HP Photosmart C4500 All-in-One series Windows Help
HP Photosmart C4500 All-in-One series
1 HP Photosmart C4500 All-in-One series Help........................................................................3 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................5 Control panel features................................................................................................................6 Menu overview......................................................................................
Perform special copy jobs........................................................................................................74 Stop copying.............................................................................................................................77 11 Maintain the HP All-in-One Work with print cartridges.........................................................................................................79 Print a self-test report....................................................
HP Photosmart C4500 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • • “HP All-in-One overview” on page 5 “Find more information” on page 9 “Connection information” on page 11 “How do I?” on page 27 “Load originals and load paper” on page 29 “Print from your computer” on page 43 “Use the photo features” on page 63 “Use the scan features” on page 67 “Use the copy features” on page 71 “Maintain the HP All-in-One” on page 79 “Shop for ink supplies” on page 97 “HP war
Chapter 1 HP Photosmart C4500 All-inOne series Help 4 HP Photosmart C4500 All-in-One series Help
2 HP All-in-One overview Use the HP All-in-One to print documents or photos from your computer, print photos directly from a memory card, scan documents or photos, or make copies. HP papers that are specifically designed for the type of project you are printing produce the best results.
Chapter 2 (continued) Label Description 11 Rear door 12 Rear USB port 13 Power connection* * Use only with the power adapter supplied by HP. Control panel features The following diagram and related table provide a quick reference to the HP All-in-One control panel features. HP All-in-One overview Label Icon Name and Description 1 On: Turns the product on or off. When the product is off, a minimal amount of power is still used.
(continued) Label Icon Name and Description 6 By default, this button is labelled Scan/Reprint and opens the Scan/Reprint menu. When a photo is shown on the display, this button advances to the next photo on the memory card. When the Copy or Photo settings menu is open, this button the changes copy or print settings. 7 By default, this button is labelled Start Copy Black and starts a black-and-white copy.
Chapter 2 The following options are available if you press the Settings button when there is no memory card inserted in the HP All-in-One. Quality Size Copies Wireless Menu The following options are available when you press the Wireless button. Enable Wireless Wireless Settings Signal Strength Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your photos.
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Start Here guide The Start Here guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Start Here guide in order. If you have problems during setup, check the Start Here guide for troubleshooting information, or see “Troubleshooting” on page 99 in this onscreen Help.
Chapter 3 Find more information 10 Find more information
4 Connection information Connection information The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also connect the HP All-in-One to a wireless network or use printer sharing to share the device over an existing home network. This section contains the following topics: • • • Supported connection types USB connection Network connection Supported connection types The following table contains a list of supported connection types.
Chapter 4 To connect the product with the USB cable ▲ Refer to the Start Here guide that came with your product for information on connecting to a computer with a USB cable. Connection information NOTE: Do not connect the USB cable to the product until you are prompted to do so. To enable printer sharing on a Windows computer ▲ Refer to the user guide that came with your computer or see the Windows onscreen Help.
• • • • • Advanced network security Enhanced reliability Network flexibility Better performance Shared Broadband Internet access To set up the HP All-in-One on an integrated wireless WLAN 802.11 network, you need to do the following: See this section: First, collect all of the required materials. “What you need for an integrated wireless WLAN 802.11 network” on page 13 Next, install the software and connect the HP All-in-One to the wireless router. “Connect to an integrated wireless WLAN 802.
Chapter 4 Connection information CAUTION: To prevent other users from accessing your wireless network, HP strongly recommends using a password or passphrase (WPA or WEP security) and a unique network name (SSID) for your wireless router. Your wireless router might have been shipped with a default network name, which is typically the manufacturer name. If you use the default network name, your network can be easily accessed by other users using the same default network name (SSID).
▲ Use an ad hoc network profile on your computer to connect to the product. If your computer is not currently configured with an ad hoc network profile, consult the Help file for your computer Operating System for the proper method to create an ad hoc profile on your computer. Once the ad hoc network profile has been created, insert the installation CD that came with the product and install the software. Connect to the ad hoc network profile you created on your computer.
Chapter 4 5. Select the Use Windows to configure my wireless network settings check box. 6. Click Add, and then do the following: a. In Network name (SSID) box, type in a unique network name of your choice. Connection information NOTE: The network name is case sensitive, so it is important to remember any uppercase (capital) and lowercase (small) letters. b. If there is a Network Authentication list, select Open. Otherwise, go to the next step. c. In the Data encryption list, select WEP.
Network name (SSID): Mynetwork (example only) NOTE: You should create a network name that is unique and easy for you to remember. Just remember that the network name is case-sensitive. Therefore, you must remember which letters are uppercase and lowercase.
Chapter 4 Connection information 5. On the Printer Found screen, verify that the printer description is correct. If more than one printer is found on the network, the Printers Found screen appears. Select the HP All-in-One you want to connect. 6. Follow the prompts to install the software. When you have finished installing the software, the HP All-in-One is ready for use. 7. If you disabled any virus detection software on your computer, make sure to enable it again. 8.
Print network settings Restore network defaults Turn the wireless radio on and off Print the wireless network test Connection information • • • • Print network settings You can print a network configuration page to see network settings such as the IP address, communication mode, and network name (SSID). To print the network configuration page 1. Press the Wireless button on the product. 2.
Chapter 4 Connection information To print the wireless test report 1. Press the Wireless button on the product. 2. Press the button next to the down arrow on the display until Wireless Network Test is highlighted, and then press OK. The Wireless Network Test prints. Related topics “Network troubleshooting” on page 109 Network configuration page definitions The network configuration page shows the network settings for the HP All-in-One. There are settings for general information and 802.11 wireless.
Parameter Description Admin Password Status of the administrator's password for the Embedded Web Server: • • mDNS Set: Password is specified. You must enter the password to make changes to the Embedded Web Server parameters. Not Set: No password is set. A password is not required for making changes to the Embedded Web Server parameters. Some local and ad hoc networks do not use central DNS servers. They use a DNS alternative called mDNS.
