HP Photosmart Premium Web C309 series Windows Help
HP Photosmart Premium Web C309 series
1 HP Photosmart Premium Web C309 series Help...................................................................3 2 Get to know the HP Photosmart Printer parts................................................................................................................................5 Control panel features................................................................................................................7 Status Dashboard icons...............................................................
13 Solve a problem HP support..............................................................................................................................103 Setup troubleshooting.............................................................................................................104 Print troubleshooting...............................................................................................................110 Memory card troubleshooting........................................................
HP Photosmart Premium Web C309 series Help For information about the HP Photosmart, see: • • • • • • • • • • • “Get to know the HP Photosmart” on page 5 “How do I?” on page 11 “Print” on page 21 “Scan” on page 37 “Copy” on page 43 “Reprint photos” on page 49 “Fax” on page 51 “Save photos” on page 73 “Network setup” on page 81 “Maintain the HP Photosmart” on page 93 “Technical information” on page 185 HP Photosmart Premium Web C309 series Help HP Photosmart Premium Web C309 series Help 1 3
Chapter 1 HP Photosmart Premium Web C309 series Help 4 HP Photosmart Premium Web C309 series Help
2 Get to know the HP Photosmart • • • • Printer parts Control panel features Status Dashboard icons TouchSmart Web Manager Printer parts Front view of the printer Get to know the HP Photosmart • 1 Lid 2 Lid Backing 3 Glass 4 Color graphics display (also referred to as the display) 5 Photo tray 6 Paper-width guide for the photo tray 7 Paper tray extender (also referred to as the tray extender) 8 Paper-width guide for the main tray 9 Main tray (also referred to as the input tray) 10 O
Chapter 2 • Top and rear views of the printer 17 Printhead assembly 18 Cartridge access area 19 Model number location 20 Rear USB port 21 Ethernet port 22 Power connection (Use only with the power adapter supplied by HP.
Control panel features Figure 2-1 Control panel features Display: The touch screen display shows menus, photos, and messages. You can flick horizontally or vertically to scroll through the photos and menu options. 2 Home: Returns to the Homescreen (the default screen when you turn on the product). 3 Back: Returns to the previous screen on the display. 4 Photo: Opens the Photo Menu. 5 Copy: Opens the Copy menu where you can select a copy type or change the copy settings.
Chapter 2 To open the Status Dashboard ▲ Touch the Status Dashboard icon in the top-right corner of the Home Screen. Icon Purpose Shows the estimated ink level in all the ink cartridges. Displays a warning symbol if the ink level is less than the minimum expected ink level. Provides the status of the wireless connection. You can also access the Network menu and print a wireless test report. Shows the number of computers connected to the wireless networks, as well as the names of each of the computers.
Manage Apps 1. Add new Apps. a. Touch a desired App. b. Touch Add. 2. Arrange Apps. a. Touch the Get More icon in the top-left corner of the Home screen. NOTE: You can also touch the Get More App on the Home screen. Get to know the HP Photosmart b. Touch Arrange. c. Touch Manual. d. Touch and drag a App to move it around. 3. View the animation for this topic.
Chapter 2 Get to know the HP Photosmart 10 Get to know the HP Photosmart
How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.
Chapter 3 How do I? 12 How do I?
4 Paper basics By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper. If you are using special papers, such as photo paper, transparency film, envelopes, or labels, or if you experience poor print quality using the automatic setting, you can manually set the paper size and type for print and copy jobs.
Chapter 4 NOTE: At this time, some portions of the HP Web site are available in English only. Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Paper basics Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging.
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos. HP Photo Value Pack HP Photo Value Packs conveniently package original HP cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP Photosmart.
Chapter 4 Paper basics b. Load paper. Insert stack of photo paper into photo tray with short edge forward and print side down. Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid.
Paper basics Load A4 or 8.5 x 11 inch paper a. Pull out the main input tray. Slide paper-width guide outwards. Remove all paper from the main input tray. b. Load paper. Insert stack of paper into main input tray with short edge forward and print side down. Slide stack of paper forward until it stops. Slide paper-width guide inward until it stops at edge of paper. Push in main input tray.
Chapter 4 Load envelopes a. Pull out the main input tray. Slide paper-width guide outwards. Remove all paper from the main input tray. Paper basics b. Load envelopes. Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up. Slide stack of envelopes forward until it stops. Slide paper-width guide inward against stack of envelopes until it stops. Push in main input tray. 2. View the animation for this topic.
Related topics “Information on paper” on page 19 The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results. In addition, follow these tips: • • • • • • • • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams.
Chapter 4 Paper basics 20 Paper basics
5 Print “Print documents” on page 21 “Print photos” on page 22 “Print on specialty media” on page 30 “Print a Web page” on page 31 Print Related topics • “Load media” on page 15 • “Recommended papers for photo printing” on page 13 • “Recommended papers for printing” on page 14 Print documents Most print settings are automatically handled by the software application.
Chapter 5 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab.
