HP Photosmart C5500 All-in-One series Windows Help
HP Photosmart C5500 All-in-One series
1 HP Photosmart C5500 All-in-One series Help........................................................................7 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................9 Control panel overview.............................................................................................................10 Control panel features...............................................................................
Load paper...............................................................................................................................37 Load full-size paper or small-size photo paper...................................................................37 Load postcards, Hagaki, or index cards.............................................................................40 Load envelopes..................................................................................................................
Contents 9 Use the scan features Scan an image..........................................................................................................................81 Scan an original to a computer...........................................................................................81 Scan an original to a memory card.....................................................................................82 Edit a scanned image..........................................................................
Contents 12 Maintain the HP All-in-One Work with print cartridges.........................................................................................................97 Handle the print cartridges.................................................................................................98 Check the estimated ink levels...........................................................................................98 Replace the print cartridges...........................................................
Memory card troubleshooting.................................................................................................162 The Attention light blinks when I insert my memory card or storage device.....................163 The product does not read the memory card...................................................................164 The photos on the memory card do not transfer to my computer.....................................165 Photos in a connected digital camera with PictBridge do not print........
Contents Environmental product stewardship program.........................................................................278 Paper use.........................................................................................................................278 Plastics.............................................................................................................................279 Material safety data sheets......................................................................................
HP Photosmart C5500 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • • • “HP All-in-One overview” on page 9 “Find more information” on page 17 “Finish setting up the HP All-in-One” on page 19 “How do I?” on page 31 “Load originals and load paper” on page 33 “Print from your computer” on page 51 “Use the photo features” on page 71 “Use the scan features” on page 81 “Use the copy features” on page 85 “Use the reprint features” on page 93 “Maintain the HP All-in-One”
Chapter 1 HP Photosmart C5500 All-inOne series Help 8 HP Photosmart C5500 All-in-One series Help
2 HP All-in-One overview Use the HP All-in-One to print documents or photos from your computer, print photos directly from a memory card or storage device, scan documents or photos, make copies, or print directly on the surface of specially coated CDs and DVDs. HP papers that are specifically designed for the type of project you are printing produce the best results.
Chapter 2 (continued) Label Description 6 Paper tray extender (also referred to as the tray extender) 7 CD/DVD holder storage 8 CD/DVD holder 9 Main input tray (also referred to as the input tray) 10 Photo tray 11 CD/DVD access door 12 Print cartridge door 13 Glass 14 Lid backing 15 Rear door 16 Rear USB port 17 Power connection* * Use only with the power adapter supplied by HP.
Label Icon Name and Description 1 Color graphics display (also referred to as the display): Displays menus, photos, and messages. The display can be pulled up and angled for better viewing. 2 Home: Returns to the Home screen (the default screen when you turn on the product). 3 Menu: Presents a set of options related to the current display. 4 Back: Returns to the previous screen on the display. 5 OK: Selects a menu setting, value, or photo on the display.
Chapter 2 Display icons The following icons can appear at the top right side of the display to provide important information about the HP All-in-One. Icon Purpose Shows that the ink level in all the print cartridges is 50% or more. Shows that one or more of the print cartridges are low on ink. You should replace the print cartridge when the print quality is no longer acceptable. Shows that an unknown print cartridge is inserted. This icon might appear if a print cartridge contains non-HP ink.
Lighter/Darker Preview Crop Paper Size Paper Type Margin Shift Enhancements Set as New Defaults Photo Menu The following options are available when you select Photo from the Home screen or insert a memory card. Create View & Print Save Scan Menu The following options are available when you press Start Scan on the control panel or select Scan from the Home screen.
Chapter 2 (continued) Insert Print Cartridges Load Printable CD/DVD Load Paper in Photo Tray Load Paper in Main Tray Load Original on Scanner How Do I... Error Messages General Troubleshooting Use Memory Card Get Support Enter text using the visual keyboard You can enter text or symbols by using the visual keyboard that automatically appears on the display when you need to enter text. For example, the visual keyboard automatically appears when you are setting up the Bluetooth device name.
For more information on using the HP Photosmart Software: • Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top. If you do not see the HP Photosmart Software Help contents book at the top of the Contents panel, access the software help through the HP Solution Center.
Chapter 2 Overview 16 HP All-in-One overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Start Here guide The Start Here guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Start Here guide in order. If you have problems during setup, check the Start Here guide for troubleshooting information, or see “Troubleshooting” on page 119 in this onscreen Help.
Chapter 3 Find more information 18 Find more information
Finish setting up the HP All-inOne After you have completed the steps in your Start Here guide, refer to this section to help you finish setting up the HP All-in-One. This section contains important setup-related information for your product.
Chapter 4 Finish setup 5. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK. The Preferences menu reappears. 6. Press the down arrow button to highlight Set Country/Region, and then press OK. 7. Press the down arrow button to scroll through the countries/regions. When the country/region you want to use is highlighted, press OK. 8. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK.
3. Press the down arrow button to highlight Enable Faster Browsing, and then press OK. 4. Press the down arrow or the up arrow button to highlight On or Off, and then press OK. When you turn off the HP All-in-One, it goes into Energy Save mode by default. This makes the product more energy efficient, but also means it can take longer than expected to turn the product on. If you want to reduce the start-up time, you can turn off the Energy Save mode. NOTE: This feature is on by default.
Chapter 4 You can perform this process from the control panel only. To restore the factory defaults 1. Press Setup. Finish setup 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Restore Factory Defaults, and then press OK. The factory default settings are restored. Play a slideshow on the display You can set up the HP All-in-One to play a slideshow on the display, similar to a screensaver on a computer, when you are not using the product.
2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Tips Slideshow, and then press OK. 4. Press the down arrow or the up arrow button to highlight On or Off, and then press OK. The HP All-in-One comes equipped with a rear USB 2.0 High Speed port for connection to a computer. If you use a USB cable to connect the HP All-in-One to a computer on a network, you can set up printer sharing on your computer.
Chapter 4 Some Bluetooth products exchange device addresses when they communicate with each other, so you might also need to find out the device address of the HP All-in-One in order to establish a connection. To find out the device address of the product 1. Insert the HP Bluetooth Adapter into the front USB port. 2. Press Setup. Finish setup 3. Press the down arrow button until Bluetooth is highlighted, and then press OK. 4.
NOTE: The purpose of installing the software is to make sure the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the product, install the USB connection first. For more information, see the Start Here guide. However, if you do not want a USB connection, select Directly to the computer on the Connection Type screen.
Chapter 4 This section contains the following topics: • • • • View and print Bluetooth settings Change the device name Set Bluetooth security for the HP All-in-One Reset Bluetooth settings on the HP All-in-One View and print Bluetooth settings Finish setup You can view and print the Bluetooth settings for the HP All-in-One through the HP Allin-One control panel. To view and print Bluetooth settings 1. Press Setup. 2. Press the down arrow button until Bluetooth is highlighted, and then press OK. 3.
