HP Photosmart C7100 All-in-One series Basics Guide
HP Photosmart C7100 All-in-One series Basics Guide
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Contents 1 2 3 4 5 6 Basics Guide HP All-in-One overview.........................................................................................3 The HP All-in-One at a glance.................................................................................4 Control panel features.............................................................................................5 Use the HP Photosmart software............................................................................
Copy specifications..............................................................................................106 Scan specifications..............................................................................................106 Fax specifications................................................................................................106 Physical specifications.........................................................................................106 Power specifications........................
HP All-in-One overview Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy, scanning documents, or printing photos from a memory card. You can access many HP All-in-One functions directly from the control panel, without turning on your computer. Note This guide introduces basic operations and troubleshooting, as well as providing information for contacting HP support and ordering supplies.
HP All-in-One overview Chapter 1 The HP All-in-One at a glance 4 Label Description 1 Control panel 2 Color graphics display (also referred to as the display) 3 Ink cartridge door 4 Output tray 5 Main input tray (also referred to as the input tray) 6 Paper tray extender (also referred to as the tray extender) 7 Photo tray 8 Paper-length guide for the main input tray 9 On button 10 Front USB port for your camera or other storage device 11 Memory card slots and Photo light 12 Wirel
(continued) Description 13 Slide and Negative Film holder 14 Slide and Negative Film light 15 Lid 16 Lid backing 17 Glass Label Description 1 Slide and Negative Film light power port 2 Ethernet port 3 Rear USB port 4 1-LINE (fax) and 2-EXT (phone) ports 5 Rear door 6 Power connection HP All-in-One overview Label Control panel features The following diagram and related table provide a quick reference to the HP All-in-One control panel features.
HP All-in-One overview Chapter 1 Label Name and Description 1 Keypad: Enters fax numbers, values, or text. 2 Copy Menu: Selects copy options, such as number of copies, paper size, and paper type. 3 Start Copy Black: Starts a black-and-white copy. 4 Start Copy Color: Starts a color copy. 5 Scan Menu: Opens the Scan Menu where you can select a destination for your scan.
(continued) Name and Description 20 Reprints: Scans a photo and prints it. 21 Photo Fix: Automatically adjusts a photo for viewing or printing when turned on. Features include color effects, photo brightness, frames, and red-eye removal. Press Photo Fix to turn the feature off and on. By default, this feature is turned on. 22 Photosmart Express: Launches the Photosmart Express menu for printing, saving, editing, and sharing photos.
HP All-in-One overview Chapter 1 Find more information A variety of resources, both printed and onscreen, provide information about setting up and using the HP All-in-One. ● ● ● ● ● ● Setup Guide The Setup Guide provides instructions for setting up your HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, or see Troubleshooting and support in this guide.
2 Network setup This section describes how to connect the HP All-in-One to a network and how to view and manage network settings. See this section: Connect to a wired (Ethernet) network. Wired network setup Connect to a wireless network with an access point (802.11). Integrated wireless WLAN 802.11 network setup Connect to a wireless network without an access point. Wireless ad hoc network setup Install the HP All-in-One software for use in a networked environment.
Chapter 2 What you need for a wired network Before you connect the HP All-in-One to a network, make sure you have all of the required materials. ❑ ❑ Although standard Ethernet cables look similar to standard telephone cables, they are not interchangeable. There is a different number of wires in each one, and each has a different connector. An Ethernet cable connector (also called an RJ-45 connector) is wider and thicker and always has 8 contacts on the end. A phone connector has between 2 and 6 contacts.
To connect the HP All-in-One to the network 1. Remove the yellow plug from the back of the HP All-in-One. Connect the Ethernet cable to the Ethernet port on the back of the HP All-in-One. 3. Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch. 4. Once you have connected the HP All-in-One to the network, install the software.
Chapter 2 To install the Windows HP All-in-One software 1. Quit all applications running on your computer, and any firewall or virus detection software. 2. Insert the Windows CD that came with the HP All-in-One into the CD-ROM drive on your computer and follow the onscreen instructions. 3.
6. 7. Follow the onscreen instructions to complete all the installation steps, including the Setup Assistant. When you have finished installing the software, the HP All-in-One is ready for use. To test your network connection, go to your Mac and print a self-test report to the HP All-in-One. Integrated wireless WLAN 802.11 network setup For optimal performance and security in your wireless network, HP recommends you use a wireless access point (802.
