HP Pavilion dv3000 Entertainment PC and HP Pavilion dv3500 Entertainment PC Maintenance and Service Guide
© Copyright 2008 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description 2 External component identification Top components ................................................................................................................................... 6 TouchPad ............................................................................................................................ 6 Lights ...................................................................................................................................
Packaging and transporting guidelines ............................................. 39 Workstation guidelines ..................................................................... 39 Equipment guidelines ....................................................................... 40 Unknown user password ................................................................................................... 41 Component replacement procedures ...........................................................................
System memory map specifications ................................................................................................... 96 System interrupt specifications ........................................................................................................... 97 System I/O address specifications ..................................................................................................... 98 7 Screw listing Phillips PM3.0×4.0 screw .....................................................
11 Recycling Battery .............................................................................................................................................. 124 Display .............................................................................................................................................. 124 Index .................................................................................................................................................................
1 Product description Category Description Product Name HP Pavilion dv3000 Entertainment PC dv3000 √ HP Pavilion dv3500 Entertainment PC Processors dv3500 √ Intel® Core™2 Duo processors T9500 2.60-GHz processor, 6-MB L2 cache, 800-MHz front side bus (FSB) √ T9400 2.53-GHz processor, 6-MB L2 cache, 1066-MHz FSB T9300 2.50-GHz processor, 6-MB L2 cache, 800-MHz FSB √ √ P8600 2.40-GHz processor, 3-MB L2 cache, 1066-MHz FSB √ P8400 2.26-GHz processor, 3-MB L2 cache, 1066-MHz FSB √ T8300 2.
Category Description Panel Memory dv3000 dv3500 13.3-inch, WXGA with BrightView √ √ 13.
Category Description Optical drives MultiBay II dv3000 dv3500 √ √ Serial ATA √ Parallel ATA √ 9.
Category Description dv3000 dv3500 Extended serial advanced technology (eSATA) √ √ High-definition multimedia interface (HDMI) supporting 1080p with highbandwidth digital content protection (HDCP) key √ √ RJ-11 (modem) √ √ RJ-45 (Ethernet, includes link and activity lights) √ √ USB (3) √ USB (2), USB/eSATA combo port (1) √ VGA (Dsub, 15-pin) supporting 1600 × 1200 and 1920 × 1200 external resolution @ 75Hz, hot plug/unplug, and autodetect for correct output to wideaspect vs.
Category Description dv3000 dv3500 Optical drive √ √ WLAN module √ √ 5
2 External component identification Top components TouchPad Component Description (1) TouchPad on/off button Enables/disables the TouchPad. (2) TouchPad* Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button* Functions like the left button on an external mouse. (4) TouchPad light ● White: TouchPad is enabled. ● Amber: TouchPad is disabled. (5) TouchPad scroll zone Scrolls up or down.
Lights Component Description (1) Caps lock light On: Caps lock is on. (2) Power lights (2)* ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● White: Computer sound is on. ● Amber: Computer sound is off. (3) Volume mute light (4) Volume down light On: The volume scroll zone is being used to decrease speaker volume. (5) Volume up light On: The volume scroll zone is being used to increase speaker volume.
Component Description (8) ● On: A battery is charging. ● Blinking: A battery that is the only available power source has reached a low battery level or a critical battery level. ● Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low battery level.
Buttons and fingerprint reader (select models only) Component Description (1) ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component Description (5) ● Plays the previous track or chapter when the button is pressed once. ● Rewinds media when the button is pressed in combination with the fn key. Previous/rewind button (6) Play/pause button Plays or pauses media. (7) Next/fast forward button ● Plays the next track or chapter when the button is pressed once. ● Fast forwards media when pressed in combination with the fn key. (8) Stop button Stops playback.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Spacebar Turns the keyboard lights on and off when pressed in combination with the fn key (select models only). (5) Windows applications key Displays a shortcut menu for items beneath the pointer.
Front components Component Description (1) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. (2) Audio-out (headphone) jacks (2) Produce sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. (3) Consumer infrared lens Receives a signal from the HP Remote Control (provided with select models only). (4) Speakers (2) Produce sound.
Left-side components Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Bottom components Component Description (1) Battery release latches (2) Release the battery from the battery bay. (2) Battery bay Holds the battery. (3) Memory module compartment Contains the memory module slots. (4) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Display components Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. (2) Internal microphones (2) (select models only) Record sound. NOTE: If there is a microphone icon next to each microphone opening, your computer has internal microphones. (3) Webcam light On: The webcam is in use. (4) Webcam Records audio and video and captures still photographs.
