HP Photosmart Plus B209 series Windows Help
HP Photosmart Plus B209 series
1 HP Photosmart Plus B209 series Help...................................................................................3 2 Finish setting up the HP Photosmart Add the HP Photosmart to a network.........................................................................................5 Set up a Bluetooth connection..................................................................................................10 3 Get to know the HP Photosmart Printer parts...............................................
14 Technical information Notice......................................................................................................................................117 Cartridge chip information......................................................................................................117 Specifications.........................................................................................................................118 Environmental product stewardship program...............................
HP Photosmart Plus B209 series Help For information about the HP Photosmart, see: • • • • • • • • • • “Finish setting up the HP Photosmart” on page 5 “Get to know the HP Photosmart” on page 15 “How do I?” on page 19 “Print” on page 29 “Scan” on page 45 “Copy” on page 51 “Reprint photos” on page 57 “Save photos” on page 59 “Maintain the HP Photosmart” on page 61 “Technical information” on page 117 HP Photosmart Plus B209 series Help HP Photosmart Plus B209 series Help 1 3
Chapter 1 HP Photosmart Plus B209 series Help 4 HP Photosmart Plus B209 series Help
2 Finish setting up the HP Photosmart • • Add the HP Photosmart to a network Set up a Bluetooth connection Add the HP Photosmart to a network • • • “WiFi Protected Setup (WPS)” on page 5 “Wireless with a router (infrastructure network)” on page 6 “Wireless without a router (ad hoc connection)” on page 7 WiFi Protected Setup (WPS) To connect the HP Photosmart to a wireless network using WiFi Protected Setup (WPS), you will need the following: Finish setting up the HP Photosmart A wireless 802.
Chapter 2 NOTE: The product begins a timer for approximately two minutes in which the corresponding button on the networking device needs to be pressed. Use PIN method a. Select setup method. On Home screen, touch right arrow to view more options. Touch Setup. Touch Network. Touch WiFi Protected Setup. Touch PIN. b. Set up wireless connection. Touch Start. The device displays a PIN. Enter the PIN on WPS-enabled router or other networking device. Touch OK. c. Install software.
To connect the HP Photosmart to an integrated wireless WLAN 802.11 network, you will need the following: A wireless 802.11 network that includes a wireless router or access point. A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on. Broadband Internet access (recommended) such as cable or DSL.
Chapter 2 ▲ Turn on the wireless radio for the HP Photosmart and the wireless radio on your computer. On your computer, connect to the network name (SSID) hpsetup, which is the default ad hoc network created by the HP Photosmart. OR ▲ Use an ad hoc network profile on your computer to connect to the product. If your computer is not currently configured with an ad hoc network profile, consult the Help file for your computer Operating System for the proper method to create an ad hoc profile on your computer.
e. In the Network key box, type a WEP key that has exactly 5 or exactly 13 alphanumeric (ASCII) characters. For example, if you enter 5 characters, you might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination of your choosing.) Alternatively, you can use HEX (hexadecimal) characters for the WEP key. A HEX WEP key must be 10 characters for 40 bit encryption, or 26 characters for 128 bit encryption. f.
Chapter 2 NOTE: If your computer is configured to connect to a series of network drives, make sure that your computer is currently connected to these drives before installing the software. Otherwise, the HP Photosmart software installer might try to use one of the reserved drive letters and you will not be able to access that network drive on your computer.
A Bluetooth (compatible HCRP or SPP profile) capable device (such as a PDA, camera phone, or computer) An HP Bluetooth Adapter Some Bluetooth products exchange device addresses when they communicate with each other, so you might also need to find out the device address of the HP Photosmart in order to establish a connection. To find out the device address of the product 1. Insert the HP Bluetooth Adapter into the front USB port. 2. On the Home Screen, touch the right arrow to view more options. 3.
Chapter 2 • • Microsoft stack: If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth® Protocol Stack. The Microsoft stack allows you to install an external Bluetooth® adapter automatically. If your Bluetooth® adapter supports the Microsoft stack but it does not install automatically, then you do not have the Microsoft stack on your computer.
To install and print using the Widcomm stack 1. Make sure that you have installed the product software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the product, install the USB connection first. For more information, see the setup instructions.