9. (Optional) Select the Borderless printing check box if it is not already checked. If the borderless paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size. 10. In the Basic Options area, select a high print quality, such as Best, from the Print Quality drop-down list. NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi setting with supported types of photo paper.
Chapter 5 Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 CompactFlash (CF)
Print b. Insert memory device.
Chapter 5 d. Change page layout. Touch Print to preview print job. Touch Settings to change print settings. Touch Layout. Touch 8.5x11. e. Print photo. Touch Print. Print multiple photos on full-size paper a. Load paper. Load full-size paper in the main input tray. b. Insert memory device.
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 CompactFlash (CF) types I and II 4 F
Chapter 5 Related topics • “Recommended papers for photo printing” on page 13 • “Edit photos before printing” on page 34 • “Stop the current job” on page 183 Print photos using Snapfish 1. Do one of the following: Print single photo on small-size paper a. Set up Internet connection. Make sure that the HP Photosmart is connected to a network that has Internet access. b. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. Print c. Log in to Snapfish. Touch Photo on the Home screen.
Print c. Log in to Snapfish. Touch Photo on the Home screen. Touch View & Print. Touch Snapfish. Log in using the keypad and touch Done. d. Select photo. Select album. Touch photo you want to print. Touch photo to select it. Touch up arrow to increase number of copies. e. Change page layout. Touch Print to preview print job. Touch Settings to change print settings. Touch Layout. Touch 8.5x11. f. Print photo. Touch Print. Print multiple photos on full-size paper a. Set up Internet connection.
Chapter 5 Touch Snapfish. Log in using the keypad and touch Done. d. Select photo. Select album. Touch photo you want to print. Touch photo to select it. Touch up arrow to increase number of copies. e. Change page layout. Touch Print to preview print job. Touch Settings to change print settings. Touch Layout. Touch 4x6 on 8.5x11. f. Print photo. Touch Print. 2. View the animation for this topic. Print on specialty media Print To reverse an image for iron-on transfers 1.
6. In the Basic Options area, click the appropriate transparency type in the Paper Type list. TIP: If you want to make notations on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the Mirror Image check box. 7. In the Resizing Options area, click an appropriate size in the Size list. 8. Click OK, and then click Print or OK in the Print dialog box. NOTE: The product automatically waits for transparencies to dry before releasing them.
Chapter 5 To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print.
5. Click the Features tab. 6. In the Paper Type drop-down list, select the type of paper that you have loaded. 7. In the Print Quality drop-down list, select the appropriate print quality setting for your project. 8. Click the Resolution button to view the print resolution dpi for the paper type and print quality combination you selected. Use printing shortcuts Use printing shortcuts to print with print settings that you use often.
Chapter 5 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.
Flick left or right to scroll through the photos. Touch photo to select it. b. Edit photo. Touch Edit. Touch Crop. Touch Done. Photo fix a. Select photo. Touch View & Print. Select photo source. Flick left or right to scroll through the photos. Touch photo to select it. b. Edit photo. Touch Edit. Touch down arrow to scroll to Photo Fix. Touch Photo Fix. Select desired option. Touch Done. Print Adjust brightness a. Select photo. Touch View & Print. Select photo source.
Chapter 5 Select desired option. Touch Done. 2. View the animation for this topic.
6 Scan • • • “Scan to a computer” on page 37 “Scan to a memory card or USB storage device” on page 38 “Scan and reprint photos” on page 49 Scan to a computer To scan to a computer 1. Load original. a. Lift lid on product. Scan b. Load original print side down on right front corner of glass.
Chapter 6 c. Close lid. 2. Start scan. a. Touch Scan on the Home screen. The Choose Scan Destination menu appears. b. Touch Computer. If product is network-connected, a list of available computers appears. Select computer to which you want to transfer to start the scan. c. Select job shortcut you want to use. d. If required, change the resolution of the image. e. Touch Scan to scan the image. 3. View the animation for this topic.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 CompactFlash (CF) types I and II 4
Chapter 6 c. Start scan. Touch Scan on Home screen. The Choose Scan Destination menu appears. Touch Memory Card. The image to be scanned appears. If required, change the resolution of the image. Touch Scan to scan the image. Save a scan to USB drive a. Load original. Lift lid on product. Load original print side down on right front corner of glass. Scan Close lid. b. Insert memory device.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 CompactFlash (CF) types I and II 4
Chapter 6 Scan 42 Scan
7 Copy • • “Copy text or mixed documents” on page 43 “Copy photos (reprint)” on page 49 Copy text or mixed documents 1. Do one of the following: 1-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Lift lid on product. Copy Load original print side down on right front corner of glass.
Chapter 7 Close lid. c. Specify number of copies. Touch Copy on Home screen. The Copy menu appears. Touch right arrow key to set the number of copies. d. Start copy. Touch B&W or Color. 2-sided copy a. Load paper. Load full-size paper in the main input tray. b. Load original. Lift lid on product.
