HP Photosmart C4340 All-in-One series Windows Help 5 6 7 8 9 * 0 #
HP Photosmart C4340 All-inOne series
1 HP Photosmart C4340 All-in-One series Help........................................................................3 2 HP All-in-One overview The HP All-in-One at a glance....................................................................................................5 Control panel buttons.................................................................................................................6 Menu overview......................................................................................
10 Use the scan features Scan an image or document.....................................................................................................75 Edit a scanned image...............................................................................................................76 Edit a scanned document.........................................................................................................77 Stop scanning................................................................................
HP Photosmart C4340 All-inOne series Help For information about the HP All-in-One, see: • • • • • • • • • • • • • • “HP All-in-One overview” on page 5 “Find more information” on page 11 “How do I?” on page 13 “Finish setting up the HP All-in-One” on page 15 “Load originals and load paper” on page 27 “Print from your computer” on page 41 “Use the photo features” on page 61 “Use the copy features” on page 67 “Use the scan features” on page 75 “Use the fax features” on page 79 “Maintain the HP All-in-One” on
Chapter 1 HP Photosmart C4340 All-inOne series Help 4 HP Photosmart C4340 All-in-One series Help
2 HP All-in-One overview Use the HP All-in-One to quickly and easily accomplish tasks such as making a copy, scanning documents, sending and receiving faxes, or printing photos from a memory card. You can access many HP All-in-One functions directly from the control panel, without turning on your computer.
Chapter 2 (continued) Label Description 9 Glass 10 Lid backing 11 Rear door 12 Rear USB port 13 Power connection* 14 1-LINE (fax) port 15 2-EXT (phone) port * Use only with the power adapter supplied by HP. Control panel buttons The following diagram and related table provide a quick reference to the HP All-in-One control panel features. HP All-in-One overview Label Icon 1 6 Name and Description On: Turns the product on or off.
(continued) Label Icon Name and Description 2 Quality: Changes the copy quality or the quality of photos you print from a memory card. One star represents fast quality, two stars represent normal quality, and three stars represent best quality. However, the quality produced varies depending on the paper type. The default quality for plain paper is two stars and photo paper is three stars.
Chapter 2 Scan/Fax Menu The following options are available when you press the button next to Scan/Fax. Start Scan Fax Menu Start Fax Fax Menu The following options are available when you press the button next to Fax Menu. The Fax Menu appears when you press the button next to Scan/Fax. Fax Setup Fax Settings Fax Reports Text and symbols You can use the control panel keypad to enter text and symbols when you set up the fax header information.
To enter text 1. Press the keypad numbers that correspond to the letters of a name. For example, the letters a, b, and c correspond to the number 2, as shown on the button below. TIP: Press a button multiple times to see the available characters. Depending on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad. 2. After the correct letter appears, wait for the cursor to advance automatically to the right.
Chapter 2 (continued) Available symbols Description Available when entering phone numbers, and monitor dial entries - When auto-dialing, the HP All-in-One enters a pause in the number sequence. Fax header name, fax header number, speed dial names, speed dial numbers, and fax or phone numbers () Displays a left or right parenthesis to separate numbers, such as area codes, for easier reading. These symbols do not affect dialing.
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up the HP All-in-One and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see “Troubleshooting” on page 109 in this onscreen Help.
Chapter 3 Find more information 12 Find more information
How do I? This section contains links to commonly performed tasks, such as sharing and printing photos and optimizing your print jobs.
Chapter 4 How do I? 14 How do I?
5 Finish setting up the HP All-inOne After you have completed the steps in your Setup Guide, refer to this section to help you finish setting up the HP All-in-One. This section contains important setup-related information for your product. This section contains the following topics: Connection information Fax setup Finish setting up the HP All-in-One • • Connection information The HP All-in-One comes equipped with a USB port so you can connect directly to a computer using a USB cable.
Chapter 5 To enable printer sharing on a Windows computer ▲ Refer to the user guide that came with your computer or see the Windows onscreen Help. Fax setup After completing all the steps in the Setup Guide, use the instructions in this section to complete your fax setup. Please keep your Setup Guide for later use.
• • Change settings on the HP All-in-One to send faxes Test your fax setup Related topics “Use the fax features” on page 79 Set the date and time NOTE: In some countries/regions, the date and time stamp on the fax header is a legal requirement. NOTE: The date and time setting might get erased when the HP All-in-One is unplugged. To set the date and time 1. Press the button next to Scan/Fax. 2. Press the button next to Fax Menu. 3. Press the button next to Fax Setup. 4.
Chapter 5 Change settings on the HP All-in-One to receive faxes In order to receive faxes successfully, you might need to change some settings on the HP All-in-One. If you are unsure which setting to choose for a specific fax option, refer to the detailed fax setup instructions provided in the printed documentation.
If you experience problems sending and receiving faxes, you might want to try setting the Fax Speed setting to Medium (14400) or Slow (9600). Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.29 (9600 baud) Choose the recommended answer setting for your setup The Auto Answer setting determines whether or not the HP All-in-One answers incoming calls, as well as how many rings to wait before answering.
Chapter 5 (continued) Equipment/services sharing your fax line Recommended Auto Answer setting receive both voice and fax calls.) Description You might use this setting if the majority of calls on this phone line are voice calls and you rarely receive faxes. Voice mail service provided by your telephone company. Off An answering machine and a shared voice and fax line. On (Select Don't answer.) (Select the number of rings to wait before answering.) The HP All-in-One will not answer calls.
3. Press the button next to Fax Menu. 4. Press the button next to Fax Setup. 5. Press the button next to the down arrow to highlight Distinctive Ring, and then press the button next to OK. 6. Press the button next to the down arrow to highlight the appropriate option, and then press the button next to OK. When the phone rings with the ring pattern assigned to your fax line, the product answers the call and receives the fax.
Chapter 5 The following Backup Fax Reception modes are available: On Error Only Causes the HP All-in-One to store faxes in memory only if there is an error condition that prevents the HP All-in-One from printing the faxes (for example, if the HP All-in-One runs out of paper). The HP All-in-One will continue to store incoming faxes as long as there is memory available or until 30 faxes have been received. (If the memory becomes full, the HP Allin-One will stop answering incoming fax calls.
NOTE: These settings do not affect copy settings. Copy resolution and lightness/ darkness are set independently from fax resolution and lightness/darkness. Also, the settings that you change from the control panel do not affect faxes you send from your computer. This section contains the following topics: • • • • Set the fax header Change the fax resolution Change the Lighter/Darker setting Set new default settings The fax header prints your name and fax number on the top of every fax you send.
Chapter 5 • • Very Fine: provides the best quality fax when you are faxing documents with very fine detail. If you choose Very Fine, be aware that the faxing process takes longer to complete and you can only send black-and-white faxes using this resolution. If you send a color fax, it will be sent using Fine resolution instead. Photo: provides the best quality fax when sending photographs in black and white. If you choose Photo, be aware that the faxing process takes longer to complete.
To set new default settings from the control panel 1. Press the button next to Scan/Fax. 2. Press the button next to Fax Menu. 3. Press the button next to Fax Settings. 4. Make your changes to Resolution and Lighter/Darker. 5. Press the button next to the down arrow to highlight Set New Defaults, and then press the button next to OK.
Chapter 5 For more information, see: “The fax test failed” on page 203 Finish setting up the HP All-in-One 26 Finish setting up the HP All-in-One
6 Load originals and load paper You can load many different types and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. By default, the HP All-in-One is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 3. Close the lid. To load a thick publication on the glass 1. Lift the lid to the open position, grasp the sides of the lid, and then push the lid away from the product until it comes off. Load originals and load paper 2. Load the thick publication print side down on the right front corner of the glass. TIP: For more help on loading the thick publication, refer to the engraved guides along the edge of the glass.
4. When you finish copying, faxing, or scanning, replace the lid by inserting the tabs on the lid back into the appropriate slots of the product. Choose papers for printing and copying You can use different types and sizes of paper in the HP All-in-One. Review the following recommendations to get the best printing and copying quality. If you use plain or photo Choose papers for printing and copying 29 Load originals and load paper 3.
Chapter 6 paper, the HP All-in-One can automatically detect the paper type and size. If you use other types of paper, change the paper type and size settings in the software. This section contains the following topics: • • • Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Recommended papers for printing and copying If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.