Chapter 2 What you need for an integrated wireless WLAN 802.11 network To connect the HP All-in-One to an integrated wireless WLAN 802.11 network, you will need the following: ❑ A wireless 802.11 network that includes a wireless access point. Note Apple sells an easy-to-configure access point called AirPort. AirPort has to be connected to a Mac, but it accepts signals from any 802.11bcompatible wireless network device whether PC or Mac-based.
Note Before connecting to a wireless infrastructure network, ensure that the ethernet cable is not connected to the HP All-in-One. To connect the HP All-in-One with the Wireless Setup Wizard 1. Write down the following information about your access point: – Network Name (also called SSID) – WEP Key, WPA Passphrase (if needed) If you do not know where to find this information, see the documentation that came with your wireless access point.
Chapter 2 6. If prompted, enter your WPA or WEP key as follows: a. Use the arrow buttons to highlight a letter or number on the visual keyboard, and then press OK to select it. Note You must enter the exact uppercase (capital) and lowercase (small) letters. Otherwise, the wireless connection will fail. b. Network setup 7. When you are finished entering the WPA or WEP key, use the arrow buttons to highlight Done on the visual keyboard. c. Press OK to confirm.
Prepare a Windows XP computer First prepare your computer for connecting to the network, and then create a network profile. To prepare your computer 1. Quit all applications running on your computer, and temporarily disable all firewalls including the internal XP firewall and any other firewall or virus detection software. 2. To protect your computer from virus infection, disable your Internet connection. If you have cable or DSL, disconnect the Ethernet cable from the back of your computer.
Chapter 2 7. Click Add, and then do the following: a. In Network name (SSID) box, type in the name Mynetwork. Note Notice that the M in Mynetwork is uppercase (capital), and the rest of the letters are lowercase (small). This is important to remember in case you need to enter the SSID at a later time on the Wireless Setup Wizard. b. c. If there is a Network Authentication list, select Open. Otherwise, go to the next step. In the Data encryption list, select WEP.
To create a new network profile Note The HP All-in-One comes configured with a network profile with hpsetup as the SSID. However, for security and privacy HP recommends you create a new network profile on your computer as described here, and then run the Wireless Setup Wizard to detect the new network. 1. To check this, click on the AirPort icon. If Turn Airport On is available, select it to turn on AirPort. If the AirPort icon is not present, do the following: a.
Chapter 2 configuration program for your wireless LAN card, access your computer's list of programs. If you have an operating system other than Mac OS X, HP recommends that you use the configuration program that came with your wireless LAN card. To find the configuration program for your wireless LAN card, access your computer's list of programs.
e. 6. Press until Yes, my network uses WEP encryption is highlighted, and then press OK. The visual keyboard displays. If you do not want to use WEP encryption, press until No, my network does not use encryption is highlighted, and then press OK. Go to step 7. If prompted, enter your WEP key as follows. Otherwise go to step 7. a. Use the arrow buttons to highlight a letter or number on the visual keyboard, and then press OK to select it.
Chapter 2 5. 6. Install the software for a network connection, choose Add a Device, and then choose Through the network. When the installation is complete, open Printers and Faxes in the Control Panel and delete the printers for the USB installation. Network setup To change a USB connection to a wired (Ethernet) connection 1. Unplug the USB connection from the back of the HP All-in-One. 2.
3. 4. Press until View Network Settings is highlighted, and then press OK. The View Network Settings Menu appears. Do one of the following: – To display wired network settings, press until Display Wired Summary is highlighted, and then press OK. This displays a summary of the wired (Ethernet) network settings. – To display wireless network settings, press until Display Wireless Summary is highlighted, and then press OK. This displays a summary of the wireless network settings.
Chapter 2 To print the wireless test report 1. On the control panel of the HP All-in-One, press Setup. 2. Press until Network is highlighted, and then press OK. 3. Press until Wireless Network Test is highlighted, and then press OK. The Wireless Network Test prints. Change advanced network settings from the control panel settings The advanced network settings are provided for your convenience. However, unless you are an advanced user, you should not change any of these settings.