Chapter 4 (continued) Parameter Description • Connection information • DNS server Manual: The configuration parameters are set manually, such as a static IP address. Not Specified: The mode used when the HP All-in-One is initializing. The IP address of the domain name service (DNS) for the network. When you use the Web or send an e-mail message, you use a domain name to do it. For example, the URL http://www.hp.com contains the domain name hp.com.
(continued) Parameter Description • • • (number): Value ranging from 1 to 14, depending on country/region. None: No channel is in use. Not Applicable: The WLAN is disabled or this parameter does not apply to this network type. NOTE: In ad hoc mode, if you are not able to receive or transmit data between your computer and the HP All-in-One, make sure that you are using the same communication channel on your computer and the HP All-in-One.
Chapter 4 (continued) Parameter Description Access Point HW Address The hardware address of the wireless router or access point on the network to which the HP All-in-One is connected: Connection information • • (MAC address): The unique MAC (Media Access Control) hardware address of the access point. Not applicable: This parameter does not apply to this network type. Total Packets transmitted The number of packets transmitted by the HP All-in-One without error since it has been turned on.
HEX Hexadecimal. The base 16 numbering system, which uses the digits 0-9 plus the letters A-F. host computer The computer at the center of a network. Hostname The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media Access Control (MAC) address. hub No longer commonly used in modern home networks, a hub takes its signal from each computer and sends it to all of the other computers connected to the hub.
Chapter 4 Connection information 26 Connection information
How do I? This section contains links to commonly performed tasks, such as sharing and printing photos and optimizing your print jobs.
Chapter 5 How do I? 28 How do I?
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-in-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 3. Close the lid. To load a thick publication on the glass 1. Lift the lid to the open position, grasp the sides of the lid, and then push the lid away from the product until it comes off. Load originals and load paper 2. Load the thick publication print side down on the right front corner of the glass. TIP: For more help on loading the thick publication, refer to the engraved guides along the edge of the glass.
4. When you finish copying or scanning, replace the lid by inserting the tabs on the lid back into the appropriate slots of the product. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. If you use plain or photo paper, the HP All-in-One can automatically detect the paper type and size.
Chapter 6 This section contains the following topics: • • • Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing. If you are printing photos, for example, load HP Premium or HP Premium Plus photo paper in the input tray.
HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers. HP All-in-One Paper or HP Printing Paper • HP All-in-One Paper is specifically designed for HP All-in-One products. It has an extra bright blue-white shade that produces sharper text and richer colors than ordinary multifunction papers.
Chapter 6 NOTE: At this time, some portions of the HP Web site are available in English only. Papers to avoid Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink can cause printed images to smear, bleed, or not fill in completely. Papers to avoid for all print and copy jobs • Any size paper other than those listed in the printer software.
To load full-size paper 1. Slide the paper-width guide to its outermost position. NOTE: If you are using letter or A4 paper or smaller, make sure the tray extender is open all the way. When you use legal-size paper, leave the tray extender closed. TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper in the stack is the same size and type and free of rips, dust, wrinkles, and curled or bent edges.
Chapter 6 To load small-size photo paper in the input tray 1. Slide the paper-width guide to its outermost position. Load originals and load paper 2. Insert the stack of photo paper into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. 3.
Load index cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text. To load index cards in the input tray 1. Remove all paper from the input tray. Load originals and load paper 2. Slide the paper-width guide to its outermost position. 3. Insert the stack of cards into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack of cards forward until it stops.
Chapter 6 4. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the input tray; make sure the stack of cards fits within the input tray and is no higher than the top of the paper-width guide. Load envelopes You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows.
3. Insert one or more envelopes into the far-right side of the input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. 4. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the input tray; make sure the stack of envelopes fits within the input tray and is not higher than the top of the paper-width guide.
Chapter 6 HP Premium Inkjet Transparency Film ▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first. NOTE: The HP All-in-One cannot automatically detect the paper type. For best results, set the paper type to transparency film in the software before printing onto transparency film. HP Iron-On Transfers 1. Flatten the transfer sheet completely before using it; do not load curled sheets.
Load originals and load paper Related topics “Clear paper jams” on page 114 Avoid paper jams 41
Chapter 6 Load originals and load paper 42 Load originals and load paper
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
Paper type Suggested paper size settings Copier, multi-purpose, or plain papers Letter or A4 Envelopes Appropriate listed envelope size Greeting-card papers Letter or A4 Index cards Appropriate listed card size (if listed sizes are not appropriate, you can specify a custom paper size) Inkjet papers Letter or A4 Iron-on T-shirt transfers Letter or A4 Labels Letter or A4 Legal Legal Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size (if listed sizes are not appr
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper Type drop-down list, select the type of paper that you have loaded. 7.
3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page.
Chapter 7 To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6.
• • Presentation Printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One manually.
Chapter 7 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.
3. On the File menu in your software application, click Print. 4. Make sure the product is the selected printer. 5. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features tab. 7. In the Size list, click the size of photo paper loaded in the input tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 8.
Chapter 7 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, select the appropriate photo paper type from the Paper Type drop-down list. 7.
TIP: You can remove red-eye coloring in the photo when using the Off or Basic mode by selecting the Remove red eye check box. 12. Click OK, and then click Print or OK in the Print dialog box. NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing. Print using Maximum dpi Use Maximum dpi mode to print high-quality, sharp images.
Chapter 7 To print on both sides of the page 1. Load paper into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper saving options area, select Manual from the Two-sided printing dropdown list. 7.
Print a multiple-page document as a booklet The HP All-in-One allows you to print your document as a small booklet, which you can fold and then staple together. For best results, design your document to fit on a multiple of four pages, such as an 8, 12, or 16-page program for a child's school play or for a wedding. Print To print a multiple-page document as a booklet 1. Load paper into the input tray. The paper should be thick enough so that the images do not show through to the other side. 2.
