HP Pavilion dm3 Entertainment PC Maintenance and Service Guide Document Part Number: 572521-001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
© Copyright 2009 Hewlett-Packard Development Company, L.P. AMD Athlon, AMD Turion, and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
Contents 1 Product description 2 External component identification Top Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Front LED board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bluetooth module . . . . . . . . . . . . . . . . . . . . . . .
Performing a recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8–5 9 Connector pin assignments Audio-in (microphone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio-out (headphone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External monitor. . . . . . . . .
vii Maintenance and Service Guide
1 Product description Category Description Product name HP Pavilion dm3 Entertainment PC Intel® Core™2 Duo processors: Processors Systems with Intel processors Systems with AMD processors ■ SP9300 2.26-GHz processor, 6-MB L2 cache, 1066-MHz front side bus (FSB) ■ SU7300 1.3-GHz processor, 3-MB L2 cache, 800-MHz FSB Intel Pentium® SU4100 1.3-GHz processor, 2-MB L2 cache, 800-MHz FSB Intel Celeron® SU2300 1.2-GHz processor, 1-MB L2 cache, 800-MHz FSB AMD Turion™ Neo X2 Dual Core 1.
Product description Category Description Systems with Intel processors Systems with AMD processors Chipset Southbridge: Intel ICH-9M-SFF Enhanced GS45 ATI RS780MN based low power: Southbridge: SB710 low power Graphics nVidia GeForce 105M (N10M-LP) discrete graphics with Hypermemory support, 512 MB DDR3 (64 MB × 16 × 2) at 800-MHz Intel Unified Memory Allocation (UMA) graphics (Mobile Intel GMA X4500 HD) Integrated with shared video memory (dynamically allocated) ATI Mobility Radeon™ HD 4
Product description Systems with Intel processors Systems with AMD processors Supports 9.50-mm, 6.35-cm (2.
Product description Systems with Intel processors Systems with AMD processors 2 Altec/Lansing stereo speakers with enclosures Headphone jack Microphone jack Webcam Low-light VGA camera with fixed focus Modem No modem Ethernet Integrated 10/100 network interface card (NIC) Ethernet cable not included Wireless Integrated wireless local-area network (WLAN) options via Half-Mini Card. 2.4- & 5-GHz antennas in display enclosure Atheros wireless modules ■ 802.
Product description Systems with Intel processors Systems with AMD processors Digital Media Slot, supporting the following optional digital card formats: ■ MultiMediaCard (MMC) ■ MultiMediaCard Plus (MMCplus) ■ Secure Digital (SD) Memory Card ■ Secure Digital High Capacity (SDHC) Memory Card ■ Memory Stick (MS) ■ Memory Stick Pro (MSP) ■ xD-Picture Card (XD) (also types H and M) Ports ■ Audio-in (stereo microphone) ■ Audio-out (stereo headphone) ■ Hot Plug/Unplug and auto detector for correct out
Product description Category Description Operating system Preinstalled: ■ Windows® 7 Basic (32-bit) ■ Windows 7 Basic (64-bit) ■ Windows 7 Premium (32-bit) ■ Windows 7 Premium (64-bit) ■ Windows 7 Professional (32-bit) ■ Windows 7 Professional (64-bit) Microsoft® Office preinstalled on: Systems with Intel processors Systems with AMD processors ■ Windows 7 Home Basic (32-bit and 64-bit) ■ Windows 7 Home Premium (32-bit and 64-bit) ■ Windows 7 Professional (32-bit and 64-bit) Servicea
2 External component identification Top Components Pointing devices Item Component Description 1 TouchPad light ■ White: TouchPad is enabled. ■ Amber: TouchPad is disabled. 2 TouchPad* Moves the pointer and selects or activates items on the screen. 3 Left TouchPad button* Functions like the left button on an external mouse. 4 TouchPad on/off button Enables/disables the TouchPad. 5 TouchPad scroll zone Scrolls up or down.