2. Press the down arrow button until Bluetooth is highlighted, and then press OK. 3. Press the down arrow button until Device Name is highlighted, and then press OK. NOTE: The product ships with the predefined name of Photosmart C5500. 4. Use the visual keyboard to enter a new name. 5. When you have finished entering a name for the product, press OK. The name you entered will appear on your Bluetooth device when you connect to the product to print. 6. Press OK to exit the Setup menu.
Chapter 4 To set the product to require passkey authentication 1. Press Setup. Finish setup 2. Press the down arrow button until Bluetooth is highlighted, and then press OK. 3. Press the down arrow button until Passkey is highlighted, and then press OK. 4. Use the visual keyboard to enter a new passkey. NOTE: The passkey must be 1 to 4 characters long, and can only consist of numbers. 5. When you have finished entering your passkey, press OK to view the Bluetooth menu. 6.
NOTE: Only select Reset Bluetooth if you want all of the HP All-in-One Bluetooth settings returned to factory defaults. 2. Press the down arrow button until Bluetooth is highlighted, then press OK. 3. Press the down arrow button until Reset Bluetooth is highlighted, then press OK. Connect to a Bluetooth® device 29 Finish setup To reset the Bluetooth settings 1. Press Setup.
Chapter 4 Finish setup 30 Finish setting up the HP All-in-One
How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies.
Chapter 5 How do I? 32 How do I?
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. In addition, the HP All-in-One enables you to load and print directly on the surface of specially coated CDs and DVDs. By default, the HP All-in-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 3. Close the lid. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. Whenever you change paper types or sizes, remember to change those settings.
fingerprints, and humidity. Your prints have a look and feel comparable to a storeprocessed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch) (with or without tabs), and 13 x 18 cm (5 x 7 inch). HP Advanced Photo Paper is marked on the nonprinting corners with the following symbol: HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film make your color presentations vivid and even more impressive.
Chapter 6 HP Inkjet-Printable CD/DVD Discs HP Inkjet-Printable CD and DVD optical discs are offered in both white and silver matte finishes. Personalize CDs and DVDs with titles, graphics, or photos by printing directly on the discs. HP Iron-On Transfers HP Iron-On Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos.
Additional papers to avoid when copying • Envelopes. • Transparency film other than HP Premium Inkjet Transparency Film. • Iron-On Transfers. • Greeting card paper. Load paper This section describes the procedure for loading different types and sizes of paper into the HP All-in-One for your copies or printouts. TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag.
Chapter 6 2. Slide the paper-width guide to its outermost position. 3. Insert the stack of paper into the main input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the product is idle and silent when you load paper into the main input tray. If the product is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the product might not be in place.
5. Lower the output tray. Pull the tray extender towards you, as far as it will go. Flip the paper catch at the end of the tray extender to open the extender the rest of the way. NOTE: When you use legal-size paper, leave the tray extender closed. To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the photo tray lid. Load originals and load paper 2. Slide the paper-width guide to its outermost position.
Chapter 6 3. Insert the stack of photo paper into the photo tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. 4. Slide the paper-width guide inward until it stops at the edge of the paper.
To load postcards, Hagaki, or index cards in the photo tray 1. Raise the photo tray lid. 2. Slide the paper-width guide to its outermost position. 4. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the photo tray; make sure the stack of cards fits within the photo tray and is no higher than the top of the paper-width guide. Load paper 41 Load originals and load paper 3.
Chapter 6 5. Lower the photo tray lid. Load envelopes You can load one or more envelopes into the main input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes. To load envelopes 1. Raise and hold the output tray in the open position.
3. Slide the paper-width guide to its outermost position. 4. Insert one or more envelopes into the far-right side of the main input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. 5. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the main input tray; make sure the stack of envelopes fits within the main input tray and is not higher than the top of the paper-width guide.
Chapter 6 6. Lower the output tray. Related topics “Print a group of addresses on labels or envelopes” on page 67 Load other types of paper The following types of paper are designed for special projects. Create your project in the HP Photosmart Software or another application, set the paper type and size, and then print. HP Premium Inkjet Transparency Film ▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first.
• • “Reverse an image for iron-on transfers” on page 66 “Print a group of addresses on labels or envelopes” on page 67 Load a CD/DVD In addition to printing on paper, the HP All-in-One enables you to print directly on the surface of specially coated CDs and DVDs for print jobs started from a connected computer. You can design and create a custom label for your CD or DVD using the software that came with the HP All-in-One. You can then print the label on your printable CD or DVD media.
Chapter 6 4. Lower the CD/DVD tray. The CD/DVD tray is located just below the control panel. When in its lowered position, the CD/DVD tray sits on top of the output tray. 5. Push the CD/DVD holder into the product until the green lines on the CD/DVD holder line up with the green lines on the CD/DVD tray, and then press OK. Load originals and load paper NOTE: The product pulls the CD/DVD holder while printing on the media. 6.
To load a small-size (80 mm) CD/DVD on the CD/DVD tray 1. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from the wall. 2. Carefully remove the CD/DVD holder from the storage area below the main paper tray. 3. Securely snap the inkjet printable media onto the CD/DVD holder with the printable side up. Load originals and load paper NOTE: The CD/DVD should be placed on the ring at the end of the holder with the arrows. 4. Flip the CD/DVD holder ring over the CD/DVD.
Chapter 6 5. Lower the CD/DVD tray. The CD/DVD tray is located just below the control panel. When in its lowered position, the CD/DVD tray sits on top of the output tray. 6. Push the CD/DVD holder into the product until the green lines on the CD/DVD holder line up to the green lines on the CD/DVD tray. Load originals and load paper NOTE: The product pulls the CD/DVD holder while printing on the media. 7. After printing, make sure you insert the CD/DVD holder back into the storage area.
Avoid paper jams To help avoid paper jams, follow these guidelines. • • • • • • • • Remove printed papers from the output tray frequently. Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. If you are printing labels, ensure that the label sheets are no more than two years old.
Chapter 6 Load originals and load paper 50 Load originals and load paper
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper Type drop-down list, select the type of paper that you have loaded. 7.
3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page.
Chapter 7 To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6.
• • Presentation Printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages manually.
Chapter 7 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.
3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Size list, click More, and then select the size of photo paper loaded in the photo tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 7.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate photo paper type. 7. In the Resizing Options area, from the Size drop-down list, select More. Then, select the appropriate paper size.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in Maximum dpi mode 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
Chapter 7 Related topics “Load a CD/DVD” on page 45 Print on both sides of the page You can print two-sided pages with the HP All-in-One manually. When printing two-sided pages, make sure to use paper that is thick enough so that images do not show through to the other side. To print on both sides of the page 1. Load paper into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4.