Chapter 7 TIP: For best results, use a saddle stapler, or a heavy-duty stapler with a long reach to staple the booklet. Figure 7-1 Left-edge binding for left-to-right languages Figure 7-2 Right-edge binding for right-to-left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Pages per sheet list, click 2, 4, 6, 9, or 16. 7. If you want a border to appear around each page image printed on the sheet of paper, select the Print page borders check box. 8. In the Page order list, click an appropriate page order option.
Chapter 7 5. Click the Advanced tab. 6. In the Layout Options area, select Front to Back in the Page Order option. NOTE: If you set your document to print on both sides of the page, the Front to Back option is not available. Your document will automatically print in the correct order. 7. Click OK, and then click Print or OK in the Print dialog box. NOTE: When you are printing multiple copies, each set is printed completely before the next set is printed.
To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More.
Chapter 7 To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6. Expand Document Options, and then expand Printer Features. 7.
4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5. Click Print or OK to print the Web page. TIP: To print Web pages correctly, you might need to set your print orientation to Landscape.
Chapter 7 Print 62 Print from your computer
8 Use the photo features The HP All-in-One is equipped with memory card slots which enable you to insert a memory card and begin printing photos from your digital camera without uploading your photos to a computer first. Additionally, if the HP All-in-One is connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share.
Chapter 8 To insert a memory card 1. Make sure the product is on. 2. Insert the memory card into the appropriate slot. The memory card has a Photo light (below the camera icon) that indicates the status of the memory card. When it is solid green, your photos are ready to be viewed. CAUTION: Do not pull out the memory card while the Photo light is flashing. A flashing light means the product is accessing the memory card. Wait until the light remains solid.
4. (Optional) Press Settings to change the print size, borderless settings, or number of copies. When you are done, press OK. 5. Press the button next to Print on the display. TIP: While the photo is printing, you can continue scrolling through the photos on your memory card. When you see a photo you want to print, you can press the Print button to add that photo to the print queue.
Chapter 8 Photos 66 Use the photo features
9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles, and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • • • • • Scan text from an article into your word processor, and quote it in a report. Print business cards and brochures by scanning a logo and using it in your publishing software.
Chapter 9 4. Press OK. A preview image of the scan appears on the display. 5. (Optional) Press Settings to change the Print Size, Borderless setting, or number of copies. When you are done, press OK. 6. Press the button next to Print. Scan an image or document Scan For original documents or images placed on the glass, you can start a scan from your computer or from the HP All-in-One. This section explains the second option: how to scan from the control panel of the HP All-in-One to a computer.
NOTE: Ensure that there are no memory cards inserted in the memory card slots on the product. 2. Press the button next to Scan/Reprint. 3. Press the button next to Scan to PC. A preview image of the scan appears on your computer, where you can edit it. Any edits that you make apply to the current scan session only. The HP Photosmart Software has many tools that you can use to edit your scanned image.
Chapter 9 NOTE: If you are using the HP Photosmart Software, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Related topics “Use the HP Photosmart Software” on page 8 Stop scanning To stop scanning ▲ Press Cancel.
10 Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless copies.
Chapter 10 Change the copy settings for the current job You can customize the copy settings of the HP All-in-One to handle nearly any copy task. This section contains the following topics: • • Make multiple copies of the same original Change copy speed or quality Make multiple copies of the same original You can set the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software. This task explains how to set the number of copies from the control panel only.
4. Press the button next to Copies to increase the number of copies. When you reach the maximum, the setting returns to 1 copy. 5. Press OK. 6. Press the button next to Start Copy Black or Start Copy Color. In this example, the product makes six copies of the original 10 x 15 cm (4 x 6 inch) photo. Change copy speed or quality The HP All-in-One, provides three options, indicated by one, two, or three stars, that affect copy speed and quality: • One star copies faster than the other two quality settings.
Chapter 10 3. Press Settings. The Settings menu appears. 4. Press the button next to Quality to select one star, two stars, or three stars. 5. Press OK. 6. Press the button next to Start Copy Black or Start Copy Color. Perform special copy jobs In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs such as copying borderless photos and resizing originals.
2. Load your original photo print side down on the right front corner of the glass. Use the copy features 3. Press Settings. The Settings menu appears. 4. Press the button next to Size to select Borderless. 5. Press OK. 6. Press the button next to Start Copy Color. The product makes a borderless copy of your original photo, as shown below.
Chapter 10 • • If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on letter or A4 paper, some part of your photo will be cropped. The Resize to Fit feature will enlarge the photo as much as possible to fit the page without cropping any part of your photo.
3. Press Settings. The Settings menu appears. 4. Press the button next to Size to select Resize to Fit. 5. Press OK. 6. Press the button next to Start Copy Black or Start Copy Color. Stop copying Use the copy features To stop copying ▲ Press Cancel.
Chapter 10 Use the copy features 78 Use the copy features
11 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 11 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top. Do not touch the copper-colored contacts or the ink nozzles. NOTE: Handle the print cartridges carefully. Dropping or jarring cartridges can cause temporary printing problems, or even permanent damage.
To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the print cartridges appear.
Chapter 11 4. Wait until the print carriage is idle and silent. Lightly press down on a print cartridge to release it, and then pull the print cartridge toward you out of its slot. If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right.
1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Maintain the HP All-in-One 6. Hold the print cartridge with the HP logo on top, and insert the new print cartridge into the empty cartridge slot.
Chapter 11 7. Close the print cartridge door. 8. When prompted, press OK. The product prints a print cartridge alignment page. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 9. Load the page print side down on the right front corner of the glass, and then press OK to scan the page. 10. When the On button stops flashing, the alignment is complete.
NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge do not touch the plastic. The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used. Whenever you remove a print cartridge from the HP All-in-One with the intention of using it again later, store it in the print cartridge protector.