External component identification Lights ✎ Your computer may look slightly different from the illustration in this section. 2–2 Item Component Description 1 Caps lock light On: Caps lock is on. 2 Mute light On: Computer sound is off. 3 Num lock light On: The embedded numeric keypad is enabled or num lock is on for an optional external numeric keypad.
External component identification Keys ✎ Your computer may look slightly different from the illustration in this section. Item Component Description 1 esc key Displays system information when pressed in combination with the fn key. 2 Action keys Execute frequently used system functions. 3 num lk key Enables/disables the embedded numeric keypad when pressed in combination with the fn key.
External component identification Front components 2–4 Item Component Description 1 Speakers (2) Produce sound. 2 Battery light ■ On: A battery is charging. ■ Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ■ Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged.
External component identification Right-side components Item Component Description 1 Power light ■ On: The computer is on. ■ Blinking: The computer is in the Sleep state. ■ Off: The computer is off or in Hibernation. 2 Power switch ■ When the computer is off, slide the switch to turn on the computer. ■ When the computer is on, slide the switch briefly to initiate Sleep. ■ When the computer is in the Sleep state, slide the switch briefly to exit Sleep.
External component identification Left-side components Item Component Description 1 Power connector Connects an AC adapter. 2 AC adapter light ■ On: The computer is connected to external power. ■ Off: The computer is not connected to external power. 3 RJ-45 (network) jack Connects a network cable. 4 External monitor port Connects an external VGA monitor or projector.
External component identification Bottom components Item Component Description 1 Subscriber identity module (SIM) slot (select models only) Located inside the battery bay. 2 Battery bay Holds the battery. 3 Battery release latch Releases the battery from the battery bay. 4 Vents (6) Enable airflow to cool internal components. computer fan starts up automatically to cool internal components ✎ The and prevent overheating.
External component identification Display components 2–8 Item Component Description 1 Internal microphone Records sound. 2 Webcam light On: The webcam is in use. 3 Webcam Records video and captures still photographs.
External component identification Wireless antennas ✎ Your computer may look slightly different from the illustration in this section. Item Component Description 1 WWAN antennas (2)*(select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWAN). 2 WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). *The antennas are not visible from the outside of the device.
External component identification Additional hardware components Item Component Description 1 Power cord* Connects the AC adapter. 2 AC adapter Converts AC power to DC power. 3 Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by region or country.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Description 1 Product name This is the product name affixed to the front of the computer. 2 Serial number (s/n) This is an alphanumeric identifier that is unique to each product. 3 Part number/Product number (p/n) This number provides specific information about the product’s hardware components.
Illustrated parts catalog Computer major components 3–2 Maintenance and Service Guide
Illustrated parts catalog Item Description Spare part number 1 13.3-in, LED, HD display assembly (includes 2 WLAN antenna transceivers and cables, nameplate, and logo): 13.3-in, LED, HD BrightView (1366x768) (Intel systems) 580664-001 13.3-in, LED, HD BrightView (1366x768) MA (AMD systems) 581177-001 13.3-in, HD BrightView (1366x768) WWAN (AMD systems) 591222-001 Display assembly internal components (not illustrated): 2 3 Display bezel 580666-001 Display hinges 580667-001 13.
Illustrated parts catalog Item Description 7 Heat sink UMA (AMD systems) 581186-001 Discrete (AMD systems) 581187-001 UMA (Intel systems) 580694-001 Discrete (AMD systems) 580695-001 8 USB board (with cable) 580700-001 9 RJ-45 connector cable 580843-001 - System board (includes embedded processor and replacement thermal) q 3–4 Spare part number AMD Athlon™ Neo Processor MV-40 (1.6-GHz, 512K L2 cache), UMA 581171-001 AMD Athlon™ Neo X2 Dual Core Processor L335 (1.
