HP Photosmart D7500 series Windows Help
HP Photosmart D7500 series
1 HP Photosmart D7500 series Help..........................................................................................7 2 HP Photosmart overview The HP Photosmart at a glance.................................................................................................9 Control panel features..............................................................................................................10 Enter text using the visual keyboard............................................................
Contents Change the print settings for the current job............................................................................46 Set the paper size...............................................................................................................46 Set the paper type for printing............................................................................................47 View the print resolution...............................................................................................
Contents Print and evaluate a print quality report....................................................................................80 Clean the HP Photosmart.........................................................................................................85 Turn off the HP Photosmart......................................................................................................85 11 Troubleshooting View the Readme file.........................................................................
Contents CD/DVD print troubleshooting................................................................................................136 The product does not detect the CD/DVD holder.............................................................137 The product does not detect a CD/DVD on the holder.....................................................138 The product is printing on a non-printable area of my disc...............................................139 The ink on the CD/DVD is not drying.............
Environmental product stewardship program.........................................................................222 Paper use.........................................................................................................................222 Plastics.............................................................................................................................222 Material safety data sheets...............................................................................................
Contents 6
HP Photosmart D7500 series Help For information about the HP Photosmart, see: • • • • • • • • • • • “HP Photosmart overview” on page 9 “Find more information” on page 13 “Finish setting up the HP Photosmart” on page 15 “How do I?” on page 27 “Load paper” on page 29 “Print from your computer” on page 45 “Use the photo features” on page 65 “Maintain the HP Photosmart” on page 73 “Shop for ink supplies” on page 87 “HP warranty and support” on page 215 “Technical information” on page 221 HP Photosmart D7500 s
Chapter 1 HP Photosmart D7500 series Help 8 HP Photosmart D7500 series Help
2 HP Photosmart overview Use the HP Photosmart to print photos from a memory card or print directly on the surface of specially coated CDs and DVDs. You can access many HP Photosmart functions directly from the control panel, without turning on your computer.
Chapter 2 (continued) Label Description 13 Rear door 14 Rear USB port 15 Power connection* * Use only with the power adapter supplied by HP. Control panel features The following diagram and related table provide a quick reference to the HP Photosmart control panel features. Label Icon Name and Description Overview 1 Display: The touch screen display shows menus, photos, and messages. The display can be pulled up and angled for better viewing. 4 Attention light: Indicates a problem occurred.
Enter text using the visual keyboard You can enter text or symbols by using the visual keyboard that automatically appears on the display when you need to enter text. For example, the visual keyboard automatically appears when you are setting up the Bluetooth device name. To enter text using the visual keyboard 1. To select a letter, number, or symbol on the visual keyboard, touch the appropriate selection.
Chapter 2 Overview 12 HP Photosmart overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP Photosmart. Start Here guide The Start Here guide provides instructions for setting up the HP Photosmart, including printhead installation, ink cartridge insertion, paper loading, and software installation. Make sure you follow the steps in the Start Here guide in order.
Chapter 3 Find more information 14 Find more information
Finish setting up the HP Photosmart After you have completed the steps in your Start Here guide, refer to this section to help you finish setting up the HP Photosmart. This section contains important setup-related information for your product.
Chapter 4 5. When prompted, touch Yes to confirm your selection. The Preferences menu reappears. 6. Touch Set Country/Region. 7. Touch the down arrow to scroll through the countries/regions. When the country/ region you want to use appears, touch that country/region. 8. When prompted, touch Yes to confirm your selection.
HP Photosmart might not be able to complete some automated maintenance tasks. If you routinely see messages on the display about a real-time clock failure or if you want to reduce the start-up time, you can turn off the Energy Save mode. NOTE: This feature is on by default. Finish setup To turn energy saving mode on or off 1. Touch the Setup icon. 2. Touch Preferences. 3. Touch the down arrow to scroll through the options, and then touch Energy Save Mode. 4. Touch On or Off.
Chapter 4 2. Touch Tools. 3. Touch the down arrow to scroll through the options, and then touch Restore Factory Defaults. The factory default settings are restored. Play a slideshow on the display Finish setup You can set up the HP Photosmart to play a slideshow on the display, similar to a screensaver on a computer, when you are not using the product. There are two types of slideshows that you can enable: • Demo Mode: appears after the HP Photosmart is inactive for one minute.
2. Touch Preferences. 3. Touch Sound Effects Volume, and then touch the volume you want to select. Computer connection information The HP Photosmart comes equipped with a rear USB 2.0 High Speed port for connection to a computer. If you use a USB cable to connect the HP Photosmart to a computer on a network, you can set up printer sharing on your computer. This enables other computers on the network to print to the HP Photosmart, using your computer as the host.
Chapter 4 What you need for a Bluetooth connection To connect the HP Photosmart with a Bluetooth connection, you will need the following: ❑ A Bluetooth capable device (such as a PDA, camera phone, or computer) ❑ An HP Bluetooth Adapter Some Bluetooth products exchange device addresses when they communicate with each other, so you might also need to find out the device address of the HP Photosmart in order to establish a connection. Finish setup To find out the device address of the product 1.