• For binding on the side like a book or magazine, click to clear the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other left-to-right. This ensures that the top of the page is always at the top of the sheet when you turn the pages in your bound document. 1 3 5 8. Click OK, and then click Print or OK in the Print dialog box. The product begins printing.
Chapter 7 6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list. 7. Select the binding edge from the Booklet layout is list, as appropriate for your language. • If your language reads left-to-right, click Left edge binding. • If your language reads right-to-left, click Right edge binding. The Pages per sheet box is automatically set to two pages per sheet. 8. Click OK, and then click Print or OK in the Print dialog box. The product begins printing.
Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
Chapter 7 A better way is to print the document in reverse order so that the pages are stacked correctly. TIP: Set this option as a default setting so you do not have to remember to set it every time you print a multiple-page document. To print a multiple-page document in reverse order 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4.
3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Features tab. 5. In the Paper Type drop-down list, click More, and then select HP Iron-on Transfer from the list. 6. If the selected size is not what you want, click an appropriate size in the Size list. 7. Click the Advanced tab. 8. In the Features area, select the Mirror Image check box. 9.
Chapter 7 To print a group of addresses on labels or envelopes 1. Print a test page on plain paper first. 2. Place the test page on top of the label sheet or envelope, and hold both up to the light. Check the spacing for each block of text. Make adjustments as needed. 3. Load the labels or envelopes into the main input tray. CAUTION: Do not use envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. 4.
7. In the Poster Printing drop-down list, click either 2x2 (4 sheets), 3x3 (9 sheets), 4x4 (16 sheets), or 5x5 (25 sheets). This selection tells the product to enlarge your document so that it fits on 4, 9, 16, or 25 pages. If your originals are of multiple pages, each of those pages will be printed on 4, 9, 16, or 25 pages. For example, if you have a one-page original and you select 3x3, you will get 9 pages; if you select 3x3 for a two-page original, 18 pages will print. 8.
Chapter 7 3. Double-click the product icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled.
8 Use the photo features You can print photos by connecting a PictBridge-compatible digital camera directly to the front USB port. When you print from a digital camera, the printer uses the settings that you selected on the camera. For more information, see the documentation that came with the camera.
Chapter 8 Photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital Mini, Secure Digital High Capacity (SDHC), TransFlash MicroSD Card (adapter required), or xD-Picture card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) To i
To print photos 1. Load photo paper in the appropriate input tray. • Load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray. • Load full-size photo paper in the main input tray. 2. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. NOTE: If there are camera-selected photos on the memory device, the DPOF Found screen appears. Select Yes to print the camera-selected photos, or select No to browse through the photos on the memory device.
Chapter 8 Create special projects from your photos The HP All-in-One enables you to create special projects from your photos, including: • • • • Photo albums Panorama prints Wallet-size photos Passport-size photos Photos To create special projects 1. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. NOTE: If there are camera-selected photos on the memory device, the DPOF Found screen appears.
To save photos 1. Insert a memory card into the appropriate slot on the product or connect a storage device to the front USB port. 2. Press the right arrow button until Save is highlighted, and then press OK. 3. Follow the onscreen prompts on your computer to save the photos to your computer.
Chapter 8 NOTE: The HP All-in-One automatically adjusts the rotation so photos print properly on the page. When printing more than one, the photos are oriented to fit a maximum number of photos on the page. To rotate a photo 1. Press the Menu button on the photo selection screen. Photos 2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Rotate, and then press OK. 3. Press the right arrow button repeatedly to rotate the image clockwise in 90 degree increments. 4.
4. Press the arrows on the directional pad to pan around the photo and select a specific area to print. 5. Press OK to crop the photo. Related topics • “Print photos” on page 72 • “Make reprints of your photos” on page 93 The HP All-in-One is set up, by default, to enhance your photos automatically when you print them.
Chapter 8 2. In the Edit Photos menu, press the up arrow or down arrow button until Frame is highlighted, and then press OK. 3. Press the left arrow or right arrow button to scroll through the frames. 4. When the frame you want is highlighted, press OK. The selected frame is applied to the photo and shown by itself on the display.
2. In the Edit Photos menu, press the up arrow or down arrow button to highlight Color Effect, and then press OK. 3. Press the up arrow or down arrow button to select one of the following color effect options, and then press OK: Does not apply any special color effects to your photo. Black & White Prints the photo in black and white. Sepia Applies brown tones, similar to photos produced in the early 1900s, to your photo. Antique Applies brown tones along with some pale colors to your photo.
Chapter 8 Photos 80 Use the photo features
9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • • • • • Scan text from an article into your word processor and quote it in a report. Print business cards and brochures by scanning a logo and using it in your publishing software.
Chapter 9 NOTE: When scanning, the HP Photosmart Software enables you to save an image in the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. To scan to a computer 1. Load your original print side down on the right front corner of the glass. Scan 2. Press Start Scan on the control panel. 3. Press the down arrow button to highlight Scan to Computer, and then press OK. 4. The Scan To menu appears on the display.
To save a scan to the memory card or storage device 1. Make sure your memory card is inserted into the appropriate slot on the product, or a storage device is connected to the front USB port. 2. Load your original print side down on the right front corner of the glass. Scan 3. Press Start Scan. 4. Press the down arrow button to highlight Scan to Memory Card or Scan to USB Flash Drive, and then press OK. The product scans the image and saves the file to the memory card or storage device in the JPEG format.
Chapter 9 Stop scanning To stop scanning ▲ Press Cancel on the control panel.
10 Use the copy features The HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the darkness of the copy, and use special features to make high-quality copies of photos, including borderless copies.
Chapter 10 2. Load your original print side down on the right front corner of the glass. 3. Press Start Copy Black or Start Copy Color to begin copying. Preview your copy job After changing settings on the HP All-in-One for making a copy, you can preview an image of the expected output on the display before starting the copy. NOTE: To ensure an accurate preview, change the paper size and type to reflect the actual paper you have loaded in the input tray.
This section contains the following topics: • • • • • Set the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Adjust the lightness and darkness of your copy Set the number of copies You can set the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software. This task explains how to set the number of copies from the control panel only. To set the number of copies from the control panel 1.
Chapter 10 3. Press the down arrow button to highlight Paper Type, and then press OK. 4. Press the down arrow button until the appropriate paper type appears, and then press OK. Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray.
To change the copy quality from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings. 3. Press the down arrow button to highlight Quality, and then press OK. 4. Press the up arrow or down arrow button to select a copy quality, and then press OK. Adjust the lightness and darkness of your copy You can use the Lighter/Darker option to adjust the contrast of the copies you make. To adjust the copy contrast from the control panel 1.
Chapter 10 NOTE: The settings you specify here are only saved on the product. They do not adjust the settings in the software. You can save your most frequently used software settings by using the HP Photosmart software. Perform special copy jobs In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs such as cropping and resizing originals. NOTE: If you want to copy a photo, use the Reprints features.