Illustrated parts catalog Item Description Spare part number pb Memory module compartment access cover 580691-001 a Hard drive Hard drive hardware kit 580683-001 Plastics kit Item Description Spare part number Plastics kit: 580691-001 1 Hard drive bay access cover 2 Memory module compartment access cover Maintenance and Service Guide 3–5
Illustrated parts catalog Cable kit Item Description Spare part number 1 Cable kit: 580843-001 Power DC cable RJ-45 cable Lid sensor cable LED board with cable 3–6 Maintenance and Service Guide
Illustrated parts catalog Mass storage devices Item Description 1 Hard drive (includes hard drive connector): Spare part number 250GB,INTERNAL, 5400RPM 580677-001 320GB,INTERNAL, 5400RPM 580678-001 500GB,INTERNAL, 5400RPM 580679-001 250GB,INTERNAL, 7200RPM 580680-001 320GB,INTERNAL, 7200RPM 580681-001 500GB,INTERNAL, 7200RPM 580682-001 160GB,INTERNAL, 7200RPM 581181-001 SSD 128GB (AMD systems) 581182-001 SSD 160GB (Intel systems) 582077-001 Maintenance and Service Guide 3–7
Illustrated parts catalog Miscellaneous parts Description Spare part number HP 65-W slim adapter 417220-001 Power cords: ■ For use in Argentina 490371-D01 ■ For use in Australia 490371-011 ■ For use in Brazil 490371-201 ■ For use in Denmark 490371-081 ■ For use in Europe, the Middle East, and Africa 490371-021 ■ For use in India 490371-D61 ■ For use in Israel 490371-BB1 ■ For use in Italy 490371-061 ■ For use in Japan 490371-291 ■ For use in South Africa 490371-AR1 ■ For use in Sout
Illustrated parts catalog Sequential part number listing Spare part number Description 417220-001 AC power adapter 490371-D01 Power cord for use in Argentina 490371-011 Power cord for use in Australia 490371-201 Power cord for use in Brazil 490371-081 Power cord for use in Denmark 490371-021 Power cord for use in Europe, the Middle East, and Africa 490371-D61 Power cord for use in India 490371-BB1 Power cord for use in Israel 490371-061 Power cord for use in Italy 490371-291 Power cord
Illustrated parts catalog Spare part number 3–10 Description 575926-171 Keyboard for use in Saudi Arabia 575926-201 Keyboard for use in Brazil 575926-221 Keyboard for use in the Czech Republic 575926-251 Keyboard for use in Russia 575926-281 Keyboard for use in Thailand 575926-291 Keyboard for use in Japan 575926-A41 Keyboard for use in Belgium 575926-AB1 Keyboard for use in Taiwan 575926-AD1 Keyboard for use in South Korea 575926-B31 Keyboard for use in the Netherlands 575926-BG1 K
Illustrated parts catalog Spare part number Description 581171-001 System board, MV40 FF 1.6G Neo UMA 581172-001 System board, L335 FF 1.6G Althon 512K L2 UMA 581173-001 System board, L625 FF 1.6G Turion 1M L2 UMA 581175-001 System board, L335 FF+ 1.6G Althon 581176-001 System board, L625 FF+ 1.6 Turion 581177-001 Display 13.
Illustrated parts catalog 3–12 Maintenance and Service Guide
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ■ Phillips P0 screwdriver ■ Tweezers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Removal and replacement procedures Drive handling Drives are fragile components that must be handled with care. To prevent damage to the computer, Ä CAUTION: damage to a drive, or loss of information, observe these precautions: ■ ■ ■ ■ ■ ■ ■ ■ ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Removal and replacement procedures The following table shows how humidity affects the electrostatic voltage levels generated by different activities. Ä CAUTION: A product can be degraded by as little as 700 V.
Removal and replacement procedures Workstation guidelines Follow these workstation grounding guidelines: ■ Cover the workstation with approved static-shielding material. ■ Use a wrist strap connected to a properly grounded work surface, and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
Removal and replacement procedures Component replacement procedures This chapter provides removal and replacement procedures. There are as many screws of different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
Removal and replacement procedures Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 580697-001. There are 4 rubber feet that attach to the base enclosure in the locations shown in the following illustration. Battery Description Spare part number Battery, 6-cell, 2.58-Ah (57-Wh) 580686-001 Before removing the battery, follow these steps: 1. Shut down the computer.