HP Premium Inkjet Paper HP Premium Inkjet Paper is the ultimate coated paper for high-resolution usage. A smooth, matte finish makes it ideal for your highest-quality documents. HP Bright White Inkjet Paper HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-sided color usage with no show-through, which makes it ideal for newsletters, reports, and flyers.
Chapter 6 HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel. To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web site are available in English only.
This section contains the following topics: • • • • Load full-size paper or small-size photo paper Load index cards Load envelopes Load other types of paper Load full-size paper or small-size photo paper Load originals and load paper You can load many types and sizes of paper into the input tray of the HP All-in-One.
Chapter 6 To load full-size paper 1. Slide the paper-width guide to its outermost position. NOTE: If you are using letter or A4 paper or smaller, make sure the tray extender is open all the way. When you use legal-size paper, leave the tray extender closed. TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper in the stack is the same size and type and free of rips, dust, wrinkles, and curled or bent edges. 2.
To load small-size photo paper in the input tray 1. Slide the paper-width guide to its outermost position. 3. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the input tray; make sure the stack of paper fits within the input tray and is no higher than the top of the paper-width guide. Related topics • “Recommended papers for printing and copying” on page 30 • “Make a borderless copy of a photo” on page 70 Load paper 35 Load originals and load paper 2.
Chapter 6 • • “Print 10 x 15 cm (4 x 6 inch) photos” on page 63 “Print a borderless image” on page 48 Load index cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text. To load index cards in the input tray 1. Remove all paper from the input tray. 2. Slide the paper-width guide to its outermost position. Load originals and load paper 3. Insert the stack of cards, print side down, into the far-right side of the input tray.
4. Slide the paper-width guide inward against the stack of cards until it stops. Do not overload the input tray; make sure the stack of cards fits within the input tray and is no higher than the top of the paper-width guide. Related topics • “Load full-size paper or small-size photo paper” on page 33 • “Change the print settings for the current job” on page 42 Load envelopes You can load one or more envelopes into the input tray of the HP All-in-One.
Chapter 6 2. Slide the paper-width guide to its outermost position. 3. Insert one or more envelopes into the far-right side of the input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. TIP: To avoid paper jams, tuck the flap inside each envelope. Load originals and load paper 4. Slide the paper-width guide inward against the stack of envelopes until it stops.
HP Premium Inkjet Transparency Film ▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first. NOTE: The HP All-in-One cannot automatically detect the paper type. For best results, set the paper type to transparency film in the software before printing onto transparency film. HP Iron-On Transfers 1. Flatten the transfer sheet completely before using it; do not load curled sheets.
Chapter 6 Related topics “Clear paper jams” on page 120 Load originals and load paper 40 Load originals and load paper
7 Print from your computer The HP All-in-One can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from all software applications. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page. Scale the document size The HP All-in-One allows you to print the document at a different size than the original.
Chapter 7 To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6.
• • Presentation Printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages with the HP All-in-One manually.
Chapter 7 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.
To print a borderless image 1. Remove all paper from the input tray. 2. Place the photo paper print side down on the right side of the input tray. 3. On the File menu in your software application, click Print. 4. Make sure the product is the selected printer. 5. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features tab. 7.
Chapter 7 To print a photo on photo paper 1. Remove all paper from the input tray, and then load the photo paper print side down. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
11. (Optional) If you want to print the photo in black and white, click the Color tab and select the Print in grayscale check box. From the drop-down list, select one of the following options: • High Quality: uses all the available colors to print your photo in grayscale. This creates smooth and natural shades of gray. • Black Ink Only: uses black ink to print your photo in grayscale. The gray shading is created by varying patterns of black dots, which might result in a grainy image. 12.
Chapter 7 Print on both sides of the page You can print two-sided pages with the HP All-in-One manually. When printing two-sided pages, make sure to use paper that is thick enough so that images do not show through to the other side. To print on both sides of the page 1. Load paper into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
8. Click OK, and then click Print or OK in the Print dialog box. The product begins printing. Wait until all the odd-numbered pages are printed before removing any of the printed pages from the output tray. A dialog box displays instructions on the screen when it is time to process the second side of your job. 9. Click Continue when done. Print a multiple-page document as a booklet The HP All-in-One allows you to print your document as a small booklet, which you can fold and then staple together.
Chapter 7 9. Wait until the product has stopped printing for several seconds before removing any of the printed pages from the output tray. If you remove the pages while the document is still printing, the pages might get out of order. 10. Follow the instructions that appear on your screen for reloading the paper to print on the second side, and then click Continue. 11.
To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Pages per sheet list, click 2, 4, 6, 9, or 16. 7.
Chapter 7 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Advanced tab. 6. In the Layout Options area, select Front to Back in the Page Order option. NOTE: If you set your document to print on both sides of the page, the Front to Back option is not available.
Print on transparencies For the best results, HP recommends you use HP transparency products with the HP Allin-One. To print on transparencies 1. Load the transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
Chapter 7 Print a poster You can create a poster by printing a document on multiple pages. The HP All-in-One prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5.
Chapter 7 Print 60 Print from your computer
8 Use the photo features The HP All-in-One is equipped with memory card slots which enable you to insert a memory card and begin printing photos from your digital camera without uploading your photos to a computer first. Additionally, if the HP All-in-One is connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share.
Chapter 8 Photos 1 xD-Picture Card 2 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required) 3 Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required), TransFlash MicroSD Card, or Secure MultiMedia Card 4 CompactFlash (CF) types I and II To insert a memory card 1.
This section contains the following topics: • • • • Print 10 x 15 cm (4 x 6 inch) photos Print enlargements Print photos from the HP Photosmart Software Print camera-selected (DPOF) photos You can select specific photos on your memory card to print as 10 x 15 cm (4 x 6 inch) photos. To print one or more 10 x 15 cm (4 x 6 inch) photos 1. Load 10 x 15 cm (4 x 6 inch) photo paper in the input tray. 2. Insert your memory card into the appropriate slot on the product. 3.
Chapter 8 To print an enlargement of a photo 1. Load letter- or A4-sized photo paper in the input tray. Photos 2. Insert your memory card into the appropriate slot on the product. 3. Press the buttons next to the up arrow and down arrow icons on the display to scroll through the photos on your memory card until the photo you want to print appears. 4. Do one of the following: • Press the Size button until Resize to Fit is the selected setting on the display.
To print photos 1. Insert your memory card into the appropriate slot on the product. The software opens on your computer. 2. Click Import to transfer your photos to the computer for printing. 3. Use the software on your computer to transfer the photos from your memory card to the computer for viewing and editing. Camera-selected photos are photos you marked for printing with your digital camera.
Chapter 8 To save photos 1. Insert your memory card into the appropriate slot on the product. The software opens on your computer. 2. Follow the onscreen prompts on your computer to save the photos to your computer. NOTE: Only images that were not previously saved are copied to your computer.
9 Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on plain or photo paper. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless copies.
Chapter 9 3. Press the button next to Start Copy Black or Start Copy Color to begin copying. Change the copy settings for the current job You can customize the copy settings of the HP All-in-One to handle nearly any copy task. This section contains the following topics: • • Make multiple copies of the same original Change copy speed or quality Make multiple copies of the same original You can set the number of copies from the control panel of the HP All-in-One or from the HP Photosmart Software.
3. Press Copies to increase the number of copies. When you reach the maximum, the setting returns to 1 copy. TIP: Use the software that you installed with the product to set a higher number of copies. When the number of copies is greater than 9, only the last digit of the number of copies is displayed on the control panel.
Chapter 9 2. Load your original print side down on the right front corner of the glass. Use the copy features 3. Press Quality to select one star, two stars, or three stars. 4. Press the button next to Start Copy Black or Start Copy Color. Perform special copy jobs In addition to supporting standard copy jobs, the HP All-in-One can perform special jobs such as copying borderless photos and resizing originals.
Use the copy features 2. Load your original photo print side down on the right front corner of the glass. 3. Press Size to select Borderless. 4. Press the button next to Start Copy Color. The product makes a borderless copy of your original photo, as shown below.