Chapter 11 Surface Remedy Skin Wash the area with an abrasive soap. White fabric Wash the fabric in cold water and use chlorine bleach. Color fabric Wash the fabric in cold water and use sudsy ammonia. CAUTION: Always use cold water to remove ink from fabric. Warm or hot water can set the ink into the fabric. Ink-backup mode Use the ink-backup mode to operate the HP All-in-One with only one print cartridge.
Advanced print cartridge maintenance If you are experiencing problems with printing, you might have a problem with one or both of the print cartridges. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues. Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.
Chapter 11 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 4. Click the Device Services tab. 5.
6. Follow the prompts until you are satisfied with the quality of the output, and then click Done. 7. Follow the prompts until you are satisfied with the quality of the output, and then click Done. There are three stages of cleaning. Each stage lasts from one to two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.
Chapter 11 3. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the product. 4. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the product for more than 30 minutes. 5. Inspect the print cartridge contacts for ink and debris buildup. 6.
10. Repeat if necessary for the other print cartridge. 11. Gently close the print cartridge door and plug the power cord into the back of the product. Related topics • “Clean the area around the ink nozzles” on page 91 • “Replace the print cartridges” on page 81 Clean the area around the ink nozzles If the product is used in a dusty environment, a small amount of debris might accumulate inside the product. This debris can include dust, hair, carpet, or clothing fibers.
Chapter 11 • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 8. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. Maintain the HP All-in-One 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product.
Chapter 11 Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. This report provides useful information on several aspects of your product, including your print cartridges. To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button.
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones (Q6260A) that provides everything needed to safely clean your HP product. For more information, go to: www.shopping.hp.com/accessories-store/printer. This section contains the following topics: • • • Clean the exterior Clean the glass Clean the lid backing Clean the exterior Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP All-in-One does not require cleaning.
Chapter 11 3. Dry the backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. CAUTION: Be careful not to spill alcohol on the glass or exterior of the product, as this might damage it. 5. Plug in the power cord, and then turn on the product.
For a list of print cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your product and purchase print cartridges. To order genuine HP supplies for the HP All-in-One, go to www.hp.
Chapter 12 Shop for ink supplies 98 Shop for ink supplies
13 Troubleshooting This section contains the following topics: • • • • • • • • • • View the Readme file Setup troubleshooting Network troubleshooting Paper jams Print quality troubleshooting Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Errors You might want to refer to the Readme file for information on system requirements and possible installation problems.
Chapter 13 • • • • • • • • • The product will not turn on I connected the USB cable, but I am having problems using the product with my computer After setting up the product, it does not print When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens The Minimum System Checks screen appears I received a message that an Unknown Error has occurred A red X appears on the USB connect prompt The registration screen does not appear Uninstall and reinstall the software The product will not turn
• • • If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on.
Chapter 13 Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
Solution: • Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. • Make sure the print cartridges are installed. • Make sure you have paper loaded in the input tray. • Make sure that the product does not have a paper jam. • Check that the print carriage is not jammed. Open the front access door to access the print carriage area.
Chapter 13 • • • • Check other printers or scanners. You might need to disconnect older products from your computer. Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn off the product, and then turn it on again. After you check the connections, try restarting your computer. Turn off the product, and then turn it on again. If necessary, remove and then install the software you installed with the product again.
d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product. 2. Uninstall the software completely. NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it. To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c.
Chapter 13 To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: • In Windows Vista: In Start Search, type MSCONFIG, and then press Enter. When the User Account Control dialog box appears, click Continue. • In Windows XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press Enter. The MSCONFIG utility application appears. c. Click the General tab. d. Click Selective Startup. e.
5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b.
Chapter 13 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4500 series, and then clicking Product Registration.
To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. This section addresses problems you might encounter setting up a network. Check the device display for specific error messages.
Chapter 13 Cause: Your wireless router was not broadcasting its network name (SSID) because the Broadcast SSID option was turned off. If this did not solve the issue, try the next solution. Solution 2: Establish a good signal between the product and wireless router (infrastructure) or computer (ad hoc) Troubleshooting Solution: In order to establish a good signal between the product and wireless router (infrastructure) or computer (ad hoc), you might have to experiment a bit.
Weak signal Solution: In order to establish a good signal between the product and the wireless router, you might have to experiment a bit. Assuming the equipment is functioning properly, try doing the following things separately or in combination: • If your computer or wireless router and the product are placed far apart, move them closer together.
Chapter 13 If this did not solve the issue, try the next solution. Solution 3: Enter your network name (SSID) carefully Solution: Run the wireless setup process again and enter your network name (SSID) carefully. Remember that the SSID is case-sensitive. For more information, see: “Connect to an integrated wireless WLAN 802.11 network” on page 13 Cause: If you had manually entered your network name (SSID), you must have entered it incorrectly. If this did not solve the issue, try the next solution.
The Printer Not Found screen appears during installation Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 Paper jams To help avoid paper jams, follow these guidelines: • • • • • • • Remove printed papers from the output tray frequently. Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.
4. Press OK on the control panel to continue the current job. Cause: Paper had jammed in the product. Information on paper • • • • • • • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Chapter 13 • • Paper is not picked up from the input tray The text edges are jagged Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the solutions in this section for help. • • Colors look different than what you expected. For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or magenta was replaced with cyan in your printout.
For more information, see: “Load paper” on page 34 Cause: The paper was loaded incorrectly, or it was wrinkled or too thick. If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
Chapter 13 Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors. • Check the print quality setting and make sure it matches the type of paper loaded in the product.
• • • • • Solution 1: Check the print settings Solution 2: Check the paper type Solution 3: Make sure you are using genuine HP print cartridges Solution 4: Check the print cartridges Solution 5: Replace the print cartridge Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Chapter 13 HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.
The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it. • • • Solution 1: Check the paper type Solution 2: Use a higher print quality setting Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat.
Chapter 13 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. For more information, see: “Change the page orientation” on page 46 Cause: The photo image had odd hues printed near the bottom of the page.