Removal and replacement procedures Install the battery by inserting it into the battery bay and pressing down on it until you hear a click.
Removal and replacement procedures SIM SIM is provided by the end user as a security measure for the WWAN module. The SIM should be removed, ✎ The placed into a static-dissipative container, and then replaced when the computer is reassembled. Before removing the SIM, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Removal and replacement procedures Hard drive ✎ The hard drive hardware spare part kit, 580683-001, includes a hard drive connector and hard drive bracket.
Removal and replacement procedures 4. Loosen the two Phillips PM2.0x4.0 screws 1 that secure the hard drive to the computer. 5. Grasp the Mylar tab 2 in the hard drive bay, and pull it to the left to disconnect the drive from the system. 6. Grasp the Mylar tab 3 on the hard drive and pull it up to remove the hard drive from the sytem. 7. If it is necessary to replace the hard drive bracket or connector, follow these steps: a. Remove the four Phillips PM3.0x4.
Removal and replacement procedures WWAN module Description Spare part number WWAN module with Gobi technology 531993-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures WLAN module Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer. 4.
Removal and replacement procedures 4. Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module. The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The white WLAN ✎ antenna cable is connected to the WLAN module “Aux” terminal. 5. Remove the two Phillips PM2.5x3.0 screws 2 that secure the WLAN module to the computer. (The WLAN module tilts up.) 6. Remove the WLAN module 3 by pulling it away from the slot at an angle.
Removal and replacement procedures Memory module Description Spare part number 1-GB memory module (800-MHz, DDR2) 580673-001 2-GB memory module (800-MHz, DDR2) 580674-001 4-GB memory module (800-MHz, DDR2) 580675-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures RTC battery Description Spare part number RTC battery 580845-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Keyboard ✎ The keyboard spare part kit includes a keyboard cable.
Removal and replacement procedures 3. Turn the computer right-side, up and open the display to a 90-degree angle. 4. Then position the computer so that the display is its base and the keyboard is in the upright position. 5. On the bottom of the computer, press in on the keyboard release tabs. 6. Return the computer to its upright position. 7. Lift the rear edge of the keyboard until it rests at an angle. 8. Slide the keyboard back until it rests on the switch cover and display.
Removal and replacement procedures 9. Carefully release the zero insertion force (ZIF) connector 1 to which the keyboard cable is attached, and then disconnect the keyboard cable 2 from the system board. Ä CAUTION: Take care when releasing the ZIF connector. The connector can be easily damaged if handled incorrectly. 10. Remove the keyboard. Reverse this procedure to install the keyboard.
Removal and replacement procedures Top cover ✎ The top cover spare part kit includes a palm rest, TouchPad and cable, and TouchPad button board and cable. Description Spare part number Top cover (AMD systems) 583925-001 Top cover (Intel systems) 580692-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Removal and replacement procedures 3. Turn the computer right-side up, and disconnect the following cables: ❏ Top cover cable 1 from the board ❏ Touch pad cable 2 from the board ❏ Bluetooth module cable 3 from the board 4. Remove the six Phillips PM2.5x6.0 screws from the sheet metal.
Removal and replacement procedures 5. Lift up on the front edge 1 of the top cover. 6. Pull up on the back edge 2 of the top cover to remove from the unit. Reverse this procedure to install the top cover.
Removal and replacement procedures Display assembly ✎ The display assembly spare part kit includes cables, nameplate, and logo. Description Spare part number 13.3-in, LED, HD BrightView (1366x768) display assembly (AMD systems) 581177-001 13.3-in, LED, HD BrightView (1366x768) display assembly, WWAN (AMD systems) 591222-001 13.3-in, LED, HD BrightView (1366x768) display assembly (Intel systems) 580664-001 Before removing the display assembly, follow these steps: 1. Shut down the computer.
