HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ................................................................................................................ 5 Right side ............................................................................................................................................. 5 Left side ................
Electrostatic discharge damage ........................................................................ 26 Packaging and transporting guidelines ............................................. 28 Component replacement procedures ................................................................................................. 30 Service tag ......................................................................................................................... 30 Computer feet .................................
What you need to know ..................................................................................... 95 Creating the recovery media ............................................................ 96 Creating system restore points .......................................................................................... 96 What you need to know ..................................................................................... 96 Creating a system restore point .........................................
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1 Product description Category Description Product name Compaq Presario CQ58 Notebook PC √ HP 2000 Notebook PC √ Processors AMD models Intel models √ AMD processors (Not available on models with Windows 7 Starter 32) E2-1800 1.70-GHz processor (1333-MHz memory speed, dual core, 18 W) √ E1-1200 1.40-GHz processor (1066-MHz memory speed, dual core, 18 W) √ Intel Core i3 processors (Not available on models with Windows 7 Starter 32) 3110M 2.40-GHz processor (1600-MHz memory speed, 3.
Category Description AMD Radeon HD 7310 Graphics (on models with AMD E1-1200 processor; supports DirectX 11) Panel AMD models Intel models √ Intel HD Graphics 4000 (on models with Intel Core i5-3210M or i3-3110M processor; supports DirectX 11) √ Intel HD Graphics 3000 (on models with Intel Core i3-2370M or i3-2350M processor; supports DirectX 10) √ Intel HD Graphics (on models with Intel Pentium or Celeron processor; supports DirectX 10) √ 39.6-cm (15.
Category AMD models Intel models 12.
Category Description Keyboard/ pointing devices Power requirements AMD models Intel models Full-size textured pocket keyboard √ √ TouchPad with multi-touch gestures, 2-finger scrolling, and pinchzoom enabled √ √ Taps enabled by default √ √ 65-W RC V HP Smart AC adapter with localized cable plug support (3-wire plug with ground pin, supports 3-pin DC connector) √ √ Support for the following batteries: √ √ AC adapter ● Security Security cable slot √ √ Operating system Preinstalled:
2 External component identification Right side Component (1) Description Optical drive Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) USB 2.0 ports (2) Connect optional USB devices. (5) AC adapter light ● White: The AC adapter is connected and the battery is charged.
Left side Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable.
Component Description (9) Hard drive light ● Blinking white: The hard drive is being accessed. (10) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. Front Component Description Speakers (2) Produce sound.
Display Component Description (1) Turns off the display and initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (3) Internal microphone Records sound.
Top TouchPad Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
Buttons Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation.
Keys Component 12 Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows applications key Displays a shortcut menu for items beneath the cursor.
Bottom Component Description (1) Battery bay Holds the battery. (2) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases the battery from the battery bay. (4) Wireless and memory module compartment Contains the wireless and memory modules.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 14 Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number This is an alphanumeric identifier that is unique to each product. (3) Product part number This number provides specific information about the product's hardware components.
Item Description Function (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description (select models only) This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
Computer major components 16 Chapter 3 Illustrated parts catalog
Item Component (1) Display assembly (not spared) NOTE: (2) Spare part number For display assembly spare part information, see Display assembly subcomponents on page 19.
Item (16) (17) (18) Component Spare part number Intel Core i3-3110M 2.40-GHz processor (1600-MHz, 3.0-MB L3 cache) 682417-001 Intel Core i3-2370M 2.40-GHz processor (1333-MHz, 3.0-MB L3 cache) 677152-001 Intel Core i3-2350M 2.30-GHz processor (1333-MHz, 3.0-MB L3 cache) 653340-001 Intel Pentium B970 2.30-GHz processor (1333-MHz, 2.0-MB L3 cache) 676785-001 Intel Pentium B950 2.10-GHz processor (1333-MHz, 2.0-MB L3 cache) 653338-001 Intel Celeron B820 1.7-GHz processor (1333-MHz, 2.
Display assembly subcomponents Item Component (1) Display bezel: Spare part number For use with Compaq models 689676-001 For use with HP models 689675-001 (2) Webcam/microphone module 685112-001 (3) 39.6-cm (15.