3. 4. 5. 6. Press until Advanced Setup is highlighted, and then press OK. Press until IP Settings is highlighted, and then press OK. Press until Manual is highlighted, and then press OK. Press to highlight one of the following IP settings, and then press OK. – IP Address – Subnet Mask – Default Gateway Enter your changes, and then press OK to confirm the setting.
Chapter 2 5. 6. Make any configuration changes. Close the Embedded Web Server. Use the Embedded Web Server setup wizard The network setup wizard provided in the Embedded Web Server gives you an intuitive interface to your network connection parameters. Network setup To access the Embedded Web Server setup wizard 1. Print a network configuration page to find the IP address for the HP All-in-One. 2.
(continued) Parameter Description Firmware Revision The internal networking component and device firmware revision code. Note If you call HP Support, depending on the problem, you might be asked to provide the firmware revision code. Hostname The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address.
Chapter 2 (continued) Parameter Description Subnets are specified by a subnet mask. This mask determines which of the HP All-in-One IP address bits identify the network and subnet, and which bits identify the device itself. Note It is recommended that the HP All-in-One and the computers that use it all reside on the same subnet. Default Gateway A node on a network that serves as an entrance to another network. A node in this instance can be a computer or some other device.
(continued) Parameter Description Total Packets transmitted The number of packets transmitted by the HP All-in-One without error since it has been turned on. The counter clears after the HP Allin-One is turned off. When a message is transmitted over a packetswitching network, it is broken up into packets. Each packet contains the destination address as well as the data. Total Packets received The number of packets received by the HP All-in-One without error since it has been turned on.
Chapter 2 (continued) Parameter Description Configuration Source The protocol used to assign the IP address to the HP All-in-One: ● ● ● ● Network setup DNS server AutoIP: The installation software automatically determines the configuration parameters. DHCP: The configuration parameters are supplied by a dynamic host configuration protocol (DHCP) server on the network. On small networks, this could be a router. Manual: The configuration parameters are set manually, such as a static IP address.
(continued) Description Network Name (SSID) Service Set Identifier. A unique identifier (up to 32 characters) that differentiates one wireless local area network (WLAN) from another. The SSID is also referred to as the network name. This is the name of the network to which the HP All-in-One is connected. Signal Strength (1-5) The transmitting or return signal graded on a scale of 1 to 5: Channel The channel number currently being used for wireless communication.
Chapter 2 (continued) Parameter Description A network using Shared Key authentication provides increased security by requiring users or devices to identify themselves with a static key (a hexadecimal or alphanumeric string). Every user or device on the network shares the same key. WEP encryption is used along with shared key authentication, using the same key for both authentication and encryption.
Bluetooth settings The following table describes the Bluetooth settings shown on the network configuration page. Parameter Description Device Address The hardware address of the Bluetooth device. Device Name The device name assigned to the printer, which can identify it on a Bluetooth device. Passkey A value that the user must enter in order to print via Bluetooth. Visibility Shows whether or not the HP All-in-One is visible to Bluetooth devices that are within range.
3 Fax setup After completing all the steps in the Setup Guide, use the instructions in this section to complete your fax setup. Please keep your Setup Guide for later use. In this section, you will learn how to set up the HP All-in-One so that faxing works successfully with equipment and services you might already have on the same phone line as the HP All-in-One.
Countries/regions with a parallel-type phone system (continued) Korea Latin America Malaysia Mexico Philippines Poland Portugal Russia Saudi Arabia Singapore Spain Taiwan Thailand USA Venezuela Vietnam If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone company.
Chapter 3 4. 5. 6. Fax setup 7. and another phone number with double rings to your fax calls. This allows you to tell the difference between voice and fax calls when the phone rings. Do you receive voice calls at the same phone number you will use for fax calls on the HP All-in-One? ❑ Yes, I receive voice calls. ❑ No. Please continue answering questions. Do you have a computer dial-up modem on the same phone line as the HP All-inOne? ❑ Yes, I have a computer dial-up modem. ❑ No.