Removal and replacement procedures Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 7. Release the hinges by removing the six Phillips PM2.5x5.0 screws 1 that secure it to the base enclosure. First remove the left hinge and then the right. the left side, one of the screws secures a display support strap.
Removal and replacement procedures b. Flex the inside edges of the top 1, the left and right sides 2, and the bottom 3 of the display bezel until the bezel disengages from the display enclosure. c. Remove the display bezel 4. 9. To remove the panel: a. Remove the following six screws: 1 Two Phillips 2.5×3.0 screws on top that secure the display panel to the display enclosure 2 Two Phillips 2.5×5.0 screws on top of each hinge 3 Two Phillips 2.5×4.0 screws on the bottom of each hinge 10.
Removal and replacement procedures 11. If it is necessary to replace the display hinges, slide them outward from the panel. 12. If it is necessary to replace the display panel cable: a. Turn the display panel upside down, with the bottom edge toward you. b. Release the adhesive support strip 1. c. Disconnect the display panel cable 2 from the connector on the back of the display panel. The display panel cable is available using the spare part number 580668-001.
Removal and replacement procedures 13. If it is necessary to replace the webcam, which is spared as 580669-001 and includes the cable: a. Place the panel enclosure flat on the table with the webcam furthest away from you. b. Loosen the webcam 1 up by pulling on it to break the adhesive bond and pull up. c. Disconnect the camera module 2 from the camera cable. Reverse the procedure to install the webcam module.
Removal and replacement procedures 14. If it is necessary to replace the wireless antennas: a. Remove the hinge covers from the enclosure by removing the two silver broadhead Phillips 2.0×3.0 screws 1 and the two black broadhead Phillips 2.0×3.0 screws 2. b. Lift up on the hinge covers 3. c. Remove the WLAN 1 and the WWAN 2 antennas from the enclosure. Reverse this procedure to install the wireless antennas.
Removal and replacement procedures Speakers Description Spare part number Speakers (include cables) 580699-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Front LED board Description Spare part number Front LED board with cable (part of cables kit) 580843-001 Before removing the front LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures USB board Description Spare part number USB board (includes cable) 580700-001 Before removing the USB/power switch board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Fan Description Spare part number Fan 580696-001 Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
Removal and replacement procedures Bluetooth module Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is ✎ The available as spare part number 580702-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Removal and replacement procedures System board ✎ The system board spare part kit includes replacement thermal material and an embedded processor. Description Spare part number AMD Athlon™ Neo Processor MV-40 (1.6-GHz, 512K L2 cache), UMA 581171-001 AMD Athlon™ Neo X2 Dual Core Processor L335 (1.6-GHz, 512K L2 cache), UMA 581172-001 AMD Turion™ Neo X2 Dual Core Processor L625(1.6-GHz, 1M L2 cache), UMA 581173-001 AMD Athlon™ Neo X2 Dual Core Processor L335 (1.
Removal and replacement procedures Remove the system board: 1. Disconnect the RJ-45 connector 1 from the enclosure. 2. Disconnect the power connector 2 from the enclosure. 3. Remove the five Phillips 2.5×4.0 screws that secure the system board to the base enclosure. 4. Lift up 1 on the right side of the system board, and then pull it to the right 2 to remove the system board from the base enclosure. Reverse this procedure to install the system board.
Removal and replacement procedures Power and RJ-45 cable ✎ The power and RJ-45 cables are included in the Cable Kit, spare part number 580843-001. Before removing the power and RJ-45 cables, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Removal and replacement procedures Heat sink processor is soldered onto the system board. Thermal grease has been applied between the heat sink and the ✎ The processor, chipset, and graphics chipset. Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory 581187-001 Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory 581186-001 Before removing the heat sink, follow these steps: 1.
