HP Pavilion dm3 Entertainment PC Maintenance and Service Guide
© Copyright 2010 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 5 Top components ...................................................................................................................... 5 Display components ..................................................................................
Packaging and transporting guidelines ........................................ 31 Workstation guidelines .............................................................. 31 Equipment guidelines ................................................................. 32 Component replacement procedures ........................................................................................ 33 Serial number label .................................................................................................
6 Specifications .................................................................................................................. 83 Computer specifications .......................................................................................................... 13.3-inch display specifications ............................................................................................... Hard drive specifications ...........................................................................................
viii
1 Product description Category Description Product Name HP Pavilion dm3 Entertainment PC Processors AMD Athlon™ II Neo Processor K125 (1.7GHz, 1M L2 cache) AMD Athlon™ II Neo Dual-Core Processor K325 (1.3GHz, 2M L2 cache) AMD Turion™ II Neo Dual-Core Mobile Processor K625 (1.
Category Description Hard drives ● Supports 9.5-mm, 6.35-cm (2.5-inch) hard drives ● Serial ATA (SATA) ● HP ProtectSmart Hard Drive Protection Customer-accessible 640-GB, 5400-rpm 500-GB, 7200-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm 160-GB, 7200-rpm Support for 128-GB SSD in single HDD configurations Optical drives Supports only external optical drives ● 12.
Category Description External media card Digital Media Slot, supporting the following optional digital card formats: ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Memory Stick (MS) ● Memory Stick Pro (MSP) ● xD-Picture Card (XD) (also types H and M) SIM card slot: Ports ● Populated with WWAN ● User accessible Audio-in (stereo microphone) Audio-out (stereo headphone) Hot Plug/Unplug and auto detector for correct output to wid
Category Description ● Windows 7 Premium (64-bit) ● Windows 7 Professional (32-bit) ● Windows 7 Professional (64-bit) Microsoft® Office preinstalled on: Serviceability ● Windows 7 Home Basic (32-bit and 64-bit) ● Windows 7 Home Premium (32-bit and 64-bit) ● Windows 7 Professional (32-bit and 64-bit) End-user replaceable parts: AC adapter Battery (system) Hard drive Memory modules Wireless modules RTC battery MiniCard components 4 Chapter 1 Product description
2 External component identification Top components Display components Item Component Function (1) Internal microphones (2) Record sound. (2) Webcam light On: The webcam is in use. (3) Webcam Records video and captures still photographs.
Keys 6 Item Component Function (1) esc key Displays system information when pressed in combination with the fn key. (2) Action keys Execute frequently used system functions. (3) num lk key Enables/disables the embedded numeric keypad when pressed in combination with the fn key. (4) Embedded numeric keypad keys When the keypad has been enabled, the keys can be used like the keys on an external numeric keypad.
Lights Item Component Description (1) Caps lock light On: Caps lock is on. (2) Mute light On: Computer sound is off. (3) Num lk light On: The embedded numeric keypad is enabled or num lock is on for an optional external numeric keypad.
TouchPad components Item Component Function (1) TouchPad light ● White: TouchPad is enabled. ● Amber: TouchPad is disabled. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) TouchPad off indicator To turn the TouchPad zone on and off, quickly doubletap the TouchPad off indicator. NOTE: off.
Front components Item Component Function (1) Speakers (2) Produce sound. (2) Battery light ● On: A battery is charging. ● Blinking: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. ● Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged.
Item Component Function (5) HDMI port Connects an optional video or audio device, such as a high-definition television, or any compatible digital or audio component. (6) USB ports (2) Connect optional USB devices. NOTE: Select models can be configured with an optional external USB optical disc drive. For more information, refer to the printed Quick Setup poster.
Item Component Function (2) Power switch ● When the computer is off, slide the power switch to turn on the computer. ● When the computer is on, briefly slide the power switch to exit Sleep. ● When the computer is in the Sleep state, briefly slide the power switch to exit Sleep. ● When the computer is in Hibernation, briefly slide the power switch to exit Hibernation.