Load original print side down on right front corner of glass. Close lid. c. Specify 2-sided option. Touch Copy on Home screen. The Copy menu appears. Touch Settings. The Copy Settings menu appears. Touch 2-Sided. Touch On. d. Specify number of copies. Touch right arrow key to set the number of copies. e. Start copy. Touch B&W or Color. f. Copy the second original. Load second page on the glass and touch OK. 2. View the animation for this topic.
Chapter 7 To set the paper size from the display 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Settings. 3. Touch Paper Size. 4. Select the desired copy size. To set the paper type for copies 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Settings. 3. Touch Paper Type. 4. Select the desired paper type. Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray.
To change the copy quality from the display 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Settings. 3. Touch Quality. 4. Select the desired copy quality. To adjust the copy contrast from the display 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Edit. 3. Touch Contrast. 4. Set the contrast as desired, and then touch Done.
Chapter 7 Copy 48 Copy
Reprint photos To reprint an original photo 1. Load original. a. Lift lid on product. Reprint photos 8 b. Load original print side down on right front corner of glass. c. Close lid. 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main input tray. 3. Reprint photo. a. Touch Photo on Home screen. The Photo menu appears. b. Touch Reprint. c. Touch OK. d. Touch desired paper size. e. Touch up arrow to increase number of copies.
Chapter 8 f. Touch Print to preview print job. g. Touch Print. 4. View the animation for this topic.
9 Fax • • • Set up the HP Photosmart for faxing Send a fax Receive a fax Set up the HP Photosmart for faxing The Fax Setup Wizard provides a fast and easy way to set up the HP Photosmart for faxing. You can run the Fax Setup Wizard when you install the software or you can run it from the Solution Center at any time. NOTE: The Fax Setup Wizard will help you set up the HP Photosmart to send and receive faxes, manage fax settings, and test your fax setup.
Chapter 9 • If you do not see your country/region listed in the table below, you probably have a serial-type phone system. In a serial-type phone system, the connector type on your shared telephone equipment (modems, phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the HP Photosmart. Instead, all equipment must be connected at the telephone wall jack.
NOTE: If your home or office setup is not described in this section, set up the HP Photosmart as you would a regular analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP Photosmart. If you use another phone cord, you might experience problems sending and receiving faxes.
Chapter 9 Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the HP Photosmart as described in this section. Figure 9-1 Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port Fax To set up the HP Photosmart with a separate fax line 1.
NOTE: If you have a DSL line and you do not connect the DSL filter, you will not be able to send and receive faxes with the HP Photosmart. 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with DSL 1. Obtain a DSL filter from your DSL provider. 2.
Chapter 9 • If you are using either a PBX or an ISDN converter/terminal adaptor, connect the HP Photosmart to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible. NOTE: Some ISDN systems allow you to configure the ports for specific phone equipment. For example, you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes.
To set up the HP Photosmart with a distinctive ring service 1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone wall jack to the HP Photosmart, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office.
Chapter 9 Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP Photosmart as described in this section. Figure 9-4 Back view of the HP Photosmart 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port 3 Telephone (optional) Fax To set up the HP Photosmart with a shared voice/fax line 1.
If you pick up the phone before the HP Photosmart answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. Case F: Shared voice/fax line with voice mail If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail service through your telephone company, set up the HP Photosmart as described in this section.
Chapter 9 Case G: Fax line shared with computer dial-up modem (no voice calls received) If you have a fax line on which you receive no voice calls, and you also have a computer dial-up modem connected on this line, set up the HP Photosmart as described in this section. Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both your modem and the HP Photosmart simultaneously.
4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes. 5. From the HP Photosmart touch screen display, access the Fax Settings menu to do the following: a. Turn on the Auto Answer setting. b. (Optional) Change the Rings to Answer setting to the lowest setting (two rings). c. Run a fax test.
Chapter 9 • If your computer has two phone ports, set up the HP Photosmart as described below. Figure 9-8 Back view of the HP Photosmart Fax 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart on the same phone line as a computer with two phone ports 1.
5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes. 6. From the HP Photosmart touch screen display, access the Fax Settings menu to do the following: a. Set the Auto Answer option. • Turn it on if you want the HP Photosmart to answer calls automatically.
Chapter 9 To set up the HP Photosmart with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the HP Photosmart.
Since your computer dial-up modem shares the phone line with the HP Photosmart, you will not be able to use both your modem and the HP Photosmart simultaneously. For example, you cannot use the HP Photosmart for faxing if you are using your computer dial-up modem to send an e-mail or access the Internet. There are two different ways to set the HP Photosmart with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports.
Chapter 9 To set up the HP Photosmart on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP Photosmart. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP Photosmart. 3.
the HP Photosmart stops monitoring the line and your answering machine can record a voice message. Case K: Shared voice/fax line with computer dial-up modem and voice mail If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the same phone line, and subscribe to a voice mail service through your telephone company, set up the HP Photosmart as described in this section.
Chapter 9 • If your computer has two phone ports, set up the HP Photosmart as described below. Figure 9-13 Back view of the HP Photosmart Fax 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone 5 Computer with modem 6 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart on the same phone line as a computer with two phone ports 1.