3. Press the down arrow button to highlight Size, and then press OK. 4. Press the up arrow or down arrow button to highlight the appropriate copy size, and then press OK. Crop an original After changing settings on the HP All-in-One for making a copy, you can use the crop feature to specify a particular area of the original to copy. To crop your copy from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings. 3.
Chapter 10 To shift the margin for your copy from the control panel 1. Press OK when Copy is highlighted on the Home Screen. 2. Press the Menu button to select Copy Settings. 3. Change copy settings on the product to accurately reflect the copy you want to make. 4. Press the down arrow button to highlight Margin Shift, and then press OK. 5. Press the up arrow button to highlight On, and then press OK.
11 Use the reprint features The HP All-in-One enables you to make reprints of photographic originals placed on the glass. This section contains the following topics: • • Make reprints of your photos Edit a photo before reprinting Make reprints of your photos You can scan a printed copy of a photo to make reprints in a variety of sizes, up to the size of letter or A4 paper. By default, the HP All-in-One is set to detect the type of paper you are using automatically.
Chapter 11 To fix a faded original photo when making a reprint 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Fix Faded Original, and then press OK. 3. Press the up arrow or down arrow button to highlight Yes, and then press OK.
To crop a photo 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photo menu, press the up arrow or down arrow button to highlight Crop, and then press OK. 3. Press the Zoom in button or the Zoom out button to zoom closer to or farther away from the subject of the photo. An outline appears on the photo to show you an approximate view of the area that will print. 4. Press the arrows on the directional pad to pan around the photo and select a specific area to print. 5.
Chapter 11 Apply special color effects to your photos You can apply special color effects to a photo so that it prints with a sepia, hand-tinted, or black-and-white finish. To change the color effects 1. Press the Menu button on the reprint selection screen. 2. In the Edit Photos menu, press the up arrow or down arrow button to highlight Color Effect, and then press OK. 3.
The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 12 Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges. Maintain the HP All-in-One 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the print cartridges carefully.
To check the ink levels from the control panel 1. Press Setup. 2. Press the down arrow button to highlight Tools, and then press OK. 3. Press the down arrow button to highlight Display Ink Gauge, and then press OK. The product displays a gauge that shows the estimated ink levels of all cartridges installed. 4. Press any button to return to the Tools menu. To check the ink levels from the HP Photosmart Software 1.
Chapter 12 NOTE: At this time, some portions of the HP Web site are available in English only. Maintain the HP All-in-One Choose the right cartridge combination Choose the best combination of cartridges for your print job: • • Everyday printing: Use a black cartridge along with a tri-color cartridge. Color photos: Use a photo cartridge along with a tri-color cartridge. To replace the print cartridges 1. Make sure the product is turned on.
Maintain the HP All-in-One If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges TIP: If you are removing the black print cartridge in order to install the photo print cartridge, store the black print cartridge in the print cartridge protector or an airtight plastic container. 5.
Chapter 12 Maintain the HP All-in-One 6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot. Make sure you push the print cartridge in firmly until it snaps into place. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black or photo print cartridge, slide it into the right slot. 7. Close the print cartridge door. 8. When prompted, press OK.
Use a photo print cartridge You can optimize the quality of the color photos you print and copy with the HP All-inOne by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place. With the tri-color print cartridge and photo print cartridge installed, you have a six-ink system, which provides enhanced quality color photos. When you want to print regular text documents, swap the black print cartridge back in.
Chapter 12 To insert a print cartridge into the print cartridge protector ▲ Place the print cartridge into the print cartridge protector at a slight angle and snap it securely into place. Maintain the HP All-in-One To remove the print cartridge from the print cartridge protector ▲ Press down on the top of the print cartridge protector to release the print cartridge, and then gently remove the print cartridge out of the print cartridge protector.
Use the ink-backup mode to operate the HP All-in-One with only one print cartridge. The ink-backup mode is initiated when a print cartridge is removed from the print cartridge carriage. During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as copying or printing from a memory card). NOTE: When the HP All-in-One operates in ink-backup mode, a message is displayed on screen.
Chapter 12 This section contains the following topics: Maintain the HP All-in-One • • • • Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles Align the print cartridges The product aligns the cartridges every time a new print cartridge is installed. You can also align the print cartridges to help resolve print quality issues. Aligning the print cartridges ensures high-quality output.
NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services.
Chapter 12 5. The product prints a test page, aligns the printhead, and calibrates the printer. Recycle or discard the page. Maintain the HP All-in-One NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. A success or failure message appears. 6. Press OK to continue. To clean the print cartridges from the HP Photosmart Software 1.
Make sure you have the following materials available: Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product.
Chapter 12 8. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. Maintain the HP All-in-One 1 Copper-colored contacts 2 Ink nozzles (do not clean) 9. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place.
Maintain the HP All-in-One 10. Repeat if necessary for the other print cartridge. 11. Gently close the print cartridge door and plug the power cord into the back of the product. Related topics • “Clean the area around the ink nozzles” on page 111 • “Replace the print cartridges” on page 99 Clean the area around the ink nozzles If the product is used in a dusty environment, a small amount of debris might accumulate inside the product. This debris can include dust, hair, carpet, or clothing fibers.
Chapter 12 To clean the area around the ink nozzles 1. Make sure the product is turned on. Maintain the HP All-in-One CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door. The print carriage moves to the far right side of the product. 3.
1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area Maintain the HP All-in-One 7. Clean the face and edges around the ink nozzle area with the swab, as shown below. CAUTION: Do not clean the nozzle plate. 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 9. Repeat if necessary for the other print cartridge. 10.
Chapter 12 Related topics “Clean the print cartridges” on page 107 Maintain the HP All-in-One Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your product, including your print cartridges. To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 3.
Clean the HP All-in-One To ensure that your copies and scans remain clear, you might need to clean the glass and lid backing. You might also want to dust the exterior of the HP All-in-One. TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones (Q6260A) that provides everything needed to safely clean your HP device. For more information, go to: www.shopping.hp.com/accessories-store/printer.
Chapter 12 Maintain the HP All-in-One To clean the lid backing 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Wash the backing gently to loosen debris. Do not scrub the backing. 3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4.
13 Shop for ink supplies For a list of print cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your product and purchase print cartridges.
Chapter 13 Shop for ink supplies 118 Shop for ink supplies
14 Troubleshooting This section contains the following topics: • • • • • • • • • • View the Readme file Setup troubleshooting Paper jams Print quality troubleshooting Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting CD/DVD print troubleshooting Errors View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems.
Chapter 14 This section contains the following topics: • • • • • • • • • • • The product will not turn on I connected the USB cable, but I am having problems using the product with my computer After setting up the product, it does not print The display shows the wrong language The wrong measurements are showing in menus on the display When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens The Minimum System Checks screen appears A red X appears on the USB connect prompt I received a mes
Solution 1: Make sure you use the power cord that came with the product • • • 1 Power connection 2 Power cord and adapter 3 Power outlet If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet.