Solution 3: If the print cartridge was dropped, wait for it to recover Solution: Allow 30 minutes for the print cartridge to recover. Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. If this did not solve the issue, try the next solution. Solution 4: Clean the print cartridge nozzles Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge.
Chapter 13 Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new print cartridge. If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print cartridge was damaged.
NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • • “Recommended papers for printing and copying” on page 32 “Information on paper” on page 115 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution.
Chapter 13 self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: • • • “Check the estimated ink levels” on page 80 “Print a self-test report” on page 94 “Clean the print cartridges” on page 88 Cause: The print cartridges needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution.
For more information, see: • • • • “Set the paper type for printing” on page 45 “Change the print speed or quality” on page 46 “Print using Maximum dpi” on page 53 “Change copy speed or quality” on page 73 Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 2: Use a higher quality image Solution: Use a higher resolution image.
Chapter 13 For more information, see: • • “Recommended papers for printing and copying” on page 32 “Information on paper” on page 115 Cause: The wrong kind of paper was loaded in the input tray. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page.
Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout. • • Solution 1: Print on a page of plain paper Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. 3. Print a document with little or no text. 4.
Chapter 13 Solution 2: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Solution 4: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
Chapter 13 • • • • • • • • • • Envelopes print incorrectly Borderless printing produces unexpected results The product is not responding The product prints meaningless characters Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the product when I print a photo Envelopes print incorrectly Try the following s
If this did not solve the issue, try the next solution. Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The flaps might get caught in the rollers. Borderless printing produces unexpected results Solution: Try printing the image from the photo imaging software that came with the product. Cause: Printing a borderless image from a non-HP software application produced unexpected results.
Chapter 13 If this did not solve the issue, try the next solution. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in your software application. TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution.
From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following: • • Disconnect the USB cable from the product, restart the computer, and then reconnect the USB cable to the product. Shut down the product, restart the computer, and then restart the product. Cause: A deleted print job was in the queue. If this did not solve the issue, try the next solution.
Chapter 13 If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product. Troubleshooting If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord.
Cause: The document was corrupt. Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 13 If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: printing. The printer driver status might have changed to either offline or stop To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. If this did not solve the issue, try the next solution.
If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something. CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
Chapter 13 Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. The pages in my document came out in the wrong order Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order.
Solution 2: Verify the paper size setting Solution: Verify that you have selected the proper paper size setting for your project. Make sure that you have loaded the correct paper size in the input tray. Cause: The paper size setting might not have been set correctly for the project you were printing. If this did not solve the issue, try the next solution.
Chapter 13 • Solution 4: Try printing with borders Solution 1: Check the margin settings Solution: Check the printer margins. Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins.
Remove the stack of paper from the input tray, and then reload the paper. For more information, see: “Load full-size paper or small-size photo paper” on page 34 Cause: The paper was loaded incorrectly. If this did not solve the issue, try the next solution. Solution 4: Try printing with borders Solution: Try printing with borders by turning off the borderless option.
Chapter 13 Solution 3: Check the print cartridge Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.
• • • • The On button is blinking The product does not read the memory card The photos on the memory card do not transfer to my computer Solution 5: To map the memory card to a network drive in windows My memory card no longer works in my digital camera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format. For more information, see the documentation that came with your digital camera.
Chapter 13 Solution 2: Remove the additional memory card Solution: at a time. Remove one of the memory cards. You can use only one memory card For more information, see: “Insert a memory card” on page 63 Cause: You had inserted more than one memory card. The product does not read the memory card Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Solution 3: Remove the additional memory card Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: You had inserted more than one memory card. If this did not solve the issue, try the next solution.
Chapter 13 If this did not solve the issue, try the next solution. Solution 2: Turn on the product Solution: Cause: Turn on the product. The product was turned off. If this did not solve the issue, try the next solution. Solution 3: Turn on the computer Solution: Cause: Turn on the computer The computer was turned off. If this did not solve the issue, try the next solution.
Solution 5: To map the memory card to a network drive in windows To map the network drive 1. Turn on the product. 2. Print a network configuration page to get the name and IP address of the unit. a. Press Setup. b. Use the arrow keys to select Network. c. Press OK. d. Press Drive to view Network Settings. e. Press OK to print the network configuration page. f. Press OK until the main screen appears. 3. Right-click My Computer and then click Map Network Drive. A Map Network Drive dialog box opens. 4.
Chapter 13 Cause: The computer system resources might have been low. Scan fails Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
If this does not work, it might help to restart your computer. Some programs do not release memory when you close them. Restarting your computer will clear the memory. If this problem occurs frequently, or if you encounter memory problems while using other programs, you might need to add more memory to your computer. See the user guide that came with your computer for more information. Cause: Too many programs were running on your computer.
Chapter 13 If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text. Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application.
NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Cause: The scan document settings were not set to the correct optical character recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image.
Chapter 13 • • • • Resize to Fit is not working as expected The image is cropped when I make a borderless copy The printout is blank A borderless copy has white space around the edges Nothing happens when I try to copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 3: Wait until the product completes the current operation Solution: Check the On light. If it is blinking, the product is busy. Cause: The product was busy copying or printing. If this did not solve the issue, try the next solution. Solution 4: The product does not support the paper or envelope Solution: Do not use the product to copy onto envelopes or other papers it does not support.
Chapter 13 Resize to Fit is not working as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 3: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid. For more information, see: • • “Clean the glass” on page 95 “Clean the lid backing” on page 95 Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image.
Chapter 13 Cause: The original was placed incorrectly on the glass. A borderless copy has white space around the edges Troubleshooting Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Errors If the product has an error, the lights on the product might flash, or an error message might appear on your computer screen.
Chapter 13 Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the rear door. For more information, see: “Clear paper jams” on page 114 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 2: Clear the paper jam from the front Solution: Turn off the product and open the print cartridge door to access the print carriage area. Gently remove any paper that is stuck between the rollers, and then turn on the product again.
