HP Photosmart C4380 All-in-One series Windows Help
1 HP Photosmart C4380 All-in-One series Help........................................................................5 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................7 Control panel buttons.................................................................................................................8 Use the HP Photosmart Software.....................................................................
Print from your computer Print from a software application..............................................................................................41 Make the HP All-in-One the default printer...............................................................................42 Change the print settings for the current job............................................................................42 Set the paper size...........................................................................................
Contents 11 Maintain the HP All-in-One Clean the HP All-in-One...........................................................................................................75 Clean the exterior...............................................................................................................75 Clean the glass...................................................................................................................75 Clean the lid backing.....................................................
Errors......................................................................................................................................139 Device messages.............................................................................................................139 File messages...................................................................................................................141 Supported file types for the HP All-in-One..................................................................
HP Photosmart C4380 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • • “HP All-in-One overview” on page 7 “Find more information” on page 11 “How do I?” on page 13 “Finish setting up the HP All-in-One” on page 15 “Load originals and load paper” on page 31 “Print from your computer” on page 41 “Use the photo features” on page 61 “Use the scan features” on page 67 “Use the copy features” on page 71 “Maintain the HP All-in-One” on page 75 “Shop for ink supplies” on p
Chapter 1 HP Photosmart C4380 All-inOne series Help 6 HP Photosmart C4380 All-in-One series Help
2 HP All-in-One overview Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy, scanning documents, or printing photos from a memory card. You can access many HP All-in-One functions directly from the control panel, without turning on your computer.
Chapter 2 (continued) * Label Description 12 Rear USB port 13 Power connection* Use only with the power adapter supplied by HP. Control panel buttons HP All-in-One overview Label Icon Name and Description 1 On button: Turns the HP All-in-One on or off. When the HP Allin-One is off, a minimal amount of power is still used by the device. To completely remove power, turn the HP All-in-One off, and then unplug the power cord.
(continued) Label Icon Name and Description 5 Cancel button: Stops a task (such as scanning or copying) or resets settings (such as Quality and Copies). 6 Scan button: Starts a scan. When a memory card is inserted, this button advances to the next photo on the memory card when pressed. 7 Start Copy Black button: Starts a black-and-white copy. In certain situations (for example, after clearing a paper jam), this button resumes printing.
Chapter 2 HP All-in-One overview 10 HP All-in-One overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see “Troubleshooting” on page 91 in this onscreen Help.
Chapter 3 Find more information 12 Find more information
How do I? This section contains links to commonly performed tasks, such as sharing and printing photos and optimizing your print jobs.
Chapter 4 How do I? 14 How do I?
5 Finish setting up the HP All-inOne After you have completed the steps in the Setup Guide, refer to this section to finish setting up the HP All-in-One. This section contains the following topics: • • Computer connection information Connect to a network Computer connection information The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable.
Chapter 5 Use printer sharing If your computer is on a network, and another computer on the network has an HP Allin-One connected to it by a USB cable, you can print to that printer using printer sharing. The computer directly connected to the HP All-in-One acts as the host for the printer and has full software functionality. The other computer, which is referred to as a client, has access only to the print features.
Integrated wireless WLAN 802.11 network setup To set up the HP All-in-One on an integrated wireless WLAN 802.11 network, you need to do the following: See this section: First, collect all of the required materials. “What you need for an integrated wireless WLAN 802.11 network” on page 17 Next, install the software and connect the HP All-in-One to the wireless router. “Connect to an integrated wireless WLAN 802.
Chapter 5 Connect to an integrated wireless WLAN 802.11 network The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the HP All-in-One to your wireless network. CAUTION: To prevent other users from accessing your wireless network, HP strongly recommends using a password or passphrase (WPA or WEP security) and a unique network name (SSID) for your wireless router.
In order to connect the HP All-in-One to your computer (ad hoc), you need to create an ad hoc network profile on your computer. This includes choosing a network name (SSID) and WEP security (optional but recommended) for your ad hoc network. To set up the HP All-in-One on a wireless ad hoc network, you need to do the following: See this section: First, collect all of the required materials. “What you need for an ad hoc network” on page 19 Next, prepare your computer by creating a network profile.
Chapter 5 d. Make sure that the check box is not selected next to The key is provided for me automatically. If it is selected, click the check box to clear it. e. In the Network key box, type a WEP key that has exactly 5 or exactly 13 alphanumeric (ASCII) characters. For example, if you enter 5 characters, you might enter ABCDE or 12345. Or, if you enter 13 characters, you might enter ABCDEF1234567. (12345 and ABCDE are examples only. Select a combination of your choosing.
To connect the HP All-in-One 1. Insert the HP Photosmart Software CD in the computer CD-ROM drive. 2. Follow the instructions on the screen. When you are prompted, connect the HP All-in-One to the computer using the USB setup cable included in the box. The HP All-in-One will attempt to connect to the network. If the connection fails, follow the prompts to correct the problem, and then try again. 3.