Wireless antennae On select computer models, at least 2 antennae send and receive signals from one or more wireless devices. These antennae are not visible from the outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennae free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
3 Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer.
Computer major components 18 Chapter 3 Illustrated parts catalog
Item Description (1) 13.
Item (4) Description Spare part number ● Turkey 496121-141 ● United Kingdom 496121-031 ● United States 496121-001 ● United States, lighted keyboard 496120-001 Top cover (includes TouchPad and cable, fingerprint reader board cable, and caps lock LED board and cable) For use in dv3000 models 468819-001 For use in dv3500 models 501011-001 Plastics Kit (see Plastics Kit on page 26 for more information) For use in dv3000 models 468821-001 For use in dv3500 models 501013-001 (5a) ExpressC
Item (12) Description Spare part number For use in dv3000 models 468829-001 For use in dv3500 models 501015-001 Processor (include replacement thermal material) For use in dv3000 models: ● Intel Core2 Duo T9500 2.60-GHz processor (6-MB L2 cache, 800-MHz FSB) 459609-001 ● Intel Core2 Duo T9300 2.50-GHz processor (6-MB L2 cache, 800-MHz FSB) 459608-001 ● Intel Core2 Duo T8300 2.40-GHz processor (3-MB L2 cache, 800-MHz FSB) 459607-001 ● Intel Core2 Duo T8100 2.
Item Description (17) Optical drive (include bezel and bracket) Spare part number For use in dv3000 models: ● DVD±RW and CD-RW Super Multi, Double-Layer Combo Drive 468813-001 ● DVD/CD-RW Combo Drive 468812-001 For use in dv3500 models: ● DVD±RW and CD-RW Super Multi, Double-Layer Combo Drive 496116-001 ● DVD±RW and CD-RW Super Multi, Double-Layer Combo Drive with LightScribe 496117-001 Optical Drive Kit (not illustrated, includes bezel, bracket, and screws) (18) 468814-001 WLAN module In
Item Description Spare part number Hong Kong, India, Indonesia, Malaysia, Mexico, Panama, Paraguay, Peru, Saudi Arabia, Taiwan, Uruguay, the United States, Venezuela, and Vietnam (19) ● For use in Austria, Azerbaijan, Bahrain, Belgium, Brazil, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Oman, the
Display assembly components Item Description (1) Display bezel (2) (3) (4) (5) 24 Spare part number For use with dv3000 models 468797-001 For use with dv3500 models with an LCD display 500953-001 For use with dv3500 models with an LED display 500954-001 Webcam/microphone module For use with dv3000 models 468804-001 For use with dv3500 models 500967-001 Display Hinge Kit (includes left and right display hinges) For use with dv3000 models 468799-001 For use with dv3500 models with an LC
Item (6) Description Spare part number For use in dv3500 models with an LED display 496106-001 Display Cable Kit (includes 3 wireless antenna transceivers and cables and display panel cable) For use in dv3000 models 468800-001 For use in dv3500 models with an LCD display 500961-001 For use in dv3500 models with an LED display 500962-001 (7) Webcam/microphone module cable 468805-001 (8) Display enclosure For use in dv3000 models 468801-001 For use in dv3500 models with an LCD display 50095
Plastics Kit Item Description Spare part number Plastics Kit 26 For use in dv3000 models 468821-001 For use in dv3500 models 501013-001 (1) ExpressCard slot bezel (2) Wireless module compartment cover (includes 1 captive screw, secured by a C-clip) (3) Memory module compartment cover (includes 2 captive screws, secured by C-clips) (4) Hard drive bay cover (includes 2 captive screws, secured by C-clips) Chapter 3 Illustrated parts catalog
Mass storage devices Item Description (1) Hard drive (includes bracket) Spare part number For use in dv3000 models: ● 320-GB, 5400-rpm 468810-001 ● 250-GB, 5400-rpm 468809-001 ● 160-GB, 5400-rpm 468808-001 ● 120-GB, 5400-rpm 468807-001 For use in dv3500 models: ● 500-GB, 5400-rpm 497761-001 ● 400-GB, 5400-rpm 497760-001 ● 320-GB, 5400-rpm 496115-001 ● 250-GB, 5400-rpm 496114-001 ● 160-GB, 5400-rpm 496113-001 Hard Drive Kit (not illustrated, includes hard drive bracket and sc
Item Description Spare part number ● 496117-001 DVD±RW and CD-RW Super Multi, Double-Layer Combo Drive with LightScribe Optical Drive Kit (not illustrated, includes bezel, bracket, and screws) 468814-001 Miscellaneous parts Description Spare part number 90-W HP Smart AC Adapter 463955-001 Remote control (fits inside ExpressCard slot) 465539-001 Power cord: For use in dv3000 models: ● For use in Australia and New Zealand 383496-011 ● For use in India 383496-D61 ● For use in Japan 383496
Description Spare part number Screw Kit For use in dv3000 models 468822-001 For use in dv3500 models 502462-001 ● Phillips PM3.0×4.0 screw ● Phillips PM2.5×11.0 captive screw ● Phillips PM2.5×7.0 screw ● Phillips PM2.5×6.0 captive screw ● Phillips PM2.5×5.0 screw ● Black Phillips PM2.5×4.0 screw ● Silver Phillips PM2.5×4.0 screw ● Phillips PM2.0×5.0 captive screw ● Phillips PM2.0×4.0 screw ● Phillips PM2.0×2.