Solution 4: Verify that the product is properly connected to a power source Solution: Verify that the product is properly connected to a suitable power source. Troubleshooting To verify the product is connected to a suitable power source 1. Make sure that you are using the power cord provided with the product. 2. If the product is connected to a computer, make sure the computer has a grounded (three-prong) power plug. 3.
Chapter 13 Solution 5: Print a self-test report Solution: Print a self-test report to see if the product can print. To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. Troubleshooting 3.
3. Open the print cartridge door. The print carriage should move to the far right side of the product. Remove the print cartridges and keep them aside carefully. Close the print cartridge door. Disconnect the power cord from the product and wait for 60 seconds. Reconnect the power cord to the product. Turn on the product by pressing the On button. Open the print cartridge door. Troubleshooting 4. 5. 6. 7. 8. 9. The print carriage should move to the far right side of the product. 10.
Chapter 13 Product stall error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reset the product Solution 2: Contact HP support Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord.
Cause: The print carriage was blocked. Carriage blocked Troubleshooting Solution: Turn off the product and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product again. Follow the prompts on the display to continue. Cause: The print carriage was blocked. Door open Solution: Close the print cartridge door. Cause: The print cartridge door was open.
Chapter 13 If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Memory is full Solution: Cause: Try making fewer copies at a time. The document you were copying exceeded the memory of the product. Scanner failure Solution: Turn off the product and then turn it on again. Restart your computer and then try to scan again.
• • • Solution 10: Download and install the unexpected internal error and communications failure patch Solution 11: Check the USB chipset and controller Solution 12: Uninstall and then reinstall the software Solution 1: Verify if the software is installed correctly Solution: Verify that the software was installed correctly. Open the HP Solution Center and verify that all the icons are present. To uninstall and reinstall the software 1.
Chapter 13 Solution 2: Refresh the Windows Device Manager Solution: Refresh the Windows Device Manager. Troubleshooting To refresh the Windows Device Manager 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Double-click Universal Serial Bus Controllers. 4. Click USB Composite Device, click Action, and then click Uninstall. If a screen appears to confirm the deletion, confirm the deletion. 5.
Solution 4: Check the status of the product in the HP Solution Center Solution: Check the status of the product in the HP Solution Center. To check the status of the product 1. On the Windows taskbar, click Start, Programs or All Programs, HP, HP Solution Center. 2. Verify that the product is listed in the Select Device area or that the appropriate tab is selected. 3. Click Status. If the product is working properly, a message appears indicating your product is ready. 4.
Chapter 13 3 2. 3. 4. 5. 6. 7. Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord. Turn on the product. Try to scan again. Cause: reset. The product was not properly connected to a power supply or needed to be If this did not solve the issue, try the next solution.
4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again. Finally, try disconnecting the cable from the hub and connecting it directly to the computer.
Chapter 13 Troubleshooting 4. On the Windows taskbar, click Start, click Programs or All Programs, and then click Accessories. 5. Click Imaging. 6. From the Imaging application, click File and then click Select Device. 7. Select the product from the TWAIN source list. 8. Click File, and then click Scan New. Imaging for Windows will scan from the product using TWAIN software instead of the HP Solution Center.
4. If the Lexbceserver service is listed in the Image Name list, disable it. To disable the service a. On the Windows taskbar, click Start, right-click My Computer, and then click Manage. The Computer Management appears. b. Double-click Services and Applications, and then double-click Services. c. In the right pane, right-click Lexbceserver, and then click Properties. d. On the General tab, in the Service status area, click Stop. e. From the Startup type drop-down menu, select Disabled, and then click OK.
Chapter 13 c. If the Data column contains lexbces, right-click DependOnService and select Modify. Do one of the following: • If you see only lexbces, but not RPCSS, delete lexbces and enter RPCSS. • If you see both lexbces and RPCSS, delete only lexbces and keep RPCSS. d. Click OK. 7. Restart the computer, and then try to scan again. If you can scan successfully, then proceed with the next step to restart the Lexbcserver service.
5. Go to the Utility section and download the HP Scan diagnostic utility. 6. Try to scan. If an error condition is identified with any of the HP software components, a red X is displayed next to the component. If there is no error condition, a green check mark is displayed next to the component. The utility is equipped with a Fix button to correct the error conditions. Cause: There was a problem with the connection between the product and the computer. If this did not solve the issue, try the next solution.
Chapter 13 4. Check if you have one of the following chipsets listed: • SIS 7001 USB host controller • ALI chipsets • NEC universal host controllers • Intel 82801 AA, Intel 82801BA/BAM NOTE: This is not a comprehensive list. If you are experiencing communication issues while trying to scan, follow the steps below to resolve the issue. 5. Disconnect all USB devices (printers, scanners, cameras, etc.) from the computer, except the mouse or keyboard. 6.
Power connection 2 Power cord and adaptor 3 Power outlet 9. Turn on the product. 10. Print a self-test report to test the basic standalone functionality of the product. See the following procedure for more information about printing a self-test report. 11. Try to scan. If the scan is successful, other USB devices connected to the computer might be causing the problem. 12. If the scan is successful, then connect one USB device at a time to the computer. 13.
Chapter 13 Troubleshooting 3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.
c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product. 2. Uninstall the software completely. NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it. To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b.
Chapter 13 To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: • In Windows Vista: In Start Search, type MSCONFIG, and then press Enter. When the User Account Control dialog box appears, click Continue. • In Windows XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press Enter. The MSCONFIG utility application appears. c. Click the General tab. d. Click Selective Startup. e.
5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b.
Chapter 13 If this did not solve the issue, try the next solution. Solution 2: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.
After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start another print job. Cause: The USB cable needed to be disconnected. If this did not solve the issue, try the next solution.