Chapter 14 Solution 3: Press the On button more slowly Solution: The product might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the product to turn on. If you press the On button again during this time, you might turn the product off. CAUTION: If the product still does not turn on, it might have a mechanical failure. Unplug the product from the power outlet. Contact HP support for service. Go to: www.hp.com/support.
of your computer and the other into the back of the product. You can connect to any USB port on the back of your computer. For more information on installing the software and connecting the USB cable, see the Start Here guide that came with the product. Cause: The USB cable was connected before the software was installed. Connecting the USB cable before you are prompted can cause errors. After setting up the product, it does not print Try the following solutions to resolve the issue.
Chapter 14 If this did not solve the issue, try the next solution. Solution 3: Press the On button to turn on the product Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product might not have been turned on. If this did not solve the issue, try the next solution.
7. Press the down arrow button to scroll through the countries/regions. When the country/region you want to use is highlighted, press OK. 8. When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK. Cause: You might have selected the incorrect language when setting up the product. The wrong measurements are showing in menus on the display Solution: Change the country/region setting.
Chapter 14 When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Solution: If the installation does not run automatically, you can start it manually. To start the installation from a Windows computer 1. From the Windows Start menu, click Run (or click Accessories, and then Run). 2. In the Run dialog box, enter d:\setup.exe, and then click OK. If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.
3. Verify that the USB cable and power cord are plugged in. 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. I received a message that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product.
Chapter 14 c. Remove all the items that are related to the HP Photosmart Software. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
h. Click Apply, and then click Close. NOTE: If you receive a message stating Access is denied while making changes, click OK and continue. The message will not prevent you from making the changes. i. Click Restart to apply the changes to the computer during the next restart. After the computer restarts, the You’ve used system configuration utility to make changes to the way windows starts message appears. j. Click the check box next to Do not show this message again. 4.
Chapter 14 The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C5500 All-in-One series, and then clicking Product Registration. Cause: The registration screen did not launch automatically. The registration screen did not launch automatically.
When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Paper jams To help avoid paper jams, follow these guidelines: • • • • • • • Remove printed papers from the output tray frequently. Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
Chapter 14 To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3.
• • • • Always hold photo paper by the edges. Fingerprints on photo paper can reduce print quality. Do not use paper that is heavily textured. It can cause graphics or text to print improperly. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity.
Chapter 14 HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.
If this did not solve the issue, try the next solution. Solution 4: Check to see if the product is in ink-backup mode Solution: Check to see if the the product is printing in ink-backup mode, with only one print cartridge installed. If the product is in ink-backup mode, text and photo quality will differ from those printed when using both print cartridges. If you are satisfied with the print quality, continue printing in ink-backup mode. Or, replace the missing print cartridge.
Chapter 14 NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.
Chapter 14 self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: • • • “Check the estimated ink levels” on page 98 “Print a self-test report” on page 114 “Clean the print cartridges” on page 107 Cause: The print cartridges needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution.
For more information, see: • • “Recommended papers for printing and copying” on page 34 “Information on paper” on page 132 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 2: Use a higher print quality setting Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Chapter 14 Solution 1: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: “Load paper” on page 37 Cause: The paper was not loaded correctly. If this did not solve the issue, try the next solution. Solution 2: Use a higher print quality setting Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges.
Chapter 14 Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Solution 4: Clean the glass Solution: Clean the glass and lid backing. For more information, see: • • “Clean the lid backing” on page 115 “Clean the glass” on page 115 Cause: Debris might be stuck on the glass or on the back of the document lid; this causes poor copy quality and slows down processing. If this did not solve the issue, try the next solution. Solution 5: Check the print catridges Solution: Check the estimated ink levels in the print cartridges.
Chapter 14 Printouts seem blurry or fuzzy Try the following solutions if your printout is not sharp or unclear. TIP: After reviewing the solutions in this section, you can go to HP's Web site to see if there is additional troubleshooting help. For more information, go to: www.hp.com/ support. • • • Solution 1: Check the print settings Solution 2: Use a higher quality image Solution 3: Print the image in a smaller size Solution 1: Check the print settings Solution: Check the print settings.
Cause: The image was printed in a larger size. Printouts have vertical streaks Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Chapter 14 Solution 3: Ensure that the rear door is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was not securely installed. Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout.
Paper is not picked up from the input tray Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 To clean the rollers 1. Turn off the product and remove the power cord. 2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it. 4. Clean the rubber rollers to remove any dust or dirt buildup. 5. Replace the rear door. Gently push the door forward until it snaps into place. 6.
Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. TrueType icon OpenType icon Cause: The font was a custom size. Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed.
Chapter 14 Envelopes print incorrectly Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Cause: Printing a borderless image from a non-HP software application produced unexpected results. The product is not responding Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: printing. The printer driver status might have changed to either offline or stop To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. If this did not solve the issue, try the next solution.
If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something. CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
Chapter 14 Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. The product prints meaningless characters Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 1: Turn on the product Solution: Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 2: Load paper in the input tray Solution: Load paper in the input tray.
Chapter 14 Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check the product display to see if there are any messages. Cause: The product was busy with another task. If this did not solve the issue, try the next solution. Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue after it has been cancelled.
Solution 9: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
Chapter 14 The margins are not printing as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
If this did not solve the issue, try the next solution. Solution 4: Load a stack of envelopes correctly in the input tray Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing up and to the left. Make sure that you remove all paper from the input tray before loading the envelopes. For more information, see: “Load envelopes” on page 42 Cause: A stack of envelopes was loaded incorrectly.
Chapter 14 Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports.
If this did not solve the issue, try the next solution. Solution 4: Try printing with borders Solution: Try printing with borders by turning off the borderless option. For more information, see: “Print a borderless image” on page 58 Cause: Borderless printing was enabled. By selecting the Borderless option, your printed photo was enlarged and centered to fit the printable area of the page.
Chapter 14 covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The protective plastic tape was only partially removed from the print cartridge.
• • The photos on the memory card do not transfer to my computer Photos in a connected digital camera with PictBridge do not print My memory card no longer works in my digital camera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format. For more information, see the documentation that came with your digital camera. Cause: You formatted the card on a Windows XP computer.
Chapter 14 Solution 2: Remove the additional memory card Solution: at a time. Remove one of the memory cards. You can use only one memory card For more information, see: “Insert a memory card” on page 71 Cause: You had inserted more than one memory card. The product does not read the memory card Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Solution 3: Remove the additional memory card Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: You had inserted more than one memory card. If this did not solve the issue, try the next solution.
Chapter 14 If this did not solve the issue, try the next solution. Solution 2: Turn on the product Solution: Cause: Turn on the product. The product was turned off. If this did not solve the issue, try the next solution. Solution 3: Turn on the computer Solution: Cause: Turn on the computer The computer was turned off. If this did not solve the issue, try the next solution.
Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 • • • • Scanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missing The scan feature does not work Scan halts Solution: Turn off the product and then turn it back on. If this does not work, try changing the scan to a lower resolution. Cause: The computer system resources might have been low. Scan fails Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
If this did not solve the issue, try the next solution. Solution 4: Start the HP Photosmart Software Solution: Start the software you installed with the product and try scanning again. Cause: The HP Photosmart Software was installed, but was not running. Scan fails because of insufficient computer memory Solution: Close all programs that are not in use. This includes programs that run in the background, such as screen savers and virus checkers.
Chapter 14 Scanned image has incorrect page layout Solution: Cause: Turn off autocropping in the software to retain the page layout. Automatic cropping was changing the page layout. Scanned image shows dotted lines instead of text Solution: Make a black-and-white copy of the original and then scan the copy. Cause: If you used the Text image type to scan text that you planned to edit, the scanner might not have recognized color text. The Text image type scans at 300 x 300 dpi, in black and white.
Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of the document lid. For more information, see: • • “Clean the lid backing” on page 115 “Clean the glass” on page 115 Cause: Debris might have been stuck on the glass or on the back of the document lid. This can cause poor-quality scans. If this did not solve the issue, try the next solution.
Chapter 14 If this did not solve the issue, try the next solution. Solution 3: Install or reinstall the HP Photosmart Software Solution: Install or reinstall the software that came with the product. Cause: The software that came with the product was not installed or was not running.
Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 3: Wait until the product completes the current operation Solution: Check the On light. If it is blinking, the product is busy. Cause: The product was busy copying or printing. If this did not solve the issue, try the next solution.
Chapter 14 Parts of the original do not appear or are cut off Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. Fit to Page is not working as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid.
Chapter 14 If this did not solve the issue, try the next solution. Solution 2: Use Fit to Page to reduce the original to fit on the paper Solution: If your original is larger than the paper in the input tray, use the Fit to Page feature to reduce your original to fit on the paper in the input tray. For more information, see: “Resize an original to fit onto letter or A4 paper” on page 90 Cause: The original was larger than the paper in the input tray.
If you want to make a borderless copy of a very small original, scan the original into the computer, resize the image, and then print a borderless copy of the enlarged image. Cause: You were trying to make a borderless copy of a very small original. If this did not solve the issue, try the next solution. Solution 2: Use photo paper to make borderless copies Solution: Use photo paper to make borderless copies.
Chapter 14 Solution 1: Push the CD/DVD holder into the CD/DVD tray Solution: Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/DVD tray first. Cause: You did not push the CD/DVD holder far enough into the CD/DVD tray. If this did not solve the issue, try the next solution.
Solution 4: Load the next disc on the CD/DVD holder Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD from the holder. Load the next disc onto the CD/DVD holder with the printable side up and reinsert the holder into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. When the product detects the holder, the prompt disappears. Cause: The product prompted you to insert the next disc when printing multiple CD/ DVDs in a print job.
Chapter 14 The image on my printed disc is cropped and there is ink on the CD/DVD holder Solution: If you are loading a regular-size (120 mm) CD/DVD onto the CD/DVD holder to be printed, do not flip the blue ring over the disc. The blue ring should only be used if you are printing on a small-size (80 mm) CD/DVD. Before trying again, clean the CD/DVD holder to remove ink from the holder. This avoids ink contamination within the product, as well as protects your discs, hands, and clothing from stains later.
The design is not centered on my disc Solution: Change the software settings to center and size your design for the disc you are using. Refer to the documentation or the online help of the software you are using for additional information. Cause: Your design settings were not correct. The ink on the CD/DVD is not drying Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 14 Cause: You inserted the CD/DVD holder back into the storage area. Errors If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen.
Carriage jam Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 Solution 3: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something. CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
5. Try to print from your computer. If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. 6. If the product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 14 Cause: The error was false. If this did not solve the issue, try the next solution. Solution 6: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. To reset the product 1. Remove all paper loaded in the input tray. 2. Make sure that the product is turned on and remove the USB cable from the back of the product. 3. Open the print cartridge door. Troubleshooting 4. 5. 6. 7. 8. 9.
11. Close the print cartridge door. 12. Load paper in the input tray. 13. If prompted, print a cartridge calibration page, and then scan it. Cause: The product experienced an error and had to be reset. If this did not solve the issue, try the next solution. Solution 7: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support.
Chapter 14 Mechanism error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Clear the paper jam Solution 2: Remove objects that are blocking the print carriage Solution 1: Clear the paper jam Solution: product.
Carriage blocked Solution: Turn off the product and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product again. Follow the prompts on the display to continue. Cause: The print carriage was blocked. Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 14 Solution 1: Load more paper in the photo tray Solution: If the photo tray is empty or there are only a few sheets remaining, load more paper in the photo tray. If there is paper in the photo tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the photo tray. Follow the prompts on the display or the computer screen to continue your print job.
Solution 6: Load one sheet of paper at a time Solution: Try loading just one sheet of photo paper in the photo tray at a time. Cause: Paper might not feed properly if you are using the product in an extremely high- or low-humidity environment. Photo tray cannot engage Solution: Remove the output tray, and then replace it. Push the output tray in as far as it will go. Make sure the output is lowered all the way and lays flat. Cause: The output tray was not inserted all the way.
Chapter 14 Insert CD/DVD holder Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Load a CD/DVD on the CD/DVD holder Solution 2: Load the next CD/DVD on the CD/DVD holder Solution 1: Load a CD/DVD on the CD/DVD holder Solution: Load the printable disc onto the CD/DVD holder with the printable side up.
Open CD/DVD tray Solution: Lower the CD/DVD tray. To continue, press OK. Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the computer. CD/DVD holder not found Troubleshooting Solution: Load a printable disc onto the CD/DVD holder with the printable side up. Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first. To continue, press OK.
Chapter 14 Cause: A printable CD/DVD was not found in the holder. Scan errors Review this section if you receive an error such as one of the following: • • • • • An error occurred communicating with the scanning device. The scanning device could not be initialized. The scanning device could not be found. An internal error has occurred. The computer cannot communicate with the scanning device. NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is functioning correctly.
3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Disconnect the product from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.
Chapter 14 Cause: Communication problems between the product and the USB controller caused this error to occur. This might be caused by an incomplete installation, a USB cable longer than 3 meters (9.8 feet) in length, or a defective USB cable. If this did not solve the issue, try the next solution. Solution 3: Verify if the Digital Imaging Monitor is running Solution: Verify that the Digital Imaging Monitor is running. To check that the Digital Imaging Monitor is running 1.
Solution 5: Check the power supply Solution: Check the power supply. 2. 3. 4. 5. 6. 7. 1 Power connection 2 Power cord and adapter 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord. Turn on the product. Try to scan again.