20 Item Component Spare part number (4b) Side hinge covers (5) Hinges (include hinges and left and right hinge covers) 689679-001 (6) Display cable (includes display panel cable and webcam/microphone cable) 689677-001 (7) Antennas (includes wireless antenna cables and transceivers) 689670-001 (8) Display enclosure: For use with Compaq models 689673-001 For use with black HP models 689672-001 For use with blue HP models 689671-001 Chapter 3 Illustrated parts catalog
Mass storage devices Item Component (1) Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): Spare part number NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 5400-rpm, 9.
Plastics kit Item Component Spare part number Plastics Kit, includes: 689689-001 (1) Hard drive compartment cover (includes one captive screw, secured by a C-clip) (2) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Miscellaneous parts 22 Component Spare part number HP Smart AC adapter (65-W RC V) 693711-001 Power cord (3-pin, black, 1.
Sequential part number listing Spare part number Description 449137-001 RTC battery 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 593553-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593554-001 6-cell, 55-Whr, 2.55-Ah Li-ion battery 622643-001 320-GB, 5400-rpm, 9.
24 Spare part number Description 688278-001 System board for use only with models with an AMD E1-1200 processor (includes replacement thermal materials) 688281-001 Fan/heat sink assembly for use only with models with an AMD processor (includes replacement thermal materials) 689670-001 Antennas (includes wireless antenna cables and transceivers) 689671-001 Display enclosure for use with blue HP models 689672-001 Display enclosure for use with black HP models 689673-001 Display enclosure for use
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: A product can be degraded by as little as 700 V.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 66 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw's size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
Computer feet Description Spare part number Rubber computer feet (includes computer feet and display rubber) 691221-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below.
Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, including the hinge covers, hinges, cable, antennas, and enclosure, you must remove the entire display assembly from the computer.
34 2. Flex and disengage the inside edges of the bottom (3), left and right sides (4), and top (5) of the bezel. 3. Open the computer and position it on its side with the back and bottom facing you.
4. Use a tool to pry to bottom of the bezel from the display (1), and then remove the bezel from the display (2).
5. To remove the webcam/microphone module: a. 36 Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible.
b. Disconnect the webcam module cable from the module.
c. 38 Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.
6. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel, and then tilt the display panel down (2) until it rests on the computer. b. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.
c. Release the webcam/microphone module cable that is secured to the back of the display panel with adhesive material, and then remove the display panel (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel.
WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink WLAN Ralink Ripple3 RT5390F_802.
To remove the WLAN module: 1. Loosen the memory module/wireless module compartment cover screw (1), and then lift up on the tab (2) and remove the cover (3). The memory module/wireless module compartment cover is available in the plastics kit. For more information about the plastics kit, see Plastics kit on page 22. 2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal.
4. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Memory module Description Spare part number 4-GB (PC3, 12800, 1600-MHz) 641369-001 2-GB (PC3, 12800, 1600-MHz) 652972-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive cable and bracket are included in the hard drive hardware kit. Description Spare part number 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 5400-rpm, 9.5-mm 622643-001 Hard Drive Hardware Kit (includes hard drive cable and bracket) 685089-001 Before removing the hard drive, follow these steps: 1. Shut down the computer.
3. Lift the hard drive (2) out of the hard drive bay. 4. Turn over the hard drive, then disconnect the hard drive cable (1) from the hard drive. 5. Pull the sides of the hard drive bracket (2) out and away from the hard drive. 6. Remove the hard drive (3) from the bracket. Reverse this procedure to reassemble and install the hard drive.
RTC battery Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Optical drive NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the optical drive cable kit. See Optical drive cable on page 81 for more information about the optical drive cable and cable bracket. Description Spare part number DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 689685-001 Before removing the optical drive, follow these steps: 1.
3. Remove the optical drive (3) by sliding it out of the optical drive bay. Reverse this procedure to reassemble and install the optical drive.
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use in French Canada 646125-121 Keyboard for use in the United States 646125-001 Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Remove the keyboard: 52 1. Remove the Phillips PM2.5×6.0 screw that secures the keyboard to the computer just below the WLAN module slot. 2. Rest and secure the computer on its left side, and then partially open the computer. 3. Using a screwdriver or similar tool, push the tabs of the three keyboard clips (1) that are visible inside the battery bay towards the rear of the computer to loosen the keyboard.