• • Microsoft stack: If you have Windows Vista or Windows XP with Service Pack 2 installed on your computer, then your computer has the Microsoft Bluetooth® Protocol Stack. The Microsoft stack allows you to install an external Bluetooth® adapter automatically. If your Bluetooth® adapter supports the Microsoft stack but it does not install automatically, then you do not have the Microsoft stack on your computer.
Chapter 4 To install and print using the Widcomm stack 1. Make sure that you have installed the product software on the computer. Finish setup NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the product, install the USB connection first. For more information, see the Start Here guide.
Parameter Description Device Address The hardware address of the Bluetooth device. Device Name The device name assigned to the product, which can identify it on a Bluetooth device. Passkey A value that the user must enter in order to print via Bluetooth. Visibility Shows whether or not the HP Photosmart is visible to Bluetooth devices that are within range. • • Security Visible to all: Any Bluetooth device within range can print to the HP Photosmart.
Chapter 4 Set Bluetooth security for the HP Photosmart You can enable the product security settings through the Bluetooth menu on the HP Photosmart. From the Bluetooth menu, you can: • • Ensure passkey authentication prior to someone printing to the HP Photosmart from a Bluetooth device. Make the HP Photosmart visible or invisible to Bluetooth devices that are within range.
Set the HP Photosmart to be invisible to Bluetooth devices You can set the HP Photosmart to be either Visible to all Bluetooth devices (public) or Not visible to any (private). • Visible to all: This is the default accessibility level. Any Bluetooth device within range can print to the HP Photosmart. Not visible: Only Bluetooth devices that have stored the device address of the HP Photosmart can print to it. Finish setup • To set the HP Photosmart to be Not visible 1. Touch the Setup icon. 2.
Chapter 4 Finish setup 26 Finish setting up the HP Photosmart
How do I? This section contains links to commonly performed tasks, such as printing photos and optimizing your print jobs.
Chapter 5 How do I? 28 How do I?
6 Load paper You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes. In addition, the HP Photosmart lets you load and print directly on the surface of specially coated CDs and DVDs. By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 HP Premium Plus Photo Paper HP Premium Plus Photo Papers are the best HP photo paper, with image quality and fade resistance superior to store-processed photos. They are ideal for printing your highresolution images for framing or including in a photo album. These papers are available in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), A4, and 8.5 x 11 inch.
and business graphics for report covers, special presentations, brochures, mailers, and calendars. HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel. To order genuine HP supplies for the product, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.
Chapter 6 TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper in the stack is the same size and type and free of rips, dust, wrinkles, and curled or bent edges. To load full-size paper 1. Raise and hold the output tray in the open position. TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper in the stack is the same size and type and free of rips, dust, wrinkles, and curled or bent edges. 2.
3. Insert the stack of paper into the main input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the product is idle and silent when you load paper into the main input tray. If the product is servicing the ink cartridges or otherwise engaged in a task, the paper stop inside the product might not be in place. You could push the paper too far forward, causing the product to eject blank pages.
Chapter 6 To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the photo tray lid. 2. Slide the paper-width guide to its outermost position. 3. Insert the stack of photo paper into the photo tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you.
4. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. 5. Lower the photo tray lid.
Chapter 6 2. Slide the paper-width guide to its outermost position. 3. Insert the stack of cards into the photo tray with the short edge forward and the print side down. Slide the stack forward until it stops. 4. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the photo tray; make sure the stack of cards fits within the photo tray and is no higher than the top of the paper-width guide. Load paper 5. Lower the photo tray lid.
Related topics “Change the print settings for the current job” on page 46 Load envelopes You can load one or more envelopes into the main input tray of the HP Photosmart. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes. To load envelopes 1.
Chapter 6 4. Insert one or more envelopes into the far-right side of the main input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. TIP: To avoid paper jams, tuck the flap inside each envelope. 5. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the main input tray; make sure the stack of envelopes fits within the main input tray and is not higher than the top of the paper-width guide. 6.
HP Premium Inkjet Transparency Film ▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first. NOTE: The HP Photosmart cannot automatically detect the paper type. For best results, set the paper type to transparency film in the software before printing onto transparency film. HP Iron-on Transfers 1. Flatten the transfer sheet completely before using it; do not load curled sheets.
Chapter 6 To load a regular-size (120 mm) CD/DVD on the CD/DVD tray 1. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from the wall. 2. Carefully remove the CD/DVD holder from the storage area below the main paper tray. 3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable side up. NOTE: The CD/DVD should be placed on the ring at the end of the holder with the arrows. 4. Lower the CD/DVD tray.
5. Push the CD/DVD holder into the product until the white lines on the CD/DVD holder line up with the white lines on the CD/DVD tray, and then touch OK. NOTE: The product pulls the CD/DVD holder while printing on the media. To load a small-size (80 mm) CD/DVD on the CD/DVD tray 1. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from the wall. 2. Carefully remove the CD/DVD holder from the storage area below the main paper tray. Load a CD/DVD 41 Load paper 6.
Chapter 6 3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable side up. NOTE: The CD/DVD should be placed on the ring at the end of the holder with the arrows. 4. Flip the CD/DVD holder ring over the CD/DVD. 5. Lower the CD/DVD tray. The CD/DVD tray is located just below the control panel. When in its lowered position, the CD/DVD tray sits on top of the output tray.