Sequential part number listing Spare part number Description 383496-001 Power cord for use in dv3000 models in the United States 383496-011 Power cord for use in dv3000 models in Australia and New Zealand 383496-031 Power cord for use in dv3000 models in the United Kingdom 383496-291 Power cord for use in dv3000 models in Japan 383496-AA1 Power cord for use in dv3000 models in the People's Republic of China 383496-AB1 Power cord for use in dv3000 models in Taiwan 383496-AD1 Power cord for use
Spare part number Description 448151-003 2048-MB memory module for use in dv3000 models (PC2-5300, 667-GHz) 451861-001 Intel 3945 802.
Spare part number Description 468806-001 13.
Spare part number Description 468830-001 Fan 468831-001 Fingerprint reader board for use in dv3000 models (includes fingerprint reader board bracket) 480985-001 Intel WiFi Link 5100 802.11a/b/g/n WLAN module for use in all countries and regions 481567-001 Display Miscellaneous Kit 482351-001 Intel Core2 Duo T5850 2.16-GHz processor for use in dv3000 models (2-MB of L2 cache, 667-MHz FSB) 482957-001 Intel WiFi Link 5100 802.
34 Spare part number Description 496106-001 13.3-inch, WXGA BrightView display panel for use in dv3500 models with an LED display (includes display panel cable) 496107-001 13.3-inch, WXGA BrightView display assembly for use in dv3500 models with an LCD display (includes webcam/microphone module, webcam/microphone module cable, 2 microphones, and 3 wireless antenna transceivers and cables) 496108-001 13.
Spare part number Description 496121-AB1 Keyboard for use with dv3500 models in Taiwan 496121-AD1 Keyboard for use with dv3500 models in South Korea 496121-B31 Keyboard for use with dv3500 models Internationally 496121-DH1 Keyboard for use with dv3500 models in Norway 497760-001 400-GB, 5400-rpm hard drive for use in dv3500 models (includes bracket) 497761-001 500-GB, 5400-rpm hard drive for use in dv3500 models (includes bracket) 500953-001 Display bezel for use on dv3500 models with an LCD
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password. NOTE: These steps also clear CMOS. Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 69 screws, in 10 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Serial number Report the computer serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the computer.
Computer feet Description Spare part number Rubber Foot Kit for use in dv3000 models (includes 4 base enclosure rubber feet) 468823-001 Rubber Foot Kit for use in dv3500 models (includes 4 base enclosure rubber feet) 502461-001 The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Battery Description Spare part number For use in dv3000 models: 6-cell, 2.55-Ah, 55-Wh Li-ion 468816-001 4-cell, 2.
Remove the battery: 1. Turn the computer upside down on a flat surface with the battery bay toward you. 2. Slide and release the left battery release latch (1). NOTE: The left battery release latch automatically returns to its original position. 3. Slide the right battery release latch (2) to release the battery from the battery bay. 4. Remove the battery (3). To insert the battery, insert the rear edge of the battery (1) into the battery bay and slide it forward until the battery is seated.
WLAN module Description Spare part number Intel 4965 802.
Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43).
5. Remove the WLAN module (4) by pulling it away from the slot at an angle. NOTE: WLAN modules are designed with a notch (5) to prevent incorrect installation into the WLAN module slot. Reverse this procedure to install a WLAN module.