Chapter 14 Solution 6: Check the USB connection between the product and the computer Solution: Check the USB connection between the product and the computer. To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4.
8. Restart the computer. 9. After the computer restarts, try to scan again. Cause: The product was not properly connected to the computer. If this did not solve the issue, try the next solution. Solution 7: Try scanning with Windows Image Acquisition (WIA) Solution: Try scanning with Windows Image Acquisition (WIA) instead of the HP Solution Center. 4. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories. 5. Click Imaging. 6.
Chapter 14 Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is started, and disable it. If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. To check for and disable the service 1. Log into Windows as an Administrator. 2.
g. Enter a filename for the backed up Registry. HP suggests naming the file with the current date; for example: Registry Backup 04_01_07. h. Click Save to save the Registry. 6. Edit the registry. To edit the Registry a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet \Services\Spooler Registry key. Details of the Registry key appears on the pane to the right. b. Check the DependOnService data string (in the pane on the right) to see if lexbces is listed in the Data column. c.
Chapter 14 Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Type your product name and model number in the field provided, and then press Enter. 4. Select the operating system of your computer where the HP software is installed. 5.
handshake timing between HP product chipset and certain types of USB chipsets on the computer. To check the USB chipset and controller 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 4.
Chapter 14 8. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adaptor 3 Power outlet Troubleshooting 9. Turn on the product. 10. Print a self-test report to test the basic standalone functionality of the product. See the following procedure for more information about printing a self-test report. 11. Try to scan.
To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. More information about using a USB hub • Verify that the USB hub is a powered hub and the power adapter is plugged in.
Chapter 14 Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b. Press the On button to turn off the product. c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product. 2.
3. Turn off programs that run in the background. NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly.
Chapter 14 c. Select the appropriate check boxes to remove the unnecessary components. More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following: • Deleting temporary Internet files • Deleting downloaded program files • Emptying the Recycle Bin • Deleting files from your temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that you do not use d.
Solution 1: Print a self test report Solution: Print a self-test report to see if the product can print. To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press Setup. 5. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges.
Chapter 14 Solution 2: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. b.
After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start another print job. Cause: The USB cable needed to be disconnected. If this did not solve the issue, try the next solution.
Chapter 14 7. If the wrong driver is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to save your changes. Cause: The product was not be set as the default printer, or the wrong driver might have been configured. If this did not solve the issue, try the next solution. Solution 5: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. To check if the printer is paused or offline 1.
4. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. 5. Check the print queue again to make sure it is clear, and then try to print again. If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed to the next solution. Cause: The print queue needed to be manually cleared. If this did not solve the issue, try the next solution.
Chapter 14 c. Type a few characters of text into Notepad. d. Click File, and then click Print. 4. If printing is successful from Notepad but not the software application, contact the manufacturer of that application for support. Cause: The software application was failing or could not communicate with the print driver correctly. Product might not be correctly installed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on. 2. 3. 4. 5. 6. 7. 1 Power connection 2 Power cord and adaptor 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord.
Chapter 14 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1.
Chapter 14 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on. 2. 3. 4. 5. 6. 7. 1 Power connection 2 Power cord and adaptor 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord.
Chapter 14 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1.
Chapter 14 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
Chapter 14 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
• • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution.
Chapter 14 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1.
Chapter 14 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Solution 1: Install the HP Photosmart Software Solution: Install the HP Photosmart Software that came with the product. If it is installed, restart your computer. To install the HP Photosmart Software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.
Chapter 14 product is connected to the computer through a Bluetooth connection, make sure that the connection is active and the product is turned on. For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer. File messages The following is a list of file-related error messages: Troubleshooting • • • • • • • • Error reading or writing the file Unreadable files.
Photos not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card Solution 2: Print photos from the computer Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera.
Chapter 14 File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera. Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in the product.
• • CD/DVD printing problem CD/DVD size mismatch Memory card error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 to clear the memory. You might need to purchase more RAM. Refer to the documentation that came with your computer. Cause: The computer did not have enough memory. If this did not solve the issue, try the next solution. Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for example, delete temporary files.
Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored on the memory card. Cause: There were two or more memory cards inserted into the product at the same time. If this did not solve the issue, try the next solution. Solution 2: Remove the memory card and reinsert it correctly Solution: Remove the memory card and reinsert it correctly.
Chapter 14 Card is damaged Solution: Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format. For more information, see the documentation that came with your digital camera. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer.
CD/DVD size mismatch Solution: Replace the CD/DVD currently loaded on the CD/DVD holder with a CD/ DVD that is the same size as specified in the print job, or cancel the print job and start again to specify the correct size in the software. Cause: The size of the CD/DVD currently loaded on the CD/DVD holder did not match the size you specified when you started the print job from the computer.
Chapter 14 Cause: Transparencies and some other media require a drying time that is longer than normal. Out of paper Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Chapter 14 To clean the rollers 1. Turn off the product and remove the power cord. 2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it. 4. Clean the rubber rollers to remove any dust or dirt buildup. 5. Replace the rear door. Gently push the door forward until it snaps into place. 6.
To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3. Replace the rear door.
Chapter 14 • • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. For more information, see: • • “Set the paper type for printing” on page 53 “Set the paper size” on page 52 Cause: The print setting for the print job did not match the paper type or size loaded in the product.
Cause: The USB cable was not plugged in properly. Communication test failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Turn on the product Solution 2: Connect the product to the computer Solution 1: Turn on the product Solution: Look at the display on the product.
Chapter 14 Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning off the switch on a power strip or by using a wall switch, the product might be damaged. Two-way communication lost Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Print cartridge messages The following is a list of print cartridge error messages: • • • • • • • • • • • • • • Low on ink Carriage stall Need alignment or alignment failed Print cartridges incorrectly installed Non-HP cartridges installed Printing in ink-backup mode Print cartridge is missing, incorrectly installed, or not intended for your product Print cartridges missing or not detected Incompatible print cartridges Print cartridge is not intended for use in this product Print cartridges in wrong slot P
Chapter 14 Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the rear door. For more information, see: “Clear paper jams” on page 131 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 2: Clear the paper jam from the front Solution: Turn off the product and open the print cartridge door to access the print carriage area. Gently remove any paper that is stuck between the rollers, and then turn on the product again.
Solution 4: Verify that the product is properly connected to a power source Solution: Verify that the product is properly connected to a suitable power source. 1 Power connection 2 Power cord and adaptor 3 Power outlet 5. Try to print from your computer. If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. 6.
Chapter 14 If the product can print a self-test report and can print from the computer (if applicable), then there is no need to follow the remaining solutions, as the error message might be false. For more information, see: “Print a self-test report” on page 114 Cause: The error was false. If this did not solve the issue, try the next solution. Solution 6: Reset the product Solution: Turn off the product, and then unplug the power cord.
