User Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Starting right ................................................................................................................................................... 1 Best practices ....................................................................................................................................... 1 Fun things to do .................................................................................................................................... 1 More HP resources ...
Connecting to a WLAN ...................................................................................... 22 Using Bluetooth wireless devices (select models only) ..................................................... 22 Connecting to a local area network (LAN) .......................................................................................... 23 4 Enjoying entertainment features .................................................................................................................
Initiating and exiting Sleep ................................................................................................. 42 Initiating and exiting Hibernation ........................................................................................ 43 Setting password protection on wakeup ............................................................................ 43 Using the power meter ...................................................................................................................
9 Securing your computer and information .................................................................................................. 64 Locating your security software .......................................................................................................... 65 Using passwords ................................................................................................................................ 65 Setting Windows passwords .....................................................
Restoring to a previous system restore point .................................................................... 78 Restoring specific files ....................................................................................................... 78 Restoring specific files using Windows Backup and Restore ............................ 78 Recovering the original system using HP Recovery Manager ........................................... 78 What you need to know ...............................................
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1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. To get the most out of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to go to get more HP resources. Best practices To protect your smart investment, after you set up and register the computer, we recommend the following steps: ● If you haven’t already done so, connect to a wired or wireless network.
More HP resources You have already used Setup Instructions to turn on the computer and locate this guide. For product details, how-to information, and more, use this table. Resource Contents Setup Instructions ● Overview of computer setup and features. Help and Support ● A broad range of how-to information and troubleshooting tips. Safety & Comfort Guide ● Proper workstation setup. To access this guide, select Start > Help and Support > User Guides, or go to http://www.hp.com/ ergo.
2 Getting to know your computer Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs.
Right side Component Description (1) Optical drive Reads and writes (select models only) to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
Component (8) Description AC adapter light ● White: The AC adapter is connected and the battery is charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is using DC power. (9) Power connector Connects an AC adapter. (10) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Left side Component (1) Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (2) External monitor port Connects an external VGA monitor or projector. (3) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio device.
Rear Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Display Refer to the illustration that most closely matches your computer. Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) HP TrueVision HD Webcam Records video, captures still photographs, allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam.
Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Record sound. (3) HP TrueVision HD Webcam Records video, captures still photographs, allows you to video conference and chat online using streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam (4) Webcam light On: The webcam is in use.
Top TouchPad Component 10 Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Lights Component (1) Description Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel® Rapid Start Technology feature is enabled at the factory.
Buttons, speakers, and fingerprint reader (select models only) Refer to the illustration that most closely matches your computer. Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the esc key or the b key. (3) Windows logo key Displays the Windows Start menu. (4) b key Enables or disables Beats Audio when pressed in combination with the fn key. Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound.
Component (7) Description num lock key Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on (8) Integrated numeric keypad Set at the factory to function like an external numeric keypad.
Bottom Component Description (1) Battery bay Holds the battery. (2) Battery release latch Releases the battery from the battery bay and opens the service door. (3) Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (4) Integrated subwoofer Provides superior bass sound.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations. ● Serial number label—Provides important information, including the following: Component (1) Product name (2) Serial number (3) Product part number (4) Warranty period (5) Model description Have this information available when you contact technical support.
3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Wireless technology transfers data across radio waves instead of wires.
Using the wireless button The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is on (white) when you turn on the computer. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, at least one wireless device is on.
Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably. ● A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can accommodate a large number of computers and accessories and can separate critical network functions.
Setting up a WLAN To set up a WLAN and connect to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) ● A wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have.
Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off. 2. Click the network status icon in the notification area, at the far right of the taskbar. 3. Select your WLAN from the list. 4. Click Connect.
Connecting to a local area network (LAN) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. Connecting to a LAN requires an 8-pin, RJ-45 network cable. To connect the network cable, follow these steps: 1. Plug the network cable into the network jack (1) on the computer. 2. Plug the other end of the network cable into a network wall jack (2) or router.
4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices, like speakers, headphones, monitor, projector, TV, and, on select models, high-definition devices. Here are some of the entertainment features on your computer.
Component Description (3) Webcam light On: The webcam is in use. (4) Speakers (4) Produce sound. (5) USB 2.0 ports (2) Connect optional USB devices. For details about different types of USB ports, see Using a USB device on page 49. (6) USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced USB power performance. (7) Optical drive Reads and writes (select models only) to an optical disc. (8) Integrated subwoofer Provides superior bass sound.
To start the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. For details about using the webcam, select Start > Help and Support. Using audio On your HP computer, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.
Connecting headphones You can connect wired headphones to the headphone jack on the computer. To connect wireless headphones or speakers to your computer, follow the device manufacturer's instructions. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. Connecting a microphone To record audio, connect a microphone to the microphone jack on the computer.