Optical drive NOTE: All optical drive spare part kits include an optical drive bezel. Description Spare part number For use in dv3000 models: DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 468813-001 DVD/CD-RW Combo Drive 468812-001 For use in dv3500 models: DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 496116-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe 496117-001 Before removing the optical drive, follow these steps: 1. Shut down the computer.
Memory module Description Spare part number For use in dv3000 computer models: 2048-MB (667-MHz, PC2-5300, DDR2) 448151-003 1024-MB (667-MHz, PC2-5300, DDR2) 448150-002 512-MB (667-MHz, PC2-5300, DDR2) 452312-002 For use in dv3500 computer models: 4096-MB (667-MHz, PC2-6400, DDR2) 496112-001 2048-MB (667-MHz, PC2-6400, DDR2) 496111-001 1024-MB (667-MHz, PC2-6400, DDR2) 496110-001 Before removing the memory module, follow these steps: 1. Shut down the computer.
4. Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect installation into the memory module slot. Reverse this procedure to install a memory module.
Hard drive NOTE: All hard drive spare part kits include a hard drive bracket.
52 2. Lift the left side of the hard drive bay cover (2), swing it up and to the right, and remove the cover. The hard drive bay cover is included in the Plastics Kit, spare part number 468821-001 for dv3000 models, 501013-001 for dv3500 models. 3. Loosen the Phillips PM2.5×11.0 captive screw (1) that secures the hard drive to the computer. 4. Use the Mylar tab (2) to slide the hard drive (3) to the right until it disconnects from the system board. 5.
8. Lift the bracket (2) straight up to remove it from the hard drive. Reverse this procedure to reassemble and install the hard drive.
Keyboard For use in: Spare part number For use in: Spare part number Japan 468817-291 Thailand 468817-281 South Korea 468817-AD1 The United States 468817-001 Taiwan 468817-AB1 For use in dv3000 models: For use in dv3500 models: Brazil 496121-201 Russia 496121-251 France 496121-051 Saudi Arabia 496121-171 French Canada 496121-121 South Korea 496121-AD1 Germany 496121-041 Spain 496121-071 Greece 496121-151 Switzerland 496121-111 International 496121-B31 Taiwan 496121-AB1
Remove the keyboard: 1. Remove the four Phillips PM2.5×7.0 screws that secure the keyboard to the computer. 2. Turn the computer right-side up, with the front toward you. 3. Open the computer as far as possible. 4. Lift the rear edge of the keyboard (1) until it rests at an angle. 5. Release the keyboard (2) by sliding it back until it rests on the display assembly.
6. Release the zero insertion force (ZIF) connector to which the keyboard cable (1) is attached and disconnect the cable (2) from the system board. NOTE: If you are removing a lighted keyboard, you must disconnect an additional power cable from the system board. 7. Remove the keyboard. Reverse this procedure to install the keyboard.
Switch cover Description Spare part number Switch cover for use in dv3000 models (includes LED board and cable) 468820-001 Switch cover for use in dv3500 models (includes LED board and cable) 501012-001 Before removing the switch cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
7. Remove the switch cover (3). Reverse this procedure to install the switch cover. Top cover Description Spare part number Top cover for dv3000 models (includes TouchPad and cable, fingerprint reader board cable, and caps lock LED board and cable) 468819-001 Top cover for dv3500 models (includes TouchPad and cable, fingerprint reader board cable, and caps lock LED board and cable) 501011-001 Before removing the top cover, follow these steps: 58 1. Shut down the computer.
Remove the top cover: 1. Close the computer. 2. Turn the computer upside down, with the rear panel toward you. 3. Remove the six Phillips PM2.5×7.0 screws that secure the top cover to the computer. 4. Turn the computer right-side up, with the front toward you. 5. Open the computer as far as possible. 6. Disconnect the caps lock LED board cable (1) from the system board. 7.
9. Remove the six Phillips PM2.5×7.0 screws (1) and the two Phillips PM2.0×4.0 screws (2) that secure the top cover to the computer. 10. Lift the back edge of the top cover (1), and swing it up and forward until all edges of the top cover are disengaged from the base enclosure. 11. Release the ZIF connector to which the fingerprint reader board cable is attached and disconnect the cable (2) from the connector.