Chapter 9 Resize an original to fit onto letter or A4 paper You can use the Resize to Fit feature to copy an original to fit within the printable margins of a page without the risk of cropping some part of your original. This is useful for reducing or enlarging an original. For example: • • If you enlarge a 10 x 15 cm (4 x 6 inch) photo to make a borderless full-size copy on letter or A4 paper, some part of your photo will be cropped.
2. Load your original print side down on the right front corner of the glass. Use the copy features 3. Press Size to select Resize to Fit. 4. Press the button next to Start Copy Black or Start Copy Color. Stop copying To stop copying ▲ Press Cancel.
Chapter 9 Use the copy features 74 Use the copy features
10 Use the scan features Scanning is the process of converting text and pictures into an electronic format for your computer. You can scan almost anything (photos, magazine articles, and text documents) on the HP All-in-One. You can use the scanning features of the HP All-in-One to do the following: • • • • • Scan text from an article into your word processor, and quote it in a report. Print business cards and brochures by scanning a logo and using it in your publishing software.
Chapter 10 To scan to a computer 1. Load your original print side down on the right front corner of the glass. NOTE: Ensure that there are no memory cards inserted in the memory card slots on the product. 2. Press the button next to Scan/Fax. The Scan/Fax menu appears. 3. Press the button next to Start Scan. A preview image of the scan appears on your computer, where you can edit it. Any edits that you make apply to the current scan session only.
Edit a scanned document You can edit a scanned document using your Optical Character Recognition (OCR) software. Scanning text using OCR software enables you to bring the content of magazine articles, books, and other printed matter into your favorite word processor and many other applications as editable text. Learning to use OCR software correctly is important if you want to obtain the best results. Do not expect scanned text documents to be letter-perfect the first time you use your OCR software.
Chapter 10 Scan 78 Use the scan features
11 Use the fax features You can use the HP All-in-One to send and receive faxes, including color faxes. Before you begin faxing, make sure you have set up the HP All-in-One properly for faxing. You might have already done this as part of the initial setup, by using either the control panel or the software that came with the HP All-in-One. You can verify the fax is set up correctly by running the fax setup test from the control panel. You can access this test from the Fax Settings menu.
Chapter 11 To send a basic fax from the control panel 1. Press the button next to Scan/Fax. 2. Press the button next to Start Fax. The Send Fax screen appears. 3. Press the button next to the down arrow to highlight Black & White or Color, and then press the button next to OK. The Enter Number screen appears. 4. Enter the fax number using the keypad or press the button next to the up or down arrow to redial a recently dialed number, and then press the button next to OK. The Load Originals screen appears.
To send a fax manually from a phone 1. Dial the number using the keypad on the phone that is connected to the product. NOTE: You must use the keypad on the phone to dial the number. Do not use the keypad on the control panel of the product. 2. If the recipient answers the telephone, you can engage in a conversation before sending your fax. NOTE: If a fax machine answers the call, you will hear fax tones from the receiving fax machine. Proceed to the next step to send the fax. 3.
Chapter 11 Send a fax using monitor dialing Monitor dialing allows you to dial a number from the control panel as you would dial a regular telephone. When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds through the speakers on the HP All-in-One. This enables you to respond to prompts while dialing, as well as control the pace of your dialing. NOTE: Make sure the fax volume is turned on, or you will not hear a dial tone.
Before turning the ECM setting off, consider the following. If you turn ECM off • • • The quality and transmission speed of faxes you send and receive are affected. The Fax Speed is automatically set to Medium (14400). You will no longer be able to send or receive faxes in color. To change the ECM setting from the control panel 1. Press the button next to Scan/Fax. 2. Press the button next to Fax Menu. 3. Press the button next to Fax Setup. 4.
Chapter 11 5. Press the button next to Start Fax. The Fax Mode screen appears. 6. Press the button next to the down arrow to highlight Receive Fax Manually, and then press the button next to OK. After the product begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.
Print fax reports You can set up the HP All-in-One to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually print system reports as you need them; these reports provide useful system information about the HP All-in-One. By default, the HP All-in-One is set to print a report only if there is a problem with sending or receiving a fax.
Chapter 11 To set the product to print fax error reports automatically 1. Press the button next to Scan/Fax. 2. Press the button next to Fax Menu. 3. Press the button next to Fax Reports. 4. Press the button next to the down arrow to highlight Fax Error Report, and then press the button next to OK. 5. Press the button next to the down arrow to select one of the following, and then press the button next to OK. On Fax Send Prints whenever there is a transmission error.
To print reports from the control panel 1. Press the button next to Scan/Fax. 2. Press the button next to Fax Menu. 3. Press the button next to Fax Reports. 4. Press the button next to the down arrow to select one of the following, and then press the button next to OK. Fax Confirmation Lets you set up fax confirmation reports to print automatically. Fax Error Report Lets you set up fax error reports to print automatically. Last Transaction Prints details of the last fax transaction.
Chapter 11 Fax 88 Use the fax features
The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 12 3. Dry the glass with a dry, soft, lint-free cloth to prevent spotting. 4. Turn on the product. Maintain the HP All-in-One Clean the lid backing Minor debris can accumulate on the white document backing located underneath the lid of the HP All-in-One. To clean the lid backing 1. Turn off the product, unplug the power cord, and raise the lid. 2. Clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water.
3. Make sure the test patterns show a complete grid and the thick color lines are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. • If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black or photo print cartridge in the right slot.
Chapter 12 • • • Remove ink from your skin and clothing Ink-backup mode Advanced print cartridge maintenance Maintain the HP All-in-One Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and how to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their black plastic sides, with the label on top.
To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the print cartridges appear.
Chapter 12 3. Open the print cartridge door. The print carriage moves to the far right side of the product. Maintain the HP All-in-One 4. Wait until the print carriage is idle and silent. Lightly press down on a print cartridge to release it, and then pull the print cartridge toward you out of its slot. If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left.
Maintain the HP All-in-One 5. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Also, do not re-tape the print cartridges. Doing so can result in clogs, ink failure, and bad electrical connections. 6.
Chapter 12 If you are installing a black or photo print cartridge, slide it into the right slot. Maintain the HP All-in-One 7. Close the print cartridge door. 8. When prompted, press the button next to OK. The product prints a print cartridge alignment page. NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. 9.
Related topics • “Replace the print cartridges” on page 93 • “Use the print cartridge protector” on page 97 Use the print cartridge protector In some countries/regions, when you purchase a photo print cartridge, you might also receive a print cartridge protector. In other countries/regions, a print cartridge protector comes in the box with the HP All-in-One.
Chapter 12 To remove the print cartridge from the print cartridge protector ▲ Press down on the top of the print cartridge protector to release the print cartridge, and then gently remove the print cartridge out of the print cartridge protector. Maintain the HP All-in-One Remove ink from your skin and clothing Follow these instructions to remove ink from your skin and clothing: Surface Remedy Skin Wash the area with an abrasive soap. White fabric Wash the fabric in cold water and use chlorine bleach.
Ink-backup mode output Installed print cartridge Result Black print cartridge Colors print as grayscale. Tri-color print cartridge Colors print but black is grayed and is not a true black. Photo print cartridge Colors print as grayscale. NOTE: HP does not recommend using the photo print cartridge for ink-backup mode. Exit ink-backup mode Install two print cartridges in the HP All-in-One to exit ink-backup mode.
Chapter 12 To align newly installed print cartridges 1. When prompted, ensure plain white letter or A4 paper is loaded in the input tray, then press the button next to OK. Maintain the HP All-in-One NOTE: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the input tray, and then try the alignment again. The product prints a test page, aligns the print cartridges, and calibrates the printer. 2.
To clean the print cartridges from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click Printer Services. The Printer Toolbox appears. 4. Click the Device Services tab. 5. Click Clean the Print Cartridges.
Chapter 12 Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. Maintain the HP All-in-One TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts.
Maintain the HP All-in-One 8. Clean only the copper-colored contacts. Allow the print cartridges to dry for approximately ten minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 9. Hold the print cartridge with the HP logo on top, and insert the print cartridge back into the slot. Make sure you push the print cartridge in firmly until it snaps into place. 10. Repeat if necessary for the other print cartridge. 11.