Bottom components Item Component Function (1) Subscriber identity module (SIM) slot (select models only) Located inside the battery bay. (2) Battery bay Holds the battery and contains the SIM slot. NOTE: The battery is preinstalled in the battery bay at the factory. (3) Battery release latch Releases the battery from the battery bay. (4) Vents (6) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Item Component Function (5) Memory module compartment Contains the memory module slot (2 slots on select models) and a wireless LAN module. NOTE: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Wireless antennas NOTE: Your computer may look slightly different from the illustration in this section Item Component Function (1) WWAN antennas (2)*(select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWAN). (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). Holds the battery and contains the SIM slot. *The antennas are not visible from the outside of the device.
Additional hardware components Item Component Function (1) Power cord* Connects the AC adapter. (2) AC adapter Converts AC power to DC power. (3) Battery* Powers the computer when the computer is not plugged into external power. *Batteries and power cords vary in appearance by region or country.
3 Illustrated parts catalog Serial number label When ordering parts or requesting information, provide the computer serial number and model description provided on the serial number label. (1) Product name: This is the product name affixed to the front of the computer. (2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n): This number provides specific information about the product's hardware components.
Serial number label 17
Computer major components 18 Item Description (1) Display assembly Spare part number 33.8-cm (13.3-in) HD Brightview (1366x768) IMR/MA 600823-001 33.8-cm (13.
Item Description Spare part number Display assembly internal components (not illustrated): (2) Display bezel 600824-001 Display hinges 589629-001 33.8-cm (13.3-in) HD LED Brightview 5.2mm 588160-001 33.8-cm 913.
Item Description Spare part number UMA 581186-001 Discrete 581187-001 (8) USB/Power switch board (with cable) 611212-001 (9) Power and RJ-45 connector and cable 611214-001 (10) System board (includes embedded processor and replacement thermal) (11) AMD Athlon™ II Neo Processor K125 (1.7GHz, 1M L2 cache) UMA 600818-001 AMD Athlon™ II Neo Dual-Core Processor K325 (1.3GHz, 2M L2 cache) UMA 600819-001 AMD Turion™ II Neo Dual-Core Mobile Processor K625 (1.
Plastics kit Item Description Spare part number Plastics Kit 605181-001 (1) Hard drive bay access cover (2) Memory module compartment cover (includes 2 captive screws, secured with C-clips) Plastics kit 21
Cable kit Item Description Spare part number (1) Cable kit 611214-001 Power DC cable RJ-45 cable Lid sensor cable LED board with cable 22 Chapter 3 Illustrated parts catalog
Mass storage devices Item Description (1) Hard drive (includes hard drive bracket and Mylar cover) Spare part number 320GB 7200RPM 600827-001 500GB 7200RPM 600828-001 640G 5400RPM 605631-001 250GB, 7200RPM 580680-001 160GB,INTERNAL, 7200RPM 581181-001 SSD 128GB 600829-001 Mass storage devices 23
Miscellaneous parts Description Spare part number AC adapter 609936-001 Power cords: For use in Australia 490371-011 For use in Brazil 490371-201 For use in Denmark 490371-081 For use in Europe, the Middle East, and Africa 490371-021 For use in India 490371-D61 For use in Italy 490371-061 For use in Japan 490371-291 For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in the People’s Republic of China 490371-AA1 For use in the Uni
Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Europe, the Middle East, and Africa (excluding South Africa) 490371-031 Power cord for use in the United Kingdom and Singapore 490371-061 Power cord for use in Italy 490371-081 Power cord for use in Denmark 490371-111 Power cord for use in Switzerland 490371-201 Power cord for use in Brazil 490371-291 Power
Spare part number Description 598859-001 2048-MB memory module (PC3, 1066-MHz) 599092-001 1024-MB memory module (PC3, 1066-MHz) 600370-002 WLAN b/g/n + Bluetooth HMC Combo Matador 600818-001 System board equipped with UMA graphics subsystem and AMD Athlon™ II Neo Processor K125 (1.7GHz, 1M L2 cache); includes replacement thermal material) 600819-001 System board equipped with UMA graphics subsystem and AMD Athlon™ II Neo Dual-Core Processor K325 (1.