5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP Photosmart will not be able to receive faxes. 6. From the HP Photosmart touch screen display, access the Fax Settings menu to do the following: a. Turn off the Auto Answer setting. b. Run a fax test. You must be available to respond in person to incoming fax calls, or the HP Photosmart cannot receive faxes.
Chapter 9 Send a fax To send a fax 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. Fax c. Close lid. 2. Send fax. a. Touch Fax on Home screen. The Fax screen appears. b. Enter fax number. c. Touch B&W or Color. d. Touch Continue. 3. View the animation for this topic.
Initiate a fax from your phone Sending a fax manually allows you to make a phone call and talk with the recipient before you send the fax. This is useful if you want to inform the recipient that you are going to send them a fax before sending it. When you send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through the handset on your telephone. This makes it easy for you to use a calling card to send your fax.
Chapter 9 Receive a fax When you are on the phone, the person you are speaking with can send you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: • • Directly connected to the HP Photosmart (on the 2-EXT port) On the same phone line, but not directly connected to the HP Photosmart NOTE: You can view the Status Dashboard to see the fax receive settings.
10 Save photos • • • • Save photos to your computer Back up photos to a USB storage device Save photos to Snapfish Share photos using Snapfish Save photos to your computer Save photos To save photos 1. Insert memory device.
Chapter 10 2. Save photos. ▲ Touch photo to select it and then touch Save. NOTE: If product is network-connected, a list of available computers appears. Select computer to which you want to transfer photos, and then continue to next step. 3. Follow Prompts. ▲ Follow onscreen prompts on computer to save photos to computer. 4. View the animation for this topic. Related topics “Stop the current job” on page 183 Back up photos to a USB storage device To back up photos 1. Insert memory device. a.
Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 CompactFlash (CF) types I and II 4 F
Chapter 10 Save photos to Snapfish To save photos to Snapfish 1. Set up Internet connection. ▲ Make sure that the HP Photosmart is connected to a network that has Internet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product.
4. Log in to Snapfish and upload photos. a. Log in using the keypad and touch OK. b. Touch Done. 5. View the animation for this topic. Related topics “Stop the current job” on page 183 Share photos using Snapfish Save photos To share photos using Snapfish 1. Set up Internet connection. ▲ Make sure that the HP Photosmart is connected to a network that has Internet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product.
Chapter 10 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 CompactFlash (CF) types
Save photos Related topics “Stop the current job” on page 183 Share photos using Snapfish 79
Chapter 10 Save photos 80 Save photos
11 Network setup • • Add the HP Photosmart to a network Set up a Bluetooth connection Add the HP Photosmart to a network • • • • “Wired (Ethernet) network” on page 81 “WiFi Protected Setup (WPS)” on page 82 “Wireless with a router (infrastructure network)” on page 84 “Wireless without a router (ad hoc connection)” on page 85 Wired (Ethernet) network Before you connect the HP Photosmart to a network, make sure you have all of the required materials.
Chapter 11 b. Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart. c. Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch. 2. Install software. 3. View the animation for this topic.
A wireless 802.11 network that includes a WPS-enabled wireless router or access point. A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on. To connect the HP Photosmart using WiFi Protected Setup (WPS) 1. Do one of the following: Use Push Button (PBC) method a. Select setup method. Touch Setup. Touch Network. Touch WiFi Protected Setup.
Chapter 11 Touch WiFi Protected Setup. Touch PIN. b. Set up wireless connection. Touch Start. The device displays a PIN. Enter PIN on WPS-enabled router or other networking device. NOTE: The product begins a timer for approximately two minutes in which the PIN needs to be entered on the networking device. Touch OK. c. Install software. 2. View the animation for this topic.
4. Connect to wireless network. ▲ Select your network from the list of detected networks. 5. Follow prompts. 6. Install software. 7. View the animation for this topic. Related topics “Install the software for a network connection” on page 88 Wireless without a router (ad hoc connection) Use this section if you want to connect the HP Photosmart to a wireless-capable computer without using a wireless router or access point.
Chapter 11 NOTE: If you have an operating system other than Windows Vista or Windows XP, HP recommends that you use the configuration program that came with your wireless LAN card. To find the configuration program for your wireless LAN card, access your computer's list of programs. To create a network profile NOTE: The product comes configured with a network profile with hpsetup as the network name (SSID).
i. j. Click OK to close the Wireless network properties window, and then click OK again. Click OK again to close the Wireless Network Properties Connection window. To connect to a wireless ad hoc network 1. Touch Setup. 2. Touch Network. NOTE: If the menu option you want is not visible on the screen, touch the up or down arrow to scroll through all the menu options. 3. Touch Wireless Setup Wizard. This runs the Wireless Setup Wizard.
Chapter 11 6. If prompted, enter your WEP key as follows. Otherwise go to step 8. a. Touch the appropriate letters or numbers on the visual keyboard. NOTE: You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. b. When you are finished entering the WEP key, touch Done on the visual keyboard. 7. Touch OK again to confirm. The product will attempt to connect to the SSID.