Chapter 2 Finish setting up the HP Photosmart 14 Finish setting up the HP Photosmart
3 Get to know the HP Photosmart • • Printer parts Control panel features Printer parts Front view of the HP Photosmart Get to know the HP Photosmart • Get to know the HP Photosmart 15
Chapter 3 Get to know the HP Photosmart • 16 1 Lid 2 Color graphics display (also referred to as the display) 3 Photo tray 4 Memory Card slots LED 5 Memory Card slot for Secure Digital and XD cards 6 Memory Card slot for Memory Stick cards 7 Front USB port for your PictBridge-compatible digital camera, other storage devices, and external Bluetooth adapter.
Cartridge access area 20 Printhead assembly 21 Model number location 22 Rear USB port 23 Power connection (Use only with the power adapter supplied by HP.
Chapter 3 Control panel features Figure 3-1 Control panel features Get to know the HP Photosmart 18 1 Scan: Opens the Scan To menu where you can select a destination for your scan. 2 Copy: Opens the Copy menu where you can select a copy type or change the copy settings. 3 Directional keys: Allow you to navigate through photos and menu options. Touch the right arrow button to access the secondary Home screen. 4 Photo: Opens the Photo Menu.
How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.
Chapter 4 How do I? 20 How do I?
5 Paper basics You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 5 NOTE: At this time, some portions of the HP Web site are available in English only. Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. Depending on your country/region, some of these papers might not be available. HP Advanced Photo Paper This thick photo paper features an instant-dry finish for easy handling without smudging.
HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos. HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive. This film is easy to use and handle, and dries quickly without smudging. ColorLok HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents.
Chapter 5 b. Load paper. Insert stack of photo paper into photo tray with short edge forward and print side down. Paper basics Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid.
Load A4 or 8.5 x 11 inch paper a. Raise output tray. Raise and hold output tray in open position. Slide paper-width guide outwards. Remove all paper from the main input tray. Paper basics b. Load paper. Insert stack of paper into main input tray with short edge forward and print side down. Slide stack of paper forward until it stops. Slide paper-width guide inward until it stops at edge of paper. c. Lower output tray. Lower output tray and pull tray extender towards you, as far as it will go.
Chapter 5 NOTE: When you use legal-size paper, leave the paper catch closed. Load envelopes a. Raise output tray. Raise and hold output tray in open position. Slide paper-width guide outwards. Remove all paper from the main input tray. Paper basics b. Load envelopes. Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up. Slide stack of envelopes forward until it stops. Slide paper-width guide inward against stack of envelopes until it stops. c.
2. View the animation for this topic. Related topics “Information on paper” on page 27 Information on paper • • • • • • • • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Chapter 5 Paper basics 28 Paper basics
6 Print “Print documents” on page 29 “Print photos” on page 30 “Print a creative project” on page 35 “Print a Web page” on page 39 “Print forms and templates (Quick Forms)” on page 39 Related topics • “Load media” on page 23 • “Recommended papers for photo printing” on page 21 • “Recommended papers for printing” on page 22 Print documents To print from a software application 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3.
Chapter 6 5. Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list. The default settings for that type of print task are set and summarized on the Printing Shortcuts tab.
9. (Optional) Select the Borderless printing check box if it is not already checked. If the borderless paper size and paper type are not compatible, the product software displays an alert and allows you to select a different type or size. 10. In the Basic Options area, select a high print quality, such as Best, from the Print Quality drop-down list. NOTE: To achieve the highest dpi resolution, you can use the Maximum dpi setting with supported types of photo paper.
Chapter 6 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card and FAT-12,FAT-16,FAT-32,HFS
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card and FAT-12,FAT-16,FAT-32,HFS+ 3 Front
Chapter 6 b. Insert memory device.
Touch 3.5 x 5 on 8.5 x 11. Touch Back. e. Print photo. Touch Print. 2. View the animation for this topic. Related topics • “Recommended papers for photo printing” on page 21 • “Edit photos before printing” on page 43 • “Stop the current job” on page 115 Print a creative project 1. Do one of the following: Print Print album pages a. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory device.
Chapter 6 c. Select project type. Touch Create. Touch Album Pages. d. Select photo. Touch right arrow to scroll through photos. Touch up arrow to increase number of copies. Touch Done. e. Print photo. Touch Print. Print panoramic photos a. Load paper. Load 10 x 30 cm (4 x 12 inch) panorama paper in the main input tray. b. Insert memory device.
c. Select project type. Touch Create. Touch Panorama Prints. d. Select photo. Touch arrow to scroll through the photos and then select photo. Touch up arrow to increase number of copies. Touch Done to preview print job. e. Print photo. Touch Print.