12. Remove the top cover. Reverse this procedure to install the top cover. Fingerprint reader board Description Spare part number Fingerprint reader board dv3000 (includes fingerprint reader board bracket) 468831-001 Fingerprint reader board dv3500 (includes fingerprint reader board bracket) 502464-001 Before removing the fingerprint reader board, follow these steps: 1. Shut down the computer.
3. Remove the three Phillips PM2.0×3.0 screws (2) that secure the fingerprint reader board and bracket to the top cover. 4. Remove the fingerprint reader board bracket (3) from the top cover. 5. Remove the fingerprint reader board (4) from the top cover. Reverse the above procedure to install the fingerprint reader board.
Display assembly Description Spare part number 13.3-inch, WXGA BrightView display assembly for use in dv3000 models (includes webcam/ microphone module, webcam/microphone module cable, 2 microphones, and 3 wireless antenna transceivers and cables) 468806-001 13.3-inch, WXGA BrightView display assembly for use in dv3500 models with an LCD display (includes webcam/microphone module, webcam/microphone module cable, 2 microphones, and 3 wireless antenna transceivers and cables) 496107-001 13.
4. Remove the WLAN antenna cables from the channel (2) located between the wireless module compartment and the memory module compartment. 5. Turn the computer right-side up, with the rear panel toward you. 6. Open the computer as far as possible. 7. Disconnect the display panel cable (1) from the system board and remove the cable from the cavity between the system board and the display left hinge. 8. Disconnect the webcam/microphone module cable (2) from the system board. 9.
11. Remove the display assembly (2). 12. If it is necessary to replace any of the display assembly internal components, remove the two rubber screw covers (1) on the display bezel bottom edge. The rubber screw covers are included in the Display Rubber Kit, spare part number 468802-001 for dv3000 models, 500966-001 for dv3500 models with an LCD display, and 502460-001 for dv3500 models with an LED display. 13. Remove the two Phillips PM2.5×5.
15. Remove the display bezel (3). The display bezel is available using spare part number 468797-001 on dv3000 models, 500953-001 on dv3500 models with an LCD display, and 500954-001 on dv3500 models with an LED display. 16. If it is necessary to replace the webcam/microphone module, release the module (1) as far as the webcam/microphone module allows. 17. Disconnect the webcam/microphone module cable from the module (2). 18. Remove the webcam/microphone module.
20. Disconnect the display panel cable (2) and the backlight cable (3) from the display inverter. 21. Remove the inverter. The display inverter is available using spare part number 468798-001 for dv3000 models, 500957-001 for dv3500 models. 22. If it is necessary to replace the display panel, disconnect the display logo LED board cable (1) from the display panel cable. 23. Remove the six Phillips PM2.5×5.0 screws (2) that secure the panel to the display enclosure. 24.
26. Remove the display hinges (2) from the display panel. The display hinges are available using spare part number 468799-001 for dv3000 models, 500959-001 for dv3500 models with an LCD display, 500960-001 for dv3500 models with an LED display. 27. If it is necessary to replace the wireless antenna transceivers and cables, remove the Phillips PM2.5×4.0 screw (1) that secures the left transceiver to the display enclosure. 28. Detach the wireless antenna transceivers (2) from the display enclosure. 29.
31. If it is necessary to replace the webcam/microphone module cable, remove the cable from the display enclosure. The webcam/microphone module cable is available using spare part number 468805-001. NOTE: The webcam/microphone module cable is attached to the display enclosure with doublesided tape. Reverse this procedure to reassemble and install the display assembly.
System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board for use only in dv3000 models (includes replacement thermal material and power connector cable) 468499-001 System board for use only in dv3500 models (includes replacement thermal material and power connector cable) 496097-001 Before removing the system board, follow these steps: 1. Shut down the computer.
Remove the system board: 1. Disconnect the speaker cable (1) and the Bluetooth module cable (2) from the system board. 2. Remove the two Phillips PM2.5×5.0 screws (1) that secure the system board to the base enclosure. 3. Remove the two Phillips PM2.0×4.0 screws (2) that secure the power connector to the base enclosure. 4. Remove the power connector (3) and the RJ11 jack (4) from the clips in the base enclosure. 5. Flex the right side of the base enclosure (1) above the USB port and RJ45 jack.
6. Use the optical drive connector (2) to lift right side of the system board (3) until the USB port and RJ45 jack are clear of the base enclosure. 7. Flex the left side of the base enclosure (1) above the external monitor port. 8. Lift back edge of the system board (2) until the external monitor port is clear of the base enclosure. 9. Flex the left side of the base enclosure (1) above the eSATA connector and HDMI connector. 10.