Chapter 12 Related topics • “Clean the area around the ink nozzles” on page 104 • “Replace the print cartridges” on page 93 Maintain the HP All-in-One Clean the area around the ink nozzles If the product is used in a dusty environment, a small amount of debris might accumulate inside the product. This debris can include dust, hair, carpet, or clothing fibers. When debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages.
NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the product for more than 30 minutes. 5. Place the print cartridge on a piece of paper with the ink nozzles facing up. 6. Lightly moisten a clean foam rubber swab with distilled water. 7. Clean the face and edges around the ink nozzle area with the swab, as shown below.
Chapter 12 9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of the product. Maintain the HP All-in-One Related topics “Clean the print cartridges” on page 100 Turn off the HP All-in-One To avoid damaging the product, you must properly shut it down by using the On button located on the product. Wait until the On light turns off before you unplug the power cord or turn off a power strip.
13 Shop for ink supplies For a list of print cartridge numbers, see the printed documentation that came with the HP All-in-One. You can also use the software that came with the HP All-in-One to find out the reorder number for all the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder numbers for your product and purchase print cartridges.
Chapter 13 Shop for ink supplies 108 Shop for ink supplies
14 Troubleshooting This section contains the following topics: • • • • • • • • • • View the Readme file Setup troubleshooting Paper jams Print quality troubleshooting Print troubleshooting Memory card troubleshooting Copy troubleshooting Scan troubleshooting Fax troubleshooting Errors View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems.
Chapter 14 This section contains the following topics: • • • • • • • • • The product will not turn on I connected the USB cable, but I am having problems using the product with my computer After setting up the product, it does not print When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens The Minimum System Checks screen appears I received a message that an Unknown Error has occurred A red X appears on the USB connect prompt The registration screen does not appear Uninstall and reinst
• • • If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on.
Chapter 14 Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
After setting up the product, it does not print Troubleshooting Solution: • Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. • Make sure the print cartridges are installed. • Make sure you have paper loaded in the input tray. • Make sure that the product does not have a paper jam. • Check that the print carriage is not jammed.
Chapter 14 • • • • Check other printers or scanners. You might need to disconnect older products from your computer. Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn off the product, and then turn it on again. After you check the connections, try restarting your computer. Turn off the product, and then turn it on again. If necessary, remove and then install the software you installed with the product again.
d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product. 2. Uninstall the software completely. NOTE: It is important that you follow the uninstall procedure carefully to ensure you have removed the software completely from the computer, before reinstalling it. To uninstall the software completely a. On the Windows taskbar, click Start, Settings, Control Panel, (or just Control Panel). b. Double-click Add/Remove Programs (or click Uninstall a program). c.
Chapter 14 To turn off programs that run in the background a. On the Windows taskbar, click Start. b. Depending on your operating system, do one of the following: • In Windows Vista: In Start Search, type MSCONFIG, and then press Enter. When the User Account Control dialog box appears, click Continue. • In Windows XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press Enter. The MSCONFIG utility application appears. c. Click the General tab. d. Click Selective Startup. e.
5. Install the software. To install the software a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically. NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.) b.
Chapter 14 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. For more information, see: “Uninstall and reinstall the software” on page 118 Cause: The USB connection between the product and the computer failed.
6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, that are not required for the computer to function.
Chapter 14 This section contains the following topics: • • Clear paper jams Information on paper Clear paper jams Solution: In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door. To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers.
purchase. HP papers are designed for the best quality results. In addition, follow these tips: • • • • • • • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams. Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately.
Chapter 14 Try the following solutions if the colors appear wrong, inaccurate, or bleed into each other.
Store photo media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary.
Chapter 14 NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the product, print settings, or print cartridges. No further troubleshooting is required. For more information, see: • • “Change the print speed or quality” on page 44 “Choose papers for printing and copying” on page 29 Cause: The print settings were set incorrectly. If this did not solve the issue, try the next solution.
Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Chapter 14 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP print cartridges were being used. If this did not solve the issue, try the next solution. Solution 4: Check the print catridges Solution: Check the estimated ink levels in the print cartridges.
Cause: The print cartridge was damaged. The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it. • • • Solution 1: Check the paper type Solution 2: Use a higher print quality setting Solution 3: Rotate the image Solution 1: Check the paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product.
Chapter 14 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. For more information, see: “Change the page orientation” on page 44 Cause: The photo image had odd hues printed near the bottom of the page.
Solution 3: If the print cartridge was dropped, wait for it to recover Solution: Allow 30 minutes for the print cartridge to recover. Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. If this did not solve the issue, try the next solution. Solution 4: Clean the print cartridge nozzles Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge.
Chapter 14 Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new print cartridge. If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print cartridge was damaged.
NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. For more information, see: • • “Recommended papers for printing and copying” on page 30 “Information on paper” on page 120 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution.
Chapter 14 self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information, see: • • • “Check the estimated ink levels” on page 92 “Print a self-test report” on page 90 “Clean the print cartridges” on page 100 Cause: The print cartridges needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution.
For more information, see: • • • • “Set the paper type for printing” on page 43 “Change the print speed or quality” on page 44 “Print using Maximum dpi” on page 51 “Change copy speed or quality” on page 69 Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 2: Use a higher quality image Solution: Use a higher resolution image.
Chapter 14 For more information, see: • • “Recommended papers for printing and copying” on page 30 “Information on paper” on page 120 Cause: The wrong kind of paper was loaded in the input tray. Printouts are slanted or skewed Try the following solutions if your printout does not appear straight on the page.
Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout. • • Solution 1: Print on a page of plain paper Solution 2: Wait while the ink dries Solution 1: Print on a page of plain paper Solution: Print one or several pages of plain paper to soak up any excess ink in the product. To remove excess ink using plain paper 1. Load several sheets of plain paper in the input tray. 2. Wait five minutes. 3. Print a document with little or no text. 4.
Chapter 14 Solution 2: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing.
Solution 4: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
Chapter 14 Print troubleshooting Use this section to solve these printing problems: • • • • • • • • • • Envelopes print incorrectly Borderless printing produces unexpected results The product is not responding The product prints meaningless characters Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the prod
Solution 2: Check the envelope type Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Cause: The wrong type of envelope was loaded. If this did not solve the issue, try the next solution. Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The flaps might get caught in the rollers.
Chapter 14 Solution 2: Load paper in the input tray Solution: Load paper in the input tray. For more information, see: “Load full-size paper or small-size photo paper” on page 33 Cause: The product was out of paper. If this did not solve the issue, try the next solution. Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in your software application.
Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing. From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue.
Chapter 14 sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Cause: The document was corrupt. Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 14 TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: printing. The printer driver status might have changed to either offline or stop To check the printer driver status 1.
Solution 7: Clear the paper jam Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 120 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print cartridge carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.
Chapter 14 Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. The pages in my document came out in the wrong order Solution: Print the document in reverse order.
Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports.
Chapter 14 Make sure that you remove all paper from the input tray before loading the envelopes. For more information, see: “Load envelopes” on page 37 Cause: A stack of envelopes was loaded incorrectly. Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 2: Check the layout of the document Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 3. Check the graphics in the document to make sure that the current size fits within the printable area of the product. 4.
Chapter 14 A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The protective plastic tape was only partially removed from the print cartridge. Solution: Make sure you load photo paper in the input tray before you print a borderless print job.
Chapter 14 My memory card no longer works in my digital camera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format. For more information, see the documentation that came with your digital camera. Cause: You formatted the card on a Windows XP computer. By default, Windows XP formats a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
Solution 2: Remove the additional memory card Solution: at a time. Remove one of the memory cards. You can use only one memory card For more information, see: “Insert a memory card” on page 61 Cause: You had inserted more than one memory card. The product does not read the memory card Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 14 Solution 3: Remove additional memory cards Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the green Photo light (near the memory card slots) will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: Multiple memory cards were inserted in the product. If this did not solve the issue, try the next solution.
If this did not solve the issue, try the next solution. Solution 2: Turn on the product Solution: Turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 3: Turn on the computer Solution: Turn on the computer Cause: The computer was turned off. If this did not solve the issue, try the next solution.