To install the Windows HP Photosmart Software on a networked computer 1. Quit all applications running on your computer. 2. Insert the installation CD that came with the product into the CD-ROM drive on your computer and follow the onscreen instructions. NOTE: If the HP Photosmart is not connected to a network, run the Wireless Setup Wizard from the Network menu on the HP Photosmart.
Chapter 11 To find out the device address of the product 1. Touch Setup. 2. Touch Bluetooth. NOTE: It is required that the Bluetooth Radio is turned on to enable the Bluetooth options in the Bluetooth menu. 3. Touch Device Address. The Device Address appears, which is read only. 4. Make a note of the device address. You might need it later.
To install and print using the Microsoft stack 1. Make sure that you have installed the product software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the HP Photosmart, install the USB connection first. For more information, see the Setup Guide.
Chapter 11 To connect to and print from other Bluetooth devices 1. Make sure that you have installed the necessary software on the Bluetooth device. 2. Have the HP Photosmart search for available Bluetooth devices. NOTE: It is required that the Bluetooth Radio is turned on to enable the Bluetooth options in the Bluetooth menu. 3. Select your device from the list of available Bluetooth devices. NOTE: Some mobile phones need to be paired with the HP Photosmart before you can print.
• • • • • Maintain the HP Photosmart 12 Maintain the HP Photosmart Check the estimated ink levels Order ink supplies Replace the cartridges Cartridge warranty information Print and evaluate a print quality report Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.
Chapter 12 Maintain the HP Photosmart The HP Photosmart displays a gauge that shows the estimated ink levels of all cartridges installed. To check the ink levels from the HP Photosmart Software ▲ In the HP Solution Center, click the Estimated Ink Levels icon. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button.
To replace the cartridges 1. Check that power is on. 2. Remove cartridge. a. Open the cartridge access door by lifting from the front-right of the product, until the door locks into place. Wait for print carriage to move to center of the product. b. Press tab on cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging.
Chapter 12 Maintain the HP Photosmart b. Twist orange cap to snap it off. A forceful twist may be required to remove the cap. c. Match color icons, then slide cartridge into slot until it clicks into place. d. Close cartridge door.
Maintain the HP Photosmart 4. Load paper. ▲ Load letter, A4, or legal unused plain white paper into the main input tray. 5. Align cartridges. 6. View the animation for this topic. Related topics “Order ink supplies” on page 94 Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
Chapter 12 prints, you can print a print quality report to help you determine if the printing system is working properly. Maintain the HP Photosmart To print a print quality report 1. Load letter or A4 unused plain white paper into the input tray. 2. Touch Setup. 3. Touch Tools. 4. Touch Print Quality Report. The product prints a print quality report that you can use to diagnose print quality issues. To evaluate the print quality report 1. Check the ink levels shown on the page.
If any of the color bars are irregularly streaked, lighter on one side, or contain one or more streaks of a different color, refer to the following steps. Maintain the HP Photosmart • Figure 12-2 Color bars - irregularly streaked or faded bar (top bar) Figure 12-3 Color bars - color mixing (yellow bar contains magenta streaks) ◦ ◦ ◦ ◦ ◦ Check the estimated ink levels in the cartridges. Check if the cartridge corresponding to the streaked bar has the orange tab removed.
Chapter 12 3. Look at the large text above the alignment pattern. The type should be sharp and clear. Maintain the HP Photosmart Figure 12-4 Sample text area - expected result • If the type is jagged, align the printer, and then print this diagnostic page again. Figure 12-5 Sample text area - jagged text • If the text is uneven and ragged at one end, clean the printhead, and then print this diagnostic page again.
• • • • Check the paper. Check the print settings. Make sure your image has sufficient resolution. If the problem seems confined to a band near the edge of your printout, use the software you installed with the product or another software application to rotate the image 180 degrees. The problem might not appear on the other end of the print. Print and evaluate a print quality report 101 Maintain the HP Photosmart they are functioning properly.
Chapter 12 Maintain the HP Photosmart 102 Maintain the HP Photosmart
13 Solve a problem This section contains the following topics: • • • • • • • • HP support Setup troubleshooting Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Fax troubleshooting Errors • • HP support by phone Additional warranty options HP support by phone Phone support options and availability vary by product, country/region, and language.
Chapter 13 [[[[[ • • • Solve a problem Serial number (located on the back or bottom of the product) Messages that appear when the situation occurs Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? For the list of support phone numbers, visit www.hp.com/support.
product to your computer before the software installation screen prompted you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). For more information, see “Uninstall and reinstall the software” on page 109. 3. Restart your computer. 4. Turn off the product, wait one minute, then restart it. 5. Reinstall the HP Photosmart software.
Chapter 13 • Solve a problem • • 1 Power connection 2 Power cord and adapter 3 Power outlet If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on.
CAUTION: If the product still does not turn on, it might have a mechanical failure. Unplug the product from the power outlet. Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution.