Chapter 5 Related topics • “Print the wireless network test” on page 23 • “Wireless setup troubleshooting” on page 108 Change the HP All-in-One from a USB connection to a network connection If you first install the HP All-in-One with a USB connection, you can later change to a wireless network connection. If you already understand how to connect to a network, you can use the general directions below. To change a USB connection to an integrated wireless WLAN 802.11 connection 1.
To print the network configuration page 1. Press the Wireless button on the front of the HP All-in-One. 2. Press the button next to the icon on the display until Print Network Configuration Page is highlighted, and then press the button next to OK. Related topics “Network configuration page definitions” on page 24 Restore network defaults You can reset the network settings to what they were when you purchased the HP All-inOne. To restore network defaults 1.
Chapter 5 Network configuration page definitions The network configuration page shows the network settings for the HP All-in-One. There are settings for general information and 802.11 wireless. This section contains the following topics: • • General network settings Wireless (802.
Wireless (802.11) network settings The following table describes the 802.11 wireless settings shown on the network configuration page. Parameter Description Hardware Address (MAC) The Media Access Control (MAC) address that identifies the HP All-in-One. This is a unique 12-digit identification number assigned to networking hardware for identification, including wireless access points, routers, and other such devices. No two pieces of hardware have the same MAC address.
Chapter 5 (continued) Parameter Description NOTE: Check to see if a DNS IP address appears on the network configuration page. If no address is shown, obtain the DNS IP address from your Internet service provider (ISP). Wireless Status Status of the wireless network: • • • • Communication Mode Connected: The HP All-in-One is connected to a wireless LAN and everything is working.
(continued) Parameter Description Authentication type Type of authentication in use: • • • • • None: No authentication in use. Open System (ad hoc and infrastructure): No authentication Shared Key: WEP key is required. WPA-PSK (infrastructure only): WPA with Pre-Shared Key. Not applicable: This parameter does not apply to this network type.
Chapter 5 (continued) Parameter Description Total Packets received The number of packets received by the HP All-in-One without error since it has been turned on. The counter clears after the HP All-in-One is turned off. Network glossary Finish setup 28 access point A network router that has wireless capability. ASCII American Standard Code for Information Interchange. The standard for numbers used by computers to represent all the uppercase and lowercase Latin letters, numbers, punctuation, etc.
IP address A number that uniquely identifies the device on the network. IP addresses are assigned dynamically through DHCP or AutoIP. You can also set up a static IP address, though this is not recommended. MAC address Media Access Control (MAC) address that uniquely identifies the HP All-inOne. This is a unique 12-digit identification number assigned to networking hardware for identification. No two pieces of hardware have the same MAC address.
Chapter 5 Finish setup 30 Finish setting up the HP All-in-One
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, envelopes, and HP CD/DVD tattoo labels. By default, the HP All-in-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. If you use plain or photo paper, the HP All-in-One can automatically detect the paper type and size. If you use other types of paper, change the paper type and size settings in the software.
HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film make your color presentations vivid and even more impressive. This film is easy to use and handle and dries quickly without smudging. HP Premium Inkjet Paper HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A smooth, matte finish makes it ideal for your highest-quality documents.
Chapter 6 and business graphics for report covers, special presentations, brochures, mailers, and calendars. HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel. HP CD/DVD Tattoos HP CD/DVD Tattoos allow you to personalize your CDs and DVDs by printing highquality, low-cost CD or DVD labels. To order genuine HP supplies for the HP All-in-One, go to www.hp.com/buy/supplies.
Load paper This section describes the procedure for loading different types and sizes of paper into the HP All-in-One for your copies or printouts. NOTE: After a copy or print job has started, the paper width sensor can determine whether the paper is Letter, A4, or a smaller size. TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag.
Chapter 6 3. Insert the stack of paper into the input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages.
To load 10 x 15 cm (4 x 6 inch) photo paper in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of photo paper into the far-right side of the input tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you.
Chapter 6 To load index cards in the input tray 1. Remove all paper from the input tray. 2. Insert the stack of cards, print side down, into the far-right side of the input tray. Slide the stack of cards forward until it stops. 3. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the input tray; make sure the stack of cards fits within the input tray and is no higher than the top of the paper-width guide.
Related topics “Print a group of addresses on labels or envelopes” on page 57 Load other types of paper The following types of paper are designed for special projects. Create your project in the HP Photosmart Software or another application, set the paper type and size, and then print. HP Premium Inkjet Transparency Film and HP Premium Plus Inkjet Transparency Film ▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first.
Chapter 6 Related topics • “Choose papers for printing and copying” on page 32 • “Set the paper type for printing” on page 43 • “Print on transparencies” on page 56 • “Reverse an image for iron-on transfers” on page 56 • “Print a group of addresses on labels or envelopes” on page 57 • “Print custom CD/DVD labels” on page 50 Avoid paper jams To help avoid paper jams, follow these guidelines. • • • • • • • • Remove printed papers from the output tray frequently.
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using. Paper type Suggested paper size settings CD/DVD tattoo paper 5 x 7 in.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, click one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6. Click the Features tab. 7. Select the Show Preview Before Printing check box. 8. Click OK, and then click Print or OK in the Print dialog box. Your print job displays in the preview window. 9.