4. Insert a screwdriver or similar thin tool into the keyboard release hole (2), and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest.
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard (3). Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes the TouchPad but not the TouchPad cables. The TouchPad cables are included with the TouchPad button board. For more information about the TouchPad button board, see TouchPad button board on page 61. Description Spare part number Top cover for use with Compaq models 689696-001 Top cover for use with black HP models 689695-001 Top cover for use with blue HP models 689694-001 Before removing the top cover, follow these steps: 1.
56 2. Remove the eight Phillips PM2.5×6.0 screws that secure the top cover to the computer. 3. Remove the four Phillips PM2.0×2.5 screws from the battery bay that secure the top cover to the computer.
4. Remove the Phillips PM2.0×3.0 screw from the optical drive bay (1) and the three Phillips PM2.5×4.0 screws from the hard drive bay (2) that secure the top cover to the computer. 5. Turn the computer upright with the front toward you, and then open the computer. 6. Release the ZIF connectors to the power button board cable (1) and the TouchPad button board cable (2), and then disconnect the cables from the system board.
7. Remove the eight Phillips PM2.0×4.0 screws that secure the top cover to the computer. 8. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. 9. Remove the top cover (2). Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board (includes cable) 689686-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the power button board (2) while pulling the cable through the hole in the top cover (3). Reverse this procedure to install the power button board and cable.
TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 689688-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board.
Speakers Description Spare part number Speakers (includes left and right speakers and cable) 689693-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
5. Remove the speakers (4). Reverse this procedure to install the speakers.
USB board Description Spare part number USB board (includes cable) 689687-001 Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the USB board (3). Reverse this procedure to install the USB board.
Power connector cable Description Spare part number Power connector cable 689678-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the power connector cable (3). Reverse this procedure to install the power connector cable.
Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) on page 33 for more information about removing the display subcomponents that do not require that you remove the entire display assembly from the computer.
To remove the display assembly in its entirety: 1. Disconnect the display panel cable (1) from the system board. 2. Release the wireless antenna cables from the clips (2) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 3. 70 Remove the five Phillips PM2.5×7.0 screws (1) that secure the display assembly to the computer.
4. Remove the display assembly (2). If it is necessary to replace any of the display assembly subcomponents: 1. To remove the display bezel: a. Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the display bezel to the display assembly. The Mylar screw covers are included with the display bezel spare part kit. b.
c. 2. 72 Remove the display bezel (6). To remove the webcam/microphone module: a. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to the enclosure. b. Tilt the display panel (2) up.
c. Disconnect the module cable (3) from the module.
d. 74 Remove the webcam/microphone module.
3. To remove the hinge covers: a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the display enclosure, and then remove the top hinge covers (2). b. Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then remove the side hinge covers (2).
4. 76 To remove the display panel, cable, and hinges: a. Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then remove the display panel (2) from the enclosure. b. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable.
5. c. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. d. Remove the display hinges (2). To remove the wireless antenna cables and transceivers: a. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) NOTE: Some models may only have one antenna transceiver. 6. b.
System board NOTE: On models with Intel processors, you can remove the processor from the system board. The processor is included with the system board in AMD models and cannot be removed. NOTE: pad).
To remove the system board: 1. Position the computer upside down, and then disconnect the optical drive connector cable from the system board. 2. Position the computer upright, and then remove the three Phillips PM2.5×4.0 screws (1) that secure the system board to the base enclosure.
3. Tilt the system board up to the left slightly (2), and then remove the system board (3). NOTE: A thermal pad services a component on the bottom of the system board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install the system board.
Optical drive cable Description Spare part number Optical drive cable (includes cable bracket) 685084-001 Before removing the optical drive cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to install the optical drive cable.
Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Fan/heat sink assembly for use only in models with an AMD processor 688281-001 Fan/heat sink assembly for use only in models with an Intel processor 685086-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation.
3. Remove the Phillips PM2.0×3.0 screw (3) that secures the fan to the system board. 4. Remove the fan/heat sink assembly (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an AMD processor.
The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/heat sink assembly, processor, and system board spare part kits. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor.
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor. ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly.