The print carriage should move to the far right side of the product. 10. Reinsert the print cartridges in the appropriate slots. 11. Close the print cartridge door. 12. Load paper in the input tray. 13. If prompted, print a cartridge calibration page, and then scan it. Cause: The product experienced an error and had to be reset. If this did not solve the issue, try the next solution.
Chapter 14 Solution 2: Make sure the protective tape is removed from the print cartridges Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.
If the alignment error persists and you cannot clear it, your print cartridge might be defective. Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new print cartridge. If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 14 Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door.
4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.
Chapter 14 HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.
• • Solution 3: Remove and reinsert the print cartridges Solution 4: Contact HP support Solution 1: Insert the print cartridges Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges. For more information, see: “Clean the print cartridge contacts” on page 108 Cause: The print cartridge was missing.
Chapter 14 Solution 3: Remove and reinsert the print cartridges Solution: One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges. For more information, see: “Clean the print cartridges” on page 107 Cause: One or both of the print cartridges were not installed or were installed incorrectly.
Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door.
Chapter 14 4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product.
Chapter 14 Solution 1: Check the print cartridge Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible. If it appears that you are using the correct print cartridges, proceed to the next solution.
Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door.
Chapter 14 4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.
Cause: The indicated print cartridges were installed incorrectly. Print cartridge problem The message might indicate which cartridge is causing the problem. If so, try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 4. Remove the black print cartridge from the slot on the right. Press down on the cartridge to release it, and then pull it toward you out of the slot. 1 Tri-color print cartridge 2 Black print cartridge 5. Close the print cartridge door. 6. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, continue to the next step. 7.
10. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the tri-color print cartridge. • If the error has not been resolved, then there is a problem with both print cartridges. 11. Open the print cartridge door and reinsert the tri-color print cartridge by sliding it forward into the slot on the left. Then push the print cartridge forward until it clicks into the slot. 12. Close the print cartridge door.
Chapter 14 4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product.
Chapter 14 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using of a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit For more information, see: “Replace the print cartridges” on page 99 Cause: Troubleshooting 268 Troubleshooting The original HP ink in the indicated print cartridges had been depleted.
15 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.
Chapter 15 3. • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP support Software programs from other companies might be included with the HP All-in-One.
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product.
Chapter 15 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see “Pack the HP All-in-One” on page 274.
Prepare the HP All-in-One for shipment If, after contacting HP support or returning to the point of purchase, you are requested to send the HP All-in-One in for service, make sure you remove and keep the following items before returning your device: • The print cartridges • The control panel faceplate • The power cord, USB cable, and any other cable connected to the HP All-in-One CAUTION: The replacement HP All-in-One will not be shipped with a power cord.
Chapter 15 To remove the control panel faceplate 1. Press the On button to turn off the HP All-in-One. 2. Unplug the power cord, and then disconnect it from the HP All-in-One. Do not return the power cord with the HP All-in-One. 3. Remove the control panel faceplate as follows: a. Place your hands on each side of the control panel faceplate. b. Place the fingertips of your left hand in the small gap under the display, and then pry the faceplate down and to the right. 4.
2. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
Chapter 15 HP warranty and support 276 HP warranty and support
16 Technical information Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One. This section contains the following topics: • Specifications • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP All-in-One are provided in this section.
Chapter 16 Print specifications • Print speeds vary according to the complexity of the document • Panorama-size printing • • Method: drop-on-demand thermal inkjet Language: PCL3 GUI Technical information Copy specifications • Copy resolution up to 4800x1200 optimized dpi output using a scan resolution of 1200x1200ppi • • Digital image processing Up to 50 copies from original (varies by model) • Zoom to 400%, fit to page • Copy speeds vary according to the complexity of the document Scan specifica
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world.
Chapter 16 English Français Deutsch Italiano Español Eliminación de residuos de aparatos eléctricos y electrónicos por parte de usuarios domésticos en la Unión Europea Este símbolo en el producto o en el embalaje indica que no se puede desechar el producto junto con los residuos domésticos. Por el contrario, si debe eliminar este tipo de residuo, es responsabilidad del usuario entregarlo en un punto de recogida designado de reciclado de aparatos electrónicos y eléctricos.
This section contains the following topics: Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRB-0821. This regulatory number should not be confused with the marketing name (HP Photosmart C5500 All-in-One series, etc.) or product numbers (Q8341A, etc.). FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.
Technical information HP Photosmart C5500 All-in-One series declaration of conformity Regulatory notices 283
Chapter 16 Technical information 284 Technical information
Index C 10 x 15 cm photo paper copy 87 specifications 277 13 x 18 cm photo paper load 37 2 pages on 1, print 65 4 pages on 1, print 65 4 x 6 inch (10 x 15 cm) borderless photos print 58 4 x 6 inch photo paper copy 87 5 x 7 inch photo paper, load 37 cancel button 11 copy 92 print job 69 scan 84 carriage jam 183 stalled 189 Carriage stall 245 cartridge 105 cartridges.
display change language 124 change measurements 125 sleep state 12 documents edit scanned 83 reprint 93 scan 81 double-sided prints 62, 63 E edit scanned images 83 Energy saving 21 envelopes load 42 specifications 277 environment Environmental product stewardship program 278 error messages memory cards 233 out of paper 238 reading or writing file 230 Index F factory defaults, restore 21 fast copy quality 88 fax paper width incorrect 242 poor quality printouts 136 fax problems poor print quality 136 file i
menus copy 12 help 13 scan to 13 setup 13 missing information from copy 174 text from scan 170 N normal copy quality 88 number of copies 87 O OK button 11 on button 11 order ink supplies 117 print cartridges 117 out of paper 238 overheads, print 67 P page order 65 paper choose 34 feed fails 147 incompatible types 36 jam 188, 240 jams 49, 131 load 37 misfeed 240 out of 238 recommended copy types 87 recommended sizes for printing 52 recommended types 34, 35 size incorrect 241 specifications 277 tips 132 ty
resizing options 55 resolution 54 saturation 55 speed 54 printing with one ink cartridge 105 Printing Shortcuts tab 56 problems copy 172 error messages 182 print 149 scan 167 Q quality print 54 quality, copy 88 R Index Readme file 119 recycle ink cartridges 279 red-eye, remove 75 reduce/enlarge resize 90 regulatory notices declaration of conformity (European Economic Area) 283 regulatory model identification number 281 reinstall software 130 remove print cartridges 273 removing ink from skin and clothin
Index setup 119 USB cable 122 troubleshooting copy 172 error messages 182 memory card 162 print 149 scan 167 two-sided prints 62, 63 U uninstall software 130 USB cable communication lost 244 USB cable installation 122 V visibility (Bluetooth) 26 W warranty 269, 271 Web pages, print 69 Z Index zoom button 11 buttons 76, 94 photos 76, 94 289
Index 290
