User Guide HP Notebook
© Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel is a trademark of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Introduction ..................................................................................................................................................... 1 Important first steps .............................................................................................................................. 1 Finding information ...............................................................................................................................
Configuring a wireless router ............................................................................ 22 Protecting your WLAN ....................................................................................... 23 Roaming to another network ............................................................................. 23 Using HP Mobile Broadband (select models only) ............................................................................. 24 Inserting a SIM ......................................
Power management ...................................................................................................................................... 41 Inserting or removing the battery ........................................................................................................ 41 Inserting the battery ........................................................................................................... 41 Removing the battery ...........................................................
Connecting a USB device .................................................................................................. 55 Removing a USB device .................................................................................................... 55 Using optional external devices .......................................................................................................... 56 Using optional external drives .......................................................................................
Using the dedicated recovery partition (select models only) ............................................. 75 Restoring using the restore media ..................................................................................... 76 Changing the computer boot order .................................................................................... 76 Backing up and recovering your information ......................................................................................
Appendix D Updating programs and drivers ................................................................................................ 92 Appendix E Electrostatic Discharge .............................................................................................................. 93 Appendix F Specifications .............................................................................................................................. 94 Input power ......................................................
1 Introduction This guide contains details about your computer's components, such as ports and jacks. It describes multimedia and other features. And it provides important security, backup, and recovery information. NOTE: Some of the features described in this guide may not be available on your computer. Important first steps After you set up and register the computer, it is important to take the following steps: 1. Set up your wired or wireless network.
Finding information The computer comes with several resources to help you perform various tasks. Resource Contents Instructions for setting up the computer ● How to set up the computer ● Identification of computer components User Guide ● Computer features To access this guide: ● Power management features Select Start > Help and Support > User Guides.
Resource Contents HP Web site ● Customer support information To access this Web site, go to http://www.hp.com/ support. ● Information for ordering parts ● Software, driver, and BIOS updates ● Information about accessories for the computer Limited Warranty* Warranty information To access the warranty: Select Start > Help and Support > User Guides. – or – Go to http://www.hp.com/go/orderdocuments.
2 Getting to know your computer Top TouchPad Component (1) 4 Description TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad on/off button Turns the TouchPad on or off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. (3) TouchPad zone Moves the pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse.
Lights Component (1) (2) (3) Description Power light Mute light Wireless light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: Computer sound is off. ● Off: Computer sound is on. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (4) Caps lock light On: Caps lock is on.
Buttons 6 Chapter 2 Getting to know your computer
Component (1) Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Component 8 Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with the b key or the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Action keys Execute frequently used system functions.
Front Component Speakers (2) (select models only) Description Produce sound.
Right side Component (1) (2) Description Digital Media Slot Audio-out (headphone) jack Supports the following digital card formats: ● MultiMediaCard ● Secure Digital (SD) Card ● Secure Digital High-Capacity (SDHC) Card ● Secure Digital Extended Capacity (SDxC) Card Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio.
Left side Component Description (1) Power connector Connects an AC adapter. (2) Battery light ● White: The computer is connected to external power. If a battery installed, the battery is fully charged. ● Amber: The computer is connected to external power and the battery is charging. ● Off: The computer is not connected to external power. ● Blinking: The computer is in the Sleep state. (3) Security cable slot Attaches an optional security cable to the computer.
Display Component Description (1) Turns off the display or initiates Sleep if the display is closed while the power is on. Internal display switch NOTE: The display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks (WLAN). (3) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide-area networks (WWAN).
Bottom Component Description (1) Battery bay Holds the battery. (2) SIM slot (select models only) Supports a wireless subscriber identity module (SIM) (select models only). The SIM slot is located inside the battery bay. (3) Battery/service door latch Releases the battery from the battery bay and the service door from the computer. (4) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: ● Serial number label—Provides important information, including the following: Component (1) Product name (2) Serial number (3) Product part number (4) Warranty period (5) Model description Have this information available when you contact customer support. The serial number label is affixed inside the battery bay.
3 HP QuickWeb (select models only) Getting started The HP QuickWeb environment provides a fun and engaging way to perform many of your favorite activities. Your computer is ready to go within seconds of starting QuickWeb, allowing you to rapidly access the Internet, widgets, and communication programs. To use QuickWeb, press the QuickWeb button, and then start browsing the Web, communicating with others using Skype, and exploring other HP QuickWeb programs.
Starting HP QuickWeb ▲ To start HP QuickWeb, press the QuickWeb button when the computer is off or in Hibernation. The following table explains the different behaviors of the QuickWeb button. Button Behavior QuickWeb button ● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to open the default Web browser. ● When the computer is in HP QuickWeb, press the button to open the Web browser.
