HP Notebook User Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Welcome .......................................................................................................................................................... 1 Finding information ............................................................................................................................... 2 2 Getting to know your computer ..................................................................................................................... 4 Top ....................
4 Keyboard and pointing devices ................................................................................................................... 22 Using the keyboard ............................................................................................................................ 22 Using the action keys ......................................................................................................... 22 Using keypads .....................................................................
Identifying low battery levels ............................................................................. 38 Resolving a low battery level ............................................................................. 39 Resolving a low battery level when external power is available ....... 39 Resolving a low battery level when a charged battery is available ... 39 Resolving a low battery level when no power source is available ....
Using passwords ................................................................................................................................ 58 Setting passwords in the operating system ....................................................................... 58 Setting passwords in Setup Utility ..................................................................................... 58 Managing an administrator password ...............................................................
Appendix A Troubleshooting and support .................................................................................................... 75 Troubleshooting .................................................................................................................................. 75 The computer is unable to start up .................................................................................... 75 The computer screen is blank ...................................................................
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1 Welcome The following sections are included in this chapter: ● Finding information After you set up and register the computer, take the following steps: ● Connect to the Internet—Set up your wired or wireless network so that you can connect to the Internet. For more information, refer to Networking on page 15. ● Get to know your computer—Learn about your computer features. Refer to Getting to know your computer on page 4 and Keyboard and pointing devices on page 22 for additional information.
Finding information The computer comes with several resources to help you perform various tasks. Resources For information about Setup Instructions poster ● Setting up the computer ● Identifying computer components Linux Help ● Computer software To access the Linux Help, select Computer > Help.
Resources For information about Limited Warranty* Warranty information To access the warranty: Double-click the HP Documents icon located on the desktop. – or – Go to http://www.hp.com/go/orderdocuments. *You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box.
2 Getting to know your computer The following sections are included in this chapter: 4 ● Top ● Front ● Right ● Left ● Display ● Bottom Chapter 2 Getting to know your computer
Top TouchPad NOTE: Your computer may look slightly different from the illustration in this section. Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Left TouchPad button Functions like the left button on an external mouse. (3) TouchPad zone Moves the pointer and selects or activates items on the screen. (4) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Caps lock light On: Caps lock is on. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Suspend state. ● Off: The computer is off or in Hibernation. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off.
Buttons Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Suspend. ● When the computer is in the Suspend state, press the button briefly to exit Suspend. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Component 8 Description (1) Action keys Execute frequently used system functions. (2) Operating system logo key Displays the operating system menu. (3) Operating system applications key Displays a shortcut menu for items beneath the cursor.
Front Component Description Speakers (2) Produce sound.
Right Component Description (1) Optical drive (select models only) Reads and writes (select models only) to an optical disc. (2) Optical drive light (select models only) ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button (select models only) Releases the optical drive disc tray. (4) USB 2.0 port Connects optional USB devices.
Left Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable.
Component (9) (10) 12 Description Power light Digital Media Slot Chapter 2 Getting to know your computer ● On: The computer is on. ● Blinking: The computer is in the Suspend state. ● Off: The computer is off or in Hibernation.
Display Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures still photographs. (4) Internal microphone Records sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Bottom Component Description (1) Battery bay Contains the battery. (2) Battery release latch Releases the battery from the battery bay. (3) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Networking The following sections are included in this chapter: ● Using an Internet service provider (ISP) ● Identifying wireless and network status icons ● Creating a wireless connection ● Using a WLAN ● Using Bluetooth wireless devices (select models only) ● Connecting to a wired network Your computer may support one or both of the following types of Internet access: ● Wireless—For mobile Internet access, you can use a wireless connection.
Using an Internet service provider (ISP) Before you can connect to the Internet, you must establish an ISP account. Contact a local ISP to purchase Internet service and a modem. The ISP can help set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and password to access the Internet. Record this information and store it in a safe place.
Using a WLAN A wireless connection connects the computer to Wi-Fi networks, or WLANs. A WLAN is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: When creating a wireless connection or allowing access to users in a network, you are prompted for the root password. Connecting to an existing WLAN 1. Be sure that the WLAN device is on.
Setting up a new WLAN Required equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider (ISP) ● A wireless router (purchased separately) (2) ● The wireless computer (3) The illustration below shows an example of a wireless network installation that is connected to the Internet. NOTE: Some cable modems include a built-in router. Check with your ISP to see if you need a separate router.
NOTE: HP recommends that you select WPA2, which is the most advanced of the three encryption protocols. The use of WEP encryption is not recommended, because it can be overcome with little effort. ● ● Wi-Fi Protected Access (WPA) and Wi-Fi Protected Access II (WPA2) use security standards to encrypt and decrypt data transmitted over the network. Both WPA and WPA2 dynamically generate a new key for every packet, and they also generate a different set of keys for each computer on the network.
Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers ● Phones ● Audio devices The strength of Bluetooth is in synchronizing information transfers between your computer and wireless devices.
2. Plug the other end of the cable into a network wall jack (2) or a router (not illustrated). WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem or telephone cable into the RJ-45 (network) jack.
4 Keyboard and pointing devices The following sections are included in this chapter: ● Using the keyboard ● Using the TouchPad Using the keyboard Using the action keys Action keys are customized actions that are assigned to specific keys at the top of the keyboard. The icons on the f1 through f12 keys represent the action key functions. To use an action key, press and hold this key to activate the assigned function. NOTE: The action key feature is enabled at the factory.
Icon Key Description f5 Opens the default Web browser. f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD. f7 Plays, pauses, or resumes an audio CD, a DVD, or a BD. f8 Plays the next track of an audio CD or the next section of a DVD or a BD. f9 Decreases speaker volume incrementally when you hold down this key. f10 Increases speaker volume incrementally when you hold down this key. f11 Mutes or restores speaker sound.
Using keypads The computer supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. Using an optional external numeric keypad Keys on most external numeric keypads function differently according to whether num lock is on or off. (Num lock is turned off at the factory.) For example: ● When num lock is on, most keypad keys type numbers. ● When num lock is off, most keypad keys function like the arrow, page up, or page down keys.
Using the TouchPad To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Use the left and right TouchPad buttons like the buttons on an external mouse. NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.
Using TouchPad gestures The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To turn the gestures on and off: 1. Select Computer > Control Center > TouchPad, and then click the Settings button. 2. Select the gesture that you want to turn on or off. 3. Click Apply, and then click OK. NOTE: The computer also supports additional TouchPad features.
Pinching/Zooming Pinching allows you to zoom in or out on images or text. ● Zoom in by placing two fingers together on the TouchPad, and then moving them apart. ● Zoom out by placing two fingers apart on the TouchPad, and then moving them together. NOTE: Pinching/zooming is enabled at the factory.
5 Multimedia The following sections are included in this chapter: ● Using the audio features ● Using the Webcam ● Using video devices Your computer may include the following: ● Integrated speakers ● Integrated microphones ● Integrated webcam ● Preinstalled multimedia software ● Multimedia buttons or keys Using the audio features Your computer enables you to use a variety of audio features: 28 ● Play music. ● Record sound. ● Download music from the Internet.
Adjusting the volume You can adjust the volume using the action keys. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices. NOTE: Volume can also be controlled through the operating system and some programs. Checking your audio functions To check the system sound on your computer, follow these steps: 1. Select Computer > Control Center. 2.
Using video devices Your computer has the following external video ports: ● VGA ● HDMI VGA The external monitor port, or VGA port, is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer. ▲ To connect a VGA display device, connect the device cable to the external monitor port. Press f4 to switch the image between the display devices connected to the computer. NOTE: Pressing f4 allows you to switch between settings.
If your external monitor is not detected after pressing f4, and you have an AMD graphics card, follow these steps: 1. Select Computer >More Applications > System > ATI Catalyst Control Center (as Superuser). 2. Enter your root password. 3. Select Display Manager from the right pane. 4. Click the Detect connected displays button. 5. Your display settings can be modified by clicking your monitor in the dialog box, and then selecting the Display properties tab or Multi-Display tab. 6.
HDMI The HDMI port connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased separately). One HDMI device can be connected to the HDMI port on the computer. The information displayed on the computer screen can be simultaneously displayed on the HDMI device. To connect a video or audio device to the HDMI port: 1.
6 Power management The following sections are included in this chapter: ● Shutting down the computer ● Setting power options ● Using battery power ● Using external AC power Shutting down the computer CAUTION: Unsaved information will be lost when the computer is shut down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer.
Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Suspend and Hibernation. When Suspend is initiated, the power lights blink and the screen clears. Your work is saved to memory, letting you exit the Suspend state faster than exiting Hibernation. If the computer is in the Suspend state for an extended period or if the battery reaches a critical battery level while in the Suspend state, the computer initiates Hibernation.
With the computer on, you can initiate Hibernation in any of the following ways: ● Briefly press the power button. ● Select Computer > Shutdown > Hibernate. ● Click the Power icon, located on the far right of the taskbar, and then click Hibernate. To exit Hibernation: ▲ Briefly press the power button. When the computer exits Hibernation, the power lights turn on and your work returns to the screen where you stopped working.
NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery life. For information on increasing or decreasing display brightness, refer to Keyboard and pointing devices on page 22. You can keep a battery in the computer or in storage, depending on how you work. Keeping the battery in the computer whenever the computer is plugged into AC power charges the battery and also protects your work in case of a power outage.