5 Setup Utility (BIOS) Starting the Setup Utility The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start the Setup Utility: ■ Open the Setup Utility by turning on or restarting the computer.
Setup Utility (BIOS) Navigating and selecting in Computer Setup Because the Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, use the keys. ■ To choose an item in a list or to toggle a field, for example and Enable/Disable field, use either the arrow keys or f5 or f6. ■ To select an item, press enter ■ To close a text box or return to the menu display, press esc.
Setup Utility (BIOS) Exiting the Setup Utility You can exit the Setup Utility with or without saving changes. ■ To exit the Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press, esc to return to the menu display. then use the arrow keys to select Exit > Exit Saving Changes, then press enter.
Setup Utility (BIOS) Setup Utility menus The menu tables in this section provide an overview of the Setup Utility options. ✎ Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select To do this System Information ■ View and change the system time and date. ■ View identification information for the computer. ■ View specification information for the processor, memory size, system BIOS, and keyboard controller version.
Setup Utility (BIOS) System Configuration menu Select To do this Language Support Change the Setup Utility language. Button Sound (select models only) Enable/disable the capacitive button tapping sound.k Virtualization Technology (select models only) Enable/disable the processor Virtualization Technology. Processor C6 State (select models only) Enable/disable the processor C6 sleep state. LAN Power Saving (select models only) Enable/disable LAN Power Saving.
Setup Utility (BIOS) 5–6 Maintenance and Service Guide
6 Specifications Computer specifications Metric U.S. Length 23.0 cm 9.06 in Width 32.6 cm 12.83 in Height (front to back) 2.29 to 2.99 cm 0.90 to 1.18 in Weight 1.9 kg 4.19 lbs Dimensions Input power Operating voltage 16.5 V dc @ 3.5 A - 65 W Operating current 3.5 A or 4.
Specifications 13.3-in LED HD display specifications Metric U.S. Height 17.8 cm 7.0 in Width 28.4 cm 11.2 in Diagonal 33.6 cm 13.3 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution 6–2 Pitch 0.279 × 0.279 mm Format 1366 × 768 or 1280 × 720 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 4.
Specifications Hard drive specifications 500-GB* 320-GB* 250-GB* 160-GB* Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 101 g 101 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA security ATA security Single track 1.0 ms 1.5 ms 2.0 ms 2.0 ms Average 14.0 ms 12.0 ms 12.0 ms 12.0 ms Maximum 22.0 ms 22.0 ms 22.0 ms 22.
Specifications Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: BD-ROM, BD-ROM-DL, BD-R, BD-R-DL, BD-RE, BD-RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD-R, DVD-R-DL, DVD-RW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT DVD-RAM (Ver.2), DVD+R, DVD-R, CD-R, and CD-ROM Access time BD DVD Random < 230 ms < 180 ms Cache buffer 4.
Specifications DVD±RW and CD-RW SuperMulti Double-Layer Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, and DVD-RAM CD-R, CD-RW, DVD+R, DVD+RW, DVD-R, DVD-RW, and DVD-RAM Access time CD DVD Random < 175 ms < 230 ms Cache buffer 2.
Specifications DVD-ROM Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CDR, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM CD-R and CD-RW Access time CD DVD Random < 110 ms < 130 ms Cache buffer 2 MB Data transfer rate 6–6 24X CD-ROM 3,600 KB/sec 8X DVD 10,800 KB/sec 24X CD-R 3,600
Specifications System DMA specifications Hardware DMA System function DMA0 Not applicable DMA1* Not applicable DMA2* Not applicable DMA3 Not applicable DMA4 Direct memory access controller DMA5* Not applicable DMA6 Not assigned DMA7 Not assigned *ExpressCard controller can use DMA 1, 2, or 5.