This section contains the following topics: • • Create printing shortcuts Delete printing shortcuts Related topics • “Print a borderless image” on page 48 • “Print a photo on photo paper” on page 49 • “Print on transparencies” on page 56 • “Print on both sides of the page” on page 51 Create printing shortcuts In addition to the printing shortcuts that are available in the Printing Shortcuts list, you can create your own printing shortcuts.
Chapter 7 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Perform special print jobs In addition to supporting standard print jobs, the HP All-in-One can perform special jobs such as printing borderless images, iron-on transfers, and posters.
7. In the Size list, click the size of photo paper loaded in the input tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 8. In the Paper Type drop-down list, click More, and then select the appropriate paper type. NOTE: You cannot print a borderless image if the paper type is set to Plain paper or to a type of paper other than a photo paper. 9. Select the Borderless printing check box if it is not already checked.
Chapter 7 11. If you want to print the photo in black and white, click the Color tab and select the Print in grayscale check box. 12. Click OK, and then click Print or OK in the Print dialog box. NOTE: Do not leave unused photo paper in the input tray. The paper might start to curl, which could reduce the quality of your printout. Photo paper should be flat before printing.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Paper Type drop-down list, click More, and then select the appropriate paper type. 7. In the Print Quality drop-down list, click Maximum dpi. NOTE: To view the maximum dpi that the HP All-in-One will print, click Resolution. 8.
Chapter 7 7. For binding, do one of the following: • For binding on the top like a notebook or calendar, select the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other top-to-bottom. This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document. • For binding on the side like a book or magazine, click to clear the Flip Pages Up check box.
To print a multiple-page document as a booklet 1. Load paper into the input tray. The paper should be thick enough so that the images do not show through to the other side. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
Chapter 7 11 9 7 1 5 3 Figure 7-1 Left-edge binding for left-to-right languages 7 9 11 5 3 1 Figure 7-2 Right-edge binding for right-to-left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4.
8. In the Page order list, click an appropriate page order option. The sample output graphic is numbered to show how the pages will be ordered if you select each option. 9. Click OK, and then click Print or OK in the Print dialog box. Print a multiple-page document in reverse order Because of the way the paper feeds through the HP All-in-One, the first page that prints is print side up at the bottom of the stack. Usually this means you need to put the printed pages in the correct order.
Chapter 7 6. In the Layout Options area, select Front to Back in the Page Order option. NOTE: If you set your document to print on both sides of the page, the Front to Back option is not available. Your document will automatically print in the correct order. 7. Click OK, and then click Print or OK in the Print dialog box. NOTE: When you are printing multiple copies, each set is printed completely before the next set is printed.
6. In the Paper Type drop-down list, click More, and then select the appropriate paper type. TIP: If you want to make notations on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the Mirror Image check box. 7. In the Resizing Options area, click an appropriate size in the Size list. 8. Click OK, and then click Print or OK in the Print dialog box.
Chapter 7 Print a poster You can create a poster by printing a document on multiple pages. The HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box.
To print a Web page 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the HP All-in-One is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5.
Chapter 7 3. Double-click the HP All-in-One icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you want to cancel. 5. On the Document menu, click Cancel Printing or Cancel, or press the Delete key on your keyboard. It can take a few moments for the print job to be cancelled. To stop a print job from the computer (Windows Vista users) 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Click Printers. 3.
Use the photo features The HP All-in-One is equipped with memory card slots which enable you to insert a memory card and begin printing photos from your digital camera without uploading your photos to a computer first. Additionally, if the HP All-in-One is network-connected or connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share. The HP All-in-One supports the memory cards described below.
Chapter 8 This section contains the following topics: • • • • Print photos Save photos to your computer Edit photos using your computer Share photos with friends and relatives Print photos Photos The HP All-in-One enables you to print one borderless or bordered photo per page directly from your memory card, without first having to transfer the files to a computer. The HP All-in-One is set to detect the type and size of paper you are using automatically.
6. Press the Copies button until the number of copies you want to print appears on the display. 7. Press the Print button. TIP: While the photo is printing, you can continue scrolling through the photos on your memory card. When you see a photo you want to print, you can press the Print button to add that photo to the print queue. Print enlargements Photos You can print enlargements of the photos on your memory card on either letter or A4 paper. To print an enlargement of a photo 1.
Chapter 8 6. Press the Copies button until the number of copies you want to print appears on the display. 7. Press the Print button. TIP: While the photo is printing, you can continue scrolling through the photos on your memory card. When you see a photo you want to print, you can press the Print button to add that photo to the print queue.
To print camera-selected photos using the DPOF standard 1. Insert your memory card into the appropriate slot on the HP All-in-One. 2. When prompted, do one of the following: • Select OK to print all DPOF-tagged photos. • Select CANCEL to bypass DPOF printing. You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card to your computer’s hard drive for advanced photo editing, sharing photos online, and printing from your computer.