6. Push the CD/DVD holder into the product until the white lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. NOTE: The product pulls the CD/DVD holder while printing on the media. 7. After printing, make sure you insert the CD/DVD holder back into the storage area. Avoid paper jams To help avoid paper jams, follow these guidelines. • • • • • • Remove printed papers from the output tray frequently.
Chapter 6 • • Do not force paper too far forward in the input tray. Use paper types that are recommended for the product.
7 Print from your computer The HP Photosmart can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP Photosmart the default printer You can set the HP Photosmart as the default printer to use from all software applications. This means that the HP Photosmart is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper Type drop-down list, select the type of paper that you have loaded. 7.
3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page.
Chapter 7 To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6.
• • Presentation Printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages manually.
Chapter 7 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.
3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Size list, click More, and then select the size of photo paper loaded in the photo tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 7.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate photo paper type. 7. In the Resizing Options area, from the Size drop-down list, select More. Then, select the appropriate paper size.
displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: • • • • HP Premium Plus Photo Paper HP Premium Photo Paper HP Advanced Photo Paper Photo Hagaki cards Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in Maximum dpi mode 1. Make sure you have paper loaded in the input tray. 2.
Chapter 7 To print directly onto a CD/DVD 1. Use the software that came with the product to create and print a CD/DVD label. 2. When prompted, load a CD/DVD into the CD/DVD holder on the product. 3. Push the CD/DVD holder into the product until the green lines on the CD/DVD holder line up to the green lines on the CD/DVD tray. NOTE: The product pulls the CD/DVD holder while printing on the media.
7. For binding, do one of the following: • For binding on the top like a notebook or calendar, select the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other top-to-bottom. This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document. • For binding on the side like a book or magazine, click to clear the Flip Pages Up check box.
Chapter 7 To print a multiple-page document as a booklet 1. Load paper into the input tray. The paper should be thick enough so that the images do not show through to the other side. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab.
Figure 7-2 Right-edge binding for right-to-left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. Print To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 Print a multiple-page document in reverse order Because of the way the paper feeds through the HP Photosmart, the first page that prints is print side up at the bottom of the stack. Usually this means you need to put the printed pages in the correct order. A better way is to print the document in reverse order so that the pages are stacked correctly. TIP: Set this option as a default setting so you do not have to remember to set it every time you print a multiple-page document.
Reverse an image for iron-on transfers This feature reverses an image so you can use it for iron-on transfers. This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original. To reverse an image for iron-on transfers 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box.
Chapter 7 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then select the appropriate paper type. TIP: If you want to make notations on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the Mirror Image check box. 7. In the Resizing Options area, from the Size drop-down list, select More. Then, select an appropriate size. 8. Click OK, and then click Print or OK in the Print dialog box.
Print a poster You can create a poster by printing a document on multiple pages. The HP Photosmart prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5.
8 Use the photo features You can print photos by connecting a PictBridge-compatible digital camera directly to the front USB port. When you print from a digital camera, the printer uses the settings that you selected on the camera. For more information, see the documentation that came with the camera.
Chapter 8 Photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) To i
To print photos 1. Load photo paper in the appropriate input tray. • Load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray. • Load full-size photo paper in the main input tray. 2. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. NOTE: If there are camera-selected photos on the memory device, the DPOF Found screen appears. Touch Yes to print the camera-selected photos, or touch No to browse through the photos on the memory device. 3.
Chapter 8 • • Wallet-size photos Passport-size photos To create special projects 1. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. Photos NOTE: If there are camera-selected photos on the memory device, the DPOF Found screen appears. Touch Yes to print the camera-selected photos, or touch No to browse through the photos on the memory device. 2.
To save photos 1. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. 2. Touch Save. 3. Follow the onscreen prompts on your computer to save the photos to your computer. The HP Photosmart offers several basic editing features that you can use to edit your photos manually before you print them, as well as a feature that enables you to automatically enhance your photos.
Chapter 8 NOTE: The HP Photosmart automatically adjusts the rotation so photos print properly on the page. When printing more than one, the photos are oriented to fit a maximum number of photos on the page. Photos To rotate a photo 1. Touch Edit on the photo selection screen. 2. In the Edit Photo menu, touch Rotate. 3. Touch Rotate repeatedly to rotate the image clockwise in 90 degree increments. 4. When you are done rotating the image, touch Done.
Automatically enhance your photos The HP Photosmart is set up, by default, to enhance your photos automatically when you print them.
Chapter 8 To adjust the brightness 1. Touch Edit on the photo selection screen. 2. In the Edit Photo menu, touch Brightness. 3. Touch the left arrow or right arrow to increase or decrease the brightness of the photo. The current brightness selection is indicated by the vertical line on the slidebar. 4. When you are done adjusting brightness, touch Done.
9 Maintain the HP Photosmart The HP Photosmart requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace ink cartridges, clean the printhead assembly, or align the printer from time to time. This section provides instructions for keeping the HP Photosmart in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 9 • • • • • • Maintain the HP Photosmart Turn off the HP Photosmart by pressing the On button located on the product. Wait until the On light turns off before unplugging the power cord or turning off a power strip. If you improperly turn off the HP Photosmart, the print carriage might not return to the correct position causing problems with the ink cartridges and print quality issues. Store ink cartridges at room temperature (15.6-26.6° C or 60-78° F).
