select the dynamic mode UPD printer.
user settings of the client printers from the client. The auto-created printers using the HP UPD will have default print settings, such as print single-sided as default. HP and Citrix UPD recommendations Citrix UPD HP UPD Citrix MetaFrame XP FR 1, 2, 3 Available for Windows Clients only Best choice for printing to any client Citrix Presentation Server 3.0 Available for Windows Clients only Best choice for printing to any client Citrix Presentation Server 4.0/4.
Print troubleshooting Print-quality troubleshooting tools Repetitive image defects ruler If the product output has a consistent, repetitive defect, then use the table in this section to determine which part needs to be cleaned or replaced based on the measured distance between the repetitions of the defect. NOTE: Spots can be dark or white (dropouts), bands can be all shapes and sizes.
172 Chapter 5 Engineering details ENWW
Index A accessories, automatic configuration 57 Advanced page, HP Device Toolbox (Windows) 88 Auto-off Mac configuration 129 autoconfiguration, driver support for 57 autoconfiguration, Enterprise about 58 Windows support 58 B bidirectional communication about 58 Enterprise AutoConfiguration 58 booklet printing Booklet layout settings 45 C CD languages 4 Windows 3 CD-ROM installing Mac printing-system software 132 Certificates page, HP Device Toolbox (Windows) 88 Color Color Options settings 49 Color Themes
F File to E-mail utility 154 File Upload, Mac 124 fonts install/remove external fonts 54 lists, printing 73 Send True Type as Bitmap, print drivers 20 supported by Windows 63 True Type, print drivers 19 Upload Fonts, HP Utility 125 upload, Configuration Settings menu 125 H help print drivers 16 HP Device Toolbox accessing 69 HP Device Toolbox (Windows) Advanced page 88 Certificates page 88 Color Usage Log 75 Device Configuration page 72 Device Information page 76 Device Status page 70 Event Log page 75 EWS
removing software 144 software components 118 Mac OS Auto-off configuration 129 Color Usage 124 Device Information 123 Duplex Mode configuration 127 ePrintCenter configuration 126 File Upload command 124 HP Utility 120 network settings 128 Supplies Management configuration 126 supplies status 122 Test 123 trays configuration 127 troubleshooting setup 143 Upload Fonts 125 messages, constraint print drivers 16 model comparison 1 N Network Summary page, HP Device Toolbox (Windows) 73 Networking tab, HP Device
Paper type setting, Paper/ Quality tab 32 Paper/Quality tab contents 29 Print All Text as Black setting, Advanced tab 20 Print Data Optimization, Advanced tab 20 Print on both sides settings, Finishing tab 44 Print Quality settings, Paper/ Quality tab 35 Printer Features setting, Advanced tab 20 Printing Preferences tab, driver access 15 Printing Shortcuts tab contents 21 Properties tab, driver access 15 Raster Compression feature, Advanced tab 20 Resizing Options settings, Effects tab 37 Send True Type as
Windows OS driver versions 13 HP Driver Preconfiguration support 63 HP PCL 6 printer driver features 14 software CD 3 ENWW Index 177
178 Index ENWW
© 2012 Hewlett-Packard Development Company, L.P. www.hp.