Chapter 8 Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP All-in-One. NOTE: The HP All-in-One must be connected to a computer that has the HP Photosmart Software installed on it. Photos To share photos 1. Insert a memory card into the appropriate slot on the HP All-in-One. The software opens on your computer. 2.
9 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles, and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • • • • • Scan text from an article into your word processor, and quote it in a report. Print business cards and brochures by scanning a logo and using it in your publishing software.
Chapter 9 To scan to a computer 1. Load your original print side down on the right front corner of the glass. 2. Ensure that there are no memory cards inserted in the memory card slots on the HP All-in-One. 3. Press Scan. A preview image of the scan appears on your computer, where you can edit it. Any edits that you make apply to the current scan session only. The HP Photosmart Software has many tools that you can use to edit your scanned image.
Stop scanning Scan To stop scanning ▲ Press Cancel on the control panel.
Chapter 9 Scan 70 Use the scan features
10 Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless copies.
Chapter 10 3. Press the Copies button to increase the number of copies. When you reach the maximum, the setting returns to 1 copy. TIP: Use the software that you installed with the HP All-in-One to set the number of copies higher than supported from the control panel. When the number of copies is greater than 9, only the last digit of the number of copies is displayed on the control panel. 4. Press Start Copy Black or Start Copy Color.
This section contains the following topics: • • Make a borderless copy of a photo Resize an original to fit onto letter or A4 paper Make a borderless copy of a photo For the best quality when copying a photo, load photo paper in the input tray. TIP: You can optimize the quality of the color photos you print and copy with the HP All-in-One by purchasing a photo print cartridge. Remove the black print cartridge and insert the photo print cartridge in its place.
Chapter 10 To resize a document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on the right front corner of the glass. 3. Press the Size button to select Resize to Fit. 4. Press Start Copy Black or Start Copy Color. Stop copying To stop copying ▲ Press Cancel on the control panel.
11 Maintain the HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 11 To clean the glass 1. Turn off the HP All-in-One, unplug the power cord, and raise the lid. 2. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass, since they can damage it. Do not place or spray liquid directly on the glass. The liquid might seep under the glass and damage the device. 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4.
To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The HP All-in-One prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. 3. Make sure the test patterns show a complete grid and the thick color lines are complete.
Chapter 11 • • • • Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles Remove ink from your skin and clothing Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges.
NOTE: The HP All-in-One can only detect the ink levels for genuine HP ink. The ink levels in print cartridges that are refilled or have been used in other devices, might not register accurately. NOTE: Ink from the cartridges is used in the printing process in a number of different ways, including in the initialization process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly.
Chapter 11 To replace the print cartridges 1. Make sure the HP All-in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them. 2. Make sure you have letter or A4 unused plain white paper loaded in the input tray. 3. Open the print cartridge door.
7. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. Maintain the HP All-in-One 8.
Chapter 11 9. Close the print cartridge door. If you installed a new print cartridge, the HP All-in-One prints a print cartridge alignment page. 10. When prompted, ensure plain white paper is loaded in the input tray, then press the button next to OK. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 11.
One came with a print cartridge protector, you can use an airtight plastic container to protect your print cartridge. NOTE: If you use a plastic container, make sure the ink nozzles on the print cartridge do not touch the plastic. The print cartridge protector is designed to keep a print cartridge secure and prevent it from drying out when it is not being used. Whenever you remove a print cartridge from the HP All-in-One with the intention of using it again later, store it in the print cartridge protector.
Chapter 11 Align the print cartridges When a new print cartridge is installed, the HP All-in-One aligns the cartridge. You can also align the print cartridges at any time from the software you installed with the HP Allin-One. Aligning the print cartridges ensures high-quality output. NOTE: If you remove and reinstall the same print cartridge, the HP All-in-One will not prompt you to align the print cartridges.
Clean the print cartridges Use this feature when the self-test report shows streaking, white lines through any of the lines of color or when a color is muddy after installing a print cartridge for the first time. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles. To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2.
Chapter 11 To clean the print cartridge contacts 1. Turn on the HP All-in-One and open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP All-in-One. 3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time.
When debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages. Ink streaking can be corrected by cleaning around the ink nozzles as described here. NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the software you installed with the HP All-in-One.
Chapter 11 6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 8. Repeat if necessary for the other print cartridge. 9.
For a list of print cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your device and purchase print cartridges. To order genuine HP supplies for the HP All-in-One, go to www.hp.
Chapter 12 Shop for ink supplies 90 Shop for ink supplies
13 Troubleshooting This section contains the following topics: • • • • • • • • • • Troubleshooting tips Hardware setup troubleshooting Software installation troubleshooting Wireless setup troubleshooting Print quality troubleshooting Print troubleshooting Memory card troubleshooting Scan troubleshooting Copy troubleshooting Errors Troubleshooting Troubleshooting tips This section contains the following topics: • • • • • • Communication problems over a USB connection Information on print cartridges Infor
Chapter 13 • • • Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP Allin-One is turned off. Make sure the power cord is firmly connected to the HP All-inOne and plugged into a power outlet. Press the On button to turn on the HP All-inOne. Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced.