To check the ink levels from the control panel 1. Touch the Setup icon. To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab.
Chapter 9 To replace the ink cartridges 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. Maintain the HP Photosmart The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Press the tab on the front of the ink cartridge to release it, and then remove it from the slot. 4.
Maintain the HP Photosmart 5. Twist the orange cap to snap it off. 6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges.
Chapter 9 Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 7. Repeat steps 3 through 6 for each ink cartridge you are replacing. 8. Close the ink cartridge door. Maintain the HP Photosmart Related topics “Shop for ink supplies” on page 87 Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Remedy Skin Wash the area with an abrasive soap.
If you receive an error message about the ink cartridges, see “Ink cartridge and printhead messages” on page 170 for more information. This section contains the following topics: • • Clean the printhead Align the printer Clean the printhead If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned. This process uses ink to attempt to unclog and clean the nozzles in the printhead. This might take a few minutes and will use one or more sheets of paper.
Chapter 9 Align the printer The product automatically aligns the printhead during the initial setup. You might want to use this feature when the printer status report shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts. To align the printhead from the control panel 1. Touch the Setup icon. Maintain the HP Photosmart 2. Touch Tools. 3. Touch Align Printer. The product aligns the printhead.
To print a print quality report 1. Load letter or A4 unused plain white paper into the input tray. 2. Touch the Setup icon. To evaluate the print quality report 1. Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out of ink.
Chapter 9 3. Look at the demonstration picture, on the left side of the page below the large text. The picture should be sharp and clear. Figure 9-5 Sample demonstration picture - expected result • If the picture is blurry or streaked, clean the printhead, align the printer, and then print this diagnostic page again.
Figure 9-7 Sample demonstration picture - streaks NOTE: If cleaning the printhead and aligning the printer do not solve this print quality issue, contact HP support for service. If the picture has a smear or scrape, check to see if the paper is wrinkled. Insert clean, wrinkle-free paper, and then print this diagnostic page again.
Chapter 9 If the division between the colors is blurry, fuzzy, or the color seems mixed, clean the printhead, and then print this diagnostic page again. Figure 9-10 Adjacent color blocks - blurry, fuzzy, or mixed colors NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. Maintain the HP Photosmart 5. Look at the labeled color blocks above the color bars.
Figure 9-15 Color bars - color mixing (yellow bar contains magenta streaks) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for service. • • • • Check the paper. Check the print settings. Make sure your image has sufficient resolution. If the problem seems confined to a band near the edge of your printout, use the software you installed with the product or another software application to rotate the image 180 degrees.
Chapter 9 Maintain the HP Photosmart 86 Maintain the HP Photosmart
10 Shop for ink supplies For a list of ink cartridge numbers, see the printed documentation that came with the HP Photosmart. You can also use the software that came with the HP Photosmart to find out the reorder number for all the ink cartridges. You can order ink cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct ink cartridge reorder numbers for your product and purchase ink cartridges.
Chapter 10 Shop for ink supplies 88 Shop for ink supplies
11 Troubleshooting This section contains the following topics: • • • • • • • • View the Readme file Setup troubleshooting Paper jams Print quality troubleshooting Print troubleshooting Memory card troubleshooting CD/DVD print troubleshooting Errors View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems.
Chapter 11 This section contains the following topics: • • • • • • • • • • • The product will not turn on I connected the USB cable, but I am having problems using the product with my computer After setting up the product, it does not print The display shows the wrong language The wrong measurements are showing in menus on the display When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens The Minimum System Checks screen appears A red X appears on the USB connect prompt I received a mes
Solution 1: Make sure you use the power cord that came with the product Solution: • Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. • • • 1 Power connection 2 Power cord and adapter 3 Power outlet If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working.
Chapter 11 Solution 3: Press the On button more slowly Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off. Cause: You pressed the On button too quickly. If this did not solve the issue, try the next solution.
Once you have installed the software, plug one end of the USB cable into the back of your computer and the other into the back of the product. You can connect to any USB port on the back of your computer. For more information on installing the software and connecting the USB cable, see the Start Here guide that came with the product. Cause: The USB cable was connected before the software was installed. Connecting the USB cable before you are prompted can cause errors.
Chapter 11 Cause: You sent the print job to the default printer, but this product was not the default printer. If this did not solve the issue, try the next solution. Solution 3: Check that the ink cartridges are installed properly and have ink Solution: Check that the ink cartridges are installed properly and have ink. For more information, see: “Work with ink cartridges” on page 73 Cause: There might have been a problem with one or more of the ink cartridges.
Cause: You might have selected the incorrect country/region when setting up the product. The country/region you select determines the paper sizes shown on the display. When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Solution: If the installation does not run automatically, you can start it manually. To start the installation from a Windows computer 1. From the Windows Start menu, click Run (or click Accessories, and then Run). 2. In the Run dialog box, enter d:\setup.