Spare part number Description 605630-221 Keyboard for use in the Czech Republic (includes cable and 2 retention clips) 605630-251 Keyboard for use in Russia (includes cable and 2 retention clips) 605630-281 Keyboard for use in Thailand (includes cable and 2 retention clips) 605630-291 Keyboard for use in Japan (includes cable and 2 retention clips) 605630-A41 Keyboard for use in Belgium (includes cable and 2 retention clips) 605630-AB1 Keyboard for use in Taiwan (includes cable and 2 retention
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 56 screws, in 6 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Serial number label When ordering parts or requesting information, provide the computer serial number and model description provided on the serial number label.
34 Chapter 4 Removal and replacement procedures
Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Kit, spare part number 580697-001. There are 4 rubber feet that attach to the base enclosure in the locations shown in the following illustration.
Battery Description Spare part number Battery 6-cell, 2.58-Ah (57-Wh) polymer battery 577093-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
SIM NOTE: The SIM is provided by the end user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled. Before removing the SIM, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Hard drive NOTE: The hard drive spare part kit includes a hard drive bracket, hard drive connector, and Mylar cover. Description Spare part number 250GB,7200RPM 580680-001 320GB,7200RPM 600827-001 500GB,7200RPM 600828-001 640GB,5400RPM 605631-001 160GB,INTERNAL, 7200RPM 581181-001 128GB, SSD 600829-001 Hard Drive Hardware Kit (includes hard drive bracket and hard drive screws) 611218-001 Before removing the hard drive, follow these steps: 1. Shut down the computer.
3. Lift the right side (2) of the hard drive cover to detach it from the computer. 4. Remove the two Phillips PM2.0x4.0 screws that secure the hard drive to the computer. 5. Lift up the hard drive tab from the tucked-in position. 6. Pull the tabs to the left to disconnect the hard drive.
7. Grasp both tabs and lift straight up to remove it. Reverse this procedure to reassemble and install the hard drive.
WWAN module Description Spare part number UNDP HSPA EVDO Birlion MINICARD WWAN module 531993-001 Before removing the WWAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the two Phillips PM2.5x3.0 screws that secure the WWAN module to the computer. (The WWAN module tilts up.) 4. Remove the WWAN module (3) by pulling it away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion of the WWAN module into the WWAN module slot. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number WLAN 802.11b/g/n HLFre Medoc MOW 580101-001 WLAN 802.11b/g/n HLFre Medoc ROW 580101-002 WLAN 802.11 b/g/n Shiraz HMC 593836-001 WLAN b/g/n + Bluetooth HMC Combo Matador 600370-001 WLAN b/g/n (1x1) + Bluetooth HMC Combo Rashi 602992-001 Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
3. Lift the left side of the cover (3) to detach it from the computer. NOTE: The memory/wireless module compartment cover is included in the Plastics Kit, spare part number 605181-001. 4. Disconnect the WLAN antenna cables from the terminals on the WLAN module. NOTE: The black WLAN antenna cable is connected to the WLAN module “Main” terminal. The white WLAN antenna cable is connected to the WLAN module “Aux” terminal. 5. 44 Remove the two Phillips PM2.5x3.
6. Remove the WLAN module by pulling it away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion of the WLAN module into the WLAN module slot. Reverse this procedure to install a WLAN module.
Memory module Description Spare part number 1-GB 800-MHz DDR2 598856-001 2-GB 800-MHz DDR2 598859-001 4-GB 800-MHz DDR2 599092-001 Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Grasp the edge of the memory module (2), and then pull it out of the memory module slot. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module.