• • • • Do not reattach the protective tape once it has been removed from the print cartridge. Reattaching the plastic tape might damage the print cartridge. Place the print cartridge in the HP All-in-One immediately after removing the plastic tape. If this is not possible, store it in a print cartridge protector or airtight plastic container. HP recommends that you do not remove the print cartridges from the HP All-in-One until you have replacement print cartridges available to install.
Chapter 13 • • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. Use HP Premium Plus photo paper for maximum performance. Clear paper jams If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door.
2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 3. Close the print cartridge door. Troubleshoot print cartridges If you are experiencing problems with printing, you might have a problem with one of the print cartridges.
Chapter 13 2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge forward until it clicks into the socket. Troubleshooting 3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. 4. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges. This report provides useful information about your print cartridges, including status information. 5.
3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot.
Chapter 13 To clean the print cartridge contacts 1. Turn on the HP All-in-One and open the print cartridge door. The print carriage moves to the far right side of the HP All-in-One. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the HP All-in-One. 3. Lightly press down on the print cartridge to release it, and then pull it towards you out of the slot. NOTE: Do not remove both print cartridges at the same time.
To replace the print cartridges 1. Make sure the HP All-in-One is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, the HP All-in-One will not release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them. 4. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it.
Chapter 13 7. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Troubleshooting CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. 8.
9. Close the print cartridge door. If you installed a new print cartridge, the HP All-in-One prints a print cartridge alignment page. 10. When prompted, ensure plain white paper is loaded in the input tray, then press the button next to OK. 11. Load the page print side down on the right front corner of the glass, and then press the button next to OK to scan the page. When the On button stops flashing, the alignment is complete and the page can be removed. Recycle or discard the page.
Chapter 13 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. This section contains the following topics: • • The HP All-in-One will not turn on I connected the USB cable, but I am having problems using the HP All-in-One with my computer The HP All-in-One will not turn on Cause: The HP All-in-One is not properly connected to a power supply.
Cause: You pressed the On button too quickly. Solution: The HP All-in-One might not respond if you press the On button too quickly. Press the On button once. It might take a few minutes for the HP All-in-One to turn on. If you press the On button again during this time, you might turn the device off. CAUTION: If the HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/support.
Chapter 13 This section contains the following topics: • • • • • • • When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens The minimum system checks screen appears A red X appears on the USB connect prompt I received a message that an unknown error has occurred The registration screen does not appear Uninstall and reinstall the software Missing HP Photosmart Software When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Cause: Solution: The installation failed to
Solution: again. Check that the HP All-in-One is turned on, and then try the usb connection 3. Click Retry to retry the connection. If this does not work, continue to the next step. 4. Verify that the USB cable is set up properly as follows: • Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port. • Do not attach the USB cable to a keyboard. • Verify that the USB cable is 3 meters (9.8 feet) or less in length.
Chapter 13 The registration screen does not appear Cause: The registration screen did not launch automatically. Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4380 All-in-One series, and then clicking Product Registration.
4. Disconnect the HP All-in-One from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 6. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One.
Chapter 13 Solution: Cause: Turn the computer on. The HP All-in-One is not properly connected to the computer. Solution: Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP Allin-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.
Solution: Access the router's Embedded Web Server and turn on the Broadcast SSID option. See the user guide that came with your wireless router for information on how to access the Embedded Web Server and check the Broadcast SSID setting. For more information, see: “Connect to an integrated wireless WLAN 802.11 network” on page 18 Solution: In order to establish a good signal between the HP All-in-One and wireless router (infrastructure) or computer (ad hoc), you might have to experiment a bit.
Chapter 13 • • If a cordless telephone, microwave, or other device that emits radio signals transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference. If your computer or wireless router is near an external wall, move them away from the wall. Cannot connect to network during setup Cause: The equipment is not turned on. Solution: Turn on the networked devices, such as the wireless router for an infrastructure network, or the computer for an ad hoc network.
If you do not know the WEP key, see the documentation that came with your wireless router for information on how to access the router's Embedded Web Server. You can find the WEP key by logging onto the router's Embedded Web Server using a computer on the wireless network. Invalid passphrase during wireless setup Cause: During the wireless setup process, you might have entered the WPA passphrase incorrectly. Solution: Run the wireless setup process again and enter the correct passphrase.
Chapter 13 Print quality troubleshooting If you are having problems with print quality, try the solutions in this section and observe the following guidelines: • • • Troubleshooting • Replace refilled or empty cartridges with genuine HP print cartridges. Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task. For more information, see “Set the paper type for printing” on page 43 and “Choose papers for printing and copying” on page 32.
For more information on print cartridges, see “Troubleshoot print cartridges” on page 95. Cause: The paper is too close to the print cartridge during printing. Solution: If the paper is too close to the print cartridge during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. Make sure the paper lays flat in the input tray and is not too wrinkled.
Chapter 13 Use OpenType or TrueType fonts to ensure that the HP All-in-One is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon. The printout has a horizontal band of distortion near the bottom of the page Cause: Your image has light blue, gray, or brown hues that print near the bottom of the page. Solution: Load high-quality paper in the input tray and print the image with a high print quality setting, such as Best, Maximum dpi, or High Resolution.