Chapter 13 7. If the wrong driver is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to save your changes. Cause: The product was not be set as the default printer, or the wrong driver might have been configured. If this did not solve the issue, try the next solution. Solution 5: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. Troubleshooting To check if the printer is paused or offline 1.
4. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. 5. Check the print queue again to make sure it is clear, and then try to print again. If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed to the next solution. Cause: The print queue needed to be manually cleared. If this did not solve the issue, try the next solution.
Chapter 13 c. Type a few characters of text into Notepad. d. Click File, and then click Print. 4. If printing is successful from Notepad but not the software application, contact the manufacturer of that application for support. Cause: The software application failed or could not interface with the print driver . Product might not be correctly installed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Power connection 2 Power cord and adaptor 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord. Turn on the product. Try to scan again. To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2.
Chapter 13 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again. Finally, try disconnecting the cable from the hub and connecting it directly to the computer.
4. Wait several seconds, and then reconnect the product to the computer with the USB cable. 5. Follow any onscreen prompts to reinstall the product. Cause: There might have been a problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. 3.
Chapter 13 • • • HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Product was not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Power connection 2 Power cord and adaptor 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord. Turn on the product. Try to scan again. To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2.
Chapter 13 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again. Finally, try disconnecting the cable from the hub and connecting it directly to the computer.
4. Wait several seconds, and then reconnect the product to the computer with the USB cable. 5. Follow any onscreen prompts to reinstall the product. Cause: There might have been a problem when you originally installed the product. If this did not solve the issue, try the next solution. Solution 5: Uninstall and reinstall the HP Photosmart Software To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. 3.
Chapter 13 • • • HP Solution Center HP Director HP Memories Disk Greeting Card Creator 32 Cause: There might have been a problem when you originally installed the HP Photosmart Software. Product could not find available scan destinations Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present.
Chapter 13 7. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Solution 2: Check the power cord and USB cable Solution: Make sure that the power cord and USB cable are properly attached and plugged in. Also, make sure that the product is turned on. 2. 3. 4. 5. 6. 7. 1 Power connection 2 Power cord and adaptor 3 Power outlet Troubleshooting To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip.
Chapter 13 Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again. Finally, try disconnecting the cable from the hub and connecting it directly to the computer.
If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1. Disconnect the USB cable between the product and the computer. 2. On the Windows taskbar, click Start, Printers and Faxes. 3. Right-click the product and select Delete. 4. Wait several seconds, and then reconnect the product to the computer with the USB cable. 5.
Chapter 13 CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Solution 1: Install the HP Photosmart Software Solution: Install the HP Photosmart Software that came with the product. If it is installed, restart your computer. To install the HP Photosmart Software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.
Chapter 13 For more information on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer. Troubleshooting File messages The following is a list of file-related error messages: • • • • • • • • Error reading or writing the file Unreadable files.
Photos not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card Solution 2: Print photos from the computer Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera.
Chapter 13 File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera. Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in the product.
Cannot crop Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Close some applications or restart your computer Solution 2: Empty the Recycle Bin on your desktop Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications.
Chapter 13 Cause: time. There were two or more memory cards inserted into the product at the same If this did not solve the issue, try the next solution. Solution 2: Push the memory card all the way forward Solution: stops. Cause: Remove the memory card and reinsert it in the memory card slot until it You had not fully inserted the memory card. Disconnected Solution: Cause: Make sure your product is turned on and connected to your computer. Your product was not turned on.
Use only one card at a time Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: Multiple memory cards were inserted in the product.
Chapter 13 Paper messages The following is a list of paper-related error messages: • • • • • • • • Paper upside down Paper orientation error Cannot load paper from input tray Ink is drying Out of paper Paper jam or misfeed Paper mismatch Wrong paper width Paper upside down Solution: Cause: Load paper in the input tray print side down. Paper in the input tray was upside down.
• • • • • Solution 2: Make sure the paper is loaded correctly Solution 3: Check the print settings Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit Solution 5: Clean the rollers Solution 6: Contact HP support for service Solution 1: Replace the rear door Solution: If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was removed from the product.
Chapter 13 Solution 4: Clean the paper feed rollers with the HP Paper Feed Cleaning Kit Solution: Some inkjet products require a special kit, called the HP Paper Feed Cleaning Kit, to clean the paper feed rollers and resolve this issue. To see if this affects your product, go to: www.hp.com/support. Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to check whether it is required for your product.
If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. Paper jam or misfeed Solution: In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door. 2. Gently pull the paper out of the rollers.
Chapter 13 Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. • Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Cause: The USB cable was not plugged in properly. Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Turn on the product Solution 2: Connect the product to the computer Solution 1: Turn on the product Solution: Look at the display on the product.
Chapter 13 Cause: The product was not connected to the computer. Improper shutdown Troubleshooting Solution: Press the On button to turn the product on and off. Cause: The last time the product was used, it was not turned off properly. The product can be damaged if it is turned off by turning off the switch on a power strip or by using a wall switch. Two-way communication lost Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Cause: The product was not connected to the computer.
Chapter 13 Carriage stall Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
CAUTION: Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer. Cause: The print carriage had stalled. If this did not solve the issue, try the next solution. Solution 4: Verify that the product is properly connected to a power source Solution: Verify that the product is properly connected to a suitable power source. Troubleshooting To verify the product is connected to a suitable power source 1.
Chapter 13 Cause: There might not be sufficient voltage for the product. If this did not solve the issue, try the next solution. Solution 5: Print a self-test report Solution: Print a self-test report to see if the product can print. If the product can print a self-test report and can print from the computer (if applicable), then there is no need to follow the remaining solutions, as the error message might be false.
The print carriage should move to the far right side of the product. 10. Reinsert the print cartridges in the appropriate slots. 11. Close the print cartridge door. 12. Load paper in the input tray. 13. If prompted, print a cartridge calibration page, and then scan it. Cause: The product experienced an error and had to be reset.
Chapter 13 To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: Incorrect type of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 2: Make sure the protective tape is removed from the print cartridges Solution: Check each print cartridge.