Chapter 6 d. Select photo. Touch arrow to scroll through the photos and then select photo. Touch up arrow to increase number of copies. Touch Done to preview print job. e. Print photo. Touch Print. Print passport photos a. Load paper. Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-size photo paper in main input tray. b. Insert memory device.
d. Select photo. Touch arrow to scroll through the photos and then select photo. Touch up arrow to increase number of copies. Touch Done to preview print job. e. Print photo. Touch Print. 2. View the animation for this topic. Related topics • “Recommended papers for photo printing” on page 21 • “Edit photos before printing” on page 43 • “Stop the current job” on page 115 Print a Web page You can print a Web page from your Web browser on the HP Photosmart. If you use Internet Explorer 6.
Chapter 6 To print forms from the control panel 1. Make sure you have paper loaded in the input tray. 2. On the Home Screen, touch the right arrow to view more options. 3. Touch Quick Forms. 4. Touch the up or down arrow to scroll through the forms and templates. 5. Touch the form you want to print. 6. If prompted, select the type of form to print. 7. Touch the up arrow to increase the number of copies, and then touch Done.
View the print resolution The printer software displays the print resolution in dots per inch (dpi). The dpi varies according to the paper type and print quality that you select in the printer software. To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 6 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click a printing shortcut. The print settings for the selected printing shortcut are displayed. 6. Change the print settings to those you want in the new printing shortcut. 7.
Edit photos before printing 1. Do one of the following: Rotate photo a. Select photo. Touch View & Print. Touch left or right arrow to scroll through photos. Touch photo you want to rotate. b. Edit photo. Touch Edit. Touch Rotate. Touch Done. Crop photo a. Select photo. Touch View & Print. Touch left or right arrow to scroll through photos. Touch photo you want to crop. b. Edit photo. Touch Edit. Touch Crop. Print Photo fix a. Select photo. Touch View & Print.
Chapter 6 Adjust brightness a. Select photo. Touch View & Print. Touch left or right arrow to scroll through photos. Touch photo you want to adjust brightness. b. Edit photo. Touch Edit. Touch Brightness. Set brightness and touch Done. Color effect a. Select photo. Touch View & Print. Touch left or right arrow to scroll through photos. Touch photo you want to add color effect. b. Edit photo. Touch Edit. Touch Color Effect. Select desired option. 2. View the animation for this topic.
7 Scan • • • “Scan to a computer” on page 45 “Scan to a memory card or USB storage device” on page 46 “Scan and reprint photos” on page 57 Scan to a computer To scan to a computer 1. Load original. a. Lift lid on product. Scan b. Load original print side down on right front corner of glass.
Chapter 7 c. Close lid. 2. Start scan. a. Touch Scan on Home screen. The Scan To menu appears. b. Touch Computer. If product is network-connected, a list of available computers appears. Select computer to which you want to transfer to start the scan. 3. Touch job shortcut you want to use. 4. View the animation for this topic.
Close lid. b. Insert memory device.
Chapter 7 Save a scan to USB drive a. Load original. Lift lid on product. Load original print side down on right front corner of glass. Close lid. b. Insert memory device.
1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xDPicture card 3 Front USB port/Pictbridge: For digi
Chapter 7 Scan 50 Scan
8 Copy • • “Copy text or mixed documents” on page 51 “Copy photos (reprint)” on page 57 Copy text or mixed documents Copy 1. Do one of the following: Make a black and white copy a. Load paper. Load full-size paper in main input tray. b. Load original. Lift lid on product. TIP: To make copies of thick originals, such as books, you can remove the lid. Load original print side down on right front corner of glass.
Chapter 8 Copy Close lid. c. Select Copy. Touch Copy on Home screen. The Copy menu appears. Touch up arrow to increase number of copies. Touch Settings. The Copy Settings menu appears. Touch Size. Touch Fit to Page. d. Start copy. Touch Black Copy. Make a color copy a. Load paper. Load full-size paper in main input tray. b. Load original. Lift lid on product.
Copy TIP: To make copies of thick originals, such as books, you can remove the lid. Load original print side down on right front corner of glass. Close lid. c. Select Copy. Touch Copy on Home screen. The Copy menu appears. Touch up arrow to increase number of copies. Touch Settings. The Copy Settings menu appears. Touch Size. Touch Fit to Page. d. Start copy. Touch Color Copy. 2. View the animation for this topic.