RTC battery Description Spare part number RTC battery (includes cable and 2-sided tape) 611221-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the RTC battery.
Keyboard NOTE: The keyboard spare part kit includes a cable and 2 retention clips.
3. Turn the computer right-side, up and open the display panel to a 90-degree angle. 4. Then position the computer so that the display is its base and the keyboard is in the upright position. 5. On the bottom of the computer, press in on the keyboard release tabs. 6. Return the computer to its upright position. 7. Lift the rear edge of the keyboard until it rests at an angle.
8. Slide the keyboard back until it rests on the switch cover and display. 9. Carefully release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. CAUTION: Take care when releasing the ZIF connector. The connector can be easily damaged if handled incorrectly. 10. Remove the keyboard. Reverse this procedure to install the keyboard.
Top cover NOTE: The top cover spare part kit includes a palm rest, TouchPad and cable, and TouchPad button board and cable. Description Spare part number Top cover (includes TouchPad and TouchPad cable, caps lock light board and cable, and top cover bumper pads) 600830-001 Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
4. 54 Turn the computer right-side up, and disconnect the following cables: a. Top cover cable (1) from the board b. TouchPad cable (2) from the board c.
5. Remove the six Phillips PM2.5x6.0 screws from the sheet metal. 6. Lift up on the front edge (1) of the top cover. 7. Pull up on the back edge (2) of the top cover to remove from the unit. Reverse this procedure to install the top cover.
Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 580702-001. Description Spare part number Bluetooth module 537921-001 Before removing the Bluetooth module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Display assembly Description Spare part number 33.8-cm (13.3-in) HD Brightview IMR/MA 600823-001 33.8-cm (13.3-in) HD Brightview IMR/MA WWAN 618438-001 Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
6. Disconnect and remove the camera cable (5) from the system board. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 7. Remove the display hinge cover (2). Release the hinges by removing the six Phillips PM2.5x5.0 screws 1 that secure it to the base enclosure. First remove the left hinge and then the right.
8. 9. If it is necessary to replace the display bezel or any of the display assembly internal components: a. Remove the two rubber screw covers (1) and the two Phillips 2.0×5.0 screws (2) that secure the display bezel to the display assembly. b. Flex the inside edges of the top (1), the left and right sides (2), and the bottom (3) of the display bezel until the bezel disengages from the display enclosure. c. Remove the display bezel (4). Remove the six screws Phillips 2.0×3.
10. Remove the panel (2) from the enclosure. 11. If it is necessary to replace the display hinges, remove the six Phillips 2.5x3.0 screws (1), and then slide the hinges (2) outward from the panel. 12. If it is necessary to replace the display panel cable: 60 a. Turn the display panel upside down, with the bottom edge toward you. b. Release the adhesive support strip (1).
c. Disconnect the display panel cable (2) from the connector on the back of the display panel. The display panel cable is available using the spare part number 611216-001. Reverse the procedure to replace the display cable. 13. If it is necessary to replace the webcam, which is spared as 611217-001 and includes the cable: a. Place the panel enclosure flat on the table with the webcam furthest away from you. b. Loosen the webcam (1) up by pulling on it to break the adhesive bond and pull up. c.
b. Lift up on the hinge covers (3). c. Remove the WLAN (1) and the WWAN (2) antennas from the enclosure. Reverse this procedure to install the wireless antennas.
Speakers Description Spare part number Speakers (include cables) 611220-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Front LED board Description Spare part number Front LED board with cable (part of cables kit) 611214-001 Before removing the fron LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
USB/power switch board Description Spare part number USB/power switch board (includes cable) 611212-001 Before removing the USB/power switch board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Reverse this procedure to install the USB/power switch board. NOTE: When replacing the USB board, make sure that the wireless and power actuators on the board, line up with the wireless and power switches on the base enclosure.