Other equipment/ Recommended fax setup services sharing your fax for parallel-type phone line systems Recommended fax setup for serial-type phone systems None Case A: Separate fax line (no voice calls received) Case A: Separate fax line (no voice calls received) Case B: Set up the HP Allin-One with DSL Case B: Set up the HP Allin-One with DSL Case C: Set up the HP Allin-One with a PBX phone system or an ISDN line Case C: Set up the HP Allin-One with a PBX phone system or an ISDN line Case D: Fax wi
Chapter 3 (continued) Other equipment/ Recommended fax setup services sharing your fax for parallel-type phone line systems Recommended fax setup for serial-type phone systems Voice calls, computer dialup modem, and answering machine Case J: Shared voice/fax line with computer dial-up modem and answering machine Not applicable. Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable. (You answered Yes to questions 4, 5, and 6 only.
Case A: Separate fax line (no voice calls received) If you have a separate phone line on which you receive no voice calls, and you have no other equipment connected on this phone line, set up the HP All-in-One as described in this section. Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with a separate fax line 1.
Chapter 3 Back view of the HP All-in-One 1 Telephone wall jack 2 DSL filter and cord supplied by your DSL provider 3 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with DSL 1. Obtain a DSL filter from your DSL provider. 2. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One.
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the following: ● If you are using either a PBX or an ISDN converter/terminal adaptor, connect the HP All-in-One to the port that is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct switch type for your country/region, if possible.
Chapter 3 Case D: Fax with a distinctive ring service on the same line If you subscribe to a distinctive ring service (through your telephone company) that allows you to have multiple phone numbers on one phone line, each with a different ring pattern, set up the HP All-in-One as described in this section.
Case E: Shared voice/fax line If you receive both voice calls and fax calls at the same phone number, and you have no other office equipment (or voice mail) on this phone line, set up the HP All-in-One as described in this section. Back view of the HP All-in-One 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port 3 Telephone (optional) To set up the HP All-in-One with a shared voice/fax line 1.
Chapter 3 3. 4. Run a fax test. Do one of the following, depending on your phone system: – If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the back of the HP All-in-One, and then connect a phone to this port. – If you have a serial-type phone system, you might plug your phone directly on top of the HP All-in-One cable which has a wall plug attached to it.
To set up the HP All-in-One with voice mail 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. Note If you do not use the supplied cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 2. 3.
Chapter 3 3. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. Note If you do not use the supplied cord to connect from the telephone wall jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 4.
splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) ● Example of a parallel splitter If your computer has two phone ports, set up the HP All-in-One as described below.
Chapter 3 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. Note If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One will not be able to receive faxes. 6. 7. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: – If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes.
To set up the HP All-in-One with a shared voice/fax line with answering machine 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne. 2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on the back of the HP All-in-One.
Chapter 3 There are two different ways to set the HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. ● Fax setup ● If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back.
3. Unplug your answering machine from the telephone wall jack, and connect it to the “OUT” port on the back of your computer modem. This allows a direct connection between the HP All-in-One and your answering machine, even though the computer modem is connected first in line. Note If you do not connect your answering machine in this way, fax tones from a sending fax machine might be recorded on your answering machine, and you might not be able to receive faxes with the HP All-in-One. 4.
Chapter 3 Note You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
5 Computer with modem 6 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One on the same phone line as a computer with two phone ports 1. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne. 2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack.
Chapter 3 To set the answer mode 1. Press Setup. 2. Press to highlight Basic Fax Setup and press OK. 3. Press to highlight Auto Answer and then press OK. 4. Press to highlight On or Off, as appropriate, and then press OK. Auto Answer is on by default. When Auto Answer is on, the HP All-in-One answers calls automatically. When Auto Answer is off, the HP All-in-One does not answer calls.
4. 5. Press to highlight Distinctive Ring, and then press OK. Press to highlight the appropriate option, and then press OK. When the phone rings with the ring pattern assigned to your fax line, the HP All-inOne answers the call and receives the fax. Test your fax setup You can test your fax setup to check the status of the HP All-in-One and to make sure it is set up properly for faxing. Perform this test after you have completed setting up the HP All-in-One for faxing.
Chapter 3 Fax setup To set a default fax header from the control panel 1. Press Setup. 2. Press to highlight Basic Fax Setup and press OK. 3. Press to highlight Fax Header, and then press OK. The visual keyboard appears on the display. 4. Use the visual keyboard to enter your personal or company name. When you are finished, highlight Done on the visual keyboard, and then press OK. 5. Enter your fax number by using the numeric keypad, and then press OK.