Chapter 8 Related topics • “Change the copy settings” on page 54 • “Preview a copy before printing” on page 55 • “Stop the current job” on page 115 Change the copy settings Copy To set the number of copies from the control panel 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch up arrow button to increase number of copies. To set the paper size from the control panel 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Settings. 3. Touch Paper Size. 4.
Control panel setting HP Professional Brochure & Flyer Paper (Glossy) Brochure Glossy HP Professional Brochure & Flyer Paper (Matte) Brochure Matte HP Premium or Premium Plus Inkjet Transparency Film Transparency Other transparency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium Photo L (Japan only) Premium Photo Advanced Photo Paper Advanced Photo Copy Paper type To change the copy quality from the control panel 1. Touch Copy on the Home screen. The Copy menu appears. 2.
Chapter 8 To preview your copy from the control panel 1. Touch Copy on the Home screen. The Copy menu appears. 2. Touch Settings. 3. Change copy settings on the product to accurately reflect the copy you want to make. 4. Touch Preview. An image on the display shows how your copy will print.
Reprint photos To reprint an original photo 1. Load original. a. Lift lid on product. Reprint photos 9 b. Load original print side down on right front corner of glass. c. Close lid. 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in photo tray or full-size photo paper in main input tray. 3. Reprint photo. a. Touch Scan on Home screen. The Scan To menu appears. b. Touch Reprint Photo. c. Touch OK. d. Touch desired paper size.
Chapter 9 e. Touch up arrow to increase number of copies. f. Touch Print. 4. View the animation for this topic.
10 Save photos • • Save photos to your computer Back up photos to a USB storage device Save photos to your computer 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High
Chapter 10 Back up photos to a USB storage device To back up photos 1. Insert memory device. a. Insert a memory card into appropriate slot on product.
11 Maintain the HP Photosmart • • • • • Check the estimated ink levels Order ink supplies Replace the cartridges Cartridge warranty information Print and evaluate a print quality report Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a cartridge. The ink supply level shows an estimate of the amount of ink remaining in the cartridges.
Chapter 11 To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the ink cartridges appear.
Wait for print carriage to move to center of product. b. Press tab on cartridge, then remove it from slot. 3. Insert new cartridge. a. Remove cartridge from packaging. Maintain the HP Photosmart b. Twist orange cap to snap it off. A forceful twist may be required to remove cap.
Chapter 11 c. Match color icons, then slide cartridge into slot until it clicks into place. d. Close cartridge door. 4. Align cartridges. a. When prompted, touch OK to print cartridge alignment page. b. Load page print side down on right front corner of glass, and then touch OK to scan page. c. Remove alignment page and recycle or discard it. 5. View the animation for this topic.
For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product. Print and evaluate a print quality report Print quality issues can occur for a variety of reasons. You might be using the wrong software settings or printing a poor quality source file, or there might be a problem with the printing system in the HP Photosmart.
Chapter 11 NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. 2. Look at the color bars in the middle of the page. The bars should be solid, have sharp edges, and extend with uniform color all the way across the page.
◦ ◦ Clean the printhead, and then print this diagnostic page again. If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding to the streaked bar. NOTE: If replacing the cartridge does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, refer to the following steps. ◦ If line 11 on the diagnostic page reads PHA TTOE = 0, align the printer.
Chapter 11 If the lines are jagged, align the printer, and then print this diagnostic page again. Figure 11-9 Alignment pattern - jagged lines NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. If you do not see any defects on the print quality report, then the printing system is working correctly. There is no reason to replace supplies or have the product serviced, because they are functioning properly.
12 Solve a problem This section contains the following topics: HP support Setup troubleshooting Print troubleshooting Print quality troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Errors Solve a problem • • • • • • • • HP support • • HP support by phone Additional warranty options HP support by phone Phone support options and availability vary by product, country/region, and language.
Chapter 12 [[[[[ Solve a problem • • • Serial number (located on the back or bottom of the product) Messages that appear when the situation occurs Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? For the list of support phone numbers, visit www.hp.com/support.
product to your computer before the software installation screen prompted you to do so, you must follow these steps: Solve a problem Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). For more information, see “Uninstall and reinstall the software” on page 75. 3. Restart your computer. 4. Turn off the product, wait one minute, then restart it. 5. Reinstall the HP Photosmart software.
Chapter 12 Solve a problem • • • 1 Power connection 2 Power cord and adapter 3 Power outlet If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on.
CAUTION: If the product still does not turn on, it might have a mechanical failure. Unplug the product from the power outlet. Contact HP support for service. Solve a problem Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution.