Processor NOTE: This section applies only to computer models equipped with an Intel processor. NOTE: On models with Intel processors you can remove the processor from the system board. The processor is included with the system board in AMD models and cannot be removed. NOTE: The processor spare part kit includes replacement thermal materials. Description Spare part number Intel Core i3-3110M 2.40-GHz processor (1600-MHz, 3.0-MB L3 cache, dual core, 35 W) 682417-001 Intel Core i3-2370M 2.
2. Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup Utility (BIOS), follow these steps: 1.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main. 3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select Exit > Exit Discarding Changes, and then press enter.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2.
6 Specifications Computer specifications Metric U.S. Depth 23.1 cm 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.00 to 3.55 cm 1.18 to 1.40 in Weight 2.19 kg 4.84 lb Dimensions Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.
39.6-cm (15.6-in), HD display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Active area 344.232x193.536 PPI 100 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 8 ms Brightness 200 nits (typical) Viewing angle SVA Backlight LED Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours Color coordinate (white) (0.313, 0.
Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 115 g 98.8 g 98.8 g 98.8 g Interface type SATA SATA SATA SATA Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA security ATA security ATA security Dimensions Transfer rate Seek times (typical read, including setting) Single track 1.5 ms 2.
7 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3. As you add photos, video, music, and other personal files, create a backup of your system and personal information.
● Store the recovery media in a safe location, separate from the computer. ● If necessary, you can exit the program before you have finished creating the recovery media. The next time you open HP Recovery Manager, you will be prompted to continue the process. Creating the recovery media 1. Select Start and type recovery in the search field. Select Recovery Manager from the list. Allow the action to continue, if prompted. 2. Click Recovery Media Creation. 3.
Backing up system and personal information Your computer stores information that is important to you, such as files, emails, and photos, and you will want to keep that information even if you download a virus or the system stops working properly. How completely you are able to recover your files depends on how recent your backup is. As you add new software and data files, you should create backups on a regular basis.
Creating a backup using Windows Backup and Restore Windows allows you to back up files using Windows Backup and Restore. You can select the level you want to back up, from individual folders to drives. The backups are compressed to save space. To back up: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the security of the computer.
Recovering the original system using HP Recovery Manager HP Recovery Manager software allows you to repair or recover the computer to its original factory state. What you need to know ● HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the disc provided by the manufacturer.
Recovering using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 100. 3.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China CCC 4 Saudi Arabia SASO 7 Singapore PSB 1 So
Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor.
9 Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Display WARNING! The backlight contains mercury.
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3).
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame.
19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter spare part number 24 AC adapter light identifying 5 action keys identifying 12 antennas identifying 8 illustrated 20 removing 77 spare part number 24 audio product description 3 audio-in (microphone) jack identifying 6 audio-out (headphone) jack identifying 6 B backups 95 base enclosure illustrated 18 spare part number 24 battery illustrated 18 removing 32 spare part number 23 battery bay identifying 13 battery release latch identifying 13 BIOS determining version 89 downloading an updat
feet locating 31 spare part number 24 fn key identifying 12 hinges illustrated 20 removing 76 spare part number 24 HP Recovery Manager 99 G graphics product description 1 grounding guidelines 26 guidelines equipment 29 grounding 26 packaging 28 transporting 28 workstation 28 I internal display switch identifying 8 H hard drive illustrated 18, 21 precautions 26 product description 2 removing 46 spare part number 23 specifications 94 hard drive bay identifying 13 hard drive bracket illustrated 21 removing
plastics kit illustrated 22 pointing device 4 ports external monitor 6 HDMI 6 product description 3 USB 5, 6 power button identifying 11 power button board illustrated 17 removing 59 spare part number 24 power connector identifying 5 power connector cable illustrated 17 removing 67 spare part number 24 power cord requirements for all countries 101 requirements for specific countries and regions 102 set requirements 101 spare part number 23 power lights identifying 7, 10 power requirements 4 processor illust
V vents identifying 6, 13 video product description 3 W warranty period 15, 30 webcam identifying 8 webcam light identifying 8 webcam/microphone cable illustrated 20 removing 76 spare part number 24 webcam/microphone module illustrated 19 removing 36, 72 spare part number 23 Windows applications key identifying 12 Windows Backup and Restore restoring files 98 Windows logo key identifying 12 wireless product description 3 wireless antennas illustrated 20 removing 77 spare part number 24 wireless light identi