4 Networking Your computer supports two types of Internet access: ● Wireless—Refer to Creating a wireless connection on page 19. ● Wired—Refer to Connecting to a wired network on page 26. NOTE: You must set up Internet service before you can connect to the Internet.
Using an Internet service provider Before you can connect to the Internet, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless computer to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and password to access the Internet. Record this information and store it in a safe place.
Creating a wireless connection Your computer may be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device ● HP Mobile Broadband Module (wireless wide area network (WWAN)) ● Bluetooth® device (select models only) For more information on wireless technology, refer to the information and Web site links provided in Help and Support.
Turning wireless devices on or off You can use the wireless key or HP Connection Manager (select models only) to turn on and turn off wireless devices. Refer to Using the action keys on page 33 for information on identifying the location of the wireless key on your computer. To turn off wireless devices using HP Connection Manager: ▲ Right-click the HP Connection Manager icon in the notification area, at the far right of the taskbar, and then click the power button next to the desired device.
Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems. To use operating system controls: ▲ Select Start > Control Panel > Network and Internet > Network and Sharing Center. For more information, select Start > Help and Support. Using a WLAN A wireless connection connects the computer to Wi-Fi networks, or WLANs.
Setting up a new WLAN network Required equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider (ISP) ● A wireless router (purchased separately) (2) ● Your new wireless computer (3) NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type of modem you have. The illustration shows an example of a completed WLAN network installation that is connected to the Internet.
Protecting your WLAN When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security. If you are concerned about the security of your computer in a hotspot, limit your network activities to e-mail that is not confidential and basic Internet surfing.
Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use wireless wide area networks (WWANs) to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider, which in most cases is a mobile phone network provider.
Removing a SIM NOTE: To identify the SIM slot location, refer to the Bottom on page 13 section. 1. Shut down the computer. If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system. 2. Close the display. 3. Disconnect all external devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Remove the battery. 6.
Connecting to a wired network Connecting to a local area network (LAN) (select models only) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. To connect the network cable: 1. Plug the network cable into the network jack (1) on the computer. 2.
5 Pointing devices and keyboard Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows® to customize pointing device settings, button configuration, click speed, and pointer options. To access Mouse Properties, select Start > Devices and Printers.
Turning the TouchPad off or on To turn the TouchPad off or on, quickly double-tap the TouchPad on/off button. NOTE: The TouchPad light is off when the TouchPad is on. The TouchPad light and on-screen display icons indicate the TouchPad status when the TouchPad is turned off or on. The following table shows and describes the TouchPad display icons. TouchPad light 28 Icon Description Amber Indicates that the TouchPad is off. Off Indicates that the TouchPad is on.
Navigating To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse.
Using TouchPad gestures The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: 1. Select Start > Control Panel > Hardware and Sound > Synaptics TouchPad. 2. Click a gesture to activate the demonstration. To turn the gestures on or off: 1. Select Start > Control Panel > Hardware and Sound > Synaptics TouchPad. 2.
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. NOTE: Two-finger scrolling is enabled at the factory. Pinching/Zooming Pinching allows you to zoom in or out on images or text. ● Zoom in by placing two fingers together on the TouchPad, and then moving them apart.
Rotating Rotating allows you to rotate items such as photos. To rotate, anchor your left forefinger in the TouchPad zone. Move the right forefinger around the anchored finger in a sweeping motion, moving from 12 o’clock to 3 o’clock. To reverse the rotation, move your right forefinger from 3 o’clock to 12 o’clock. NOTE: Rotating is disabled at the factory. Flicking Flicking allows you to navigate through screens or quickly scroll through documents.
Using the keyboard Using the action keys An action key performs an assigned function. The icon on each of the f1 through f4 keys and f6 through f12 keys illustrates the assigned function for that key. To use an action key function, press and hold the key. The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS) and revert back to standard settings by pressing the fn key and an action key to activate the assigned function.
Icon Key Description f11 Mutes or restores speaker sound. f12 Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Using the hotkeys A hotkey is a combination of the fn key (1) and either the esc key (2) or the b key (3). To use a hotkey: ▲ Briefly press the fn key, and then briefly press the second key of the hotkey combination. Function Hotkey Description Display system information.
6 Multimedia and other features Your computer includes the following: ● Two integrated speakers ● Integrated microphone ● Integrated webcam ● Preinstalled multimedia software ● Multimedia keys Using the media activity controls Your computer has media action keys that allow you to play, pause, fast forward, or rewind a media file. Refer to Using the action keys on page 33 for information about your computer's media activity controls.