11. Remove the system board by pulling it away from the base enclosure at an angle. Reverse the preceding procedure to install the system board.
Speakers Description Spare part number Speakers 468828-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is included in the Cable Kit, spare part number 468827-001 for dv3000 models, 502463-001 for dv3500 models. Description Spare part number Bluetooth module (includes double-sided tape) 398393-002 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer.
Remove the Bluetooth module from the base enclosure. NOTE: The Bluetooth module is attached to the system board with double-sided tape. Reverse this procedure to install the Bluetooth module.
RTC battery NOTE: Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Description Spare part number RTC battery (includes double-sided tape) 468824-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the RTC battery (2). NOTE: The RTC battery is attached to the system board with double-sided tape. Reverse this procedure to install the RTC battery.
Modem module NOTE: The modem module spare part kits do not include a modem module cable. The modem module cable is included in the Cable Kit, spare part number 468827-001 for dv3000 models, 502463-001 for dv3500 models.
4. Lift the modem module (4) straight up to disconnect it from the system board. 5. Remove the modem module. Reverse the above procedure to install the modem module. Heat sink Description Spare part number Heat sink for use in dv3000 models (includes heat sink retention clip and replacement thermal material) 468829-001 Heat sink for use in dv3500 models (includes heat sink retention clip and replacement thermal material) 501015-001 Before removing the heat sink, follow these steps: 80 1.
f. Display assembly (see Display assembly on page 63) g. System board (see System board on page 70) Remove the heat sink: 1. Turn the system board upside down, with the battery connector toward you. 2. Loosen the two Phillips PM2.0×5.0 captive screws (1) that secure the heat sink to the system board 3. Lift the right side of the heat sink retention clip (2) until it rests at an angle. 4. Remove the heat sink retention clip (3) by sliding it to the right.
Reverse this procedure to install the heat sink. Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Processors for use in dv3000 models: Intel Core2 Duo T9500 2.60-GHz processor (6-MB L2 cache, 800-MHz FSB) 459609-001 Intel Core2 Duo T9300 2.50-GHz processor (6-MB L2 cache, 800-MHz FSB) 459608-001 Intel Core2 Duo T8300 2.40-GHz processor (3-MB L2 cache, 800-MHz FSB) 459607-001 Intel Core2 Duo T8100 2.
Before removing the processor, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 43). 5.
Fan Description Spare part number Fan 468830-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
3. Remove the fan (3). Reverse this procedure to install the fan.
5 Setup Utility Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows® operating system is not working. NOTE: The fingerprint reader (select models only) cannot be used to access the Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start the Setup Utility: Open the Setup Utility by turning on or restarting the computer.
Using the Setup Utility Changing the language of the Setup Utility The following procedure explains how to change the language of the Setup Utility. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2. 1. Open the Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press f10.
Displaying system information The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2. 1. Open the Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press f10. – or – Open the Setup Utility by turning on or restarting the computer.
After either choice, the computer restarts in Windows. Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select To do this System information ● View and change the system time and date. ● View identification information about the computer.
Select To do this Fan Always On Enabled/disable Fan Always On. When enabled, the computer fan will always be on. Boot Options Set the following boot options: ● f9 and f10 Delay (sec.)―Set the delay for the f9 and f10 functions of the Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20). ● CD-ROM boot―Enable/disable boot from CD-ROM. ● Floppy boot―Enable/disable boot from diskette. ● Internal Network Adapter boot―Enable/disable boot from Internal Network Adapter.
6 Specifications Computer specifications Metric U.S. Length 22.80 cm 8.98 in Width 32.00 cm 12.60 in Height (front to rear) 3.17 to 3.82 cm 1.25 to 1.50 in Weight (with optical drive, hard drive, and battery) 2.23 kg 4.92 lbs Dimensions Input power Operating voltage 18.5 V dc —19.0 V dc Operating current 3.5 A or 4.
Metric Nonoperating U.S. 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. 13.3-inch, WXGA, BrightView display specifications Metric U.S. Height 18.0 cm 7.1 in Width 28.7 cm 11.3 in Diagonal 33.9 cm 13.4 in Number of colors Up to 16.
Hard drive specifications 320-GB* 250-GB* 160-GB* 120-GB* Height 9.5 mm 9.5 mm 9.5 mm 9.