Checking the sound To check the audio functions on your computer, follow these steps: 1. Select Start > Control Panel > Hardware and Sound > Sound. 2. When the Sound window opens, click the Sounds tab. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. You should hear sound through the speakers or through connected headphones. To check the recording functions on your computer, follow these steps: 1.
Connecting a VGA monitor or projector To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. To connect a monitor or projector: 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2. Press f4 to alternate the screen image between 3 display states: ● View the screen image on the computer. ● View the screen image on the external device (monitor or projector).
Connecting an HDMI TV or monitor To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions. To connect an HDMI device to your computer, you need an HDMI cable, sold separately. To connect a high-definition TV or monitor to your computer: 1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. Connect the other end of the cable to the high-definition TV or monitor. 3.
Configuring audio settings (with HDMI TV) HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps: 1. Right-click the Speaker icon in the notification area, at the far right of the taskbar, and then click Playback devices. 2. On the Playback tab, click Digital Output Device (HDMI). 3. Click Set Default, and then click OK.
5 Using the keyboard and pointing devices Your computer allows easy on-screen navigation. In addition to the keyboard, a TouchPad allows you to perform on-screen functions. Your computer may also have an integrated numeric keypad. Select models also have special action keys or hot key functions to perform routine tasks simply.
Using the keyboard The keyboard allows you to type and the action keys and hot keys allow you to perform specific functions. For more details about the keyboard keys, see Keys on page 14. NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section. Using ALT GR key combinations Some countries have keyboards with an ALT GR key that is used for special key combinations.
Icon Key Description f5 Turns the radiance backlight keyboard feature off or on. NOTE: f6 Plays the previous track of an audio CD or the previous section of a DVD or a BD. f7 Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. f8 Plays the next track of an audio CD or the next section of a DVD or a BD. f9 Decreases speaker volume incrementally as long as you hold down the key. f10 Increases speaker volume incrementally as long as you hold down the key.
Using the hot keys A hot key is a combination of the fn key and either the esc key or the b key. To use a hot key: ▲ Briefly press the fn key, and then briefly press the second key of the combination. Function Hot key Description Display system information. fn+esc Displays information about system hardware components and the system BIOS version number. Control the bass settings. fn+b Enables or disables the Beats Audio bass settings.
Using the TouchPad Component (1) Description TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad on/off button Turns the TouchPad on or off. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse.
Navigating To move the on-screen pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse.
Using TouchPad gestures The TouchPad supports a variety of gestures that let your fingers swipe, pinch, and rotate to manipulate items on the desktop. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: 1. Select Start > Control Panel > Hardware and Sound > Synaptics TouchPad. 2. Click a gesture to activate the demonstration. To turn the gestures off or on: 38 1.
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. Pinching/Zooming Pinching allows you to zoom in or out on images or text. ● Zoom in by placing two fingers together on the TouchPad, and then moving them apart.
Rotating Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in the TouchPad zone. Move the right forefinger around the anchored finger in a sweeping motion, moving from 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12 o’clock. NOTE: Rotating is disabled at the factory by default. Flicking Flicking allows you to navigate through screens or quickly scroll through documents.
6 Managing power Your computer can operate on either battery power or external power. When the computer is only running on battery power and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation.
Using Sleep or Hibernation Microsoft Windows has two power-saving states, Sleep and Hibernation. NOTE: For select models, the Intel Rapid Start Technology (RST) feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. Rapid Start Technology manages your power-saving options as follows: ● Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press any key, activate the TouchPad, or press the power button briefly.
● Press a key on the keyboard. ● Tap or swipe the TouchPad. When the computer exits Sleep, the power lights turn on and the computer displays the screen as it was when you stopped working. NOTE: If you have set the computer to require a password on wakeup, you must enter your Windows password before the computer redisplays your work.
Using the power meter The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the pointer over the Power Meter icon, at the far right of the taskbar. ● To access Power Options, or to change the power plan, click the Power Meter icon and select an item from the list. Different power meter icons indicate whether the computer is running on battery or external power.
Running on battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power and the display brightness decreases to conserve battery life. The battery in the computer slowly discharges when the computer is off and unplugged from external power. Computer battery life varies, depending on power management settings, programs running on the computer, display brightness, external devices connected to the computer, and other factors.
Conserving battery power Use the following tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Remove the battery from the computer when it is not being used or charged. ● Turn off wireless devices when you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port.
Disposing of a user-replaceable battery WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access this guide, select Start > Help and Support > User Guides.
Using HP CoolSense (select models only) HP CoolSense automatically detects when the computer is not in a stationary position and adjusts performance and fan settings to keep the surface temperature of your computer at the optimum level of comfort. When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer may be higher than it would be with HP CoolSense on.