Chapter 12 Cause: The product might not have been turned on. If this did not solve the issue, try the next solution. Step 2: Set your product as the default printer Solve a problem Solution: Check your computer documentation to change your product to be the default printer. Cause: You sent the print job to the default printer, but this product was not the default printer. If this did not solve the issue, try the next solution.
NOTE: You will be prompted to set both the language and the country/region settings, by using the following procedure. Solve a problem To set your language and country/region 1. On the Home Screen, touch the right arrow to view more options. 2. Touch Setup. 3. Touch Preferences. 4. Touch Set Language. 5. Touch the down arrow to scroll through the languages. When the language you want to use appears, touch that language. 6. When prompted, touch Yes to confirm your selection.
Chapter 12 3. Double-click Add/Remove Programs (or click Uninstall a program). 4. Select HP Photosmart All-in-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 5. Restart your computer. Solve a problem NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
Check cartridges Follow these steps. Step 1: Make sure you are using genuine HP ink cartridges Step 2: Check the ink levels Step 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
Chapter 12 Step 2: Load the stack of paper correctly Solution: Remove the stack of paper from the input tray, reload the paper, and then slide the paper width guide inward until it stops at the edge of the paper. NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. For best results, do not allow printed photos to stack up in the output tray.
Step 2: Clean the printhead To clean the printhead from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the main input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5.
Chapter 12 Check the print settings Solve a problem Solution: Try the following: • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the product.
Cause: The product experienced an error. Contact HP support for service Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
Chapter 12 After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit. Cause: The memory card was inserted backwards or upside down. If this did not solve the issue, try the next solution. Solve a problem Step 2: Remove the additional memory card Solution: You can insert only one memory card at a time. If more than one memory card is inserted, an error message will appear on the display. Remove the additional memory card to resolve the problem.
If this did not solve the issue, try the next solution. Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
Chapter 12 Solution 2: Save the photos in a supported file format Solution: Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature supports (Exif/JPEG, JPEG, and DPOF). Cause: The images were not in a supported format. If this did not solve the issue, try the next solution.
Text format is incorrect Cause: The scan document settings were incorrect. Text is incorrect or missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 12 percentage allowed by your model. Enlarging a passport photo by 200% might not enlarge it enough for it to fit a full-size page. If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image. Solve a problem NOTE: Do not use the product to copy onto envelopes or other papers it does not support.
Cause: The revision number of the product firmware did not match the revision number of the software. Memory is full Solution: Try making fewer copies at a time. Solve a problem Cause: The document you were copying exceeded the memory of the product. Photo tray problem Try the following solutions.
Chapter 12 Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning off the switch on a power strip or by using a wall switch, the product can be damaged. Missing HP Photosmart Software Solve a problem Try the following solutions.
For more information on setting up the product and connecting it to your computer, see the setup instructions guide that came with the product. Cause: The product was not properly connected to the computer. Solve a problem File messages The following is a list of file-related error messages: • • • • • • • Error reading or writing the file Unreadable files.
Chapter 12 Solution 2: Print photos from the computer Solution: Take some photos with your digital camera, or if you previously saved photos on your computer, you can print them using the product software. Cause: No photos were found on the memory card. Solve a problem File not found Solution: Close some applications and try the task again. Cause: There was not enough available memory on your computer to create a print preview file.
CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost. Solve a problem Cause: The memory card file system was corrupted.
Chapter 12 Solution 3: Push the memory card all the way forward Solution: stops. Cause: Remove the memory card and reinsert it in the memory card slot until it You had not fully inserted the memory card. Solve a problem Cannot crop Try the following solutions. • • Solution 1: Close some applications or restart your computer Solution 2: Empty the Recycle Bin on your desktop Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications.
If more than one memory card is inserted, an error message will appear on the display. Remove the additional memory card to resolve the problem. Card is inserted incorrectly Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on. After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit.
Chapter 12 Paper upside down Solution: Cause: Load paper in the input tray print side down. Paper in the input tray was upside down. Paper orientation error Solve a problem Solution: Insert paper into the input tray with the short edge forward and the print side down. Slide the paper forward until it stops. Cause: Paper in the input tray was in landscape orientation. Ink is drying Solution: Leave the sheet in the output tray until the message disappears.
Solve a problem Printing cannot occur without one of each type of ink cartridge inserted into the correct slot. For more information, see: “Replace the cartridges” on page 62 Cause: The indicated ink cartridges were inserted into the wrong slots. General printer error Try the following solutions. • • Solution 1: Reset the product Solution 2: Contact HP support Solution 1: Reset the product Solution: Turn off the product, and then unplug the power cord.