4 Use the HP All-in-One features Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy, scanning documents, printing photos, or sending and receiving faxes You can access many HP All-in-One functions directly from the control panel, without turning on your computer. This chapter includes information about how to use the HP All-in-One for basic operations. In addition, it provides instructions about how to load paper and replace the ink cartridges.
Chapter 4 To load 10 x 15 cm (4 x 6 inch) photo paper in the photo tray 1. Raise the output tray until it goes no further. 2. Pull out the photo tray. 3. Insert the stack of photo paper into the photo tray with the short edge forward and the glossy side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you.
To load 35 mm negatives 1. Raise the lid and remove the Slide and Negative Film holder and the lid backing. Set the lid backing aside where it will not get damaged or dirty. 2. 3. Unfold the holder so that the negative film portion is on top and the film opening is on the right side. Slide the negative film into the center of the holder so that the front of the image faces away from you and appears backward. Place the holder on the glass and match the bottom edge with the bottom edge of the glass.
Chapter 4 1. Raise the lid and remove the Slide and Negative Film holder and the lid backing. Set the lid backing aside where it will not get damaged or dirty. 2. Unfold the holder so that the half with four slide openings is on top. 3. Place the holder on the glass and match the bottom edge with the bottom edge of the glass. Then, match the right tab on the top half of the holder with the right edge of the glass.
Avoid paper jams To help avoid paper jams, follow these guidelines. ● ● ● ● ● ● ● ● Remove printed papers from the output tray frequently. Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. If you are printing labels, ensure that the label sheets are no more than two years old.
Chapter 4 Note Closing the HP Digital Imaging Monitor icon in the Windows system tray can cause the HP All-in-One to lose some of its scan functionality. If this happens, you can restore full functionality by restarting your computer or by starting the HP Photosmart Software. Scan an original to a computer You can scan originals placed on the glass by using the control panel. To scan to a computer 1. Load your original print side down in the right front corner of the glass. 2. Press Scan Menu. 3.
To change print settings before reprinting your original photo a. Press OK. b. Press or to highlight a paper size, and then press OK. The paper size choices available vary depending on your country/region. Note Depending on the paper size you choose, you might be prompted to choose a layout for the photos on your pages. c. d. When the Fix Faded Original? prompt appears, highlight Yes or No as appropriate, and then press OK.
Chapter 4 To save a scan to a memory card or storage device 1. Make sure your memory card is inserted into the appropriate slot on the HP All-inOne, or a storage device is connected to the front USB port. 2. Load your original print side down in the right front corner of the glass. 3. Press the Scan Menu button. 4. Press to highlight Scan to Memory Card, and then press OK. The HP All-in-One scans the image and saves the file to the memory card or storage device in the JPEG format.
3. 4. Press to highlight Original Type. Press to highlight one of the following options, and then press OK: – If you want the HP All-in-One to automatically determine whether slides or film are loaded in the Slide and Negative Film holder, select Automatic. – If you have color negative film loaded in the Slide and Negative Film holder, select Color Negatives. – If you have slides loaded in the Slide and Negative Film holder, select Slides.
Chapter 4 – – 2. 3. 4. Bottom left: xD-Picture Card Bottom right: Memory Stick, Magic Gate Memory Stick, Memory Stick Duo (with user-supplied adapter), Memory Stick Pro Press OK to select View & Print. When you press OK, the most recent photo appears on the display. Press or to scroll through the photos on your memory card or storage device. When the photo you want to print appears, press OK. The Print menu appears. By default, 4 x 6 is highlighted.
By default, the Paper Type is set to Automatic and the Date Stamp setting is set to Off. If you want, you can change the defaults of these settings with the Set New Defaults option. Print Preview Displays a preview of what your printed page will look like. This enables you to verify your settings before printing and wasting paper and ink on potential mistakes. Print Now Prints your photos with the size and layout you selected.
Chapter 4 4. 5. 6. 7. Specify the page attributes: – Choose the paper size. – Select the orientation. – Enter the scaling percentage. Click OK. From the File menu in your software application, choose Print. The Print dialog box appears, and the Copies & Pages panel opens. Change the print settings for each option in the pop-up menu, as appropriate for your project. Note When printing a photo, you must select options for the correct paper type and photo enhancement. 8. Click Print to begin printing.