Adjusting the volume You can adjust the volume using the volume keys. Refer to Using the action keys on page 33 for more information. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices. NOTE: Volume can also be controlled through the operating system and some programs.
Using Beats Audio (select models only) Beats Audio is an enhanced audio profile that provides a deep, controlled bass while maintaining a clear sound. Beats Audio is enabled by default. To enable or disable Beats Audio: ● Press fn+b. – or – ● Select Start > Control Panel > Hardware and Sound > Beats Audio Control Panel. The following table shows and describes the Beats Audio icons. Icon Description Beats Audio is enabled. Beats Audio is disabled.
Video Your computer has the following external video ports: ● VGA ● HDMI VGA The external monitor port, or VGA port, is an analog display interface that connects an external VGA display device such as an external VGA monitor or a VGA projector to the computer. ▲ To connect a VGA display device, connect the device cable to the external monitor port. NOTE: For more information on switching the screen image, refer to Using the action keys on page 33.
HDMI The HDMI (High Definition Multimedia Interface) port connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased separately). One HDMI device can be connected to the HDMI port on the computer. The information displayed on the computer screen can be simultaneously displayed on the HDMI device.
Intel Wireless Display (select models only) Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To experience wireless display, a wireless TV adapter (purchased separately) and an Intel graphics card are required. For details about using the wireless TV adapter, refer to the manufacturer's instructions. NOTE: Be sure that wireless is enabled on your computer before using the wireless display.
7 Power management Inserting or removing the battery NOTE: For additional information on using the battery, refer to Using battery power on page 47. Inserting the battery 1. Turn the computer upside down on a flat surface. 2. Align the battery (1) with the outer edge of the battery bay, and then rotate the battery (2) into the battery bay until it is firmly seated.
Removing the battery CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer through Windows before removing the battery. 42 1. Slide the battery/service door latch (1) to release the battery. 2. Pivot the battery (2) upward, and then remove the battery (3) from the computer.
Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.
Initiating and exiting Sleep The system is set at the factory to initiate Sleep after a period of inactivity when running on battery power or on external power. Power settings and timeouts can be changed using Power Options in Windows® Control Panel. With the computer on, you can initiate Sleep in any of the following ways: ● Briefly press the power button. ● Close the display. ● Select Start, click the arrow next to the Shut down button, and then click Sleep.
Using the power meter The power meter is located in the notification area, at the far right of the taskbar. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the pointer over the power meter icon. ● To access Power Options, or to change the power plan, click the power meter icon and select an item from the list.
Setting password protection on wakeup To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps: 1. Select Start > Control Panel > System and Security > Power Options. 2. In the left pane, click Require a password on wakeup. 3. Click Change Settings that are currently unavailable. 4. Click Require a password (recommended).
Using battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is plugged into external AC power, the computer runs on AC power. If the computer contains a charged battery and is running on external AC power, the computer switches to battery power if the AC adapter is disconnected from the computer.
Displaying the remaining battery charge ▲ Move the pointer over the power meter icon in the notification area, at the far right of the taskbar. Maximizing battery discharge time Battery discharge time varies depending on the features you use while on battery power. Maximum discharge time gradually decreases as the battery storage capacity naturally degrades. Tips for maximizing battery discharge time: ● Lower the brightness on the display.
Resolving a low battery level Resolving a low battery level when external power is available ▲ Connect one of the following devices: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Turn off the computer or initiate Hibernation. 2. Replace the discharged battery with a charged battery. 3. Turn on the computer.
Storing a battery CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended periods of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the battery and store it separately. To prolong the charge of a stored battery, place it in a cool, dry place. NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge the battery before returning it to storage.
Using external AC power NOTE: For information on connecting to AC power, refer to the Setup Instructions poster provided in the computer box. External AC power is supplied through an approved AC adapter or an optional docking or expansion device. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.
Testing an AC adapter Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power: ● The computer does not turn on. ● The display does not turn on. ● The power lights are off. To test the AC adapter: 1. Shut down the computer. 2. Remove the battery from the computer. 3. Connect the AC adapter to the computer, and then plug it into an AC outlet. 4. Turn on the computer. ● If the power lights turn on, the AC adapter is working properly.
8 External cards and devices Using Digital Media Slot cards (select models only) Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, refer to Front on page 9. Inserting a digital card CAUTION: To reduce the risk of damage to the digital card connectors, use minimal force to insert a digital card. 1.
Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. 1. Save your information and close all programs associated with the digital card. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the slot.