Chapter 12 • • Solution 1: Check to see if the ink cartridges are compatible Solution 2: Contact HP support Solution 1: Check to see if the ink cartridges are compatible Solve a problem Solution: Check to make sure you are using the correct ink cartridges for your product. For a list of compatible ink cartridges, see the printed documentation that came with the product.
CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having replacement ink cartridges available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
Chapter 12 The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. Solve a problem 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up.
Solve a problem 8. Press the ink cartridge back down into place. The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not make a snapping noise, the tab might need to be readjusted. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12.
Chapter 12 in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Solve a problem Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution. Solution 3: Clean the electrical contacts Solution: Clean the cartridge electrical contacts. To clean the electrical contacts 1. Make sure the product is turned on. 2.
1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. Errors 101 Solve a problem 4.
Chapter 12 Solve a problem 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge.
Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Solve a problem Cause: The product had a problem. Ink service capacity warning Solution: If you are going to move or transport the product after receiving this message, make sure you keep it upright and do not tip it on its side to avoid ink leakage.
Chapter 12 If this did not solve the issue, try the next solution. Solution 2: Make sure the ink cartridges are installed correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. Solve a problem To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.
6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the ink cartridges were sticking up, proceed to the next step. 7.
Chapter 12 11. Reinstall the ink cartridge. It should now snap down into place. Solve a problem 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The ink cartridges were not installed properly. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Solve a problem NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.
Chapter 12 Previously used genuine HP cartridge Solution: Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that improves the quality. Solve a problem To clean the printhead from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the main input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox.
Solve a problem 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up.
Chapter 12 Solve a problem 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom.
Chapter 12 Solve a problem c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10.
Solve a problem 11. Close the ink cartridge door. Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead.
Chapter 12 Solve a problem 5. Click Clean the printhead. 6. Follow the prompts until you are satisfied with the quality of the output, and then click Done. There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.
13 Stop the current job Stop the current job To stop a current job from the product ▲ Press Cancel on the control panel. If the current job does not stop, press Cancel again. It can take a few moments for the current job to be cancelled.
Chapter 13 Stop the current job 116 Stop the current job
14 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart.
Chapter 14 3. Touch Preferences. 4. Touch Cartridge Chip Info, and then touch OK. NOTE: To re-enable the usage information function, restore the factory defaults. NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information. Specifications Technical specifications for the HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support.
(continued) Type Paper weight Input tray* Output tray† Photo tray* Document feeder tray 4 x 12 inch (10 x 30 cm) Panorama Photo paper n/a Up to 40 25 n/a n/a 8.5 x 11 inch (216 x 279 mm) Photo paper n/a Up to 40 25 n/a n/a * † Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated up.
Chapter 14 remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.
conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.
Chapter 14 English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich op de hoofdprintplaat. Wanneer deze batterij leeg is, moet deze volgens de geldende regels worden afgevoerd. Battery disposal in Taiwan Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following Web site: Technical information www.dtsc.ca.
Chapter 14 English Français Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un technicien qualifié.
Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region.
Chapter 14 VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Notice to users in Korea Technical information 126 Technical information
Technical information HP Photosmart Plus B209 series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • • Notice to users in Brazil Notice to users in Canada • European Union regulatory notice Regulatory wireless statements 127
Chapter 14 • Notice to users in Taiwan Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized.
European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Chapter 14 Notice to users in Taiwan Technical information 130 Technical information
Index 10 x 15 cm photo paper specifications 118 A after the support period 70 B environmental specifications 118 error messages memory cards 91 reading or writing file 89 F file Bluetooth print from a Bluetooth device 13 print from a computer 11 buttons, control panel 18 invalid name 90 supported formats 90 unreadable 89 firmware revision mismatch 86 fit to page fails 85 C I connection problems HP All-in-One will not turn on 71 control panel buttons 18 features 18 copy fit to page fails 85 specific
ink cartridges 121 regulatory notices regulatory model identification number 125 wireless statements 127 reinstall software 75 reports diagnostic 65 print quality 65 S scan crop incorrect 84 fails 87 scan specifications 119 text appears as dotted lines 84 text format incorrect 85 text incorrect 85 troubleshooting 84 security network, WEP key 9 troubleshoot 9 software installation reinstall 75 uninstall 75 system requirements 118 T technical information copy specifications 119 environmental specifications