Chapter 11 3. Verify that the USB cable and power cord are plugged in. 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. I received a message that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a.
c. Remove all the items that are related to the HP Photosmart Software. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Chapter 11 h. Click Apply, and then click Close. NOTE: If you receive a message stating Access is denied while making changes, click OK and continue. The message will not prevent you from making the changes. i. Click Restart to apply the changes to the computer during the next restart. After the computer restarts, the You’ve used system configuration utility to make changes to the way windows starts message appears. j. Click the check box next to Do not show this message again. 4.
The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart D7500 series, and then clicking Product Registration. Cause: The registration screen did not launch automatically.
Chapter 11 When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Paper jams To help avoid paper jams, follow these guidelines: • • • • • • • Remove printed papers from the output tray frequently. Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3. Replace the rear door.
Chapter 11 • • • • Always hold photo paper by the edges. Fingerprints on photo paper can reduce print quality. Do not use paper that is heavily textured. It can cause graphics or text to print improperly. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity.
Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.
Chapter 11 For more information, see: • • “Recommended papers for printing” on page 29 “Information on paper” on page 101 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Solution 6: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. For more information, see: “Align the printer” on page 80 Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 7: Clean the printhead Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. After cleaning the printhead, print a print quality report.
Chapter 11 HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.
Solution 4: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Chapter 11 The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.
Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. For more information, see: “Change the page orientation” on page 48 Cause: The photo image had odd hues printed near the bottom of the page.
Chapter 11 Aligning the printer can help ensure excellent print quality. For more information, see: “Align the printer” on page 80 Cause: The printer needed to be aligned. If this did not solve the issue, try the next solution. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected. • • • • • Solution 1: Check the print settings Solution 2: Check the paper type Solution 3: Clean the printhead Solution 4: Check the ink levels Solution 5: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
Chapter 11 After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: • • “Clean the printhead” on page 79 “Print and evaluate a print quality report” on page 80 Cause: The printhead needed to be cleaned. If this did not solve the issue, try the next solution. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges.
Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi.
Chapter 11 Cause: The printer needed to be aligned. Printouts have vertical streaks Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place.
Solution 3: Ensure that the rear door is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was not securely installed. Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout.
Chapter 11 Paper is not picked up from the input tray Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Make sure you have the following materials available: • • A lint-free cloth, or any soft material that will not come apart or leave fibers. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). To clean the rollers 1. Turn off the product and remove the power cord. 2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 3.
Chapter 11 NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary. • • • Solution 1: Use TrueType or OpenType fonts Solution 2: Align the printer Solution 3: Clean the printhead Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
Cause: The printhead needed to be cleaned. The product prints slowly Try the following solutions if the product is printing very slowly. • • • Solution 1: Use a lower print quality setting Solution 2: Check the ink levels Solution 3: Contact HP support Solution 1: Use a lower print quality setting Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Chapter 11 Print troubleshooting Use this section to solve these printing problems: • • • • • • • • • • Envelopes print incorrectly Borderless printing produces unexpected results The product is not responding The product prints meaningless characters Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the prod
Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution. Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The flaps might get caught in the rollers.
Chapter 11 Solution 2: Load paper in the input tray Solution: Load paper in the input tray. For more information, see: “Load paper” on page 29 Cause: The product was out of paper. If this did not solve the issue, try the next solution. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in your software application.
From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following: • • Disconnect the USB cable from the product, restart the computer, and then reconnect the USB cable to the product. Shut down the product, restart the computer, and then restart the product. Cause: A deleted print job was in the queue. If this did not solve the issue, try the next solution.
Chapter 11 sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Cause: The document was corrupt. Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 11 TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: printing.
Solution 7: Clear the paper jam Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 100 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.
Chapter 11 Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. The pages in my document came out in the wrong order Solution: Print the document in reverse order.
If this did not solve the issue, try the next solution. Solution 2: Verify the paper size setting Solution: Verify that you have selected the proper paper size setting for your project. Make sure that you have loaded the correct paper size in the input tray. Cause: The paper size setting might not have been set correctly for the project you were printing. If this did not solve the issue, try the next solution.
Chapter 11 If this did not solve the issue, try the next solution. Solution 2: Check the layout of the document Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 3.
A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 11 My memory card no longer works in my digital camera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format. For more information, see the documentation that came with your digital camera. Cause: You formatted the card on a Windows XP computer. By default, Windows XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
Solution 2: Remove the additional memory card Solution: at a time. Remove one of the memory cards. You can use only one memory card For more information, see: “Insert a memory card” on page 65 Cause: You had inserted more than one memory card. The product does not read the memory card Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 11 Solution 3: Remove the additional memory card Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: You had inserted more than one memory card. If this did not solve the issue, try the next solution.
If this did not solve the issue, try the next solution. Solution 2: Turn on the product Solution: Turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 3: Turn on the computer Solution: Turn on the computer Cause: The computer was turned off. If this did not solve the issue, try the next solution. Solution 4: Check the connection from the product to your computer Solution: Check the connection from the product to your computer.
