Warranty and Support Guide

5
Pick Up & Return Warranty Service
(Desktops and Digital Entertainment Centers ONLY)
Your HP Limited Warranty may include a pick up and
return warranty service. Under the terms of pick up and
return service, HP will pick up the defective unit from your
location, repair it and return it back to your location. HP
will incur all repair, logistics and insurance costs in
this process.
Advanced Unit Replacement
Warranty Service
(Displays ONLY)
Your HP Limited Warranty may include an advance unit
replacement warranty service. Under the terms of the
advanced unit replacement warranty service, if a unit is
diagnosed as defective, HP will ship a replacement
product directly to you. On receiving the replacement unit
you will be required to return the defective unit back to
HP, in the packaging that arrives with the replacement
unit, within a defined period of time, normally fifteen
(15) days. HP will incur all shipping and insurance costs
to return the defective unit to HP. Failure to return the
defective unit may result in HP billing you for the
replacement product.
On-site Warranty Service
(Digital Entertainment Centers ONLY)
Your HP Limited Warranty service may include on-site
labor support to repair your hardware. HP provides
on-site service during standard office hours. Standard
office hours are typically 8:00am to 5:00pm, Monday
through Friday, but may vary with local business
practices. If your location is outside the customary service
zone (typically 50km/30mi) response times may be
longer or there may be additional charges. To locate the
nearest HP authorized service provider refer to the
HP Web site at: http://www.hp.com/support
HP may, at its sole discretion, determine if on-site warranty
service is required. For example, in many cases, the
defect can be fixed by the use of a Customer Self
Repair (CSR) part that you are required to replace yourself
based on instructions and documentation provided by HP.
You are also required to cooperate with HP in attempting
to resolve the problem over the telephone. This may
involve performing routine diagnostic procedures,
installing software updates or patches, removing third
party options and/or substituting options. In order to
receive onsite support, you must: (a) have a representative
present when HP provides warranty services at your site;
(b) notify HP if products are being used in an environment
which poses a potential health or safety hazard to HP
employees or subcontractors; (c) subject to its reasonable
security requirements, provide HP with sufficient, free, and
safe access to and use of all facilities, information and
systems determined necessary by HP to provide timely
support; (d) ensure that all manufacturers labels (such as
serial numbers) are in place, accessible, and legible;
(e) maintain an environment consistent with product
specifications and supported configurations.
If you require an HP representative to handle all
component replacements, support uplift contracts are
available at additional cost.
Service Upgrades
HP has a range of additional support and service
coverage for your product that can be purchased locally.
However, some support and related products may not be
available in all countries/regions. For information on
availability of service upgrades and the cost for these
service upgrades, refer to the HP Web site at:
http://www.hp.com/support
Options and Software Limited
Warranties
The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are
included in the HP Option product packaging. If your
HP Option is installed in an HP Hardware Product, HP
may provide warranty service for either the period
specified in the warranty documents (HP Option Limited
Warranty Period) that shipped with the HP Option or for
the remaining warranty period of the HP Hardware
Product in which the HP Option is being installed,
whichever period is the longer, but not to exceed
three (3) years from the date you purchased the
HP Option. The HP Option Limited Warranty Period starts
from the date of purchase from HP or an HP authorized
reseller. Your dated sales or delivery receipt, showing the
date of purchase of the HP Option, is your warranty start
date. See your HP Option Limited Warranty for more
details. Non-HP options are provided “AS IS”. However,
non-HP manufacturers and suppliers may provide
warranties directly to you.
EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE
AGREEMENT, OR IF OTHERWISE PROVIDED UNDER
LOCAL LAW, SOFTWARE PRODUCTS, INCLUDING ANY
SOFTWARE PRODUCTS, FREEWARE (AS DEFINED
BELOW) OR THE OPERATING SYSTEM PREINSTALLED BY
HP ARE PROVIDED “AS IS” AND WITH ALL FAULTS, AND