Owner manual
Table Of Contents
- Using HP QuickWeb (select models only)
- Features
- Wireless, local area network, and modem
- Pointing devices and keyboard
- Using the TouchPad
- Using keyboard hotkeys
- Displaying system information
- Opening Help and Support
- Opening the Print Options window
- Opening a Web browser
- Switching the screen image
- Initiating Sleep
- Initiating QuickLock
- Decreasing screen brightness
- Increasing screen brightness
- Playing, pausing or resuming an audio CD or a DVD
- Stopping an audio CD or a DVD
- Playing previous track or section of an audio CD or a DVD
- Playing next track or section of an audio CD or a DVD
- Using keypads
- Cleaning the TouchPad and keyboard
- Multimedia
- Multimedia features
- Multimedia software
- Audio
- Video
- Webcam
- Troubleshooting
- The optical disc tray does not open for removal of a CD, DVD, or BD
- The computer does not detect the optical drive
- A disc does not play
- A disc does not play automatically
- A DVD movie stops, skips, or plays erratically
- A DVD movie is not visible on an external display
- The process of burning a disc does not begin, or it stops before completion
- A DVD playing in Windows Media Player produces no sound or display
- A device driver must be reinstalled
- HP Mobile Remote Control (Select Models Only)
- HP Media Remote Control (Select Models Only)
- Power management
- Setting power options
- Switching between graphics modes (select models only)
- Using external AC power
- Using battery power
- Finding battery information in Help and Support
- Using Battery Check
- Displaying the remaining battery charge
- Inserting or removing the battery
- Charging a battery
- Maximizing battery discharge time
- Managing low battery levels
- Calibrating a battery
- Conserving battery power
- Storing a battery
- Disposing of a used battery
- Replacing the battery
- Shutting down the computer
- Drives
- Handling drives
- Optical drive
- Using external drives
- Improving hard drive performance
- Using HP ProtectSmart Hard Drive Protection (select models only)
- Replacing the hard drive
- Replacing a drive in the SmartBay
- External devices
- External media cards
- Memory modules
- Security
- Setup Utility (BIOS)
- Software updates
- Backup and recovery
- Index

Troubleshooting wireless connection problems
Some possible causes for wireless connection problems include the following:
●
Network configuration (SSID or security) has been changed.
●
Wireless device is not installed correctly or has been disabled.
●
Wireless device or router hardware has failed.
●
Wireless device encountered interference from other devices.
NOTE: Wireless networking devices are included with select computer models only. If wireless
networking is not listed in the feature list on the side of the original computer package, you may add
wireless networking capability to the computer by purchasing a wireless networking device.
Before working your way through the sequence of possible solutions to your network connection
problem, be sure that device drivers are installed for all wireless devices.
Use the procedures in this chapter to diagnose and repair a computer that does not connect to the
network you want to use.
Cannot connect to a WLAN
If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is properly
installed on your computer:
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to Help and Support for more information.
1. Select Start > Control Panel > System and Security.
2. In the System area, click Device Manager.
3. Click the arrow next to Network adapters to expand the list and show all adapters.
4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include
the term wireless, wireless LAN, WLAN, Wi-Fi, or 802.11.
If no WLAN device is listed, either your computer does not have an integrated WLAN device, or
the driver for the WLAN device is not properly installed.
For more information on troubleshooting WLANs, refer to the Web site links provided in Help and
Support.
28 Chapter 3 Wireless, local area network, and modem