Chapter 14 Copy troubleshooting Use this section to solve these copy problems: • • • • • • Nothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected The image is cropped when I make a borderless copy The printout is blank A borderless copy has white space around the edges Nothing happens when I try to copy Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution. Solution 3: Wait until the product completes the current operation Solution: Check the On light. If it is blinking, the product is busy. Cause: The product was busy copying or printing. If this did not solve the issue, try the next solution.
Chapter 14 Parts of the original do not appear or are cut off Solution: Load the original print side down on the right front corner of the glass as shown below. Cause: The original was placed incorrectly on the glass. Resize to Fit is not working as expected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 2: Place the original correctly on the glass Solution: Load the original print side down on the right front corner of the glass as shown below. To copy a photo, position the photo on the glass so that the long edge of the photo is along the front edge of the glass. Cause: The original was placed incorrectly on the glass. If this did not solve the issue, try the next solution.
Chapter 14 Cause: The product cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original. If this did not solve the issue, try the next solution. Solution 2: Use Resize to Fit to reduce the original to fit on the paper Solution: If your original is larger than the paper in the input tray, use the Resize to Fit feature to reduce your original to fit on the paper in the input tray.
Depending on the size of the borderless copy you are trying to make, the minimum size of the original varies. For example, you cannot enlarge a passport photo to create a letter-size borderless copy. If you want to make a borderless copy of a very small original, scan the original into the computer, resize the image, and then print a borderless copy of the enlarged image. Cause: You were trying to make a borderless copy of a very small original. If this did not solve the issue, try the next solution.
Chapter 14 Scan fails Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
If this problem occurs frequently, or if you encounter memory problems while using other programs, you might need to add more memory to your computer. See the user guide that came with your computer for more information. Cause: Too many programs were running on your computer. Scanned image is blank Solution: Load your original print side down on the right front corner of the glass. Cause: The original was placed incorrectly on the glass.
Chapter 14 If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text. Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting the text in different frames (boxes) in the destination application.
NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options. Cause: The scan document settings were not set to the correct optical character recognition (OCR) language. The OCR language tells the software how to interpret the characters it sees in the original image.
Chapter 14 • • • • • • • • • • • • • • • • • • • The product is having problems sending a manual fax Pages of a fax I sent are missing The quality of the fax I sent is poor Parts of a fax I sent are cut off The fax I sent was blank when it was received Fax transmission is slow Fax tones are recorded on my answering machine The product cannot receive faxes, but can send faxes The product is having problems receiving a manual fax The product is not answering incoming fax calls Pages of a fax I received are
• • Solution 14: Lower the fax speed Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time Solution 1: Make sure you set up the product as described in the printed documentation Solution: Follow the instructions in your printed documentation to set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. Then, run a fax test to check the status of the product and to make sure you set it up properly.
Chapter 14 This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office. Check the end of the cord and compare it to the two types of cords shown below. Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack. One end of this special 2-wire phone cord should be connected to the port labeled 1LINE on the back of the product and the other end to your telephone wall jack, as shown below.
If this did not solve the issue, try the next solution.
Chapter 14 Solution 5: Try removing the splitter Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) If you are using a splitter, remove it and connect the product directly to the telephone wall jack. Cause: You were using a phone line splitter. If this did not solve the issue, try the next solution.
Solution 9: Make sure the product is connected to an analog phone line Solution: Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the product to an analog phone line and try sending or receiving a fax.
Chapter 14 Completely remove power for at least 15 minutes, and then turn the DSL modem back on. Listen to the dial tone again. • If the dial tone sounds clear (no noise or static), try sending or receiving a fax. NOTE: You might notice static on the phone line again in the future. If the product stops sending and receiving faxes, repeat this process. • If the phone line is still noisy, contact your phone company.
Solution 14: Lower the fax speed Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service For more information, see: “Set the fax speed” on page 18 Cause: The Fax Speed setting was set too fast. If this did not solve the issue, try the next solution.
Chapter 14 Cause: The product was not set up properly for faxing. If this did not solve the issue, try the next solution. Solution 2: Check the fax number Solution: Check to see that the fax number you entered is correct and in the proper format. For example, you might need to dial a "9" prefix, depending on your phone system. If your phone line has a PBX system, make sure you are dialing the number for an outside line before dialing the fax number.
The product is having problems sending a manual fax Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 To send a fax manually, the telephone must be connected directly to the port labeled 2-EXT on the product, as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 3 Telephone For more information on setting up the product with your telephone, see the printed documentation that came with the product. Cause: The telephone used to initiate the fax call was not connected directly to the product or was not connected properly.
Cause: The Fax Speed setting might have been set too fast. Pages of a fax I sent are missing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 due to noise on the phone line, contact the sender to have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. For more information, see: “Send a fax in Error Correction Mode” on page 82 Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution.
Solution 5: Use the Lighter/Darker setting to darken the original when sending the fax Solution: Make a copy to check the quality of the printout. If the printout is too light, you can darken it by adjusting the Lighter/Darker setting when sending the fax. For more information, see: “Change the Lighter/Darker setting” on page 24 Cause: The Lighter/Darker setting might have been set too light.
Chapter 14 If this did not solve the issue, try the next solution. Solution 2: Lower the fax resolution Solution: For faster transmission, use Standard resolution. This setting provides the fastest possible transmission with the lowest quality of fax. The default resolution is Fine, which can take longer to send. For more information, see: “Change the fax resolution” on page 23 Cause: The document contained a lot of graphics or had very fine detail.
Fax tones are recorded on my answering machine Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 both devices will answer the call and fax tones will be recorded on the answering machine. Set your answering machine to a low number of rings and the product to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the answering machine will answer the call and the product will monitor the line. If the product detects fax tones, the product will receive the fax.
• • • • • Solution 7: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern for your fax number Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings Solution 9: Make sure other equipment on the phone line is not reducing the fax signal Solution 10: Clear the memory of the product Solution 11: Check for error messages on the display Solution 1: Make sure you set up the product as described in the
Chapter 14 Cause: You subscribed to a voice mail service at the same phone number you used for fax calls. If this did not solve the issue, try the next solution. Solution 4: If you have a computer dial-up modem on the same phone line as the product, make sure the modem software is not intercepting the fax Solution: If you have a computer dial-up modem on the same phone line as the product, check to make sure that the software that came with your modem is not set to receive faxes automatically.
Solution 6: If you have an answering machine on the same phone line as the product, make sure it is connected to the correct port Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand,
Chapter 14 For more information on setting up the product, see the printed documentation that came with the product. For more information, see: “Choose the recommended answer setting for your setup” on page 19 Cause: The answering machine was not set up properly with the product. If this did not solve the issue, try the next solution.
port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception. • If you are using a splitter or extension cables, try removing them and connecting the product directly to the telephone wall jack.
Chapter 14 Solution 11: Check for error messages on the display Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on. Press the On button to turn on the product. • The product is set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam. • The print carriage is not stalled or blocked.
If this did not solve the issue, try the next solution. Solution 2: Check for error messages on the display Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on. Press the On button to turn on the product. • The product is set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam.
Chapter 14 • • Solution 5: Clear the memory of the product Solution 6: Check for error messages on the display Solution 1: Turn on the product Solution: Look at the display on the product. If the display is blank and the On light is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on the product. Cause: The product was turned off. If this did not solve the issue, try the next solution.
If this did not solve the issue, try the next solution. Solution 4: If you do not use a distintive ring service, make sure the Distinctive Ring setting is set to All Rings Solution: If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the product is set to All Rings. Cause: The Distinctive Ring setting was not set to All Rings (and you were not using a distinctive ring service). If this did not solve the issue, try the next solution.
Chapter 14 Solution 6: Check for error messages on the display Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on. Press the On button to turn on the product. • The product is set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam. • The print carriage is not stalled or blocked.
the fax was not stored in memory for some reason (for example, if the product was out of memory), you will need to contact the sender and ask for the fax to be resent. For more information, see: “Load full-size paper or small-size photo paper” on page 33 Cause: The paper was not loaded correctly in the input tray. If this did not solve the issue, try the next solution. Solution 2: Check the sending fax machine for problems Solution: Check with the sender to find out how many pages were sent.
Chapter 14 Solution 2: Check for error messages on the display Solution: If an error condition exists that is preventing the product from printing faxes, review the display for information on the error condition. Make sure: • The product is on. Press the On button to turn on the product. • The product is set up correctly for faxing. See the printed documentation for more information. • There is paper loaded in the input tray. • There is no paper jam. • The print carriage is not stalled or blocked.
