Product specifications

10 PC Troubleshooting and System Recovery Guide
CD-ROM, CD-RW, DVD-ROM, or DVD Writer Drive (continued)
Symptom Problem Solution
Problem with disc. • Use a CD-R, not a CD-RW disc.
• Try a different brand of disc, or check to see if the brand of disc
works with your stereo. Refer to the documentation that came
with your stereo or player, and check the manufacturer’s Web
site.
• Use a CD instead of a DVD. Audio files on a DVD can be
played on your PC, but you cannot create a music DVD to be
played in a home CD player.
Cannot play a music
CD on a stereo.
Problem with file type. Convert .mp3 or .wma audio files to .wav or .cda music files before
recording.
Titles of music tracks
do not appear on
the CD.
Not connected to Internet. The PC must be connected to the Internet for the artist, title, and
track information to appear when playing your music CD in
Windows Media Player or when recording your music CD with
RecordNow!.
Note that RecordNow! does not record the information to disc.
An error message
appears when
capturing video.
Video capture device not
selected.
You may need to select the capture device if your PC has both an
analog and a digital video capture device. Refer to the Help menu
in the video capturing program to find out how to change the video
device selection.
Movie recorded using
wrong file format.
Your DVD player cannot play video files recorded onto the DVD as
data files. To play a movie properly, use a video recording program
such as WinDVD.
Cannot play a DVD
movie on a DVD
player.
Problem with recording
method.
Video files recorded with RecordNow! can be viewed on a PC, but
not on a home DVD video player.
Diskette (Floppy) Drive (Select Models Only)
Symptom Problem Solution
A non-formatted diskette
has been inserted.
To format the diskette:
1 Click Start, and then click My Computer.
2 Right-click the 3½ Floppy (A:) icon.
3 Select Format.
4 Select the desired options, and click Start to begin formatting
the diskette.
Diskette is damaged. Use a new diskette.
PC is unable to read
the diskette (floppy
disk).
Diskette drive has failed. Press the Help ? button on the keyboard to open the Help and
Support Center, or refer to the Warranty and Support Guide to
contact Support for replacement details.
Diskette is improperly
inserted.
Remove the diskette, and reinsert it: Insert the diskette with the
round metal disk facing down and the arrow on the top pointing
into the drive, and then push the diskette in until it stops.
Diskette drive activity
light stays on.
Diskette drive is
damaged.
Press the Help ? button on the keyboard to open the Help and
Support Center, or refer to the Warranty and Support Guide to
contact Support for replacement details.