Solution: Load the paper with the print side down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. For more information, see: “Load full-size paper” on page 35 Cause: You are using non-HP ink. Solution: HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP ink.
Chapter 13 If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see “Troubleshoot print cartridges” on page 95.
paper. If you are printing on other types of paper, such as labels or transparencies, check that you have selected the correct paper type in the HP Photosmart Software. For more information, see: “Set the paper type for printing” on page 43 Cause: Copying a poor-quality picture, such as a newspaper photo, causes bands, checks, or stripes to appear on your copy. These are called moiré patterns.
Chapter 13 Cause: You are printing on the wrong side of the paper. Solution: Load paper with the print side down. For example, if you are loading glossy photo paper, load the paper with the glossy side down. Printouts have vertical streaks Cause: The paper type is not suitable for the HP All-in-One. Solution: If the paper you are using is too fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper.
Print troubleshooting Use this section to solve these printing problems: • • • • • • • • • • Envelopes print incorrectly Borderless printing produces unexpected results The HP All-in-One is not responding The HP All-in-One prints meaningless characters Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the HP A
Chapter 13 Solution: If the HP All-in-One is performing another task such as copying or scanning, your print job will be delayed until the HP All-in-One completes the current task. Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check your computer to see if there are any messages. Cause: Solution: The HP All-in-One has a paper jam. Clear the paper jam.
If the connections are secure, and nothing has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: “Communication problems over a USB connection” on page 91 Cause: The HP All-in-One is turned off. Solution: Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-in-One is turned off.
Chapter 13 Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Nothing happens when I try to print Cause: The HP All-in-One is turned off. Solution: Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet.
If the connections are secure, and nothing has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status. For more information, see: “Communication problems over a USB connection” on page 91 Cause: The HP All-in-One has a paper jam. Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 94 Cause: The print carriage has stalled.
Chapter 13 Make sure the margin settings for the document do not exceed the printable area of the HP All-in-One. To check your margin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the margins. The HP All-in-One uses the margins you have set in your software application, as long as they are greater than the minimum margins the HP All-in-One supports. 3. Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application.
Solution: To check your margin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the margins. The HP All-in-One uses the margins you have set in your software application, as long as they are greater than the minimum margins the HP All-in-One supports. 3. Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software application. Make sure the margin settings for the document do not exceed the printable area of the HP All-in-One.
Chapter 13 self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: “Troubleshoot print cartridges” on page 95 Cause: The document you are printing contains an additional blank page. Solution: Open the document file in your software application and remove any extra pages or lines at the end of the document. Cause: The HP All-in-One picked up two sheets of paper.
Ink is spraying the inside of the HP All-in-One when I print a photo Cause: The borderless print settings require photo paper to be loaded in the input tray. You are using the wrong paper type. Solution: Make sure you load photo paper in the input tray before you print a borderless print job.
Chapter 13 If the memory card is not inserted properly, the HP All-in-One will not respond and the Photo light (near the memory card slots) will not turn on. After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit. Cause: Solution: Multiple memory cards are inserted in the HP All-in-One. You can insert only one memory card at a time.
The photos on the memory card do not transfer to my computer Cause: The HP Photosmart Software is not installed. Solution: Install the HP Photosmart Software that came with the HP All-in-One. If it is installed, restart your computer. To install the HP Photosmart Software 1. Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3.
Chapter 13 Memory card is not available Cause: If this message appears on your display, it means that another user is accessing the memory card over the network. Other users who try to use the same memory card might see a read/write error message. The memory card might not appear, as expected, in a list of shared network drives. In addition, if the HP All-inOne is connected to your computer by a USB cable, the computer might be accessing the memory card, making it inaccessible to the HP All-in-One.
Solution: Retry your task at a later time. Scan troubleshooting Use this section to solve these scan problems: Scan halts Scan fails Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text format is incorrect Text is incorrect or missing The scan feature does not work Scan halts Cause: The computer system resources might be low.
Chapter 13 NOTE: To check to see whether the software is running, right-click on the HP Digital Imaging Monitor icon in the system tray at the far right of the Windows taskbar. Pick a device in the list, and then click Display Status. Scan fails because of insufficient computer memory Cause: Too many applications are running on your computer. Solution: Close all applications that are not in use. This includes applications that run in the background, such as screen savers and virus checkers.
Solution: Turn off autocropping in the software to retain the page layout. Scanned image shows dotted lines instead of text Cause: If you use the Text image type to scan text that you plan to edit, the scanner might not recognize color text. The Text image type scans at 300 x 300 dpi, in black and white. If you are scanning an original that has graphics or artwork surrounding the text, the scanner might not recognize the text. Solution: Make a black-and-white copy of the original and then scan the copy.
Chapter 13 See the documentation that came with Readiris, or whichever OCR software you use, for information on how to select the OCR language. The scan feature does not work Cause: Solution: Cause: cable. Solution: The computer is turned off. Turn the computer on. The HP All-in-One is not properly connected to the computer through a USB Check the cables that connect the HP All-in-One to your computer. Cause: The software that came with the HP All-in-One is not installed or is not running.