Parts of a fax I received are cut off Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 To set up the product on a shared fax/voice line with a computer dial-up modem 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2.
7. (Optional) Connect a phone to the other open phone port on the parallel splitter. 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the product connected to the 1-LINE port 8. Now you need to decide how you want the product to answer calls, automatically or manually: • If you set up the product to answer calls automatically, it answers all incoming calls and receives faxes.
Chapter 14 To set up the product on a shared fax/voice line with a computer dial-up modem and answering machine 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2.
7. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to connect a phone to the back of your answering machine at the "OUT" port. 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Answering machine 6 Computer with modem 7 Phone cord supplied in the box with the product connected to the 1-LINE port 8.
Chapter 14 To set up the product on a shared fax/voice line with a computer dial-up modem and voice mail service 1. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the product. 2.
7. (Optional) Connect a phone to the other open phone port on the parallel splitter. Figure 14-4 Back view of the product 1 Telephone wall jack 2 Phone cord connected to the 2-EXT port 3 Parallel splitter 4 Telephone (optional) 5 Computer with modem 6 Phone cord supplied in the box with the product connected to the 1-LINE port If you pick up the phone before the product answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually.
Chapter 14 Solution 1: Make sure you set up the product as described in the printed documentation Solution: NOTE: This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
If the product came with a 2-wire phone cord adapter, you can use it with a 4-wire phone cord, in case the supplied 2-wire phone cord is too short. Attach the 2-wire phone cord adapter to the port labeled 1-LINE on the back of the product. Attach your 4-wire phone cord to the open port on the adapter and to the telephone wall jack. For more information on using the 2-wire phone cord adapter, see the documentation that came with it.
Chapter 14 If you run the fax test and the product reports that the test failed, read the following information carefully to determine how to correct any problems with your fax setup. Different portions of the fax test might fail for different reasons.
on the back of the product. For more information on setting up the product for faxing, see the printed documentation. • • • 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the telephone wall jack.
Chapter 14 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product 2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it passes and the product is ready for faxing. 3. Try to send or receive a test fax. The "Using Correct Type of Phone Cord with Fax" test failed Solution: • Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack.
• Check the connection between the telephone wall jack and the product to make sure the phone cord is secure. Solution: • Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
Chapter 14 The "Dial Tone Detection" test failed Solution: • Other equipment, which uses the same phone line as the product, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything except the product from the phone line, and then run the test again.
• • Check to make sure the country/region setting is set appropriately for your country/region. If the country/region setting is not set or is set incorrectly, the test might fail and you might have problems sending and receiving faxes. Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone.
Chapter 14 If this did not solve the issue, try the next solution. Solution 3: Make sure the telephone company supports faxing over the Internet Solution: Check with your telephone company to make sure their Internet phone service supports faxing. If they do not support faxing, you will not be able to send and receive faxes through the Internet. Cause: Your telephone company did not support faxing over the Internet.
(continued) Error code Error definition 290 There was a communication error with the sending fax machine. 291 The received fax could not be stored. 314-320 There is a feature incompatibility with the receiving fax machine. 321 There was a communication error with the receiving fax machine. 322-324 Telephone line conditions were too poor to send a fax. (325-328 Error Correction Mode) The receiving fax machine indicated one or more pages might not be readable.
Chapter 14 This section contains the following topics: • • • • • • Product messages File messages General user messages Paper messages Power and connection messages Print cartridge messages Product messages The following is a list of product-related error messages: • • • • • • • • • • • • • • • Carriage jam Mechanism error Carriage blocked Door open Firmware revision mismatch Memory is full Scanner failure Scan errors Unable to print Product might not be correctly installed Product was not found Product
If this did not solve the issue, try the next solution. Solution 2: Clear the paper jam from the front Solution: Turn off the product and open the print cartridge door to access the print carriage area. Gently remove any paper that is stuck between the rollers, and then turn on the product again. If this did not solve the issue, try the next solution. Cause: Paper was stuck in the front rollers. If this did not solve the issue, try the next solution.
Chapter 14 4. Plug the power cord directly into a power outlet. 1 Power connection 2 Power cord and adaptor 3 Power outlet 5. Try to print from your computer. If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. 6. If the product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.
Solution 5: Print a self-test report Solution: Print a self-test report to see if the product can print. To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below.
Chapter 14 3. Open the print cartridge door. 4. 5. 6. 7. 8. 9. The print carriage should move to the far right side of the product. Remove the print cartridges and keep them aside carefully. Close the print cartridge door. Disconnect the power cord from the product and wait for 60 seconds. Reconnect the power cord to the product. Turn on the product by pressing the On button. Open the print cartridge door. Troubleshooting The print carriage should move to the far right side of the product. 10.
Mechanism error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Clear the paper jam Solution 2: Remove objects that are blocking the print carriage Solution 1: Clear the paper jam Solution: Clear the paper jam.
Chapter 14 Follow the prompts on the display to continue. Cause: The print carriage was blocked. Door open Solution: Cause: Close the print cartridge door. The print cartridge door was open. Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Scan errors Review this section if you receive an error such as one of the following: • • • • • An error occurred communicating with the scanning device. The scanning device could not be initialized. The scanning device could not be found. An internal error has occurred. The computer cannot communicate with the scanning device. NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is functioning correctly.
Chapter 14 5. Restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.
Cause: Communication problems between the product and the USB controller caused this error to occur. This might be caused by an incomplete installation, a USB cable longer than 3 meters (9.8 feet) in length, or a defective USB cable. If this did not solve the issue, try the next solution. Solution 3: Verify if the Digital Imaging Monitor is running Solution: Verify that the Digital Imaging Monitor is running. To check that the Digital Imaging Monitor is running 1.
Chapter 14 Solution 5: Check the power supply Solution: Check the power supply. To check the power supply 1. Make sure the power cord is firmly connected to both the product and the power adaptor. Plug the power cord into a power outlet, surge protector, or power strip. Troubleshooting 2. 3. 4. 5. 6. 7. 1 Power connection 2 Power cord and adaptor 3 Power outlet Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet.
Solution 6: Check the USB connection between the product and the computer Solution: Check the USB connection between the product and the computer. 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub. If that does not work, try turning off the hub and then turning it on again.
Chapter 14 Cause: The product was not properly connected to the computer. If this did not solve the issue, try the next solution. Solution 7: Try scanning with Windows Image Acquisition (WIA) Solution: Try scanning with Windows Image Acquisition (WIA) instead of the HP Solution Center. To scan using WIA 1. Make sure the product is turned on. 2. Verify that the USB cable is securely plugged into the USB port on the back of the product.
Solution 8: Disable the Lexbces service Solution: Check if the Lexbces service is started, and disable it. If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer where product is installed, the HP software might not scan because the Lexbces service is running. NOTE: This solution only applies if you have a Lexmark or Dell all-in-one. To check for and disable the service 1. Log into Windows as an Administrator. 2. Press the Ctrl + Alt + Delete to open the Task Manager. 3.
Chapter 14 g. Enter a filename for the backed up Registry. HP suggests naming the file with the current date; for example: Registry Backup 04_01_07. h. Click Save to save the Registry. 6. Edit the registry. To edit the Registry a. Select the HKEY_LOCAL_MACHINE\System\CurrentControlSet \Services\Spooler Registry key. Details of the Registry key appears on the pane to the right. b. Check the DependOnService data string (in the pane on the right) to see if lexbces is listed in the Data column. c.
Solution 9: Run the Scan Diagnostic Utility Solution: Download and run the Scan Diagnostic utility to find and correct problems with your product. To download and run the Scan Diagnostic utility 1. Go to: www.hp.com and click Software and driver downloads. 2. Select Download drivers and software (and firmware). 3. Type your product name and model number in the field provided, and then press Enter. 4. Select the operating system of your computer where the HP software is installed. 5.
Chapter 14 handshake timing between HP product chipset and certain types of USB chipsets on the computer. To check the USB chipset and controller 1. On the Windows taskbar, click Start, right-click My Computer, and then click Properties. 2. Click the Hardware tab, and then click Device Manager. 3. Open Universal Serial Bus Controllers by clicking the plus sign (+) next to it. 4.
