Warranty and Support Guide

6
HP HEREBY DISCLAIMS ALL OTHER WARRANTIES AND
CONDITIONS, EITHER EXPRESS, IMPLIED, OR
STATUTORY, INCLUDING, BUT NOT LIMITED TO,
WARRANTIES OF TITLE AND NON-INFRINGEMENT,
ANY IMPLIED WARRANTIES, DUTIES OR CONDITIONS
OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR
PURPOSE, AND OF LACK OF VIRUSES. Some
states/jurisdictions do not allow exclusion of implied
warranties or limitations on the duration of implied
warranties, so the above disclaimer may not apply to you
in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS
SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL
OR OTHER INFORMATION, FOR BUSINESS
INTERRUPTION, FOR PERSONAL INJURY, FOR LOSS OF
PRIVACY ARISING OUT OF OR IN ANY WAY RELATED
TO THE USE OF OR INABILITY TO USE THE SOFTWARE
PRODUCT), EVEN IF HP OR ANY SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES
AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL
PURPOSE. Some states/jurisdictions do not allow the
exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not
apply to you.
HP’s only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth
in the applicable end-user license or program license
agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within
ninety (90) days of purchase, your sole remedy shall be to
return the removable media to HP for replacement. For
blank tape removable media, please refer to the following
Web site:
http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101
It is your responsibility to contact non-HP manufacturers or
suppliers for their warranty support.
Software Technical Support
Software Technical Support for your HP Software,
HP pre-installed third-party software and third-party
software purchased from HP is available from HP via
multiple contact methods, including electronic media and
telephone, for ninety (90) days from date of purchase.
See ”Contacting HP” for online resources and telephone
support. Any exceptions to this will be specified in your
End User License Agreement (EULA).
Software Technical Support includes assistance with:
•
Answering your installation questions (how to, first
steps, and prerequisites).
•
Setting up and configuring the software (how-to and
first steps). Excludes
system optimization,
customization and network configuration.
•
Interpreting system error messages.
•
Isolating system problems to software usage problems.
•
Obtaining support pack information or updates.
Software technical support does NOT include
assistance with:
•
Generating or diagnosing user generated programs or
source codes.
•
Installation of non-HP products.
Freeware Operating Systems
and Applications
HP does not provide software technical support for
software provided under public license by third parties,
including Linux operating systems or applications
(“Freeware”). Software technical support for Freeware
provided with HP Hardware Products is provided by the
Freeware vendor. Please refer to the Freeware operating
system or other Freeware application support statement
included with your HP Hardware Product.
Contacting HP
If your product fails during the Limited Warranty Period
and the suggestions in the product documentation do not
solve the problem, you can receive support by doing the
following:
Locate your nearest HP Support location via the World
Wide Web at: http://www.hp.com/support
Contact your authorized HP dealer or Authorized Service
Provider and be sure to have the following information
available before you call HP:
•
Product serial number, model name, and model
number
•
Applicable error messages
•
Add-on options
•
Operating system
•
Third-party hardware or software
•
Detailed questions