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW Access time CD DVD Random < 175 ms < 230 ms Cache buffer 2 MB Data transfer rate 94 24X CD-ROM 3,600 KB/sec 8X DVD 10,800
DVD/CD-RW Combo Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CDRW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW Access time CD DVD Random < 110 ms < 130 ms Cache buffer 2 MB Data transfer rate 24X CD-ROM 3,600 KB/sec 8X DVD 3,600 KB/sec 24X CD-R 3,600 KB/sec 24X CD-
System DMA specifications Hardware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Available for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5.
System interrupt specifications Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-Key or Microsoft® Natural Keyboard IRQ2 Cascaded IRQ3 Intel 82801DB/DBM USB2 Enhanced Host Controller—24CD IRQ4 COM1 IRQ5* Conexant AC—Link Audio Intel 82801DB/DBM SMBus Controller—24C3 Data Fax Modem with SmartCP IRQ6 Diskette drive IRQ7* Parallel port IRQ8 System CMOS/real-time clock IRQ9* Microsoft ACPI-compliant system IRQ10* Intel USB UHCI controller—24C2 Intel 82852/82855 GM/GME
System I/O address specifications 98 I/O address (hex) System function (shipping configuration) 000 - 00F DMA controller no. 1 010 - 01F Unused 020 - 021 Interrupt controller no.
I/O address (hex) System function (shipping configuration) 220 - 22F Entertainment audio 230 - 26D Unused 26E - 26 Unused 278 - 27F Unused 280 - 2AB Unused 2A0 - 2A7 Unused 2A8 - 2E7 Unused 2E8 - 2EF Reserved serial port 2F0 - 2F7 Unused 2F8 - 2FF Infrared port 300 - 31F Unused 320 - 36F Unused 370 - 377 Secondary diskette drive controller 378 - 37F Parallel port (LPT1/default) 380 - 387 Unused 388 - 38B FM synthesizer—OPL3 38C - 3AF Unused 3B0 - 3BB VGA 3BC - 3BF Rese
7 Screw listing This section provides specification and reference information for the screws and screw locks used in the computer. All screws and screw locks listed in this section are available in the Screw Kit, spare part number 468822-001 for dv3000 models, 502462-001 for dv3500 models, and the Display Screw Kit, spare part number 468803-001 for use in dv3000 models, 500958-001 for use in dv3500 models with an LCD display, and 502364-001 for models with an LED display. Phillips PM3.0×4.
Phillips PM2.5×6.0 captive screw Color Quantity Length Thread Head diameter Black 5 6.0 mm 2.5 mm 5.0 mm Where used: (1) One captive screw (secured by a C-clip) that secures the WLAN compartment cover to the computer (2) Two captive screws (secured by C-clips) that secure the memory module compartment cover to the computer (3) Two captive screws (secured by C-clips) that secure the hard drive bay cover to the computer Phillips PM2.5×6.
Black Phillips PM2.5×4.0 screw Color Quantity Length Thread Head diameter Black 4 4.0 mm 2.0 mm 4.
Phillips PM2.5×11.0 captive screw Color Quantity Length Thread Head diameter Black 1 11.0 mm 2.5 mm 5.0 mm Where used: One captive screw (secured in the hard drive bracket housing) that secures the hard drive to the computer Phillips PM2.5×11.
Phillips PM2.0×4.0 screw Color Quantity Length Thread Head diameter Black 10 4.0 mm 2.0 mm 4.
Where used: 2 screws that secure the power connector bracket to the base enclosure Where used: 2 screws that secure the fan to the base enclosure Phillips PM2.0×4.
Phillips PM2.5×7.0 screw Color Quantity Length Thread Head diameter Black 22 7.0 mm 2.5 mm 5.
Where used: (1) Six screws that secure the top cover to the base enclosure (2) Two screws that secure the display assembly to the base enclosure Where used: 6 screws that secure the top cover to the base enclosure Where used: Two screws that secure the display assembly to the base enclosure Phillips PM2.5×7.
Phillips PM2.5×5.0 screw Color Quantity Length Thread Head diameter Black 10 5.0 mm 2.5 mm 5.
Where used: 2 screws that secure the system board to the base enclosure Phillips PM2.5×5.
Phillips PM2.0×3.0 captive screw Color Quantity Length Thread Head diameter Silver 9 3.0 mm 2.0 mm 4.