If you do not have another page to fax ➔ Press to select No. After all the pages are scanned, the HP All-in-One sends the fax. Replace the ink cartridges Follow these instructions when you need to replace ink cartridges. Note If you are installing ink cartridges in the HP All-in-One for the first time, be sure to use only the ink cartridges that came with the device. The ink in these cartridges is specially formulated to mix with the ink in the print head assembly at first-time setup.
Chapter 4 If you are replacing one of the five color ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area. 4. 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges Pull the ink cartridge toward you out of its slot to remove it. Use the HP All-in-One features Tip You can recycle low or empty ink cartridges.
5. Remove the new ink cartridge from its packaging, and then, holding it by the handle, slide the ink cartridge into the empty slot. Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 6. Press down on the gray latch until it clicks into place. 7. 8. Repeat steps 2 through 5 for each ink cartridge you are replacing. Close the ink cartridge door. The printer automatically aligns when ink cartridges are replaced.
Chapter 4 To align the printer from the control panel 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Press Setup. The Setup menu appears. 3. Press to highlight Tools, and press OK. The Tools menu appears. 4. Press to highlight Align Printer, and press OK. 5. The HP All-in-One prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. A success or failure message appears.
To clean the lid backing 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. 3. Dry the backing with a dry, soft, lint-free cloth. Caution Do not use paper-based wipes, as these might scratch the backing. 4.
Troubleshooting and support 5 Troubleshooting and support This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software. This chapter also provides warranty and support information. For support contact information, see the inside back cover of this guide.
To uninstall from a Mac and then reinstall 1. 2. 3. 4. 5. 6. 7. Disconnect the HP All-in-One from your Mac. Open the Applications:Hewlett-Packard folder. Double-click HP Uninstaller. Follow the onscreen instructions. After the software is uninstalled, restart your computer. To reinstall the software, insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive. On the desktop, open the CD-ROM and then double-click HP All-in-One Installer.
Troubleshooting and support Chapter 5 I connected the USB cable, but I am having problems using the HP All-in-One with my computer Cause The USB cable was connected before the software was installed. Connecting the USB cable before prompted can cause errors. Solution You must first install the software that came with the HP All-in-One before connecting the USB cable. During installation, do not plug in the USB cable until prompted by the onscreen instructions.
Cause There might be a problem with one or more of the ink cartridges. Solution Check that the ink cartridges are installed properly and have ink. Cause The HP All-in-One might not be turned on. Solution Look at the display on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-inOne.
Troubleshooting and support Chapter 5 The "Fax Hardware Test" failed. Solution ● Turn off the HP All-in-One by using the On button located on the control panel and then unplug the power cord from the back of the HP All-in-One. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. Note Depending how long the HP All-in-One is unplugged, the date and time might be erased.
● ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.
Troubleshooting and support Chapter 5 labeled 1-LINE on the back of the HP All-in-One and the other end to your telephone wall jack, as shown below. ● 1 Telephone wall jack 2 Phone cord supplied in the box with the HP All-in-One Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure.
● ● ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax.
Troubleshooting and support Chapter 5 Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up properly. The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. Cause The HP All-in-One is turned off. Solution Look at the display on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off.
Cause Other office equipment (such as an answering machine or a telephone) is not set up properly with the HP All-in-One.
Troubleshooting and support Chapter 5 of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. If you are still having problems faxing, set the Fax Speed to a slower rate such as Medium (14400) or Slow (9600). Cause Other equipment that uses the same phone line as the HP All-in-One might be in use.
Fax over Internet Protocol (FoIP) An ISDN service Cause The HP All-in-One might be connected to a telephone wall jack that is set up for digital phones. Solution Make sure you connect the HP All-in-One to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
Troubleshooting and support Chapter 5 You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial. You can set the pace of your dialing and respond to prompts as you dial. Cause The number you entered when sending the fax is not in the proper format. Solution Check to see that the fax number you entered is correct and in the proper format. For example, you might need to dial a "9" prefix, depending on your phone system.
1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One 3 Telephone Cause The Fax Speed setting might be set too fast. Solution Try setting the Fax Speed to Medium (14400) or Slow (9600), and then resend the fax. The HP All-in-One cannot receive faxes, but can send faxes Cause The HP All-in-One is not set up properly for faxing.