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The USB port on your computer may look slightly different from the illustration in this section. You will hear a sound when the device has been detected. NOTE: The first time you connect a USB device, a message in the notification area lets you know that the device is recognized by the computer.
Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. 1. Connect the device to the computer. 2.
9 Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling drives. Additional cautions are included with the procedures to which they apply. Observe these precautions: ● Before you move a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.
Using hard drives Improving hard drive performance Using Disk Defragmenter As you use the computer, files on the hard drive become fragmented. Disk Defragmenter consolidates the fragmented files and folders on the hard drive so that the system can run more efficiently. NOTE: It is not necessary to run Disk Defragmenter on solid-state drives. After you start Disk Defragmenter, it works without supervision.
Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Because solid-state drives (SSD) lack moving parts, HP 3D DriveGuard is unnecessary.
Using HP 3D DriveGuard software The HP 3D DriveGuard software can be enabled or disabled by an Administrator. NOTE: Depending on your user privileges, you may be unable to enable or disable HP 3D DriveGuard. Privileges for non-Administrator users can be changed by members of an Administrator group. To open the software and change settings, follow these steps: 1. In Mobility Center, click the hard drive icon to open the HP 3D DriveGuard window.
5. Slide the service door toward the front of the computer (2), and then lift the door to remove it (3). 6. Lift the hard drive connector cable (1) until it disconnects from the computer. 7. Remove the Phillips screw (2) that secures the hard drive to the computer. 8. Pull up the hard drive tab (3), and then remove the hard drive (4) from the hard drive bay at an angle.
Installing a hard drive 62 1. Insert the rubber spacers on the drive into the openings (1) on the hard drive bay. 2. Insert the hard drive into the hard drive bay (2). 3. Replace the Phillips screw (3). 4. Connect the hard drive connector cable (4). 5. Lower the service door onto the computer (1), and then slide the door (2) toward the battery bay until the battery/service door latch snaps into place.
6. Replace the battery. 7. Reconnect external power and external devices. 8. Turn on the computer.
10 Memory modules Replacing the memory module The computer has one memory module slot. The memory module slot is located on the bottom of the computer under the service door. The memory capacity of the computer can be upgraded by replacing the existing memory module in the memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal, place it in an electrostatic-safe container. 7. Insert a new memory module: CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the module. 8. Replace the service door (see Installing a hard drive on page 62). 9. Replace the battery. 10. Reconnect external power and external devices. 11. Turn on the computer.
11 Security Protecting the computer Standard security features provided by the Windows® operating system and the non-Windows Setup Utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents, but they may not deter software attacks or prevent the computer from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings.
Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in the non-Windows Setup Utility (BIOS) that is preinstalled on the computer. NOTE: To reduce the risk of being locked out of the computer, record each password and store it in a secure place.
Setting passwords in Setup Utility (BIOS) Password Function Administrator password* ● Protects access to Setup Utility (BIOS). ● After this password is set, it must be entered each time you access Setup Utility (BIOS). CAUTION: If you forget your administrator password, you cannot access Setup Utility (BIOS). NOTE: The administrator password can be used in place of the power-on password.
Managing an administrator password To set, change, or delete this password, follow these steps: 1. Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC key for Startup Menu” message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f10. 2. Use the arrow keys to select Security > Administrator Password, and then press enter. 3.
Entering a power-on password At the Enter Password prompt, type your password, and then press enter. After 3 unsuccessful attempts to enter the password, you must restart the computer and try again. Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally.
Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software may have become available after the computer left the factory.
12 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed.
Restoring the system If the computer hard drive fails, you must use a set of recovery discs or a recovery flash drive to restore your system to its factory image. Ideally, you have already used HP Recovery Manager to create these tools immediately after software setup. For issues other than hard drive failure, you can restore your system by using the HP Recovery partition (select models only), rather than by using recovery discs or a recovery flash drive.
Performing a system recovery HP Recovery Manager software allows you to repair or restore the computer to its original factory state. HP Recovery Manager works from recovery discs, a recovery flash drive, or from a dedicated recovery partition (select models only) on the hard drive. NOTE: A system restore must be performed if the computer hard drive fails or if all attempts to correct any functional computer issues fail. A system restore should be used as a final attempt to correct computer issues.
Restoring using the restore media 1. If possible, back up all personal files. 2. Insert the first recovery disc into an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the HP Recovery Manager, the computer boot order needs to be changed. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5.
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is. NOTE: A recovery from your most recent backup needs to be performed if the computer has a virus attack or if any major system components fail.
Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour. To create a backup: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows® includes the User Account Control feature to improve the security of the computer.
Create a system restore point 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection. 3.