Specifications System interrupt specifications Hardware IRQ System function IRQ0 System timer IRQ1 Standard 101-/102-key or Microsoft natural keyboard IRQ8 System CMOS/real-time clock IRQ12 Synaptics PS/2 TouchPad IRQ13 Numeric data processor IRQ16 Intel ICH9 family USB universal host controller 2937 Mobile Intel 4 Series express chipset family IRQ17* High-definition audio controller Intel ICH9 family USB universal host controller 2938 Marvell Yukon 88E8072 PCIE-gigabit Ethernet controller
Specifications System I/O address specifications I/O address (hex) System function (shipping configuration) 000–01F DMA controller 020–021 Program interrupt controller 024–025 Program interrupt controller 028–029 Program interrupt controller 02C–03D Program interrupt controller 02E–02F Motherboard resources 030–031 Program interrupt controller 034–035 Program interrupt controller 038–039 Program interrupt controller 03C–03D Program interrupt controller 040–043 System timer 04E–04F
Specifications 6–10 I/O address (hex) System function (shipping configuration) 0C0–0DF Direct memory access controller 0F0–0F0 Numeric data processor 0200–027F Motherboard resources 3B0–3BB Mobile Intel 4 Series express chipset family 3C0–3DF Mobile Intel 4 Series express chipset family 400–47F Motherboard resources 4D0–4D1 Programmable interrupt controller 500–57F Motherboard resources 1000–1003 Motherboard resources 1010–101F Motherboard resources 2000–20FF Marvell Yukon 88E8072 P
7 Screw listing This chapter provides specification and reference information for the screws used in the computer. The screws listed in this chapter are available in the Screw Kit, spare part number 580698-001. Phillips PM2.0×3.0 screw Color Quantity Length Thread Head diameter Silver 1 3.0 mm 2.0 mm 5.
Screw listing Phillips PM2.0×3.0 broadhead screw Color Quantity Length Thread Head diameter Silver and Black 2 silver and 2 black 3.0 mm 2.0 mm 7.
Screw listing Phillips PM2.0×4.0 screw Color Quantity Length Thread Head diameter Black 8 4.0 mm 2.0 mm 5.
Screw listing Where used: One screw that secures the Bluetooth module to the top cover 7–4 Maintenance and Service Guide
Screw listing Phillips PM2.0×6.0 screw Color Quantity Length Thread Head diameter Silver 3 6.0 mm 2.0 mm 5.
Screw listing Phillips PM2.5×3.0 screw Color Quantity Length Thread Head diameter Black 6 3.0 mm 2.5 mm 5.
Screw listing Where used: Two screws that secure the display panel to the display enclosure Maintenance and Service Guide 7–7
Screw listing Phillips PM2.5×4.0 screw Color Quantity Length Thread Head diameter Black 12 4.0 mm 2.5 mm 5.
Screw listing Where used: Two screws that secure the power LED to the base enclosure Where used: One screw that secures the USB board to the base enclosure Where used: Five screws that secure the system board to the base enclosure Maintenance and Service Guide 7–9
Screw listing Phillips PM2.5×5.0 screw Color Quantity Length Thread Head diameter Black 10 5.0 mm 2.5 mm 5.
Screw listing Where used: Two screws that secure the display panel to the display enclosure Maintenance and Service Guide 7–11
Screw listing Phillips PM2.5×6.0 screw Color Quantity Length Thread Head diameter Black 2 6.0 mm 2.5 mm 5.
8 Backup and recovery Backup and recovery Overview .Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Backup and recovery Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience a serious system failure or instability. Create these discs after setting up the computer for the first time. Handle these discs carefully and keep them in a safe place. The software allows the creation of only one set of recovery discs.
Backup and recovery Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ■ On a regular scheduled basis. ✎ Set reminders to back up your information periodically.
Backup and recovery Using Windows Backup and Restore To create a backup using Windows Backup and Restore Center, follow these steps: sure that the computer is connected to AC power before you start the backup process. ✎ Be The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore Center. 2. Follow the on-screen instructions to set up and create a backup.
Backup and recovery Create a system restore point 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Under Protection settings, select the disk for which you want to create a restore point. 5. Click Create. 6. Follow the on-screen instructions.