7 Managing and sharing information Drives are digital storage devices or solid-state drives that help you store, manage, share, and access information. Your computer has an internal hard drive that stores your computer's software, operating system, as well as providing storage for all of your personal files. Some computers also have a built-in optical drive that allows you to read or write to a CD, DVD, or (on select models) Bluray Disc (BD), to play and record audio and video.
▲ Connect the USB cable for the device to the USB port. NOTE: The USB port on your computer may look slightly different from the illustration in this section. A sound indicates that the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer. Removing a USB device CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove the USB device.
Inserting and removing digital storage cards To insert a digital storage card: CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert a digital card. 1. Hold the card label-side up, with the connectors facing the computer. 2. Insert the card into the digital storage slot, and then press in on the card until it is firmly seated. A sound indicates that the device has been detected, and a menu of options displays.
Using optical drives An optical disc drive uses laser light to read or store large amounts of information. Some drives can only read information, but others can also write (burn) information onto a blank disc. Use these tips for best performance of your optical drive: ● When the battery is the only source of power, be sure the battery is sufficiently charged before writing to media. ● Do not type on the keyboard or move the computer while an optical drive is writing to a disc.
such a BD movie release is inserted in the drive. Follow the on-screen instructions to install the update. ● If lines appear on the display when viewing a BD, they may be caused by interference from the wireless network. To resolve the issue, close any open applications and turn off your wireless feature. Inserting an optical disc 1. Turn on the computer. 2. Press the release button (1) on the drive bezel to release the disc tray. 3. Pull out the tray (2). 4.
Removing an optical disc 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. 3. Close the disc tray and place the disc in a protective case.
8 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter provides information about improving the performance of your computer by running tools such as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for travelling with your computer.
● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write process is sensitive to vibration. ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Replacing a hard drive CAUTION: Drives are fragile computer components that must be handled with care.
4. Slide the hard drive tab (3) to the left, and then lift the hard drive out of the hard drive bay. NOTE: After removing the hard drive from the computer, you must remove the hard drive bracket to access the hard drive itself. 5. Remove the 2 screws (1) from the hard drive bracket. 6. Remove the hard drive bracket (2) from the hard drive. 7. Disconnect the hard drive cable (3) from the hard drive. To install a hard drive, reverse this procedure.
Using HP 3D DriveGuard HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary.
Adding or replacing memory modules Adding memory can help improve your computer's performance. Your computer is like your physical work area. The hard drive is the filing cabinet where you store your work and the memory is the desk where you work. When your memory isn’t big enough to hold all your work easily, like a desk overflowing with work, your productivity slows down. A great solution to improve performance is to expand the amount of memory you have in your computer.
b. Grasp the edge of the memory module (2), and then gently pull the module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 8. Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. a.
9. Replace the service door. 10. Replace the battery. 11. Turn the computer right-side up, and then reconnect external power and external devices. 12. Turn on the computer.
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Updates can resolve issues and bring new features and options to your computer. Technology is always changing, and updating programs and drivers allows your computer to run the latest technology available. For example, older graphics components might not work well with the most recent gaming software.
Traveling with or shipping your computer If you have to travel with or ship your computer, here are some tips to keep in mind to keep your equipment safe. ● Prepare the computer for traveling or shipping: ◦ Back up your information to an external drive. ◦ Remove all discs and all external media cards, such as digital storage cards, from the computer. ◦ Turn off, and then disconnect all external devices. ◦ Remove any media from the drive before removing the drive from a drive bay.
9 Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
Locating your security software HP Security Assistant (select models only) provides a starting location for quick access to a collection of security software applications that are organized by task. Instead of searching for each application through the Start menu and Control Panel, HP Security Assistant allows you to access the applications for the following security tasks: ● Setting up Internet and antivirus security. ● Backing up and recovering files.
Setting Windows passwords Password Function User password Protects access to a Windows user account. You may also set up your computer to require the user password to exit Sleep or Hibernation. See Setting password protection on wakeup on page 43 for more information. Administrator password Protects administrator-level access to computer contents. NOTE: This password cannot be used to access Setup Utility (BIOS) contents.
Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. In order to use the fingerprint reader, you must set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software. For the location of the fingerprint reader on your computer, see Getting to know your computer on page 3.
Using Internet security software When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date.
Installing software updates HP, Microsoft Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. For more information, see Updating programs and drivers on page 62. Installing Windows security updates Updates to the operating system and other software may have become available after the computer left the factory. Microsoft sends out alerts regarding critical updates.
Securing your wireless network When you set up your wireless network, always enable security features. For more information, see Protecting your WLAN on page 21. Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see Backing up, restoring, and recovering on page 74.
10 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup Utility (BIOS), follow these steps: 1.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main. 3.
4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1.
11 Backing up, restoring, and recovering Your computer includes tools provided by the operating system and HP to help you safeguard your information and retrieve it if ever needed. Creating backups 1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer. 2. As you add hardware and software programs, create system restore points. 3. As you add photos, video, music, and other personal files, create a backup of your system and personal information.