1 Power connection 2 Power cord and adaptor 3 Power outlet 9. Turn on the product. 10. Print a self-test report to test the basic standalone functionality of the product. See the following procedure for more information about printing a self-test report. 11. Try to scan. If the scan is successful, other USB devices connected to the computer might be causing the problem. 12. If the scan is successful, then connect one USB device at a time to the computer. 13.
Chapter 14 To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Start Copy Color button. The product prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report is shown below. 3. Make sure the test patterns show a complete grid and the thick color lines are complete.
Solution 12: Uninstall and then reinstall the software Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a. Make sure the product is turned on. b. Press the On button to turn off the product. c. Disconnect the power cord from the back of the product. d. Reconnect the power cord to the back of the product. e. Press the On button to turn on the product. 2.
Chapter 14 3. Turn off programs that run in the background. NOTE: When the computer is turned on, a software group called the Terminate and Stay Resident (TSR) programs automatically loads. These programs activate some of the computer utilities, such as the anti-virus software, but are not required for the computer to function. Occasionally, TSR's prevent the HP software from loading so that it does not install properly.
c. Select the appropriate check boxes to remove the unnecessary components. More information about the Disk Cleanup utility The Disk Cleanup utility frees hard disk space on your computer by doing the following: • Deleting temporary Internet files • Deleting downloaded program files • Emptying the Recycle Bin • Deleting files from your temporary folder • Deleting files created by other Windows tools • Removing optional Windows components that you do not use d.
Chapter 14 Solution 1: Print a test page Solution: Print a test page to see if the product can print and is communicating with the computer. To print a test page 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Right-click the icon for your product, and then click Properties. 3.
Solution 3: Disconnect and reconnect the USB cable Solution: Disconnect the USB cable from the computer and product, and then reconnect it. To disconnect and reconnect the USB cable 1. Disconnect the USB cable from the product. 2. Disconnect the USB cable from the computer. 3. Leave the USB cable disconnected for 5-6 seconds. 4. Reconnect the USB cable to the product and the computer. After reconnecting the USB cable, the product should start printing the jobs in queue.
Chapter 14 Solution 4: Verify that the product is set as the default printer Solution: Check to make sure the product is set as the default printer and it is using the correct printer driver. To verify that the product is set as the default printer 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.
Solution 5: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. To check if the printer is paused or offline 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. 2. Double-click the icon for your product to open the print queue. 3.
Chapter 14 Solution 7: Stop and restart the print spooler Solution: Restart the print spooler. To stop and restart the print spooler 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Double-click Administrative Tools, and then double-click Services. 3. Scroll down the list and click Print Spooler, and then click Stop to stop the service. 4. Click Start to restart the service, and then click OK. 5. Restart the computer and try printing again after the computer has restarted.
Product might not be correctly installed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 2. 3. 4. 5. 6. 7. Make sure the product is turned on. If the product is not receiving electrical power, connect it to another power outlet. Turn off the product and reset it by disconnecting the power cord. Wait 5 seconds, and plug in the power cord. Turn on the product. Try to scan again. To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2.
6. Check the USB cable to make sure it is functioning properly. NOTE: If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. 7. If another USB cable is available, try using that one instead. 8. Restart the computer. 9. After the computer restarts, try to scan again.
Chapter 14 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
• • Solution 4: Uninstall and reinstall the product Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution.
Chapter 14 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1.
Chapter 14 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
Chapter 14 3. Remove all the items that are related to the HP scanning software. A message appears on the computer to restart after removing some programs from the Add/Remove Programs list. 4. Select Click here to restart later. 5. Disconnect the product from your computer and then restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6.
• • Solution 5: Uninstall and reinstall the HP Photosmart Software Solution 6: Contact HP support for service Solution 1: Reset the product Solution: Turn off the product and reset it by disconnecting the power cord. Wait 60 seconds, and then plug in the power cord. Turn on the product. Cause: You needed to reset the product. If this did not solve the issue, try the next solution.
Chapter 14 To check the USB connection 1. Verify that the USB cable is securely plugged into the USB port on the back of the product. 2. Make sure the other end of the USB cable is plugged into a USB port on your computer. Troubleshooting 3. Try to scan again. If the scan fails, continue to the next step. 4. Do one of the following, depending upon how the product is connected to the computer: • If the USB cable is connected to a USB hub, try unplugging and replugging the USB cable into the hub.
Solution 3: Restart the computer Solution: Restart the computer. Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer. If this did not solve the issue, try the next solution. Solution 4: Uninstall and reinstall the product Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it. To uninstall and reinstall the product 1.
Chapter 14 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product. 8. If you are still having trouble scanning, remove the following additional applications from the Add/Remove Programs list, if they are present. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Solution 1: Install the HP Photosmart Software Solution: Install the HP Photosmart Software that came with the product. If it is installed, restart your computer. To install the HP Photosmart Software 1. Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program. 2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the product.
Chapter 14 sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. For more information on setting up the product and connecting it to your computer, see the Setup Guide that came with the product. Cause: The product was not properly connected to the computer.
Photos not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card Solution 2: Print photos from the computer Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera.
Chapter 14 File corrupted Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card in the product Solution 2: Reformat the memory card in your digital camera. Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in the product.
Cannot crop Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Close some applications or restart your computer Solution 2: Empty the Recycle Bin on your desktop Solution 1: Close some applications or restart your computer Solution: Close all unnecessary applications.
Chapter 14 Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored on the memory card. Cause: time. There were two or more memory cards inserted into the product at the same If this did not solve the issue, try the next solution. Solution 2: Remove the memory card and reinsert it correctly Solution: Remove the memory card and reinsert it correctly.
Card access error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Remove all but one memory card Solution 2: Remove the memory card and reinsert it correctly Solution 3: Push the memory card all the way forward Solution 1: Remove all but one memory card Solution: Remove all but one memory card.
Chapter 14 If the memory card is not inserted properly, the product will not respond and the green Photo light (near the memory card slots) will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause: The card was inserted backwards or upside down. Card is not fully inserted Solution: Make sure you fully insert the memory card into the appropriate slot on the product.
Paper upside down Solution: Load paper in the input tray print side down. Cause: Paper in the input tray was upside down. Paper orientation error Solution: Insert paper into the input tray with the short edge forward and the print side down. Slide the paper forward until it stops. Cause: Paper in the input tray was in landscape orientation. Cannot load paper from input tray Solution: If the product is out of paper or there are only a few sheets remaining, load more paper in the input tray.
Chapter 14 Solution 1: Replace the rear door Solution: If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was removed from the product. If this did not solve the issue, try the next solution. Solution 2: Make sure the paper is loaded correctly Solution: Make sure that the paper is loaded correctly in the input tray. For more information, see: “Load paper” on page 32 Cause: The paper was not loaded correctly.
Search for "HP Paper Feed Cleaning Kit" for more information about this kit and to check whether it is required for your product. Cause: The paper feed rollers were dirty and needed to be cleaned with the HP Paper Feed Cleaning Kit. If this did not solve the issue, try the next solution. Solution 5: Clean the rollers Solution: Clean the rollers. Make sure you have the following materials available: • • Lint-free cloth, or any soft material that will not come apart or leave fibers.
Chapter 14 Paper jam or misfeed Solution: In case of a paper jam, check the rear door. You might need to clear the paper jam from the rear door. To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers.
• • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity. For more information, see: • • “Set the paper type for printing” on page 43 “Set the paper size” on page 42 Cause: The print setting for the print job did not match the paper type or size loaded in the product.
Chapter 14 Cause: The USB cable was not plugged in properly. Communication test failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Turn on the product Solution 2: Connect the product to the computer Solution 1: Turn on the product Solution: Look at the display on the product.
Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning off the switch on a power strip or by using a wall switch, the product might be damaged. Two-way communication lost Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 Print cartridge messages The following is a list of print cartridge error messages: • • • • • • • • • • • • • • • Low on ink Carriage stall Need alignment or alignment failed Print cartridges incorrectly installed Non-HP cartridges installed Printing in ink-backup mode Print cartridge is missing, incorrectly installed, or not intended for your product Print cartridges missing or not detected Incompatible print cartridges Print cartridge is not intended for use in this product Print cartridges i
Solution 1: Clear the paper jam from the rear door Solution: Clear the paper jam from the rear door. For more information, see: “Clear paper jams” on page 120 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 2: Clear the paper jam from the front Solution: Turn off the product and open the print cartridge door to access the print carriage area. Gently remove any paper that is stuck between the rollers, and then turn on the product again.