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer before removing the battery. 1. Slide the battery release latch (1) to release the battery, and then pivot the battery (2) upward. 2. Remove the battery (3) from the computer. Charging a battery WARNING! Do not charge the computer battery while you are onboard aircraft.
To prolong battery life and optimize the accuracy of battery charge displays, follow these recommendations: ● If you are charging a new battery, charge it fully before turning on the computer. NOTE: If the computer is on while the battery is charging, the battery meter in the notification area may show 100 percent charge before the battery is fully charged. ● Allow the battery to discharge below 5 percent of a full charge through normal use before charging it.
Resolving a low battery level Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Turn off the computer or initiate Hibernation. 2. Replace the discharged battery with a charged battery. 3. Turn on the computer. Resolving a low battery level when no power source is available ● Initiate Hibernation.
Calibrate a battery before using it if it has been stored for one month or more. Disposing of a used battery WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. Refer to the Regulatory, Safety and Environmental Notices for battery disposal information.
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: 1. Shut down the computer. 2. Remove the battery from the computer. 3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on the computer. ● If the power lights turn on, the AC adapter is functioning properly.
7 Drives The following sections are included in this chapter: ● Handling drives ● Replacing or upgrading the hard drive ● Using optical drives (select models only) Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply.
● If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective packaging and label the package “FRAGILE.” ● Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives.
6. 44 Disconnect the hard drive cable (1), and then lift the hard drive (2) out of the hard drive bay.
Installing a hard drive 1. Lower the hard drive (1) into the hard drive bay, and then connect the hard drive cable (2). 2. Align the tabs on the service door (1) with the notches on the computer. 3. Close the service door (2).
46 4. Tighten the service door screws (3). 5. Replace the battery. 6. Reconnect AC power and external devices to the computer. 7. Turn on the computer.
Using optical drives (select models only) Identifying the installed optical drive ▲ Select Computer > More Applications, and then select Audio & Video in the left pane. A list of all the devices installed in your computer, including your optical drive, is displayed. Inserting an optical disc 1. Turn on the computer. 2. Press the eject button (1) on the drive bezel to release the disc tray. 3. Pull out the tray (2). 4.
2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 3. Close the disc tray and place the disc in a protective case. When the disc tray fails to open 48 1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive. 2.
3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray and place the disc in a protective case.
8 External cards and devices The following sections are included in this chapter: ● Using Digital Media Slot cards ● Using a USB device ● Using optional external devices Using Digital Media Slot cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media-equipped cameras and PDAs as well as with other computers.
Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. To remove a digital card: 1. Open File Browser by selecting Computer > Nautilus. 2. Click the Eject icon next to the name of the digital card in the Places list on the left pane of File Browser. NOTE: You are prompted that it is safe to remove the hardware device. 3.
Connecting a USB device CAUTION: To prevent damage to a USB connector, use minimal force to connect a USB device. ▲ To connect a USB device to the computer, connect the USB cable for the device to the USB port. NOTE: When you connect a USB device, you may see a message in the notification area to let you know that the device is recognized by the system. Removing a USB device CAUTION: To prevent damage to a USB connector, do not pull on the cable to remove the USB device.
Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. 1. Connect the device to the computer. 2.
9 Memory modules The computer has two memory module slots. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic components.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 6. Insert the new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module. 7. Replace the service door (see Replacing or upgrading the hard drive on page 43). 8. Replace the battery. 9. Reconnect external power and external devices. 10. Turn on the computer.
10 Security The following sections are included in this chapter: ● Protecting the computer ● Using passwords ● Using firewall software ● Installing an optional security cable Protecting the computer NOTE: Security solutions are designed to act as deterrents, but they may not deter software attacks or prevent the computer from being mishandled or stolen. Security features provided with your computer can protect the computer, personal information, and data from a variety of risks.
Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in the operating system or in Setup Utility, which is preinstalled on the computer. NOTE: To reduce the risk of being locked out of the computer, record each password and store it in a secure place.
Managing an administrator password To set, change, or delete this password, follow these steps: 1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f10. 2. Use the arrow keys to select Security > Set Administrator Password, and then press enter. 3.
Entering a power-on password At the Enter Password prompt, type your password, and then press enter. After 3 unsuccessful attempts to enter the password, you must restart the computer and try again. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software.
Installing an optional security cable NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. NOTE: The security cable slot on your computer may look different from the illustration in this section. Refer to Getting to know your computer on page 4 for the location of the security cable slot on your computer. 1. Loop the security cable around a secured object. 2. Insert the key (1) into the cable lock (2). 3.
11 Backup and Recovery The following sections are included in this chapter: ● Performing a system recovery ● Backing up your information Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP factory image restore DVD, using an external DVD±RW optical drive. You can also create an HP factory restore image on a USB storage device. CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed.