13 Setup Utility (BIOS) and System Diagnostics Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility (BIOS).
Navigating and selecting in Setup Utility (BIOS) To navigate and select in Setup Utility (BIOS), follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Setup Utility (BIOS). ● To select a menu or a menu item, use the keyboard arrow keys and then press enter. ● To scroll up and down, use the up arrow key or the down arrow key.
Displaying system information 1. Start Setup Utility (BIOS). 2. Select the Main menu. System information such as the system time and date, and identification information about the computer is displayed. 3. To exit Setup Utility (BIOS) without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. Restoring factory settings in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode.
Exiting Setup Utility (BIOS) ● To exit Setup Utility (BIOS) and save your changes from the current session: If the Setup Utility (BIOS) menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. ● To exit Setup Utility (BIOS) without saving your changes from the current session: If the Setup Utility (BIOS) menus are not visible, press esc to return to the menu display.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. Depending on your computer, the following diagnostic tests may be available in System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. ● Run-in test—This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
A Troubleshooting and support Troubleshooting The computer is unable to start up If the computer does not turn on when you press the power button, the following suggestions may help you determine why the computer will not start up: ● If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power. NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer.
The computer is on but not responding If the computer is on but is not responding to software or keyboard commands, try the following emergency shutdown procedures in the sequence provided: CAUTION: Emergency shutdown procedures result in the loss of unsaved information. ● Press ctrl+alt+delete, start Task Manager, and then end the tasks that are unresponsive. CAUTION: Unsaved work in these programs will be lost. ● Press and hold the power button for at least 5 seconds.
The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ● Be sure that the wireless light on your computer is on (white). If the wireless light is off, press the f12 action key to turn it on. ● Be sure that the device wireless antennas are free from obstructions. ● Be sure that the DSL or the cable modem and its power cord are properly connected and the lights are on.
B Cleaning your computer Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display. Cleaning the sides and cover To clean and disinfect the sides and cover, use a soft microfiber cloth or a static-free cloth without oil (such as a chamois) moistened with an alcohol-free glass cleaner or use an acceptable germicidal disposable wipe. NOTE: debris.
C Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the computer for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external media cards, such as digital cards. CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information, remove the media from a drive before removing the drive from a drive bay and before shipping, storing, or traveling with a drive.
hazardous locations. If you are uncertain of the policy that applies to the use of a particular device, ask for authorization to use it before you turn it on. ● If you are traveling internationally, follow these suggestions: ◦ Check the computer-related customs regulations for each country or region on your itinerary. ◦ Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary.
D Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available.
E Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
F Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
Operating environment Factor Metric U.S.
Index A AC adapter, testing 52 action keys decrease screen brightness 33 Help and Support 33 identifying 8 increase screen brightness 33 next track or section 33 play, pause, resume 33 previous track or section 33 switch screen image 33 volume 36 volume down 33 volume mute 34 volume up 33 wireless 34 administrator password creating 70 entering 70 managing 70 airport security devices 57 antivirus software, using 71 audio functions, checking 36 audio-in (microphone) jack 10 audio-out (headphone) jack 10 rep
entering a power-on password 71 entering an administrator password 70 esc key, identifying 8 existing wireless network, connecting to 21 external AC power, using 51 external devices 56 external drive 56 external monitor port 10, 38 F f11 75 firewall software 23, 71 flicking TouchPad gesture 32 fn key, identifying 8, 34 H hard drive external 56 HP 3D DriveGuard 59 installing 62 removing 60 HDMI configuring audio 39 HDMI port, connecting 39 HDMI port, identifying 11 Hibernation exiting 44 initiated during cri
P passwords set in Setup Utility (BIOS) 69 set in Windows 68 pinching TouchPad gesture 31 pointing devices, setting preferences 27 ports external monitor 10, 38 HDMI 11, 39 Intel Wireless Display 40 USB 10, 11 VGA 38 power battery 47 conserving 49 options 43 power button, identifying 7 power connector, identifying 11 power lights, identifying 5 power meter 45 power plans customizing 45 selecting 45 viewing current 45 power-on password creating 70 entering 71 managing 70 power-saving states 43 PowerDVD 40 Pr
description 54 removing 55 USB hubs 54 USB port, identifying 11 USB ports, identifying 10 using external AC power 51 using passwords 68 using power plans 45 using power-saving states 43 using system restore 78 using the power meter 45 WWAN antennas, identifying WWAN device 24 Z zooming TouchPad gesture 12 31 V vents, identifying 11, 13 VGA port, connecting 38 video 38 volume adjusting 36 buttons 36 keys 36 W webcam 37 webcam light, identifying 12 webcam, identifying 12 Windows applications key, identify