Chapter 14 Solution 4: Verify that the product is properly connected to a power source Solution: Verify that the product is properly connected to a suitable power source. To verify the product is connected to a suitable power source 1. Make sure that you are using the power cord provided with the product. 2. If the product is connected to a computer, make sure the computer has a grounded (three-prong) power plug. 3. Make sure the power cord is firmly connected to both the product and the power adaptor.
If the product can print a self-test report and can print from the computer (if applicable), then there is no need to follow the remaining solutions, as the error message might be false. For more information, see: “Print a self-test report” on page 90 Cause: The error was false. If this did not solve the issue, try the next solution. Solution 6: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.
Chapter 14 The print carriage should move to the far right side of the product. 10. Reinsert the print cartridges in the appropriate slots. 11. Close the print cartridge door. 12. Load paper in the input tray. 13. If prompted, print a cartridge calibration page, and then scan it. Cause: The product experienced an error and had to be reset. If this did not solve the issue, try the next solution.
Solution 2: Make sure the protective tape is removed from the print cartridges Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.
Chapter 14 If the alignment error persists and you cannot clear it, your print cartridge might be defective. Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new print cartridge. If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support.
Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door.
Chapter 14 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. Non-HP cartridges installed Solution: Follow the prompts on the display to continue, or replace the indicated print cartridges with genuine HP cartridges.
removed from each print cartridge. When plastic tape covers the print cartridge contacts, the product cannot detect that the print cartridge is installed. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: When the product detected that only one print cartridge is installed, inkbackup mode is initiated.
Chapter 14 covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: Protective tape was covering the print cartridges. If this did not solve the issue, try the next solution.
Cause: The print cartridge was defective or not intended for use in this product. Print cartridges missing or not detected Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 14 4. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. Check for possible damage to the coppercolored contacts or ink nozzles. Make sure the clear plastic tape has been removed. If it is still covering the ink nozzles, gently remove the clear plastic tape by using the pink pull tab. Make sure you do not remove the copper colored tape containing the electrical contacts.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). CAUTION: Do not use platen cleaners or alcohol to clean the print cartridge contacts. These can damage the print cartridge or the product.
Chapter 14 Solution 1: Check the print cartridge Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible. If it appears that you are using the correct print cartridges, proceed to the next solution.
Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door.
Chapter 14 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. NOTE: If the print cartridges are installed in the wrong slots and you cannot remove them from the product, contact HP support for service. Go to: www.hp.com/support.
If the message does not indicate which cartridge is causing the problem, follow these steps to determine which cartridge is the problem cartridge. After you determine which cartridge is the problem cartridge, continue with the first solution. To determine which print cartridge is having the problem 1. Make sure the product is on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing.
Chapter 14 5. Close the print cartridge door. 6. Check to see if the error has been resolved. • If the error has been resolved, then there is a problem with the black print cartridge. • If the error has not been resolved, continue to the next step. 7. Open the print cartridge door and reinsert the black print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the slot. Troubleshooting 8.
Also, make sure the print cartridges are installed into the correct slots. To make sure the print cartridges are installed correctly 1. Make sure the product is turned on. CAUTION: If the product is turned off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You might damage the product if the print cartridges are not docked safely when you try to remove them. 2. Open the print cartridge door.
Chapter 14 5. Reinsert the print cartridge by sliding it forward into the slot on the right. Then push the print cartridge forward until it clicks into the socket. 6. Repeat steps 1 and 2 for the tri-color print cartridge on the left side. Cause: The indicated print cartridges were installed incorrectly. If this did not solve the issue, try the next solution.
NOTE: During ink-backup mode, the product can only print jobs from the computer. You cannot initiate a print job from the control panel (such as printing a photo from a memory card). Cause: One or both of the print cartridges were having a problem. Previously used genuine HP cartridge installed Solution: Check the print quality of the current print job. If it is satisfactory, follow the prompts on the display to continue.
Chapter 14 Troubleshooting 290 Troubleshooting
15 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One.
Chapter 15 3. • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register the product Call HP support. Support options and availability vary by product, country/region, and language. Before you call HP support Software programs from other companies might be included with the HP All-in-One.
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product.
Chapter 15 HP Quick Exchange Service (Japan) For instructions on how to pack your product for exchange, see “Pack the HP All-in-One” on page 295.
Prepare the product for shipment If after contacting HP support or returning to the point of purchase you are requested to send the product in for service, make sure you remove and keep the following items before returning your product: • The print cartridges • The power cord, USB cable, and any other cable connected to the HP All-in-One • • Any paper loaded in the input tray Any originals loaded in the HP All-in-One To remove print cartridges before shipment 1.
Chapter 15 2. If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty. Place the return shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful).
16 Technical information Technical information The technical specifications and international regulatory information for the HP All-in-One are provided in this section. For additional specifications, see the printed documentation that came with the HP All-in-One. This section contains the following topics: • Specifications • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP All-in-One are provided in this section.
Chapter 16 (continued) Type Paper weight Input tray* Output tray† Photo tray* (252 gsm) * † Technical information Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. * NOTE: For a complete list of supported media sizes, see the printer driver.
remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.
Chapter 16 English Français Deutsch Italiano Español Česky Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
Regulatory notices The HP All-in-One meets product requirements from regulatory agencies in your country/region. • Regulatory model identification number • FCC statement • Notice to users of the U.S.
Chapter 16 FCC statement FCC statement Technical information The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice to users of the U.S. telephone network: FCC requirements Notice to users of the U.S. telephone network: FCC requirements Technical information This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this information to your telephone company. An FCC compliant telephone cord and modular plug is provided with this equipment.
Chapter 16 Notice to users of the Canadian telephone network Note à l’attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Technical information Cet appareil est conforme aux spécifications techniques des équipements terminaux d’Industrie Canada. Le numéro d’enregistrement atteste de la conformité de l’appareil.
Notice to users in the European Economic Area Technical information Notice to users in the European Economic Area This product is designed to be connected to the analog Switched Telecommunication Networks (PSTN) of the European Economic Area (EEA) countries/regions. Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone network in a country/region other than where the product was purchased.
Chapter 16 VCCI (Class B) compliance statement for users in Japan Technical information Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC Guide 22 and EN 45014.
Technical information HP Photosmart C4340 All-in-One series declaration of conformity Regulatory notices 307
Chapter 16 Technical information 308 Technical information
Symbols/Numerics C 10 x 15 cm photo paper load 33 specifications 297 2 pages on 1, print 54 4 pages on 1, print 54 4 x 6 inch (10 x 15 cm) borderless photos print 48 4 x 6 inch photo paper, load 33 calling card, fax using 80, 82 cancel copy 73 fax 84 print job 59 scan 77 cancel button 7 carriage jam 212 stalled 217 Carriage stall 268 cartridge 99 cartridges.
E ECM.
iron-on transfers 38 labels 38 legal paper 33 letter paper 33 original 27 small-size photo paper 33 transparencies 38 log, fax 86 M maintain print cartridge 99 maintenance align print cartridges 99 cartridges 99 check ink levels 92 clean exterior 89 clean glass 89 clean lid backing 90 clean print cartridges 100 print cartridges 91 replace print cartridges 93 self-test report 90 Standby/Off, set mode 106 make a copy 67 manual send, fax 80, 82 margins incorrect 146 text or graphic cut off 148 media.
Index photos from memory card 64 posters 58 preview 45 print options 42, 46 quality, troubleshoot 121, 124, 128, 132, 177 reverse images 56 reversed page order 146 self-test report 90 special print jobs 48 specifications 298 transparencies 57 troubleshooting 138 vertical streaks 133 Web pages 58 print cartridge protector 97 print cartridges align 99, 272 check ink levels 92 clean 100 clean contacts 101 clean ink nozzle area 104 damaged 279 error message 277, 279 handle 92 incorrect 277 low ink 150 low on i
Index T T-shirt transfers.
Index 314