Performing recovery using the restore DVD 1. If possible, back up all personal files. 2. Shut down the computer. 3. Be sure the restore DVD or USB device is connected to the computer. 4. Restart the computer. 5. Using the arrow keys, select Recovery, and then press enter. 6. Follow the on-screen instructions.
Backing up your information You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times: ● At regularly scheduled times ● Before the computer is repaired or restored ● Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings: 1.
12 Setup Utility (BIOS) and Advanced System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
● To select an item, press enter. ● To close a text box or return to the menu display, press esc. ● To display additional navigation and selection information while Setup Utility is open, press f1. Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc or by using Setup Utility. 1. Start Setup Utility. 2. If the system information is not displayed, use the arrow keys to select the Main menu. BIOS and other system information is displayed.
Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
13 MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled boot devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
Enabling boot devices in Setup Utility The computer will boot to a USB device or a NIC device only if the device has first been enabled in Setup Utility. To start Setup Utility and enable a USB device or a NIC device as a boot device, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Setup Utility. 3.
Considering boot order changes Before changing the boot order, note the following considerations: 72 ● When the computer restarts after the boot order has been changed, the computer attempts to start using the new boot order. ● If there is more than one type of boot device, the computer attempts to boot using the first device of each type of boot device (except for optical devices).
Choosing MultiBoot preferences You can use MultiBoot in the following ways: ● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Setup Utility. ● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu. ● To use MultiBoot Express to set variable boot orders.
Setting a MultiBoot Express prompt To start Setup Utility and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Setup Utility. 3. Use the arrow keys to select System Configuration > Boot Options, and then press enter. 4.
A Troubleshooting and support The following sections are included in this appendix: ● Troubleshooting ● Contacting customer support ● Labels Troubleshooting The following sections describe several common issues and solutions.
repeatedly, the image alternates among the computer display, one or more external displays, and simultaneous display on all devices. Software is functioning abnormally If the software is unresponsive or responds abnormally, restart the computer by selecting Computer > Shutdown > Restart. If you cannot restart the computer using this procedure, refer to the next section, The computer is on but not responding on page 76.
The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ● To enable or disable a wireless or wired network device, right-click the Network Connection icon in the notification area, at the far right of the taskbar. To enable devices, select the check box from the menu option. To disable the device, clear the check box. ● Be sure that the wireless device is turned on.
The process of burning a disc does not begin, or it stops before completion ● Be sure that all other programs are closed. ● Turn off Suspend mode and Hibernation. ● Be sure that you are using the right kind of disc for your drive. ● Be sure that the disc is inserted properly. ● Select a slower write speed and try again. ● If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: ● Serial number label—Provides important information, including the following: Component (1) Product name (2) Serial number (s/n) (3) Part number/Product number (p/n) (4) Warranty period (5) Model description Have this information available when you contact technical support. The serial number label is affixed inside the battery bay.
B Cleaning your computer ● Cleaning products ● Cleaning procedures Cleaning products Use the following products to safely clean and disinfect your computer: ● Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example: germicidal disposable wipes. These wipes come in a variety of brand names.
Cleaning procedures Follow the procedures in this section to safely clean your computer. WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is turned on: Turn off the computer. Disconnect external power. Disconnect all powered external devices. CAUTION: Do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components.
C Specifications The following sections are included in this appendix: 82 ● Input power ● Operating environment Appendix C Specifications
Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
Operating environment Factor Metric U.S.
D Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A AC adapter light 10 action keys decrease screen brightness 22 Help 22 identifying 8 increase screen brightness 22 next track 23 play, pause, resume 23 previous track 23 switch screen image 22 volume 29 volume down 23 volume mute 23 volume up 23 Web browser 23 wireless 23 administrator password creating 59 entering 59 managing 59 airport security devices 43 audio features 28 audio functions, checking 29 audio-in (microphone) jack, identifying 11 audio-out (headphone) jack, identifying 11 B backup 62
installing 45 removing 43 hard drive light 11 hard drive, identifying 14 HDMI port connecting 32 identifying 11 HDMI, configuring audio 32 headphone (audio-out) jack 11 Hibernation exiting 34 initiated during critical battery level 38 initiating 34 high-definition devices, connecting 32 hubs 51 I icons network 16 wired network 16 wireless 16 input power 83 integrated webcam light, identifying 13 internal microphone, identifying 13 Internet connection setup 18 issues, resolving 75 J jacks audio-in (microphon
S scrolling TouchPad gesture 26 security cable 61 security cable slot, identifying 10 security, wireless 18 serial number, computer 79 setup of WLAN 18 Setup Utility changing the language 66 displaying system information 67 enabling bootable devices 71 exiting 67 navigating 66 passwords set in 58 restoring default settings 67 selecting 66 setting boot order 73 setting MultiBoot Express prompt 74 starting 66 shutdown 33 slots security cable 10 speakers, identifying 9 storing battery 39 Suspend exiting 34 ini