If this did not solve the issue, try the next solution. Solution 4: Align newly installed print cartridges Solution: You must align the print cartridges to ensure excellent print quality. If the alignment error persists and you cannot clear it, your print cartridge might be defective. Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new print cartridge.
Chapter 13 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed.
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. Solution: Follow the prompts on the display to continue, or replace the indicated print cartridges with genuine HP cartridges. HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.
Chapter 13 Solution 1: Insert the print cartridges Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges. For more information, see: “Clean the print cartridge contacts” on page 89 Cause: The print cartridge was missing. If this did not solve the issue, try the next solution.
inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges. For more information, see: “Clean the print cartridges” on page 88 Cause: One or both of the print cartridges were not installed or were installed incorrectly. If this did not solve the issue, try the next solution. Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 13 Print cartridges missing or not detected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Troubleshooting 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridge were installed incorrectly. If this did not solve the issue, try the next solution.
Chapter 13 Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product.
Solution 1: Check the print cartridge Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible. If it appears that you are using the correct print cartridges, proceed to the next solution.
Chapter 13 Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door.
5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The indicated print cartridges were installed incorrectly.
Chapter 13 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 4. Remove the black print cartridge from the slot on the right. Press down on the cartridge to release it, and then pull it toward you out of the slot. Troubleshooting 1 Tri-color print cartridge 2 Black print cartridge 5. Close the print cartridge door. 6. Check to see if the error has been resolved.
• • • Solution 1: Remove and reinsert the print cartridges Solution 2: Clean the print cartridge contacts Solution 3: Replace the print cartridge Solution 1: Remove and reinsert the print cartridges Solution: Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on.
Chapter 13 3. Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. 4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed.
6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. Solution 2: Clean the print cartridge contacts Solution: Clean the print cartridge contacts on the print cartridges that are experiencing the problem. Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers.
Chapter 13 NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card). Cause: One or both of the print cartridges were having a problem. Previously used genuine HP cartridge installed Solution: Check the print quality of the current print job. If it is satisfactory, follow the prompts on the display to continue.
14 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.
Chapter 14 3. • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP support Software programs from other companies might be included with the HP All-in-One.
• Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product.
Chapter 14 HP Quick Exchange Service (Japan) HP warranty and support For instructions on how to pack your product for exchange, see “Pack the HP All-in-One” on page 241.
• The print cartridges • The power cord, USB cable, and any other cable connected to the HP All-in-One • Any paper loaded in the input tray • Any originals loaded in the HP All-in-One To remove print cartridges before shipment 1. Turn on the product and wait until the print carriage is idle and silent. If the product will not turn on, skip this step and go to step 2. 2. Open the print cartridge door. 3. Remove the print cartridges from their slots.
Chapter 14 2. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
15 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One. This section contains the following topics: • Specifications • Environmental product stewardship program • Regulatory notices • Regulatory wireless statements Specifications Technical specifications for the HP All-in-One are provided in this section.
Chapter 15 (continued) Type Paper weight Input tray* Output tray† Photo tray* (252 gsm) * † Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. * NOTE: For a complete list of supported media sizes, see the printer driver.
This section contains the following topics: • • • • • • • Paper use Plastics Material safety data sheets Recycling program HP inkjet supplies recycling program Energy Star® notice Disposal of waste equipment by users in private households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Chapter 15 English Français Deutsch Italiano Español Česky Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení.
Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region.
Chapter 15 FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Declaration of conformity (European Economic Area) Technical information The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Chapter 15 HP Photosmart C4500 All-in-One series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • European Union regulatory notice • Notice to users in Taiwan Technical information 250 Technical information
Exposure to radio frequency radiation Exposure to radio frequency radiation Caution The radiated output power of this device is far below the FCC radio frequency exposure limits. Nevertheless, the device shall be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation.
Chapter 15 European Union regulatory notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 2006/95/EC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Technical information Notice to users in Taiwan Regulatory wireless statements 253
Chapter 15 Technical information 254 Technical information
Symbols/Numerics C 10 x 15 cm photo paper specifications 243 13 x 18 cm photo paper load 34 2 pages on 1, print 56 4 pages on 1, print 56 4 x 6 inch (10 x 15 cm) borderless photos print 50 5 x 7 inch photo paper, load 34 802.11 wireless, configuration page 21 cancel copy 77 print job 61 scan 70 cancel button 6 carriage jam 159 stalled 165 Carriage stall 216 cartridge 87 cartridges.
Index Embedded Web Server password settings 21 encryption settings 23 WEP key 16 envelopes load 38 specifications 243 environment Environmental product stewardship program 244 error messages memory cards 205 out of paper 208 reading or writing file 202 EWS 21 F fast copy quality 73 fax paper width incorrect 212 poor quality printouts 118 fax problems poor print quality 118 file invalid name 203 supported formats 203 unreadable 202 unsupported formats 203 firmware revision mismatch 165 firmware version 20
Index O on button 6 order ink supplies 97 print cartridges 97 out of paper 208 overheads, print 58 P page order 57 paper choose 31 feed fails 129 incompatible types 34 jam 164, 211 jams 40, 114 load 34 misfeed 211 out of 208 recommended sizes for printing 44 recommended types 32, 33 size incorrect 212 specifications 243 tips 115 type incorrect 212 width incorrect 212 paper type 45 password, Embedded Web Server 21 peer-to-peer network 14 phone numbers, support 238 phone support 238 phone support period per
Index recycle ink cartridges 245 reduce/enlarge copies resize to fit letter or A4 75 regulatory notices declaration of conformity (European Economic Area) 249 regulatory model identification number 247 wireless statements 250 reinstall software 108 removing ink from skin and clothing 85 replace print cartridges 81 reports print cartridges 87 self-test 94 reprint menu 7 reprint button 7 resolution print 46 restore network defaults 19 RJ-45 plug 24, 25 S saturation, change in print 47 save photos to compute