Troubleshooting and support Chapter 5 Solution If you have a computer dial-up modem on the same phone line as the HP All-inOne, check to make sure that the software that came with your modem is not set to receive faxes automatically. Modems that are set up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the HP All-in-One from receiving fax calls.
Telephone (optional) 5 Answering machine 6 Use the phone cord supplied in the box with the HP All-in-One Make sure the HP All-in-One is set to receive faxes automatically and that the Rings to Answer setting is correct. The number of rings to answer for the HP All-in-One should be greater than the number of rings to answer for the answering machine. Set your answering machine to a low number of rings and the HP All-in-One to answer in the maximum number of rings supported by your device.
Troubleshooting and support Chapter 5 One from printing faxes, review the display for information on the error condition. Also, check for the following problems: ● ● ● ● The HP All-in-One is not set up properly for faxing. There is no paper loaded in the input tray. There is a paper jam. The ink cartridge door is open. Close the ink cartridge door, as shown below: ● The print head assembly is stalled.
Note This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP All-in-One, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
Troubleshooting and support Chapter 5 Network setup troubleshooting This section addresses problems you might encounter while setting up a network. ● Wired network setup troubleshooting ● Wireless setup troubleshooting ● Network software installation troubleshooting Wired network setup troubleshooting This section addresses problems you might encounter setting up a wired network.
1. 2. Check the cable connections from the HP All-in-One to your gateway, router, or hub to ensure connections are secure. If the connections are secure, turn off the power on the HP All-in-One, and then turn it on again. Press the On button on the control panel to turn the HP All-in-One off, and press it again to turn the device on. Also, turn off the power on your router or hub, and then turn it on again.
Troubleshooting and support Chapter 5 Solution Try reinserting the cables. Or, if necessary, try a different cable. Cause The HP All-in-One is assigned an AutoIP address instead of DHCP. Solution This indicates that the HP All-in-One is not connected properly to the network. Check the following: ● ● ● Make sure all cables are connected properly and securely. If the cables are connected properly, your access point, router, or home gateway might not be sending an address.
Cause The access point (infrastructure) or computer (ad hoc) is out of range. Solution In order to establish a good signal between the HP All-in-One and access point (infrastructure) or computer (ad hoc), you might have to experiment a bit. Assuming the equipment is functioning properly, try doing the following things separately or in combination: ● ● ● If there is a long distance between your computer or access point and the HP All-in-One, move them closer together.
Troubleshooting and support Chapter 5 Solution Turn on the networked devices, such as the access point for an infrastructure network, or the computer for an ad hoc network. For more information on how to turn on the access point, see the documentation that came with your access point. Cause The HP All-in-One is not receiving a signal. Solution Move the access point and the HP All-in-One closer together. Then run the HP Allin-One Wireless Setup Wizard again. Cause You have entered the SSID incorrectly.
Error message: Invalid passphrase Cause You have entered the WPA passphrase incorrectly. Solution Use the Wireless Setup Wizard to enter the correct passphrase. Make sure it has between 8 and 63 characters, and matches the passphrase programmed in the access point (case sensitive). Error message: The access point timed out before a connection could be made Cause You are using SecureEZ setup and your access point allows only a limited amount of time for you complete the setup.
Troubleshooting and support Chapter 5 Note The HP All-in-One functionality will be limited during VPN sessions. Cause The Ethernet cable is not plugged in to the router, switch, or hub, or the cable is defective. Solution Reinsert the cables. Or, if necessary, try a different cable. Cause The HP All-in-One is assigned an AutoIP address instead of DHCP. Solution The HP All-in-One is not connected properly to the network. Check the following: ● ● ● Make sure all cables are connected properly and securely.
Gently pull the paper out of the rollers. Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 4. 5. Replace the rear door. Gently push the door forward until it snaps into place. Turn on the HP All-in-One, and then press OK to continue the current job.
Troubleshooting and support Chapter 5 One. To find out the reorder number for all the ink cartridges that the HP All-in-One supports, follow the instructions provided in this guide. For more information, see: Replace the ink cartridges Cause The ink cartridge(s) are not intended for use in this device. Solution Contact HP Support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
● ● Replace the ink cartridges Ink cartridge warranty information Non-HP ink Cause The HP All-in-One detected non-HP ink. Solution Replace the indicated ink cartridge(s). HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. Note HP cannot guarantee the quality or reliability of non-HP ink.