Cause: The HP All-in-One might be busy copying or printing. Solution: Check the On button. If it is blinking, the HP All-in-One is busy. Cause: The HP All-in-One does not recognize the paper type. Solution: Do not use the HP All-in-One to copy onto envelopes or other papers the HP All-in-One does not support. Cause: The HP All-in-One has a paper jam. Solution: in-One.
Chapter 13 Solution: Load the original print side down on the right front corner of the glass as shown below. Troubleshooting Resize to Fit is not working as expected Cause: You are trying to increase the size of an original that is too small. Solution: Resize to Fit can only enlarge the original up to the maximum percentage allowed by your model. For example, 200% might be the maximum enlargement percentage allowed by your model.
Cause: Debris might be stuck on the glass or on the back of the document lid. The HP All-in-One interprets anything it detects on the glass as part of the image. Solution: Turn off the HP All-in-One, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid.
Chapter 13 The printout is blank Cause: The original is placed incorrectly on the glass. Solution: Load the original print side down on the right front corner of the glass as shown below. Troubleshooting Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges.
Solution: Use photo paper to make borderless copies. Errors If the HP All-in-One has an error, the lights on the device might flash, or an error message might appear on the display of the HP All-in-One or your computer screen.
Chapter 13 Solution: Turn the HP All-in-One off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Follow the prompts on the display to continue. Carriage stall Cause: The print carriage is blocked. Troubleshooting Solution: Turn the HP All-in-One off and open the print cartridge door to access the print carriage area.
For more information, see: “Clear paper jams” on page 94 Cause: The print carriage is blocked. Solution: Turn the HP All-in-One off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again. Memory is full Cause: The document you are copying has exceeded the memory of the HP All-inOne. Solution: Try making fewer copies at a time.
Chapter 13 • • Supported file types for the HP All-in-One File corrupted Error reading or writing the file Cause: The HP All-in-One software could not open or save the file. Solution: Check to see if you have the right folder and file name. Unreadable files. NN files could not be read Cause: Some of the files on the inserted memory card are damaged. Solution: Reinsert the memory card in the HP All-in-One or try transferring the files to your computer using a memory card reader or a USB cable.
Solution: Open the file in another application, and save it in a format that the HP Photosmart software recognizes. For more information, see: “Supported file types for the HP All-in-One” on page 143 Invalid file name Cause: The file name you entered is invalid. Solution: Make sure that you are not using any invalid symbols in the file name. NOTE: Although the file name might look correct, it could still include invalid characters. Overwrite the existing file name with a new name.
Chapter 13 • • • • • Card access error Use only one card at a time Card is inserted incorrectly Card is not fully inserted Card is damaged Cannot crop Cause: The computer does not have enough memory. Solution: Close all unnecessary applications. (This includes applications that run in the background, such as screensavers and virus checkers). Try restarting your computer to clear the memory. You might need to purchase more RAM. Refer to the documentation that came with your computer.
For more information, see: “Communication problems over a USB connection” on page 91 Out of disk space Cause: There is not enough available memory on your computer to perform the task. Solution: Close some applications and try the task again. Card access error Cause: There are two or more memory cards inserted into the HP All-in-One at the same time. Cause: You have inserted a Compact Flash memory card backwards or upside down. Solution: Remove the memory card and reinsert it correctly.
Chapter 13 After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit. Card is not fully inserted Cause: The card is not fully inserted. Solution: Make sure you fully insert the memory card into the appropriate slot on the HP All-in-One. If the memory card is not inserted properly, the HP All-in-One will not respond and the Photo light (near the memory card slots) will not turn on.
• • Paper mismatch Wrong paper width Paper upside down Cause: Paper in the input tray is upside down. Solution: Load paper in the input tray print side down. Paper orientation error Cause: Paper in the input tray is in landscape orientation. Solution: Insert paper into the input tray with the short edge forward and the print side down. Slide the paper forward until it stops.
Chapter 13 Paper jam, misfeed or blocked carriage Cause: Solution: Paper has jammed the HP All-in-One. Clear the jam. For more information, see: “Clear paper jams” on page 94 Cause: The print carriage is blocked. Solution: Turn the HP All-in-One off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP All-in-One on again.
Power and connection messages The following is a list of power- and connection-related error messages: • • • • HP All-in-One not found Communication test failed Improper shutdown Two-way communication lost HP All-in-One not found Cause: This error applies only to USB-connected devices. The USB cable is not plugged in properly. Troubleshooting Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur.
Chapter 13 Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. Troubleshooting For more information, see: “Communication problems over a USB connection” on page 91 Improper shutdown Cause: The last time the HP All-in-One was used, it was not turned off properly.
Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below.
Chapter 13 Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. To find support and warranty information, go to the HP Web site at www.hp.com/ support.
Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: You installed new print cartridges which might need alignment. Solution: You must align the print cartridges to ensure excellent print quality. If the alignment error persists and you cannot clear it, your print cartridge might be defective.