Chapter 11 Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
• • • • • The product is printing on a non-printable area of my disc The design is not centered on my disc The ink on the CD/DVD is not drying The product reports a CD/DVD size mismatch error The CD/DVD holder is stuck in the storage area The product does not detect the CD/DVD holder Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 11 If this did not solve the issue, try the next solution. Solution 3: Place the CD/DVD on the CD/DVD holder Solution: Remove the CD/DVD holder from the storage area below the main input tray. Make sure CD/DVD tray has been lowered and the printable disc is loaded onto the CD/DVD holder with the printable side up. Push the holder forward into the CD/ DVD tray located below the control panel until the white lines on the holder line up to the white lines on the tray.
Solution 2: Load a CD/DVD with the printable side up Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. Cause: You loaded the CD/DVD upside down on the holder. The product stalled while printing a CD/DVD Solution: Ensure that there is at least 7.5 cm (3 inches) of space behind the product.
Chapter 11 rings. Change the software settings accordingly to center and size your design for the disc you are using. Refer to the documentation or the online help of the software you are using for additional information. Cause: Your design was not the correct size for the CD/DVD you loaded. If this did not solve the issue, try the next solution.
Cause: You loaded the CD/DVD upside down on the holder. The product reports a CD/DVD size mismatch error Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/ DVD holder with a CD/DVD that is the same size as specified in the print job, or change the print settings in the software. Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not match the size you specified when you started the print job from the computer.
Chapter 11 • • • • CD/DVD holder not found CD/DVD not found Unable to print Missing HP Photosmart Software Carriage blocked Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Carriage jam Solution: Turn off the product and open the ink cartridge access door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product again. Follow the prompts on the display to continue. Cause: The print carriage was blocked. Carriage stall Solution: Raise the ink cartridge access door to access the print carriage.
Chapter 11 Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Solution 2: Remove objects that are blocking the print carriage Solution: Lower the ink cartridge access door to access the print carriage. Remove any objects that are blocking the print carriage, including any packing materials. Turn off the product and then turn it on again. Cause: The print carriage was blocked. Photo tray problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 11 Cause: The paper was not feeding properly because it was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 3: Remove excess paper from the photo tray Solution: Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. Cause: There was too much paper loaded in the photo tray. If this did not solve the issue, try the next solution.
Cause: The output tray was not lowered all the way. CD/DVD tray open Solution: Close the CD/DVD tray. Cause: The CD/DVD tray was open when a print job was started from the computer. CD/DVD tray misaligned Solution: Remove the CD/DVD holder from the CD/DVD tray and then reinsert the holder. Make sure you push the CD/DVD holder into the tray evenly. Push the holder forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray.
Chapter 11 holder line up to the white lines on the CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first. For more information, see: “Load a CD/DVD” on page 39 Cause: The product prompted you to insert the CD/DVD holder for a single CD/ DVD print job. If this did not solve the issue, try the next solution. Solution 2: Load the next CD/DVD on the CD/DVD holder Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD from the holder.
Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the computer. CD/DVD holder not found Solution: Load a printable disc onto the CD/DVD holder with the printable side up. Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first. To continue, touch OK. Cause: The CD/DVD holder was not inserted or it was not pushed in far enough.
Chapter 11 • • Solution 7: Stop and restart the print spooler Solution 8: Verify whether the software application has a problem Solution 1: Print a printer status report Solution: Print a printer status report to see if the product can print. For more information, see: “Print and evaluate a print quality report” on page 80 If the printer status report fails to print, make sure you set up the product properly. See the Start Here guide that came with the product for information about setting it up.
4. Reconnect the USB cable to the product and the computer. After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start another print job. Cause: The USB cable needed to be disconnected. If this did not solve the issue, try the next solution.
Chapter 11 To verify the print driver 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Right-click the icon next to the product, and select Properties. 3. Click the Ports tab to verify that the product is using the correct port.
Solution 6: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Double-click the icon for your product to open the print queue. 3.
Chapter 11 Solution 8: Verify whether the software application has a problem Solution: Verify whether the software application is the problem. To verify the software application 1. Close the software application and reopen it. 2. Try to print again from the software application. NOTE: The printer might not support printing from a DOS application. Determine if the software application is Windows-based or DOS-based by checking the system requirements of the application. 3.
Solution 1: Install the HP Photosmart Software Solution: Install the HP Photosmart Software that came with the product. If it is installed, restart your computer. To install the HP Photosmart Software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.
Chapter 11 sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer. File messages The following is a list of file-related error messages: • • • • • • Error reading or writing the file Unreadable files.
Photos not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card Solution 2: Print photos from the computer Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera.
Chapter 11 try printing those files by using the product software. The copies might not be damaged. Cause: Some of the files on the inserted memory card were damaged. If this did not solve the issue, try the next solution. Solution 2: Reformat the memory card in your digital camera. Solution: Check the computer screen for an error message telling you that the images on the memory card are corrupted. If the file system on the card is corrupt, reformat the memory card in your digital camera.
Cause: There were two or more memory cards inserted into the product at the same time. If this did not solve the issue, try the next solution. Solution 2: Remove the memory card and reinsert it correctly Solution: Remove the memory card and reinsert it correctly. The label of the memory card faces up and should be readable as you insert it into the slot. Cause: You had inserted the memory card backwards or upside down. If this did not solve the issue, try the next solution.