Silver Phillips PM2.5×4.0 screw Color Quantity Length Thread Head diameter Silver 1 5.0 mm 2.5 mm 5.0 mm Where used: One screw that secures the left wireless antenna transceiver to the display enclosure Silver Phillips PM2.5×4.
Phillips PM2.0×5.0 captive screw Color Quantity Length Thread Head diameter Black 2 5.0 mm 2.0 mm 5.
8 Backup and recovery Recovering system information Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Note the following guidelines before creating recovery discs: ● You will need high-quality DVD-R, double-layer DVD-R, DVD+R, double-layer DVD+R, BD-R (writable Blu-ray), or CD-R discs. All these discs are purchased separately. DVDs and BDs have a much higher capacity than CDs. If you use CDs, up to 20 discs may be required, whereas only a few DVDs or BDs are required.
Backup suggestions ● Create a set of recovery discs using Recovery Manager. ● Create system restore points using the Windows® System Restore feature, and periodically copy them to disc. ● Store personal files in the Documents folder and back up this folder periodically. ● Back up templates stored in their associated programs. ● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings.
The System Protection window opens. 6. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1. Select Start > Control Panel > System and Maintenance > System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click the System Restore button, and then click Next. The System Restore window opens. 5.
To restore the system from the partition, follow these steps: 1. Access Recovery Manager in either of the following ways: ● Select Start > All Programs > Recovery Manager > Recovery Manager. –or– ● Restart the computer and press f11 while the “Press for recovery” message is displayed on the screen. Then select Recovery Manager. Recovery Manager opens. 2. Click Advanced Options. 3. Click System recovery, and then click Next. 4. Follow the on-screen instructions.
9 Connector pin assignments Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground 118 Chapter 9 Connector pin assignments
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock External monitor 119
RJ-11 (modem) Pin Signal 1 Unused 2 Tip 3 Ring 4 Unused 5 Unused 6 Unused RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused 120 Chapter 9 Connector pin assignments
Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - 3 Data + 4 Ground Universal Serial Bus 121
10 Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries or regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 Korea EK 4 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China CCC 5 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
11 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. CAUTION: The procedures in this appendix can result in damage to display components.
Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3).
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame.
19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index Symbols/Numerics 1394 Power Saving 89 A AC adapter light, identifying 12 AC adapter, spare part number 28, 31 administrator password 89 antenna illustrated 24 removal 68 spare part number 25, 31, 35 antennae 16 applications key, Windows 11 audio, product description 3 audio-in (microphone) jack, identifying 12 audio-in jack, pin assignments 118 audio-out (headphone) jacks, identifying 12 audio-out jack, pin assignments 118 battery light, identifying 8 battery release latches, identifying 14 bays bat
Display Cable Kit, spare part number 25, 31, 35, 68 display components illustrated 24 recycling 124 spare part numbers 24 display enclosure illustrated 24 spare part number 25, 31, 35 display hinge illustrated 24 removal 67 spare part number 24, 31, 35, 68 Display Hinge Kit, spare part number 24, 31, 35 display inverter illustrated 24 spare part number 24, 31, 35 Display Miscellaneous Kit, spare part number 33 display panel illustrated 24 product description 2 removal 67 spare part number 24, 31, 33, 34, 67
Windows applications 11 Windows logo 11 L LAN Power Saving 89 language support 89 latch, battery release 14 latches, optical drive release 14 lights battery 8 caps lock 7 drive 8 mute 7 num lock 7 optical drive 12 power 7, 12 TouchPad 6 volume down 7 volume mute 7 volume up 7 webcam 15 wireless 7 M Main menu 89 mass storage devices, spare part numbers 27 media activity buttons, identifying 10 media button, identifying 9 memory map specifications 96 memory module product description 2 removal 49 spare part n
R recovering a program or driver 113 recovering from the dedicated recovery partition 116 recovering from the recovery discs 116 recovery discs 113 Recovery Manager 113, 116 recovery partition 113 recovery, system 116 remote control, spare part numbers 28, 31 removal/replacement preliminaries 36 procedures 42 restore points 115 restoring default settings 88 RJ-11 (modem) jack, identifying 12 RJ-11 jack, pin assignments 120 RJ-45 (network) jack, identifying 12 RJ-45 jack, pin assignments 120 RTC battery remo
wireless module compartment cover illustrated 26 removal 46 spare part number 46 wireless module compartment, identifying 14 wireless, product description 3 WLAN module removal 45 spare part numbers 22, 30, 31, 45 workstation guidelines 39 134 Index