Troubleshooting and support Chapter 5 Solution Remove any objects that are blocking the print head assembly. To clear the print head assembly 1. Open the ink cartridge door by lifting from the front center of the device, until the door locks into place. 2. 3. 4. Remove any objects that are blocking the print head assembly, including any packing materials. Turn the HP All-in-One off, then turn it on again. Close the ink cartridge door.
Ink cartridge is missing, incorrectly installed, or not intended for your device Cause One or more ink cartridges are missing. Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and locked in place. Cause One or more of the ink cartridges are not installed or are installed incorrectly. Solution Remove and reinsert the ink cartridges and verify that they are fully inserted and locked in place.
Troubleshooting and support Chapter 5 Support process If you have a problem, follow these steps: 1. 2. Check the documentation that came with the HP All-in-One. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features: – – – – 3.
6 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. System requirements Software system requirements are located in the Readme file. Paper specifications This section contains information about paper tray capacities and paper sizes. Type Paper weight Paper tray* Output tray† Photo tray* Plain paper 20 to 24 lb. (75 to 90 gsm) Up to 100 (20 lb. paper) 50 (20 lb. paper) n/a Legal paper 20 to 24 lb.
Chapter 6 Copy specifications ● ● ● ● ● Copy resolution up to 4800 x 4800 Digital image processing Up to 50 copies from original (varies by model) Zoom to 400%, fit to page (varies by model) Copy speeds: black-and-white copies up to 32 copies per minute, color copies up to 31 copies per minute Technical information Scan specifications ● ● ● ● ● ● Image editor included Integrated OCR software automatically converts scanned text to editable text (if installed) Twain-compliant interface Resolution: up to
Environmental specifications ● ● ● ● ● ● Recommended operating temperature range: 15º to 30º C (59º to 86º F) Allowable operating temperature range: 5º to 40º C (41º to 104º F) Humidity: 20% to 80% RH non-condensing Non-operating (Storage) temperature range: –40º to 60º C (–40º to 140º F) In the presence of high electromagnetic fields, it is possible the output from the HP All-in-One may be slightly distorted HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected
Chapter 6 Technical information Warranty 108 HP Photosmart C7100 All-in-One series
Index Symbols/Numerics 10 x 15 cm photo paper load 57 specifications 105 4 x 6 inch photo paper, load 57 802.11 wireless, configuration page 29 802.3 wired, configuration page 27 A access point connection 13 access point HW address 32 ad hoc network 16 admin password 27 ADSL. See DSL advanced network settings 24 after the support period 104 AirPort 14 align printer 71 answer ring pattern 42, 54 answering machine fax tones recorded 90 set up with fax 48, 49 authentication type 31 B base station.
troubleshoot 77 voice mail, set up 44, 51 fax problems fax tones recorded 90 receiving 81, 87 sending 81, 85, 86 film change original type 64 load 58 scan 64 firmware version 27 G gateway, default setting 28, 29 general information, configuration page 26 glass clean 72 H hardware address 29 hardware address (802.
Index stalled 101 print head, blocked 77 printer found screen, Windows 12 printer, align 71 R radio, turn off 23 receive fax auto answer mode 53 rings to answer 54 regulatory notices regulatory model identification number 107 reinstall software 74 replace ink cartridges 69 reports fax test failed 77 restore network defaults 23 right arrow 6 rings to answer 54 RJ-45 plug 10 rotate button 6 router 10 S save scanned image 62 scan button 6 change original type 64 documents 61 from control panel 62 negatives 64
wireless setup wizard 92, 94 troubleshooting No TCP/IP 93, 97 Printer not Found 93 unable to discover device 92 using a cable modem without a router 94 U uninstall software 74 upgrade to network 21 URL 26 USB cable installation 76 V visibility (Bluetooth) 33 voice mail set up with fax 44, 51 W wall jack test, fax 78 warranty 104 WEP key, setup 18 wireless radio, turn off 23 setup wizard, troubleshoot 92, 94 status 30 troubleshoot 97 wireless router 10 Z zoom button 7 112 HP Photosmart C7100 All-in-One ser