Chapter 13 Cause: The product might not have been turned on. If this did not solve the issue, try the next solution. Solution 2: Set your product as the default printer Solution: Check your computer documentation to change your product to be the default printer. Cause: You sent the print job to the default printer, but this product was not the default printer. If this did not solve the issue, try the next solution.
The wrong measurements are showing in menus on the display Solution: Change the country/region setting. To set the country/region 1. Touch Setup on the display. 2. Touch Preferences. 3. Touch Set Country/Region. 4. Touch the country/region you want to select. NOTE: If the menu option you want is not visible on the screen, touch the up or down arrow to scroll through all the menu options. 5. When prompted, touch Yes to confirm your selection, or touch No to choose another country/region.
Chapter 13 reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart. To uninstall and reinstall the software 1. Disconnect the product from your computer. 2. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 3. Double-click Add/Remove Programs (or click Uninstall a program). 4.
• • • • • • Check cartridges Check paper Check product Check the print settings Reset the product Contact HP support for service Check cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 • • Use the correct paper type Load media correctly Use the correct paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Make sure only one type of paper is loaded at a time. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Cause: The paper type was incorrect or more than one type of paper was loaded.
Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. To clean the printhead from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the main input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Clean the printhead. 6.
Chapter 13 Check the print settings Solution: Try the following: • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the product.
Cause: The product experienced an error. Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
Chapter 13 If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: You had inserted more than one memory card. If this did not solve the issue, try the next solution. Solution 3: Reformat the memory card in your digital camera Solution: Check the computer screen for an error message telling you that the images on the memory card are corrupted.
For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer. Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 If this did not solve the issue, try the next solution. Solution 3: Select photos on the camera for printing Solution: Before you connect the digital camera to the front USB port on the product, select some photos on the camera for printing. NOTE: Some digital cameras do not allow you to select photos until after you have established a PictBridge connection.
Cause: The scan document settings were incorrect. Text is incorrect or missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 NOTE: Do not use the product to copy onto envelopes or other papers it does not support. For more information on recommended media, see “Recommended papers for printing” on page 14. Cause: You were trying to increase the size of an original that was too small. If this did not solve the issue, try the next solution.
To test your fax setup from the control panel 1. Load letter or A4 unused plain white paper into the input tray. 2. Touch Setup on the display. 3. Touch Fax. 4. Touch Reports. 5. Touch Run Fax Test. The HP Photosmart displays the status of the test on the display and prints a report. 6. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
Chapter 13 2. 3. 4. 5. Touch the Fax icon. Touch Settings. Touch Error Correction Mode. Touch Off or On. Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution. Solve a problem Solution 3: Change the fax speed Solution: Change the fax speed setting. To set the fax speed from the display 1. Touch the Status Dashboard icon in the top-right corner of the Home Screen. 2. 3. 4. 5.
Fax speed setting Fax speed Slow (9600) v.29 (9600 baud) Cause: The Fax Speed setting was either too slow or too fast. The product is having problems sending and receiving faxes Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 The product is having problems sending a manual fax Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Ensure that the receiving fax machine can receive a manual fax Solution 2: Lower the fax speed Solution 1: Ensure that the receiving fax machine can receive a manual fax Solution: manually.
Fax speed setting Fax speed Medium (14400) v.17 (14400 baud) Slow (9600) v.29 (9600 baud) Cause: The Fax Speed setting might have been set too fast. The quality of the fax I sent is poor Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 • • • Solution 1: Send the fax in black and white Solution 2: Lower the fax resolution Solution 3: Increase the fax speed Solution 1: Send the fax in black and white Solution: Sending a fax in color can take longer than sending a black-and-white fax. Try sending the fax in black and white. Cause: You were sending a fax in color. If this did not solve the issue, try the next solution. Solution 2: Lower the fax resolution Solution: For faster transmission, use Standard resolution.
Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.29 (9600 baud) Cause: The Fax Speed option was set to a slow transmission speed.
Chapter 13 Solution 3: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software is not intercepting the fax Solution: If you have a computer dial-up modem on the same phone line as the product, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the product from receiving fax calls.
• The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any packing materials), and then turn on the product again. The print cartridge door is closed. If not, close the print cartridge door, as shown below: Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in memory by turning off the product.
Chapter 13 The fax test failed If you tried to run the fax test from your computer and the fax test failed to run, the product might be busy with another task or have an error condition preventing it from running the fax test. What to check • The product is set up properly, connected to a power supply, and is connected to your computer. For more information on setting up the product, see the Setup Guide that came with the product. • The product is turned on.
you experience problems faxing, contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Solution: • Check the connection between the telephone wall jack and the product to make sure the phone cord is secure. • Make sure you use the phone cord that came with the product.
Chapter 13 The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. To plug the phone cord into the correct port 1. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the product. NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes.
Telephone wall jack 2 Phone cord supplied in the box with the product Check the connection between the telephone wall jack and the product to make sure the phone cord is secure. The "Fax Line Condition" test failed Solution: • Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
Chapter 13 • disconnect everything except the product from the phone line, and then run the test again. ◦ If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem.