Backup and recovery Recovering using the dedicated recovery partition with an SSD may not have a recovery partition. If the computer does not have a recovery partition, ✎ Computers you will not be able to recover using this procedure. Recovery discs have been included for computers that do not have a partition. Use these discs to recover your operating system and software. On some models, you can perform a recovery from the partition on the hard drive from either the Start button or f11.
9 Connector pin assignments Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio-out (headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Maintenance and Service Guide 9–1
Connector pin assignments External monitor 9–2 Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock Maintenance and Service Guide
Connector pin assignments HDMI Pin Signal 1 TMDS data 2+ 2 TMDS data 2 shield 3 TMDS data 2- 4 TMDS data 1+ 5 TMDS data 1 shield 6 TMDS data 1- 7 TMDS data 0+ 8 TMDS data 0 shield 9 TMDS data 0- 10 TMDS clock+ 11 TMDS clock shield 12 TMDS clock- 13 CEC 14 No connect 15 DDC clock 16 DDC data 17 Ground 18 +5V power 19 Hot plug detect Maintenance and Service Guide 9–3
Connector pin assignments RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Universal Serial Bus 9–4 Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground Maintenance and Service Guide
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China CCC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United Sta
11 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display Å WARNING: The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Ä CAUTION: The procedures in this chapter can result in damage to display components.
Recycling Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3.
Recycling 4. If installed, disconnect all display panel cables 1 from the display inverter and remove the inverter 2. ✎ Some systems may not have a backlight assembly to remove. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel.
Recycling 9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover 2 and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel.
Recycling 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame.
Recycling 19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A C AC adapter, spare part numbers 3–8 action keys 2–3 antennas disconnecting 4–11, 4–13 locations 2–9 audio, product description 1–4 audio-in (microphone) jack connector pinout 9–1 location 2–6 audio-out (headphone) jack connector pinout 9–1 location 2–6 cable kit, spare part numbers 3–6 cables, service considerations 4–1 caps lock light 2–2 chipset, product description 1–2 components bottom 2–7 buttons 2–9 display 2–1 fingerprint reader 2–9 front 2–4 left-side 2–6 lights 2–2 pointing device 2–1 r
D G Diagnostics menu 5–5 Digital Media slot 2–6 diskette drive, product description 1–3 display connector 2–6 port 2–6 display assembly removal 4–22 spare part numbers 3–3, 4–22 display bezel removal 4–23 spare part numbers 3–3 display components illustrated 2–1 recycling 11–1 display hinges removal 4–25 spare part numbers 3–3 display panel 3–3 product description 1–2 display panel cable removal 4–25 spare part numbers 4–25 drive, lights 2–4 drives, boot order 5–5 DVD±RW and CD-RW SuperMulti Double-Layer
L P language, changing in Computer Setup 5–5 left-side components 2–6 lights AC adapter 2–6 battery 2–4 caps lock 2–2 drive 2–4 mute 2–2 num lock 2–2 power 2–5 TouchPad 2–1 webcam 2–8 wireless 2–5 packing guidelines 4–3 passwords 5–4 plastic parts 4–1 pointing device components 2–1 illustrated 2–1 product description 1–5 ports display 2–6 product description 1–5 USB 2–5, 2–6 power cable removal 4–35 spare part numbers 3–6 power connector 2–6 removal 4–34 power cord set requirements 10–1 spare part number
R recovery, system 8–1 recycling battery 11–1 display components 11–1 removal/replacement preliminaries 4–1 procedures 4–5 restoring factory settings 5–2 right-side components 2–5 RJ-45 (LAN) jack connector pinout 9–4 location 2–6 spare part numbers 3–6 RTC battery removal 4–15 spare part number 4–15 Rubber Feet Kit, spare part number 4–6 S Screw Kit, spare part number 3–8 screw listing 7–1 security cable slot 2–5 Security menu 5–4 security, product description 1–5 service considerations 4–1 serviceability