What you need to know ● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the flash drive or the number of blank DVD discs that will be required. Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive.
What you need to know ● If you restore to a restore point and then change your mind, you can undo the restoration. ● You should create system restore points: ● ◦ Before you add or change software or hardware ◦ Periodically, whenever the computer is running normally System Restore also saves shadow copies of files that have been changed since the last restore point was created. For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1.
What you need to know ● You can back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for the backup. Depending on files sizes, it may take more than an hour. ● Verify the amount of free space on your backup storage device before you back up. ● You should back up: ◦ Before adding or changing software or hardware. ◦ Before the computer is repaired or restored.
Restore and recovery Restoring to a previous system restore point Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the computer to a previous system restore point (created at an earlier date and time). To restore to a previous system restore point, when the computer was running correctly: 1.
● If the recovery media do not work, you can obtain recovery discs for your system from the HP website. ● The Minimized Image Recovery option is recommended for advanced users only. All hardwarerelated drivers and software are re-installed, but other software applications are not. Do not interrupt the process until it is complete, otherwise the recovery will fail.
Changing the computer boot order To change the boot order for recovery discs: 1. Restart the computer. 2. Press esc while the computer is restarting, and then press f9 for boot options. 3. Select Internal CD/DVD ROM Drive from the boot options window. To change the boot order for a recovery flash drive: 80 1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4.
12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
Operating environment Factor Metric U.S.
13 Troubleshooting and support ● Troubleshooting ● Contacting customer support 83
Troubleshooting Disc drive problems If the disc tray fails to open normally, follow these steps: 1. Insert the end of a paper clip into the release access (1) in the front bezel of the drive. 2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops. 3. Remove the disc (3) from the tray by gently pressing down on the spindle while lifting the outer edges of the disc. Hold the disc by the edges and avoid touching the flat surfaces.
Cannot connect to a WLAN If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and properly installed on your computer. 1. If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key to turn the wireless device on. 2. Then try connecting to the WLAN again. If you are still unable to connect, follow the steps below. 1. Select Start > Control Panel > System and Security. 2. In the System area, click Device Manager. 3.
Current network security codes are unavailable If you are prompted for a security code (or network key) or a name (SSID) when connecting to a WLAN, the network is protected by security. You must have the current codes to make a connection on a secure network. The SSID and security code are alphanumeric codes that you enter into your computer to identify your computer to the network.
Cannot connect to the wireless router If you are trying to connect to the wireless router and are unsuccessful, reset the wireless router by removing power from the router for 10 to 15 seconds. If the computer still cannot make a connection to a WLAN, restart the wireless router. For details, see the router manufacturer's instructions.
Power management problems Some possible causes for power management problems include the following: ● Low battery levels ● AC adapter problems Resolving a low battery level Resolving a low battery level when external power is available ● Connect an AC adapter. ● Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from HP. Resolving a low battery level when no power source is available ● Initiate Hibernation.
3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly. ● If the power lights remain off, check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to make sure the connections are secure. ● If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced.
Contacting customer support If the information provided in this user guide or in Help and Support does not answer your questions, you can contact HP Customer Support at http://www.hp.com/go/contactHP. NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Here you can: ● Chat online with an HP technician. NOTE: When technical support chat is not available in a particular language, it is available in English.
14 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A AC adapter 5 action keys decrease screen brightness 33 Help and Support 33 identifying 14 increase screen brightness 33 next track or section 34 play, pause, resume 34 previous track or section 34 radiance backlight keyboard 34 switch screen image 33 volume down 34 volume mute 34 volume up 34 wireless 34 airport security devices 55 antivirus software, using 68 audio functions, checking 28 audio-in (microphone) jack 6 audio-out (headphone) jack 6 B b key, identifying 14, 25 backing up software and i
HDMI configuring audio 31 HDMI port, connecting 30 HDMI port, identifying 6, 25 Hibernation exiting 43 initiated during critical battery level 46 initiating 43 high-definition devices, connecting 30, 31 hot keys bass settings 35 description 35 display system information 35 using 35 HP 3D DriveGuard 58 HP and third-party software updates, installing 69 HP Connection Manager software 19 HP Recovery Manager 78 hubs 49 I input power 81 installing critical security updates 69 optional security cable lock 70 inte
recovery 78 HP Recovery Manager 78 recovery discs 74 recovery media 74 recovery, system 78 regulatory information regulatory label 17 wireless certification labels 17 restore points 75 restoring the original system creating recovery media 74 RJ-45 (network) jack, identifying 6 rotating TouchPad gesture 40 S scrolling TouchPad gesture 39 security cable lock, installing 70 security cable slot, identifying 5 security, wireless 21 serial number 17 serial number, computer 17 service labels locating 17 setting pa