Chapter 13 covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Troubleshooting Cause: One or both of the print cartridges are not installed or are installed incorrectly. Solution: One or both of the print cartridges are not installed or are installed incorrectly.
Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges. For more information on print cartridges, see “Troubleshoot print cartridges” on page 95. Cause: Protective tape is covering the print cartridges.
Chapter 13 Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Print cartridge is not compatible Cause: The indicated print cartridge(s) are not compatible with the HP All-in-One. Solution: Replace the indicated print cartridge(s) with print cartridges that are compatible with the HP All-in-One.
For more information, see: “Replace the print cartridges” on page 79 “Troubleshoot print cartridges” on page 95 Troubleshooting • • Errors 157
Chapter 13 Troubleshooting 158 Troubleshooting
14 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.
Chapter 14 3. • Valuable HP All-in-One and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One Call HP support. Support options and availability vary by device, country/region, and language. Before you call HP support Software programs from other companies might be included with the HP All-in-One.
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the HP All-in-One.
Chapter 14 HP Quick Exchange Service (Japan) HP warranty and support For instructions on how to pack your device for exchange, see “Pack the HP All-in-One” on page 163.
Prepare the HP All-in-One for shipment If after contacting HP Support or returning to the point of purchase you are requested to send the HP All-in-One in for service, make sure you remove and keep the following items before returning your device: • The print cartridges • The power cord, USB cable, and any other cable connected to the HP All-in-One • • Any paper loaded in the input tray Any originals loaded in the HP All-in-One To remove print cartridges before shipment 1.
Chapter 14 2. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
15 Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One.
Chapter 15 This section contains the following topics: • Paper use • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Energy consumption • Disposal of Waste Equipment by Users in Private Households in the European Union Paper use This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Česky Likvidace vysloužilého zařízení uživateli v domácnosti v zemích EU Tato značka na produktu nebo na jeho obalu označuje, že tento produkt nesmí být likvidován prostým vyhozením do běžného domovního odpadu. Odpovídáte za to, že vysloužilé zařízení bude předáno k likvidaci do stanovených sběrných míst určených k recyklaci vysloužilých elektrických a elektronických zařízení.
Chapter 15 This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about power cord • Geräuschemission Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRB-0721-01.
Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about power cord Geräuschemission Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T.
Chapter 15 Wireless: Notice to users in Brazil Aviso aos usuários no Brasil Este equipamento opera em caráter secundário, isto é, não tem direito à proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. (Res.ANATEL 282/2001). Wireless: Notice to users in Canada Notice to users in Canada/Note à l'attention des utilisateurs canadiens For Indoor Use.
European Union Regulatory Notice European Union Regulatory Notice Products bearing the CE marking comply with the following EU Directives: • • Low Voltage Directive 73/23/EEC EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP.
Chapter 15 Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Symbols/Numerics C 10 x 15 cm photo paper load 36 specifications 165 2 pages on 1, print 54 4 pages on 1, print 54 4 x 6 inch (10 x 15 cm) borderless photos print 48 4 x 6 inch photo paper, load 36 802.11 wireless, configuration page 25 cancel copy 74 print job 59 scan 69 cancel button 9 carriage jam 139 stalled 139, 140 cartridges.
documents edit scanned 68 scan 67 double-sided prints 51, 52 DPOF file 64 E Index edit photos 65 edit scanned images 68 Embedded Web Server password settings 24 encryption settings 27 WEP key 20 envelopes load 38 specifications 165 environment Environmental product stewardship program 165 error messages memory cards 144 out of paper 147 reading or writing file 142 European Union recycling information 167 EWS 24 F fast copy quality 72 fax paper width incorrect 148 poor quality printouts 112, 113 fax prob
missing information from copy 135 text from scan 133 N network connection type 24 interface card 17 name 26 restore settings 23 security 20 status 24 upgrade 22 network configuration page 24 normal copy quality 72 number of copies copy 71 O on button 8 order ink supplies 89 print cartridges 89 out of paper 147 overheads, print 56 P page order 55 paper choose 32 feed fails 118 incompatible types 34 jam 140, 148 jams 40, 94 load 35 misfeed 148 out of 147 recommended sizes for printing 42 recommended types
printer sharing Mac 16 Windows 16 Printing Shortcuts tab 46 problems copy 134 error messages 139 print 119 scan 131 Q Index quality print 44 quality, copy 72 R radio, turn off 23 Readme file 101 recycle ink cartridges 166 reduce/enlarge copies resize to fit letter or A4 73 regulatory notices declaration of conformity (European Economic Area) 172 declaration of conformity (U.S.
Index error messages 139 filename appears as gibberish 130 memory card 127 others on network can access my memory card 130 print 119 scan 131 two-sided prints 51, 52 Index U uninstall software 106 upgrade to network 22 URL 24 USB cable communication lost 150 USB cable installation 103 W warranty 159, 161 Web pages, print 58 WEP key, setup 20 wireless radio, turn off 23 setup wizard, troubleshoot 108 status 26 wireless regulatory notices exposure to wireless frequency radiation 169 notice to users in Brazi
Index 178