Chapter 11 If this did not solve the issue, try the next solution. Solution 2: Remove the memory card and reinsert it correctly Solution: Remove the memory card and reinsert it correctly. The label of the Compact Flash card faces up and should be readable as you insert it into the slot. Cause: down. You had inserted the Compact Flash memory card backwards or upside If this did not solve the issue, try the next solution. Solution 3: Push the memory card all the way forward Solution: stops.
Card is damaged Solution: Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format. For more information, see the documentation that came with your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.
Chapter 11 CD/DVD size mismatch Solution: Replace the CD/DVD currently loaded on the CD/DVD holder with a CD/ DVD that is the same size as specified in the print job, or cancel the print job and start again to specify the correct size in the software. Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not match the size you specified when you started the print job from the computer.
Cause: There was not enough paper in the input tray. Out of paper Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 11 Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi.
To clean the rollers 1. Turn off the product and remove the power cord. 2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it. 4. Clean the rubber rollers to remove any dust or dirt buildup. 5. Replace the rear door. Gently push the door forward until it snaps into place. 6. Plug the power cord back in, and turn on the product. 7.
Chapter 11 To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3.
• • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. For more information, see: • • “Set the paper type for printing” on page 47 “Set the paper size” on page 46 Cause: The print setting for the print job did not match the paper type or size loaded in the product.
Chapter 11 Product not found Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Cause: The USB cable was not plugged in properly. Communication test failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Cause: The product was not connected to the computer. Improper shutdown Solution: Press the On button to turn the product on and off. Cause: The last time the product was used, it was not turned off properly.
Chapter 11 Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Cause: The product was not connected to the computer.
• • • • Problem with printer preparation Sensor issue Ink cartridge is missing, incorrectly installed, or not intended for your product Sensor failure Alignment failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 11 Solution 1: Load plain white paper Solution: If you have color or photo paper loaded in the input tray when you align the printer, the alignment might fail. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. For more information, see: “Align the printer” on page 80 Cause: An incorrect type of paper was loaded in the input tray. If this did not solve the issue, try the next solution.
Solution 2: Remove objects blocking the path Solution: Remove any objects, such as paper, that are blocking the print carriage path. Then reset the product. To clear the print carriage 1. Leave the product on and then disconnect the power cord and the USB cable from the back of the product. CAUTION: Make sure the product is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the product can cause damage when removing jammed paper.
Chapter 11 4. Close the ink cartridge access door. 5. Check for a paper jam in the back of the product. 6. Reconnect only the power cord. If the product does not automatically turn on, press the On button. NOTE: The product might go through a warm-up period of up to two minutes. Lights might flash and the print carriage might move. Wait until this warm-up period is complete before going to the next step. 7.
If this did not solve the issue, try the next solution. Solution 3: Ensure that the product is connected to a suitable power source Solution: Verify that the product is properly connected to a suitable power source. To verify the product is connected to a suitable power source 1. Make sure that you are using the power cord provided with the product. 2. If the product is connected to a computer, make sure the computer has a grounded (three-prong) power plug. 3.
Chapter 11 Cartridges in wrong slot Solution: Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges to color and icon for each slot. Printing cannot occur without one of each type of ink cartridge inserted into the correct slot. For more information, see: “Replace the ink cartridges” on page 75 Cause: The indicated ink cartridges were inserted into the wrong slots.
If you are using ink cartridges that are not compatible with the product, replace the indicated ink cartridges with ink cartridges that are compatible. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. If it appears that you are using the correct ink cartridges, proceed to the next solution.
Chapter 11 Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert message, consider having replacement ink cartridges available to avoid possible printing delays. For more information, see: “Replace the ink cartridges” on page 75 Cause: The indicated ink cartridges did not have enough ink to print properly. Ink cartridge problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. 6.
Chapter 11 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The indicated ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Clean the electrical contacts Solution: Clean the electrical contacts.
To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot.
Chapter 11 5. Wipe the contacts with a dry swab or lint-free cloth. CAUTION: Be careful not to move any ink or other debris onto the clear plastic ink window next to the contacts. 6. On the inside of the product, locate the contacts in the printhead. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9.
Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution. Solution 4: Replace the ink cartridge Solution: Replace the indicated ink cartridge. Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.
Chapter 11 If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The printhead or the ink delivery system failed and the product can no longer print. Check ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place.
Chapter 11 10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The ink cartridges were not installed properly. If this did not solve the issue, try the next solution.
Install printhead and then cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 11 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. 6. Make sure the latch handle is raised, and then reinsert the printhead. 7. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges.
8. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. 9. Close the ink cartridge door. Cause: The printhead or ink cartridges were not installed or incorrectly installed. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 11 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit For more information, see: “Replace the ink cartridges” on page 75 Cause: The product detected non-HP ink.
NOTE: HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time. If a used cartridge is installed, check the print quality. If it is not satisfactory, run the cleaning procedure from the toolbox. Cause: The genuine HP ink cartridge was previously used in some other product. Printhead appears to be missing or damaged Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 11 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up.
6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. Troubleshooting To clean the printhead a.
Chapter 11 b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. To clean the electrical contacts in the product a.
c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10.
Chapter 11 Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges. Printhead problem Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 4. Lift the latch handle on the print carriage until it stops. Troubleshooting 5. Remove the printhead by lifting it straight up.