• • • Telephone wall jack 2 Use the phone cord supplied in the box with the product If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack. If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes.
Chapter 13 Error code Error definition (223 Error Correction Mode) One or more received pages might not be readable. 224 225-231 There is a feature incompatibility with the sending fax machine. 232-234 The telephone connection was lost. (235-236 Error Correction Mode) 237 238 (239-241 Error Correction Mode) The sending fax machine sent an unexpected communication. 242 The sending fax machine is attempting to receive instead of send. 243-244 The sending fax machine prematurely ended the session.
(continued) Error code Error definition (349-353 Error Correction Mode) 354-355 356-361 (362-366 Error Correction Mode) 367-372 (373-377 Error Correction Mode) The receiving fax machine prematurely ended the session. There was a communication error with the receiving fax machine. 381 The telephone connection was lost. 382 The receiving fax machine stopped accepting pages. 383 The telephone connection was lost. 390-391 There was a communication error with the receiving fax machine.
Chapter 13 • • • Paper messages Power and connection messages Ink cartridge and printhead messages Product messages The following is a list of product-related error messages: • • • • • • Firmware revision mismatch Memory is full Photo tray problem Photo tray cannot engage Photo tray cannot disengage Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support.
Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. Cause: There was not enough paper in the photo tray. If this did not solve the issue, try the next solution. Solution 2: Make sure paper is loaded correctly in the photo tray Solution: Make sure you have paper loaded correctly in the photo tray.
Chapter 13 Photo tray cannot engage Solution: Remove the output tray, and then replace it. Push the output tray in as far as it will go. Make sure the output is lowered all the way and lays flat. Cause: The output tray was not inserted all the way. Photo tray cannot disengage Solution: Cause: Push the output tray all the way down. The output tray was not lowered all the way. Missing HP Photosmart Software Try the following solutions to resolve the issue.
Cause: The computer was turned off. If this did not solve the issue, try the next solution. Solution 4: Check the connection from the product to your computer Solve a problem Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
Chapter 13 Cause: The product software could not open or save the file. Unreadable files. NN files could not be read Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged. Cause: Some of the files on the inserted memory card or attached storage device were damaged.
Supported file types for the product The product software only recognizes JPG and TIF images. File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera.
Chapter 13 Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
If this did not solve the issue, try the next solution. Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for example, delete temporary files. Cause: For scanning, there must be at least 50 MB of space available on your computer's hard disk. Out of disk space Solution: Close some applications and try the task again. Cause: The computer did not have enough memory.
Chapter 13 Cause: You had not fully inserted the memory card. Use only one card at a time Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: time.
After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause: You had not fully inserted the memory card. Paper messages The following is a list of paper-related error messages: • • • Ink is drying Paper upside down Paper orientation error Ink is drying Solution: Two-sided printing requires the printed sheets to be dry before printing on the back side. Wait until the product pulls the printed sheet to print on the back side.
Chapter 13 • • • • • • • • • • • • • • • • • Cartridges in wrong slot General printer error Incompatible ink cartridges Incompatible printhead Ink alert Ink cartridge problem Ink service capacity warning Ink system failure Check ink cartridges Install printhead and then cartridges Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridge Printhead appears to be missing or damaged Printhead problem Problem with printer preparation Ink cartridge is missing, incorrectly installed, or not
General printer error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reset the product Solution 2: Contact HP support Solution 1: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.
Chapter 13 If it appears that you are using the correct ink cartridges, proceed to the next solution. For more information, see: • • “Order ink supplies” on page 94 “Replace the cartridges” on page 95 Cause: The indicated ink cartridges were not intended for use in this product as it was currently configured. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Cause: The indicated ink cartridges did not have enough ink to print properly. Ink cartridge problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. Solve a problem 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved.
CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). Solve a problem 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The indicated ink cartridges were not installed correctly. If this did not solve the issue, try the next solution.
Chapter 13 Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution. Solution 3: Clean the electrical contacts Solution: Clean the cartridge electrical contacts. Solve a problem To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the cartridge access door by lifting the blue access handles on the side of the product, until the door locks into place. The print carriage moves to the center of the product.
Solve a problem 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead.
Chapter 13 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. Solve a problem • • If the end of warranty date has been reached, purchase a new ink cartridge.
Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem. Ink service capacity warning Solution: If you are going to move or transport the product after receiving this message, make sure you keep it upright and do not tip it on its side to avoid ink leakage.
Chapter 13 If this did not solve the issue, try the next solution. Solution 2: Make sure the ink cartridges are installed correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.
5. Press down on any cartridges that are sticking up. They should snap down into place. Solve a problem 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the ink cartridges were sticking up, proceed to the next step. 7.
Chapter 13 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The ink cartridges were not installed properly. If this did not solve the issue, try the next solution. Solve a problem Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Solve a problem 3. Remove every ink cartridge by pushing the tab on the ink cartridge and then pulling the ink cartridge out of its slot. Place the ink cartridges on a piece of paper with the ink openings pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up.
