Owner manual
Table Of Contents
- Using HP QuickWeb (select models only)
- Features
- Wireless, local area network, and modem
- Pointing devices and keyboard
- Using the TouchPad
- Using keyboard hotkeys
- Displaying system information
- Opening Help and Support
- Opening the Print Options window
- Opening a Web browser
- Switching the screen image
- Initiating Sleep
- Initiating QuickLock
- Decreasing screen brightness
- Increasing screen brightness
- Playing, pausing or resuming an audio CD or a DVD
- Stopping an audio CD or a DVD
- Playing previous track or section of an audio CD or a DVD
- Playing next track or section of an audio CD or a DVD
- Using keypads
- Cleaning the TouchPad and keyboard
- Multimedia
- Multimedia features
- Multimedia software
- Audio
- Video
- Webcam
- Troubleshooting
- The optical disc tray does not open for removal of a CD, DVD, or BD
- The computer does not detect the optical drive
- A disc does not play
- A disc does not play automatically
- A DVD movie stops, skips, or plays erratically
- A DVD movie is not visible on an external display
- The process of burning a disc does not begin, or it stops before completion
- A DVD playing in Windows Media Player produces no sound or display
- A device driver must be reinstalled
- HP Mobile Remote Control (Select Models Only)
- HP Media Remote Control (Select Models Only)
- Power management
- Setting power options
- Switching between graphics modes (select models only)
- Using external AC power
- Using battery power
- Finding battery information in Help and Support
- Using Battery Check
- Displaying the remaining battery charge
- Inserting or removing the battery
- Charging a battery
- Maximizing battery discharge time
- Managing low battery levels
- Calibrating a battery
- Conserving battery power
- Storing a battery
- Disposing of a used battery
- Replacing the battery
- Shutting down the computer
- Drives
- Handling drives
- Optical drive
- Using external drives
- Improving hard drive performance
- Using HP ProtectSmart Hard Drive Protection (select models only)
- Replacing the hard drive
- Replacing a drive in the SmartBay
- External devices
- External media cards
- Memory modules
- Security
- Setup Utility (BIOS)
- Software updates
- Backup and recovery
- Index
The computer does not detect the optical drive
If Windows does not detect an installed device, the device driver software may be missing or corrupted.
If you suspect that the optical drive is not being detected, verify that the optical drive is listed in the
Device Manager utility.
1. Remove any discs from the optical drive.
2. Click Start > Control Panel > System and Security. Then in the System area, click Device
Manager.
3. In the Device Manager window, click the arrow next to DVD/CD-ROM drives to expand the list to
show all of the installed drives.
4. Right-click the optical device listing to perform the following tasks:
●
Update driver software
●
Disable
●
Uninstall
●
Scan for hardware changes. Windows scans your system for installed hardware and installs
any required drivers.
●
Click Properties to see if the device is working properly:
◦
The Properties window provides details about the device to help you troubleshoot issues.
◦
Click the Driver tab to update, disable, or uninstall drivers for this device.
Troubleshooting 59