Chapter 11 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with cleaning materials and not with your finger. To clean the printhead a.
b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe away from the nozzles. d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step. 7. Clean the electrical contacts inside the product. Troubleshooting To clean the electrical contacts in the product a.
Chapter 11 c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. 10.
Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Printer preparation needed Solution: Remove the CD/DVD holder from the CD/DVD tray, and then close the tray. Printing can resume after the preparation is finished.
Chapter 11 To clean the sensor in the product 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2. Make sure the product is turned on. 3. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Locate the sensor inside the product.
If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the sensor window on the ink cartridges 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2.
Chapter 11 b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. c. Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The sensor was defective. Ink cartridge is missing, incorrectly installed, or not intended for your product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 11 The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up.
10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches). 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. For more information, see: “Replace the ink cartridges” on page 75 Cause: One or more of the ink cartridges were not installed.
Chapter 11 If you still receive this message after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth. CAUTION: Be careful not to move any ink or other debris onto the clear plastic ink window next to the contacts. 6.
Chapter 11 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support.
To clean the sensor in the product 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2. Make sure the product is turned on. 3. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Locate the sensor inside the product.
Chapter 11 If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the sensor window on the ink cartridges 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2.
b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. c. Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Chapter 11 Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Troubleshooting 214 Troubleshooting The sensor was defective.
12 HP warranty and support HP warranty and support Hewlett-Packard provides Internet and phone support for the HP Photosmart.
Chapter 12 Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. HP warranty and support 2. 3. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
HP support by phone For a list of support phone numbers, see the printed documentation that came with the product. This section contains the following topics: • Phone support period • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support.
Chapter 12 HP Quick Exchange Service (Japan) HP warranty and support For instructions on how to pack your product for exchange, see “Pack the HP Photosmart” on page 220.
If, after contacting HP support or returning to the point of purchase, you are requested to send the HP Photosmart in for service, make sure you remove and keep the following items before returning your product: • The control panel faceplate • The power cord, USB cable, and any other cable connected to the HP Photosmart CAUTION: The replacement HP Photosmart will not be shipped with a power cord. Store the power cord in a safe place until the replacement HP Photosmart arrives.
Chapter 12 4. Retain the control panel faceplate. Do not return the control panel faceplate with the product. HP warranty and support CAUTION: The replacement product might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement product arrives, reattach your control panel faceplate. You must attach your control panel faceplate to use the control panel functions on the replacement product.
13 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart. This section contains the following topics: • Specifications • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP Photosmart are provided in this section.
Chapter 13 NOTE: For a complete list of supported media sizes, see the printer driver. Print specifications • Print speeds vary according to the complexity of the document • Panorama-size printing • Method: drop-on-demand thermal inkjet • Language: PCL3 GUI Print resolution To find out about the printer resolution, see the printer software. For more information, see “View the print resolution” on page 47. Ink cartridge yield Visit www.hp.
Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world. HP conserves resources by reselling some of its most popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment.
Chapter 13 English Français Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'intégrité des données pour les paramètres du produit ou l'horloge en temps réel et qui a été conçue pour durer aussi longtemps que le produit. Toute tentative de réparation ou de remplacement de cette batterie doit être effectuée par un technicien qualifié.
Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
Chapter 13 Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region.
FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Chapter 13 Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Technical information Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Technical information HP Photosmart D7500 series declaration of conformity Regulatory notices 229
Chapter 13 Technical information 230 Technical information
Index A4 paper, load 31 addresses, print 62 after the support period 217 align printer 80 color graphics display 10 color tone, change in print 49 communication problems test failed 168 two-way communication lost 169 connection problems device not found 168 HP All-in-One will not turn on 90 control panel buttons 10 features 10 country/region, set 15 crop photos 70 customer support warranty 215, 217 B D 10 x 15 cm photo paper specifications 221 13 x 18 cm photo paper load 31 2 pages on 1, print 59 4 pag
HP ink depleted 190 incompatible 176 incorrect 176, 205 missing 178 non-HP ink 189 order 87 previously used 190 replace 75 tips 73 ink levels, check 74 ink supplies purchase 87 ink, removing ink from skin and clothing 78 install software, troubleshoot 89 invalid file name 157 iron-on transfers 61 J jams, paper 43 L Index labels load 38 specifications 221 landscape orientation 48 language, set 15 legal paper load 31 specifications 221 letter paper load 31 specifications 221 load 13 x 18 cm photo paper 31
Index printhead clean 79 problems 196 printing slow, troubleshoot 119 Printing Shortcuts tab 50 problems error messages 141 print 120 Q quality print 48 R Readme file 89 recycle ink cartridges 223 red-eye, remove 69 regulatory notices declaration of conformity (European Economic Area) 228 regulatory model identification number 226 reinstall software 99 removing ink from skin and clothing 78 replace ink cartridges 75 reports diagnostic 80 print quality 80 printer status 80 printhead 78 self-test 80 resolut
memory card 131 print 120 two-sided prints 56, 57 U uninstall software 99 USB cable communication lost 169 USB cable installation 92 V visibility (Bluetooth) 23 volume, adjust 18 W warranty 215, 217 Web pages, print 63 Z zoom buttons 70 photos 70 Index 234
