Owner manual
Table Of Contents
- Using HP QuickWeb (select models only)
- Features
- Wireless, local area network, and modem
- Pointing devices and keyboard
- Using the TouchPad
- Using keyboard hotkeys
- Displaying system information
- Opening Help and Support
- Opening the Print Options window
- Opening a Web browser
- Switching the screen image
- Initiating Sleep
- Initiating QuickLock
- Decreasing screen brightness
- Increasing screen brightness
- Playing, pausing or resuming an audio CD or a DVD
- Stopping an audio CD or a DVD
- Playing previous track or section of an audio CD or a DVD
- Playing next track or section of an audio CD or a DVD
- Using keypads
- Cleaning the TouchPad and keyboard
- Multimedia
- Multimedia features
- Multimedia software
- Audio
- Video
- Webcam
- Troubleshooting
- The optical disc tray does not open for removal of a CD, DVD, or BD
- The computer does not detect the optical drive
- A disc does not play
- A disc does not play automatically
- A DVD movie stops, skips, or plays erratically
- A DVD movie is not visible on an external display
- The process of burning a disc does not begin, or it stops before completion
- A DVD playing in Windows Media Player produces no sound or display
- A device driver must be reinstalled
- HP Mobile Remote Control (Select Models Only)
- HP Media Remote Control (Select Models Only)
- Power management
- Setting power options
- Switching between graphics modes (select models only)
- Using external AC power
- Using battery power
- Finding battery information in Help and Support
- Using Battery Check
- Displaying the remaining battery charge
- Inserting or removing the battery
- Charging a battery
- Maximizing battery discharge time
- Managing low battery levels
- Calibrating a battery
- Conserving battery power
- Storing a battery
- Disposing of a used battery
- Replacing the battery
- Shutting down the computer
- Drives
- Handling drives
- Optical drive
- Using external drives
- Improving hard drive performance
- Using HP ProtectSmart Hard Drive Protection (select models only)
- Replacing the hard drive
- Replacing a drive in the SmartBay
- External devices
- External media cards
- Memory modules
- Security
- Setup Utility (BIOS)
- Software updates
- Backup and recovery
- Index
A DVD movie stops, skips, or plays erratically
●
Clean the disc.
●
Conserve system resources by trying the following suggestions:
◦
Log off the Internet.
◦
Change the color properties of the desktop:
1. Right-click on a blank area of the computer desktop, and select Screen resolution.
2. Select Advanced Settings > Monitor tab.
3. Select High Color (16 bit), if this setting is not already selected.
4. Click OK.
◦
Disconnect external devices, such as a printer, scanner, camera, or handheld device.
A DVD movie is not visible on an external display
1. If both the computer display and an external display are turned on, press fn+f4 one or more times
to switch between the 2 displays.
2. Configure the monitor settings to make the external display primary:
a. Right-click on a blank area of the computer desktop, and select Screen resolution.
b. Specify a primary display and a secondary display.
NOTE: When using both displays, the DVD image will not appear on any display designated as
the secondary display.
To get information about a multimedia question not covered in this guide, go to Start > Help and
Support.
The process of burning a disc does not begin, or it stops before
completion
●
Be sure that all other programs are closed.
●
Turn off Sleep mode and Hibernation.
●
Be sure that you are using the right kind of disc for your drive. See your user guides for more
information about disc types.
●
Be sure that the disc is inserted properly.
●
Select a slower write speed and try again.
●
If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.
●
Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.
Troubleshooting 61