User's Manual

The printout is blank
Cause: The original is placed incorrectly on the glass.
Solution: Reload the original on the glass.
For more information, see:
“
Load originals” on page 71
Fax troubleshooting
Use this section to solve the following fax problems:
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The HP All-in-One is having problems sending and receiving faxes
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The HP All-in-One cannot send faxes, but can receive faxes
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The HP All-in-One is having problems sending a manual fax
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Pages of a fax I sent are missing
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The quality of the fax I sent is poor
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Parts of a fax I sent are cut off
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The fax I sent was blank when it was received
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Fax transmission is slow
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The HP All-in-One cannot receive faxes, but can send faxes
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The HP All-in-One is having problems receiving a manual fax
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Fax tones are recorded on my answering machine
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The HP All-in-One is not answering incoming fax calls
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Pages of a fax I received are missing
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Faxes are received but do not print
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Parts of a fax I received are cut off
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The computer to which I am connecting has only one phone port
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I hear static on my telephone line since connecting the HP All-in-One
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The fax test failed
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I am having problems faxing over the Internet using IP phone
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The fax log report shows an error
The HP All-in-One is having problems sending and receiving faxes
Cause: The HP All-in-One is not set up properly for faxing.
Solution: Follow the instructions in your printed documentation to set up the HP All-
in-One properly for faxing, based on the equipment and services you have on the
same phone line as the HP All-in-One. Then, run a fax test to check the status of the
HP All-in-One and to make sure you set it up properly.
The HP All-in-One prints a report with the results of the test. If the test fails, review
the report for information on how to fix the problem.
For more information, see:
“
Test your fax setup” on page 63
Cause: The HP All-in-One is turned off.
Fax troubleshooting 219
Troubleshooting