System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number AMD Athlon™ II Neo Processor K125 (1.7GHz, 1M L2 cache), UMA 600818-001 AMD Athlon™ II Neo Dual-Core Processor K325 (1.3GHz, 2M L2 cache), UMA 600819-001 AMD Turion™ II Neo Dual-Core Mobile Processor K625 (1.5GHz, 2M L2 cache), UMA 600820-001 AMD Athlon™ II Neo Dual-Core Processor K325 (1.
Remove the system board: 68 1. Disconnect the RJ-45 connector (1) from the enclosure. 2. Disconnect the power connector (2) from the enclosure. 3. Remove the five Phillips PM2.5×4.0 screws (1) that secure the system board to the base enclosure.
4. Lift up (1) on the right side of the system board, and then pull it to the right (2) to remove the system board from the base enclosure. Reverse this procedure to install the system board.
Power and RJ-45 cable NOTE: The power and RJ-45 cables are included in the Cable Kit, spare part number 611214-001. Before removing the power and RJ-45 cables, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
Fan Description Spare part number Fan 611219-001 NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
3. Remove the fan (3). Reverse this procedure to install the fan.
Heat sink NOTE: The processor is soldered onto the system board. Thermal grease has been applied between the heat sink and the processor, chipset, and graphics chipset. Description Spare part number Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory 581187-001 Heat sink for use only on computer models equipped with a graphics subsystem with UMA memory 581186-001 Before removing the heat sink, follow these steps: 1. Shut down the computer.
3. Remove the heat sink (3). Reverse this procedure to install the heat sink.
5 Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start Setup Utility: ▲ Open Setup Utility by turning on or restarting the computer.
Using Setup Utility Changing the language of Setup Utility The following procedure explains how to change the language of Setup Utility. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press f10. – or – Open Setup Utility by turning on or restarting the computer.
Display system information The following procedure explains how to display system information in Setup Utility. If Setup Utility is not open, begin at step 1. If Setup Utility is open, begin at step 2. 1. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press f10. – or – Open Setup Utility by turning on or restarting the computer.
Exiting Setup Utility You can exit Setup Utility with or without saving changes. ● To exit Setup Utility and save your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. ● To exit Setup Utility without saving your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display.
System Configuration menu Select To do this Language Support Change the Setup Utility language. Button Sound (select models only) Enable/disable the capacitive button tapping sound. Virtualization Technology (select models only) Enable/disable the processor Virtualization Technology. Processor C6 State (select models only) Enable/disable the processor C6 sleep state. LAN Power Saving Enable/disable the LAN power saving. Reduces the power consumption of the LAN controller.
Diagnostics menu Select To do this Primary Hard Disk Self Test Run a comprehensive self-test on the hard drive. NOTE: On models with two hard drives, this menu option is called the Primary Hard Disk Self Test. 80 Secondary Hard Disk Self Test (on select models only) Run a comprehensive self-test on the system memory. Memory Test Run a diagnostic test on the system memory.
Updating the BIOS Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
To download a BIOS update: 1. Access the page on the HP Web site that provides software for your computer: Select Start > Help and Support > Maintain. 2. Follow the instructions on the screen to identify your computer and access the BIOS update you want to download. 3. At the download area, follow these steps: a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier.
6 Specifications Computer specifications Metric U.S. Length 2340 cm 9.06 in Width 32.6 cm 12.83 in Height (front to back) 2.29 to 2.99 mm 0.90 to 1.18 in Weight 1.9 kg 4.19 lbs Dimensions Input power Operating voltage 16.5 V dc @ 3.5 A - 65 W Operating current 3.5 A or 4.
13.3-inch display specifications Metric U.S. Height 17.8 cm 7.0 in Width 28.4 cm 11.2 in Diagonal 33.6 cm 13.3 in Number of colors Up to 16.8 million Contrast ratio 250:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution 84 Pitch 0.279 × 0.279 mm Format 1366 × 768 or 1280 × 720 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 4.
Hard drive specifications 640-GB* 500-GB* 320-GB* 250-GB* 160-GB* 128-GB* SSD Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.
Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read Write BD-ROM, BD-ROM-DL, BD-R, BDR-DL, BD-RE, BD-RE-DL, DVDROM, DVD+R, DVD+R-DL, DVD +RW, DVD-R, DVD-R-DL, DVDRW, DVD-RAM (Ver.2), CD-DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multiple sessions), CD Extra, CD-R, CD-RW, and CD-TEXT DVD-RAM (Ver.2), DVD+R, DVDR, CD-R, and CD-ROM Access time BD DVD Random < 230 ms < 180 ms Cache buffer 4.
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive specifications Applicable disc Read Write CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CDROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CDEXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD +R, DVD+RW, DVD-RAM CD-R and CD-RW DVD+R, DVD +RW, DVD-R, DVD-RW, DVDRAM Access time CD DVD Random < 175 ms < 230 ms Cache buffer 2.
7 Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time. Handle these discs carefully and keep them in a safe place. The software allows the creation of only one set of recovery discs.
Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.
Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup.
Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. Performing a recovery NOTE: You can recover only files that you have previously backed up.
Recovering from the dedicated recovery partition (select models only) NOTE: Computers with an SSD may not have a recovery partition. If the computer does not have a recovery partition, you will not be able to recover using this procedure. Use the discs you created to recover your operating system and software. On some models, you can perform a recovery from the partition on the hard drive, accessed by pressing either the Start button or f11. This restores the computer to its factory condition.
8 Connector pin assignments Audio-in (microphone) Pin Signal 1 Audio signal in 2 Audio signal in 3 Ground Audio-out (headphone) 94 Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Chapter 8 Connector pin assignments
External monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock External monitor 95
HDMI 96 Pin Signal Pin Signal 1 TMDS data 2+ 11 TMDS clock shield 2 TMDS data 2 shield 12 TMDS clock- 3 TMDS data 2- 13 CEC 4 TMDS data 1+ 14 No connect 5 TMDS data 1 shield 15 DDC clock 6 TMDS data 1- 16 DDC data 7 TMDS data 0+ 17 Ground 8 TMDS data 0 shield 18 +5V power 9 TMDS data 0- 19 Hot plug detect 10 TMDS clock+ Chapter 8 Connector pin assignments
RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Universal Serial Bus Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground RJ-45 (network) 97
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzlerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
10 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. CAUTION: The procedures in this chapter can result in damage to display components.
Perform the following steps: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3.
102 4. Disconnect all display panel cables (1) from the display inverter and remove the inverter 2. 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter light 9 AC adapter, spare part numbers 24, 27 action keys 6 additional hardware 15 administrator password 78 applications key, Windows 6 audio, product description 2 audio-in jack connector pinout 94 location 10 audio-out jack connector pinout 94 location 10 B base enclosure, spare part number 20, 26 battery removal 36 spare part number 25, 36 battery bay 12 battery light 9 battery release latch 12 Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive precautions 29 spare part number 25 speci
G graphics, product description grounding equipment and methods 32 1 H hard drive precautions 29 product description 2 removal 38 spare part numbers 23, 25, 26, 27, 38 specifications 85 hard drive bay 13 hard drive bay access cover illustrated 21 hard drive cover removal 39 Hard Drive Hardware Kit, spare part number 20, 25, 38 hard drive self test 80 HDMI port connector pinout 96 location 10 headphone jack connector pinout 94 location 10 heat sink removal 73 spare part numbers 19, 25, 73 J jacks audio-in
R removal/replacement preliminaries 28 procedures 33 right-side components 10 RJ-45 (network) jack 9 RJ-45 cable illustrated 22 RJ-45 jack connector pinout 97 RTC battery removal 48 spare part number 20, 27, 48 Rubber Kit, spare part number 27, 35 S Screw Kit, spare part number 24, 25 security cable slot 11 Security menu 78 security, product description 3 serial number label 16, 33 service considerations 28 serviceability, product description 4 Setup Utility Diagnostics menu 80 Main menu 78 overview 75 Secu