Chapter 13 6. Make sure the latch handle is raised, and then reinsert the printhead. Solve a problem 7. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 8.
Cause: The printhead or ink cartridges were not installed or incorrectly installed. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink cartridges.
Chapter 13 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit For more information, see: “Replace the cartridges” on page 95 Cause: The product detected non-HP ink.
3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Clean the printhead. 6. Follow the prompts until you are satisfied with the quality of the output, and then click Done. There are two stages of cleaning.
Chapter 13 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. Solve a problem 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up.
Solve a problem 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
Chapter 13 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. Solve a problem c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product.
Solve a problem c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10.
Chapter 13 11. Close the ink cartridge door. Solve a problem Cause: The printhead or ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges.
Reinstall the printhead. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. Errors 171 Solve a problem To reinstall the printhead 1. Make sure that the product is turned on. 2. Open the ink cartridge door.
Chapter 13 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. Solve a problem 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom.
Chapter 13 c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. Solve a problem 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10.
Solve a problem 11. Close the ink cartridge door. Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead.
Chapter 13 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Clean the printhead. 6. Follow the prompts until you are satisfied with the quality of the output, and then click Done. There are two stages of cleaning.
The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. Solve a problem 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up.
Chapter 13 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. Solve a problem CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place.
12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. For more information, see: “Replace the cartridges” on page 95 Cause: One or more of the ink cartridges were not installed. If this did not solve the issue, try the next solution. Solution 3: Clean the ink cartridge contacts Solution: Clean the cartridge electrical contacts. Solve a problem To clean the electrical contacts 1.
Chapter 13 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts Solve a problem 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead.
9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge.
Chapter 13 Solve a problem 182 Solve a problem
14 Stop the current job Stop the current job To stop a current job from the product ▲ Touch Cancel on the control panel. If the current job does not stop, touch Cancel again. It can take a few moments for the current job to be cancelled.
Chapter 14 Stop the current job 184 Stop the current job
15 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart.
Chapter 15 2. Touch Preferences. 3. Touch Cartridge Chip Info, and then touch OK. NOTE: To re-enable the usage information function, restore the factory defaults. NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information. Specifications Technical specifications for the HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support.
(continued) Type Paper weight Input tray* Output tray† Photo tray* Up to 40 25 n/a (236 gsm) 8.5 x 11 inch (216 x 279 mm) Photo paper * † n/a Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated up. Without the end tray rotated up, both letter and legal-sized paper will fall on the first sheet.
Chapter 15 Copy specifications • Digital image processing • Maximum number of copies varies by model • • Copy speeds vary according to the complexity of the document and model Maximum copy enlargement ranging from 200-400% (depends on model) • Maximum copy reduction ranging from 25-50% (depends on model) Fax specifications • Walk-up black-and-white and color fax capability. • Up to 110 speed dials (varies by model).
• • • • • • • • • • Recycling program HP inkjet supplies recycling program Set the Energy Save Mode Power consumption Disposal of waste equipment by users in private households in the European Union Chemical Substances Battery disposal in the Netherlands Battery disposal in Taiwan Attention California users EU battery directive Eco-Tips HP is committed to helping customers reduce their environmental footprint.
Chapter 15 www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Set the Energy Save Mode When you turn off the HP Photosmart, it goes into Energy Save mode by default. This makes the product more energy efficient, but also means it can take longer than expected to turn the product on. Additionally, when turned off in Energy Save mode, the HP Photosmart might not be able to complete some automated maintenance tasks.
Česky Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení.
Chapter 15 Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd. Battery disposal in Taiwan Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following Web site: www.dtsc.ca.
English European Union Battery Directive This product contains a battery that is used to maintain data integrity of real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician.
Chapter 15 Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Chapter 15 Notice to users in Korea Notice to users in Germany Sehanzeige-Arbeitsplätze Das Gerät ist nicht für die Benutzung am Bildschirmarbeitsplatz gemäß BildscharbV vorgesehen. Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
HP Photosmart Premium Web C309 series declaration of conformity Regulatory wireless statements • Exposure to radio frequency radiation • • Notice to users in Brazil Notice to users in Canada • European Union regulatory notice • Notice to users in Taiwan Technical information This section contains the following regulatory information pertaining to wireless products: Regulatory wireless statements 197
Chapter 15 Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Chapter 15 Regulatory telecommunication notices The HP Photosmart meets telecommunication requirements from regulatory agencies in your country/region. This section contains the following topics: • Notice to users of the U.S.
Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Chapter 15 Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Notice to users in the European Economic Area Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Chapter 15 Technical information 204 Technical information
Index 10 x 15 cm photo paper specifications 186 A ADSL.
photos missing 142 troubleshoot 115 missing ink cartridge 151 text from scan 119 modem. See computer modem N network interface card 83, 84 security 86 Index P paper recommended types 14 specifications 186 tips 19 PBX system, set up with fax 55 PC modem.
